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Tag: glitches and bugs

  • A Leap Year Glitch Broke Self-Pay Gas Station Pumps Across New Zealand

    A Leap Year Glitch Broke Self-Pay Gas Station Pumps Across New Zealand

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    Yesterday was Leap Day, meaning that for the first time in four years, it was February 29. That’s normally a quirky, astronomical factoid (or a very special birthday for some). But that unique calendar date broke gas station payment systems across New Zealand for much of the day.

    As reported by numerous international outlets, self-serve pumps in New Zealand were unable to accept card payments due to a problem with the gas pumps’ payment processing software. The New Zealand Herald reported that the outage lasted “more than 10 hours.” This effectively shuttered some gas stations, while others had to rely on in-store payments. The outage affected suppliers including Allied Petroleum, BP, Gull, Waitomo, and Z Energy. It has now reportedly been fixed.

    In-house payment solutions, such as BP fuel cards and the Waitomo app, reportedly still worked during the outage.

    As noted by Bloomberg, New Zealand is one of the first countries to experience February 29 quadrennially because of its location. The gas pump breakdown sent stakeholders into a frenzy as they tried to resolve the problem caused by software being unequipped to process the bonus day.

    John Scott, the CEO of Invenco Group, the provider of the self-payment terminals that malfunctioned, confirmed to Reuters that a “leap year glitch” caused the problem. Scott said the problem only affected New Zealand code. Invenco is investigating for more information about what caused the glitch.

    Scott also told The New Zealand Herald that Invenco worked with Worldline as it rolled out the fix. France-headquartered Worldline makes software for processing card payments. Worldline claimed that all non-Invenco terminals using its technology continued to work during the outage, per the Otago Daily Times.

    The outage highlights how extensive people’s reliance on technology has become and how an error based on something as trivial as a calendar date can upturn entire businesses and disrupt people’s day. While some gas stations were still able to accept other forms of payments, those that relied on the broken terminals found themselves missing out on business. RNZ reported speaking to someone who was declined service by four gas stations due to the outage.

    An out-of-order fuel pump at a station in Wellington, New Zealand, on February 29, 2024.Photographer: Mark Coote/Bloomberg/Getty Images

    As the companies involved work to issue apologies—and, in some cases, discounts—to make up for the inconvenience, there’s hope that the scale and embarrassment associated with the outage will help prevent similar events.

    A representative for Allied Petroleum, when prompted via Facebook to “maybe remember Leap Day in four years’ time,” responded: “We’ll add it to our Outlook reminders 😕”.

    This story originally appeared on Ars Technica.

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    Scharon Harding, Ars Technica

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  • My Quest to Fix a Crashing Roku App Provides a Warning About AI

    My Quest to Fix a Crashing Roku App Provides a Warning About AI

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    Two words in this statement popped out to me like a flying dinosaur in a mixed-reality headset: when possible. When I flagged this in a subsequent call, Roku reassured me that a fix for my issue will happen. In the worst-case scenario, if the problem won’t be solved in the next OS, sufferers will be provided some incantation to have their televisions backdated to the previous operating system. (Does this mean we’re back to hitting that home button five times?) And if that doesn’t work, which Roku says totally won’t be the case, the company will make sure to make everyone satisfied somehow. The company was ready to satisfy me right away, offering me a new TV. I declined, since they weren’t offering it to everyone whose Netflix was crashing.

    I think Roku is dealing in good faith. I’d been happy with my Roku-powered smart TV, until I wasn’t because it kept crashing. I take Roku at its word that it’s working on the problem and might actually fix it. I acknowledge that updating software on a static platform like a television set is a particular challenge. And God knows how common bugs are in software.

    In any case, my inability to stream Netflix without resetting the TV every time I watch a movie is a pretty trivial problem. And you know what? Even if I never watched Netflix again, I’d live. Now that Netflix has added advertising to its business model, I’m dreading the day when everyone on the service is exposed to endless commercials, unless we pay even more than the already out-of-control monthly fee. Beef was great, but I’d pass if every 10 minutes it was interrupted by pharma ads.

    Nevertheless, my Roku problem is a warning. Artificial intelligence is thrusting us into an era that intertwines our lives with digital technology more than ever. If you think that our current software is complicated, just wait until everything works on neural nets! Even the people who create those are mystified about how they work. And, boy, can things go wrong with that stuff. Just this week, OpenAI suffered a few hours where its chatbots blurted out incoherent comments, evoking the word salad of a stroke victim or the Republican front-runner. And Google had to temporarily stop its Gemini LLM from generating images of people, because of what it called “historical inconsistencies” in how it depicted the diversity of humanity. These are disturbing portents. We’re now in the process of turning over much of our activities to these systems. If they fail, “community discussions” won’t save us.

    Time Travel

    Digital technology is too damn complicated, and we’re doomed to a life of bug-resolution. That was my observation 30 years ago when I wrote Insanely Great, in a passage spurred by a freezing problem I had with my Macintosh IIcx. As the Mac operating system struggled to handle a complicated ecosystem of extensions, boundary-pushing applications, and data at a scale the original had not imagined, bugs appeared that required Sherlock Holmes–level sleuthing to resolve.

    This was the background to my Macintosh troubles: the computer had become more complicated than anyone had imagined. I enacted a short-term fix, stripping the system of possible offenders. I was stepping back in time, making the Mac emulate the simpler, though less useful, computer I once had. As I wiped out Super Boomerang, Background Printing, On Location and Space Saver, I pictured myself as Astronaut Dave in 2001, determinedly yanking out the chips in the supercomputer H.A.L., with the uncomfortable feeling that I was deconstructing a personality. When I finished my Macintosh IIcx was not so atavistic as to sing “Daisy,” but it was, in a Mac sense, no longer itself. On the other hand, it no longer hung.

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    Steven Levy

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