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Tag: focus group

  • Upgrade to Real-Time Feedback with This Focus Group Style | Entrepreneur

    Upgrade to Real-Time Feedback with This Focus Group Style | Entrepreneur

    Opinions expressed by Entrepreneur contributors are their own.

    Research is a crucial component of any successful business decision. One of its most popular and effective forms is focus groups, where people are brought together to discuss and provide feedback on a product, service or idea. Usually, it’s conducted after people have interacted with the product for some time.

    My company tried applying this research method in a bit different format. By dividing the data collection into two parts, one just after another, we made the process faster and more accurate than ever before. Here’s a guide on how to level up your focus group if you’re limited in time.

    Related: If Your Company Is Not Customer-Obsessed, You’re Doing It Wrong

    How to organize focus groups differently

    The main difference in our type of focus group was collecting data on your customers’ opinions on the service or product almost simultaneously while interacting with it. We asked our participants twice: briefly while they were getting our services and more lengthy as soon as they were finished. Here’s how to build this type of focus group.

    1. Gather a representative sample: Inviting people who closely match your target audience is essential. For example, you can select participants who have already registered for your service and have some familiarity with our product. In our case, we randomly invited people who enrolled in our free webinar. Of course, you should offer compensation for their participation.

    2. Don’t set any limits: Explain that people shouldn’t treat your study as something they should change their behavior for. In particular, they are free to drop out if they don’t like something or get bored.

    3. Collect feedback while they are getting your service: You can chat using the most popular messaging app among clients to collect feedback in real-time. We asked questions regularly so that participants could share what they liked and didn’t like as the webinar was taking place.

    4. Arrange a follow-up call: After the webinar, we arranged a group call that was just like the usual focus group to get additional feedback and more detailed information. During this, give a brief intro and encourage participants to take turns telling you about themselves. Then ask questions on matters that are most significant for you, like:

    • Did you finish taking the service?
    • What were the good parts?
    • What were the inconveniences you experienced?

    Related: This Is Why You Should Never Ignore Customer Feedback

    Benefits of “real-time” focus groups

    As mentioned above, our goal was to make more data-driven decisions about the webinar funnel. We were looking for some little insights that might not be obvious at all, which people will soon forget about but are crucial in decision-making.

    There are several benefits to changing your approach to focus groups. Here are the key ones:

    • Unfiltered feedback: When participants provide feedback in real-time, their thoughts and feelings are not distorted by time or memory, resulting in unfiltered feedback. For example, we learned that people were really annoyed when the speaker’s icon covered a piece of presentation. It’s not surprising that it can be unpleasant, but we were astonished to know that it could be a reason for people to leave the webinar!
    • Realistic representation: It was important for us to allow the participants to drop out or lose interest in the webinar, just as they would in real life, providing a more realistic representation of the process.
    • Simultaneous information acquisition: By providing a platform for real-time feedback, we can understand the perspectives of different participants while gaining insights into cultural and social differences.
    • Quick implementation of changes: Consequently, you can plan improvements on your product significantly after just one round of data collection.

    Related: Steal These 4 Proven Customer-Retention Strategies

    Challenges

    While real-time decision-making during focus groups has many benefits, it is not without its challenges. The main problem one would face is typical for any kind of focus group: this format is not for newbies. To gain valuable insights, it is essential to have a skilled moderator who can keep the discussion on track and ensure that all participants are heard.

    Moreover, there is a risk of people who talk too much – those who form opinions for other participants or do not let them express themselves. In this case, the moderator should encourage others to speak during their turn and know how to interrupt and even silence that person politely. Of course, all the participants must have a stable Internet connection. It can be hard to reassure, and technical difficulties can disrupt the process.

    Moreover, it would be a mistake to think that focus groups are less expensive than other qualitative interviews. To recruit the participants, you will likely have to pay each of them the same honors as for other interviews, so you will spend several times more for one hour and probably learn less from each participant. Apart from them, you will need to hire a research team if you don’t have one, which would cost you extra. However, if your goal is to get the most information from several people simultaneously, you’re unlikely to find a better solution.

    Conclusion

    Real-time decision-making during focus groups is a revolutionary research method that can provide quick, unfiltered feedback and a realistic representation of the decision-making process. By following our step-by-step guide, you can organize your own real-time focus group and take advantage of the many benefits this method offers. While there are challenges to consider, the rewards are well worth the effort.

    Roman Kumar Vyas

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  • The Brutal Things Republican Voters Say About Mike Pence

    The Brutal Things Republican Voters Say About Mike Pence

    Mike Pence is making little secret of his presidential ambitions. He’s written his book, he’s assembling his team, he’s mastered the art of the coy non-denial when somebody asks (in between trips to Iowa) if he’s running. In early Republican-primary polls, he hovers between 6 and 7 percent—not top-tier numbers, but respectable enough. He seems to think he has at least an outside shot at winning the Republican nomination.

    And yet, ask a Republican voter about the former vice president, and you’re likely to hear some of the most withering commentary you’ve ever encountered about a politician.

    In recent weeks, I was invited to sit in on a series of focus groups conducted over Zoom. Organized by the political consultant Sarah Longwell, the groups consisted of Republican voters who supported Donald Trump in both 2016 and 2020. The participants were all over the country—suburban Atlanta, rural Illinois, San Diego—and they varied in their current opinions of Trump. In some cases, Longwell filtered for voters who should be in Pence’s target demographic. One group consisted entirely of two-time Trump voters who didn’t want him to run again; another was made up of conservative evangelicals, who might presumably appreciate Pence’s roots in the religious right.

    I’ve been covering Pence’s strange Trump-era arc since 2017, when I first profiled him for The Atlantic. By some accounts, he’s wanted to be president since his college-fraternity days. I’ve always been skeptical of his chances, but now that he finally seems ready to run, I wanted to understand the appeal of his prospective candidacy. My goal was to see if I could find at least one Pence supporter.

    Instead, these were some of the quotes I jotted down.

    “I don’t care for him … He’s just middle-of-the-road to me. If there was someone halfway better, I wouldn’t vote for him.”

    “He has alienated every Republican and Democrat … It’s over. It’s retirement time.”

    “He’s only gonna get the vote from his family, and I’m not even sure if they like him.”

    “He just needs to go away.”

    It went on and on like that across four different focus groups. Of the 34 Republicans who participated, I only heard four people say they’d consider Pence for president—and two of them immediately started talking themselves out of it after indicating interest.

    Some of the reasons for Pence’s lack of support were intuitive. Hard-core Trump fans said they were alienated by Pence’s refusal to block the certification of the 2020 electoral votes, as the president was demanding. This break with Trump famously prompted chants of “Hang Mike Pence!” to echo through the U.S. Capitol on January 6.

    Although the sentiment expressed in the focus groups wasn’t quite so violent, the anger was still present. During one session, three people—all of whom had reported “very favorable” views of Trump—took turns trashing Pence for what they saw as his weakness.

    “I’m so mad at Pence that I would never vote for him,” said one man named Matt. “He would be a horrible president … I just don’t think he has the leadership qualities to be president.” (I agreed to quote the participants only by their first name.)

    “That’s exactly it,” a woman named Christine said, nodding eagerly. “He didn’t have the leadership qualities to do what everyone wanted him to do on January 6. He just doesn’t have that spine.”

    A third participant, Nicholas, chimed in: “He just chose to go along with all the other RINOs and Democrats, not to upset the applecart.”

    Meanwhile, less MAGA-inclined Republicans thought Pence was too Trumpy.

    “The only thing I liked about him was that he actually did stand up to Donald Trump,” a woman named Barbara said. “He’s too a part of Trump. I don’t think Trump has a chance, and I don’t think anybody in that inner circle has a chance either.”

    “I think he put a stain on himself for any normal Republican when he joined the Trump administration,” said another participant, Justin. “And then he put a stain on himself with any Trump Republican on January 6. So I don’t think he has a constituency anywhere. I don’t know if anyone would vote for him.”

    Longwell told me this is how Pence is talked about in every focus group she holds. What to make of that 6 to 7 percent he gets in the primary polls? “I imagine there’s a cohort of GOP voters who are not particularly engaged who don’t want Trump again, and Pence is the only other name they really know,” she speculated. That, or “they’re all from Indiana,” the state where Pence served as governor. A second Republican pollster, who requested anonymity to offer his candid view, told me, “Seven percent is a weak showing for the immediate former VP.”

    Devin O’Malley, an adviser to Pence, responded to a request for comment in an email: “Mike Pence has spent the last two years traveling to more than 30 states, campaigning for dozens of candidates, and listening to potential voters. Those interactions have been incredibly positive and encouraging, and we place more value in those experiences than of a focus group conducted by disgruntled former Republicans like Sarah Longwell and paid for by some shadow organization that The Atlantic won’t disclose.” (Longwell told me the costs for the focus groups are split between The Bulwark and the Republican Accountability Project, two anti-Trump organizations with which she is affiliated.)

    What I found most fascinating about the voters’ digs at Pence was that they were almost always preceded by passing praise of his personal character: He was a “top-of-the-line guy,” a “nice man,” a “super kind, honest, decent” person. Not only did these perceived qualities fail to make him an appealing candidate, but they were also often held against him—treated as evidence that he lacked a certain presidential mettle.

    “I don’t like how Trump was just in your face with everything, but Pence is almost too far in the other direction,” one participant named Judith said.

    Perhaps these voters were identifying a simple lack of charisma. But their casual dismissal of Pence’s wholesome, God-fearing, family-man persona is emblematic of a sea change in conservative politics—and a massive miscalculation by Pence himself.

    When Pence was added to the ticket in 2016, his chief function was to vouch for Trump with mainstream Republicans, especially conservative Christian voters. Pence’s reputation as a devout evangelical gave him a certain moral credibility when he defended Trump amid scandal and outrage. He performed this task exceptionally well. Those adoring eyes, those fawning tributes, that slightly weird fixation on the breadth of his boss’s shoulders—nobody was better at playing the loyalist. And for a certain kind of voter, Pence’s loyalty provided assurance that Trump was worthy of continued support.

    Pence had his own motives, as I reported in my profile. All of this vouching for Trump was supposed to buy Pence goodwill with the base and set him up for a future presidential run. For many in Pence’s camp, the project took on a religious dimension. “If you’re Mike Pence, and you believe what he believes, you know God had a plan,” Ralph Reed, an evangelical power broker, told me back then.

    But in creating a permission structure for voters to excuse Trump’s defective character and flouting of religious values, Pence was unwittingly making himself irrelevant. In effect, he spent four years convincing conservative Christian voters that the very thing he had to offer them didn’t matter.

    In 2011, a poll by the Public Religion Research Institute found that only 30 percent of white evangelicals believed “an elected official who commits an immoral act in their personal life can still behave ethically and fulfill their duties in their public and professional life.” By 2020, that number had risen to 68 percent.

    Pence won the argument. Now he’s reaping the whirlwind.

    In one of the focus groups, a devout Christian named Angie was asked how much she factored in moral rectitude when assessing a presidential candidate. “I try to use my faith to choose someone by character, but it hasn’t always been possible,” she said. Sometimes she had to vote for a candidate who shared her politics but didn’t live her values.

    “Who comes to mind?” the moderator asked.

    “I think Trump falls into that category,” Angie conceded. “But quite honestly, the vast majority of others do as well.” She paused. “I would say Pence actually doesn’t fall into that category. I would say his character probably aligns with biblical values fairly well.”

    But Angie remained uninterested in seeing Pence in the Oval Office. If he had a record to run on, she wasn’t aware of it.

    “Anything he did got overshadowed by all the drama of these last four years,” she said, hastening to add, “Seems like a perfectly nice man.”

    McKay Coppins

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