ReportWire

Tag: ecommerce

  • eBay plans to cut 1,000 jobs because it couldn't grow enough | TechCrunch

    eBay plans to cut 1,000 jobs because it couldn't grow enough | TechCrunch

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    E-commerce company eBay said today that it plans to let go of 1,000 employees or around 9% of its workforce due to the ongoing economic conditions. The company said in a blog post that it also plans to cut contract roles in the coming months.

    The company’s CEO Jamie Iannone admitted that the company hired fast, but it didn’t grow enough to justify the headcount.

    “Despite facing external pressures, like the challenging macroeconomic environment, we know we can be better with the factors we control. While we are making progress against our strategy, our overall headcount and expenses have outpaced the growth of our business,” Iannone said in a note sent to employees on Tuesday.

    “To address this, we’re implementing organizational changes that align and consolidate certain teams to improve the end-to-end experience, and better meet the needs of our customers around the world.”

    The company joins a number of other organizations including Google, Amazon (including Twitch and Audible), Discord, Duolingo, Pixar, and Unity announcing job cuts in January 2024.

    In Q3 2023, eBay registered $2.5 billion in revenue and $1.3 billion in profits. However, the company gave a weak Q4 guidance, as it believed consumer spending was on a downward trajectory. The company also earned $2.2 billion by selling its equity in online ad business Adevinta to Permira and Blackstone last year. In July, the e-commerce company acquired Certilogo, which provides digital IDs to apparel. eBay is set to disclose its Q4 earnings next month.

    The company has been embroiled in a few controversies of late. Earlier this month, it agreed to pay $3 million in a corporate cyberstalking case of a U.S.-based couple. Last September, the Department of Justice accused the etailer of selling products that could harm the environment and public health.

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    Ivan Mehta

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  • Boost Your Ecommerce Success with These Top Photography Techniques | Entrepreneur

    Boost Your Ecommerce Success with These Top Photography Techniques | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Having an appealing product image can be quite helpful in the ever-changing world of online purchasing. How we take images of items to sell online has changed significantly over the last few years. The ways we display the goods we’re selling online change as more people purchase online and technology evolves.

    This article outlines the most recent techniques for taking images for websites, including how they should be lit, what equipment to use and what they should look like. It all revolves around assisting companies in succeeding in the competitive world of sales via the Internet.

    The visual revolution

    The way we look at things has changed a lot because of online shopping. Unlike in physical stores, we can’t touch or try items online. So, when we decide to buy something, we rely on its pictures. This is why online shops must take really good product photos. They have to be creative and show things in new and interesting ways.

    One trend is using lifestyle photos. Instead of just showing the product alone, they show it being used in real situations. For example, if they sell outdoor items, they might show people using them outdoors. This helps customers understand how the product works and makes them want to buy it.

    Another trend is minimalism. This means keeping things simple and clean. Products are often shown on plain backgrounds with soft lighting. This style is great for fancy or luxury items because it makes them look elegant and well-made.

    Lastly, there’s mobile-first photography. Since many people shop on their phones, product pictures need to look good on small screens. These photos should be clear, simple, and load quickly on smartphones and tablets. Making image files smaller and using tall or square shapes can enhance the mobile shopping experience. Online stores need to follow these trends to ensure customers have a great online shopping experience.

    Related: Why Influencers and Ecommerce Should Be the New Power Duo for Your Business

    Lighting techniques

    Regarding online sales, high-quality product photos are essential, and proper lighting is key to capturing the details effectively. Soft and gentle lighting techniques, achieved through tools like bounce boards and soft boxes, create a smooth appearance suitable for clothes and jewelry. For products with intricate details, dramatic lighting, like spotlighting or side lighting, highlights specific areas, making them visually appealing, especially for gadgets and fashion items. Natural light, obtained by shooting near windows or during the golden hour outdoors, adds authenticity and warmth, perfect for products related to health and outdoor activities.

    In addition to lighting, having the right equipment is important. High-quality cameras provide clear and professional-looking photos, like DSLRs or mirrorless options. Prime lenses enhance sharpness and brightness, especially in low-light conditions, ensuring detailed product images. Stability is essential; tripods and stands keep the camera steady for clear shots. Smartphone photography kits offer budget-friendly options, enhancing smartphone images with special lenses and tools. Continuous LED lighting provides a consistent glow and adjustable colors, allowing photographers to match the light with the product and surroundings. Editing software like Adobe Photoshop and Lightroom helps perfect the images by adjusting colors and removing backgrounds, ensuring your product photos look appealing and professional for online customers.

    Related: Learn How to Make Online Courses and Start a Profitable Side Hustle

    Staying ahead of the curve

    Because of new technologies and consumer preferences, the world of online shopping photographs is always here. Online retailers must always come up with innovative and fresh methods to display their items in images if they want to stay competitive. Here are some excellent suggestions to help you constantly take incredibly beautiful product shots.

    1. Regularly Update Your Content: Imagine your online store like a shop window. People passing by always notice if the display changes, right? Similarly, updating your product images is like changing the window display. You want it to look fresh and exciting, so people are curious to see what’s inside. By keeping an eye on how your products look, work, and suit different seasons, you ensure your store always feels new and inviting. It’s like giving your store a makeover regularly, making customers eager to explore.

    2. Conduct A/B Testing: A/B testing is like trying different flavors of ice cream to see which one you like best. You experiment with different styles, lighting techniques, and ways of presenting your products to find out what your customers prefer. It’s like asking your friends which ice cream they enjoy the most. By testing various approaches, you discover what makes your products more appealing to your customers. It’s a bit like finding the perfect recipe that everyone loves!

    3. Consider Professional Assistance: Imagine you want to take a beautiful picture, but you’re not sure how to use the camera. That’s where professional photographers come in – they’re like expert chefs in the kitchen of photography. They know all the tricks to make your products look incredibly delicious to buyers. Just like you’d hire a chef to cook a special meal, hiring a professional photographer ensures your products are presented in the best possible way. It’s like having a magical touch that turns your ordinary pictures into extraordinary ones.

    4. Stay Informed about Industry Trends: Staying informed about industry trends is like keeping up with the latest games or toys that everyone is talking about. You want to know what’s cool and exciting right now! In the world of online selling and photography, things change quickly. By reading magazines, attending online classes, and talking to other business owners, you learn about the newest and coolest ways to present your products. It’s like being part of a big conversation where you get all the tips and tricks to make your store the most attractive one on the block!

    Related: Ecommerce Basics: 10 Questions to Ask When Creating an Online Store

    E-commerce photography is always changing. When businesses use new styles, lighting, and equipment, they can make product pictures that grab people’s attention and boost sales online. Whether you go for natural-looking photos, simple designs, or pictures that look good on mobile phones, remember the most important thing is to tell a visual story that connects with your customers and shows your products in the best way possible.

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    Kartik Jobanputra

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  • How to Successfully Launch a Product on Amazon | Entrepreneur

    How to Successfully Launch a Product on Amazon | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    When you think of how to launch a product on Amazon, in my experience as an Amazon consultant, many think of mirroring their listing on their ecommerce website over to Amazon or listing a new product directly on Amazon and then running some ads. Or worse, putting the product on Amazon and getting to action items — like improving the imagery, product description and more — later.

    Any of those scenarios would be a costly mistake. This is because similar to how brick-and-mortar retailers want to see what type of foot traffic they can drive in the stores to move units during the test store placement phase, Amazon is no different.

    Many Amazon experts call it the “honeymoon phase,” where Amazon tests what type of volume you’re capable of on the marketplace as well as what type of traffic you send from outside the marketplace to your product listings. If it’s a strong Amazon product launch, then you’ll find getting impressions on your ads and ranking in product searches gets significantly easier. If it’s a poor Amazon product launch, those same things get more difficult and expensive.

    Luckily, there are time-tested and proven marketing strategies on how to launch a product on Amazon that Amazon sellers of any budget can use to skyrocket their sales from day 1. Here is a simple timeline to follow to successfully launch a product on Amazon.

    Related: How to Get Your First 100 Sales on Amazon

    When you launch your company:

    While you’re launching your brand and going through the process of getting your trademark, setting up your supply chain and claiming your brand’s social media handles, you’ll want to focus on building your platform.

    • Establish an audience and build a community where people know, like and trust you as a passionate enthusiast in your space.

    • Begin YouTubing, blogging, podcasting, or all three as long as you can before you launch.

      • This will authentically earn a future customer base of fellow passionate enthusiasts who will be paying customers from day one.

      • Your audience will also be brand ambassadors, willing to refer customers to you.

    • Build a Facebook Group around your brand and subject matter.

    • Collect emails from your audience.

    • Get Facebook Messenger opt-ins from your audience.

    3 months before launch:

    By now, you’ll have your branding, logos, product photography and talking points ready to go. This is when you start fostering critical relationships to help you drive sales from day 1.

    • Begin reaching out to influencers of your passionate enthusiast customers in your subject matter.

    • Begin reaching out to major publications that are popular with your passionate enthusiast customers.

    Related: New Amazon Sellers Must Avoid This Huge Beginner Mistake

    1 month before launch:

    You’re almost ready to launch your product on Amazon. You have product samples in hand and need to start priming your audience and Amazon Influencers alike.

    • Notify your audience on social media and email that your new product is coming.

    • Notify your Facebook Group members as well as brand ambassadors and brand evangelists that they can get early access.

    • Notify Amazon Influencers that the new product is coming, and clearly explain benefits and features.

    • Show off your new product on your YouTube channel, and let consumers know when it will be available. Direct them to a place on your website where they can sign up for a launch discount code on Amazon.

    • Discuss your new product on your podcast. Let consumers know when it will be available, and direct them to a place on your website where they can sign up for a launch discount code on Amazon.

    • Send your product to Amazon Influencers to review on their platforms.

    • Write articles for the industry blogs and media outlets that you regularly contribute to, building hype and clearly explaining the benefits, features and why your product is needed in the market.

    • Guest on notable industry YouTube videos and podcasts, building hype and clearly explaining the benefits, features and why your product is needed in the market.

    1 week before launch:

    You’re ready to launch your product on Amazon and have built up a significant audience to launch to. Now it’s time to let everyone know it’s launching soon and how to purchase it.

    The night before launch:

    • Notify your audience on social media and email the product is launching tomorrow, along with:

    Related: 5 Proven Marketing Strategies for Amazon Sellers

    Launch day:

    By building an audience and network of referral sources ahead of time, you’ll have a successful product launch on Amazon, no matter what your budget is.

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    Tanner Rankin

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  • 7 Customer Experience Strategies for Effective Branding in 2024 | Entrepreneur

    7 Customer Experience Strategies for Effective Branding in 2024 | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    As we proceed into 2024, the ecommerce branding landscape continues to evolve, but customer experience (CX) maintains its place at the forefront of effective branding strategies. After all, 44% of consumers affirm that nothing justifies a poor customer experience, not even lower prices or brand loyalty! This statistic underscores the critical importance of customer experience in the world of online retail, and I’ll help you master CX strategies for powerful ecommerce branding in this guide.

    We will now explore seven cutting-edge ecommerce customer experience strategies that are vital for branding success with successful examples. These insights will help you understand how to create a compelling and satisfying shopping experience that resonates with your audience and drives brand loyalty.

    By implementing these top seven strategies, your ecommerce brand can create an ecommerce customer experience that delights customers. This ultimately leads to effective branding, customer loyalty and business growth. Let’s dive into the key ecommerce customer experience strategies that will shape effective branding in 2024.

    1. Personalization of the customer experience journey

    The beauty of ecommerce lies in its potential for personalization. This extends beyond basic customized emails to enhance the entire shopping journey. It’s like being a tailor for customer experiences, where past interaction data is used to offer unique product suggestions and deals.

    Amazon is a leading example of this personalization strategy. They utilize customer purchase history and browsing data to recommend products, thereby creating a shopping experience uniquely tailored to each customer’s preferences and interests.

    2. Effective content strategy

    In ecommerce, a compelling content strategy involves providing valuable insights that resonate with the brand and meet customer needs. This can be in the form of informative blog posts, engaging videos, captivating infographics, and interactive social media content that both entertains and educates, fostering brand engagement and trust. The content strategy across the net is as important as the in-store experience.

    3. Reducing cart abandonment

    Abandoning a loaded cart at the checkout counter is a common sight in the physical world – but in ecommerce, it’s a grave concern. Think about it; your customers have picked out products they fancy and loaded their virtual cart, but a complicated checkout process or any unexpected costs pop up, and they’re gone! The trick here is to keep it simple. You need a streamlined, simplified checkout process and unmistakable transparency about all costs.

    The online apparel retailer, ASOS, has successfully addressed this by revamping their checkout process, offering free shipping and easy returns to minimize customer hesitance due to potential hidden costs, thus reducing cart abandonment rates.

    Related: 5 Powerful Pre-Launch Strategies for Your Next eCommerce Brand

    4. Building a social community through interaction and UGC

    Your brand isn’t just what you sell — it’s also the people who buy it and believe in it. So, developing a social community around a brand is a powerful way to boost customer loyalty and engagement. Encouraging interactions like product reviews, social media engagement, and user-generated content (UGC) not only provides valuable feedback but also strengthens the sense of community among customers.

    5. Focus on security and privacy

    Prioritizing security and privacy is one of the most crucial ecommerce customer experience strategies as building customer trust heavily relies on how well a business protects user data and maintains transparent privacy policies. In fact, a recent study by Spadoom reveals a telling trend: 52% of business leaders rank security as their top priority when choosing ecommerce cloud software.

    This statistic highlights the growing importance of robust security measures in the ecommerce sector, especially when selecting the right ecommerce software that guarantees data protection and adheres to stringent privacy standards.

    Related: 5 Ways Ecommerce Businesses Can Keep Their Customer Data Safe

    6. Short-form video: The rising trend

    What’s the secret sauce to marketing success in 2024? Short-form videos, particularly on platforms like TikTok and even YouTube. These bite-sized visual treats engage audiences, delivering creative and concise content that showcases products or brand stories in a captivating manner.

    Chipotle, the popular food chain, offers a perfect example. They’ve successfully tapped into the potential of TikTok, engaging with younger audiences via viral challenges and interactive content. The cherry on top? It’s entertaining and subtly promotes their products all at once.

    Related: 7 Proven Strategies for Launching a Successful Ecommerce Business

    7. Augmented reality and virtual reality

    AR and VR technologies are two game-changing ecommerce customer experience strategies. They let customers virtually “test-drive” products in their environment before tying the knot with a purchase. This immersive tech is particularly advantageous for items like furniture, where fit, size, and style carry substantial weightage.

    For example, say hello to IKEA’s AR app which allows customers to visualize how furniture would appear and fit in their homes, creating a practical and enjoyable shopping experience. By empowering customers to make well-informed choices, it reduces the likelihood of buyer hesitation and returns.

    Ecommerce branding in 2024 is all about walking on an innovative path while centering on customer needs. It’s about weaving experiences that enrapture your customers and leave them asking for more.

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    Vikas Agrawal

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  • 3 Ways AI is Revolutionizing Ecommerce | Entrepreneur

    3 Ways AI is Revolutionizing Ecommerce | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    In my work with ecommerce, I’ve seen AI evolve from a buzzword to a core part of business strategy. It’s not just about automating processes anymore; AI is reshaping how we interact with customers, manage inventory, and even handle customer service.

    In this article, I’ll share three critical ways AI transforms ecommerce: personalized shopping experiences, efficient inventory management and advanced customer service solutions. These aren’t just trends; they’re real applications of AI that are changing the game for ecommerce businesses today.

    Related: AI Is Coming For Your Jobs — Anyone Who Says Otherwise Is In Denial. Here’s How You Can Embrace AI to Avoid Being Left Behind.

    1. AI-powered personalization

    AI’s role in personalizing ecommerce experiences is incredibly specific and impactful.

    For instance, machine learning algorithms can create predictive models based on customer data such as purchase history, search queries and page views. These models are about displaying products a customer has viewed and anticipating future needs and preferences.

    Implementing this starts with data collection.

    For a small ecommerce site, this could involve using tools like Google Analytics to gather customer interaction data, and then applying machine learning algorithms through platforms like TensorFlow or IBM Watson to analyze this data.

    Here’s a practical step: integrating a recommendation engine on your site. These engines use AI to suggest products to customers.

    For example, if a customer frequently buys or views sports equipment, the engine will recommend related products like fitness accessories or sportswear. This isn’t random; it’s a calculated suggestion based on their behavior.

    Moreover, AI can dynamically adjust the content of marketing emails based on customer behavior. For example, if a customer often buys products on sale, your AI system can prioritize discount offers in their emails. This level of personalization is made possible by AI’s ability to process and learn from data at a scale no human team could manage.

    This approach doesn’t just increase sales; it builds a more personal connection with customers, making them feel understood and valued. It’s a powerful way for startups to stand out in the crowded ecommerce space.

    Related: 5 Ways the AI Revolution Can Help Your Ecommerce Business

    2. AI in inventory and supply chain management

    AI dramatically changes the game in managing ecommerce inventory and supply chains. It begins with predictive analytics — AI algorithms can forecast product demand based on various factors like seasonality, market trends and past sales data. This means we can stock inventory more accurately, avoiding overstocking or stockouts.

    For practical implementation, consider using AI tools for demand forecasting. Platforms like Blue Yonder (formerly JDA Software) can analyze sales patterns and predict future demand. This isn’t guesswork; it’s about using historical data to decide what to stock and when.

    Another area where AI excels is in optimizing the supply chain.

    For instance, AI can suggest the most efficient routes for product delivery or identify potential supply chain disruptions before they become critical issues. The real-time application of AI in inventory and supply chain management isn’t just about efficiency; it’s about being proactive rather than reactive.

    By leveraging AI, ecommerce businesses can reduce costs associated with excess inventory or expedited shipping, ultimately improving their bottom line. This is crucial for startups where every resource counts, and maintaining a lean operation is key.

    3. AI-driven customer service and support

    In ecommerce, AI is revolutionizing customer service by automating and personalizing interactions. A prime example is chatbots. These AI-driven tools can handle a range of customer queries in real time, from tracking orders to answering product-related questions. They learn from each interaction, becoming more efficient over time.

    Integrating a chatbot into your website or social media platforms is a great start for a startup looking to implement this. These tools allow you to set up AI chatbots to guide customers through your site, provide product recommendations, and even handle basic support tasks.

    Beyond chatbots, AI can also help personalize customer support. For instance, AI can analyze a customer’s purchase history and interaction to tailor support responses. If a customer frequently buys a particular product type, the AI can provide more targeted assistance related to that product category.

    Implementing AI in customer service isn’t just about efficiency; it’s about enhancing the customer experience. Customers get faster, more relevant support, leading to higher satisfaction. For startups, this means an opportunity to build stronger relationships with customers without the need for a large customer service team, making it a practical and impactful application of AI in ecommerce.

    Related: AI Is Poised to Change How We Shop: Here’s What You Need to Know

    Conclusion

    By embracing these AI strategies, startups can transform their ecommerce ventures. Personalizing shopping experiences through predictive models helps connect with customers on a deeper level.

    Efficiently managing inventory using AI forecasting tools like Blue Yonder ensures resource optimization. Meanwhile, customer service is revolutionized by integrating AI chatbots from platforms such as Drift, enhancing customer interaction and satisfaction.

    These strategies are not just futuristic concepts; they are accessible technologies that can be implemented now. For startups in the ecommerce space, adopting these AI-driven approaches is not just about staying competitive; it’s about setting a new standard in customer experience and operational efficiency.

    The world of ecommerce is evolving rapidly, and AI is at the forefront of this transformation. By leveraging AI’s potential, startups can unlock new levels of success and sustainability in the digital marketplace.

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    Mohamed Elhawary

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  • Why tech will remain the economy's biggest growth engine

    Why tech will remain the economy's biggest growth engine

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    Every year, Fortune publishes the Future 50, a ranking of the world’s largest public companies by their long-term growth prospects, co-developed with Boston Consulting Group (read more on the Future 50 and our methodology). In this series, we assess trends related to the future growth potential of businesses.

    A small fraction of all companies is responsible for the majority of wealth creation in the stock market over the long term: A recent study of 28,000 U.S. firms shows that almost all net shareholder value created between 1926 and 2022 was attributable to only 2% of the sample. 

    Leading the pack in terms of total value generated—over the entirety of the nearly 100 years studied—are digital technology players, specifically, the “MAMAA” companies (Meta, Amazon, Microsoft, Apple, and Alphabet), which now constitute more than a quarter of the value of the entire S&P 500. All five are currently among the 10 most valuable firms worldwide—with Nvidia and Tesla rounding out the stable of tech giants among the top 10. Across the Pacific in China, players like Tencent, Alibaba, and privately held ByteDance lead the valuation rankings.

    Stumbling blocks for the tech sector      

    Recently, however, the growth promise of the technology sector has seemed less certain. In China, the government launched a crackdown on its tech champions and their superstar CEOs, enhancing data privacy measures and increasing its antitrust vigilance. Now, the CCP is putting pressure on digital entertainment players by severely restricting internet usage for minors. In the U.S., increased public scrutiny over the impact of social media (which is alleged to cause depression and contribute to social polarization) is putting pressure on players like Meta, while Amazon finds itself facing a landmark monopoly case

    Rising geopolitical tensions are also affecting tech players—from the Biden administration doubling down on export controls of advanced chip manufacturing equipment to China, to the much-discussed TikTok ban, or the recent calls to halt a partnership between Ford Motor Co. and Chinese battery manufacturer CATL. 

    Finally, there are the layoffs, now totaling over 400,000 workers through 2022 and 2023 (or roughly 4% to 5% of the total US tech sector workforce). While these are partially correcting for pandemic-era over-hiring, they also reflect a shift in investor focus from long-term promises to short-term payoffs, in reaction to increased interest rates that make riskier long-term investments less attractive. Higher rates have also contributed to the current venture capital “winter,” in which deal counts and values have fallen to 2020 levels and startup exits as well as capital raised are at long-time lows.

    Given these significant headwinds, it is no wonder that Fortune’s ranking of the 100 Fastest-Growing Companies is no longer dominated by the tech industry. The top 10 are now firmly rooted in the physical realm, selling building materials or wires, refining steel, manufacturing cars, or drilling for oil. Only 17% of the included players are from the tech industry—roughly the same representation as, say, the energy sector—while the MAMAA companies are nowhere to be found.

    Does this indicate that tech is no longer the growth engine of the economy? Or, as Fortune CEO Alan Murray suggested, will the trend towards dematerialization and digital technologies continue?

    Tech evidence from the Future 50

    A look at the data suggests that technology will remain a key growth engine. The Future 50—an annual ranking, co-developed by Fortune and BCG, which assesses the long-term growth prospects of the world’s largest public companies—continues to be dominated by firms from the IT and communications sectors. Those sectors have consistently captured around half of the top 50 spots since the ranking’s inception in 2017. So far, the promise of growth potential of the Future 50 has consistently borne out, with all annual cohorts outperforming the S&P 500 as well as the S&P 500 Growth indices on revenue growth.

    How can we reconcile the headwinds the tech sector is currently experiencing with its high future potential?

    For one, there is a difference of time scales. In the short term, economic and geopolitical turbulence has created significant stumbling blocks. But in the long term, the invention and proliferation of new technologies will continue to drive improved standards of living, as it has throughout human history—and it will unlock growth and profits for the companies that provide these technological solutions. 

    Moreover, it is worth differentiating between technologies, which are not equal in terms of the growth potential they create—as a closer look at the 2023 Future 50 reveals. 

    On this year’s list, B2B-software providers, which are enabling the AI revolution, achieve particularly strong representation (e.g., cloud firms like No. 1 Snowflake or No. 6 Cloudflare, cybersecurity players like No. 2 Datadog or No. 3 Crowdstrike, and big data analysis firms like No. 18 Palantir). This is consistent with the valuation rally driven by generative AI that several tech giants experienced in 2023. Also well-represented among the Future 50 are cleantech players (e.g., EV manufacturers No. 5 Li Auto and No. 13 NIO, and solar panel as well as battery manufacturers such as No. 10 EVE Energy, No. 12 Sungrow, and No. 17 Suzhou Maxwell), as the global demand for sustainable technologies continues to rise.

    However, merely embracing the most-hyped technologies will not be sufficient for companies to achieve sustainable growth. So, how can companies turn technology into competitive advantage—and how can investors separate the wheat from the chaff? 

    Turning technology into advantage

    It is prudent to recall the AI boom of the 1980s, which was centered on “expert systems” that were meant to emulate human problem-solving in highly specialized domains, following rules defined by experts—for example, identifying compounds based on spectrometer readings. 

    In business, the most famous such system is XCON, deployed at computer manufacturer Digital Equipment Corporation to automatically select components based on customer requirements. It reportedly saved the firm around $25 million per year by reducing errors and enhancing the speed of the assembly process. As a result, corporations around the world began to develop their own expert systems and a hardware industry sprang up around these investments. However, most companies were unable to identify use cases for their systems or found that the costs of upkeep were prohibitive. As such, more than 300 AI companies had shut down or been acquired by 1993, ending the first commercial wave of AI.

    To create value, new technologies need to be embedded into specific applications, and be accompanied by revolutions in operating and business models, which ultimately weave them into the wider social fabric. For example, a spark plug, in isolation, is not a revolutionary technology. Placed in an internal combustion engine that powers a car, that is driven by a person, within a society that has roads, traffic laws, and a culture of automobile use, it reveals its revolutionary potential. 

    Similarly, the MAMAA companies were able to turn the technology of the internet into mammoth valuations only by creating digital platforms and assembling an ecosystem of suppliers, contributors, as well as customers that used and benefited from them. This, in turn, required defining new ways of not just capturing, but sharing value among ecosystem participants, and developing new forms of leadership across the ecosystem that relied not on authority, but cooperation.

    Four prerequisites for advantage

    Our research has identified four prerequisites for how to apply technologies in a way that unlocks advantage—and the Future 50 companies demonstrate how to put them into practice.

    1: Identifying a specific application

    For one, an explicit thesis for how a new technological solution will create value for customers is required. For example, how can the technology be applied to help customers execute existing “jobs to be done” to a higher level of quality, or to make new valuable jobs feasible? 

    Many companies are now exploring the implications of generative AI for their business—with CEOs having major fear of missing out—but many limit themselves to identifying potential efficiency improvements (e.g., enhancing the productivity of software developers). As the technology becomes more widely available, any advantages it enables in terms of operational efficiency will be erased. 

    Recognizing this, Future 50 No. 2 Datadog is not content creating large language models (LLM), but rather developing tools that allow its customers to monitor and optimize how their proprietary models perform. 

    2: Defining a unique approach

    Moreover, companies need to deploy their technology in a way that is difficult to replicate. This is particularly crucial with technologies that are “born commoditized,” like LLMs, many of which are open-source.

    For example, No. 48 Spotify realized that the value proposition of a music streaming service would not only be the ability to instantly access songs listeners already know, but also the ability to discover new artists or albums they may enjoy. It developed “Discover Weekly,” a personalized playlist of recommended new music—predicting songs an individual may find appealing based on data collected from millions of users exploring Spotify’s catalogue. By facilitating customer exploration, Spotify has created a source of competitive advantage that depends on the size of its userbase and the power of its algorithms—which are more difficult for competitors to imitate than the breadth of its catalogue or the reliability and sound quality of its app.

    3: Capturing and sharing the value

    Next, companies need a plan for monetizing their new offerings. For example, building a website in the late 1990s did not automatically translate into increased value generation (though not having a website could be disadvantageous). Recognizing this, companies like Alphabet’s Google are now racing to define how to monetize GenAI tools—as their current main revenue driver, advertising, seems to be less appropriate for use with chatbots than traditional web search.

    In a world dominated by business ecosystems, companies also need to ensure that their approach to value capture does not alienate other participants. For example, No. 9 DoorDash has defined a system in which value is provided to all players on its platform: Buyers gain convenience; merchants and payment providers unlock an additional revenue stream; and Dashers get access to a flexible work model.

    4: Renewing the advantage

    Finally, companies need to be able to renew their competitive advantage when others catch up. The MAMAA companies have all embraced this, evolving substantially over time by embracing new growth engines at critical junctions. Microsoft CEO Satya Nadella, for example, pivoted his firm’s software business from a product to a service model.

    The Future 50 also embody this virtue. No. 14 Snap has long been a pioneer in social media, with competitors like Meta copying several of its features over the years. In an ever more crowded space, Snap keeps exploring new avenues to monetize and expand its userbase: For example, it recently struck a partnership with Amazon Fashion, in which shoppers browsing eyewear products can use Snapchat’s augmented reality features to virtually try on glasses. 

    Similarly, No. 49 CATL, the largest global manufacturer of lithium-ion batteries, has started pivoting to sodium-ion batteries, which rely on more abundant materials and are cheaper to produce. The firm announced it would start mass production this year, with the new technology being included in production cars in China as of Q4.

    The importance of the operating model 

    Technology guru Andrew McAfee posits that underlying the remarkable performance of the Silicon Valley giants is not just that they are at the center of a technological revolution, but also, that they are leading a revolution in how business is done—which he describes as the Geek Way.

    Our analysis confirms that the Future 50 tech players share several cultural and structural characteristics which heighten their grow potential and help them avoid a descent into bureaucracy. They invest heavily in R&D and, as a result, have larger and higher-quality patent portfolios; they have relatively youthful and stable leadership; they have leaner corporate structures; and they have a more pronounced long-term strategic orientation. For the Future 50, we assess that orientation with a natural language processing-based approach, weighing the frequency with which company leadership discusses short-term vs. long-term issues in official filings. 

    ***

    Despite significant short-term headwinds, technology is poised to remain the growth engine of the global economy. However, as AI and other technologies—like cleantech and synthetic biology—are set to change business and the world, investors should remain prudent: Embracing these technologies will not be sufficient for companies to gain an advantage—rather, unlocking sustainable growth will require identifying an application of these technologies that solves a valuable problem, a unique deployment towards this end, a way to capture and share the value that is created, and a capacity for continuous renewal.

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    Martin Reeves, Adam Job

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  • Online Holiday Shopping Fraud: What Retailers Need to Know | Entrepreneur

    Online Holiday Shopping Fraud: What Retailers Need to Know | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    The last few months of the calendar are huge for any retailer. In the U.S., Black Friday, Cyber Monday and Christmas sales reached almost $937 billion combined just last year alone.

    It’s also typically the time when retailers see an increase in fraud, with an 82% higher rate of daily attempts in the long weekend between Thanksgiving and Cyber Monday last year. However, experts say that retailers should brace themselves this holiday season in particular, as many factors have combined to make it an even more opportune time for fraudsters.

    First, the combination of rising inflation and predictions of a recession in the next 12 months means that consumers with ever-tightening budgets are more likely to fall prey to false “deals.” Second, the latest technology such as generative AI enables fraud to be executed on a much larger scale than ever before.

    Finally, crime does indeed seem to pay for fraudsters, as they are rarely held accountable for their crimes. New regulations in the U.S. are holding merchants and banks accountable for fraudulent transactions, while those behind them usually go unpunished. Generally, banks are more likely to be liable when the fraud involves an actual card, and merchants are more likely to be stuck with the cost for card-not-present transactions, when just the card’s details are needed, like online payments.

    Here are four types of online fraud for which merchants should be on the lookout this holiday season.

    Related: How to Transform Your Company’s Website Into a Real Money Maker This Holiday Season

    1. Malicious generative AI

    AI is being used to turbo-charge fraud, with tools such as WormGPT and FraudGPT now available for free on the dark web, where they are used for malicious purposes. FraudGPT can create very believable phishing scams, in addition to launching viruses and malware from websites that look like trusted retail sites but are in fact false. WormGPT can use data from chats to mimic customer support agents / trusted retail brands and thus trick consumers into giving confidential information (e.g. their credit card details), as well as create fake products on online marketplaces, generate counterfeit coupons and promotions that seem legit, and create fake online reviews.

    Email security company SlashNext conducted an experiment wherein they asked WormGPT to generate an email intended to urge an unsuspecting account manager into paying a fake invoice. According to researchers, WormGPT’s email was not only remarkably persuasive but strategic and cunning, demonstrating its potential for sophisticated phishing attacks.

    What can merchants do?

    To defend against this latest threat, merchants should ensure that all cybersecurity training for their company, such as awareness programs, is continually updated to include the latest warning signs of fraud. These include things like language that implies urgency.

    2. Website spoofing

    Another type of online fraud that merchants should be aware of is website spoofing, or brand impersonation with the intent of launching phishing attempts to execute online fraud. Cybercriminals replicate a business site with an identical frontend to the original and a barely-changed domain name so that users are likely not to realize the site is fake and so to trust it with their personal data. In 2022, more than 4.7 million phishing attacks took place.

    As long as the impersonated site is up, it damages the brand financially and reputationally, leading to customer churn. Memcyco’s Ran Arad refers to this critical time as the ‘window of exposure’: the time between when a counterfeit website is detected by Threat Intelligence Solutions, and its eventual takedown. In Arad’s words, “During this critical period, unsuspecting customers can be easily lured to the fake site, leading to potential monetary losses, data breaches and the exposure of personal identities. Alarmingly, many companies currently lack the insight to determine how many of their customers have fallen prey to scams during this vulnerable window.”

    With the help of technology, brands can take these spoof sites down. However, the process can take too long to prevent customers being conned out of their money by fraud.

    What can merchants do?

    Instead, merchants should implement website fraud detection solutions that are able to identify fraud attempts in real-time. These will minimize the scope of damage and exposure of customer details as much as possible.

    Related: Retailers Are Going to Shatter Discount Records This Holiday Season — But You’ll Have to Shop the Right Way to Cash In

    3. Gift card fraud

    With gift card sales expected to reach $2 trillion by 2030, gift card fraud is also expected to increase — specifically around December time. Although there is an annual spike in gift card purchases in mid-December, Christmas Eve sees a staggering six to seven times more sales in gift cards.

    Gift card fraud occurs when fraudsters steal a user’s credit card information and then buy a gift card with it. This kind of scam is effective because it leaves very little trail for the victims to follow: fraudsters can make purchases with stolen gift cards without needing any ID. For consumers, it’s virtually impossible to get this money back.

    What can merchants do?

    Merchants can attempt to prevent gift card fraud by placing limits on the ability to make large or repeated gift card purchases. In addition, having an internal system for tracking individual gift cards helps prevent fraudsters from taking advantage.

    4. Bot attacks/account takeover

    Account takeover is an old threat in retail, but with a rise in ecommerce fraud rings it has taken on a new twist. Malicious actors are employing bad bots to facilitate credential-stuffing and brute force attacks, as automation can cycle through potential credentials quickly until successful. These attacks have the potential to lock retail customers out of their accounts, provide fraudsters with sensitive information, contribute to business revenue loss, and increase the risk of non-compliance.

    As bot attacks on ecommerce sites increased by 71% in 2022, merchants are caught in a double bind. On one hand, it has become increasingly challenging for merchants to keep user accounts safe. At the same time, failure to do so can harm their business through fraudulent transactions, payment fraud, user distrust, and a negative impact on their brand reputation.

    The sophistication of these cybercriminals and criminal rings is fast-increasing, presenting a significant threat to retailers. Ping Li, Signifyd’s VP of Risk and Chargeback Operations, highlights that at one point in 2020, the automated attacks on their Commerce Network increased by 146%: “We’ve seen fraud rings unleash bots for everything from credential-stuffing to breaking into accounts, to rapid-fire fraud attacks, to quickly buying up the inventory of hot products for resale.”

    What can merchants do?

    Merchants should invest in technology that identifies the newest emerging fraud tactics. Many of these tools use machine learning and artificial intelligence to defend against bot attacks by malicious actors.

    Related: What Every Small Business Needs to Know About Friendly Fraud

    Step up the protection of your business this holiday season

    As retailers brace for a surge in fraud during the holidays, many factors are rendering increased vigilance crucial. In these times of economic uncertainty, merchants must put additional protections in place, especially since they are now accountable for reimbursing the victims of successful fraud attempts.

    Fraudsters are also exploiting new and emerging technologies. Internal policies, including cybersecurity training and awareness, can offer increased protection. However, it is fraud detection technology — which identifies fraud attempts in real-time across multiple attack vectors, including websites — that should be the first line of defense for brands today.

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    Ralph Tkatchuk

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  • How to Prepare Your Business to Win Big on Black Friday | Entrepreneur

    How to Prepare Your Business to Win Big on Black Friday | Entrepreneur

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    There’s no shopping day quite like Black Friday. Whether you participate online or battle your way through hoards of determined shoppers, Black Friday can be a stressful time for retailers looking to make money.

    But just like how shoppers plan out their mall trips to maximize their time while getting everything they need, stores need to ensure they are equally prepared for a massive influx of shoppers. A little digital preparation can help you stay ahead of your shoppers while you compete with some of your larger competitors. As you build out your Black Friday planning list, make sure to include some gentle research on your customers and their spending patterns, as well as what other businesses like yourself are doing for their marketing efforts.

    It’s estimated that one in three Americans plan to shop on Black Friday and that number is expected to rise as stores take advantage of online marketing and add more days for consumers to shop. Minimize your stress and any headache by preparing and putting your business in the best position to succeed.

    Related: The Best Black Friday Deals of 2016

    1. Research and engage with your customers.

    Like any other store sale, it’s important to research your customers and identify marketing tactics to research your target audience. If you have an email list full of loyal customers, give your customers a heads up and let them know of the sales that are coming up. Or you can build hype around Black Friday by offering special rewards and loyal customer discounts for certain items. You can also utilize free tools like social media to encourage shoppers to come to your stores or hosting giveaways prior to Black Friday.

    “The success of a Black Friday promotion is no longer determined by in-store deals, nor is it determined solely by sales on Black Friday itself,” says Steve Cuffari, Senior Content Marketing Manager from CouponBox.com. “Most retailers now begin their promotions and sales well in advance of Black Friday and continue them long after. For example, big players like Best Buy and Bed, Bath and Beyond create promotions branded as Pre-Black Friday sales, Sneak Peeks and Black Friday Previews.”

    Related: 10 Early Black Friday Deals You Can Get Now!

    2. Organize all of your sales.

    While the goal of Black Friday may be to sell all of your products, you also want to make sure you keep track of all of your inventory. The holiday season is crazy hectic; it’s important to stay organized so you know exactly what you have in your stores at all times. When you organize your products in a spreadsheet format, you can identify which products you want to put on sale and also determine how much of a sale you can afford to discount your items.

    With an organized spreadsheet, you avoid mispricing items on-the-fly as customers roll into your stores, and it also helps you create a contingency plan if you need to order additional products prior to the sale. The last thing you want is to face a horde of angry shoppers looking for a popular item that sold out in the first minutes of Black Friday.

    Related: Retailers Are Finally Realizing That Starting Black Friday on Thanksgiving Is a Terrible Idea

    3. Put your stores to the test.

    If this is your first time preparing for Black Friday, you may want to test your website and store to ensure you can handle increased traffic. One of the worst things that could happen to your store on Black Friday is your website crashing due to the surge in traffic, which could result in lower sales and increased customer frustration.

    You also want to test your physical storefront to make sure your employees are ready to deal with waves of customers. Trina CEO of Primal Life Organics states. “We are using Shopify, you won’t have to worry about this. Thousands of high-volume Shopify merchants regularly experience huge traffic surges, including the infamous Shark Tank effect, without any interruptions.”

    Now is also the time to clean up your stores; place items within reach and remove any items that may block the pathway for shoppers running throughout your storefront. Prior to Black Friday, communicate with any vendors and suppliers to ensure they can also keep up with the increased demands that come with the holidays.

    4. Optimize your email chain.

    In 2014, the average cart abandonment rate for shoppers on Black Friday was a whopping 65% and that rate fluctuates depending on what platforms your customers are doing their shopping. To prevent such a high abandonment rate, create abandoned cart emails to remind customers of the items they have not yet purchased. You should also make sure your website is mobile and tablet friendly.

    A 2015 IBM study found smartphones accounted for 44% of all online traffic on Black Friday and we should expect that number to grow as the number of customers with smartphones also increases. Optimize your website so it is fully functional and responsive on mobile devices. Talk to your web designer and gain feedback from customers to identify what works and what needs to be improved before the holiday shopping starts. With a strong mobile presence, you ensure your customers can access your store no matter where they may be in the United States.

    Black Friday is a major shopping day for retailers and customers alike. For the customers, it’s all about finding the best deals for anything they could possibly imagine. And for retailers, the Thanksgiving shopping experience is all about maximizing profit by selling as many discounted items as possible. With proper planning and a sound game plan in place, you can ensure your business – both large and small – can take full advantage of the American shopping experience that is Black Friday.

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    Josh Felber

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  • How Influencers Coupled With Ecommerce Can Impact Your Growth | Entrepreneur

    How Influencers Coupled With Ecommerce Can Impact Your Growth | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    The digital revolution in ecommerce has brought forth numerous innovations, with the role of social media influencers standing out distinctly. These online mavens, each with distinct flair and following, are crafting a new narrative in online marketing. Central to this transformation is social commerce, an innovative strategy that weaves shopping into the tapestry of social media.

    Unpacking the phenomenon of social commerce

    Social commerce signals a paradigm shift in how consumers experience online shopping platforms. Rather than the traditional browsing and searching, it offers a richer, more engaged shopping journey. Modern consumers, especially those in the millennial and Gen Z demographics, are tightly intertwined with their social media accounts. Platforms like Instagram, TikTok and Facebook aren’t just for entertainment; they serve as lifestyle compasses, guiding users in everything from pop culture to shopping choices.

    In this digital landscape, influencers have carved a niche for themselves. Their content, genuine and relatable, shines bright amid the bombardment of traditional advertisements. When these influencers vouch for a product, it’s seen not as a sales pitch but as a sincere recommendation. Augmenting this is the allure of convenience that social commerce brings. The process is incredibly streamlined; one can spot a product on a post or story, swipe or click on it, and be led directly to an online checkout. The entire experience is swift, smooth, and satisfying.

    Related: 6 Essential Influencer-Marketing Truths Every E-Commerce Brand Should Know

    The inimitable role of influencers

    At the core of the social commerce machine are influencers. These individuals, with their varied followings, are more than just digital personalities; they’re pillars of modern marketing. Unlike celebrities who might endorse various products, influencers are selective, ensuring their endorsements often stem from personal experiences and align with their brand. This selective approach, combined with their domain-specific expertise, makes influencers trust magnets.

    For instance, a beauty influencer’s tips on skincare are valued because they’re backed by experience, while a tech influencer’s gadget review is awaited for its depth and authenticity. Additionally, influencers prioritize engagement. Their interactions aren’t limited to broadcasting content. They chat, conduct polls, share snippets of their lives, and create a shared digital space with their followers. This two-way communication fosters a bond, a digital kinship that’s deeply valued. Another feather in their cap is their expertise in visual content. In an age where visuals dominate, influencers, with their compelling images, videos and stories, hold their audience’s rapt attention.

    Related: 5 Ways to Identify Influencers Worth Your Brand’s Time and Money

    Strategic collaborations for mutual growth

    The collaboration between brands and influencers is multifaceted. There is sponsored content, where influencers create posts or videos infused with their personal experiences with products. While promoting, they ensure transparency, often tagging these as #ad or #sponsored. Then there’s affiliate marketing, a performance-centric approach where influencers reap rewards based on the sales generated via their unique links.

    Some collaborations transcend regular promotions. Think of a renowned beauty influencer launching a limited-edition product line with a major brand. Such initiatives blend the influencer’s personal brand with the product, promising authenticity and unparalleled quality. Beyond these, some brands envision a longer journey with influencers, turning them into brand ambassadors. This deep relationship ensures that the influencer becomes an enduring face and voice for the brand.

    Enduring impacts and considerations

    The synergy between brands and influencers leads to tangible benefits. Enhanced brand recall, exponential growth in sales and spikes in website traffic are common positive outcomes. On the trust front, influencers act as a bridge, lending their credibility to the brands they endorse. However, like all strategies, this one isn’t without pitfalls. Over-commercialization can dilute an influencer’s authenticity.

    Moreover, ensuring that the influencer’s personal brand aligns with the corporate brand is crucial. Then, there’s the challenge of measuring the intangibles. While metrics like clicks, views, and sales are straightforward, quantifying trust or brand perception remains nebulous. It’s also crucial to remember that influencer marketing isn’t an unregulated frontier. Clear guidelines, especially about disclosures, exist, and both brands and influencers must adhere to them to maintain credibility and avoid legal pitfalls.

    Related: How Nano Influencers With 1,000 Followers Are Making Big Money and Impact

    Conclusion

    The convergence of e-commerce with social media influencers creates a dynamic symphony of trust, engagement, and sales. For consumers, it offers a shopping experience that’s rich, trustworthy, and interactive. For brands, it’s a golden ticket to visibility and authenticity in a crowded digital marketplace. Looking ahead, with innovations on the horizon, this partnership promises to redefine the retail landscape further. In a rapidly evolving digital world, the bond between e-commerce platforms and influencers is beneficial and essential. They aren’t just changing the game – they’re crafting a new one for the next generation of online shopping.

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    Kartik Jobanputra

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  • Why Successful Businesses Embrace Affiliate Marketing | Entrepreneur

    Why Successful Businesses Embrace Affiliate Marketing | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Even though the marketing world has seen some significant new trends and technologies, one strategy has impressively risen in popularity in recent years: affiliate marketing.

    While affiliate marketing has been around for years, it has recently taken a front seat in the media as a “side hustle.” Millennials and Generation Z have taken a recent liking to the idea of earning money passively, and affiliate marketing has proven to be a tried and true method for doing so.

    And why is it so popular? I’ll give you two big reasons:

    1. It’s easy for brands and businesses to manage.
    2. Financially speaking, it’s a win-win.

    Let’s break down how affiliate marketing reached this point and the benefits your brand could miss.

    Related: 5 Ways Entrepreneurs Can Boost Their Visibility with Affiliate Marketing

    The origin of affiliate marketing

    First, a little history lesson. If you didn’t know, the concept of affiliates came from the PC Flower and Gifts founder, William J. Tobin, originating in the late 1980s and early 1990s. But it wasn’t until Amazon that the program became more fleshed out and open to the public.

    Amazon’s idea was to allow individuals to promote their products and earn commissions on sales generated through their referrals. This concept, of course, was revolutionary as it introduced a performance-based marketing approach, where brands only paid for actual results, such as sales or leads.

    Over time, this model gained traction, and when paired with our current technological advancements, it became a mainstream marketing strategy that brands couldn’t afford to participate in.

    Related: 3 Tips to Get Started with Affiliate Marketing

    The reasons behind the craze

    Enter the current day, and affiliate marketing has exploded in popularity. Its current rise can be linked to several key factors.

    First, the exponential growth of e-commerce over the past decade has been a significant motivation for affiliate marketing, with more people shopping online than ever. More online shopping has created more opportunities for creators or affiliates to promote the products and services they love while also gaining a little commission.

    For marketers and brands — especially small businesses – affiliate marketing is attractive thanks to its low cost and low barriers to entry. On a tight budget, affiliate marketing is a great way to maximize ROI without breaking the bank.

    Top that off with the rise of dependency on social media for creators and brands – specifically influencer marketing. It’s easier than ever for people to build an audience online and generate more revenue both for themselves and for brands through the simple process of promoting products and services.

    With all that in mind, it’s no surprise the affiliate marketing industry is growing so rapidly, being worth over $17 billion today. Now, let’s look at why the rise of affiliate marketing is a win for brands.

    Related: When the World Goes Dark, Will Your Business Keep the Lights On?

    Benefits for brands

    Brands have much to gain from participating in affiliate marketing and a lot to lose by ignoring it. Here are just a few of the reasons why…

    Firstly, it is a great extension of their marketing team — using their affiliates to connect with new and eager audiences at a lower cost.

    Secondly, it enhances a brand’s credibility. Positive reviews and recommendations from trusted affiliates can significantly boost a brand’s reputation.

    Consumers tend to trust product endorsements from individuals they follow and admire. Think about it – when was the last time you purchased something solely because you saw it in a video or a photo?

    Furthermore, affiliate marketing can improve a brand’s SEO efforts. Backlinks can act as roads to your website. With backlinks ranging from a variety of affiliate websites, you end up creating a large roadmap of products that ultimately lead to your website and improve your visibility efforts.

    What’s next for affiliate marketing

    With all of that said the future of affiliate marketing looks highly promising.

    We will likely see a surge in personalization efforts. With tracking systems and the evolution of content marketing, brands can tailor their affiliate marketing strategies to individual consumer preferences to deliver a more personalized and engaged shopping experience.

    Additionally, we have seen new social media platforms pop up quickly in recent years — the more, the merrier. More platforms = more opportunities for success.

    Lastly, the future of affiliate marketing will be shaped by evolving consumer preferences and online shopping behaviors. With an increasing number of consumers relying on online platforms for their shopping needs, affiliates and brands will continue to have new opportunities to drive interest and improve ROI.

    As brands continue to realize the benefits of this marketing strategy, it is likely to remain a prominent fixture in the marketing landscape. By leaning on their affiliates, brands can expand their reach, improve credibility, and drive revenue while providing affiliates with a profitable and flexible income source.

    So, should your brand embrace affiliate marketing? The answer is clear: YES!

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    Christopher Tompkins

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  • Corinne Ross Joins Commercial Vehicle Group as President, Aftermarket & Accessories

    Corinne Ross Joins Commercial Vehicle Group as President, Aftermarket & Accessories

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    Commercial Vehicle Group (CVG) (NASDAQ:CVGI), a global leader in the design and manufacturing of electrical systems, mechanical components, and vehicle accessories, announced today that Corinne Ross has been appointed President, Aftermarket & Accessories. Ross will oversee CVG’s global aftermarket and accessories business segment. 

    Ross comes to CVG after 16 years with German-based Freudenberg Sealing Technologies, a leading sealing technology company, where she served as Vice President, Corteco North America, Aftermarket Division. In that role, she led regional sales; marketing; supply chain management and operations; and product development and category management. She began her career in human resources and served in a variety of HR roles of increasing responsibility in both corporate and manufacturing environments. 

    Ross will be responsible for both the strategic development and tactical execution of the annual and long-term business plans for Aftermarket & Accessories. She will lead the development and execution of commercial, operational, and product management strategies and action plans, and she will work closely with customers and focus on new business development. Ross will also have oversight of product innovation, design, development, and planning activities for the entire Aftermarket product portfolio.

    “Corinne is a strong strategic leader who brings a unique blend of business and product aptitude, customer centricity, a big-picture vision and the ability to deliver results,” said Bob Griffin, Interim President and CEO and Chairman of the Board at CVG. “I am confident that she will be a strong strategic thought partner to our executive leadership team.”

    “The Aftermarket business is poised for global growth with great potential for additional sales of existing and new products,” said Corinne. “I am excited to join CVG and accelerate growth in the Aftermarket segment.”

    Ross holds a bachelor’s degree in business management and an MBA, both from the University of Findlay.

    About CVG
    At CVG, we deliver real solutions to complex design, engineering and manufacturing problems while creating positive change for our customers, industries, and communities we serve. Information about our company and products is available at www.cvgrp.com.

    Source: Commercial Vehicle Group, Inc.

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  • Barbie Pink, Step Aside for Fall’s Rampant Red

    Barbie Pink, Step Aside for Fall’s Rampant Red

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    John Singer Sargent, his era’s art Ken, shows the way.

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    Arimeta Diop

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  • How Tech Can Help Retailers Manage Product Returns More Efficiently | Entrepreneur

    How Tech Can Help Retailers Manage Product Returns More Efficiently | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Imagine if 10-30% of all the items you gifted this holiday season came back to you because the recipient didn’t want them. What would you do? Recycle them? Regift them? Trash them?

    Retailers face this 365 days a year. In-store purchases have an average return rate of 8-10%, while ecommerce averages can reach 30% or more. If a retailer struggles to manage returns processing efficiently, high volumes can drain money and resources, as well as burden the environment with extra packaging waste and transportation emissions.

    Returns management doesn’t have to be expensive, difficult or wasteful. Supply chain technology has significantly matured to address reverse logistics processes. Rather than returns driven by manual tasks, today’s tech-driven returns bring big gains in efficiency, profitability and customer satisfaction.

    Related: The Secret to Long-Term Customer Loyalty Is an Easy Return Policy

    Returns conundrum: A burden turned opportunity

    When a return is made, it’s usually seen as a negative experience for both the customer and the retailer. But technology can change this perception by making returns an opportunity to re-engage and delight the buyer.

    Customers expect an online customer portal for initiating returns, but intelligent returns technology can take it a step further: It can automatically refund the customer if certain conditions are met or even incentivize them to make the return at the nearest store rather than ship it.

    At the warehouse, returns technology automates tasks and helps the team process the return faster, which gets the customer their refund, credit or exchange sooner. Tech-driven returns are a win-win for all parties.

    The impact of inefficient returns

    A ReverseLogix study of eCommerce retailers found that 80% of respondents said the cost of managing returns is “significant to severe.” Returns also have a staggering impact on the planet: In the U.S., return shipping transportation creates the equivalent emissions of +3 million cars annually, according to Gartner.

    Return rates are growing faster than revenue rates for 91% of retailers, as reported by Appriss Retail. We’re at the point where returns are either a threat to the bottom line and customer loyalty or a positive differentiator that keeps costs low and buyer happiness high. Technology will decide the difference.

    Related: 4 Things to Know About Ecommerce Returns to Minimize Lost Profits and Keep Customers Happy

    Rise of tech-driven returns

    Retailers are already using technology to optimize warehousing, order management, transportation and every other part of the supply chain. Using tech to drive returns management, however, has mostly been overlooked. But with skyrocketing return volumes and customer demands for fast and easy (and free!) returns, new technology has burst onto the scene to address these specific issues.

    When a product arrives at the store or warehouse, the team member scans in the return. A product image appears on the screen with important identifying details like the serial number, which is important for verifying it isn’t a fraudulent return.

    Depending on the item’s condition, the software auto-routes the product to the store location with the highest predicted resale value. If it’s gently used or damaged, it can be sent to a re-commerce site to recoup some of the value. The customer is automatically notified about the status of their return, eliminating the need for calls and emails about their refund, credit or exchange.

    A fast and frictionless returns process is a game-changer for a retailer’s operations and for turning a frustrating customer experience into one that builds loyalty.

    Sustainable returns: A win-win for retailers and the environment

    Returns technology addresses the huge environmental impact of returns. If a customer lives within five miles of a store, for instance, they can be incentivized to return the item there rather than through the mail and learn how this saves emissions and packaging. Returns technology can direct a damaged item to be recycled rather than landfilled or a gently used item to go to a secondhand re-commerce site.

    Practical tips for retailers

    Adopting returns technology can be challenging because returns don’t usually fall under a single leader or pyramid. Instead, it’s a patchwork of facility teams, supply chain leaders and customer experience leaders. So, if you’re considering a returns technology project, form a team or name an individual to champion it. Ideally, organizations with high return volumes would create a Chief Returns Officer role to head this essential part of the supply chain.

    Work with your returns technology partner to identify your business goals. Do you want to create an easier process for customers? Do you need more automation because of workforce constraints? Do you need to support corporate sustainability goals? Identifying goals will help you choose the right returns technology and ensure it has features that address your needs.

    Understand your existing tech stack: What supply chain systems do you currently have? How easily can returns technology integrate with them?

    Returns technology has a customer-centric advantage but also one that team members will adopt. It must be easy to train on and quick to learn, ultimately making their work faster and easier.

    Related: 5 Easy Strategies to Prevent Costly Retail Returns

    The future of tech-driven returns

    As the challenges of returns management mount, the features and capabilities of technology are accelerating to anticipate what’s next. AI is playing a big role in this.

    Virtual dressing rooms help consumers make informed buying decisions so they can avoid buying many sizes and colors (only to return most of their orders). AI-powered return policies can be flexible based on the customer profile, such as giving high-value customers more return options or a more lenient returns policy.

    For more sustainable returns, AI can compare a return’s condition against geography, seasonality and other factors to determine the best location for routing the return and capturing the highest resale value.

    The future of tech-driven returns is AI, and AI is happening now. Retailers that use returns technology are capitalizing on faster returns processing, lower costs, happier team members and customers who are delighted at every phase.

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    Gaurav Saran

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  • Capture Millennial and Gen Z Flexible Payments and Connected Shopping Experiences | Entrepreneur

    Capture Millennial and Gen Z Flexible Payments and Connected Shopping Experiences | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    This story originally appeared on Readwrite.com

    Fast forward to 2029, and 72% of the global workforce will be dominated by Millennials and Gen Z, compared to 52% in 2019. With Millennials currently wielding an impressive $2.5 trillion USD in spending power and Gen Z representing an estimated $143 billion USD in annual purchasing power, the combined influence of these generations is transforming traditional business and payments models, forcing companies to adapt or risk being left behind.

    As the torchbearers of modern commerce, Millennials and Gen Z are reshaping how we shop. They effortlessly navigate between physical, digital, and virtual worlds and expect technology to keep pace by delivering seamless, integrated, and nearly invisible payment experiences across all touch points. This cohort craves convenience, personalization, and a frictionless checkout process that mirrors their fast-paced lives. 51% of Millennials and 48% of Gen Z will abandon a purchase if their favorite payment method isn’t available, making it crucial for businesses to offer a combination of payment methods options.

    From embedded payment links to open banking, the key to winning over Millennials and Gen Z lies in aligning your payment solution with their expectations. Here are five ways to effectively capture this dynamic duo’s demands for flexible payments and connected shopping experiences.

    1. Understand the Millennial and Gen Z mindset

    As digital-first generations, this cohort demands a uniform and seamless brand experience with personalization and comfort extending to their remote checkout. They routinely transact online, are familiar with 3D Secure and SCA steps (Strong Customer Authentication), and typically use a mobile banking app. 84% of Millennials and 78% of Gen Z have connected money-related apps to their financial accounts, and 79% have tried a new payment method in the past year. They want autonomy and flexibility when it comes to making payments – the freedom to make payments anytime, anywhere, and using any device.

    2. Facilitate flexibility and speed

    With the growth in social and live commerce, every touch point is an opportunity to turn a want into a purchase in just a few taps. 67% of Gen Z believe that automated payments will reduce time at checkout and enhance their overall shopping experience. Embedding pay-by-link capabilities directly into social media apps, providing the option to pay by card or open banking transfer in multiple currencies, and enabling automatic recurring payments for memberships and events are all ways in which businesses can unlock a world of convenience for this customer cohort, leading to increased satisfaction and brand loyalty.

    Related: AI Is Making Market Insights Accessible to Businesses of Any Size — Not Just the Big Names. Here’s How You Can Use It.

    Retailers can maximize payment success by offering a range of payment options through an advanced payment request platform that supports both card and open banking transfer and with features available to set chase paths, reminders, recurring payments, or send group payments, which is useful for credit control.

    3. Leverage payments innovation for an omnichannel shopping experience

    Millennials and Gen Z value a connected shopping experience seamlessly integrating physical stores, online platforms, and social media. This is even more vital for businesses that cannot easily transact online because the product or service needs to be more bespoke or custom to lend itself to self-selection. Such businesses require a solution that converts risky, time-consuming over-the-phone transactions into secure, convenient online payments.

    Innovation in remote payments can help merge the gap between digital and in-store interactions, allowing retailers to provide a unified, frictionless shopping journey that upholds brand values. 78% of Millennials and Gen Z view a brand’s commitment to innovation and new technologies as a decisive reason for purchasing an item, and 81% of customers expect a seamless and cohesive shopping experience across all channels.

    Related: Want to 10x Your Output? Follow These Focus and Achievement Hacks from Napoleon Hill’s ‘Think and Grow Rich’

    Millennials and Gen Z are hybrid shoppers who expect to simultaneously engage with brands through multiple channels. Merchants can facilitate smooth omnichannel retail experiences by implementing a payments solution that integrates seamlessly with their existing ERP/POS and payment gateways, enabling them to offer online, personal consultations and follow-up with 3D Secure, merchant-branded payment requests sent through SMS, email, WhatsApp, or web chat. Delighted customers who receive seamless, personalized offerings are keen to recommend the brand to friends and family and return to the brand in the future.

    4. Prioritize trust and security

    Sharing card details online and other sensitive banking information can make modern consumers uncomfortable and slow down the purchase process, which may have a negative impact on conversion rates. Merchants require a highly intuitive, mobile-friendly payment solution that gives customers control over their shopping experience.

    The ability to authorize and authenticate payments in a single tap from the safety and comfort of their mobile banking app, without sharing a sensitive card and bank details, provides a native payment journey that invokes trust. Implementing robust security measures like encryption and tokenization ensures customer data remains secure throughout the payment process. Communicating these measures further helps build trust and reassures them that their sensitive information is protected.

    5. Leverage data and analytics

    Effectively harnessing data to gain valuable insights is a competitive advantage. By adopting a payments solution that offers live tracking, reporting, and comprehensive analytics, businesses can better understand purchase patterns and preferred payment methods, allowing them to make data-driven decisions and build lasting relationships.

    Retailers have an opportunity to turn conversations about cart abandonments upside down and talk about payment success. It is possible to have payment success rates in excess of 90% when the above factors are taken into account. By quickly responding to consumer demands and paying attention to their needs, brands can thrive with the help of innovative and secure payment solutions.

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    Donal McGuinness

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  • How to Use Buy with Prime to Benefit Your Brand and Customers | Entrepreneur

    How to Use Buy with Prime to Benefit Your Brand and Customers | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Amazon Prime has become associated with a level of consistency and dependability. It’s a brand over 200 million subscribers trust globally. Ecommerce sellers can tap into that subscriber base by adding Amazon’s Buy with Prime service into their websites’ checkout process.

    All the customer has to do is log in to their Amazon Prime account and all their payment and shipping information are available. Amazon says that Buy with Prime’s ease of use, free shipping and familiar checkout experience have increased shopper conversion by 25% on average. If you’re a brand, that’s conversion on your website.

    When a customer buys your brand’s product on Amazon, they’re Amazon’s customer. It’s hard to get around that — especially when tapping into Amazon marketing capabilities like Amazon DSP — you’re targeting Amazon customers on Amazon. Anyone using Buy with Prime is still your customer. By the time a customer gets to that checkout option, they will have interacted with your brand’s marketing funnel and website, but they get the convenience of Prime to boost their experience.

    Related: Amazon Just Updated A Service That Will Make Shopping Even Easier for Prime Lovers

    Buy with Prime merchants can also showcase reviews from Amazon. If your brand has a positive following on Amazon, it’s easy to tap into that consumer trust. Online shoppers depend on reviews when making their decision, and seeing reviews from both Amazon and your website helps to clinch that conversion.

    This is most useful for brands with an established Amazon presence, especially because of fulfillment. For Buy with Prime to work, you must have inventory in Amazon fulfillment centers. When Buy with Prime was first rolled out in 2022, it was only available to Fulfillment by Amazon (FBA) businesses by invitation only. Now any third-party merchant can use it — as long as they “pay for what they use, and all fees, except for those incurred for storage, are charged only after merchants make a sale,” Amazon notes in a FAQ section on the Buy with Prime page.

    For those prices, Amazon will deliver on delivery. Amazon has been bolstering its delivery process using artificial intelligence and “regionalization,” keeping inventory in areas closer to customers. Online shoppers prefer value over speed when it comes to delivery. In a survey, shipping cost was found to be 2.85 times more important than shipping speed. If they are already Prime subscribers, not having to pay for additional shipping along with fast delivery reads as the ultimate value—value that becomes associated with your brand.

    Overall, Buy with Prime integration is relatively easy, with minimal code to be added to your brand’s website, even if you use ecommerce platforms like Shopify. Sellers can choose which items are Buy with Prime compatible and their pricing. You can create bundles with higher price points, even varying from your prices on Amazon. Your website must have Amazon Pay integrated for Buy with Prime to work, though.

    Related: How Amazon Got Americans to Spend $12.7 Billion in 2 Days Without Lifting a Finger

    Buy with Prime does come with some endorsed integrations. No code is necessary for integration if sellers use a BigCommerce website. BigCommerce sellers can automatically sync their catalog across platforms and monitor orders and returns. If you’re a Klaviyo user, Buy with Prime also comes with integration for syncing purchase data to reach customers with targeted messaging. Klaviyo will allow you to reengage shoppers, encouraging Prime members to return and complete checkout using Buy with Prime on your site.

    Your brand gets access to the shopper information, including name, email address, shipping address and phone number. Amazon will also get that customer data about Prime, but they won’t get any data concerning your non-Prime orders on your site.

    Related: Amazon Slashes Dozens of In-House Brands. Did Your Favorite Line Get Cut?

    At my company, ChannelOp, I love to see brands excel using Amazon’s tools to boost their brand. Amazon’s greatest strength comes from having a diversity of sellers in its marketplace. However, there are sometimes disparities between how inventory moves on Amazon and its websites. We’ve found that when certain products sell well on a brand’s website and not on Amazon, Buy with Prime can move that Amazon inventory. It’s just another tool in your brand’s toolbelt.

    I do look forward to improvements from Amazon on these tools. One feature I hope to see is a Buy with Prime basket. Currently, it’s a single-unit checkout process, limiting online shoppers to single transactions. The margin will increase if three products can sit in a checkout basket instead of just one.

    I hope to see more brands tap into online shoppers’ trust in Amazon Prime. Whether you’re already a Fulfillment By Amazon business or a third party, Buy with Prime adds value to your customer’s journey.

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    Tyler Metcalf

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  • How to Balance Ecommerce and Brick-and-Mortar Shopping Expectations | Entrepreneur

    How to Balance Ecommerce and Brick-and-Mortar Shopping Expectations | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    When ecommerce activity skyrocketed during the pandemic, many were quick to call it the death of brick-and-mortar retail. But now that the 20%+ growth rates in ecommerce have fallen into single digits, many others are saying it was all just a fad.

    The problem with both accounts is that they pit the ecommerce vs. brick-and-mortar as competing formats rather than recognizing their co-existence as concurrent, even complementary, channels.

    It’s not about the channel. It’s about the customer.

    As more paths to purchase emerge, the customer journey from awareness to sale becomes more complex. Retailers don’t need to pick a winning channel. They need to pick a winning strategy.

    Customers don’t want to be forced to choose one over the other. They want more options and less friction. So retailers need a strategy that helps customers shop, buy and receive goods however and whenever they want.

    Related: 3 Kinds of Ecommerce Data Insights Brick-and-Mortar Retailers Must Use to See Significant Growth

    The rise (and plateau?) of ecommerce

    When ecommerce first entered the scene, it enjoyed double-digit growth rates for years. It reached a particularly noticeable spike during the pandemic. As pandemic restrictions eased, customers rushed back to stores, and ecommerce growth rates fell back to the levels expected by a more mature industry.

    The pandemic disruption of 2020 has now settled to more stable levels, with both ecommerce and retail growth rates forecasted to maintain single-digit levels for the foreseeable future. It’s not a zero-sum game. One is not eating into the other.

    Retail’s staying power

    While many retail stores did shutter both before and during the pandemic. Data from Coresight Research shows that U.S. store closures between September 2021 to 2022 fell 55%. Despite the growth in ecommerce over the past few years, only 20-25% of sales occur online. That means 75% to 80% of sales still take place in a physical store.

    The outlook is that while the rate of growth for ecommerce is slowing, it will continue to grow faster than physical. Meanwhile, physical sales will still grow, but at a slower rate than ecommerce.

    Clearly physical retail is holding its own just fine. But the role of the brick-and-mortar store is evolving. Retailers are adapting in different ways. Some have converted stores to ecommerce fulfillment centers. Others are opting for showroom-style stores that display physical products, paired with ecommerce sales and delivery. Others are just opening smaller stores. There’s a lot happening.

    Related: Why Brick and Mortar Is Here to Stay

    What consumers want

    In our Consumer Trends Index – Retail Forecast, published earlier this year, we found that 51% of consumers are doing more research before buying, and 47% are waiting for items to go on sale. Also, 50% are “showrooming” or browsing in-store before buying online or elsewhere. Over half (52%) made a purchase directly as a result of an email (up 4% on last year), while 55% used their mobiles to research potential purchases.

    For these reasons, marketers must do everything they can to be more personally and contextually relevant to a consumer whose behavior has become quite unpredictable. That means understanding the role of the store in the buyer journey and rethinking the role of messaging, digital media, loyalty, rewards and more in driving traffic as part of an omnichannel customer experience.

    Three things marketers can do right now to make that happen are:

    1. Build relationships: The first step is building relationships that matter, from knowing who and what to send, to using multi-variant testing, automation and journeys to get noticed.

    2. Strengthen relationships: Getting noticed is just the first step. Follow with strengthening and deepening the relationships developed, offering multiple channels for sending and actionable data to improve and refine the content that adds value.

    3. Invest in relationships: Finally, keeping customers means investing in them, through preference and zero-party data that continues to deliver personalized content, as well as offers like coupons and rewards that build brand loyalty.

    Related: Omnichannel Retail: How Is the Combination Of Online And Offline Channels Proving To Be the Next Big Thing For Startups And MSMEs?

    We live in a fluid world. Things change, formats shift, and technology evolves. Trying to predict or control how consumers respond to these changes is a risky way to respond. Far safer, and more productive, is to focus on the things you can control, which is how you collect, store and use customer data.

    Some consumers will go all-in on ecommerce. Others will want a traditional retail experience. Still, others will want a mix of both. It’s not on you to choose the one “right” way for all. Instead, simply ask your customers (through constant interaction) what camp they fall into. Then you can communicate the right offers and experiences that align with the format they prefer.

    And when those preferences change, which they often do, you’ll be armed with the information necessary to react appropriately. Ecommerce vs. brick-and-mortar isn’t about predictions or picking winners. It’s about data and relationships and removing friction between what customers want and what you can provide.

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    Michelena Howl

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  • Why Entrepreneurship in Africa is Surging | Entrepreneur

    Why Entrepreneurship in Africa is Surging | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Entrepreneurship in Africa is on an exponential upsurge. The vibrant entrepreneurial landscape is being propelled by several factors: a young demographic driving innovation, increased access to technology breaking down traditional barriers and an indomitable spirit refusing to settle for the status quo.

    As we examine the landscape, certain strategic sectors stand out as burgeoning opportunities for astute entrepreneurs ready to leave their mark, catalyze economic growth and stimulate lasting social impact.

    Financial technology (Fintech) is reshaping the African banking landscape

    The Fintech sector in Africa has been a hotbed of innovation, thriving against all odds. World Bank data reveals that approximately 66% of Sub-Saharan Africa’s adult population remains unbanked. This gap presents a unique challenge and an equally distinctive opportunity.

    Fintech startups leverage cutting-edge technology to bridge this financial chasm, offering innovative digital solutions that redefine the traditional banking experience. For entrepreneurs, the fintech sector offers an immensely lucrative venture due to its scalability potential. More importantly, it paves the way for financial inclusion — a key determinant in driving economic development and stability.

    Related: The Future Of Fintech May Well Be In Africa

    Agribusiness: The cornerstone of Africa’s economic prosperity

    Africa’s agribusiness potential is vast and significantly untapped as a predominantly agrarian continent. Agri-entrepreneurs are channeling this potential and innovating to tackle challenges head-on — these range from agricultural productivity to supply chain management and to market access. The agribusiness sector has evolved into a lucrative domain for entrepreneurs. The industry offers a cornucopia of opportunities for creating sustainable solutions that address food security concerns while yielding considerable profits. It also promises to spur rural development, improve livelihoods and contribute to national economies.

    Renewable energy: Charting a sustainable path to the future

    The renewable energy sector in Africa presents another vast landscape teeming with opportunities. Blessed with abundant sunlight and wind, Africa is well-positioned to leapfrog into the future as a global leader in green energy. Entrepreneurs venturing into this sector play dual roles: they contribute to a sustainable planet while addressing the continent’s chronic energy deficit.

    Africa’s energy challenge has spurred innovation in the renewable energy sector, with startups leveraging solar, wind and hydro resources to bring power to millions of off-grid households. This sector represents a business opportunity and a chance to improve the quality of life for millions fundamentally.

    Related: 4 Lessons for Entrepreneurs From Africa’s Solar Industry

    Ecommerce

    The digital revolution has ushered Africa into unprecedented growth and opportunity, most notably observed in the thriving ecommerce sector. The rapid expansion of internet usage, accelerated by smartphone penetration, has fundamentally reshaped consumer behavior and market dynamics.

    Entrepreneurs are tapping into this digital shift, offering online platforms that enable consumers to access a diverse range of products — from fashion to electronics, groceries and more. The digital retail sector is reshaping Africa’s economic landscape by stimulating local innovation, enabling new business models and reaching previously inaccessible markets.

    Related: Top 6 Ecommerce Trends You Need to Know in 2023

    Health Tech: Pioneering a Healthy and Resilient Africa

    Health tech startups in Africa are disrupting the traditional healthcare landscape, carving a new path marked by improved accessibility, affordability and quality of services. These startups are leveraging digital platforms and data-driven approaches to overcome healthcare challenges, including a shortage of healthcare providers, remote patient monitoring and disease surveillance. This sector’s transformative potential underscores the role of technology as a catalyst for improving healthcare outcomes and strengthening healthcare systems.

    Carving a path forward for African Entrepreneurship

    The African entrepreneurial landscape, while burgeoning with promise and potential, has its share of challenges. Entrepreneurs often find themselves grappling with a host of issues, including limited access to finance, regulatory constraints, and a scarcity of mentorship and support structures. These obstacles underscore the need for a robust entrepreneurial ecosystem that empowers startups to thrive and scale.

    Governments, investors and support organizations each have a critical role in nurturing this ecosystem. Governments can institute favorable policies, provide funding opportunities, and foster an environment conducive to innovation and risk-taking. Local and international investors can furnish the much-needed capital for startups to scale, while support organizations can offer mentorship, networking opportunities, and capacity building.

    Moreover, collaboration is pivotal to success. By forging partnerships with research institutions, industry leaders, and each other, startups can spur innovation, create synergies and accelerate growth.

    The potential for entrepreneurship in Africa’s strategic sectors is immense. From fintech to agribusiness, renewable energy, e-commerce and health tech, opportunities abound for entrepreneurs eager to innovate and drive change. Each of these sectors presents unique economic growth, job creation, and socio-economic development prospects.

    However, it’s paramount to remember that a problem-solving mindset is at the heart of every successful entrepreneurial venture. The entrepreneurs who will chart a prosperous future are those who identify societal problems and create innovative, sustainable solutions to address them.

    Africa’s entrepreneurial future is not just promising — it’s already unfolding. Today’s African entrepreneurs are charting the course for a prosperous continent, leveraging opportunities in strategic sectors, and setting the pace for future generations. Indeed, their ambition and resolve mirror the African proverb, “If you want to go quickly, go alone. If you want to go far, go together.” Africa is going far, and it’s going together.

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    Henri Al Helaly

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  • Creating the Multi-Million Dollar Skinny Confidential Empire | Entrepreneur

    Creating the Multi-Million Dollar Skinny Confidential Empire | Entrepreneur

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    Lauryn and Michael Bosstick, the wife and husband co-founders of The Skinny Confidential beauty, media and lifestyle brand, recently joined Entrepreneur+ members for an intimate Subscribers-Only Call. You can join in future live Q&As with some of the biggest names in business by signing up here.

    Following their amazing talk. Lauryn and Michael shared the following insights into how they grew their side hustle into a media and commerce empire, and offer their advice for anyone looking to launch and grow a passion project. (Answers have been edited for length and clarity.)

    Tell us about your roles.

    Michael Bosstick: I am the founder and CEO of Dear Media. We not only produce podcasts in audio and video format but also invest directly into creator-led commerce brands, live events, and merchandise. My side hustle is being the co-host with my wife Lauryn of a popular show called The Skinny Confidential Him & Her. We recently surpassed 200 million downloads.

    Lauryn Bosstick: The Skinny Confidential started as a blog 12 years ago and has evolved into a resource that’s focused on wellness and beauty. We speak to all kinds of high performers who share their stories and tips when it comes to life, business, relationships, sex, supplements — nothing is off limits. I’ve also authored two books and I am a mom to two kids.

    What inspired you to create this business?

    LB: The Skinny Confidential community was 100% the reason behind the product line. Through the blog and social media, reading DM’s and comments, I knew that a line of preventative beauty tools specializing in high quality, aesthetically pleasing (we’re so sick of sterile, white eyesores), efficient and classic but innovative would be welcomed. There was never an “aha” moment. Everything with The Skinny Confidential was steady-paced and strategic. We made sure we were thoughtful about every single product we launched, which is why it took four years to launch the HOT MESS Ice Roller. Saying that, whenever I get comments or emails about how much The Skinny Confidential product line has helped our community, it gives me a little aha feeling, because we’re just so proud of what we’ve created with the help of our readership.

    Related: What I Wish I Knew Before Starting My E-Commerce Business

    MB: When Lauryn started creating content online in 2010, the term influencer didn’t even exist. She was primarily creating content on her blog at the time. As the brand evolved and social channels started to emerge, we decided to work on something together. That resulted in the podcast. After self-producing for about a year we joined a prominent podcast network thinking they would take care of the major pain points. We quickly realized that they had very little understanding of how to marry an audio platform to other digital platforms, so we went back to self-producing. That experience led me to the realization that there was a more effective and more lucrative way to produce audio content. After analyzing the market and seeing that there was very little female representation, we decided to create Dear Media which now hosts over 80 shows and growing.

    How did you know it was time to turn your side hustle into your main hustle?

    LB: I was a bartender while building the brand and there was this moment when I realized to scale the business, I needed to focus on it full-time. So I quit. I never looked back. Looking back wasn’t an option. The only option was The Skinny Confidential, full speed ahead. I had big plans for the brand.

    MB: After about two years of producing our podcast, we started to see a ton of traction. The audience on that platform was growing faster than any other platform and the revenue started to become meaningful. I had a feeling that we would also be able to bring that kind of success to other creators in our space and felt the moment to go all in on audio was there.

    What has been your biggest challenge and how did you pivot to overcome it?

    MB: The hardest part for me personally running a company like Dear Media was learning how to deal with talent, talent agencies, managers, and lawyers who come from the media/talent world. As a former commerce executive, this was all foreign to me. I had to learn about a whole new world that I wasn’t familiar with. I think this ended up becoming a superpower in the end because I was able to put my own spin on things. I also think it enabled Dear Media to operate the way it needs to operate without having to worry about “how things have been done traditionally.”

    Related: Turn ‘Likes’ into Easy Sales — Why Social Commerce is Crucial for Growth

    LB: The biggest challenge has been delegating and having a team. It’s a work in progress, but the team is so incredible, it’s getting easier to let go of things. When you’re a solo entrepreneur, you’re used to doing everything yourself. It’s one thing to ask for help when you realize you need it, but to actually give it up and not have your hand in every cookie jar is a real challenge. But like I said, everyone on the team is so damn effective at what they do, it’s just getting easier and easier to let them take over certain things. That being said, I still have my finger on the pulse. I am a detailed person by nature and I am always listening to the audience. They’re the hero.

    What advice would you give entrepreneurs looking for funding?

    LB: Know your investor demographic. Check out their social media, look at what other brands they invested in, see if your product is one they would actually use & love, or at least find a way to make your product/brand a part of their lives. Knowing your ‘audience’ will give you a better shot. Also, be bold. Desperate or nervous energy turns people off.

    MB: Investors are very savvy, and their entire job depends on finding great companies. Get loud with what you are doing and create enough noise that it grabs the attention of the right investors. It’s also easier to close a deal when the fund or venture has pursued you. This doesn’t mean you won’t have to pitch them like hell after, it just creates a different dynamic where you have more leverage than if you were the one pursuing from the start.

    What does the word “entrepreneur” mean to you?

    MB: Someone without a safety net or backup plan. Their only plan is to go all in on their idea and there is nothing stopping them from executing on their vision. They are also probably a little crazy.

    LB: Working on your business, not in your business. A true entrepreneur is always evolving and creating and moving the needle of the business.

    What is something many aspiring business owners think they need that they really don’t?

    MB: A lot of capital. We started our podcast with 100 dollars in equipment and no funding. We then started Dear Media ourselves without any outside capital. We slowly bootstrapped the business and optimized our model all the way to series A. I think glorifying capital raises for the sake of raising has been a big mistake that we are all seeing now. Bring capital on when you need it. It will also be cheaper capital once you’ve executed well without it.

    LB: Besides thinking they need lots of money, they’re what I call a “forever student.” They’re putting off launching because they feel they need to read or go to school or have a mentor. They don’t. They need to execute and learn as they go.

    Related: 21-Day Plan to Grow Your Instagram Following

    What is a book you always recommend?

    MB: Lonesome Dove by Larry McMurtry. It has nothing to do with business and everything to do with the fragility and simplicity of life. It’s a good reminder to live life to the fullest and enjoy the time you have here.

    LB: The Slight Edge by Jeff Olson. Essentially it’s about always coming back to what made you popular in the first place. For me, that’s the blog — it’s the mothership. Another one I like is The Daily Stoic by Ryan Holiday Stephen Hanselman. It is especially a good one for women in business. It really strengthens your emotional intelligence and helps you move on from what you cannot control.

    Is there a particular quote or saying that you use as personal motivation?

    LB: “Protect your peace.” Say no, carve out time for what makes you happy and what’s important to you, recharge, read, read more, meditate. Thinking time is essential to building a massive business.

    MB: “The coyotes howl, and the caravan keeps moving” I can’t remember who said it but I’ve always loved it. I think as entrepreneurs and content creators we will always be met with moments of self-doubt. There will always be people who say things we don’t like, who doubt us or dislike us. It’s critical to find a way to keep pushing forward while blocking out the noise. If you start reading your own press clippings or reviews, it can really slow you down and make you doubt yourself. So onward! And with no regard for what the coyotes are howling about.

    Entrepreneur+ is the only news subscription focused on curating the best industry news and success stories to make them work for you. We pluck the best business lessons from our network of CEOs, founders, and other successful entrepreneurs. Join today and start seeing a difference in how you make decisions in your home and work life.

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    Dan Bova

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  • How to Stop Online Marketplaces From Robbing Your Brand | Entrepreneur

    How to Stop Online Marketplaces From Robbing Your Brand | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Marketplaces have become extremely influential in ecommerce over the past three years. Major market players such as Amazon, Alibaba and JD attract millions of users, facilitating massive transactions across a wide range of product categories.

    They also generate a wealth of data on consumer behavior, preferences and trends. This strong market position gives them an advantage and the ability to charge unreasonably high commissions, basically robbing brands.

    The rise of marketplaces

    The journey of marketplaces goes back to the early days of the Internet when platforms such as eBay and Amazon pioneered the concept of online commerce. Founded in 1994 as an online bookstore, Amazon has evolved into a comprehensive marketplace offering a wide range of goods. eBay, launched a year later, popularized the concept of consumer-to-consumer online auctions. China’s JD.com and Alibaba also burst onto the market in the late 20th century.

    With the growth of ecommerce, niche and vertical platforms began to flourish. They focused on specific industries or product categories. A prime example is Etsy, a marketplace for handmade and vintage goods founded in 2005. And as technology has evolved, so have the capabilities of marketplaces. The introduction of secure payment systems, improved search algorithms and user-friendly interfaces have provided a new level of convenience, trust, and efficiency in online shopping.

    However, it wasn’t until after the pandemic that marketplaces took off. The year 2020 was a stellar time for them and e-commerce in general. Online platforms have become critical for brands to reach a broader customer base. In 2021, a whopping 42% of all online purchases were made through marketplaces. The convenience of shopping from home, the ability to compare prices and read customer reviews, and the seamless transaction process for customers have contributed to the rapid growth of online platforms. And in 2022, almost two-thirds of consumers said they were happy to be able to order everything they needed through one merchant.

    By 2027, third-party marketplaces will become the world’s largest and fastest-growing retail channel, accounting for nearly two-thirds of online sales. Amazon, Alibaba, Pinduoduo and JD.com are expected to generate $4.3 trillion in global sales, up from $2.5 trillion today. Experts say that the most successful retailers, both now and in the future, will operate third-party marketplaces, and consumer brands must align with them to flourish in this new retail environment.

    Although the concept of marketplaces itself is beneficial, including for brands, the strong position of online platforms has allowed them to dictate their terms to sellers and vendors and practically rob them.

    Related: 7 Revenue-Killing Mistakes for Ecommerce Retailers

    How online platforms make money on brands

    In the early days of marketplaces, when they needed to attract new suppliers to basically unknown platforms, contract conditions for vendors and commissions for sellers were usually based on a small percentage of the transaction amount. As marketplaces expanded and diversified, they introduced tiered commission structures to incentivize sellers with high sales volume. Those who achieved such volumes or met specific performance criteria could qualify for lower commissions, which offered a potential savings advantage.

    With time, marketplaces expanded their revenue streams by introducing additional services. They included premium placement in search results, featured listings, advertising options, and other services such as fulfillment, delivery, and marketing support. With these, marketplaces generate additional revenue while allowing merchants to increase their visibility. The problem is that though online platforms aim to increase the effectiveness of services and tools offered to sellers, their main goal is still to earn more by raising the penetration of those products, not optimizing sales for specific brands.

    As a result, Amazon, for example, now gets more than 50% of sellers’ revenue on average, compared to 40 percent five years ago. Sellers are paying more because Amazon has increased fulfillment fees, making advertising costs inevitable. The typical Amazon seller pays 15% per transaction, 20-35% for order fulfillment, and up to 15% for advertising and promotions. The cost of Fulfillment by Amazon, when Amazon stores, picks, packs, and ships orders, has been steadily rising, and there are few success stories of operating outside of this model. Advertising is optional, but it takes up most of the screen with the best conversions, so sellers inevitably have to buy Amazon advertising services to get noticed.

    The company has even been sued recently. According to the claim, Amazon penalizes sellers for failing to set the optimal price for their products by demoting them in search results and disqualifying products from the “Buy Box” feature, a white box on the right side of the Amazon product detail page, where clients can add goods for purchase to their cart.

    The power of AI

    With the growing influence of artificial intelligence, companies can now leverage AI to expand their presence, optimize operations and ultimately generate more revenue. We estimate that the global retail AI market will be worth about $350 billion by 2032 as more companies realize the benefits of neural networks and take advantage of them.

    Marketplaces already use AI-based tools that provide valuable insights into consumer behavior, campaign performance, and keyword search. Their main goal is to increase sales, and algorithms help them calculate which sellers’ products are worth promoting to maximize overall revenue. Online platforms analyze customer buying behavior, items in the shopping cart and the most viewed items to make recommendations, predicting what each client is likely to buy.

    Brands, too, can use AI to get to the top of marketplace search and increase the share of sales in their categories at the expense of internal marketplace traffic. However, sellers cannot access marketplace AI models. Platforms keep information about their developments secret and notify merchants of updates only when they occur. In Amazon’s case, Amazon Vendor Service can be used to access some of the AI functionality, but it increases the cost of doing business. At the same time, the service itself remains a black box. It means that brands cannot use platforms’ AI to promote their products. It also means they need third-party solutions to do so. What exactly would such AI solutions offer them?

    Related: How to Leverage the Power of ChatGPT and AI to Boost Your Shopify Store’s Success

    1. Intelligent and dynamic pricing

    AI solutions enable brands to implement intelligent pricing strategies. By analyzing market data, competitor pricing, and customer demand patterns, AI can determine optimal price points for products. Dynamic pricing allows sellers to adjust prices in real time based on factors such as supply and demand fluctuations, competitor activities, and customer behavior. This ensures that sellers remain competitive and maximize their revenue potential on marketplaces. Our experience shows that using AI to determine pricing allows sellers to recover up to 6% of previously lost margins.

    2. Intelligent adjustment for performance bids

    Leading marketplaces usually use real-time bidding (RTB) systems allowing advertisers to bid to show their ads to buyers. For example, on Amazon sellers bid on keywords, and the one with the highest bid and the best-targeted keywords usually wins. In other words, the winning bidding strategy is when the buyer’s search query matches the seller’s target keywords.

    With real-time data and advanced optimization techniques, businesses can ensure that their ad spend is used efficiently. AI algorithms can continuously recalculate billions of possible combinations of bids and amounts of budget, campaigns and segments, helping to rebound 20% of previously lost ROIC, based on our experience. Amazon, Alibaba, and JD already use such algorithms for in-house performance marketing.

    3. Efficient inventory management

    AI can optimize inventory management processes for sellers and vendors operating on online marketplaces. By analyzing historical sales data, algorithms can forecast shipments and sales by warehouse and SKU with granularity to organic and promotional sales and high accuracy, identify peak selling periods, and optimize inventory levels. This helps brands avoid out-of-stock or dead-stock situations, reducing storage costs and ensuring a seamless supply chain. Additionally, AI can automate inventory replenishment and order fulfillment processes, streamlining operations and minimizing human error.

    Related: 4 Ways to Use AI to Enhance the Customer Experience

    AI vs. People

    AI has enormous potential for sellers and vendors on marketplaces. By using AI to learn about customers, adjust rates, optimize pricing and manage inventory, brands can improve their competitive advantage, drive sales and increase overall profitability on online platforms.

    AI models also allow brands to save on time and resources of in-house teams and agencies, which, in our experience, companies typically hire to get their products to the top of marketplace storefronts. Сonsider, a medium-sized company from the food industry. Typically, a marketplace team (the one working to distribute products through online platforms most efficiently) includes an e-commerce leader, a manager, a designer, and a marketer. In addition, the company may hire an outside contractor to help its internal team.

    Nevertheless, these people are forced to engage in routine operations instead of using their time to solve strategic problems. With AI, teams can focus not on playing cat and mouse but on developing strategy and launching innovations, while algorithms will help implement them around the clock and in the most efficient way.

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    Pavel Podkorytov

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  • Overstock Is Changing Its Name, Domain to Bed Bath & Beyond | Entrepreneur

    Overstock Is Changing Its Name, Domain to Bed Bath & Beyond | Entrepreneur

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    Despite bankruptcy, liquidation, and final store closures, Bed Bath & Beyond isn’t disappearing off the (digital) map.

    On Wednesday, Overstock announced that it will be renaming itself as Bed, Bath & Beyond following last week’s $21.5 million acquisition of the company’s intellectual property and digital assets.

    “Combining the strengths of the Overstock operational model and the Bed Bath & Beyond brand will create a powerful synergy,” Overstock CEO Jonathan Johnson said in a statement. “I’m excited for consumers to experience the new Bed Bath and an even bigger and better Beyond.”

    Within the next week, Overstock will begin the domain change in Canada. In the following weeks, the change will take hold in the U.S. — redirecting all visitors of overstock.com to bedbathandbeyond.com.

    Related: Bed Bath & Beyond Is Shuttering Hundreds of Stores — Here Are the Much-Loved Retailers Ready to Move In

    Along with the domain change, Overstock’s mobile app and rewards programs will also be overhauled. The retailer’s “Club O” loyalty program will now be called “Welcome Rewards.”

    Just how much of Bed, Bath & Beyond’s brand Overstock will assume remains up in the air, but the company is looking to adopt many of the cherished elements of the now-defunct brand into their own, such as Bed Bath & Beyond’s wedding registry, The New York Times reported.

    Johnson also added to the outlet that Overstock is considering changing its name entirely.

    “We will probably have both logos for a little bit, but the goal is to transition as quickly as possible to Bed Bath & Beyond,” Johnson told The Times.

    Related: Here’s What Bed Bath & Beyond’s Bankruptcy Really Means for the Future of Retail

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    Madeline Garfinkle

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