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Tag: Employee Experience & Recruiting

  • 5 Ways to Turn Every Employee Into a Sales Master | Entrepreneur

    5 Ways to Turn Every Employee Into a Sales Master | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    I admit it. For years, I hated the idea of selling. In fact, I turned down sales jobs. However, when I started my own business, it became a priority. Most small business owners love what they do. They enjoy developing the product or service. They love doing the work and are excited when someone buys what they make. Selling-not so much. Over the years, I have changed my attitude. I don’t sell. I don’t need to. Instead, I have conversations with clients. I ask questions. I listen and offer ideas. In short, I educate and consult.

    But I am not the only one who sells at my company. In fact, selling is everyone’s job. Why? It is simple. When you run a small business, you do not have a machine to grind out leads, vet them, and close the deal. You need every person on your team to generate business for the company. Not to mention selling your company to potential employees and partners. Skeptical? Don’t be. Even the most introverted person can sell with a little bit of help. Here is how to turn every employee into a sales superstar.

    Related: Why AI Won’t Replace (Great) Salespeople

    1. Develop business literacy

    Engaged employees are good for business. In many cases, it’s why they choose to work for a small business, where there is more opportunity to be hands-on. We need to ensure employees understand the business — all parts — not just their individual roles.

    In my organization, this means having an employee shadow someone to learn more about the process. We routinely do a debrief so employees know what we are working on. We show how we quote jobs and the financial picture. In other words, we are constantly educating. We also encourage questions and ideas. When employees understand the business, they are more comfortable talking about it and can sell others on the organization.

    2. Ramp up communication skills

    Think presentation and communication training is just for supervisors or employees on the fast track to promotions? I say no, and it comes from experience. I have developed and presented communication seminars for various individuals, from people on the plant floor to frontline call center workers, sales trainees, and company CEOs. Want to energize your team? Help them develop personally and professionally? Create a bond with your company?

    One way is to invest in them by offering communication workshops. This shows employees you care enough to provide an opportunity to learn new skills and connect with others. Those skills come into play in day-to-day interactions and conversations. Remember I said I don’t sell; have conversations. Your employees’ conversations are just as important, if not more important, to selling your products and services. They are on the front lines and may discover customer needs before anyone else does. If they are good communicators, they can spot the opportunity and then connect customers to the right source.

    Related: Why Every Employee in Your Company Should Have Communication Training

    3. Share your sales toolkit

    If you want employees to help champion your efforts, they need to understand your sales and marketing toolkit. What strategies are you using to grow the business? Show them how you present the company brand to customers. They connect their work with the end result by helping them get familiar with all of your sales tools. Use company meetings or gatherings to feature company videos, display marketing collateral or demonstrate new products. You can also send links for employees to watch presentations or take part in webinars.

    Related: 15 Strategies for Quickly Expanding Your Business

    4. Give employees facetime

    For a long time, business owners or salespeople were the face of the company. That’s because many are under the false impression the person with the title is the best one to communicate or sell. That is not necessarily the case. Today, progressive companies are looking to broaden their efforts and feature employees at every level of the organization in critical communications, from recruitment to customer sales.

    I like to involve employees in meetings with clients. First, they listen and observe. Later, we discuss how the meeting was conducted and the strategy. The next step is to have them participate in a targeted way. Employees who participate or are featured in customer interactions have a more intense connection to the company. They are proud of their work and love to serve up their expertise. For example, have them share a story about how they built a product. Ask them to describe a process or give them a “tour” of your facility.

    Confidence comes from ability, and ability comes from practicing or doing a task. When you give real people facetime, it is a powerful sales tactic.

    5. Offer rewards and recognition

    Do employees value recognition? Yes. In fact, Gallup and Workhuman have research that shows there is a direct correlation between employee recognition and business outcomes. That is why it makes sense to recognize employees who take part in customer meetings, sales efforts or employee recruitment.

    I love to do a “shout-out” during a company huddle and share details about how the employee helped make an impression or close a sale. If you have a company communication, feature them. As for rewards, there are options. You can send employees home early on a Friday or give them an extra day off. Gift cards are popular. Bonuses are even better.

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    Cynthia Kay

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  • Prepare For This Seismic Shift in Employee Expectations — Or Say Goodbye to Your Top Talent. | Entrepreneur

    Prepare For This Seismic Shift in Employee Expectations — Or Say Goodbye to Your Top Talent. | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Let’s be brutally honest: Would you stick with your company if it failed to prioritize your wellbeing? You’re not alone if the answer is a resounding “no.” Workers are sending a clear message to the corporate world — wellbeing is non-negotiable. Forget the antiquated notion that a hefty paycheck is the ultimate carrot on the stick. The data is in, and it’s irrefutable: workers really care about their wellbeing and flexibility, and corporations better listen if they want to win the talent wars.

    Workers are working less voluntarily

    The Federal Reserve Bank of St. Louis recently released a paper that delves into why the U.S. labor market has tightened post-pandemic. It focuses on two prongs of this phenomenon: The declining number of workers and the receding number of hours those workers are willing to commit to their jobs.

    In the realm of academic endeavors, one line from this paper feels like a bombshell: “Circumstantial and direct evidence indicates that the hours reduction among workers [from 2019 to 2022] is voluntary. In addition, although the reduction may have been caused by the pandemic situation, it is expected to persist.” This is not a fleeting, reactionary change. Rather, it’s an enduring shift in worker behavior and priorities, revealing a collective reassessment of what’s truly valuable in life.

    This shift is most pronounced among men, particularly those with college degrees and those in their main working years. It signals that the individuals who traditionally occupied power seats in the corporate world are stepping back, reassessing their options, and consciously opting for a reality that allows them to live fuller lives outside their cubicles. And here’s where it gets interesting: It’s those men who were already logging in more hours and earning more who have chosen to pull back the most. What does that tell us? These are not decisions of necessity but are based on the realization of an unspoken need for balance, wellness and, dare we say it, happiness.

    What was merely a hunch or a buzzword in corporate seminars is now backed by empirical evidence: Workers are not just saying they desire more from life than work — they are manifesting these desires through tangible actions. This act of self-determination is altering the landscape of labor availability, making this a two-edged sword. On one hand, we are moving toward a more balanced and humane concept of work; on the other, it brings about challenges of labor shortages that cannot be ignored.

    In the corporate arena, this leads to a potentially seismic shift. If you are a business leader failing to account for this fundamental transformation in worker attitudes, prepare for a rude awakening. Worker wellbeing is no longer a “nice-to-have,” it’s a “must-have” if you hope to attract and retain the top-tier talent needed to fuel innovation and growth in an increasingly competitive market.

    This paper from the Federal Reserve Bank of St. Louis doesn’t merely add an interesting viewpoint to the dialogue about the future of work. It serves as a clarion call for the immediate reevaluation of long-held assumptions about what motivates people to commit their time and energy to an organization. The time to act is now because, as the Fed suggests, this is not a temporary phenomenon; it’s a deeply rooted, long-lasting transformation that is expected to endure. Ignore it at your own peril.

    Related: Workers Are Disengaged. Here’s How Employers Can Win Them Back.

    The numbers don’t lie

    Gympass’ annual State of Work-Life Wellness Report this October has gifted us some startling figures from a survey of over 5,000 global employees that reinforce the Fed’s findings. A whopping 87% said they would consider jumping ship from a company that disregards employee wellbeing, a notable increase from 77% just a year ago. Moreover, 93% equate wellbeing with salary in terms of importance, up 10 points from last year’s 83%. The clincher? An overwhelming 96% will consider only those companies that give prime importance to employee wellbeing for their next job hunt.

    When it comes to wellbeing and the workplace, there’s a myth that has long been shattered: One size fits all. In reality, our surroundings wield considerable influence on our emotional and psychological states.

    Employees operating in work environments that don’t resonate with their preferences for flexibility — such as remote-capable workers forced to do in-office work due to a top-down mandate against their will — are not just mildly inconvenienced: many are categorically struggling. According to Gympass, workers who find themselves in such discordant settings are twice as likely to describe their condition as “struggling” or “really struggling” than those fortunate enough to be in their ideal work environments. Let’s pause to consider the weight of that statement. It means that a vast swath of employees are grappling with a work setup that not only affects their daily satisfaction but potentially curtails their longer-term mental wellbeing.

    But the report doesn’t stop there; it draws a stark picture of how drastically our sense of wellbeing can be impacted. While 77% of employees working in their preferred flexible environments feel equipped to take care of their wellbeing, this percentage nosedives to a startling 65% for those who don’t have the luxury of such alignment. That 12% differential isn’t merely statistical noise; it’s the loud cry of an unsatisfied and disengaged workforce. And more than a third of employees wish they worked in a different work environment that aligns with their preference.

    Let’s call it what it is: this is a seismic shift in employee expectations. Flexible work arrangements are no longer just attractive benefits to be dangled in front of potential hires. They have transitioned into non-negotiable components of an employment package. Why is this so vital? Because of the nexus between flexibility and wellbeing underpinning workplace satisfaction, engagement, and productivity.

    And herein lies the vulnerability to cognitive biases that can hamstring effective decision-making. One major obstacle is the status quo bias, an innate preference for keeping things the way they are. Business leaders clinging to conventional work arrangements risk not just falling out of step with current trends but also substantially diminishing their appeal to top talent. Another cognitive trap is the empathy gap, wherein decision-makers underestimate the emotional needs and responses of others—particularly their employees. This bias could lead to underestimating just how essential flexibility is to staff wellbeing.

    Related: Back In The Office? Why Your Company’s One-Size-Fits-All Approach Is Destined to Fail.

    Strategies for a wellbeing-centric, flexible work ecosystem

    Many corporate leaders are acutely aware of the shifting sands but often stumble when it comes to implementing concrete measures. In my consultancy, Disaster Avoidance Experts, I’ve honed in on specific strategies that businesses can adopt to make a tangible difference. The confluence of wellbeing and work flexibility is more than a passing trend; it’s the new cornerstone of sustainable, profitable operations. Here are some action steps that I strongly advocate for when serving clients.

    First, it’s time to let go of your traditional “nine-to-five, in-the-office” mindset, a relic that is increasingly at odds with today’s dynamic workforce. For those still clinging to a rigid structure, this might feel like a leap into the abyss. However, the alternative is a debilitating anchoring bias — relying too heavily on the first piece of information encountered (in this case, traditional work models) when making decisions. Shake off this outdated mooring and embrace hybrid and even fully remote work options. Use this as an opportunity to gather data on productivity, engagement and wellbeing, adjusting your course as needed.

    Second, pivot to a team-led model for flexibility, where collective decision-making takes precedence over a one-size-fits-all approach. Allow teams to collaboratively determine their work environment — be it remote, in-office or hybrid. This not only fosters a sense of ownership and engagement but also optimizes the unique strengths and requirements of each team. Teams can decide when face-to-face interactions are most beneficial for creative brainstorming or complex problem-solving and when remote work can maximize individual focus and productivity. This approach transcends mere optimization of individual roles; it creates an ecosystem where the team, as a cohesive unit, is empowered to make decisions that maximize its collective effectiveness.

    Third, invest substantively in employee wellbeing through targeted financial support. In an era where 93% of employees view their wellbeing as equally important to salary, your investment in wellness programming is more than just an employee perk — it’s a strategic imperative. Consider offering stipends for mental health support, from licensed therapy to mindfulness apps. Subsidize fitness memberships or offer in-house wellness programs ranging from nutrition seminars to stress management workshops. Financially support ongoing education, not just in terms of professional development but also in areas that contribute to general wellbeing, such as financial literacy courses or parenting classes. By dedicating actual dollars to these initiatives, you’re not only enhancing the quality of life for your employees but also setting a cultural tone that prioritizes wellbeing as much as quarterly earnings. After all, when employees feel their wellbeing is taken seriously, they’re more engaged, productive and less likely to seek opportunities elsewhere.

    Finally, for those concerned about the economic implications of reduced hours, as highlighted by the Federal Reserve Bank of St. Louis, it’s important to recognize that wellbeing and productivity often exist in a symbiotic relationship. My advice? Focus on outcomes rather than hours. Assess performance through deliverables and milestones instead of the antiquated metric of “time spent at the desk.”

    These steps are not mere suggestions; consider them a call to action. Given the skyrocketing significance workers are placing on wellbeing and flexibility, executives and decision-makers can no longer afford to be passive bystanders. Your company’s relevance, appeal, and, ultimately its success are bound up in how adeptly you navigate this paradigm shift. It’s a jigsaw puzzle with many pieces, but the picture it forms is unmistakable: a more humane, flexible and productive future of work.

    Conclusion

    It’s not just about beanbags, free lunches or casual Fridays anymore. The Fed and Gympass data illustrate that wellbeing and flexibility are directly proportional to how engaged, happy and productive employees are. After all, who wants to give their best to a company that treats them as expendable? Your workforce is your most invaluable asset; treat them as such. It is simply illogical to expect top-tier performance from employees who feel neglected and undervalued.

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    Gleb Tsipursky

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  • This Workplace Policy Is Igniting Fiery Debates In The Boardroom — Here’s Why. | Entrepreneur

    This Workplace Policy Is Igniting Fiery Debates In The Boardroom — Here’s Why. | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    What’s the biggest battle in the corporate boardroom? Perhaps it’s about adopting Generative AI? Or maybe about DEI or perhaps ESG? The biggest flashpoint, as revealed by a recent Gartner survey, is the return-to-office (RTO) strategies that are stirring the pot, igniting fiery debates among top-tier executives. The survey unveils a startling revelation: 74% of HR executives believe RTO policies are the biggest breeding grounds for boardroom clashes. The next most popular candidate, at 52%, is workplace flexibility. And investors are watching. Increasingly, they are using RTO and work-from-home policies to decide whether to invest. Boardroom clashes are definitely not attractive for investors.

    Why unraveling cognitive bias is the first step to resolving conflict

    As we delve deeper into the anatomy of this discord, we stumble upon cognitive biases that cloud the judgment of the corporate crusaders. The first culprit is confirmation bias, a veil that blinds leaders to any evidence that contradicts their preconceived notions about RTO strategies. A leader, once hooked on the allure of a full-office comeback, may turn a blind eye to alternative flexible work models, thus sowing seeds of discord among the leadership ranks.

    On the flip side, the anchoring bias is the invisible chain that shackles leaders to the first piece of information encountered. In the throes of RTO strategy deliberations, the initial proposals often cast a long shadow over subsequent discussions. This cognitive entrapment stifles creativity and fosters a breeding ground for conflict as leaders entrench themselves in their anchored positions.

    The journey towards boardroom accord demands a deliberate unraveling of the cognitive biases that obscure the path. The first stride involves cultivating an awareness and understanding of these biases among the leadership. A culture of open discourse could serve as the beacon of hope, illuminating the path toward a consensus on RTO strategies. This discourse should be enriched with a diverse array of insights, shredding the veil of confirmation and anchoring biases.

    Related: We’re Now Finding Out The Damaging Results of The Mandated Return to Office — And It’s Worse Than We Thought.

    How to facilitate an open dialogue to resolve boardroom discord

    The odyssey towards harmonizing the boardroom on RTO strategies is a nuanced endeavor, often requiring a blend of strategic acumen and empathic understanding. My journey with various clients across diverse sectors provides a window into the practical facets of navigating the RTO quagmire.

    A mid-sized tech firm was embroiled in internal debates surrounding the adoption of an appropriate RTO strategy. The board was polarized, with one faction advocating for a complete return to the office while the other supported a hybrid model that allowed for more flexible work arrangements. The stalemate was hindering strategic decision-making and threatening to erode the cohesive culture of the organization.

    Upon engagement, my approach involved orchestrating structured discussions between the opposing factions to thoroughly understand their concerns and perspectives. I facilitated dialogues that encouraged open communication and presented evidence-based data showcasing the merits of a hybrid work model, especially focusing on productivity, employee satisfaction and operational efficiency.

    Furthermore, I introduced them to successful RTO implementations in similar tech firms, which provided a practical perspective on the feasibility and benefits of a hybrid model. Over time, these discussions led to a more informed and collaborative decision-making process. Eventually, the board reached a consensus on adopting a balanced RTO strategy that accommodated the concerns of both factions and used a data-based approach to adopt a flexible hybrid model. This resolution significantly reduced boardroom discord and positioned the firm on a path toward a smoother transition to the new working model.

    In another case, a regional banking institution found itself in a quandary due to differing views within the leadership regarding the RTO policies. The divergent stances were causing operational disruptions and affecting the overall morale within the organization. My intervention started with conducting workshops aimed at identifying and addressing the cognitive biases influencing the decision-making process. Through these workshops, I fostered an environment that encouraged open communication and objective evaluation of different RTO models.

    Additionally, I provided insights on how similar financial institutions had navigated RTO transitions successfully. We explored various RTO models, evaluating their impact on operational efficiency, employee satisfaction and client service delivery. This process allowed the leadership to have a more comprehensive understanding of the implications of their RTO decisions. Gradually, a consensus emerged around a flexible RTO model that balanced the need for in-office collaboration with the flexibility of remote work. This consensus significantly eased the boardroom tensions and set the stage for a more harmonized operational transition.

    Related: Conflict Is Inevitable But Necessary. Here’s How to Stay Calm During an Argument and Rebuild Afterward.

    Steps you can take to resolve RTO strategy debates

    Addressing boardroom conflicts over RTO strategies requires a decisive and structured approach. Start by fostering a culture of open dialogue in the boardroom. Ensure every member voices their concerns and opinions on RTO strategies. Make it clear that you value all perspectives in the decision-making process.

    Use data to steer your discussions. Present empirical evidence from reputable sources or case studies from similar organizations to shift the debate from personal biases towards a fact-based dialogue.

    If necessary, bring in a neutral facilitator, preferably an external consultant with expertise in RTO strategies and organizational change, to guide the discussions. A neutral facilitator can keep discussions constructive, focused, and free from personal disputes.

    Engage the board in scenario planning. Discuss the implications of various RTO models by exploring potential scenarios and their impact on the organization. This visual representation of potential outcomes can aid in more informed decision-making.

    Encourage compromise and demonstrate a willingness to adapt. Finding a middle ground that addresses the major concerns of the board is crucial. Show that you are open to balanced solutions to resolve conflicts.

    Invest in team-building and conflict-resolution training for the board. Enhancing interpersonal relations and communication skills among board members can create a more harmonious decision-making environment.

    Lastly, once the board reaches a decision, communicate it clearly and promptly to all stakeholders within the organization, along with the rationale behind the decision. Transparency in decision-making processes can garner support for the chosen RTO strategy across the organization.

    By following these steps, you can navigate through boardroom conflicts surrounding RTO strategies, fostering a more cohesive and effective decision-making process within your organization.

    Conclusion

    The RTO-induced boardroom discord is a call to arms for organizations. It unveils the urgency of not only addressing cognitive biases but also fostering a culture of open discourse and empathy. The road ahead may be fraught with challenges, but with a compass of awareness and collaboration, the corporate ship can navigate through the stormy seas toward the calm waters of consensus and productivity.

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    Gleb Tsipursky

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  • The True Cost of Employee Turnover During a Recession? Your Entire Business. Rethink Your Strategy to Make Your Top Talent Stay. | Entrepreneur

    The True Cost of Employee Turnover During a Recession? Your Entire Business. Rethink Your Strategy to Make Your Top Talent Stay. | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    We hoped we had weathered the storm, that the Great Resignation and the Great Reshuffle had passed us by, but the employment landscape is still suffering severe aftershocks. In the tech industry alone, 2023 has brought more layoffs than last year — over 240,000 tech employees have been laid off this year, a 47% increase from 2022, according to Layoffs.fyi.

    Some layoffs are happening despite companies seeing profits improve. LinkedIn, for example, has grown in revenue over the last four quarters but still announced in May that it would cut 716 jobs in sales, support and operations in an attempt to streamline its processes. Other industries are far from safe.

    Especially as we enter another season of unpredictable economic news and pervasive uncertainty, it will be crucial for companies in any sphere to strategize on how to keep top talent from leaving, how to measure employee satisfaction and how to navigate employee retention during a recession. Here’s my advice.

    Related: How to Attract and Retain Top Talent

    How can companies boost employee retention during a recession?

    The importance of retaining talented employees cannot be overstated. Employee turnover has a direct line to the overall health and well-being of your company. Similarly, employee retention can signal to others that your culture is strong and can make the rest of the team feel reassured and ready to face another day.

    There are many things that company leaders can do to stop the cycle of employee turnover and retain the best people — those most aligned with the company’s values and those most equipped to face its challenges. Most of these strategies involve improving the way you appreciate team members:

    1. Rethink what cost means for you

    Many CEOs balk at any extra cost at this time. After all, why would you shell out for a new program or initiative when you’re having to cut costs drastically elsewhere? It’s hard to commit to a cost you don’t know you’ll be able to sustain.

    However, it is well worth considering cost from different perspectives. The cost of losing employees to more caring or rewarding employers is a very real financial outlay. Consider the various costs involved in recruiting and training a new employee, the inevitable slowdown in productivity as they learn the ropes, not to mention the mental cost on team members who are in the midst of a crisis and seeing their co-workers depart. If you can’t afford to lose talent at this critical time, then you also can’t afford to treat your employees as just another cog in the machine.

    Just take Adobe, for instance. The digital giant is ranked No. 1 in employee satisfaction, and this appreciation for its employees extends to its minuscule turnover rate as well. In times of turmoil, it’s important to learn from the masters and invest in your employees today so they can be your top talent tomorrow.

    Related: Employee Retention: 4 Tips to Help Keep Your Top Talent

    2. Perform a care edit on your benefits package

    Fear of being laid off comes along with a myriad of mental health symptoms. From self-esteem damage to depression, living with the real or perceived threat of unemployment can lead to significant distress, which (in today’s climate) can become a long-term problem.

    These symptoms can be further exacerbated if an individual’s workplace doesn’t respond with kindness. Taking care of team members and finding ways to show employee appreciation are especially important during uncertain times. If you fail to respond to these anxieties with care, your company risks losing talented, core members of your team.

    Fortunately, there are many ways to show employee appreciation that goes far beyond higher salaries. For example, HubSpot offers its employees unlimited holidays, flexible work agreements and perks for additional mental and physical well-being. By supporting employees, HubSpot continues to boast solid employee retention, even during economic uncertainty.

    Fortunately, your business can enjoy this stability, too. Start by performing a care edit on your benefits package and getting rid of anything that doesn’t serve employees’ health and well-being. Then, add the things that will truly help your team right now. Health insurance, dental care, gym membership or yoga sessions, healthy snacks/meals at work and even therapy. All of these benefits could help you differentiate your place of work from competitors in the marketplace and make employees feel cared for and more apt to stay.

    Related: 14 Strategies For How To Retain Top Talent and Build Championship Teams

    3. Get to know people on a deeper level

    When you’re navigating an economic downturn, employees can quickly become numbers on a spreadsheet as you work out what you can afford. However, companies should never let this sensation become a reality. Lose touch with your employees and you’ll lose your top talent just as quickly.

    Consider Google, for instance. Companies often look to the search giant for examples of how to keep top talent from leaving, and for good reason. Leaders at Google are acutely aware of how important company culture and trust are to a successful company; that’s why they prioritize employee relations to ensure their brand culture remains cohesive and effective. Just like Google, it’s critical for your company to stay aligned with employees and ensure every employee feels like a part of the bigger picture.

    However, the process of getting to know people shouldn’t stop after onboarding; people’s needs and goals change as they grow within a role. Leaders who keep in touch with these changing selves and the many personal successes that come along the way will be able to better offer advice and support their team towards achieving their personal goals.

    For example, the greeting card experts at Hallmark regularly practice recognizing employees by sending personal birthday cards, anniversary cards, thank you cards or greetings just to say “job well done.” Other businesses can take a page from the experts in this regard as well — especially since employees who feel like their workplace celebrates their achievements and remembers their important dates will be more likely to stick around and grow their careers within the company.

    It may be a hard and unpredictable time for your company. With daily reports of layoffs peppering the news cycle, your employees may be feeling anxious and overwhelmed. But this is not a moment to cut back on caring for your team. Invest in supporting and appreciating the talent that makes your company what it is — this is how to keep top talent from leaving.

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    Robbin Champaigne

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  • How to Ensure Your Workplace Is Truly Inclusive for All | Entrepreneur

    How to Ensure Your Workplace Is Truly Inclusive for All | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    The 21st-century workplace is evolving rapidly. As we step further into a world driven by digital advancements and changing socio-cultural dynamics, it is essential to acknowledge that our workforce should be as diverse as the world we live in. An inclusive workforce is not just about hiring people from various backgrounds or cultures; it also means embracing individuals with different cognitive processes and physical abilities. Neurodivergent individuals and those with visible and invisible disabilities bring unique perspectives, skills and innovations to the table.

    But how do we ensure a truly inclusive environment for all? As a person with nearly 30 years of experience in the workforce solutions space, I take this opportunity to recommend ways businesses can start preparing for a future that will be determined more by inclusive policies and practices than by traditional business metrics.

    Related: 5 Steps to Building a Supportive and Inclusive Workplace for Neurodiverse Employees

    1. Policy reforms

    Before diving into specific strategies, let us all agree that policies are foundational. They set the tone and the guidelines by which organizations operate. However, when we talk specifically about organizational policies around neurodiversity and disabilities, there is still room to improve.

    • Anti-discrimination laws: While many countries have policies against discrimination based on gender, race and religion, fewer have robust protections for neurodivergent and disabled individuals. Strengthening and enforcing these laws will send a strong message to employers about the importance of leveling the playing field for everyone.

    • Flexible working arrangements: It is important to recognize that not everyone thrives in a standard 9-5 setting. Flexibility in working hours or remote work can be especially beneficial for those with certain disabilities and different cognitive capabilities.

    Pioneering inclusivity: A glimpse of U.S. legislative efforts

    While the United States has long been a trailblazer in legislating for a more inclusive work environment, further refinements and initiatives are essential to achieve absolute inclusivity.

    • Americans with Disabilities Act (ADA): Enacted in 1990, the ADA stands as a bulwark against prejudice towards individuals with disabilities in various aspects of public life, spanning employment, education and transportation. A key feature of the ADA is its directive for employers: They must provide reasonable accommodations to eligible candidates or workers with disabilities unless such accommodations cause significant difficulty or expense to the employer.

    • Rehabilitation Act of 1973: Prior to the ADA, the Rehabilitation Act was a groundbreaking stride in combatting disability-related systemic biases, especially within federal entities. Section 504 and Section 508 of the Rehabilitation Act stand out. While Section 504 champions accessibility and equal opportunity to federally funded program benefits and services, Section 508 mandates that electronic information and data should be made available to disabled individuals in the same manner as it is to those without disabilities.

    • Work Opportunity Tax Credit (WOTC): Serving as an incentive to encourage diverse hiring, the WOTC provides financial rewards to employers that hire people from specific demographics, including those with disabilities. The underlying goal? To pave smoother career paths and more accessible employment opportunities for those who might otherwise grapple with significant challenges in the job market.

    • State-centric legislations: Venturing beyond the purview of national laws, numerous states have carved out their own set of rules. Some have tightened accessibility norms for infrastructure, while others incentivize inclusive hiring practices.

    2. Structural amendments

    The physical and digital infrastructure of workplaces often needs adjustment to be truly inclusive.

    • Accessibility first: Companies need to ensure that all office facilities are wheelchair-accessible, offer sign language interpreters for meetings and provide materials in braille if needed. Digital platforms should meet web accessibility guidelines, ensuring all employees can access and engage with content.

    • Dedicated resource groups: Putting together teams or committees focused on inclusivity can be beneficial both immediately and in the long run. These groups can offer insights, recommend changes and act as an organic support system for neurodivergent and disabled employees.

    Related: How to Create a More Inclusive Workplace

    3. Innovative practices

    I strongly believe that beyond policy and infrastructure, a shift in organizational culture is pivotal.

    • Awareness and training: Many of our biases are deeply ingrained in our psyche and operate unconsciously. Regular training sessions on neurodiversity, autism and disability awareness can help both employees and employers recognize, confront and counteract their preconceived notions.

    • Mentorship programs: It helps to pair neurodivergent and disabled employees with mentors who can guide, support and advocate for them.

    • Inclusive recruitment strategies: Businesses may consider partnering with organizations and institutions that work with disabled individuals to create pipelines for potential hires. This not only broadens the talent pool but also demonstrates a company’s commitment to inclusivity.

    • Tailored onboarding processes: Recognizing that a one-size-fits-all approach does not work, we must design onboarding processes that can be tailored to individual needs. This might involve providing additional training resources, establishing peer support systems or giving new hires more time to adapt to their new environment.

    • Flexible job descriptions: A rigid job description might exclude talented individuals who could perform the core responsibilities of a role but might struggle with one or two “standard” requirements. Flexibility in job descriptions ensures a broader pool of potential candidates and a more inclusive workforce.

    4. Feedback and continuous improvement

    • Anonymous feedback channels: Let us allow employees to anonymously share their experiences, challenges and suggestions without fearing retaliation or reprimand.

    • Regularly review and adapt: The journey to inclusivity is ongoing. It is important to regularly assess policies and practices, ensuring they remain relevant and effective.

    An inclusive workforce is not just a moral imperative; it’s a business one. Neurodivergent individuals and those with disabilities often approach problems differently and offer innovative solutions. By investing in policy reforms, making necessary structural amendments and adopting innovative practices, businesses can ensure they are tapping into the full spectrum of human potential.

    Building an inclusive future is not just about hiring practices. It is about creating an environment where every employee, regardless of their neurodivergence or disability, feels valued, understood and empowered.

    Related: The Difference is Difference — How to Harness the Power of Neurodiversity for Your Business

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    Nish Parikh

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  • How to Build a Marketing Function During the Go-to-Market Stage of Your Startup | Entrepreneur

    How to Build a Marketing Function During the Go-to-Market Stage of Your Startup | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    I talk to entrepreneurs all the time with a shiny new product or service and big marketing plans. Since I own a marketing agency, they’re probably not expecting to hear what I have to tell them:

    They don’t need my agency yet.

    In fact, they might not even need a full-time marketer on their team yet. At this stage, with a go-to-market plan the priority, there are certainly lots of boxes to check, but many of them have little to do with media.

    Let’s discuss how to approach marketing resources at the go-to-market stage: mistakes to avoid, priorities to address and how to move forward without curtailing future growth prospects.

    Related: How to Build a Marketing Function During the Early Stage of Your Startup

    Marketing mistakes in the go-to-market stage

    There are a couple of things founders can get very wrong about marketing at this stage: either they under-invest in things like branding and proving product-market fit, or they over-invest in resources they don’t need.

    I’ve seen plenty of founders bring on full-time CMOs or VPs of Marketing when the priorities should be block-and-tackle work and establishing product-market fit and a go-to-market plan. A better approach, and one that doesn’t represent a long-term salary commitment and/or equity shares, is a fractional expert who can help you develop your go-to-market strategy and find the right operational talent – which might be freelance – to carry it out.

    Another mistake founders make at this stage is thinking that any marketer can do the job and not trying to find – or pay for – a great fit. I had a conversation with a fellow agency founder the other day, and what he said about hiring – in general, but especially in the early days – really stuck with me: If you think hiring experts is expensive, try hiring novices.

    You need to tackle a few initiatives at this point:

    1. Establish your brand

    By “branding,” I don’t mean spending a bunch of money on commercials and programmatic campaigns to build brand awareness. I’m talking about building the essentials: a name, logo, visual identity and messaging that speaks to the brand’s positioning, differentiation and target market. This branding should carry over into optimizing owned media: a website, social media profiles and profiles on any free directories that might be referenced by your target audience.

    Related: Creating a Brand: How To Build a Brand From Scratch

    2. Find a channel-product fit

    The quickest way to assess the right advertising channels for your offering is to choose one or two advertising channels (usually Google and Facebook) and methodically test messaging, creatives, and audiences to see what features and differentiators resonate and with whom. You’re likely convinced you have a great product that can improve your ICP’s life, but paid media offers a quick way to establish proof of concept outside of your echo chamber.

    Even with paid media on the table, you’re probably still too early for an agency; if you go that route, you’ll get a B team and a retainer you don’t need. When you scale up, it’s time to evaluate in-housing or hiring an agency. In the meantime, I highly recommend freelancers or consultants with expertise in these channels. If you try to do it yourself or make it worthwhile with existing resources who don’t have the chops, you’ll never know if it was the channel that didn’t work or just a lack of operational skill that led to failure. Carefully vetted freelancers are great for point-and-shoot projects, and this is an imperative one.

    Related: You’ve Got to Rethink Product-Market Fit to Stand Out

    3. Build a community of evangelists

    Your immediate network should help provide you with a seed group of folks who can test your product and speak publicly about why they’re using it. Those folks will provide some significant early benefits: social proof and a source of referrals to establish a revenue base and force you to build your customer service processes.

    How to plan for responsible growth

    The important things to avoid at this point have a theme: commitments that will extend beyond their usefulness. This often boils down to hiring and equity, but it can also incorporate initiatives like PR and media campaigns that don’t have a product-market fit to convey.

    Concentrate on initiatives that will pay off for years to come: positioning, audience understanding, competitive research and your place in the market. Look for experts who can help you tackle each of these, but leave yourself room to bring on the next wave of experts as your business matures and your needs evolve.

    When you move into the next phase of your business – early-stage growth – you’ll have more resources on hand and a broader range of possible initiatives to tackle, including building an actual marketing team. I’ll break down the challenges and considerations of this stage in my next post.

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    Bryan Karas

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  • Free Webinar: How Company Wikis Facilitate Growth and Expansion | Entrepreneur

    Free Webinar: How Company Wikis Facilitate Growth and Expansion | Entrepreneur

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    In this session, we will explore how a well-structured and organized company wiki can be a crucial asset for your business’s scalability and adaptability. Learn how to alleviate growing pains by implementing knowledge structures that can evolve along with your organization.

    By the end of the webinar, you’ll have a solid understanding of how to use a company wiki as a tool for growth and expansion, allowing you to make informed decisions for your organization.

    Register Now

    Key Takeaways:

    • Importance of Scalability: Understand why a scalable knowledge base is vital for a growing business.
    • Organizational Structure: Learn how a well-organized wiki can streamline internal communication and facilitate information sharing.
    • Adaptability: Discover how wikis can be easily updated and adapted to meet the changing needs of your organization.
    • Knowledge Management: Gain insights into how a wiki can serve as a centralized repository for crucial company information, saving time and reducing redundancy.
    • Case Studies: Get real-world examples of companies that have successfully integrated wikis to facilitate growth and expansion.
    • Best Practices: Learn actionable tips for setting up and maintaining an effective company wiki.

    Register Now

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    Entrepreneur Staff

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  • Do ‘Unplug Days’ Actually Work? Research Says They Might Be the Key to Ending Burnout. | Entrepreneur

    Do ‘Unplug Days’ Actually Work? Research Says They Might Be the Key to Ending Burnout. | Entrepreneur

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    This emerging trend is designed to combat burnout and promote work-life balance, and thus boost productivity.

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    Gleb Tsipursky

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  • How to Make Your Office More Accommodating for Hybrid Workers | Entrepreneur

    How to Make Your Office More Accommodating for Hybrid Workers | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Nowadays, to run a successful corporate business, it’s almost guaranteed that you’ll have to offer a hybrid work style to attract new employees and retain existing ones. But offering hybrid work options is about more than letting your employees work from home several days a week. It’s about providing amenities that make the balance between work and home more level — and make them want to come into the office to work.

    Since exiting the height of the pandemic, many companies have observed work outputs for their employees. While remote work is undoubtedly a lucrative business strategy, some companies have noticed slower productivity when offering 100% remote work. Instead, many companies have noted higher outputs when working from an office setting. But with so many workers citing remote work as a non-negotiable, how do you placate employees’ wants with your business’s needs?

    Related: 5 Steps to Implement the Ideal Hybrid Work Model

    Hybrid work is the future

    Giving employees the choice to work partially from home and partially from an office is paramount to employee productivity and retention. The last thing you want when encouraging workers to work from your office is to spark resignations. But how can you negotiate the needs of your business with employee satisfaction?

    The answer is hybrid work!

    Granting your employees the option to work both in and out of the office gives them freedom and flexibility while steering them to higher productivity levels. But when weighing the pros of working from home and the cons of working from an office, many workers may feel compelled to always opt to work from home. So, what’s the easiest way to entice workers to work from your office?

    Make your office space inviting with these amenities for hybrid workers.

    Hot desking

    Hot desking is a type of flexible workspace where desks aren’t assigned to a specific employee. Instead, a selection or desk area is open for employees to share and move around. This is incredibly impactful if your hybrid employees work on a staggered schedule. Instead of leaving half of your office unused for several days a week, hot desking desks will be occupied every day.

    Hot desking encourages employees to be more collaborative, encouraging them to work in the office, especially when working on projects with other team members. So, productivity will be positively impacted, and employees will get a chance to form stronger professional relationships through collaboration and discussions in shared workspaces.

    Casual dress code

    One of the biggest reasons workers hesitate to return to the office is comfort! Swapping comfortable clothing for business casual can feel detrimental. So, make the transition more manageable with a casual dress code.

    Allowing workers to wear jeans and t-shirts daily means they’ll feel more at home in your workplace. Further, if there’s ever a day when you’ve got investors visiting, and your team needs to be more dressed up than usual, they may be excited for the opportunity to dress up.

    Further, the last thing you want is an employee’s performance to be impacted by uncomfortable clothing. So, eliminate this possibility with a relaxed, casual dress code.

    Related: 4 Ways to Encourage Employees to Return to the Office

    Rooftop spaces or greenery

    The prospect of spending eight hours per day under fluorescent lights without spending time outside is one of the most significant drawbacks of returning to the office. Eliminate this prospect by bringing the outdoors to your office.

    If your office has an outside area, such as a balcony or a rooftop, encourage workers to spend time there by extending WiFi coverage to these spaces and outfitting them with comfortable chairs and tables.

    If not, incorporate the outdoors by decorating your office with greenery. Several large plants, a vine wall or even alternative lighting to overhead lights can make your office space more inviting and convince workers to spend more time in the office than at their home office.

    Touchless options

    Empowering your employees to remain safe and sanitary while working in the office is one of the easiest ways to entice them to return. In addition to stocking hand sanitizer and hiring a cleaning crew to disinfect your office regularly, consider investing in touchless entry options.

    A mobile-based intercom allows employees to swipe on their phones to gain access to your office — no need to type on a public keypad or fumble with keys!

    Further, the best intercom systems will allow you to send virtual keys to visitors or delivery couriers. So, touchless entry is sanitary and convenient!

    Private spaces

    While an open-concept office draws in many employees who prefer remote work, it’s not always practical. Instead of a completely open office space, offer several private spaces where employees can take calls, have private meetings and work in silence when they need to focus.

    Think of it as offering a “closed” open office. As a business owner or manager, you don’t have to choose between a row of cubicles or a completely open-concept office. Instead, a happy medium between the two with some areas of hot desking and some private rooms is your best option to accommodate hybrid workers.

    If you’re struggling to entice your employees to return to the office a few days a week, consider offering these attractive amenities. By doing so, you’ll make their time in the office much more inviting, convenient and comfortable — and you’ll likely also see higher levels of productivity as well.

    Related: How To Invite Your Employees Back To The Office

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    Cyrus Claffey

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  • Don’t Fall for Subtle Power Moves: Here’s How to Regain Control | Entrepreneur

    Don’t Fall for Subtle Power Moves: Here’s How to Regain Control | Entrepreneur

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    Power imbalances are everywhere, and they can show up in subtle ways, even during simple, initial interactions. Ever had someone say “it’s nice to see you” at a first meeting, then repeat your name ad nauseam? The person could be attempting to build rapport, or they might just be deploying tactics they’ve gleaned from leadership literature.

    Sure, some leadership advice can be helpful (most people do appreciate eye contact and a smile). Still, it can also be shallow, unnatural and, ultimately, detrimental — for example, the oft-repeated suggestion to turn up the volume to seem more commanding. Part of the problem? Management books and commentaries often oversimplify and rarely offer useful guidance about the skills and behavior required to get things done, according to McKinsey & Company.

    Subtle power moves, whether off the cuff or calculated, have the potential to throw their recipient for a loop, effectively giving the person using them the upper hand. Sometimes, it can be challenging to determine another person’s intentions, especially if you’re not well-acquainted with them. But when it comes to power imbalances, impact just might be more important than intent: If you feel like your power is slipping away, it probably is.

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    Amanda Breen

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  • Running a Family Business Means You Need to Prepare Your Kids to Take Over — Here’s How to Do It Right. | Entrepreneur

    Running a Family Business Means You Need to Prepare Your Kids to Take Over — Here’s How to Do It Right. | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Succession planning in family businesses is a topic that often evokes mixed emotions. On one hand, it represents the continuation of a legacy, while on the other, it can be a source of anxiety and uncertainty. Anyone who has seen the HBO show Succession can attest to the roller coaster of emotions that takes place. Preparing your children for the next phase of your business is a complex process that requires careful consideration, communication and planning. In this article, we’ll explore the key steps involved in helping to ensure a smooth transition of your business to the next generation.

    One of the critical mistakes many family business owners make is waiting too long to initiate succession planning. Ideally, this process should begin years, if not decades, before you intend to step down. Early planning allows you to identify and address potential challenges, ensure your children are adequately prepared and create a transition that is as seamless as possible.

    Related: 1 in 10 Leaders Say Succession Planning Is Not Worth the Time and Money It Costs — Here’s Why They’re Wrong.

    Start with open and honest communication

    According to the Family Business Institute, only about 12% of family businesses survive into the third generation. One of the major reasons is lack of communication.

    Effective communication is the cornerstone of a successful succession plan. Begin by having open and honest conversations with your children about your intentions and expectations for the business. These discussions should be ongoing and involve all relevant family members, including those who may not be directly involved in the business but could still be affected by the transition.

    Encourage your children to express their own aspirations and concerns. Listen carefully to their input and be willing to adapt your plan based on their feedback. This collaborative approach can help build trust and ensure that everyone is on the same page.

    Identify and develop key skills

    Once you’ve established open communication, it’s essential to assess your children’s readiness to take over the business. This assessment should go beyond their desire to be involved and focus on their skills, knowledge and experience. Consider the following questions:

    1. Do they have the necessary education and training? Ensure that your children have the qualifications and capabilities required to run the business successfully. If not, provide opportunities for them to acquire the necessary skills.
    2. Have they gained relevant work experience? Working outside the family business can provide valuable insights and experience that can be beneficial when they eventually take the reins. A lot of family businesses require their children to work for other companies before they can join the family business. This gives the children a better perspective of working for others and also, they can gain industry knowledge to help the family business.
    3. Are they familiar with the industry? A deep understanding of your industry, market trends and competition is crucial. Encourage your children to stay informed and engaged in industry-related activities.
    4. Do they possess leadership qualities? Effective leadership is essential for running a business. Assess your children’s ability to lead and manage teams, make tough decisions and handle the challenges of business ownership.
    5. Are they financially responsible? Ensure that your children have a good understanding of financial management, including budgeting, financial forecasting and risk management.

    If your children lack certain skills or experience, consider providing them with mentorship, additional training or opportunities to work in different roles within the company to develop their capabilities gradually. Once you feel that they are ready for the next step, it’s time to create a plan of action.

    Related: 4 Lessons on Succession Planning for Entrepreneurs

    Create a clear succession plan

    A well-defined succession plan is a roadmap for the transition of your business. It should outline the specific steps and timeline for transferring ownership and leadership roles. Your plan should address key aspects such as:

    1. Leadership transition: Specify when and how leadership responsibilities will transfer from you to your children. Be clear about who will take on which roles and how decisions will be made during the transition period.
    2. Ownership transition: Determine how ownership shares will be transferred and at what price. This may involve discussions about equity distribution, buy-sell agreements and estate planning.
    3. Training and development: Outline a comprehensive plan for developing your children’s skills and knowledge in preparation for their new roles. Consider creating a structured training program or providing access to external resources.
    4. Conflict resolution: Anticipate potential conflicts that may arise during the transition and establish a process for resolving them. This can help prevent disputes from escalating and jeopardizing the business.
    5. Contingency plans: Prepare for unforeseen circumstances by developing contingency plans. What happens if one of your children decides not to join the business? How will you handle unexpected challenges or changes in the market?
    6. Legal and financial considerations: Consult with legal and financial advisors to ensure that your succession plan complies with all legal requirements and minimizes tax implications.

    Seek external advice

    While family businesses often benefit from maintaining control within the family, seeking external advice can be invaluable during the succession planning process. Consider involving professional advisors, such as lawyers, accountants, financial advisors and business consultants, who specialize in family business succession.

    These professionals can provide objective insights, help navigate complex legal and financial matters and offer guidance on best practices. Their advice can be particularly useful when dealing with sensitive issues like estate planning and tax implications.

    Gradual transition and mentorship

    A successful transition doesn’t happen overnight. It’s often best to implement a gradual shift of responsibilities and ownership over a period of time. This allows your children to gain practical experience and gradually assume greater leadership roles.

    Mentorship plays a crucial role in this process. As the current business owner, you can provide valuable guidance, share your knowledge and insights and help your children develop the confidence and skills necessary to lead effectively. Encourage them to take on increasing responsibilities and decision-making authority as they demonstrate their readiness.

    Related: Succession Planning: It’s Never Too Early to Start Thinking About the Future of Your Business

    Monitor progress and adapt

    Once the succession plan is in motion, it’s essential to regularly monitor progress and be willing to adapt as needed. Keep the lines of communication open with your children and other key stakeholders. Periodically review the plan to ensure it remains aligned with the evolving needs of the business and the capabilities of your children.

    Be prepared to make adjustments if unforeseen challenges arise or if your children’s interests and abilities change over time. Flexibility is a key factor in ensuring a successful transition.

    Preparing your children for the next phase of your business is a complex and multifaceted process. It requires early planning, open communication and a clear succession plan. By assessing your children’s skills, providing ongoing mentoring, seeking external advice and gradually transitioning leadership and ownership, you can increase the likelihood of a smooth and successful handover. Remember that a well-executed succession plan not only secures the future of your business but also helps to preserve the family legacy for generations to come.

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    Mark Kravietz

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  • What is The Future of Coworking Spaces in a Hybrid World? Here’s Everything You Need to Know. | Entrepreneur

    What is The Future of Coworking Spaces in a Hybrid World? Here’s Everything You Need to Know. | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    What is the future of coworking spaces in an increasingly hybrid world? As the CEO of Disaster Avoidance Experts, I’ve been at the epicenter of this seismic shift, helping companies navigate the complexities of hybrid work models. One of the most transformative trends I’ve observed is the decline of traditional office spaces and the meteoric rise of coworking spaces.

    The decline of traditional office spaces

    The traditional office, once a symbol of corporate stability and structure, is rapidly becoming an anachronism in today’s fluid work environment. As companies grapple with the complexities of a post-pandemic world, the limitations of conventional office spaces are becoming increasingly evident. The rigidity of long-term leases, the inefficiency of underutilized spaces, and the financial drain of maintaining large physical footprints are compelling companies to rethink their real estate strategies. No wonder that McKinsey Global Institute estimates that pandemic shifts could erase as much as $1.3 trillion of real estate value in big cities around the world by 2030.

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    Gleb Tsipursky

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  • How to Be a Great Manager — 5 Essential Tips | Entrepreneur

    How to Be a Great Manager — 5 Essential Tips | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Being a good manager is about more than just being proficient in your field — in fact, it’s a distinct skill that requires its own cultivation. As Michael E. Gerber says in his classic business book, The E-Myth, not all good bakers should become bakery owners. Over the course of my entrepreneurial career, I’ve found this advice to ring true again and again, and it continues to motivate me to improve my own management skills.

    In this article, I want to share five essential tips that will help you become an effective and successful manager. I apply these tips every day in my role as founder of cat brand tuft + paw, and it’s led us to incredible results.

    Related: What Sets Apart A Good Manager From A Bad One?

    1. Embrace radical honesty — high empathy + high directness

    The foundation of effective management lies in radical honesty — a perfect balance between high empathy and high directness. This means being forthright and transparent in your communication while empathizing with your team members’ feelings and perspectives. Avoiding difficult conversations can create more significant problems in the long run, undermining trust and respect — and frankly, wasting everyone’s time.

    Incorporating radical honesty into your management style can be challenging, especially if you’re a naturally reserved person, but I promise the payoff is worth the effort. I recommend periodically checking the radical honesty graph from Kim Scott’s book, Radical Candor, which serves as a reminder of the balance you’re aiming for. Strive to address issues directly and promptly, keeping in mind that honesty is the highest form of integrity. By cultivating this open and transparent environment, you will foster a culture of trust and respect within your team.

    2. Build trust and rapport through face-to-face interaction

    While radical honesty is essential in the workplace, it’s also important to build personal trust and rapport with your team. Make time for unstructured get-togethers with your team members, providing an opportunity for genuine connection beyond work-related discussions.

    Listen actively to the conversation and participate. We’re all humans with our own desires, concerns and experiences, and connecting on that personal level is the best way to show that you care. Over time, this approach fosters a sense of belonging and strengthens the team’s commitment to achieving shared goals. Building strong relationships with your team will not only enhance team morale but also enable you to better understand everyone’s unique strengths and weaknesses.

    3. Encourage open and honest two-way communication

    Building upon your own radical honesty and rapport with the team, encouraging open and honest two-way communication is the next piece of the management puzzle. Establish a culture where team members feel comfortable sharing their thoughts, concerns and ideas without fear of repercussions. As a manager, practice what you preach by actively seeking and valuing feedback from your team. Act on their suggestions when appropriate, which proves to them that their voices matter.

    Additionally, create forums for open dialogue, such as regular team meetings or anonymous suggestion boxes. Emphasizing transparent communication will quickly lead to improved problem-solving and better team dynamics, and in the long run, it will build the foundation for a more innovative company.

    Related: 6 Common Things Good Managers Do to Create Engaged Teams

    4. Give autonomy and flexibility to your team

    Great managers understand the importance of giving their team autonomy and flexibility in their roles. Trust your team members to take ownership of their tasks and responsibilities, and empower them to make decisions and contribute creatively.

    An excellent way to do this in our current work landscape is to offer flexible working hours or remote work options. By allowing your team to build a schedule that works for them, you’ll help create a workplace culture that prioritizes a healthy work-life balance. Employees who feel supported in their personal lives are more likely to be productive and engaged at work. However you choose to do it, giving your employees independence and flexibility will improve loyalty and motivation and will help you build a team that’s committed to the success of the business.

    5. Support team member growth and development

    As a manager, your responsibility goes beyond day-to-day operations; you must also be invested in your team members’ growth and development. Identify their strengths, weaknesses and career aspirations to help them reach their full potential (see the connection with tip #2?). Encourage continuous learning and professional development by providing opportunities for training and skill-building.

    One of my favorite business quotes goes: “What if we train people to be so good they leave us for somewhere else?

    To which the response is: “What if we don’t train them and they stay?

    You can see the problem here. No business can achieve its full potential without training its staff to achieve their full potential. When you invest in your team’s growth, you’re building a loyal and dedicated workforce that will contribute significantly to the organization’s success.

    In a nutshell, adopt the mindset that it’s better to train people to be so good that they might leave for other opportunities, rather than neglecting their growth and having them stay in unfulfilling roles.

    Becoming a good manager requires more than just technical expertise; it demands a commitment to developing essential leadership skills. By embracing radical honesty, building trust through face-to-face interaction, encouraging open communication, granting autonomy and supporting team member growth, you can become an incredibly effective and influential leader. Remember, the success of any organization lies in the hands of its managers and the culture they cultivate within their teams. Lead with integrity, empathy and determination, and watch your team thrive.

    Related: The 10 Golden Rules of Effective Management

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    Jackson Cunningham

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  • How Employers Can Better Support Working Parents and Caregivers | Entrepreneur

    How Employers Can Better Support Working Parents and Caregivers | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Despite years of experience juggling progressively demanding roles, I wasn’t prepared for how challenging this fall would be as a marketing executive with a kid starting school for the first time.

    And I’m one of the lucky ones: I work in a company with progressive policies that recognize the unique challenges parents and caregivers face. Nonetheless, this season has been a crash course in adapting to new schedules, managing conflicting emotions and moderating my own expectations of how I show up as a leader and a mom.

    For many parents, the transition to back-to-school for their kids means coping with scheduling conflicts and new demands on their time: from orientations and gradual entry schedules (and the mental and emotional labor that goes along with them), to inevitable sick days and the awkward discrepancy between school dismissal and standard business hours.

    What has become clearer to me is that, in many ways, school is designed for a bygone era when it was the norm that one parent stayed home (which is no longer a reality for many families). Although I am lucky to have a partner who shoulders some of this load, what’s helped the most is having an employer with flexible, family-friendly policies and leaders who understand the reality for working parents.

    I know I’m not alone in navigating the challenges that come with back-to-school season. A recent survey revealed that parents commonly feel overwhelmed at this time of the year. Yet, most employees want to succeed at work while raising kids, and helping them do so increases workplace satisfaction, loyalty and productivity.

    Here are a few steps employers can take to make this transition less overwhelming for parents (and that I believe can be impactful for other caregiving situations as well):

    Related: How Employers Can Help Working Parents Navigate Back-to-School Season

    Normalizing the realities of parenting

    Remember those awkward moments during the early days of remote work when kids popped up on Zoom cameras during meetings? Thankfully, I no longer feel self-conscious when my daughter barges in during a meeting. It’s simply part of being a working parent.

    The pandemic may have shed light on the juggle for employees with kids, but there are still significant challenges for those navigating this experience. One study found that 85% of women leave full-time work within three years of having their first child, and 19% leave work completely due to the lack of flexibility employers afford.

    Employers can support working parents by normalizing and accommodating caregivers’ needs — and their experiences. I’m a huge advocate for parenting out loud in the workplace. It’s one reason I’m proud of our dedicated Slack channel, “#parents-helping-parents,” where anyone can share their caregiving struggles and wins. Not only does it provide an outlet for those facing challenges, but it also offers the rest of the team visibility into the unique situations parents and caregivers face — and inspiration for designing policies around them. Case in point: This year, we were able to be proactive about shifting all leadership meetings for September to accommodate back-to-school demands.

    Related: Tips To Balance Work With Parenting

    Treating employees like the adults they are

    While there are many ways companies can support working parents, the irony is that when designing policies, many employers inadvertently treat their employees like children. Working parents, who are used to making the most of what time they have to get things done, know that flexibility is the ultimate benefit. It’s what has led organizations like ours to measure productivity based on outputs, not hours worked or rigid schedules.

    This flexibility has shown up in other ways as well: When I started in my current role, I was four months pregnant and unsure what that would mean for my future. But the leaders I work with were completely unphased. They knew I would need wiggle room in my schedule, even when I hadn’t yet realized it myself. And they gave me the autonomy to set my own boundaries with the reassurance that, together, we would make it work.

    It’s also worth noting that flexible hours and boundary-setting benefit everyone — not just parents. Whether employees want to pick up their kids at 3:00, come in late due to a medical appointment or work remotely from a different timezone, they can. All that matters to us is that the work gets done. It’s not always a perfect system, but it does allow parents to prioritize their family needs — and that makes them happier and more productive at work.

    Related: Give Working Parents What They Really Want: More Time

    Leading with empathy as a North star

    I am lucky that the people I work with understand just how much life — and priorities — change when you have kids. This was clear when I initially returned from maternity leave and was put through a rigorous re-onboarding process. Not only did I need a refresh on how the organization had changed, but it also reflected my team’s understanding that I had changed, too. To meet me where I was and allow me to reintroduce myself was highly empathetic on their part and reflects the old adage that it takes a village — both to raise a child and to care for its parents!

    I know this level of understanding isn’t always the norm, especially in startups where the median age is younger and fewer people may have kids. But even in companies where leaders aren’t parents, it is possible to act with the assumption that all employees — and especially those who are caregivers — may be struggling to balance the demands of work and home, especially during high-stress times like back-to-school season. And what they likely need more than anything else is an ally as opposed to an adversary at work.

    By embracing empathy, creating a culture where people can bring their full selves to work, and designing policies that allow for flexibility and autonomy, employers can make an already stressful time a little bit easier.

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    Christie Horsman

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  • 3 Truths That Might Make You Reconsider the Appeal of Unlimited PTO | Entrepreneur

    3 Truths That Might Make You Reconsider the Appeal of Unlimited PTO | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    The allure of unlimited Paid Time Off (PTO) is undoubtedly tempting: infinite vacation days, the promise of work-life balance and the freedom to manage one’s own time. But dig a little deeper, and the dream seems less paradisiacal. It’s time we address some of the unspoken realities of this increasingly popular employee “benefit.”

    Here are three truths that might make you reconsider the appeal of endless vacation days.

    Related: An HR Specialist Explains Why Unlimited PTO Can Hurt You In The Long Run

    Paid time off (PTO) is part of your negotiated salary; start acting like it!

    When we break down our remuneration package, we often consider our base salary and other perks like a healthcare package. For instance, the average healthcare benefits package makes up about 30% of a salary’s worth. So, if you’re earning a $65,000 salary, you could be looking at an additional $27,855 in benefits, bringing your total compensation to a handsome $92,855.

    However, one significant component in this calculation is frequently overlooked: vacation days. Like health benefits, these days have quantifiable value which translates to additional dollars and cents. Whether your company offers a “use it or lose it” policy or a traditional carry-over PTO policy, $3,000 is the average value of annual accrued, unused PTO that a U.S. employee holds. This locked compensation is either lost entirely (alleviating the company of any liability owed to the employee at termination) or is only accessible when that employee ultimately leaves the company (a nice and often overlooked bonus for the employee, and a not-so-nice, unexpected expense for the company).

    Yet, many of us disregard this, treating PTO as a luxury or afterthought rather than a hard-earned part of our salary package. It’s time to recalibrate our perspective and recognize the total worth of our compensation.

    Employees with unlimited PTO take fewer days off

    One might assume that employees would be more inclined to take extended breaks with no cap on vacation days. Surprisingly, the opposite is true. On average, an American worker takes 17 PTO days in a year. In stark contrast, those blessed with unlimited PTO only take an average of 10 days off.

    Why this discrepancy? The potential reasons are manifold, but one significant factor stands out: the fear of perception. Although always a factor, perception has changed drastically due to the significant influence the pandemic had over our work culture as we knew it. Employees might hesitate to frequently avail themselves of their PTO to avoid being perceived as taking undue advantage or appearing less committed to their jobs. And although 44% of U.S. employees said they prefer a hybrid work model, 31% think it’s more difficult to take time off when working from home. The lack of a defined boundary can paradoxically create a culture where taking time off becomes a rarity rather than a regularity.

    According to Sorbet’s 2022 PTO Report, although unlimited PTO policies only represent 8% of overall vacation policies offered in the U.S., the unlimited model is up 400% since 2019. This points to companies catching on to this notoriously bad policy with good marketing efforts that actually help alleviate the company of any debt owed to employees at the end of their relationship.

    Related: Unlimited Paid Vacation: ‘Jedi Mind Trick’ or Good Policy?

    Unlimited PTO is benefitting someone, just not you

    Another possible explanation? Employers’ motivation to create a culture that encourages and incentivizes PTO usage.

    At face value, unlimited PTO is a generous offering — a company prioritizing the well-being and autonomy of its workforce. This policy is positioned as if it’s an amazing benefit for employees, when in fact, it’s bad for employees and amazing for employers.

    Here’s the catch: Under traditional PTO policies, employees accrue a fixed amount of time off. If they utilize only some of their days, they can often cash out their unused days or roll them over to the next year. This means companies have a financial liability for every unused vacation day. But with “unlimited” or “flexible” vacation policies, this liability disappears. Workers aren’t accruing specific days off; hence, there’s no compensation for unused days. The shift to such policies can save companies billions, erasing a substantial financial burden off their books.

    As with many things, the devil is in the details. While unlimited PTO might sound idyllic on the surface, the underlying truths reveal a different story. Employees need to understand the intricacies of their benefits package, ensuring they’re truly getting the best deal for their well-being and financial future. Before getting swayed by the allure of endless vacation days, it’s worth pondering: Who really benefits from this arrangement?

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    Veetahl Eilat-Raichel

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  • 15 Strategies to Help Leaders Overcome Resistance to Change | Entrepreneur

    15 Strategies to Help Leaders Overcome Resistance to Change | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    In the ever-evolving landscape of the business world, change is an immutable force, one that is indispensable for fostering growth and adaptation. However, the inevitability of change doesn’t negate the fact that even the most well-conceived and well-intentioned transformations often encounter formidable resistance from employees and stakeholders alike. As a change leader, your proficiency in skillfully navigating and surmounting this resistance is not just a valuable asset but an absolute necessity for the triumph of any transformational endeavor.

    This article delves into the intricate dynamics of resistance to change, dissecting the underlying factors that fuel this resistance, and it serves as a compass to guide change leaders toward effective strategies to quell such opposition. From understanding the psychology of fear of the unknown to addressing concerns of job security, we will equip you with actionable insights and proven tactics to foster not just compliance but genuine enthusiasm among your team and stakeholders during times of change.

    Related: The 5 Most Important Aspects of Leading Others in Times of Change

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    Taiwo Sotikare

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  • What Does It Mean to Be An ‘Authentic Leader,’ Anyway? | Entrepreneur

    What Does It Mean to Be An ‘Authentic Leader,’ Anyway? | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Authentic? Try genuinely cringey. After his marketing firm laid off some employees last summer, HyperSocial CEO Braden Wallake posted a tearful selfie on LinkedIn. If Wallake aimed to come off as a vulnerable, authentic leader, his gambit backfired, provoking more outrage than positive engagement. As one commenter noted, at least the “crying CEO” still had a job.

    Compare that misstep with a moving video message early in the pandemic from Arne Sorenson, the late former president and CEO of Marriott International. A drawn, weary-looking Sorenson, who is suffering from pancreatic cancer and has lost his hair during treatment, should probably be resting at home. Instead, his voice breaking, he speaks candidly of the coming mass layoffs at the hotel chain, offering his people empathy and hope.

    We know authenticity when we see it. But what does it really mean, and how can leaders do it well? Here’s where things get complicated. At Meta, in presidential politics, and as a corporate consultant, I’ve worked with hundreds of leading CEOs and public figures. And authenticity meant something different to every one of them. In fact, it’s such an overused term that it should come with its own air quotes.

    But more than ever, people want leaders to offer a glimpse of their real selves, even if that view is to some extent curated. Why is authenticity so fashionable? Social media, for better or worse, has blurred the line between public and private. Remote work and Zoom meetings only upped the ante, prompting participants to share their personal lives with strangers — right down to that well-stocked bookshelf and not-so-casually placed guitar (guilty?).

    All that aside, authenticity is far more than just a gimmick … if you can get it right.

    Related: Authentic Leadership: What Is It and Why is it Important?

    Authenticity is complicated — and that’s OK

    For bosses who put in the effort, authenticity can boost trust in them and improve workplace wellbeing. It can also make workers more engaged and productive. One study of more than 700 employees at 85 small firms showed that when business owners are perceived as more authentic leaders, staff engagement and innovation see an uptick. In another analysis of some 200 European workers from a variety of industries, there was a statistically notable positive relationship between authentic leadership and on-the-job performance.

    That said, authenticity comes with its own built-in set of pitfalls and paradoxes. Beyond the motivational posters, it’s devilishly hard to pull off in practice, and I’ve seen it done wrong far more often than done right. For leaders, mastering authenticity starts with coming to grips with three key contradictions:

    1. Authenticity can be selective and strategic

    Let’s start with a critical nuance. Authenticity doesn’t mean shooting from the hip. In fact, there’s often a calculus involved. A leader can be authentic but also thoughtful and selective — choosing which selfie to share with the world, so to speak. For politicians, strategic authenticity is almost a reflex. Ronald Reagan loved jelly beans so much that he made them a fixture in the White House, passing around a jar of his favorite brand at meetings. A calculated choice to help humanize the world’s most powerful person? Sure. But that didn’t make Reagan’s jelly bean obsession any less authentic.

    2. Authenticity demands integrity — but in the classical sense

    Strategy aside, at its core, authenticity demands integrity. I mean this in the way Socrates did: All of the parts must be consistent with the whole. A leader who strikes one pose with colleagues and a completely contrary one with friends will be hard-pressed to convey authenticity. Walmart chief executive Doug McMillon, who started out unloading trucks for the retail giant, lives and breathes this kind of integrity. In photos and videos, he often wears the same name tag as every Walmart associate, because that’s who he truly is.

    3. Authenticity requires lowering the drawbridge

    You can’t follow someone you don’t trust, and you can’t trust someone you don’t know. Ultimately, authenticity demands a certain level of vulnerability — showing a glimpse of the person behind the professional facade. Gen. Stanley McChrystal, the retired U.S. Army general who commanded forces in Afghanistan, radiates this quality. I’ve seen him put privates and Presidents at ease with a candid personal anecdote or self-deprecating joke about his life and career. At a biological level, this act of opening up inspires deep reciprocity and confidence in the listener. Great leaders like McChyrstal enable people to get to know them in an instant so everyone can move on to trust and believability.

    Related: How to Become an Authentic Leader

    3 steps to authentic leadership, from beginner to expert

    Of course, mastering this in practice is easier said than done. For many leaders, opening up doesn’t (and probably shouldn’t) come naturally. Missteps — sharing too much, or the wrong thing or the right thing at the wrong time — can have real consequences. For leaders grappling with the mechanics of authenticity, here are a few stepping-stones that may help, based on conversations I’ve had with people who found compelling ways to get real.

    1. Find your on-ramp to authenticity:

    Every leader who wants to be authentic must start somewhere, by showing a little of themselves. Start by exploring what small, human detail can be your on-ramp to authenticity. This needn’t be earth-shattering or especially revelatory … as long as it’s you. Sports fan, amateur chef, gearhead, volunteer, reader, podcast listener, DIY enthusiast — all good options.

    In her early days as CEO of General Motors, Mary Barra posted micro book reviews on Facebook. The fact that Barra — an engineer at the pinnacle of American corporate life — shared those reviews with the rest of us mere mortals made them wildly popular.

    2. Set your own boundary between public and private:

    I’ve advised CEOs who shared intimate details of losing loved ones, while other leaders were reluctant to share pics of the family dog. Ultimately, there’s no “right answer” when it comes to how much of yourself to put out there. It depends on your own comfort level and an honest assessment of the risks involved.

    But here’s the thing: Authenticity will come much more easily if you invest time in thinking about and setting this boundary in advance. For instance, I’m an open book in many respects. My time in the army, hobbies (from gardening to learning guitar), even political opinions — that’s all on the table. But there are critical details about my family and friends that I simply won’t share. Part of staying grounded is holding back something from the rest of the world.

    3. If it’s scary, that means you’re doing it right:

    Reaching the next level of authentic leadership requires courage. At the end of the day, people are inspired by others who demonstrate the courage to take risks. Willingness to put your reputation on the line can speak volumes — helping cut through corporate noise and forge a real connection with an audience.

    One leader taking such a risk is Hamdi Ulukaya, founder of yogurt giant Chobani, who champions a politically charged cause: refugees. Through the Tent Partnership for Refugees, Ulukaya encourages other companies to follow Chobani’s lead by hiring those newcomers, making the case that they’re a dynamic economic engine.

    For leaders willing to get real — whatever that means to them — the rewards can outweigh the risks. I’ve carved out my own version of authenticity and helped guide others in the same direction, with positive results. Just don’t expect anyone to shed a tear if you get caught faking it.

    Related: The Surprising Secret to Authentic and Powerful Leadership

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    Craig Mullaney

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  • This Leadership Style Is Redefining Success in the Business World | Entrepreneur

    This Leadership Style Is Redefining Success in the Business World | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    In today’s business landscape, a distinct type of CEO stands out. These are not the conventional leaders solely driven by profits or quarterly results; they are transcendent leaders.

    A transcendent CEO embodies a visionary mindset that goes beyond the confines of conventional leadership. While many leaders might tunnel-vision on short-term profit margins or the next quarterly report, a transcendent CEO adopts a panoramic view of the business landscape. Their vision is not limited to mere fiscal performance; they aim to foster an environment where every stakeholder finds their place in the bigger picture.

    Related: How to Improve as a Leader by Optimizing Your Management Style

    Qualities of a transcendent leader

    For a transcendent CEO, business success is a multi-faceted gem that radiates with the collective fulfillment of everyone linked to the organization. They believe that an organization’s true value is realized when its employees find not just jobs, but purpose and passion in their roles. It’s reflected in suppliers and partners who feel genuinely valued and engaged, not just as transactional entities, but as pivotal cogs in a larger mission.

    Furthermore, their vision extends to the broader community. They understand that businesses don’t operate in isolation; they’re part of a community, a society and an ecosystem. As such, a transcendent CEO seeks to ensure that the organization’s impact is positive, sustainable and enriching, not just within its walls, but beyond. This ripple effect, where value and purpose permeate every layer of interaction and engagement, is the hallmark of transcendent leadership. It’s a leadership style that doesn’t just aim for success but seeks to redefine what success truly means in the modern business world.

    These leaders operate with a commitment to ideals that go beyond the bottom line. They use their influence to promote values such as unity, freedom, truth and love. This approach doesn’t disregard profits but prioritizes a balance between financial growth and ethical principles.

    Drawing an analogy, transcendent leaders are akin to modern-day alchemists. While they don’t literally turn metal into gold, they do strive to evolve rigid, outdated business models into more flexible and inclusive ones. This “Omni-win” approach ensures that success benefits the individual, society and the environment.

    Central to this leadership style is empowerment. Every team member, regardless of their position, is valued as an essential contributor with unique potential. This leadership model doesn’t strictly follow a top-down or bottom-up approach; instead, it incorporates the strengths of both. This balanced approach recognizes the mutual growth of individuals and the organization.

    But this leadership isn’t just about external tactics. At its core, it emphasizes personal growth and inner alignment. For a transcendent leader, internal spiritual and psychological alignment is crucial. They understand that true leadership starts from within.

    Related: Empowering Your Team Should Be a Top Priority. Here’s How to Start.

    Transcendent leadership vs. traditional leadership models

    Historically, the model of leadership in the corporate world mirrored that of ancient hierarchies: a structure similar to the pyramids, where a select few at the top wielded immense power, while the majority at the base supported these upper echelons. This authoritarian model, while stable and structured, was often imbalanced, relying heavily on a top-down approach. It primarily favored those in command, often sidelining the potential of those below.

    Such a leadership model, while credited with several milestones in business advancement, has inherent flaws. Centralized power often breeds a sense of complacency and entitlement in leaders, while the potential of countless employees is left untapped. In a world rapidly evolving, this is no longer sustainable. A vast reserve of innovation, creativity and productivity remains dormant when leadership fails to recognize and harness the brilliance that every individual brings to the table.

    In contrast, the servant-leader model attempted to subvert this hierarchy, placing the CEO at the foundational level, directly in service to customers and employees. While this approach brought a wave of fresh perspectives, promoting empathy and service, it also had its limitations. It sometimes led to leaders becoming too accommodating, often at the cost of decisive action and strategic foresight.

    The true evolution in leadership bridges the strengths of both these models. Enter the transcendent leadership approach. It understands that every individual, irrespective of their position, has something unique to offer — a specific talent, a distinct perspective or a groundbreaking idea. It acknowledges that leadership isn’t about dominance but about fostering an environment where each individual feels empowered to bring their full selves to work.

    Related: 7 Timeless Principles That Will Help You Become a Better Leader

    Transcendent leadership is more than a strategy; it’s a mindset shift. It requires leaders to introspect deeply, to align their inner psychological and spiritual values with their outward actions. In a world full of distractions and pressures, this might seem like a daunting task. However, the benefits of such alignment are unparalleled. Leaders who can harness this balance are not just efficient; they are holistically effective. They lead businesses that aren’t just profitable but are purpose-driven, communities that are not just engaged but empowered, and teams that are not just productive but passionately innovative.

    Reaching this state of transcendent leadership isn’t an overnight transformation. It requires continuous learning, self-awareness, and most importantly, a genuine commitment to seeing and treating every team member as a potential leader. The outcomes of this approach, though, are profound. Organizations that embrace this model don’t just thrive; they redefine success in terms that are both quantitatively impressive and qualitatively enriching. In essence, the evolution of leadership is the journey from power for a few to empowerment for all.

    Transcendent leadership offers a fresh perspective in the business world. It suggests a model where organizations don’t just thrive financially but also contribute positively to the broader ecosystem.

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    Satyen Raja

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  • America’s Downtowns Are Hurting in an Era of Remote and Hybrid Work — Will They Survive? | Entrepreneur

    America’s Downtowns Are Hurting in an Era of Remote and Hybrid Work — Will They Survive? | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Downtown areas have long been the beating heart of cities, bustling with activity and serving as economic hubs. However, the recent data from the 2023 INRIX “Return to Office” report reveals a concerning trend: 18 out of 20 downtowns in the U.S. are still experiencing fewer vehicular trips compared to pre-Covid levels. This decline has far-reaching consequences, impacting various facets of urban life.

    The decline is not uniform across cities. New York, the most job-dense downtown in the U.S., has shown resilience, with vehicular trips just 5% below pre-Covid levels. In contrast, San Francisco, the second-most employment-dense downtown, remains a staggering 41% below 2019 levels of traffic.

    A McKinsey report adds another layer: Office attendance has stabilized at 30% below pre-pandemic norms, thereby compounding the reduction in downtown traffic. Additionally, McKinsey’s data reveals that from mid-2020 to mid-2022, New York City’s urban core lost 5% of its population, while San Francisco’s lost 6%. This urban exodus has led to decreased foot traffic near stores in these metropolitan areas, remaining 10% to 20% below pre-pandemic levels. These two cities illustrate the complex dynamics at play, with local factors contributing to the varying rates of recovery.

    Overall, cities like Washington, D.C., Chicago, Seattle and San Francisco have shown the least growth. The stalled growth suggests that other local factors, such as education level, racial demographics, broadband access and local culture, maybe influencing telecommuting rates.

    Related: 45% of Millennials Now Have Plans to Buy a Home in Suburbia — and It Has Everything to Do With This Work Policy

    The impact of industry and location

    The convenience and flexibility offered by telecommuting have made it an attractive option for both employers and employees in certain industries. For example, the INRIX report finds that nearly 40% of employees in information, finance, and professional services (IFPS) are working from home nationwide.

    Yet telecommuting rates also vary widely across locations. In San Francisco, 64% of IFPS workers reported telecommuting, while in Houston, just 28% did. That suggests a clear impact of local culture, not simply industry dynamics.

    The significant decline in office attendance, particularly in superstar cities, forces a reevaluation of business real estate strategies. McKinsey’s report suggests that by 2030, the demand for office space could be 13% lower than it was in 2019 in a moderate scenario and up to 38% lower in the most severely impacted city. In this environment of reduced demand and potential oversupply, business leaders have the opportunity to negotiate more favorable lease terms or even consider relocating to prime but previously unaffordable locations.

    Downtown trips: Down and out?

    The reduction in downtown trips has had a direct and profound impact on local businesses, particularly those reliant on foot traffic. Restaurants, retail stores and hospitality services have suffered, leading to closures and financial strain. The real estate market has also felt the pinch, with headlines like “Owners are Walking Away from Downtown S.F. Buildings” highlighting the financial crisis faced by property owners.

    A vibrant downtown contributes significantly to local tax revenue. According to the International Downtown Association, downtowns deliver an average of 17% of citywide property tax revenue, 43% of hotel tax revenue, and 12% of sales tax revenue. The decline in downtown activity has led to a loss in these revenues, potentially leading to public budget cuts and negative implications for key government programs.

    Beyond the economic ramifications, the decline of downtown has a psychological impact on city residents. The once lively and energetic centers have become quieter, losing their vibrancy and appeal. This shift affects the perception of the city and can have long-term effects on community engagement and urban identity.

    The commuting conundrum

    The decline of downtown areas due to the rise of telecommuting presents a complex challenge that cannot be solved by simply forcing people back into the office. As I often emphasize to my clients in city governments, this approach is not only impractical but also fraught with negative consequences.

    Forcing employees to commute to the office can have a direct impact on their wellbeing. Long commutes are often associated with increased stress, fatigue, and dissatisfaction. The time spent in traffic or on crowded public transportation can lead to a decrease in overall life satisfaction and even contribute to mental health issues. The personal toll this takes on individuals cannot be underestimated.

    The environmental impact of increased commuting is another critical factor to consider. More cars on the road mean more emissions, contributing to air pollution and climate change. Encouraging telecommuting can be seen as an environmentally responsible choice, aligning with broader goals of sustainability and reducing carbon footprints.

    The economic argument against forcing people back to the office is equally compelling. Time spent commuting is time lost from productive work. The hours that employees spend stuck in traffic or waiting for public transportation could be better utilized, contributing to the economy. Furthermore, the cost of commuting, including fuel, vehicle maintenance, and public transportation fees, can be a significant burden on workers, reducing their disposable income and potentially impacting consumer spending.

    While the struggles of downtown areas are real and concerning, the solution is not as simple as mandating office attendance. A more nuanced and balanced approach is needed, one that takes into account the multifaceted impacts of commuting.

    City governments, in collaboration with businesses, can explore innovative solutions that encourage a healthy balance between remote and in-office work. This might include investing in public transportation to make commuting more efficient and less stressful, creating incentives for businesses to offer flexible work arrangements, and supporting the development of local amenities that make downtown areas more attractive places to work and live.

    Related: ‘Never Going Back to the Way It Was’: Salesforce CEO Marc Benioff Has a Grim Outlook on a Once Bustling Downtown

    Conclusion: A future in flux

    The remote revolution has reshaped the landscape of downtown areas, with telecommuting playing a pivotal role in the decline of vehicular trips. While some cities like New York have shown resilience, others continue to struggle with recovery. The future of downtowns is in flux, with telecommuting continuing to be a massive force in keeping both vehicular and transit trips down.

    The challenge now lies in finding a balance that allows for the vibrancy and economic vitality of downtowns to thrive while embracing the new normal of remote work. The road to recovery may be long, but with innovation, collaboration, and a keen understanding of the multifaceted influences on downtown travel patterns, cities can forge a path toward a prosperous future.

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    Gleb Tsipursky

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  • Why Benefits Can Be More Attractive Than Higher Salaries | Entrepreneur

    Why Benefits Can Be More Attractive Than Higher Salaries | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    In the cutthroat business world, attracting and retaining the best talent is a perennial challenge. Many employers often gravitate towards offering higher salaries to lure potential candidates. However, there’s a compelling case to be made about the effectiveness of offering employee benefits over mere salary increments. One of the most persuasive arguments lies in the realm of tax benefits. Here’s a deep dive into why you might want to adjust your compensation strategy.

    1. Tax Advantages Take the Lead

    For businesses, employee benefits are tax-deductible. This can significantly reduce the company’s tax burden compared to increasing salaries, making it more economically feasible. Furthermore, many benefits provided to employees, such as health insurance, are often excluded from taxable income, offering employees a double advantage: receiving the benefit and reducing their taxable income simultaneously. Think about it this way. Everyone needs health insurance and to save for retirement. Both essential needs are tax-deductible to the employer and the employee. It is far more efficient to buy/receive through an employer than take a higher salary and pay for these two essential needs with after-tax money. And it is far more effective to provide these benefits than paying a higher salary which means paying higher FICA taxes at 7.65% and higher workers’ compensation costs.

    Related: Listen to Trent Bryson’s ‘Grit Rising’ Podcast for Entrepreneurs

    2. Holistic Employee Well-being

    Offering benefits like health, dental, and vision insurance signifies a company’s commitment to the holistic well-being of its employees. A workforce that feels cared for in all aspects of their lives is generally happier, healthier, and more engaged.

    3. Loyalty and Retention Skyrocket

    A comprehensive benefits package can lead to reduced employee turnover. When workers feel they’re receiving long-term value from their employer, they’re less likely to jump ship, thus saving companies significant costs in hiring and training. This is especially true for employees who have dependents on their health insurance program.

    Related: 4 Critical HR Mistakes Companies Make That Hurt Their Growth

    4. Enhances Overall Job Satisfaction

    Benefits such as paid time off, professional development allowances, and wellness programs go a long way in ensuring employees are content and engaged, positively impacting their output and commitment.

    5. Financial Flexibility for Employees

    While high salaries can be enticing, they might not address some of the immediate concerns employees might have, like health costs or childcare. Benefits that cater to these concerns provide a form of financial relief and security. Additionally, newer benefit offerings like pet insurance and student debt relief cater to someone emotionally as well as financially.

    6. Positive Company Culture

    Cultivating a culture where employees feel valued often starts with the benefits package. Perks that promote work-life balance and well-being contribute to a more harmonious and productive work environment.

    Related: 6 Costly Mistakes CEOs Make Managing Business Insurance and How to Avoid Them

    7. Boosts Productivity

    Employees who don’t have to stress over healthcare costs or finding the next learning opportunity are more likely to be focused and efficient. This, in turn, drives the company’s growth. An example is financial wellness. If an employee continues to deal with the stresses of credit card debt, high interest rates on loans, and the feeling of never clawing their way out of financial troubles, they are more apt to sacrifice mental clarity for financial gain. Rushing off to a second job as a waiter instead of staying late on an important project is a prime example of this.

    8. Setting Your Company Apart

    In saturated job markets, what sets one company apart from another may not be the salary but the unique benefits they offer, making them a more attractive option for top talent.

    Benefits Have Team-Building Power

    While a competitive salary is undeniably crucial in the recruitment process, the long-term advantages of a robust benefits package, especially the tax incentives, cannot be understated. For the forward-thinking entrepreneur, this could be the game-changer in building a dedicated, satisfied, and high-performing team.

    For more information on setting up, improving upon, or benchmarking your own benefit programs, click here.

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    Trent Bryson

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