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Tag: Employee Experience & Recruiting

  • We’re Not in a Recession — It’s All Hype. Here’s Why. | Entrepreneur

    We’re Not in a Recession — It’s All Hype. Here’s Why. | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    The so-called post-Covid recession initially emerged as a global economic downturn following the widespread impact of the Covid-19 pandemic on businesses and economies. Characterized by widespread unemployment and reduced consumer spending, the “recession” dealt a severe blow to industries heavily reliant on human interaction.

    It is said that the “recession” prompted a shift in consumer behavior, with increased emphasis on ecommerce, remote work and digital services, accelerating the adoption of technological advancements.

    While some industries floundered, others experienced unexpected growth, such as pharmaceuticals, online entertainment and certain segments of the technology sector. As vaccination efforts progressed and the pandemic’s grip began to loosen, economies cautiously started to recover, but the long-term repercussions continued to shape policy decisions and economic strategies for years to come.

    The whole economic picture has made me wonder whether there has ever been a real recession.

    My stance on this: The great post-Covid recession wasn’t real. It was inflated and hyped by the media. Here is how it happened.

    Related: Our ‘Rolling Recession’ Is the Latest Economic Meme — But What Does It Actually Mean?

    Budget surplus

    The world printed a lot of money to get through Covid-19, probably too much. The global response to the COVID-19 pandemic prompted countries to adopt expansive monetary policies, resulting in a significant increase in money supply as governments aimed to stabilize their economies.

    Remarkable fiscal measures were taken, including printing money, lowering interest rates and enacting extensive stimulus packages. These interventions averted an immediate economic catastrophe and led to an unexpected outcome for some countries: budget surpluses.

    Increased government spending and reduced economic activity due to lockdowns meant that the money injected into the economy often exceeded the actual demand for goods and services. Certain sectors of the economy remained relatively stagnant while the money supply continued to grow.

    While a budget surplus might seem like a positive outcome, it also brought challenges. While it offered opportunities for financial resilience and investment in key areas, it also posed challenges in terms of managing the money supply, preventing inflation and making strategic allocation decisions.

    Related: 5 Ways to Get Media Coverage for Your Brand

    Financial market bubble

    The surplus created a bubble in financial markets, spurring the initial media frenzy capturing the attention of experts, investors and the general public alike.

    Memories of past market crashes and economic downturns fueled the media frenzy, surrounding the post-Covid bubble. Experts weighed in on the potential consequences of such inflated valuations, warning of the risk of a sudden and dramatic correction that could wipe out gains and impact broader economic stability.

    As a result, regulatory bodies and central banks faced heightened pressure to monitor and manage the situation. Striking a delicate balance between sustaining economic recovery and preventing speculative excesses required careful policy decisions and timely interventions to avoid a potential market collapse.

    Strong labor market activity

    What’s important to note is that the labor market activity remained strong, thereby offsetting the potentially catastrophic impact of the inflated markets with real economic growth.

    Contrary to the prevailing narrative of widespread economic disruption during the COVID-19 pandemic, the labor market activity in some sectors exhibited surprising resilience, demonstrating that not all industries were equally affected.

    While many businesses faced closures, restrictions and job losses, certain sectors experienced remarkable stability and even growth amid the crisis.

    One such sector was technology and remote work. As lockdowns and social distancing measures took effect, the demand for digital services and technology solutions surged. Companies in the tech industry rapidly transitioned to remote work models, which not only preserved jobs but also created opportunities for professionals specializing in software development, IT support and digital communication tools.

    Related: Corporate Productivity in the Tech Industry Is Down: What Is the Real Reason?

    Growth of the ecommerce sector

    The ecommerce industry also saw significant expansion during the pandemic. With traditional brick-and-mortar stores constrained by closures and reduced foot traffic, online retailers flourished. This led to increased demand for warehouse workers, delivery personnel and customer service representatives to handle the surge in online orders and maintain high service standards.

    As traditional brick-and-mortar stores faced restrictions and closures, online retailers surged to meet the increased demand for remote shopping, leading to an expansion in job opportunities within the ecommerce ecosystem. The warehousing and logistics sectors witnessed substantial growth, driven by the need to fulfill online orders efficiently. Warehouse workers, packers and delivery drivers became essential roles as companies hired and scaled up operations to cope with the surge in online shopping. Moreover, customer service representatives and support staff were in high demand to ensure smooth order processing, address customer inquiries and manage returns.

    The expansion of ecommerce led to openings in various domains, including digital marketing, web development and data analysis, as companies sought to enhance their online presence and optimize customer experiences. Additionally, roles related to supply chain management, inventory control and last-mile delivery gained prominence to ensure the seamless flow of products to consumers’ doorsteps.

    The ecommerce labor market growth wasn’t only a response to immediate needs but also reflected a broader shift in consumer behavior, accelerating the ongoing digital transformation of retail. Remote work opportunities also emerged in fields like online customer engagement and technical support as businesses aimed to replicate in-store experiences virtually.

    News-driven recession

    We would never have known the whole story from listening to the news.

    Sensational headlines and dramatic news coverage contributed to the atmosphere of heightened uncertainty and fear regarding the state of the economy.

    Some media outlets focused on worst-case scenarios, exaggerating the scale of job losses, business closures and economic contraction. The media’s portrayal of economic hardships at times failed to acknowledge the resilience of certain sectors and industries that managed to adapt and even thrive during the crisis.

    While there were undoubtedly challenges, the media’s tendency to amplify negative aspects created an inaccurate perception of an all-encompassing economic collapse.

    What conclusions can we draw?

    Take media rhetoric with a grain of salt. Not every day is doomsday.

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    Max Faldin

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  • Don’t Underestimate The Importance of Employee Wellbeing. Your Business Will Suffer The Most. | Entrepreneur

    Don’t Underestimate The Importance of Employee Wellbeing. Your Business Will Suffer The Most. | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    In the dynamic and ever-evolving world of entrepreneurship, one critical yet often overlooked aspect is the workforce’s wellbeing. Where success is driven by constant innovation and growth, wellness often falls short. The barriers to investment in workplace mental and physical health remain significant.

    So why do these limitations still remain? From insufficient knowledge of the best practices to scarce research on why such investments have a positive impact, this topic is still full of prejudices and stereotypes. As a result, they hinder many entrepreneurs from prioritizing this vital area of their business growth.

    The growing mental strain many employees experience often drives them to lower performance, meaning the business is presented with the threat of losing its valuable workforce. At the same time, replacing an employee with a new hire is not only a logistical challenge but also a costly affair. It typically costs one-half to two times that employee’s annual pay. With talent at a premium and the competitive landscape intensifying, you can expect the financial toll to lean toward the higher end of the spectrum. This cost can go unnoticed without paying enough attention to the wellness costs of operating a business.

    Undoubtedly, all entrepreneurs understand the significance of assembling a talented and motivated long-term team. However, the true impact of neglecting employees’ wellbeing on the overall success of a business is often underestimated. Fostering a healthy environment is the future of workplaces worldwide, so explore the tangible benefits of integrating it now.

    Related: We Need a Real Commitment to Mental Health at Work. Here’s How (and Why).

    The wellbeing of leaders amounts to the wellbeing of the entire team

    Investment in yourself is the best investment, particularly for the people who drive the entire workforce with them. Any great organization starts from a leader; similarly, the leader’s wellbeing and resilience directly impact that business’s success. Here are a few ways that a leader’s wellness affects the bigger picture:

    1. Improving retention rates

    This is not evident, but investing in leaders’ health also indirectly impacts employee retention rates. When leaders show genuine care and support for their team members’ mental and emotional wellbeing, it fosters job satisfaction and loyalty. Employees are more likely to stay with the company, reducing turnover and retaining top talent.

    2. Prioritizing human-centered approach

    A human-centered approach is essential when building a business. Being mindful of their own wellbeing allows leaders to understand their team better and be more empathetic and connected to them. For example, 10 people who joined BetterMe right from the start are still a part of the team years later.

    3. Leading effectively in challenging times

    Leaders who prioritize their stability possess the skills needed to navigate difficult situations. They can manage stress, make informed decisions, and stay composed under pressure. Resilience enables them to guide their teams through challenging times, inspiring confidence and giving energy to overcome fear.

    Making wellness a priority: Let’s talk numbers

    Prioritizing wellness and resilience in leadership development is not just a good idea on paper. It has proven to yield substantial returns on investment (ROI) for organizations. Multiple case studies give insight into workplace wellness’s positive, tangible benefits to employee engagement, productivity and overall business growth.

    Let’s take research conducted by Gallup, a leading analytics and advisory company, as an example. Its study reveals a strong correlation between employee engagement and wellbeing initiatives. Companies with high employee engagement experience significant benefits, reporting 41% lower absenteeism rates and 17% higher productivity. These findings show a direct correlation between such targeted initiatives and business performance. Research proves it’s an important metric to start taking seriously.

    BetterMe, with its headquarters in a country amid war and crisis, provides a compelling case study of how prioritizing wellness and resilience in leadership development can lead to exceptional growth, even in challenging circumstances. Despite the adversity, the BetterMe team members demonstrated innovation and creativity in providing solutions for customers worldwide. As a result, the company experienced significant financial and headcount growth in 2022, reaching an impressive 20%.

    This case again shows that crises can be both tests and opportunities for growth. It only emphasizes how organizations handle challenging situations. By investing in leadership development programs prioritizing wellness and resilience, companies can equip their leaders with the skills to navigate crises effectively, manage their energy better (not time), and drive business growth.

    Related: Why Mental Health and Well-Being Should Be Your Top Recruitment and Retention Priority

    Corporate wellness: Create a business case

    As the topic of corporate wellness continues to grow, organizations are seeking ways to measure the impact of wellness tools on leadership effectiveness. Seeing the evidence can help them realize the potential benefits and make an informed decision toward that first step.

    One effective way to measure the impact of wellness tools on leadership effectiveness is through ROI analysis. According to Deloitte, companies implementing wellness programs for three or more years achieved a median yearly ROI of $2.18 CA (estimated $1.65 USD). We cannot argue with numbers — the benefits are evident.

    As the CEO of BetterMe, I myself can serve as an example for all these findings. Through consultations with various companies, I have observed a considerable demand for reliable and engaging corporate wellness programs. Simply put, wellness is a hot topic in the business world. With a potential boost of over 50%, it becomes clear that the returns on investing in wellness are worth serious consideration.

    Seeing the indisputable benefits of integrating the employees’ wellbeing as one of the business priorities, a few industry professionals can remain indifferent. Whether you’re a manager, a business, or a team leader – hop on that train. Explore new possibilities for growing a prosperous, healthy workforce by all means to build better businesses.

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    Victoria Repa

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  • How to Build a Company That Excels at Both Leading and Coaching | Entrepreneur

    How to Build a Company That Excels at Both Leading and Coaching | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Companies, in an effort to be more efficient, are thinking twice about how many middle managers they need. And that makes it more important than ever to move from managing people to leading and coaching so they can do their jobs without the kind of oversight we thought they needed in the past.

    Getting it right starts with understanding the difference between managing and coaching.

    What happens if a professional football coach puts a player into a game who is underweight, inexperienced and doesn’t know the playbook?

    Let’s think about what might happen. The player could get hurt or get others hurt. Teammates will be scrambling to make up for his lack of experience and incompetence. The team will be mad at the coach. Lots of not-good things will happen. So, coaches try to avoid this.

    Related: Coaching Over Managing: Motivate Your Team

    The difference between coaches and managers is that coaches know they have to put the right people on the field. Most managers don’t worry about that because, deep down, they think they could play the position. That’s called micromanaging, and almost no one likes to be micromanaged (besides, do you really want to lead those who do?).

    That’s why the age of managing is over. I believe we are moving into an age of leading and coaching.

    Companies have come to realize they don’t need layers of managers, and employees are increasingly — and appropriately — asking for explicit levels of autonomy and authority. A business runs best when team leaders talk with their staff about what’s expected, turn those expectations into agreements or commitments (when agreements aren’t possible), and then get out of the way. And the key to doing that successfully, without losing some measure of supervision, is taking accountability for leading and coaching.

    Leading is straightforward, and it involves: having a compelling vision; being clear about who is responsible for what; giving people the resources they need to do their work; staying connected; making sure there are agreements (or commitments, if you can’t agree) — and that agreements/commitments are lived up to; ensuring everyone is walking the talk.

    If you think it’s all about leading, you’re flat wrong. Leaders are playing their own version of Don Quixote if they’re unable to provide coaching. Coaches help their teams get whatever they need — resources, training, systems, etc. — to honor their agreements or commitments.

    If you think that’s a lot, well, maybe it’s time to get out of the leadership and coaching game.

    There are four basic steps to building a company that is really good at leading and coaching:

    Related: 3 Effective Ways to Lead as a Coach Rather Than a Boss

    Hire the right people

    Effective coaching starts with hiring the right people and giving them the tools they need to succeed. Half of new hires are unsuccessful. That’s a dismal rate for hiring “managers” (I don’t like the word “managers”). A football coach would be gone with a statistic like that.

    A team leader who hires the wrong person often ends up micromanaging them instead of working to “hire right” in the first place. So, interviewing skills are key. Interviewers should be clear about not only the position’s roles and responsibilities but also key performance indicators (KPIs) and targets that foster clear understanding of what it means to do the job well.

    New hires need to understand the organization so they can get themselves up and running within 90 days without close supervision. That means being very intentional during the onboarding process and then, assuming they meet key requirements, staying out of their way and letting them bring their unique attributes to the organization. Everyone is different, with a collection of aptitudes, skills, experiences and motivations.

    Employees need to understand who is responsible for what — they require access to a platform that makes it easy to familiarize themselves with the organization’s chart of accountabilities — as well as business processes and company culture. They need to have a sense of the company’s ideal client and unique value proposition. After all, they’re part of an ecosystem — a complex adaptive system — that is explicit, coherent and resonates with all of what we call their ideal stakeholders (not all stakeholders are ideal, so please don’t worry about the ones who frankly don’t matter).

    Hold effective meetings

    At Ninety, our team leaders meet one-on-one twice a week with every new team member during the 90-day onboarding period and once a week afterward. There’s a set agenda that includes reconnecting as humans, reviewing KPIs and 90-day goals to make sure everything is working well and is on track, and bringing up and solving any issues.

    By onboarding team members properly, including ensuring they have an understanding of what defines the company (the why, who, what, when, where and how), meeting with them weekly, and agreeing on clear goals and metrics — especially those that help us agree on when things are wonky — both sides are set up for success. Employees won’t need micromanaging, giving you ample time to lead and coach your entire team.

    In short, the way a company views meetings is a clear and unambiguous sign of how well it’s run. A great company schedules almost all meetings. Ad hoc meetings are for urgent, unplanned business, and a well-run company shouldn’t have to scramble to react to events.

    Provide continuous feedback

    Well-run companies have ditched the annual review (don’t get me started on this topic). Everyone should meet quarterly with their team leader and have a simple, structured conversation about how they are doing as a leader/coach and as a team member.

    Consider conducting “stay interviews.” Many companies have exit interviews. But asking employees who don’t plan to leave what they love about the company and listening to their constructive feedback can be an incredibly positive experience.

    Related: 10 Rules for Coaching Your Team to Greatness

    Have the right compensation structure

    Using the right incentive plan for your company’s mix of employees is key. Companies have different cultures. Some, particularly in fields such as investment banking and private equity, have more of a warrior mentality. So, in addition to hiring people with related skills, a company would want an incentive plan that’s warrior-based — people who are paid to close deals or complete other high-consequence tasks. Another company might take a more team-based approach, and that company should have team- or company-based incentives.

    What you don’t want is a warrior-based culture with a team-based incentive plan or vice versa. That won’t make anyone happy because your words and incentives are incongruent.

    It is possible to create a place where people love going to work. To get there from where you are now, you’ll find it’s super-helpful to provide autonomy where it’s earned and appreciated, and form a culture that is explicit, coherent and resonates for all ideal stakeholders.

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    Mark Abbott

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  • 5 Ways to Cultivate a Resilient Digital Employee Experience | Entrepreneur

    5 Ways to Cultivate a Resilient Digital Employee Experience | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    In an era of rapid technological advancements and an evolving workforce landscape, companies now encounter both previously unimaginable possibilities and difficulties. One of the pivotal challenges plaguing this digital landscape is ensuring a harmonious and satisfying experience for employees, regardless of their location or the devices they use. This is where a well-crafted and comprehensive digital employee experience (DEX) strategy comes into play.

    Related: Unhappy Customers and Employees Can Wreak Havoc on Your Business. Here’s How to Make Both Happy.

    Understanding the essence of the digital employee experience

    Gone are the days when work was confined to physical office space and a standard 9-to-5 routine. Today, employees collaborate across time zones, harnessing a surfeit of devices and applications to accomplish tasks. Before we delve into the intricacies of crafting an effective strategy, we must grasp the essence of the digital employee experience.

    The idea of a people-centric workspace has existed for some time. However, many business leaders and organizations still need clarification on what DEX entails. In simple terms, DEX is the accumulation of every interaction a workforce has with their company’s technologies and processes. However, since every interaction impacts DEX, how can organizations enhance it?

    Related: 78% of Employers Are Using Remote Work Tools to Spy on You. Here’s a More Effective (and Ethical) Approach to Tracking Employee Productivity.

    Crafting a harmonious digital employee experience is a dance of technology, creativity and genuine care. Employees more or less want three things in terms of their digital technologies. They want technology that is simple to use, dependable and effective. However, the tricky part is balancing what employees want while maintaining a resilient security posture. Here are five steps for a harmonious digital experience strategy.

    Step 1: Holistic alignment with business objectives

    Creating a harmonious digital employee experience begins with aligning your strategy with overarching business goals. Every digital initiative, whether it’s the adoption of collaboration tools or the implementation of unified endpoint management systems, should be aligned with the company’s larger purpose. This alignment ensures that the digital employee experience is seamless and contributes directly to the organization’s success.

    It’s critical to include important stakeholders from multiple divisions to accomplish this alignment. HR, IT, and upper management should collaborate to identify the most critical digital touchpoints for employees. By weaving the digital employee experience into the organization’s fabric, you create a sense of purpose that resonates with every employee.

    Step 2: Providing a seamless onboarding experience

    An employee’s experience starts from the moment they are onboarded into the company. This marks the foundation for a positive employee experience is laid. Leveraging cutting-edge solutions like Unified Endpoint Management (UEM) and Desktop as a Service (DAAS) can significantly enhance these critical phases.

    UEM allows organizations to efficiently manage and secure various devices, from laptops to smartphones and tablets, from a single console. By providing a seamless and secure onboarding experience across devices, UEM facilitates a positive initial impression for new hires. Furthermore, the implementation of DAAS streamlines the deployment of virtual desktops, guaranteeing that employees enter a uniform and well-optimized workspace right from the start, regardless of their physical whereabouts. This streamlines the onboarding process and empowers remote workers to hit the ground running, eradicating any possible frustrations stemming from technical glitches.

    Step 3: Nurturing the anywhere work environment through remote monitoring

    The modern workforce isn’t confined to a single location, making the health and performance of endpoints a troublesome endeavor.

    UEM solutions shine in this arena by offering remote monitoring capabilities that allow IT teams to watch endpoints’ health irrespective of their physical location. By proactively identifying and addressing potential issues, such as security vulnerabilities or performance bottlenecks, organizations can ensure that the remote work experience remains seamless.

    A common pain point for employees and IT teams is the cumbersome process of resolving technical issues. Waiting for the IT helpdesk to intervene in the application or endpoint problems can lead to frustration and productivity losses. Remote capabilities allow IT teams to troubleshoot these issues irrespective of a device’s location. This approach boosts productivity and demonstrates a commitment to employee well-being, reinforcing a sense of support and care.

    Step 4: Empowering employees through continuous training

    Empowerment is a cornerstone of any successful employee experience strategy. When employees are given the skills and resources to navigate digital obstacles, they develop greater independence and self-assurance in their work.

    Offering comprehensive training sessions on using digital tools, troubleshooting common problems, and staying vigilant against cyber threats can empower employees to take charge of their digital experiences. By fostering a culture of continuous learning, organizations not only enhance the skill set of their employees but also demonstrate a commitment to their growth and development.

    Related: Enough About Employee ‘Engagement’! Focus on the Digital Employee ‘Experience’ Instead.

    Step 5: Measuring DEX success through comprehensive evaluation

    In the realm of business, what is not measured often remains elusive. The digital employee experience is no different. Organizations must set up reliable assessment and feedback processes to assess the efficacy of the tactics they have adopted.

    Surveys tailored to capture employees’ sentiments provide invaluable insights into their experiences. These surveys can delve into aspects such as ease of technology usage, satisfaction with support services, and overall comfort with the digital workspace. Furthermore, leveraging tools such as End-User Experience Management (EUEM) solutions that monitor user interactions and sentiment analysis can provide qualitative feedback, real-time monitoring and a continuous benchmark system.

    Crucially, these measurement strategies should be accompanied by a commitment to iterate and adapt based on feedback. Continuous improvement is at the core of a harmonious DEX strategy, as it reflects an organization’s genuine dedication to enhancing employee well-being and efficiency.

    The way forward

    A harmonious DEX strategy extends beyond optimizing processes; its essence is nurturing feelings of affiliation, empowerment, and employee welfare. In an age where the virtual realm assumes an increasingly significant function in our professional lives, enterprises that give precedence to enhancing the digital employee encounter are better poised to attract, retain, and nurture a workforce that excels within this evolving digital landscape.

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    Apu Pavithran

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  • How This Simple Approach to Goal-Setting Will Ensure Your Productivity | Entrepreneur

    How This Simple Approach to Goal-Setting Will Ensure Your Productivity | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    As business leaders, we’re often faced with the difficult and overwhelming task of deciphering exactly what leadership strategies and practices are most effective. Besides just being an expert in your respective field, you have to be responsible for overseeing the business and team.

    Creating bookends in life means establishing a routine that supports each side of your day, but what exactly does this look like in business settings? Bookending in business is a simple yet highly effective technique leaders can use to support productivity and create meaningful success in their roles.

    While some entrepreneurs may be familiar with the concept of bookending, the vast majority do not realize just how valuable it is. By implementing even a few strategies into their workday, entrepreneurs and startup founders can level up their leadership skills and stay on top of business priorities.

    Related: 5 Goal-Setting Frameworks to Help You Live Your Dream

    Make your mindset work for (not against) you

    It all starts with your mindset. Your ability to adopt the right mindset indicates how productive you will be and implore your team to be. For me, the ideal mindset encompasses a positive approach, accountability and transparency. Ideally, these tenets are a preface for working towards a desired outcome. This is especially important in situations where you are responsible for making difficult decisions, and there are circumstances beyond your control.

    For you, this could mean continuous self-improvement, learning from your mistakes, adapting your business or attempting to master new skills. For example, you may be unable to control the fact that you must have an uncomfortable conversation later that day or tomorrow. However, by controlling your mindset going into the meeting, you are contributing to the overall productivity of it. This practice allows you to hone in on your priorities and avoid getting sidetracked.

    Having the right mindset is part of the blueprint for productivity in business and can lead to exponential shifts in outcomes. In other words, consistency is key, allowing you to seize new opportunities. The next part is ensuring that you set clear goals.

    Related: 6 Tips for Goal-Setting That, Trust Me, They Don’t Teach You in College

    A roadmap to leading with intention and goal setting

    Now that you’ve prefaced your ‘routine’ with the right mindset, setting intentions and clear, measurable goals will help you stay on track. There are a few ways to put this into practice, but generally, this means outlining a roadmap for achieving desired outcomes to maximize productivity throughout each interaction, initiative or project.

    Take, for instance, networking as a goal. You can go into events or conversations by reframing the outlook of networking as solely transactional. Instead, consider what an engagement or experience may afford and align your expectations accordingly. In doing so, compartmentalizing short-term or immediate actions based on how they tie into long-term goals will ensure you make the best decisions.

    Related: Effective Networking: The Difference Between Access, Opportunity and Being a Part of the Noise

    It’s also important to note that goals should be realistic and achievable for where you are. As I mentioned, a mindset of accountability and transparency is at the start. Without it, you run the risk of making misaligned decisions. While some goals may be achieved faster than others, it does not mean they are less valuable to the overarching business picture. Remember, you already have a strong sense of judgment, so trust your instincts and consider the goals as a guide.

    Reflect on the results

    Reflecting on your results ensures productivity. Allowing time for daily reflection will create new insights that drive new behaviors, decisions and outcomes. Part of reflecting is assessing what worked and what didn’t, essentially establishing the ‘bookend’ of your day. This will allow you to create a clean slate for maximizing your time and efforts the next day.

    Ask important questions and consider how your goals compare to the outcomes. Reflect on each relevant action that day and ensure they return to an intention. Understanding that not everything will go as planned, be prepared to pivot directions and evolve your goals as necessary. When this happens, it is always valuable to bookend with reflection as a means of reverting back to the necessary mindset.

    Practicing self-reflection is an ongoing task. However, in doing so, you will hone in on your strategic thinking skills, improve your levels of self-awareness and improve the quality of your relationships with investors and your team, all of which are invaluable. This is all to say: lead by example and frequently check in with yourself.

    Establishing your mindset and reflecting on performance are the bookends of productivity. Your ability to create efficiencies and execute on goals will set yourself, your team and your business up for success. While it takes time and effort, the work that really matters is mastering the techniques you are using to ensure each day is as productive as the last. Focus on the bookends, and the right decisions will come in between.

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    Mike Carpenter

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  • 5 Things to Look for When Hiring a Patent Portfolio Manager | Entrepreneur

    5 Things to Look for When Hiring a Patent Portfolio Manager | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Hiring a patent portfolio manager is a milestone that will enhance your enterprise’s patent program. Managing the patent process efficiently becomes more difficult at scale without dedicated staffing. Without proper planning, your inventors’ hard-won innovations risk being under-protected by your enterprise.

    Hiring an incompetent patent portfolio manager may result in valuable ideas remaining unpatented, a decrease in innovator engagement, unjustified patent prosecution costs and an inadequate return on your IP investments.

    Unearthing patents from your innovators requires a patent portfolio manager with technical expertise, standout interpersonal skills and undeterred persistence. Simultaneously, strengthening your patent portfolio against competitors demands significant patent-related experience. And generating maximum returns on IP investments demands sound business acumen.

    An adept patent portfolio manager should possess a diverse skill set aligned with your enterprise’s objectives. Evaluating candidates on these five key competencies can help you select the right one:

    • Technical expertise

    • Legal experience

    • Eye for detail

    • Interpersonal skills

    • Business acumen

    Read on as we delve deeper into these core attributes.

    Related: An Entrepreneur’s Guide to Inventing

    1. Technical expertise

    Inventors typically have a lot on their plate. Their primary focus is on innovation and product development with little time for the administrative tasks needed to keep the patent program running. Amid their busy schedules, they might overlook reporting their innovations for patenting.

    Sometimes, they might even dismiss an invention as too obvious, deciding not to report it at all. Consequently, you may miss out on potentially patentable ideas.

    A portfolio manager who is familiar with your enterprise’s technology can have conversations with the inventors, guiding them on which ideas should be protected. Ideally, a seasoned employee or someone acquainted with your enterprise’s technological focus would be suitable. They need not understand all the innovation, but they should have enough background knowledge to identify and capture the best ideas.

    2. Legal experience

    Addressing complex queries about the likelihood of getting a patent, complete life-cycle cost estimates and strategic filing decisions across multiple jurisdictions can be challenging without legal experience.

    Moreover, interacting with outside patent counsel in the absence of knowledge of patent terminology can lead to ineffective communication. Ineffective communication between a patent portfolio manager and outside counsel can lead to misunderstandings about strategic patent goals, potential delays in the patent prosecution process, increased costs and unsuccessful patent filings. These complications can, in turn, jeopardize the enterprise’s intellectual property strategy to protect its market.

    A patent portfolio manager with legal experience, potentially from a law firm or corporate role, can effectively communicate with counsel, answer intricate questions and guide the implementation of cost-effective patent filing strategies across multiple jurisdictions.

    3. Eye for detail

    Managing large patent portfolios with hundreds of matters across different countries can be overwhelming due to extensive tracking, communication and administrative work.

    Moreover, patent rights for an invention are given country by country. It’s perplexing to efficiently navigate the complexities of obtaining patent rights across different countries. Coordinating with legal counsel in each jurisdiction, managing numerous email correspondences, answering specific questions, reaching out to the right individuals and getting signatures demands an eye for detail.

    A detail-oriented patent portfolio manager can handle large patent portfolios effectively. With a strong understanding of your enterprise processes and excellent organizational skills, they ensure timely responses. They also excel at obtaining necessary approvals and signatures while maintaining a well-organized administration.

    Related: The Basics of Protecting Your Intellectual Property, Explained

    4. Interpersonal skills

    Inventors must intensely focus on their product innovation with little time to engage in extensive paperwork. Distractions and delays in submitting invention disclosures can starve your patent pipeline. This results in a rushed patenting process, seeking patent protection just before product launch.

    Besides, it’s not unusual for enterprise members, legal counsel or foreign associates to be awaiting answers or information. The intensity of delivering a product leaves little time to focus on the big picture.

    Given the multitude of outstanding queries and patent-related tasks in an enterprise, this role requires strong interpersonal skills and diligence. Mining patents requires constant sleuthing to find what the inventors are doing. The patent manager must build solid relationships with inventors and establish clear communication channels for efficient reporting of potential inventions, ensuring all stakeholders receive timely information.

    5. Business acumen

    Enterprises often face challenges in aligning their patent strategies with wider business goals.

    It’s daunting to gauge the commercial potential of patents, navigate patent licensing negotiations and make strategic litigation decisions, all while ensuring cost-effectiveness. Alignment of the patent program with strategic goals requires focus and an even keel.

    Thus, unlocking the true market potential of your patent portfolio demands that the patent portfolio manager possesses strong business acumen.

    Related: Create the Strongest Patent Possible With These 5 Tips

    A capable patent portfolio manager can prove to be more cost-effective and yield better results in comparison to being dependent on an organic process internally or even on outside legal counsel for various tasks like mining patents, strengthening patent portfolios and generating higher returns on IP investments.

    The perfect candidate for the patent portfolio manager position should demonstrate a combination of technical proficiency, legal background, attention to detail, strong interpersonal skills and business acumen.

    Recruiting one can be a challenging task, but often the best candidates are right under your nose. They might be among the external counsel you already work with, exhibiting proficiency in tasks you need to get done at competitive costs. It could even be found within the enterprise with a prolific inventor having an interest in a bigger role in the legal department. These professionals could transition into a full-time role within your enterprise.

    Drawing from over 25 years of experience in patent prosecution, I can vouch that hiring a competent patent portfolio manager, as outlined in this post, can contribute positively to your enterprise’s success in conquering your patent landscape. You can further empower your patent portfolio manager by adopting the right patent management software.

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    Thomas Franklin

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  • How to Create Decision Frameworks That Drive Business Growth | Entrepreneur

    How to Create Decision Frameworks That Drive Business Growth | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    No company can rely on a single person to make decisions. According to a study by McKinsey, managers at a typical Fortune 500 company waste more than 500,000 days a year on ineffective decision-making. The more diverse your team, the better their decisions, so it pays to empower all your team members to make decisions autonomously.

    As the CEO of an 8-figure technology company responsible for hitting the KPIs of our publicly traded parent company, I see firsthand the benefits of getting this right. Our unique approach to leadership has led directly to 7-figure annual growth year over year, even during a market downturn.

    From the start, my leadership philosophy is that no single person should be burdened with all the decision-making. This can create a bottleneck and limit what your team can accomplish. Instead, it’s vital to create frameworks for decision-making that empower each individual on the team to make consequential decisions while still being accountable to me as a leader.

    If you want to increase the efficiency of your teams, read on for my five-step process to take you out of the day-to-day and accelerate your business growth.

    Related: 4 Leadership Methods for Empowering Employees and Building Strong Teams

    Empowering your team

    The key to successful decision-making lies in trust. You need to empower your team members to make decisions while still giving them the guidance and authority they need to do so correctly.

    This means that you have to be clear about expectations from the start by setting up an environment where everyone is aligned around a common goal and vision for the company’s growth and development.

    One of our main strengths is that we are a small, flexible and agile organization. We have a startup culture where the structure needed to be established from the ground up, and establishing the foundational framework has helped to shape the organization. We don’t have too many layers of bureaucracy, so our team members are able to act on their decisions quickly and efficiently.

    Build a system to your company’s method for making decisions, such as “anything under $500 to fix, decide for yourself” or other types of guidelines. This demonstrates that you trust their ability to make decisions and bolsters the team’s trust to carry out their roles and responsibilities.

    Without some level of autonomy, decision-making can become bogged down and slow. And that’s the last thing you want regarding business growth.

    Compartmentalizing responsibility

    The great thing about creating frameworks for decision-making is that each team member has a defined role and responsibility. This makes it easier for them to make decisions without worrying about stepping on someone else’s toes.

    For example, each member of our sales development team is expected to work on their own initiative to identify potential leads, develop relationships and close deals. This allows everyone on the team to focus on what they do best and act quickly without having to check with me for approval every time. Plus, it also creates a sense of ownership among team members. Everyone feels like they have a stake in the success of the company and are doing their part to contribute.

    Establish a balanced combination of servant, situational and adaptive leadership to build your decision frameworks. The focus is on solving problems with innovation. For example, stay involved in the training process upfront for the team to activate around customer acquisition and sales, instead of taking a permanently directive “ivory tower” approach. Once they understand the structure and how you think, each member of the team can take their role and run with it. That way, you understand the intricacies of their day-to-day overall operations and understand every decision the team makes over the long term. This helps to bring everyone together and communicate clearly.

    Related: 6 Ways to Encourage Autonomy With Your Employees

    Reducing risk and setting boundaries

    Of course, that’s not to say you should throw caution to the wind and let your team run wild without oversight.

    On the contrary, setting boundaries and managing risk is essential when creating decision-making frameworks for your team. Outline a transparent chain of command so everyone has a sense of who is responsible for what and when. If something goes wrong, each team member knows who to turn to first and who will ultimately be held accountable.

    It’s essential that your staff know when they can act independently and when they need to refer a decision up the chain. This gives them a sense of freedom while also providing guidance and structure in their decision-making process.

    Setting boundaries for an autonomous team requires trust, effective communication and a commitment to a shared purpose. By providing guidance and structure while respecting their decision-making capabilities, you can create a team that excels while maintaining a healthy level of autonomy.

    I provide a clear understanding of the team’s overall goals and objectives. When team members know what KPIs they are working towards, they can make decisions that align with these goals. I also give team members access to relevant information, data and context that can aid in their decision-making process. This enables them to make well-informed choices within the defined boundaries.

    Building a culture of trust

    The greatest asset of any company is its people; creating an environment of trust is essential for successful decision-making. It starts with communication — keeping your team informed about updates and changes.

    Schedule regular daily, weekly or monthly check-ins with the team, formally and informally. This helps you keep abreast of any issues they might face and offer guidance when needed. Consider quarterly strategy meetings to evaluate the progress in relation to the KPIs and highlight any areas of improvement.

    Finally, celebrate successes and recognize individual contributions. People need to feel appreciated for their efforts in order to stay motivated. A culture of trust and respect will also encourage open dialogue, feedback and collaboration, which is essential for innovative decision-making.

    Related: 4 Ways to Guide Your Employees Toward Empowered Decisions

    Build a framework for your success

    The key to successful decision-making is a framework that lets your team make powerful decisions while still being accountable for them. Empowering each individual on your team by giving them clear expectations and autonomy is essential in creating an environment of trust.

    Ultimately, by creating transparent decision-making frameworks, you can foster an environment of collaboration and innovation that will drive your business growth and success for years to come.

    By setting clear expectations, compartmentalizing responsibility, building a culture of trust and managing risk through clear boundaries, you’ll be able to ensure that each team member is making the right decisions, on the right subjects, at the right time, to help your business excel.

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    Sebastian Huelck

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  • How to Successfully Transition From Solopreneur to Team Leader | Entrepreneur

    How to Successfully Transition From Solopreneur to Team Leader | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Strap in, ambitious solopreneurs, because we’re about to elevate your game from one-man wonder to a synergistic powerhouse. You’ve hustled hard, pulled all-nighters and turned your nascent idea into a full-blown operation. Kudos! But here’s the real talk: You’ve hit that proverbial ceiling, and it’s time to break through.

    We’re transitioning you from solopreneurship to a dynamite team, and we’re doing it like pros. No fluff, no filler — just actionable, expert-level insights that you can implement right now. Ready to multiply your impact and skyrocket your enterprise? Let’s dive in.

    Related: 4 Key Indicators It’s Time for You to Hire Your First Employees and Stop Doing Everything Alone

    Step 1: Acknowledge the inflection point

    Let’s not sugarcoat it — there comes a moment in your solopreneurial journey when you’re straddling the fence between self-sufficiency and needing an extra pair of hands. You’ve got more business than you can handle, and sleep has become an estranged friend. This, my friend, is your inflection point, and it’s the universe screaming at you: “Hey, it’s time to scale!”

    So, how do you know you’ve reached this milestone? You’re drowning in tasks, your calendar looks like a game of Tetris, and let’s be real, you’re not Elon Musk — you can’t single-handedly launch rockets and run multiple companies. So, don’t. Instead, focus on strategizing your next move, which is assembling your dream team.

    Step 2: Strategic role identification

    Before you spam LinkedIn with job postings, pause. Take a deep dive into your operational workflow. Identify the bottlenecks only a specialized skill set can alleviate. Look, not every Tom, Dick or Harriet with a CV can drive your vision forward.

    Create a list of roles critical to your business. But don’t just create any roles. I’m talking about roles so strategic that filling them will multiply your efficiency, not just add to it. Think — a Tech Lead who can spearhead your product development or a Digital Marketing Wizard who knows SEO like the back of their hand.

    Step 3: Financial forecasting and budget allocation

    Unless you’ve discovered a tree that grows money, you need to allocate your finances meticulously. Bootstrapping is not going to cut it when you’re onboarding a team. Sit down with your financial statements, and let’s do some adulting.

    How much revenue are you generating? What are your projected earnings? Calculate the ROI for each new hire. Will they bring in more business? Enhance productivity to a point where you can accept more clients? If the math doesn’t add up, you’re not ready. If it does, proceed with purpose.

    Step 4: The hiring process

    Hold onto your hat because the hiring process is a rollercoaster ride. You’re essentially dating professionally, and you can’t afford to match with the wrong person. Utilize specialized job boards, network ferociously, and even consider headhunters if you’re looking for rare skills.

    During the interviews, go beyond the technicalities. Assess cultural fit, soft skills and their vision alignment with your enterprise. You’re not building a team of robots; you’re constructing a powerhouse of innovative minds.

    Step 5: Onboarding and culture development

    Congratulations, you’ve got your team! But hold those horses; we’re not popping champagne yet. An effective onboarding process is not a nicety; it’s a necessity. Spend quality time educating your team about your business processes, culture and expectations.

    Remember, culture is not built overnight but through consistent actions and shared values. Be the leader who doesn’t just tell people what to do but shows them how it’s done. Create an environment of open dialogue, continuous learning and mutual respect.

    Related: Transitioning From Solopreneur to a Team Leader

    Step 6: Performance metrics and KPIs

    In business, what gets measured gets managed. Implement Key Performance Indicators (KPIs) that align with your business objectives. You can’t gauge the effectiveness of your team without solid data. I’m talking hardcore analytics, feedback loops and quarterly reviews.

    Your team should not just know what their roles are; they should be crystal clear about how their performance will be evaluated. Remove subjectivity and replace it with measurable outcomes. Anything less is managerial malpractice.

    Step 7: Conflict resolution and team dynamics

    Human beings are wonderfully complex creatures. No matter how meticulous you’ve been in the hiring process, conflicts are as inevitable as taxes. But guess what? They’re not necessarily a bad thing. Conflicts can lead to constructive discussions, challenge stagnant perspectives and birth innovative solutions.

    The key is to not let conflicts fester. Address them head-on. Create a culture where employees feel comfortable voicing their concerns. Remember, as the leader, you set the tone for conflict resolution. Use structured frameworks to mediate disagreements, such as an interest-based relational (IBR) approach or principled negotiation. These are not mere buzzwords; they’re the bread and butter of effective team management.

    Step 8: Continuous learning and skill upgradation

    We live in a digital age where the landscape changes faster than you can say “disruptive innovation.” Continuous learning isn’t a nice-to-have; it’s a must-have. You and your team need to be in a state of perpetual skill enhancement. I’m talking webinars, online courses, certification programs — the whole nine yards.

    Set aside a budget for professional development. Encourage your team to identify skill gaps and find ways to bridge them. Is your digital marketer falling behind on the latest SEO trends? Time for a course. Is your tech lead scratching their head over a new coding language? A coding boot camp might be the answer. Make it known that growth isn’t just a company objective; it’s a personal mandate for each team member.

    Step 9: Scale, evaluate and iterate

    Your team is in place, and the ball is rolling. This is not the time to kick back and relax; it’s the time to scale, evaluate and iterate. Keep an eye on your performance metrics, and never let complacency creep in.

    Evaluate your team’s work, assess your own role as a leader, and make necessary pivots. Perhaps you need to refine your marketing strategy, or maybe your product development needs a more agile framework. Be prepared to make real-time adjustments. The marketplace waits for no one, and certainly not for an entrepreneur too stubborn to adapt.

    There you have it — an expert-level, no-nonsense guide on transitioning from a one-man-show to a high-impact team. In the cutthroat world of entrepreneurship, standing still is moving backward. Remember, building a team doesn’t dilute your vision but amplifies it. You’re not losing control; you’re gaining traction. Now, go build that dream team, and let’s rocket that business to the stratosphere!

    Related: 9 Tips Guaranteed to Build a Winning Team

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    Chris Kille

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  • How Leaders Can Foster a Sense of Belonging in the Workplace | Entrepreneur

    How Leaders Can Foster a Sense of Belonging in the Workplace | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    When employees feel a sense of belonging in the workplace, they’re free to be their authentic, true selves, which makes it easier to show up, engage with others, create solutions and perform well. People who don’t feel workplace belonging experience anxiety, (dis)stress and mistrust that ultimately hampers their performance and creativity. That’s why entrepreneurs and leaders should design organizational policies and practices to encourage it.

    Well-known, but nonetheless important, examples include knowing a team member’s name, welcoming them into the company through appropriate onboarding procedures and traditions, and regularly checking in to see how things are going through staff meetings, one-on-one huddles and feedback-based performance evaluations.

    In this article, I draw upon an impressive array of data from our recent studies with corporate, non-profit and legal consulting clients to put forth fresh ideas for boosting workplace belonging. Fresh ideas lead to specific solutions and useful examples from companies witnessing solid results.

    Related: Employees Want to Feel a Sense of Belonging at Work. Here’s How Leaders Can Make That Possible.

    Fresh ideas

    It’s no secret that workplace belonging is an essential component of employee engagement. When employees feel like they belong, it results in positive work-life balance, better relationships, low(er) stress levels, greater productivity, low staff turnover, higher job satisfaction ratings and better performance metrics.

    For example, in one study, high sense of belonging among employees was strongly linked with a 56% increase in job performance, 50% decrease in risk of leaving and 75% reduction in sick days. For a company of 10,000 people, this could mean annual savings of more than $52 million. Figure 1 presents a summary.

    The benefits of workplace belonging are indisputable. But how can entrepreneurs and leaders foster a sense of belonging within their organization? Belonging must be more than a buzzword. It refers to a feeling, a perception or an emotional connection that makes people feel accepted, respected, safe, secure, valued and understood at work, just as they are. One way to do this is by listening to and sharing team members’ stories about who they are, what they value, where they are from and what they love to do, both inside and outside of work. This is a great opportunity for humanizing the workplace — showing that the organization cares about its people and their well-being.

    Another way to promote workplace belonging is to provide meaningful opportunities for connection, collaboration and social interaction amongst your team members. These vary in form and fashion, but our work with dozens of companies shows several fresh approaches to book clubs, employee resource groups (ERGs) and other affinity groups. Business leaders can also encourage employees to interact and share their fresh ideas and perspectives through staff pulse polls, feedback channels or team meetings by providing special breakout rooms or skipping-level meetings.

    Specific solutions

    To build a culture of belonging, managers must strive to make all employees — whether in-person, remote or hybrid — feel like they belong by caring for their colleagues, advocating for each person’s needs, making or holding space for all voices to be heard and investing in their professional success. Additionally, leaders should be mindful of the impact of isolation in the workplace and take measures to prevent it, such as implementing formal staff mentoring programs or planning regular check-ins with individual staff members and teams. This will ensure that all employees have the resources they need to do their jobs well, thrive professionally and feel like they belong in their organization.

    Business owners and leaders should also foster a culture of trust by encouraging honest dialogue, promoting anti-racist and non-judgmental practices, praising vulnerability and being mindful of power dynamics, especially in difficult situations.

    A good place to start is fostering employee advisory groups, championing diversity, equity and inclusion (DEI) promising practices and ensuring that everyone has a safe, brave space to share their doubts, concerns, complaints and fears through electronic channels, climate surveys, feedback loops and one-on-one meetings with mentors, liaisons or managers.

    Remember, the evidence is clear. A strong sense of belonging can bolster an organization’s bottom line, with research showing that it leads to a 56% increase in performance, a 50% decrease in turnover risk and a 75% reduction in sick days. It can also lead to a 167% increase in employer net promoter score, two times more employee raises and 18 times more employee promotions — the latter being person-level gains associated with performance metrics in studies.

    Belonging is an essential building block of a successful workplace and an essential element of entrepreneurial success. While some companies overemphasize profits and gains — though dollars make sense in business (and cents make dollars) — belonging calls much-needed attention to the important role that emotions, feelings and perceptions play in business. How people feel can make or break a business; unlike widgets and contracts, feelings can’t be forced, fabricated, easily fixed or forgotten.

    Our work with leading companies reveals several useful examples — what I refer to as promising practices — from businesses seeing solid results after prioritizing such feelings.

    Related: 3 Simple Ways to Help Your Employees Feel They Belong

    Promising practices

    As a leader, you can take several actions to promote belonging in the workplace. For example, one Chicago-based tech firm invites staff to share their personal stories in team meetings, on social media and through the company’s podcast. This is an opportunity for everyone to get to know one another better, which contributes to a sense of community. It’s also a great way to discover commonalities and connections across departments, divisions and teams.

    In addition, if business leaders encourage employees to express their opinions at work, they will feel like their ideas are valued and respected. A workplace that prioritizes belonging is one where all voices can be heard, celebrated and respected, regardless of the messenger, the message and its contents (within reasonable limits).

    One Virginia-based non-profit takes several steps to create space for 360-feedback loops, including “Feedback Fridays,” where employees are rewarded (financially and otherwise) for identifying bottlenecks that threaten organizational excellence.

    Remember, asking employees to air their perspectives is one step. An important action for leadership, however, is to listen to what their people need — and then act on it. When you do, don’t forget to circle back and share the solution while tracking its impact on fixing the problem.

    It bears repeating: A sense of belonging is important for all employees, especially women and minorities who often feel isolated in male-dominated, predominantly white fields. By encouraging all employees to express their authentic selves, businesses can foster a more trusting and empowering culture that boosts employee performance, fuels innovation and hits the bottom line, all part of the connection equation.

    To encourage a sense of belonging, leaders should consider the solutions and promising practices described in this article. Demonstrate that employees’ unique contributions are valued, and make an effort to understand their backgrounds. Promote a culture of belonging by creating opportunities for workers to collaborate with their peers in a supportive environment. All of this will help to build relationships and trust, which are crucial in fostering a sense of belonging. Indeed, work relationships move at the speed of trust.

    Related: The 3 Pillars Your Company Needs to Cultivate a Culture of Belonging

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    Terrell Strayhorn, PhD

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  • Why ‘Quiet Fridays’ Are the First Step Towards a 4-Day Workweek | Entrepreneur

    Why ‘Quiet Fridays’ Are the First Step Towards a 4-Day Workweek | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    When I first read Tim Ferriss’ 4-Hour Workweek a decade ago, it planted a bug in my brain to always look for ways to balance productivity with sustainable life rhythms. I didn’t know if living like that was even possible, but I was intrigued. As a former pastor turned entrepreneur who values both healthy work culture and optimal performance, I was fascinated by the notion of shorter workweeks from the get-go. The statistics around 4-day workweeks were compelling.

    Related: The Case for a 4-Day Work Week

    But as the founder of a brand consultancy with limited cash reserves, I knew I couldn’t immediately offer everyone a 4-day workweek and expect cash flow to stay healthy in the short term. I quickly classified the 4-day workweek as something only big corporations could afford to do. With their exorbitant bottom lines, surely they could take the risk, “But not a sub-$1m revenue company like ours!” I’d mutter to myself, alone in my shed-office. Fortunately, I stayed haunted by the idea for long enough to press through my cynicism and find something intriguing to try.

    I want to share a concept we implemented at our brand consultancy a few years ago that continues to reap rewards for everyone involved — we call it “Quiet Fridays.”

    Imagine this: a bustling office (or burbling Slack channels) from Monday through Thursday, with teams collaborating, innovating and driving the company forward. You’re proud of the pace and productivity. They’re meeting with clients, pitching new ideas, selling future work… And then comes Friday — and all of a sudden — crickets. Slack is a ghost town. You check your calendar, and it’s wide open. Everything has slowed down by design. Fridays are set aside for uninterrupted deep work, reflection and rejuvenation. This is the essence of our Quiet Fridays.

    We simply decided to stop scheduling client-facing meetings on Fridays to create a margin for ourselves. What a novel idea!

    And the remarkable thing was — clients didn’t mind. They’re typically inspired by it. They respect the intentionality we have around creating (and protecting) margins. If they’ve trusted us to rework their brand strategies or articulate some new expression of their company, they want us to have uninterrupted time to dedicate to it. It’s for everyone’s benefit.

    Related: Why Combining Company Culture with Strategy is Necessary for Lasting Business Success

    What does “quiet” mean for you?

    You might be saying to yourself, “Cool. Glad that worked for you, but there’s no way I could implement this at my ______ company.” Which is precisely why I’m writing this article. This concept is implementable across the board. All you have to do is define what “quiet” means for you.

    With our brand consultancy, one of the most important things we do is meet with our clients. It’s essential to our success. Clients hire us to spend time with them. Apart from that, we’re out of business. But meeting with clients can be draining, especially if you’re giving them your best attention. It’s exhausting to sell ideas and inspire other leaders to dream of their brands in fresh ways. That is why I knew “quiet” meant no client-facing meetings. When I first shared the idea with my team on a Zoom call, I could see little pixelated tears of joy forming in the corners of their eyes.

    One of the companies I’ve invested in is a cannabis farm in Maine. We breed, cultivate, and package products to distribute around the state. Those employees don’t meet with clients or sit around all day at desks talking on Slack. So, what does “quiet” mean for them? How can we implement Quiet Fridays for them? Ask them!

    Maybe we plan Friday’s goals earlier in the week, and people can enjoy a self-guided day — productive yet paced a bit slower. Maybe Fridays become a time to focus on genetic hunting or rainy day projects that always seem to be pushed off to another day.

    Our employees at the brand consultancy will sometimes use the time to work on internal marketing ideas — either content or updating our website. (Guess when I’m writing this article? A Friday morning.) And if people find themselves with very little to do, they quietly take the rest of the day off. They’ve clearly earned it if they’ve tackled everything on their lists.

    Related: 100 UK Businesses Go All In On 4-Day Workweek

    If you’re in the startup world, there’s a good chance you have other stakeholders watching what you’re doing (or breathing down your neck), and if you proposed a 4-day workweek, your investors would lose their marbles. Quiet Fridays are a great way to invest in your internal culture without being too disruptive of others’ expectations of you. It’s a subtle enough tweak that hopefully doesn’t require anyone’s approval other than yours.

    So, if you find yourself in a leadership position or leading a team within a larger company, I dare you to exercise that bit of autonomy and consider Quiet Fridays for your team. If you’re already scheduled for the next month or so, pick a Friday next month and ask everyone to begin guarding that day. Put a recurring event on the calendar called Quiet Friday and invite your whole team to it. Try it. Test it. Tweak it. And see what Quiet Fridays might add to the efficacy and joy of those around you.

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    John Emery

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  • 10 Pros (and Cons) of Hiring International Employees in 2023 | Entrepreneur

    10 Pros (and Cons) of Hiring International Employees in 2023 | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Thanks to the abundance of connective technology, hiring and working with people in remote locations, including employees in other countries, is easier than ever. Hiring international employees can be advantageous for your business, helping you save money while simultaneously broadening your talent pool.

    But is this truly worthwhile in 2023? Let’s take a look.

    Related: The Rise of Self-Employed in the Global Workforce and What Business Owners Need to Know

    The benefits of hiring international employees

    Hiring international employees comes with an array of advantages, including:

    • A wider talent pool. One of the most appealing benefits of hiring people in other countries is getting access to a wider talent pool. There are nearly 400 million people in the United States, but that doesn’t mean much if you have several important job openings and no applicants eager to fill them. Broadening your search internationally could be exactly what you need to find more people and fill those vacancies.
    • Relatively easy traveling logistics. Thanks in part to the Visa Waiver Program (VWP) and ESTA, international travel to the U.S. is easier than ever. Instead of making complicated arrangements and relying on tedious paperwork, your employees may be able to make arrangements to visit the United States for short business trips by filling out electronic applications that only take a few minutes.
    • Remote collaboration potential. Only a few decades ago, working with people in other countries was practically impossible for most businesses. But in 2023, we have access to better collaboration tools than ever. Cloud collaboration platforms, powerful video chat apps and intuitive project management systems make it much easier for employees to engage with each other in real-time, regardless of their geographic location.
    • A road to labor savings. Here in the U.S., we’re used to people having a median salary of around $50,000. And if you want a maverick with tons of experience, you’ll pay a lot more than that. But labor simply isn’t this expensive elsewhere in the world. Hiring talent where the cost of living is lower means employers benefit from lower labor costs.
    • Cultural touchpoints for expansion. If you’re interested in expanding your business to new markets overseas, hiring employees in those countries could give you cultural touchpoints. These hires can help you better understand your target countries and develop strategies for efficient, successful expansion.
    • Diversity and problem-solving capabilities. There’s also an advantage to having a diverse staff of people working together. Studies have found that diverse teams are better at decision-making and problem-solving because they tend to focus more on facts.

    Related: The Benefits and Risks of Launching New Products in New Markets

    The downsides of hiring international employees

    There are some important downsides to acknowledge, however.

    • Registration and compliance. From a legal perspective, hiring and maintaining employees internationally can be a bit messy. You may be subject to laws and regulations imposed by foreign nations, which can increase compliance costs and cause legal headaches. At the very least, you should hire a lawyer to help you navigate these complexities, which can ebb away at the labor cost savings you’d otherwise enjoy.
    • Wage increases and employer demand. Hiring people in certain countries used to be absurdly inexpensive, but wages are beginning to increase on an international scale. This is great from an international economic perspective, as the quality of life is increasing for billions of people. However, because more employers are seeking international employees and employment demand is rising, employees are demanding higher wages and more benefits.
    • Communication barriers. English is the most popular language in the world, with 1.3 billion speakers in 2023. You shouldn’t have trouble finding employees who can speak English competently, but there may still be some communication barriers if these speakers are inexperienced or if they aren’t able to grasp the nuances of native speakers. Translation services and intermediaries may be able to help, but this is still a barrier you’ll need to account for.
    • Cultural differences. Finally, keep in mind that cultural differences can make an impact on your business. Employees in other countries may have different philosophies about work. They may prefer working in a totally different time zone. They may have different holidays. They may approach conflict resolution in totally different ways. It’s a good idea to immerse yourself in their culture so you can understand where they’re coming from if you want a healthy working relationship.

    Should your business hire international employees in 2023? In some ways, the prospect is more attractive than ever, with fewer communication and travel barriers and more options in terms of both available countries and talented workers. But the decision isn’t exactly straightforward. Make sure you fully understand the laws and regulations associated with hiring foreign employees in your destination country and weigh all the pros and cons before moving forward.

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    Anna Johansson

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  • 10 Rules for Coaching Your Team to Greatness | Entrepreneur

    10 Rules for Coaching Your Team to Greatness | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    When my team talks about their favorite times at work, they often bring up United Franchise Group’s World Expo, a conference for employees, executives and franchise owners. It’s three grueling days of workshops, speakers and a trade show; the team is up at 6:00 a.m. each day and usually works at events well past midnight. As their leader, I’m right there with them, and I expect myself to work as hard as they do.

    That’s what it takes to be the boss, whether you’re leading other people or managing a team of one (yourself). Whatever you ask of those under you, you have to be willing to do the same. You cannot just stand on the sidelines giving orders. You must get into the arena with the rest of the team.

    If that sounds more like being a coach than a boss, it is. A good boss should be more like a coach; it’s a much better mentality than the old-time dictatorial model, especially with the next generation coming up. It shows everyone that you are in it together. The coach is a guide who’s been where the team is now and by sharing their experience and knowledge, gains their respect and leads them to greatness.

    I think I accomplish this with a coaching style that is demanding but fair. I expect everyone to give 100%, and in return, I give 100%. But it’s not just a grind; I try to add fun to the work while keeping everyone focused on goals and company achievement. We want a fun, rewarding place that recognizes success often.

    Being your own boss is exactly the same, but in smaller businesses, holding yourself accountable can be hard. You still must do it every day — because if you don’t, who will?

    Here are 10 rules for coaching your team to greatness.

    Related: 6 Effective Ways To Coach and Support Your Team

    1. Lead by example in all you do

    I learned this from my father, Roy Titus, the best boss I ever had. He had such a high level of loyalty from employees that he earned over a long period of time managing them. He was a great leader of people, leading by example with a strong work ethic and in treating people with respect.

    2. Be positive in all circumstances

    It always starts with the leader, the boss or the coach showing a positive attitude and then moves to everyone else. Being a positive force for our company, employees and franchisees is what I do every day. Even when challenges arise, the message should always be that we can do it and will do it cheerfully.

    3. Be fair in all dealings so everyone will know you’ll be fair with them

    If you want to get respect, you have to give it first — and it starts with how you treat the people you’re leading. They must feel valued for what they contribute and rewarded for achievement.

    This also means calling people out when they are negative or lagging behind. Make sure your people know they’ll be treated with the same fairness in whatever they do.

    4. Be a great listener, and ask questions before giving any directions

    Make sure you’re getting all the information you need before starting a project or making a major decision. It’s okay to look like you don’t know everything, but blundering into a situation you haven’t examined carefully will surely give people that impression! Don’t forget the most important question: “Is there anything else I need to know?”

    Related: Coaching Over Managing: Motivate Your Team

    5. Communicate what you want and expect

    It would be nice if your team could read your mind and just do what you want without being told, but no team is that good. If you want your wishes to be carried out, people have to know what they are. Be sure people feel free to ask questions if they need more clarity.

    6. Be honest in your life

    It’s one of those values you can’t expect to see in your team if you don’t practice it yourself, and it goes beyond your leadership in the company. If you are not being honest with your family and your community, your ethics at work will not count.

    7. Become a lifelong learner

    Education must never stop, whether it’s keeping up with trends in your industry or learning a new language. You don’t have to earn multiple academic degrees; reading books, attending lectures or just showing curiosity in daily life will exercise your intellect.

    8. Always look for a better way forward

    What works today may not work tomorrow, and “that’s the way we’ve always done it” doesn’t work on any day. Look for ways to improve your products and processes and be open to new ideas — from anyone, anywhere.

    9. Embrace change, especially technology

    The pace of change in technology can be breathtaking, and resisting it is not only futile but can also be harmful. Stay open to new technology and informed about what’s coming. Your attitude here can be a big factor in how your millennial employees see you.

    Related: Master These 6 Coaching Skills to Lead Your Team Where They’ve Never Dared Go

    10. Take one for the team

    Lead with the attitude that nothing is ever too small (or big) for you to do, and make sure your team knows it. From helping to pack up your booth after a trade show to making a major presentation at an industry event, show them they can do it because you’ve done it too.

    Creating a team culture is something you must work on every day, every week and all year long. Make sure your entire team knows you came here to win, inspire them to score and reward them for every point they make.

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    Ray Titus

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  • Here’s How to Recruit and Retain Talent From All Generations | Entrepreneur

    Here’s How to Recruit and Retain Talent From All Generations | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    With boomers staying in the workforce longer and Gen Zers increasingly foregoing traditional career paths and heading straight to work, today’s offices, job sites and conference rooms are more generationally diverse than ever before. The range of experiences and points of view offered by today’s labor pool is helping companies be more productive and successful than in years past, with collaboration between workers of varying ages leading to increased innovation and resilience.

    However, while nearly all of today’s workers show a preference for companies with clear values, their preferences and priorities on benefits, compensation and other offerings vary.

    Related: 5 Ways to Achieve Better Recruitment

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    Alison Stevens

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  • 7 Tips to Maximize Mentor Relationships in Business | Entrepreneur

    7 Tips to Maximize Mentor Relationships in Business | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    A mentor is a valuable teacher for a company’s emerging talent, but in four decades of coaching sharp business-minded younger people, I’ve often been surprised at how much they have taught me. You really have to know your stuff when you teach someone. Mentoring has kept my skills sharp, and working so intensively with young team members has helped me keep up with new developments in my industry.

    A solid mentoring program can be the backbone of any company if it is done right. It should be a give-and-take relationship that’s about knowledge, not status, with honest feedback that goes both ways. And as I’ve found, it has rewards for both mentor and protégé.

    The rewards don’t always come from teaching job or career skills. My most memorable experience as a mentor began when I learned an employee was struggling with a drug and alcohol addiction. I worked with him and his wife to encourage admitting himself into a rehabilitation center for one year. It helped him get back on the right track, and he returned to work better than ever.

    I’ve also been mentored by some incredibly talented people. Three in particular come to mind: my father, franchising legend Roy Titus; his long-term employee, Gary Rockwell; and my father-in-law, J.J. Prendamano, who was General Manager at United Franchise Group (UFG) for many years. They all taught me the value of hard work and were unique in their ability to get things done and keep moving forward in good times and bad; I’ve often drawn on their examples.

    J.J. left his mark on UFG in many ways, including starting our mentor program over 25 years ago which continues to this day. Here are some lessons we’ve learned in that time.

    Related: 4 Benefits of Finding a Mentor

    1. Don’t let status define the mentorship

    The mentor is usually more experienced than the protégé, but being higher up in the organization doesn’t automatically make someone an expert in everything. As General Manager, J.J. reported to me, but I welcomed him sharing his extensive knowledge. Everyone can be an expert in something, and protocol should never stop you from sharing it with another.

    2. Approach a potential mentor tactfully, respectfully and clearly

    Start by expressing your admiration for their work or achievements and sharing how their experience aligns with your aspirations. Then, communicate what you hope to gain from the mentorship, and assure them you can commit the necessary time and energy. Highlight how you can contribute to the objectives, even if it’s just by bringing a fresh perspective.

    3. Look for promise and possibility in a protégé

    Approach them and tell them your opinion of the opportunities you see. Share insights or experiences that could benefit them and gauge their interest in mentorship. Be mindful of their autonomy, and ensure the mentorship would be welcomed and beneficial from their perspective. People either have thin skin or thick skin, so when sharing constructive criticism, choose your words and tone wisely.

    4. Set expectations and rules right from the start

    What is each person looking for in this relationship? What career advancement is the protégé looking for, and can they expect to achieve it? Work out each person’s responsibilities to each other and the relationship, and establish clear rules. Don’t assume anything, especially regarding off-limit subjects or behaviors.

    Related: 3 Pivotal Qualities to Look For in a Great Mentor

    5. Have an agenda, but let the meeting go where it needs to go

    At UFG, we believe in formal meetings with an agenda and always in a conference room or out for lunch, including when mentors and protégés get together. Know the purpose of your session, and you’ll get more done. Don’t be afraid to deviate; good ideas can pop up at the most unexpected times. Just be sure the unplanned business is relevant and doesn’t derail the planned business.

    6. Ask a lot of questions

    This is important for both mentor and protégé. The protégé should be filled with questions about the subjects you explore and should never be afraid to ask them. The mentor should ask questions that challenge the protégé’s assumptions and help them approach problems creatively. “Are you sure about that? How do you know? What if the situation changes?”

    7. Be willing to share your mistakes

    Mentors must be willing to share experiences, even if it makes them look bad (“Learn from my mistakes”), so humility is essential — so is trust. To ensure an open dialogue, agree that “What happens in our mentor meetings stays in our mentor meetings.”

    Mentoring really can be the core or backbone of any company if it is done right. Having the more experienced employees pass on great nuggets they’ve learned over the years to the newbies (protégé) is more valuable than anything else you could do.

    Related: 6 Reasons Why Business Leaders Should Implement Official Mentor Programs

    Not all mentorships work out, and that’s okay. If the mentorship isn’t fulfilling its intended purpose, it’s best to have an open and honest conversation about it. Thank your mentor for their time and guidance, but express that you feel the relationship might not best fit your current needs. This approach should also apply if you’re a mentor who feels the relationship doesn’t benefit your mentee. Maintaining professionalism and respect throughout this process is important, as you never know when your paths may cross again.

    Mentoring has enabled me to exercise one of my greatest passions, helping people become successful. I hope I’ll be remembered as a positive force for good in helping others succeed by sharing my experiences and knowledge. Thanks to the rising stars I’ve worked with throughout my career, mentoring has also left its mark on me.

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    Ray Titus

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  • Why Every Business Leader Should Write a Book | Entrepreneur

    Why Every Business Leader Should Write a Book | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    From memoirs like Phil Knight’s Shoe Dog to leadership guides like Sheryl Sandberg’s Lean In, books have long been a powerful medium for executives to share their stories and wisdom. But in today’s noisy digital age, does authorship still matter for modern business leaders?

    The answer is a resounding yes. Here’s why every leader should make writing and publishing a book a priority.

    Related: 7 Books Every CEO Should Read

    Establish your thought leadership

    Publishing a business book has become a rite of passage for today’s foremost executives across every industry. It’s one of the most effective ways to demonstrate intellectual authority and cement your status as a thought leader.

    Writing a book lets you articulate your unique perspectives, business philosophies and life lessons. A book is a tangible artifact of your ideas that delivers lasting value to readers long after publication. Whether it’s leading a startup or a Fortune 500 firm, authoring a book provides an unparalleled way to define your leadership brand.

    Share your story

    Books allow leaders to share their origin stories and behind-the-scenes glimpses into pivotal moments. Vulnerable and personal stories connect with readers on a human level. Mixing anecdotes with practical lessons also makes teaching moments more resonant. A book provides the space to tell your journey – from early career struggles to the risks that fueled your success. Every leader has impactful life experiences worth capturing in print, which a book makes possible.

    Related: Harness the Power of Storytelling to Transform Your Business for the Better

    Spread your vision

    Business books give leaders a unique format to cast a vision and rally people behind it. Certain ideas require more nuance than a tweet, blog post or speech can provide. A book allows you to comprehensively articulate your philosophy and prescriptions around leadership, culture, innovation or any topic. Whether predicting future trends or detailing growth strategies, a book gives leaders the bandwidth to inspire action around their ideas. Put simply, books make messages stick.

    Attract top talent

    Your book can be a powerful recruitment tool to engage and hire world-class talent. It provides insight into your leadership style and company values. For candidates considering roles at your firm, reading your book is like getting a crash course straight from the CEO.

    They can discern whether your culture and philosophy resonate before stepping into the office. A book signals that you are invested in developing people. Top performers will find the care and forethought behind your book attractive.

    Related: How to Attract and Retain Top Talent

    Build your brand

    Authoring a book is a brand-building exercise that boosts your professional visibility and name recognition. A book gives you a product to promote across all your marketing channels. The content also fuels speaking engagements, podcast interviews and social media. Every touchpoint where someone engages your book spreads brand awareness. Over time, your book can make you synonymous with key ideas. Whether trying to attract investors, partners or media, a book strengthens your brand considerably.

    Leave a legacy

    Once a business leader departs, their tangible impact can fade quickly. A book, however, creates a lasting legacy that continues influencing people for generations. It serves as a formal record of your fundamental principles and achievements.

    Whether instructing others or reminiscing, your book remains a reference. Great entrepreneurs like Rockefeller and Disney still impact people through their biographies today. A book provides future leaders with enduring life lessons.

    Related: How to Leave Your Legacy, Help Others and Raise Your Authority

    The benefits for your business

    Beyond individual gains, a book also directly benefits your business in several ways:

    1. Credibility and PR. A book is a powerful credibility booster that generates buzz and media coverage for your company. Journalists rely on readers to inform their reporting. A book gives you a pre-researched resource to share with reporters. It’s also great fodder for landing speaking gigs and PR opportunities. Any publicity the book drives ultimately shines a positive light on your business.
    2. Lead generation. Your book can fuel a robust lead generation strategy. Using sections of the book or lessons within it as gated content offers in exchange for contact info is proven to attract qualified prospects. Books make ideal gifts to existing clients and high-value targets. They establish you as an authority worth paying attention to. Promoting your book is also a pillar for capturing speaking leads or advisory roles.
    3. Recruiting perk. A book can be a nice added perk to entice candidates during recruiting. Providing copies to finalists or new hires is a meaningful gesture. Your book enables them to hit the ground running by quickly getting up to speed on your leadership style and business principles. C-suite candidates, particularly, see your book as a strong indicator of your dedication to mentorship and developing future leaders.
    4. Culture ambassador. For organizations with thousands of employees across disparate locations, a book allows you to reinforce vision and values consistently. Your book encapsulates the culture you want to be embodied at scale. When distributed widely internally, it is an invaluable reference that keeps everyone rowing in one direction. New hires receive a clear artifact of the company’s ideals and history from day one.

    The book process

    Writing a book may seem daunting, but modern publishing options have made the process more accessible than ever:

    • Work with an experienced ghostwriter – They handle the writing based on your vision and interviews.
    • Use pre-orders to fund production – Cover upfront costs by pre-selling copies.
    • Start with a goal of 250 pages
    • Schedule 4 months to complete the manuscript
    • Hire a professional designer – Have a budget of around $1,000 for an eye-catching cover.
    • Self-publish and retain rights – Platforms like Amazon make this simple.
    • Launch with PR and events – Land media hits and plan release parties.

    The benefits demonstrate why authorship should be on every leader’s radar. But ultimately, a book allows you to impact people seeking wisdom on thriving in business and life. And there is no greater legacy.

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    Vikrant Shaurya

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  • 9 Traits to Watch for When Hiring in 2023 | Entrepreneur

    9 Traits to Watch for When Hiring in 2023 | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Every business owes its success not just to its leaders but also to the employees who carry out the day-to-day operations. But how do you find the right employees for your business?

    You can develop a more effective hiring strategy by prioritizing certain traits. Focus on building relationships with the best candidates who show the following qualities.

    1. Personable

    Even in an age of email and chatbots, strong interpersonal skills matter for client-facing roles. And all employees, even remote workers, need to get along with their team members.

    Look for applicants who demonstrate strong people skills: smiling, shaking your hand firmly, maintaining eye contact and mirroring body language are just a few. This trait isn’t about hiring an extrovert over an introvert; instead, it’s about finding a candidate capable of interacting in a likable, relatable manner.

    Related: 10 Strategies for Hiring and Retaining New Employees

    2. Goal-Oriented

    Asking job applicants about their five-year plans may sound cliché, but it’s an easy way to gauge their level of personal ambition. An applicant with a clear plan for the future will tend to be goal-oriented, which extends to how they carry out their day-to-day duties.

    You might also understand a candidate’s aspirations by looking at the awards and achievements listed on their résumé. Previous accomplishments point to an ambitious, goal-driven attitude that will likely carry into the future.

    You can also nurture this trait by providing opportunities for professional development and advancement, which maximizes the talents of your new hire.

    3. Problem-solving

    Business is all about overcoming challenges. The most valuable employees can think through these challenges and develop workable, efficient solutions.

    You know that problem-solving abilities are essential for those in technical fields — but you should also cultivate these skills in everyone who works for your company.

    How do you find out whether a candidate is a problem-solver? Asking questions about when the candidate had to think outside the box to solve a workplace problem is a good start. Sometimes, the candidate’s references can point out clear examples of when the candidate addressed challenging problems head-on.

    Related: What to Consider When Hiring Employees

    4. Technically proficient

    If you’re hiring for a specialized role, you’ll want to ensure that you hire candidates who have the experience and expertise you need.

    For instance, bookkeepers and accounts receivable specialists should be familiar with basic accounting software. You might also prefer candidates who know the same software platforms that your company depends on.

    For hybrid or remote positions, your candidate must have experience using video conferencing or project management applications to better coordinate with you and other team members.

    5. Confident

    Fortune favors the bold — especially in the world of business. You want to assemble a team of decisive thinkers. Employees who delay decisions because they second-guess themselves or overanalyze the situation, will do more to prevent innovation than promote it.

    Instead, seek out job applicants who can clearly articulate their strengths and back them up with real-world examples from their previous positions. While interview jitters are understandable, an applicant who avoids eye contact or struggles to articulate might lack the confidence you’re looking for in your organization.

    Related: Workplace Issues Often Trickle Down From the Top. Have You Tried These 3 Ways to Fix Your Biggest Challenges?

    6. Teachable

    Technical proficiency is important, but every industry is evolving rapidly. Few traits are as valuable as the willingness to learn. While the ideal candidate should be confident about their existing skill set, an ability to adapt to new technologies or business models is often far more valuable.

    Ask candidates about new skills they’ve picked up or acquired from previous employers. Better yet, ask your applicants what skills they want to develop while working for your company. Their answers will reveal a lot about their ability to learn new skills as well as their eagerness to apply these skills in a new setting.

    7. Trustworthy

    Personal integrity is about more than just following the rules. An employee who demonstrates consistent honesty and integrity will contribute to a transparent company culture. You also need employees you can depend on during every business cycle phase.

    The best way to assess the trustworthiness of a job applicant is by contacting their references — particularly previous employers. Ideally, you want to learn that your applicant has a strong attendance record and that their previous employers could rely on their participation and support.

    Related: The Best Employees Have These ’31 Flavors’

    8. Collaborative

    Business is a team sport, so you need to hire candidates who play well with others. Even if the position requires much solo work, you’ll still want to know that your employees can function well as a team when called upon.

    This trait often surfaces during the interview process. When you ask an applicant to list past accomplishments, listen for clues indicating that they collaborated with other team members.

    If you can’t tell from this list alone, ask probing questions about how the candidate has worked with coworkers. You can even ask about how they’ve handled past conflicts to learn how well they’ve navigated office relationships.

    Related: Quiet Quitting Preceded Another Insidious Workplace Issue That’s Unfolding Right Now, Survey Reveals

    9. Loyal

    Employee turnover is a major threat to any company. The time and money you spend replacing an employee can be put to better use in growing your core business. The best employees commit to your company for multiple years, allowing you to build a lasting relationship and maximize their skills.

    Be wary of workers whose resumes indicate a lot of job-hopping. That’s especially true if their past work experience has been in fields similar to yours. Don’t dismiss these candidates entirely — sometimes, finding a company culture that fits takes a while. But make sure to investigate the reasons for so much past instability.

    Identifying candidates with the most sought-after traits will improve your chances of assembling an effective team. It will also make screening your job applicants easier, streamlining the hiring process.

    For critical positions, executive search firms can assist you with screening and hiring top-quality candidates. But to ensure that you staff your business with the right people at every level, look for these key traits of successful employees.

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    Shawn Cole

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  • How Trusting Your Employees Leads to Long-Term Business Success | Entrepreneur

    How Trusting Your Employees Leads to Long-Term Business Success | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    There are certainly a lot of talented people out there! Trusting them to help guide your company in the right direction is only the first step. It is also vital to trust yourself that you made the right decision in hiring said talented person.

    In the fast-paced and ever-evolving landscape of business, entrepreneurs are the driving force behind innovation, economic growth and job creation. Their vision, determination and risk-taking abilities are often the catalysts that lead to the creation of successful enterprises. However, as businesses expand and challenges mount, entrepreneurs must navigate the delicate balance between maintaining control and delegating responsibility.

    One crucial aspect that can significantly impact the trajectory of a company is the level of trust entrepreneurs place in their employees to run the business. By entrusting high-ranking employees and subsequent staff with substantial responsibilities, entrepreneurs can unlock a myriad of benefits that propel their companies toward sustainable success.

    Related: The Biggest Obstacle Facing Leaders Is Distrust. Here’s How to Build Confidence in Your Team.

    Fostering a culture of innovation

    Trusting employees to run a company cultivates an environment where innovation flourishes. When employees are empowered to make decisions and take ownership of their work, they are more likely to explore new ideas and strategies. This empowerment sends a clear message that their insights and contributions are valued, thereby igniting their enthusiasm to contribute creatively.

    Google’s famous “20% time,” where employees are encouraged to spend a fifth of their work hours on personal projects, is a prime example of how trust can lead to groundbreaking innovations. This policy has resulted in products like Gmail and Google Maps, demonstrating that when employees are given autonomy, they can become catalysts for revolutionary ideas.

    Enhancing employee engagement and satisfaction

    Fostering a trusting environment sends a strong signal of respect and confidence in their abilities. This affirmation fosters a sense of belonging and dedication among employees, leading to higher levels of engagement and job satisfaction. When employees feel trusted, they are more likely to take pride in their work and invest extra effort into their tasks. This, in turn, contributes to higher productivity and improved performance across the organization.

    The iconic case of Richard Branson’s Virgin Group exemplifies this principle. Branson’s hands-off management style and trust in his employees have created a workforce that is not only fiercely loyal but also highly motivated to contribute their best to the company’s success.

    Empowering leadership development

    It is a powerful mechanism for nurturing leadership skills within the organization when entrepreneurs trust their employees to see the job through. When employees are given the autonomy to make decisions and solve problems, they have the opportunity to develop crucial leadership qualities such as decision-making, strategic thinking and adaptability. These skills are honed through practical experience rather than theoretical training, resulting in a cadre of capable leaders who can guide the company through times of change and uncertainty.

    Jack Welch, the former CEO of General Electric, famously championed the idea of pushing decision-making down to the lowest levels of the organization, which not only improved the efficiency of operations but also created a pipeline of capable leaders.

    Driving organizational agility

    In today’s dynamic business landscape, adaptability is paramount for survival and success. Entrepreneurs who entrust their employees to run the company are better positioned to respond swiftly to changing market conditions and emerging opportunities. When employees have the authority to make decisions without unnecessary bureaucratic hurdles, the company becomes more agile and capable of seizing competitive advantages.

    This was evident in the case of Zappos, the online shoe and clothing retailer, where CEO Tony Hsieh built a culture of trust and autonomy. This culture enabled Zappos to quickly pivot its business model when needed, contributing to its resilience and eventual success.

    Nurturing continuous learning

    Entrepreneurs who trust their employees to run the company recognize that learning is a lifelong journey. When employees are given responsibilities that challenge them and require them to make decisions, they engage in continuous learning and growth. Each decision, whether successful or not, provides valuable insights that contribute to personal and professional development. This culture of learning not only benefits employees but also enriches the organization as a whole.

    Companies like 3M, known for their innovation and research-driven culture, have thrived by trusting employees to explore new concepts and experiment with ideas, fostering a culture of continuous learning and improvement.

    Related: 5 Ways to Integrate Employee Autonomy Into Your Culture

    Mitigating entrepreneurial burnout

    The life of an entrepreneur is often characterized by long hours, intense pressure and the weight of countless decisions. Entrusting employees to share the burden of running the company can alleviate the risk of entrepreneurial burnout. When entrepreneurs trust their team members to handle various aspects of the business, they can focus their energy on high-level strategic thinking, innovation and building key relationships. This not only improves the entrepreneur’s well-being but also allows them to play to their strengths, driving the company’s growth more effectively.

    Additionally, delegating tasks successfully is a crucial skill for entrepreneurs to master as their businesses grow and evolve. Effective delegation not only allows entrepreneurs to focus on strategic priorities but also empowers their team members and fosters a culture of collaboration. Below is a collection of ways entrepreneurs can successfully achieve delegation:

    1. Clearly define responsibilities: Start by clearly defining the tasks or projects you want to delegate. Outline the goals, expectations and desired outcomes to ensure everyone is on the same page.

    2. Choose the right person: Match the task with the skills, strengths and interests of the team member. Consider their expertise and passion to ensure a higher chance of success.

    3. Provide context: Communicate the context behind the task. Explain how it fits into the bigger picture, the reasons for its importance and how it aligns with the company’s goals.

    4. Set SMART goals: Establish Specific, Measurable, Achievable, Relevant and Time-bound (S.M.A.R.T.) goals for the delegated task. This provides a clear framework for both you and the team member.

    5. Empower with authority: Delegate the necessary authority and decision-making power to the team member. This empowers them to make choices and take ownership of the task.

    6. Offer support and resources: Ensure that the team member has the resources, tools and support they need to accomplish the task. This might include information, training or access to experts.

    7. Provide clear instructions: Clearly communicate the steps, processes and guidelines required to complete the task. Avoid assumptions, and be available to answer any questions.

    8. Encourage autonomy: Allow the team member to execute the task in their own way, while still adhering to the agreed-upon goals and guidelines. This encourages creativity and innovation.

    9. Establish check-in points: Set up regular check-in points to monitor progress, address any concerns and provide feedback. This helps prevent misunderstandings and allows for course corrections if needed.

    10. Recognize and appreciate: Acknowledge and appreciate the efforts of the team member. Whether the outcome is a success or a learning experience, provide constructive feedback and recognition for their commitment.

    11. Learn from mistakes: If things don’t go as planned, view it as a learning opportunity for both you and the team member. Analyze what went wrong, identify lessons, and apply them in the future.

    12. Develop growth opportunities: Delegation can be a platform for team members’ growth. Assign tasks that challenge them and help them acquire new skills, advancing their professional development.

    13. Communicate openly: Maintain open lines of communication throughout the delegation process. Encourage the team member to share updates, concerns or questions without hesitation.

    14. Balance workload: Avoid overloading a single team member with too many tasks. Distribute responsibilities evenly among the team to prevent burnout and ensure effectiveness.

    15. Recognize different approaches: Understand that team members might have different approaches to completing tasks. Embrace diversity in problem-solving, and encourage multiple perspectives.

    16. Lead by example: Demonstrate your own willingness to delegate by entrusting important tasks to others. When your team sees you practicing what you preach, they’ll be more likely to follow suit.

    17. Focus on outcomes: Shift the focus from micromanaging the process to monitoring the outcomes. As long as the desired results are achieved, allow flexibility in how the task is completed.

    18. Address roadblocks: If the team member encounters obstacles, be prepared to step in and provide guidance or assistance. Address roadblocks promptly to keep the task on track.

    19. Reflect and adjust: After the task is completed, reflect on the delegation process. Identify what worked well and areas that could be improved for future tasks.

    20. Celebrate success: Celebrate the successful completion of delegated tasks. Publicly acknowledge the team member’s efforts and the positive impact on the company.

    Related: Learning to Let Go of Control and Delegate Can Be Hard. Here Are 3 Components to Make It Easier.

    Successful delegation is a vital skill that entrepreneurs must master as their businesses grow. By clearly defining responsibilities, choosing the right team members, providing context and support, and fostering autonomy, entrepreneurs can empower their teams, streamline operations and free up valuable time for strategic pursuits. Effective delegation not only benefits the entrepreneur but also contributes to a more motivated and engaged team, ultimately leading to business success.

    The benefits of trusting employees to run your companies are far-reaching and profound. From fostering innovation and enhancing engagement to nurturing leadership development and driving organizational agility, it can transform a business from a one-person show into a thriving and sustainable enterprise.

    Entrepreneurs who recognize the power of trust as a catalyst for growth position their companies on a trajectory of success, leveraging the collective abilities and potential of their entire team. As the business landscape continues to evolve, the role of trust in enabling entrepreneurial success remains steadfast, guiding visionary leaders toward a brighter future.

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    Michael Stagno

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  • 4 Companies Followed This Secret Formula. Now They’re Valued at $50 Million or More. | Entrepreneur

    4 Companies Followed This Secret Formula. Now They’re Valued at $50 Million or More. | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    My 20 years in the Entrepreneurs’ Organization have provided me with a front-row seat to significant business creation and operational strategy. Of the hundreds of entrepreneurs I know, four Portland, Oregon-based leaders hit home runs and exited at company valuations of $50 million or more: the founders of Ruby Receptionists, Survey Monkey, Jive Software and DW Fritz Automation.

    Because I knew those companies very well, I wondered whether they all took similar actions to create that level of success. What did they have in common? Is there a formula other founders could follow to hit similar financial home runs?

    The answer is a resounding “yes.” The four founders who sold their companies for more than $50 million each did these four things:

    1. Created significant value for customers in a distinct way within their niche.
    2. Developed super-clear branding around their unique product.
    3. Created extremely robust company cultures.
    4. Timed their exits precisely to maximize company value.

    Each company created significant “enterprise value” — value inherent in the way it did business and its future earning potential. Aside from hard assets like cash or real estate, millions of dollars of value existed in their business models and operational expertise. As a result, serious buyers recognized that fact and paid generously for it. That is a rare distinction among small businesses.

    So how do you create a business with such obvious enterprise value that big buyers will pay millions for it?

    Replicate the following four “million-dollar ideas.” If you are able to implement even one successfully, by itself, it will create over $1 million in sales value for your company.

    Related: Are You Sitting on Top of a Million-Dollar Idea?

    1. Deliver a ton of value customers can’t readily get elsewhere

    I saw billionaire, James Williamson, interviewed on his private jet on YouTube. When asked how he became that rich, he didn’t hesitate: “Find a niche. Crush it. Deliver more value than anyone else.”

    All four companies identified a unique product or service that customers both needed and valued. Or, they delivered a more standard product with a tweak or in a way not readily available elsewhere.

    Here’s the key: Whatever your differentiators, your offering must be unique in three ways or more. Not just one or two — at least three.

    If your primary product is not totally distinct and unattainable elsewhere — like a restaurant or electrical contractor — you can develop your three uniques. Maybe it’s a better product, lower price, different delivery method, more intuitive interface, unusual spin, friendlier service or a more personalized, memorable brand. It must be essentially better than everything else and also distinct in (at least) three ways.

    Each of the four company product offerings was truly differentiated, and the company knew in what way — and pushed harder for further differentiation all day, every day.

    2. Develop crystal clear branding around your specific differentiation

    These companies knew what they were offering. They saw customers piling up and recognized why. Their marketing was clear about what they offered that others did not.

    Maybe more importantly, they knew what they were not — and each was most definitely not everything to everyone. Only certain customers were right for them, so they focused on those and forgot the rest, even if the rest was a considerable number. That is to say, they served a specific market segment and did it better than anyone else but left the rest of the market to others.

    Related: Beyond Logos and Colors — How to Create a Compelling Brand Identity

    3. Create a super strong culture focused on customer success

    These companies created cultures you could feel when you walked into their offices, like a personality unto itself. You knew it was something special and different. The people were happy, motivated and focused on driving the company forward.

    Each company’s core values were extremely focused. In all cases, half of the values concerned the customer and what the company was doing to benefit that customer. Things like “practice wowism” or “find a better way,” not just generic values like “trust.”

    Each team member was hired because they matched those values. All were clear on what the company was, where it was going and how they could help it get there. They personified the strategy of rowing in the same direction. In a fundamental sense, they were a “cult” focused on creating unique value for customers and success for each other and the company. Their energy level approached frenetic.

    4. Time your exit precisely to maximize sale value

    My observation on business exits: Timing makes all the difference. A company that can barely sell on contract for $1 million at one point in the cycle could garner $10 million all cash at another. At times, specific business types are hot and highly sought after; at other times, they’re not. There can also be a long time between peaks in the cycle. Because of that, timing the cycle — and, therefore, demand — is probably more important than your personal timing and plan. The two seldom line up perfectly. These four owners struck while the iron was hot.

    In all four cases, the companies sold to an entity that wanted to take the business to a higher level. One interesting note: Because of that, both historic actual profitability and cash flow were basically irrelevant. What the buyer thought they could do with the company in the future mattered most. They sold on what is known as “pro forma” value.

    Angel investors, private equity or venture capital groups bought three of the four companies. In all cases, when one group showed interest in buying them, the company solicited other groups (often through a broker). That generally increased the first buyer’s interest and ultimately enabled the entrepreneur to exit at a 30% to 100% higher price than if they had worked solely with the first buyer. The buyers then took the companies to new heights, either by going public or selling to a larger strategic buyer. One of the four companies sold directly to a larger strategic buyer.

    Even in their exits, the four shared significant commonalities.

    Related: When Should Business Owners Start Developing an Exit Plan? Here’s What You Need to Know.

    Devise the perfect setup to catch lightning in a bottle

    When I connected the dots between these four companies, it almost felt like being struck by lightning. I could not believe how common their trajectory was and, more importantly, how they got there. These four caught lightning in a bottle — and while some luck is always necessary, you can’t deny that their playbooks were quite similar and well-executed.

    If your company can implement any (or all) of these ideas to their fullest potential, you will create millions of dollars in enterprise value.

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    Barry Raber

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  • How Women Can Beat the Odds in the Tech Industry | Entrepreneur

    How Women Can Beat the Odds in the Tech Industry | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Women are underrepresented in the tech industry, holding less than a third of computer and mathematical occupations. It’s only getting worse with the rise of automation and artificial intelligence, as a new McKinsey report found women are 1.5 times more likely to be impacted by generative AI in their work. As a woman working with clients in tech, it can often feel isolating.

    However, most days, I view it as an advantage because women have a different natural skill set than men. Our empathy helps in listening to clients and understanding the design process. We are less transactional and more inclined toward human connection, which is a great trait to help build a strong team. We also have different perspectives of the world, and various perspectives are essential for long-term success.

    Related: 4 Strategies to Empower Women in the Workplace

    This gender gap in technology is long-standing and caused by a variety of societal issues, ranging from stereotypes, bias and hostile work cultures to lack of early exposure and STEM educational pathways.

    Companies like Amazon developed AI hiring bots to screen applicants, and, despite being proven to favor male applicants, they are still in use. Not only that, but women were also disproportionately impacted by recent big tech layoffs. Axios and Layoffs.fyi found that 45% of 3,404 workers confirmed laid off from tech employers between October 2022 and June 2023 were women, despite companies like Meta having 63% male workers in their workforce. These layoffs also focused largely on departments like Human Resources, which is nearly 73% female.

    Web3 does get better. Some organizations like Boy’s Club, SheFi and Surge do an amazing job combatting this by onboarding, retaining and curating female-oriented events to onboard more women into the ecosystem. This sector still inherits the same Web2 bias, though.

    Boss Babes surveyed Gen Z about Web3 and found young women were 36% more likely to lack any formal education about the sector. Boston Consulting Group partnered with People of Crypto Lab to find only 13% of Web3 startups include a female founder, and only 3% of those were all-female founding teams.

    All-male founding teams in Web3 raised an average of nearly $30 million each, compared to only $8 million for the all-female teams.

    Related: Gen Z Is Seriously Misunderstood — Here are 3 Secrets Young CEOs Employ to Disrupt Industries

    This gender gap exists in venture capital firms (where only 15% of VCs are women, and only 3% of funds go to all-female teams) and extends to tech sales teams, where women make up only 25% of salespeople and 12% of sales leadership. In school, 80% of AI professors are men, and after graduation, only 10 to 15% of AI research staff at companies like Facebook and Google are women.

    Even just by existing as a woman, tech can threaten me, regardless of whether I work. Research shows that 96% of deepfakes online in 2019 were women, and generative AI is known to accentuate biases while disproportionately affecting women.

    There’s no reason for any of these problems to exist, either. A McKinsey report on diversity found companies with at least 30% female executives are up to 48% more likely to outperform their least gender-diverse counterparts. In fact, both gender and racial diversity from the entry-level to the C-suite can increase a company’s bottom line.

    Building this foundation as an entrepreneur is especially important as you scale beyond your garage into a multinational company. There are ways to succeed as a female entrepreneur in the tech space.

    Getting ahead as a female entrepreneur

    I can’t understate the importance of continuous learning. It’s easy as we get older to remain stuck in our ways, but the more knowledge you have, the more confident you’ll be in every aspect of your life. That’s why it’s important to learn something new every day, whether directly related to the business or not.

    Sometimes, we can learn something in a completely unrelated field that can be applied to our own, so always stay open to new experiences.

    Related: 4 Research-Backed Reasons Why Women Belong in Tech

    Don’t be afraid to be unabashedly who you are. Speak your mind, take the lead, and be willing to win or lose as yourself. We all battle imposter syndrome, and I realize it’s difficult to “be yourself” when you aren’t entirely sure who you are. Still, you should stand confident and follow your dreams, regardless of how difficult the road can sometimes be.

    As a woman, also be prepared to go the extra mile. My business partner and I regularly attend business conferences like Consensus and NFT.NYC, and speaker panels are often filled with men. We’re lucky to account for 10 to 20% of the speaker slots, which means we must compete harder and bring our A-game.

    It’s also vital to lean into your strengths–while you may have a steeper hill to climb, you can remain competitive by focusing on your core skillsets. Everything else can be outsourced as you build a team of specialists in areas you struggle in. It doesn’t mean you can’t still struggle through and learn new things, but your bread and butter should focus on what you’re best at.

    More than anything, understand that change is slow. We’re living in the 2020s, and my challenges are not much different than those my mother and grandmother faced at my age. You’ll still face adversity no matter how hard you work or climb.

    Gender diversity isn’t just a moral imperative; it’s a business imperative. Innovation thrives on diverse perspectives, and women are essential to this ecosystem.

    Being a woman entrepreneur has unique challenges, but it’s not impossible. In fact, overcoming these hurdles helps us refine our skills and come out stronger on the other end. Tech bros may run the world, but that doesn’t mean we can’t claim our space, disrupt the status quo, and lead with passion and resilience.

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    Lena Grundhoefer

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  • 3 Leadership Lessons For Effectively Managing Remote Teams | Entrepreneur

    3 Leadership Lessons For Effectively Managing Remote Teams | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Even as bankers urge companies, especially publicly traded, to return to their sprawling office complexes because commercial loan delinquency rates are the highest since the pandemic began, remote work is now firmly embedded in work culture. While financial puppeteers pull market strings on the ground, there’s no question that workers and leaders are facing off into a new world of work.

    My PR agency, celebrating 15 years in business this year, has always been remote. Much of this was out of necessity, but it was also born from my own experiences of efficiency as a remote worker in 2008. For context, in 2008, there was no Zoom and Skype was janky at best, creepy and weird at worst; there was no Slack or Teams. As they say, necessity is the mother of invention, and over the years, I learned a few things about managing a team remotely.

    Today, I consider these systems and processes one of our greatest strengths because our talent pool is limitless and our team and clients are happier. But these systems haven’t been without trial and error, and I’ve learned productivity and outcomes are the essential success ingredients of remote-first environments.

    Related: How to Build a Thriving Organizational Culture in a Remote Workplace

    1. Hire for emotional intelligence

    In my experience, emotional intelligence is the number one attribute determining whether someone can work effectively remotely.

    Studies show remote workers work longer and harder; a recent study that tracked 60,000 Microsoft workers showed the average worker saved 72 minutes in daily commuting but spent an extra half-hour each day working, an additional two hours a week.

    Because of extra time spent at work, a more significant challenge is ensuring remote workers don’t burn out. As a leader, make the extra effort to ask people how they are because you won’t be running into them in the hallway — 15-minute touch bases without a string of action items are an excellent way to connect and keep emotionally intelligent people emotionally engaged.

    It isn’t all that difficult to quantify emotional intelligence — emotionally intelligent employees are empathetic, self-directed, know how to express their needs, are curious, and are receptive to feedback. Emotionally intelligent people also know how and when they work best.

    Progress, rather than perfection, drives emotionally intelligent people, so the next tip is critical to success in remote work culture.

    Remote work culture requires mutual respect. Leaders should also be emotionally intelligent, seeking to be empathetic and solution-oriented rather than enforcers. Leaders should over-communicate their agendas and availabilities as an example rather than a requirement; emotionally intelligent team members will pick up on the signal.

    Related: Emotional and Social Intelligence Matter for Today’s Hybrid Workforce. Do You Know Why?

    2. Set clear goals and objectives

    When I hear stories of managers finding out employees have been using screen trackers to make it look like they are working, I know they haven’t hired for emotional intelligence and I know they haven’t set clear goals and objectives.

    Modern leaders need to rethink how we evaluate team members.

    According to a Stanford University study, remote workers are 13% more productive. Why waste this productivity by insisting on hour tracking? Even in an office environment, no one sits at their desk 10 hours a day and works productively.

    So rather than think of output in terms of hours worked, think about output in terms of contributions. What exactly should an employee be delivering? What KPIs should an employee be tracking for themselves? What is the contribution expected from their role? Suddenly, leaders have a clear view of their most valuable team members, and team members know what’s expected of them.

    Related: How to Keep Remote Workers Productive and Happy

    3. Use technology, but wisely

    It takes 15-20 minutes to get into the flow state, which means every time we’re interrupted, we take that long to get back up to the productivity level we were at just before the interruption. We have all gotten used to the many productivity benefits of technology, but not all technology benefits productivity.

    Notifications are the enemy of focus. Set up a hierarchy of communication. For example, non-urgent or outer office communication can usually happen via email. Slack and/or Teams, practically required for remote culture, are excellent for quick questions or urgent matters. But it’s essential to encourage these channels as professional communication channels, not water coolers. Having a communication channel that dings and pings with GIFs and meme threads all day isn’t productive. It’s not that there isn’t any room for fun; it’s that in a remote environment, providing focus is more critical than providing release. After all, unlike traditional office environments, a team member can take a walk around the block or cuddle with their pet for 10 minutes to blow off steam; they don’t need an intra-office chat for that. Normalize ways to blow off steam rather than having a Slack channel that pings and dings all day with minor grievances.

    I’ve found that project management software is a lot more work for our teams than it saves. Some exceptions exist, but I think most teams can work effectively without a third-party platform. Excel and Google Sheets can send an email when documents are updated. Use it.

    Scheduling meetings has never been more accessible, but that also means it’s more complicated than ever to have control of your calendar. Enabling company-wide “meeting-free” times (Fridays are a good day for this) is an excellent use of calendaring tools and allows everyone some guaranteed productivity time. Also, it’s great that we have so many ways to communicate, but if there are more than three messages or emails on a topic, it’s time to schedule a call. Sending emails back and forth has diminishing returns when it could be as easily solved with a 10-minute call.

    Remote work is here to stay; it’s important for modern companies to find their place in this new professional order. Protecting balance, contributions and focus are the pillars of success for both leaders and their teams.

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    Tara Coomans

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