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Payments go beyond the transfer of money, and financial institutions can customize each step of the process through vendor selection. “In the whole journey of a payment, a payment is not just transferring money from one place to another,” Sachin Torne, senior vice president of global payments transformation at Citi, said June 27 during Volante’s […]
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Whitney McDonald
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The financial services industry has worked for years to create frictionless payments. Now it may be necessary to add friction back into the mix to combat fraud. “Instant payments actually has a lot more fraud connected,” Jenny Winther, head of payment schemes at Sweden-based Handelsbanken, said today during Volante’s “From mandates to modernization: Payment as […]
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Whitney McDonald
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Investment firm FTV Capital is expanding its European presence with a London office. The London team of six, led by Richard Earnshaw, will “work on deals in collaboration with FTV’s U.S. offices, and we will be able to leverage expertise from both sides of the pond to strengthen our robust pipeline of European investment opportunities,” […]
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Whitney McDonald
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Banco Bilbao Vizcaya Argentaria SA is planning to open a digital consumer bank in Germany, using existing technology to expand at relatively low cost. The project is led by Javier Lipuzcoa, the head of BBVA’s digital bank in Italy, according to people familiar with the matter. The lender is currently preparing a feasibility study and […]
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Bloomberg News
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Starling Bank reported its third annual profit after higher interest rates helped boost revenue, as the British mobile lender seeks to roll out its banking software globally. The bank posted a pretax profit of £301.1 million ($384 million) for the 12 months through March compared with £195 million a year earlier, with revenue jumping to […]
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Bloomberg News
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ING is running a generative AI-driven chatbot pilot in the Netherlands before it scales the technology. The pilot funnels only 2.5% of clients’ chats into its gen AI chatbot, Chief Analytics Officer Bahadir Yilmaz told Bank Automation News at the recent Money2020 Europe event in Amsterdam. Queries sent to the chatbot are selected at random […]
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Whitney McDonald
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ING and Deutsche Bank are looking to AI to boost efficiencies and provide personalized banking experiences for their clients. AI adoption is growing among financial institutions, according to Nvidia’s 2024 State of AI in Financial Services report. Surveying more than 400 financial services professionals, the report found that 91% of financial services companies are using […]
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Whitney McDonald
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AMSTERDAM — Consumers are more likely to interact with a business with a frictionless payment experience in place. Sixty-one percent of merchants say payments is a high area of focus, according to Discover Global Network’s “Payment State of the Union” report, released June 3. The report, which surveyed 5,030 consumers and 2,258 merchants globally, […]
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Whitney McDonald
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AMSTERDAM — Deutsche Bank is one of multiple financial institutions sharing anonymized data with financial messaging service provider Swift. The process will test the use of secure data-sharing for AI-driven fraud prevention, Joanne Hannaford, chief information officer and chief product officer of corporate bank at Deutsche Bank, said at Money2020 Europe on June 4. […]
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Whitney McDonald
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AMSTERDAM — ING is using generative AI in its know-your-customer processes to boost productivity for its data analysts and improve the client experience. The generative AI efforts for KYC have both an operational and client benefit, Marnix van Stiphout, chief operating officer and chief technology officer ad interim at 976 billion euros ($1.1 trillion) ING, […]
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Whitney McDonald
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Financial institutions that think about efficiency and growth when considering tech spend can respond quickly to merger and acquisition opportunities, Danny Baker, vice president of market strategy at technology provider Fiserv, told Bank Automation News. “Successful banks, when they think about their technology investment, they don’t think about efficiency from a penny-pinching [perspective],” he said. […]
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Whitney McDonald
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Global Payments has received EU regulatory approval and is launching a joint venture with CommerzBank — Commerz Global Pay — this month. CommerzBank, based in Frankfurt, Germany, will use Global Payments’ point-of-sale and digital payment solutions for its commercial clients across the EU , Cameron Bready, chief executive of Global Payments, said during Global Payments’ […]
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Vaidik Trivedi
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Bank Automation News is pleased to announce that the inaugural Bank Automation Summit Europe 2024 will take place Oct. 7-8 in Frankfurt, Germany, at the Hilton Frankfurt.
Located in one of Europe’s top three financial hubs and co-chaired by Angela Yore, founder and managing director of media and marketing consultancy firm SkyParlour, this premier event brings together industry professionals to explore cutting-edge bank automation technology. The summit is designed to enhance banking AI strategies and automation implementation for decision-makers.
The event features a fireside chat with Jean-Marc Thienpont, head of omnichannel and biometrics at J.P. Morgan Payments. During the session he will discuss crucial technology and automation trends.
View the full summit agenda here for details about these two immersive days of panels and presentations.
Attendees can expect panel discussions on the evolution of AI, instant payments, mergers and acquisitions, and regulation in financial services.
Event topics include:
In addition to hearing from experts from financial institutions including Barclays, JPMorgan Chase, Starling Bank and Unicredit Bank, attendees will benefit from networking opportunities through roundtable discussions and a live startup demo showcasing technology companies that serve the global financial services industry.
Learn more and register here for Bank Automation Summit Europe 2024.
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Whitney McDonald
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Bank Automation News is pleased to announce that the inaugural Bank Automation Summit Europe 2024 will take place Oct. 7-8 in Frankfurt, Germany, at the Hilton Frankfurt.
Located in one of Europe’s top three financial hubs and co-chaired by Angela Yore, founder and managing director of media and marketing consultancy firm SkyParlour, this premier event brings together industry professionals to explore cutting-edge bank automation technology. The summit is designed to enhance banking AI strategies and automation implementation for decision makers.
The event features a fireside chat with Jean-Marc Thienpont, head of omnichannel and biometrics at J.P. Morgan Payments. During the session he will discuss crucial technology and automation trends.
View the full summit agenda here for details about these two immersive days of panels and presentations.
Attendees can expect panel discussions on the evolution of AI, instant payments, mergers and acquisitions, and regulation in financial services.
Event topics include:
In addition to hearing from experts from financial institutions including Barclays, JPMorgan Chase, Starling Bank and Unicredit Bank, attendees will benefit from networking opportunities through roundtable discussions and a live startup demo showcasing technology companies that serve the global financial services industry.
Learn more and register here for Bank Automation Summit Europe 2024.
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Whitney McDonald
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ING Bank is improving its digital capabilities and offerings as it posted growing mobile banking adoption in the first quarter. The bank is prioritizing delivering “a superior customized digital experience that is personal, easy, relevant and instant,” Chief Executive Steven van Rijswijk said during the digital bank’s first-quarter earnings call today. The Amsterdam-based bank reported […]
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Vaidik Trivedi
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HSBC is restructuring the organization by leaving some geographic territories, investing in tech and — most recently — undergoing a leadership change. The bank is looking for a replacement for Chief Executive Noel Quinn, HSBC Chairman Mark Tucker announced during today’s first-quarter earnings call. Tucker said he hoped to have a replacement for Quinn by […]
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Vaidik Trivedi
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Santander Bank saved 50 million euros ($53.6 million) in the first quarter as the bank leaned into its tech investments for added efficiency. “Our proprietary and unique global technology capabilities have already generated 63 basis points in efficiency savings so far [this year],” Santander Chief Executive Hector Grisi said today during the Madrid-based bank’s Q1 […]
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Whitney McDonald
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European banks BNP Paribas and Deutsche Bank plan to pull back on expenses this year as they lean into their tech investments. “We are maintaining our cost discipline,” Deutsche Bank Chief Executive Christian Sewing said during the $578 billion bank’s first-quarter earnings call April 25. “2023 marked the peak of our investments, but we continue […]
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Whitney McDonald
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NatWest is driving its costs down by reducing branches, trimming headcount and simplifying operations. “We incurred higher severance, branch and property exit costs in the first quarter and expect these to be weighted to the first half of the year,” Chief Financial Officer Katie Murray said during the bank’s first-quarter earnings call today. “We […]
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Vaidik Trivedi
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Barclays is looking to cut costs through structural changes as it seeks efficiencies in the face of falling profits. “We achieved around 200 million pounds of gross cost efficiency savings in Q1 out of our targeted 1 billion pounds for the full-year 2024,” Chief Executive C.S. Venkatakrishnan said today during the bank’s first-quarter earnings call. […]
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Vaidik Trivedi
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