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Tag: George Bush Intercontinental Airport

  • By the numbers: Houston airports breaking records all year, 1.9M people to fly this holiday week

    By the numbers: Houston airports breaking records all year, 1.9M people to fly this holiday week

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    HOUSTON – Houston’s airports are on pace for a year that will go down in the record books.

    This upcoming week, our airports are anticipating nearly 2 million passengers at William P. Hobby and George Bush Intercontinental Airports between June 29 and July 8.

    According to stats, this represents an 8% increase from 2023.

    “This is going to exceed Memorial Day, which we set the history record for United Airlines here in Houston,” said Peggy Slay, a customer service manager at United Airlines. “We expect to handle about 50,000 people a day.”

    The travel surge comes on the heels of an already record-breaking Spring Break and Memorial Day travel season, according to the Houston Airport Systems.

    In May, 2,816,854 people boarded nonstop or connecting flights at either Bush or Hobby airport, breaking the last record set in July 2018 with 2,794,798 passengers.

    To handle the surge in passengers this summer, particularly around those big holidays, airports and airlines are urging customers to show up three hours before a domestic flight.

    “Anticipate being here three hours before your flight time, because you never know what the TSA line is going to be,” Slay said.

    At Bush Airport, it’s all hands on deck for United Airlines.

    The airline took KPRC2′s Gage Goulding and Photojournalist Oscar Chavez for a behind-the-scenes look at how they’re managing the massive passenger count and flying 490 planes a day from Bush.

    The United Airlines Operation Center inside George Bush Intercontinental Airport in Houston on June 28, 2024. (Copyright 2024 by KPRC Click2Houston – All rights reserved.)

    Inside of Bush Airport, the United Airlines Operations Center is constantly watching the weather, monitoring flights and making adjustments to ensure the smoothest operation they can, while maximizing the efficiency for their airplanes.

    Meanwhile, out on the ramp crews are battling the sweltering summer heat to load and unload luggage from airplanes, bring in fresh water, pump out the bathrooms and keep the airplanes full of fuel.

    All of this is done while crews inside prep each plane for the next group of passengers.

    United Airlines employees load luggage into the belly of an airplane at George Bush Intercontinental Airport in Houston on June 28, 2024. (Copyright 2024 by KPRC Click2Houston – All rights reserved.)

    Speaking of passengers, United Airlines is making room for even more people to fly on their planes, without adding any flights or routes to their already incredibly packed schedule.

    This is called “upgauging.” In simple terms, United is opting to fly bigger planes with more seats this summer to handle the surge in customers.

    “We increase the passenger numbers by putting larger aircraft on routes that demand additional seats to get people there, so we can accommodate as many people as we can,” Slay said. “Same number of aircraft, but more seats get a lot more people out of here.”

    United Airlines explains why airplane size helps drive up passenger records:

    • United Airlines is the largest airline in Houston, currently flying 490 daily flights out of Bush Airport, including 56 international destinations (including Latin America, Canada, Europe and Asia), averaging about 55,000 customers served a day.

    • As part of the United Next growth plan, an enterprise-wide investment in fleet, network, airports and customer experience, over the next decade United intends to introduce more than 800 narrow and wide-body aircraft to its fleet and expand its global network to reach new points on the map. With that growth plan underway, United is utilizing larger gauge aircrafts for domestic and international routes. United is phasing out its 50 seat aircrafts and utilizing 75 seat aircrafts. This transition allows for the use of more mainline aircraft and ultimately offer 12% more seats per departure compared to last year.
    • United Airlines expects this Independence Day weekend to be its busiest on record with more than 5 million passengers forecasted to fly United – airline wide – between June 28 and July 8, up more than 7% compared to last year.

    Houston isn’t the only city seeing record passenger numbers.

    According to data from the TSA, the top five busiest days ever have all been in 2024.

    Nine of the top ten busiest days ever recorded are now post-pandemic travel days, a sure sign that travelers are ready to set into the sky once again.

    “They’re ready and it’s time,” said Ashley Kelsey, who’s flying home to North Carolina. “We’re good. Let’s start traveling.”

    In order to get to your destination, both United Airlines and the Houston Airports System is encouraging all travelers to arrive at least three hours before their flights.

    “We don’t want you missing the cruises. We don’t want you missing the dinner dates, any of that,” Slay said.

    Copyright 2024 by KPRC Click2Houston – All rights reserved.

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    Gage Goulding, Oscar Chavez, Brittany Taylor

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  • Dozens of United Airlines passengers headed to Houston fall ill after international cruise

    Dozens of United Airlines passengers headed to Houston fall ill after international cruise

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    HOUSTON – More than two dozen people on a United Airlines flight to Houston on Friday became ill while the plane was traveling from Canada.

    RELATED: United Airlines says it has regained some privileges that were suspended after problem flights

    United Airlines flight 1528 was flying from Vancouver, British Columbia to Houston. During the flight, 25 people became sick.

    According to the Houston Fire Department, the sick passengers reported symptoms of nausea.

    “About an hour and a half before we hit Houston, they ask for if you’ve been on this cruise ship, could you raise your hand,” James Snell recounts from his flight.

    All of the ill passengers were previously on a cruise. A total of 75 passengers flying on the plane were on that cruise.

    Firefighters and paramedics met the passengers as they landed at George Bush Intercontinental Airport following the five-hour flight from Vancouver, British Columbia.

    “Then all of a sudden, the flight attendant, she put on a mask, and the guy next to me is like, ‘What do you think’s going on?’ And I’m like, ‘Bro, I don’t know. You know? I mean, COVID, we’re all going to die.’ You know what I mean,” said Snell.

    Three people were “evacuated” from the airplane, but no one was taken to the hospital.

    MORE STORIES INVOLVING UNITED AIRLINES

    According to the Federal Aviation Administration (FAA) the plane landed around 6:30 p.m.

    “Then firetrucks and ambulances started pulling up,” Snell said. “They didn’t hold us very long, maybe 45 minutes-ish.”

    Passengers aboard the airplane say that the pilot and flight attendants alerted them that the Centers for Disease Control and Prevention (CDC) is investigating the illness.

    “This is where it got weird,” Snell said. “He [the pilot] got over the speaker, but he came out to us and he said, ‘Hey, in my 25 years of flying, I’ve never seen anything like this. We have been quarantined by the CDC. Nobody can exit the plane until the CDC lets us off.’”

    After being let off the plane passengers were screened by paramedics from the Houston Fire Department.

    “As soon as you got off, you got mobbed, wanting to know if you had any symptoms and did you want to be triaged,” Snell said. “But then they let us off and I thought, man, you’re letting us off in Houston airport. Like we’re going everywhere in the world. This is how it started the last time.”

    The last time refers to the COVID-19 pandemic. It’s what he and other passengers thought they could be dealing with.

    “We’re all trapped in this tube, and we’ve all lived through Corona. And I was just like, oh, come on. Not again,” Snell said.

    KPRC2 asked the FAA, CDC, Houston Fire Department and United Airlines for information about which cruise ship the passengers who got sick were on and for the illness, but none of the organizations would provide further information.

    According to information from the CDC, there have been seven outbreaks of illness on cruise ships this year.

    Cruise Line Cruise Ship Sailing Dates Causative Agent
    Celebrity Cruises Celebrity Summit 5/24-5/31, 2024 Norovirus
    Princess Cruises Sapphire Princess 4/5-5/7, 2024 Norovirus
    Royal Caribbean International Radiance of the Seas 4/8-4/22, 2024 Norovirus
    Silversea Cruises Silver Nova 3/31-4/16, 2024 E. coli
    Holland America Line Koningsdam 2/17-3/24, 2024 Norovirus
    Cunard Line Queen Victoria 1/22-21/6, 2024 Norovirus
    Celebrity Cruises Celebrity Constellation 1/3-1/12, 2023 Norovirus

    The most recent is a norovirus outbreak on the Celebrity Summit cruise ship.

    Norovirus is commonly known as the “stomach bug” and can lead to nausea, vomiting and diarrhea. It’s a highly contagious virus, but is typically not a severe illness and passes in a few days, the CDC reports.

    According to Celebrity Cruises’ website, the Celebrity Summit ship is currently sailing between Seward, Alaska and Vancouver, British Columbia.

    Vancouver is where the United Airlines flight full of sick passengers took off.

    KPRC2 asked Celebrity Cruises for more information about their outbreak and if it’s connected to the sick passengers that landed in Houston. We’re still waiting for an answer.

    Meanwhile, United Airlines tells KPRC2′s Gage Goulding that the plane is being pulled from rotation until it can be deep cleaned.

    UNITED AIRLINES STATEMENT

    “Several passengers who had been on the same cruise and did not feel well were on United Flight 1528 from Vancouver to Houston tonight. United Airlines is actively coordinating with health authorities to address the situation. As a precautionary measure, the aircraft will be removed from service and go through a deep cleaning before returning to service. Ensuring the health and safety of our passengers and crew remains our top priority.”

    KPRC2 asked the CDC for additional information. A spokesperson for the nation’s top disease agency said they would not provide an update until Monday.

    This is a developing story. Stay with KPRC2 for updates.

    Copyright 2024 by KPRC Click2Houston – All rights reserved.

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    Gage Goulding, Michael Lemons, Ahmed Humble

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  • Airlines now required to offer cash refunds for canceled flights, delays and luggage woes

    Airlines now required to offer cash refunds for canceled flights, delays and luggage woes

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    HOUSTON – Airlines will now be forced to offer full refunds for flights that don’t get off the ground or are delayed, among other issues.

    The U.S. Department of Transportation announced the new rule on Wednesday. Transportation Secretary Pete Buttigieg calling this new set of regulations the end of the “refund runaround.”

    In the rule released the U.S. DOT, airlines will now be required to offer automatic full cash refunds for all canceled flights as well as significantly changed flights.

    “No more refund runaround, and no more defaulting to a travel credit that expires,” Transportation Secretary Pete Buttigieg said.

    This includes domestic flights delayed by more than three hours and international flights delayed by six hours, flights arriving or leaving from a different airport, added connections or if passengers are downgraded to a lower class. The rule also takes effect if a connection is at an airport or on a flight using a different plane that are less accessible or accommodating to someone with a disability.

    “In the past, you have to run through hoops, rings of a fire before you could get stuff,” travel expert Pete Trabucco said.

    “And I think it sounds very fair and even to everyone. Not just if you complain,” Amanda Watson, who was traveling to Houston’s Hobby Airport from Vermont, added.

    Your bags are also impacted by the new regulations.

    If luggage is lost or delayed by more than 12 hours for domestic flights and 15-30 hours for international flights, passengers will be entitled to a full refund.

    “It’s an automatic prompt, and you want it in cash or in the original way,” Trabucco explained.

    “It’s not that a lot,” Wanda Gates-Monroe said. “But to just to know I’d get my cash back would be awesome.”

    The groundbreaking regulations doesn’t stop there. Hidden fees were also tackled by the Department of Transportation’s policy.

    Airlines now need to be upfront about “junk fees,” which include hidden baggage charges and other fees that are tacked on later or at the airport during check-in.

    “Passengers should know how much it’ll add to your total ticket price, to check or carry on a bag, or to change or cancel your flight,” Buttigieg said.

    Federal leaders and travel experts alike call this a monumental win for passengers travelling in the skies over the United States.

    However, is this truly as good as it sounds?

    “Holds the airlines accountable, and I just hope that it doesn’t make all the prices go up overall,” Watson added. “The airlines always take care of themselves.”

    “It’s good for the customer and the consumer, but at the same time, it might not be good for them. And yes, they might have to raise pricing,” Trabucco responded.

    The Department of Transportation mandates that airlines comply with the regulations within six months for automatic refunds.

    Copyright 2024 by KPRC Click2Houston – All rights reserved.

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    Gage Goulding

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  • United pilot ‘did not slow too much initially’ during landing where jet slid off runway at Bush airport

    United pilot ‘did not slow too much initially’ during landing where jet slid off runway at Bush airport

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    HOUSTON – The pilot of a United Airlines jet that slid off the runway at George Bush Intercontinental Airport (IAH) in March told federal investigators that he did not “slow too much” initially upon landing.

    A report released by the National Transportation Safety Board on Thursday outlines preliminary findings that led up to the Boeing 737-8 jet sliding off the runway.

    All of the 160 passengers and six crew members were unharmed during the incident on the morning of March 8.

    The plane skidding off the runway, also known as a runway excursion, caused major damage to the Boeing aircraft. NTSB investigators say the left main landing gear (MLG) was torn from the aircraft when it hit a concrete manhole in the grassy field, which is part of the planes design to prevent further damage.

    Timeline Of Events

    The incident happened at 7:58 a.m. on Runway 27 while the plane was landing after a flight from Memphis, Tennessee.

    According to NTSB documents, the pilot requested this runway to “roll to the end of [the] runway” after previously being cleared to land on Runway 26L.

    “That’s not unusual. That saves taxi time,” said Richard Levy, a retired airline captain with 40+ years of experience. “ When the weather is such that the clouds are a little bit low, not terribly low, and the runway is wet, I’m not sure you want to roll to the end of the runway. Now you can roll in the runway if the airplane is slowed down considerably.”

    The runway condition assessment matrix, or RCAM, reported that the runway was slippery when wet and “braking deceleration is noticeably reduced for the wheel braking effort applied or directional control is noticeable reduced.”

    Federal investigators noted the pilot recalled that the runway appeared to be dry. The First Officer says the runway looked to be wet.

    The actual landing of the airplane was normal, according to the crew. NTSB investigators say the pilot did not “slow too much initially” because the runway appeared to be dry.

    As a result, the pilot retracted the airplane’s speed brakes and disabled the autobrakes.

    “He wanted to expedite their time on the runway and because he preferred decelerating gradually for passenger comfort,” the NTSB report says.

    The pilot applied the brakes at what he recalls being 6,000 feet from the end of the runway. However, aircraft computer systems say the manual braking did not begin until the plane was about 4,000 feet from the end of the runway.

    “The captain said he applied the brakes manually using the toe brakes at about 6,000 feet from the end of the runway but felt as if the deceleration was less than normal,” the NTSB report says.

    The captain also says he heard the automated system warning him that there was only 1,000 feet of runway left.

    “The NTSB report took excerpts from United’s flight operation manual, or their aircraft, operating manual, one of the two, that said when the runway is wet or and there’s a chance of or a chance of a wet runway, use maximum reverse thrust and other brakes of three, perhaps even maximum,” Levy said. “According to the NTSB, when they touched down they went to idle reverse. That’s reverse thrust, but minimal reverse thrust.”

    Gage: “The pilot wasn’t following what United Airlines has in their protocol?”

    Richard: “It seems, from what the NTSB reported, it is different from what you see on the United protocol. That is correct.”

    The pilot told investigators he “became concerned” when hearing the warning for the end of the runway and started pressing harder on the brakes.

    Nearing the end of the runway, the captain made a right turn onto a taxiway. That’s when he started pushing “aggressively on the brake pedals.”

    “During the turn onto the taxiway, he felt the fuselage and rudder/brake pedals begin to shake violently. He briefly released the brake pressure and the shaking ceased. He then reapplied aggressive brake pressure and the shaking resumed,” reads the NTSB report.

    The airplane then slid off of the runway. Federal investigators found that the left main landing gear and nose wheels went into the grass before coming to a stop, leaning to the left.

    Photograph showing concrete “manhole” impacted by left main landing gear.
    (Source: Boeing.)
    (Copyright 2024 by KPRC Click2Houston – All rights reserved.)

    Review of the accident scene revealed that the left main landing gear fires hit a large concrete manhole. The left main landing gear then separated from the airplane “as designed to prevent more severe damage to surrounding structures.”

    Data from the airplanes computer systems say the plane was travelling at approximately 44 miles per hour when the captain made the right turn off of the runway. The planes speed was 25 miles per hour when it left the paved surface.

    Accident airplane’s landing rollout time, heading and speed from ADS-B data
    overlayed on a Google Earth image of runway 27 and taxiway SC at IAH. Yellow arrows indicate
    direction of travel.
    (Copyright 2024 by KPRC Click2Houston – All rights reserved.)

    “Oh, you want to be at 10 knots (11.5 mph) walking speed,” Levy said. “My maximum by feel, by experience is maybe ten knots.”

    According to the NTSB, the left wing and the aft, or rear, of the fuselage were both substantially damaged.

    Flight Crew

    The captain of the airplane was a 61-year-old veteran, who has certifications on several Boeing aircraft models. In the Boeing 737, he had roughly 15,191 hours flown, with 9,607 of those being the pilot in command.

    He was originally hired by United in 1987.

    The First Officer was 38-years-old with 1,252 hours flown in a Boeing. He was hired in October 2019.

    “These are good aviators or good pilots. I just read what the NTSB wrote about them,” Levy said. “There is a lot of experience. I’m convinced he’s a good aviator.”

    What’s Next?

    The damage to Runway 27 at Bush Intercontinental Airport has since been repaired and the runway reopened on March 12.

    KPRC 2′s Gage Goulding asked United Airlines for information on the pilot, including whether they’re currently flying or if they have received additional training.

    The airline provided the following statement:

    “We are grateful to the first responders at the airport for helping our customers deplane safely, and we’ll continue to work with the NTSB and FAA on this investigation.”

    As for the Boeing 737-8 airplane, data from FlightAware shows the aircraft has not been flown since the incident on March 8.

    Copyright 2024 by KPRC Click2Houston – All rights reserved.

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    Gage Goulding

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  • Strong Storms Rolling Through Houston Area Cause Delays and Cancellations At Local Airports

    Strong Storms Rolling Through Houston Area Cause Delays and Cancellations At Local Airports

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    Strong lightning, thunder, showers, wind gusts, and hail disrupted flights early Friday evening at Houston-area airports George Bush Intercontinental and William P. Hobby, leading to delays and cancellations for those coming into and leaving the city.

    Employees with Bush and Hobby took to the respective airports X, formerly Twitter, accounts to alert those arriving that storm conditions may also cause delays at baggage claims.

    They advised travelers scheduled to depart from either airport to check the status of their flights before heading out. Those at or going to Bush were also warned that some traffic lights around the airport were flashings. Crews are actively working to restore them to avoid more traffic delays.

    According to FlightAware, a live flight status tracker operated by the private company Collins Aerospace, Bush reported 477 total delays and 32 cancellations. Hobby had 183 total delays and eight cancellations as of 5:40 p.m.

    All flights coming into Bush were being held at their departure locations until 6:15 p.m., and all flights arriving at Hobby remained where they took off until 5:45 p.m. These ground stops caused average delays of about two hours at Bush and one hour and 15 minutes at Hobby for all inbound flights.

    Both airports reported delays in departing flights: Bush reported an average of one hour and 20 minutes, and Hobby had an average of 32 minutes. Ongoing flights were also held up, with average wait times of 43 and 39 minutes at Bush and Hobby, respectively.

    This story will be updated as needed. 

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    Faith Bugenhagen

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  • Southwest Airlines delays, cancels dozens of Florida flights as Texas Spring Break begins

    Southwest Airlines delays, cancels dozens of Florida flights as Texas Spring Break begins

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    HOUSTON – Southwest Airlines has delayed and canceled dozens of flights from Houston to Florida and vice versa due to thunderstorms and severe weather in the area.

    Across the country, more than 1,400 flights have been either canceled or delayed, according to FlightAware.

    “Thunderstorms in the Southeast are impacting our operation. Our Teams are focused on our Operation and providing Hospitality to our Customers. We apologize for any inconvenience and appreciate our Customers’ patience while we work to get them safely to their destinations,” Southwest Airlines wrote in a statement.

    Travelers headed to Florida from other states are also seeing issues.

    “Our flight was actually canceled and rebooked till Monday the 11th,” said Jacky Valles from El Paso. “They said the weather, they blamed it was a weather.”

    The Valles family is trying to get to Miami to catch their first ever family cruise.

    After sitting at Hobby Airport in Houston for hours trying to get rescheduled, her brother came running over just before 6 p.m. with the good news.

    “We have the tickets to Orlando,” Erik Valles said. “We’re getting there. I’m getting on that cruise. Even though I’m afraid of water, I can’t swim. I’m going.”

    United Airlines also reported some canceled and delayed flights to cities in Florida.

    Copyright 2024 by KPRC Click2Houston – All rights reserved.

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    Cynthia Miranda, Gage Goulding

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  • United Airlines has turbulent week of airplane incidents, including Houston, all with Boeing aircraft

    United Airlines has turbulent week of airplane incidents, including Houston, all with Boeing aircraft

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    HOUSTON, TexasUnited Airlines closed out the week with three incidents and a federal agency launching a probe into an issue with one of their aircraft last month.

    Two of the incidents involve airplanes landing or taking off at airports in Houston.

    Starting with an engine fire, to a wheel falling off a plane and even a jet skidding off the runway.

    All of the incidents involve one of United’s fleets of Boeing aircraft, putting even further scrutiny on the plane manufacturer that was already under a microscope.

    The week started with sparks on Monday.

    A United Airlines flight from Houston to Fort Myers, Florida had an engine catch fire midflight while over the Gulf of Mexico. The Boeing 737-900ER airplane returned to Houston’s Bush Intercontinental Airport without any further issues.

    “United flight 1118 returned to Houston shortly after takeoff after flames were seen in the engine,” the company said in a statement. “The flight landed safely and passengers deplaned normally. Our investigation revealed that the engine had ingested litter (bubble wrap) that was on the airfield. A new aircraft took our customers to Fort Myers later that evening and the aircraft involved is back in service.”

    Fast forward to Thursday in San Francisco. A United jet headed to Japan was forced to land at Los Angeles International Airport after losing a tire during takeoff.

    “The last departure lost the wheel on departure. So we’re going to have to shut the runway down,” said air traffic controllers on the radio.

    The tire from the Boeing 777-200 landed on parked cars below. No one was injured in this incident either.

    “United flight 35 lost one tire after takeoff from San Francisco and landed safely at LAX,” a United spokesperson said. “Our team quickly arranged for a new aircraft to take customers to Osaka later that evening. We will work with customers as well as with the owners of the damaged vehicles in SFO to ensure their needs are addressed.”

    Also on Thursday, the National Transportation Safety Board announcing another probe into Boeing.

    This time, they’re looking at “stuck rudder pedals” following an issue on a United jet landing at Newark Airport in New Jersey. The plan was traveling from the Bahamas and was landing when the issue occurred.

    “We appreciate the NTSB’s work on this preliminary report and will continue to fully support their investigation,” a Boeing spokesperson told KPRC 2′s Gage Goulding on Friday. “We worked closely with United Airlines to diagnose the rudder response issue observed during two 737-8 flights in early February. With coordination with United, the issue was successfully resolved with the replacement of three parts and the airplane returned to service last month.”

    The week ended with another incident involving one of United’s Boeing jets.

    A plane landing at Bush Intercontinental on Friday morning skidded off the runway. The plane came to a rest, tilting to the left side with the nose gear sticking up in the air.

    “After landing in rainy conditions, United 2477 exited the taxiway into a grassy area. All passengers were bused to the terminal and assisted by our team with their onward connections and other needs,” a United spokesperson said.

    The string of incidents involving Boeing aircraft now puts an even bigger microscope on the plane builder.

    “The bottom line is, they’ve been having some serious issues,” said aviation expert Pete Trabucco.

    While the talk of the town has been a younger group of pilots trying to fill a shortage of airplane captains, Trabucco says the cockpit isn’t the only place scaping by to find staff.

    “There’s also a widening gap between retiring aviation mechanics and those that are in the field,” he said. “In fact, the Bureau of Labor Statistics says that we need to actually put 1,200 jobs together.”

    Meanwhile, some travelers are looking to book a flight on any plane but a Boeing.

    “When I go on a plane, I expect to get here safe,” said Reese Bryant, who flew on an Airbus to Houston. “I’m [going to] pay the extra $50 bucks more because I refuse to go on a plane that’s tearing apart in the air.”

    While that might be a preference at this point, air travel is still by far the safest method of travel.

    “It’s still the safest mode of transportation. That will never change,” Trabucco said.

    KPRC2 asked for comment from the Federal Department of Transportation, but we did not receive a reply.

    Copyright 2024 by KPRC Click2Houston – All rights reserved.

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    Gage Goulding

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