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A woman tried to return a display Coach purse that she kept in the box and never touched, only to realize she couldn’t. The reason why? It had damage and was missing items despite being sold to her to begin with.
In a video with over 80,000 views, Sandy Brown (@sandybrownrn_15) explained a current predicament she encountered after purchasing a large Tabby. Brown bought a large purse from Coach only to realize that she didn’t care for the sizing, returning it the day after getting it. Despite bringing that purse right back to the mall practically in the box, she couldn’t return it. Brown didn’t realize that the Coach store would expect a “like-new” bag despite her buying it worn.
In the video, Brown also showed off a YSL bag that was not even remotely scuffed, explaining that she’s had it for three years and that she doesn’t scuff her items. The clerk allegedly claimed that she had possibly “damaged” the bag within 24 hours. “ But you’re telling me in 24 hours, I caused [this much] damage to this bag?” She asked.
She reiterated that the day before, the clerk should have told her that display items do not have a return policy.
Does Coach take back display items?
Brown stated in her video, “ So coach, if you gonna be selling bags that are displayed, make sure people know that they may not get their money back because it shows signs of wear and tear and less than 24 hours.” But does Coach even have a display item policy?
Coach does have a specific return policy for some items, but its website does not mention a “display item return policy” explicitly. Both regular and sale items have a 30-day return policy. Only customized items, made-to-order purchases, leather care equipment such as care kits, and fragrances are final sale.
In that regard, it’s incredibly unusual that Brown couldn’t return her Tabby bag, especially considering the context in which she brought it a day after she originally purchased it.
What is a ‘Tabby?’
A tabby is a specific type of coach bag that ranges anywhere from around $250 to over $500 in price. It’s a “’70s-inspired silhouette” bag that’s “classically modern.” The popular bag is popular amongst New Yorkers and Gen-Z.
‘Getting Navy Federal on the phone’
Because the Coach store was not taking her return, Brown decided to call Navy Federal, her credit union, to dispute her transaction.
Brown implied that she rarely disputes transactions as a reason that she’ll “get [her] money back.
Other commenters noticed the fact that the retail store should have followed the return policy, recommending that she call the company’s corporate line.
“[The Coach clerk] is wrong! call the Corporate Office,” one commenter wrote. “They will take care of you.”
Another commented on the bag’s condition. Despite being a display bag, its still questionable that the company sold a bag that had obvious wear and tear. “Even if you did wear it [for] 24 [hours] the bag should not be peeling… refund immediately,” they added.
Another added, “If this is what they’re gonna do, then they shouldn’t be letting people buy the display bag. They should honor the refund because they didn’t have any more in stock.”
@sandybrownrn_15 BEACHWOOD MALL COACH COUNT YOUR DAYS YOU SELL ME A DISPLAY BAG I TRY TO RETURN IN LESS THAN 24 HOURS AND YALL TELL ME I DAMAGED IT …NEVER EVER AGAIN @Coach #coachbag #coachtabby #coachbags #returnpolicy #display ♬ original sound – Sandybrownrn_15
The Mary Sue has reached out to Coach’s Corporate team and messaged Brown on TikTok for more information.
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Rachel Joy Thomas
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