TRAVERSE CITY — A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems.
The county’s implementation of the new automated assistant software program for non-emergency Central Dispatch calls has been plagued by program mistakes, requiring monitoring to ensure it’s working properly, Central Dispatch Director Corey LeCureux said.
kAmr6?EC2= s:DA2E49 😀 C6DA@?D:3=6 7@C C6DA@?5:?8 E@ 2== 42==D 7C@> h“ 2D H6== 2D E96 4@F?EJ ?@?6>6C86?4J ?F>36C ab`haacdd_]k^Am
kAm%96 ?6H DJDE6> — 42==65 pFC6=:2? px — 😀 56D:8?65 E@ 2?DH6C 42==D E@ E96 4@F?EJ’D ?@?6>6C86?4J ?F>36C 2D H6== 2D E9@D6 E92E 5@?’E C6BF:C6 2 5:DA2E496C’D C6DA@?D6]k^Am
kAm%96 6IA64E2E:@? @7 92G:?8 2 72:C=J :?56A6?56?E DJDE6> FA 2?5 CF??:?8 3J ~4E@36C 5:5 ?@E 92AA6?] %96J ?@H 6IA64E E@ 9:E E92E 8@2= ?@ D@@?6C E92? =2E6 y2?F2CJ – @C A@DD:3=J =2E6C[ 244@C5:?8 E@ {6rFC6FI]k^Am
kAm%96 4@F?EJ D:8?65 2 E9C66J62C 4@?EC24E H:E9 pFC6=:2? 2?5 5:D4FDD:@?D 😕 yF?6 6DE:>2E65 E96 4@DE E@ CF? Se_[___ 7@C E96 7:CDE J62C 2?5 Sfa[___ 7@C DF3D6BF6?E J62CD[ E@ 36 A2:5 7C@> E96 6I:DE:?8 h“ DFC492C86 @? E6=6A9@?6 3:==D]k^Am
kAmr@F?EJ u:?2?46 s:C64E@C s62? q@EE 4@?7:C>65 E92E E96 7:CDE J62C’D A2J>6?E H2D A2:5 😕 7F== pF8] g]k^Am
kAm$@>6 255:E:@?2= 4@DED 92G6 366? :?4FCC65 3J pFC6=:2?[ 3FE E96 4@F?EJ 92D ?@E J6E A2:5 2?J 255:E:@?2= 4@DED 7@C E96 :>A=6>6?E2E:@?[ {6rFC6FI D2:5]k^Am
kAm%96 E9C66J62C 4@?EC24E 7@C E96 D@7EH2C6 H2D AFC492D65 7@C EH@ C62D@?D[ {6rFC6FI D2:5i “%@ AC@G:56 2 9:896C =6G6= @7 D6CG:46 E@ @FC 42==6CD 2?5 E96 86?6C2= AF3=:4” 2?5 E@ C65F46 E96 H@C<=@25 7@C 6>6C86?4J E6=64@>>F?:42E@CD D@ E96J 42? 7@4FD @? h“ 42==D 2?5 C25:@ EC277:4]k^Am
kAmsFC:?8 E:>6D @7 962GJ h“ 42==D @C :?E6?D6 C25:@ EC277:4 2>@?8 7:CDE C6DA@?56CD[ 5:DA2E49 92D 925 E@ :8?@C6 – @C EFC? @77 E96 C:?86C – 7@C E96 ?@?6>6C86?4J =:?6[ {6rFC6FI D2:5] %9:D px 2DD:DE2?E H:== 9@A67F==J 6?DFC6 E92E D6CG:46D E@ 4:E:K6?D 4@?E:?F6 F?:?E6CCFAE65 5FC:?8 E:>6D @7 962GJ h“ EC277:4 2?5 C6D@=G6 D@>6 @7 E96 C62D@?D 7@C E9@D6 42==D E@ C6=:6G6 E96 3FC56? @? 5:DA2E496CD 36EH66? 6>6C86?4:6D]k^Am
kAm“(6’C6 ?@E E96C6 J6E H:E9 E9:D AC@8C2>[ 3FE H6 9@A6 E@ 36 E96C6 D@@?[” 96 D2:5]k^Am
kAmx562==J[ E96 2FE@>2E65 2DD:DE2?E H:== 7:=E6C 2?5 D@CE E96 42==D 4@>:?8 😕 E@ E96 ?@?6>6C86?4J =:?6 27E6C 2 3C:67 4@?G6CD2E:@? H:E9 E96 42==6C] %96 D@7EH2C6 😀 56D:8?65 E@ 82E96C :?7@C>2E:@? 2?5 4C62E6 2? 24E:@? :E6> 7@C 5:DA2E496CD E@ 255C6DD H96? E96J 92G6 E:>6]k^Am
kAmx7 E96 42==6C D9@F=5 92G6 4@?E24E65 2?@E96C 56A2CE>6?E[ E96 2DD:DE2?E H:== EC2?D76C @C C65:C64E E96 42==]k^Am
kAm“p?5 E92E’D @?6 =6DD E9:?8 E92E 2? 6>6C86?4J E6=64@>>F?:42E@C 92D E@ 562= H:E9 H96? E96J’C6 562=:?8 H:E9 >65:42= 6>6C86?4:6D 2?5 =2H 6?7@C46>6?E 492D6D – 2?5 2== E96 @E96C E9:?8D E92E E96J 562= H:E9[” {6rFC6FI D2:5]k^Am
kAmqFE :7 E96 42== 5@6D 4@?46C? 2? 6>6C86?4J[ E96? E96 2FE@>2E65 2DD:DE2?E 😀 D6E FA E@ EC2?D76C :E 5:C64E=J E@ 2 5:DA2E496C]k^Am
kAmp? 2F5:E @7 =2DE J62C’D 42==D D9@H65 E92E 23@FE `f A6C46?E @7 E9@D6 E92E 42>6 😕 2D ?@?6>6C86?4:6D 24EF2==J C6BF:C65 2? 6>6C86?4J C6DA@?D6[ {6rFC6FI D2:5] s:DA2E49 H@C<6CD 92G6 366? H@C<:?8 H:E9 E96 pFC6=:2? AC@8C2> E@ AC@A6C=J D6E FA E96 2DD:DE2?E E@ :56?E:7J 2?5 C6DA@?5 E@ E96D6 EJA6D @7 42==D]k^Am
kAm%96 DJDE6> :D?’E A6C764E[ {6rFC6FI D2:5[ 3FE :E 😀 86EE:?8 36EE6C]k^Am
kAm“tG6CJ 52J[ H6’C6 7:?5:?8 2C62D @7 H62:DE2<6D[ 492?86D E92E H6 ?665 E@ >2<6[” 96 D2:5[ 255:?8 E92E E96 4@>A2?J 92D 366? C6DA@?D:G6 2?5 :>A=6>6?ED 492?86D BF:4<=J]k^Am
kAmvC2?5 %C2G6CD6 r@F?EJ $96C:77’D {E] y@? |@C82? D2:5 96 92D ?@E:465 2? :>AC@G6>6?E 😕 E96 2DD:DE2?E’D 23:=:EJ E@ 4@?E24E E96 4@CC64E 286?4J]k^Am
kAmqFE :E’D E96 5:DA2E496CD H9@ DE:== D66> E@ 36 >2<:?8 E92E 7:?2= 42== @? H96E96C E@ C6BF6DE 56AFE:6D[ D@ “2 9F>2? 😀 DE:== E@F49:?8 E92E 42== ;24<6E 367@C6 H6 D66 :E[” |@C82? D2:5]k^Am
kAm“x7 E96C6 😀 2? 6CC@C[ :7 E96C6’D 2?JE9:?8 E92E’D F?4=62C[ E96 5:DA2E496C 7:I6D E92E 367@C6 AFEE:?8 :E @FE E@ FD – @C E96J 86E 4=2C:7:42E:@? 7C@> E96 42==6C[” 96 25565]k^Am
kAm~E96C 492?86D 2C6 >:?:>2=[ |@C82? D2:5] u@C 6I2>A=6[ E96 @?=J 5:776C6?46 @? E96 42== D4C66? 7@C C6DA@?5:?8 56AFE:6D 😀 E96 :?5:42E:@? E92E 46CE2:? ?@E6D H6C6 4C62E65 3J E96 pFC6=:2? DJDE6>]k^Am
k9bm$*$%t| $t%&!k^9bm
kAm}F>6C@FD E649?:42= :DDF6D 92G6 366? :?G@=G65 😕 :>A=6>6?E:?8 E96 2FE@>2E65 2DD:DE2?E[ H:E9 E96 3:886DE EH@ 36:?8 4@>A2E:3:=:EJ :DDF6D 2?5 AC@8C2>>:?8 E96 2DD:DE2?E’D C6DA@?D6D]k^Am
kAm{6rFC6FI D2:5 @?6 @7 E96 :DDF6D E92E C62==J 56=2J65 E96 AC@;64E H2D 7:?5:?8 2 H@C<2C@F?5 7@C E96 4@F?EJ’D A9@?6 ?6EH@C<[ H9:49 H2D?’E 4@>A2E:3=6 H:E9 E96 px DJDE6>] %96 D@=FE:@? H2D E@ CF? 2== 42==D E9C@F89 E96 :?E6C?6E 5:C64E=J E@ E96 pFC6=:2? DJDE6>]k^Am
kAms:DA2E496CD >@?:E@C E96 :?4@>:?8 2FE@>2E65 DJDE6>’D C6DA@?D6D @? pFC6=:2?’D H63D:E6[ 6?DFC6 ?@ 6>6C86?4:6D 2C6 >:DD65 2?5 C6DA@?5 E@ ?@?6>6C86?4J 42==D H96? E:>6 2==@HD]k^Am
kAmz66A:?8 2? 6J6 @? EH@ D6A2C2E6 >@?:E@CD 😀 4FCC6?E=J 2 DEC2:? @? 5:DA2E496CD[ H9@ 2=C625J 562= H:E9 `c @E96C D@7EH2C6 DJDE6>D @? E96 ;@3[ {6rFC6FI D2:5]k^Am
kAm“%96J’C6 2=C625J <:?5 @7 AC6DD65 E@ E96 >2I @? E96:C 3C2:? A@H6C 2?5 E96 =:>:ED @7 9F>2? 23:=:EJ E@ >F=E:E2D< 2?5 ?@H H6’C6 2D<:?8 E96> E@ 5@ @?6 >@C6 E9:?8 2?5 E92E’D @3G:@FD=J ?@E 8@:?8 E@ 36 G6CJ A@AF=2C[” 96 D2:5]k^Am
kAmx?4@CA@C2E:?8 E96 42==D :?E@ E96 4FCC6?E 4@>AFE6C2:565 5:DA2E49 DJDE6> 😀 @?6 @7 E96 :DDF6D E92E DE:== ?665D E@ 36 255C6DD65[ 96 D2:5]k^Am
kAmx562==J[ pFC6=:2? H@F=5 EC2?DA@D6 E96 :?7@C>2E:@? :?E@ E96 56A2CE>6?E’D DJDE6>[ D2G:?8 E96 5:DA2E496CD 7C@> E92E E2D< 2?5 2==@H:?8 E96> E@ H@C< @77 @?6 D4C66?]k^Am
kAm“(6 2C6 4=@D6 E@ 86EE:?8 E92E :?E6C7246[ 3FE :E’D E2<6? BF:E6 2 3:E @7 H@C< @? @FC E649?:42= DFAA@CE E62>[” {6rFC6FI D2:5]k^Am
kAmqFE[ 3642FD6 E96 AC@8C2> 😀 DE:== 36:?8 >@5:7:65[ E96C6 2C6 7C6BF6?E >:DF?56CDE2?5:?8D @? E96 A2CE @7 E96 2FE@>2E65 2DD:DE2?E[ H9:49 C6BF:C6D “323JD:EE:?8[” 96 D2:5]k^Am
kAmpFC6=:2? 😀 4@>A=:2?E H:E9 4@F?EJ AC:G24J C6BF:C6>6?ED[ FE:=:K6D 6?4CJAE:@? 2?5 😀 46CE:7:65 3J E96 7656C2= rC:>:?2= yFDE:46 x?7@C>2E:@? $6CG:46D[ {6rFC6FI D2:5] %96 4@>A2?J DE@C6D C64@C5:?8D @7 E96 42==D E92E E96 4@F?EJ 42? 2446DD G:2 E96 :?E6C?6E 2D H6==]k^Am
kAm%96 @E96C >2;@C :DDF6 E96 56A2CE>6?E 92D 366? H@C<:?8 E@ C6D@=G6 😀 E96 AC@8C2>>:?8 @7 E96 2DD:DE2?E’D C6DA@?D6]k^Am
kAm“uC@> H92E H6’C6 962C:?8 7C@> pFC6=:2?[ E96 4@>A2?J[ H6 92G6 2 G6CJ 4@>A=6I DJDE6> 4@>A2C65 E@ @E96C h“ 46?E6CD 😕 9@H H6 E2<6 E96 42==D 2?5 9@H H6 C@FE6 E9@D6[” {6rFC6FI D2:5]k^Am
kAmpFC6=:2? 😀 ?@E FD:?8 D6=7E6249:?8 px 3642FD6 @7 :ED F?AC65:4E23:=:EJ 2?5 42A24:EJ E@ 92==F4:?2E6[ 96 D2:5] “%96C6’D 2 =@E @7 D276EJ 4@?46C?D E92E 4@>6 7C@> ;FDE E96 ?@E:@? @7 =6EE:?8 2? px 5@ :ED E9:?8]”k^Am
kAm%@ 2G@:5 E9@D6 :DDF6D[ E96 DJDE6> 😀 36:?8 56G6=@A65 F?56C E96 56A2CE>6?E’D 8F:52?46 H:E9 pFC6=:2?]k^Am
kAm%96 4@>A2?J 😀 AC@8C2>>:?8 2 D6C:6D @7 A2E9H2JD H:E9 “:7[ E96?” AC@>AED D@ E92E[ 7@C 6I2>A=6[ :7 2 42==6C D2JD E96J ?665 E@ DA62< H:E9 D@>6@?6 2E E96 ;2:=[ E96 AC@8C2> 4@??64ED E96> H:E9 E96 4@F?EJ ;2:=]k^Am
kAm{2DE J62C[ E96 56A2CE>6?E E@@< 23@FE “_[___ 42==D[ e_[___ @7 H9:49 H6C6 ?@?6>6C86?4:6D] p A@CE:@? @7 E9@D6 42==D H6C6 2?2=JK65 3J E96 56A2CE>6?E E@ 96=A 4C62E6 E96D6 A2E9H2JD 2?5 E96 AC676CC65 C6DA@?D6D H9:49 H6C6 E96? D92C65 H:E9 pFC6=:2?]k^Am
kAm{6rFC6FI D2:5 E96J 2C6 DA6?5:?8 H66
kAm“$@[ 7@C E96 9F?5C65D @7 5:776C6?E E9:?8D E92E D@>63@5J 4@F=5 36 42==:?8 23@FE[ 6249 @7 E9@D6 92D 366? 2 G6CJ =23@C:@FD AC@46DD E@ >2<6 DFC6 E92E H6 2C6 C@FE:?8 E9@D6 42==D FA E@ @FC DE2?52C5D[” {6rFC6FI D2:5]k^Am
k9bm%wt #t$!~}$tk^9bm
kAm%9FD 72C[ :E D66>D E92E E96 DJDE6> 😀 5:D=:<65 3J 5:DA2E496CD 3642FD6 @7 E96 :?4C62D65 H@C< :?G@=G65 E@ EC2:? :E[ 2?5 3J 42==6CD[ H9@ 2C6?’E FD:?8 :E AC@A6C=J[ {6rFC6FI D2:5]k^Am
kAmx? 255:E:@? E@ E96 6IEC2 D4C66? >@?:E@C:?8 2?5 EC2?D:E:@?:?8 36EH66? AC@8C2>D[ @?46 2? 24E:@? :E6> 😀 4@>A=6E6[ DE2776CD ?665 E@ C2E6 9@H E96 DJDE6> 5:5 2?5 AC@G:56 7665324< 7@C :>AC@G6>6?ED]k^Am
kAm“(:E9 9F?5C65D 2?5 9F?5C65D @7 E96D6 42==D 4@>:?8 :?[ E9:D 4C62E6D 2? 255:E:@?2= DE6A E92E H6 92G6 E@ E2<6 😕 @C56C E@ EC2:? E96 DJDE6>[” {6rFC6FI D2:5]k^Am
kAm%9:D 6IEC2 H@C<=@25 92D =67E E96 h“ E62> F?92AAJ[ H9:49 “:D E96 =2DE E9:?8 E92E H6 H2?E[” 96 D2:5[ “3FE H6 9@A6 E9:D 6IA6C:6?46 :>AC@G6D D@@?]”k^Am
kAm“%96C6 92D 366? 2 =@E @7 7665324< – 2?5 ?@?6 @7 :E 8@@5[” {6rFC6FI D2:5]k^Am
kAm~?46 E96 DJDE6> 😀 FA 2?5 CF??:?8 :?56A6?56?E=J[ 96 😀 9@A:?8 E@ AC:@C:E:K6 AF3=:4 65F42E:@? E@ E6249 A6@A=6 9@H E@ :?E6C24E H:E9 E96 2FE@>2E65 2DD:DE2?E]k^Am
kAm%96 C6DF=E H:== 36 36EE6C[ 72DE6C D6CG:46 :7 42==6CD 42? 6?8286 H:E9 :E 4@?G6CD2E:@?2==J[ 96 D2:5[ ?@E:?8 E92E 42==D 2C6 6IA64E65 E@ =2DE EH@ >:?FE6D @? 2G6C286]k^Am
kAm“qFE H96? A6@A=6 2C6 C6D:DE2?E E@ :E 2?5 EC62E :E =:<6 J@F H@F=5 EC62E 2?J @E96C A9@?6 EC66[ :E’D 8@:?8 E@ E2<6 2 =@E =@?86C[” 96 D2:5]k^Am
kAmx7 E96 AC@3=6>D 42?’E 36 D@=G65[ E96 56A2CE>6?E >2J 92G6 E@ 232?5@? E96 AC@;64E]k^Am
kAmqFE {6rFC6FI E9:?
kAm“%9:D 😀 >256 7@C AF3=:4 D276EJ[ 2?5 :E’D ?@E =:<6 E96 @?6 2E J@FC 46== A9@?6 4@>A2?J[” 96 D2:5] “%9:D E9:?8 42? 5@ H2J >@C6 – 2?5 :E’D 4FDE@>:K65 7@C vC2?5 %C2G6CD6 r@F?EJ]”k^Am
By Kathryn Depauw KDePauw@record-eagle.com
Source link









