ReportWire

Tag: dispatcher

  • GRAND TRAVERSE: Tech problems dog AI dispatch system rollout; program requires ‘babysitting,’ unpopular with callers, dispatchers

    [ad_1]

    TRAVERSE CITY — A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems.

    The county’s implementation of the new automated assistant software program for non-emergency Central Dispatch calls has been plagued by program mistakes, requiring monitoring to ensure it’s working properly, Central Dispatch Director Corey LeCureux said.

    This page requires Javascript.

    Javascript is required for you to be able to read premium content. Please enable it in your browser settings.

    kAmr6?EC2= s:DA2E49 😀 C6DA@?D:3=6 7@C C6DA@?5:?8 E@ 2== 42==D 7C@> h“ 2D H6== 2D E96 4@F?EJ ?@?6>6C86?4J ?F>36C ab`haacdd_]k^Am

    kAm%96 ?6H DJDE6> — 42==65 pFC6=:2? px — 😀 56D:8?65 E@ 2?DH6C 42==D E@ E96 4@F?EJ’D ?@?6>6C86?4J ?F>36C 2D H6== 2D E9@D6 E92E 5@?’E C6BF:C6 2 5:DA2E496C’D C6DA@?D6]k^Am

    kAm%96 6IA64E2E:@? @7 92G:?8 2 72:C=J :?56A6?56?E DJDE6> FA 2?5 CF??:?8 3J ~4E@36C 5:5 ?@E 92AA6?] %96J ?@H 6IA64E E@ 9:E E92E 8@2= ?@ D@@?6C E92? =2E6 y2?F2CJ – @C A@DD:3=J =2E6C[ 244@C5:?8 E@ {6rFC6FI]k^Am

    kAm%96 4@F?EJ D:8?65 2 E9C66J62C 4@?EC24E H:E9 pFC6=:2? 2?5 5:D4FDD:@?D 😕 yF?6 6DE:>2E65 E96 4@DE E@ CF? Se_[___ 7@C E96 7:CDE J62C 2?5 Sfa[___ 7@C DF3D6BF6?E J62CD[ E@ 36 A2:5 7C@> E96 6I:DE:?8 h“ DFC492C86 @? E6=6A9@?6 3:==D]k^Am

    kAmr@F?EJ u:?2?46 s:C64E@C s62? q@EE 4@?7:C>65 E92E E96 7:CDE J62C’D A2J>6?E H2D A2:5 😕 7F== pF8] g]k^Am

    kAm$@>6 255:E:@?2= 4@DED 92G6 366? :?4FCC65 3J pFC6=:2?[ 3FE E96 4@F?EJ 92D ?@E J6E A2:5 2?J 255:E:@?2= 4@DED 7@C E96 :>A=6>6?E2E:@?[ {6rFC6FI D2:5]k^Am

    kAm%96 E9C66J62C 4@?EC24E 7@C E96 D@7EH2C6 H2D AFC492D65 7@C EH@ C62D@?D[ {6rFC6FI D2:5i “%@ AC@G:56 2 9:896C =6G6= @7 D6CG:46 E@ @FC 42==6CD 2?5 E96 86?6C2= AF3=:4” 2?5 E@ C65F46 E96 H@C<=@25 7@C 6>6C86?4J E6=64@>>F?:42E@CD D@ E96J 42? 7@4FD @? h“ 42==D 2?5 C25:@ EC277:4]k^Am

    kAmsFC:?8 E:>6D @7 962GJ h“ 42==D @C :?E6?D6 C25:@ EC277:4 2>@?8 7:CDE C6DA@?56CD[ 5:DA2E49 92D 925 E@ :8?@C6 – @C EFC? @77 E96 C:?86C – 7@C E96 ?@?6>6C86?4J =:?6[ {6rFC6FI D2:5] %9:D px 2DD:DE2?E H:== 9@A67F==J 6?DFC6 E92E D6CG:46D E@ 4:E:K6?D 4@?E:?F6 F?:?E6CCFAE65 5FC:?8 E:>6D @7 962GJ h“ EC277:4 2?5 C6D@=G6 D@>6 @7 E96 C62D@?D 7@C E9@D6 42==D E@ C6=:6G6 E96 3FC56? @? 5:DA2E496CD 36EH66? 6>6C86?4:6D]k^Am

    kAm“(6’C6 ?@E E96C6 J6E H:E9 E9:D AC@8C2>[ 3FE H6 9@A6 E@ 36 E96C6 D@@?[” 96 D2:5]k^Am

    kAmx562==J[ E96 2FE@>2E65 2DD:DE2?E H:== 7:=E6C 2?5 D@CE E96 42==D 4@>:?8 😕 E@ E96 ?@?6>6C86?4J =:?6 27E6C 2 3C:67 4@?G6CD2E:@? H:E9 E96 42==6C] %96 D@7EH2C6 😀 56D:8?65 E@ 82E96C :?7@C>2E:@? 2?5 4C62E6 2? 24E:@? :E6> 7@C 5:DA2E496CD E@ 255C6DD H96? E96J 92G6 E:>6]k^Am

    kAmx7 E96 42==6C D9@F=5 92G6 4@?E24E65 2?@E96C 56A2CE>6?E[ E96 2DD:DE2?E H:== EC2?D76C @C C65:C64E E96 42==]k^Am

    kAm“p?5 E92E’D @?6 =6DD E9:?8 E92E 2? 6>6C86?4J E6=64@>>F?:42E@C 92D E@ 562= H:E9 H96? E96J’C6 562=:?8 H:E9 >65:42= 6>6C86?4:6D 2?5 =2H 6?7@C46>6?E 492D6D – 2?5 2== E96 @E96C E9:?8D E92E E96J 562= H:E9[” {6rFC6FI D2:5]k^Am

    kAmqFE :7 E96 42== 5@6D 4@?46C? 2? 6>6C86?4J[ E96? E96 2FE@>2E65 2DD:DE2?E 😀 D6E FA E@ EC2?D76C :E 5:C64E=J E@ 2 5:DA2E496C]k^Am

    kAmp? 2F5:E @7 =2DE J62C’D 42==D D9@H65 E92E 23@FE `f A6C46?E @7 E9@D6 E92E 42>6 😕 2D ?@?6>6C86?4:6D 24EF2==J C6BF:C65 2? 6>6C86?4J C6DA@?D6[ {6rFC6FI D2:5] s:DA2E49 H@C<6CD 92G6 366? H@C<:?8 H:E9 E96 pFC6=:2? AC@8C2> E@ AC@A6C=J D6E FA E96 2DD:DE2?E E@ :56?E:7J 2?5 C6DA@?5 E@ E96D6 EJA6D @7 42==D]k^Am

    kAm%96 DJDE6> :D?’E A6C764E[ {6rFC6FI D2:5[ 3FE :E 😀 86EE:?8 36EE6C]k^Am

    kAm“tG6CJ 52J[ H6’C6 7:?5:?8 2C62D @7 H62:DE2<6D[ 492?86D E92E H6 ?665 E@ >2<6[” 96 D2:5[ 255:?8 E92E E96 4@>A2?J 92D 366? C6DA@?D:G6 2?5 :>A=6>6?ED 492?86D BF:4<=J]k^Am

    kAmvC2?5 %C2G6CD6 r@F?EJ $96C:77’D {E] y@? |@C82? D2:5 96 92D ?@E:465 2? :>AC@G6>6?E 😕 E96 2DD:DE2?E’D 23:=:EJ E@ 4@?E24E E96 4@CC64E 286?4J]k^Am

    kAmqFE :E’D E96 5:DA2E496CD H9@ DE:== D66> E@ 36 >2<:?8 E92E 7:?2= 42== @? H96E96C E@ C6BF6DE 56AFE:6D[ D@ “2 9F>2? 😀 DE:== E@F49:?8 E92E 42== ;24<6E 367@C6 H6 D66 :E[” |@C82? D2:5]k^Am

    kAm“x7 E96C6 😀 2? 6CC@C[ :7 E96C6’D 2?JE9:?8 E92E’D F?4=62C[ E96 5:DA2E496C 7:I6D E92E 367@C6 AFEE:?8 :E @FE E@ FD – @C E96J 86E 4=2C:7:42E:@? 7C@> E96 42==6C[” 96 25565]k^Am

    kAm~E96C 492?86D 2C6 >:?:>2=[ |@C82? D2:5] u@C 6I2>A=6[ E96 @?=J 5:776C6?46 @? E96 42== D4C66? 7@C C6DA@?5:?8 56AFE:6D 😀 E96 :?5:42E:@? E92E 46CE2:? ?@E6D H6C6 4C62E65 3J E96 pFC6=:2? DJDE6>]k^Am

    k9bm$*$%t| $t%&!k^9bm

    kAm}F>6C@FD E649?:42= :DDF6D 92G6 366? :?G@=G65 😕 :>A=6>6?E:?8 E96 2FE@>2E65 2DD:DE2?E[ H:E9 E96 3:886DE EH@ 36:?8 4@>A2E:3:=:EJ :DDF6D 2?5 AC@8C2>>:?8 E96 2DD:DE2?E’D C6DA@?D6D]k^Am

    kAm{6rFC6FI D2:5 @?6 @7 E96 :DDF6D E92E C62==J 56=2J65 E96 AC@;64E H2D 7:?5:?8 2 H@C<2C@F?5 7@C E96 4@F?EJ’D A9@?6 ?6EH@C<[ H9:49 H2D?’E 4@>A2E:3=6 H:E9 E96 px DJDE6>] %96 D@=FE:@? H2D E@ CF? 2== 42==D E9C@F89 E96 :?E6C?6E 5:C64E=J E@ E96 pFC6=:2? DJDE6>]k^Am

    kAms:DA2E496CD >@?:E@C E96 :?4@>:?8 2FE@>2E65 DJDE6>’D C6DA@?D6D @? pFC6=:2?’D H63D:E6[ 6?DFC6 ?@ 6>6C86?4:6D 2C6 >:DD65 2?5 C6DA@?5 E@ ?@?6>6C86?4J 42==D H96? E:>6 2==@HD]k^Am

    kAmz66A:?8 2? 6J6 @? EH@ D6A2C2E6 >@?:E@CD 😀 4FCC6?E=J 2 DEC2:? @? 5:DA2E496CD[ H9@ 2=C625J 562= H:E9 `c @E96C D@7EH2C6 DJDE6>D @? E96 ;@3[ {6rFC6FI D2:5]k^Am

    kAm“%96J’C6 2=C625J <:?5 @7 AC6DD65 E@ E96 >2I @? E96:C 3C2:? A@H6C 2?5 E96 =:>:ED @7 9F>2? 23:=:EJ E@ >F=E:E2D< 2?5 ?@H H6’C6 2D<:?8 E96> E@ 5@ @?6 >@C6 E9:?8 2?5 E92E’D @3G:@FD=J ?@E 8@:?8 E@ 36 G6CJ A@AF=2C[” 96 D2:5]k^Am

    kAmx?4@CA@C2E:?8 E96 42==D :?E@ E96 4FCC6?E 4@>AFE6C2:565 5:DA2E49 DJDE6> 😀 @?6 @7 E96 :DDF6D E92E DE:== ?665D E@ 36 255C6DD65[ 96 D2:5]k^Am

    kAmx562==J[ pFC6=:2? H@F=5 EC2?DA@D6 E96 :?7@C>2E:@? :?E@ E96 56A2CE>6?E’D DJDE6>[ D2G:?8 E96 5:DA2E496CD 7C@> E92E E2D< 2?5 2==@H:?8 E96> E@ H@C< @77 @?6 D4C66?]k^Am

    kAm“(6 2C6 4=@D6 E@ 86EE:?8 E92E :?E6C7246[ 3FE :E’D E2<6? BF:E6 2 3:E @7 H@C< @? @FC E649?:42= DFAA@CE E62>[” {6rFC6FI D2:5]k^Am

    kAmqFE[ 3642FD6 E96 AC@8C2> 😀 DE:== 36:?8 >@5:7:65[ E96C6 2C6 7C6BF6?E >:DF?56CDE2?5:?8D @? E96 A2CE @7 E96 2FE@>2E65 2DD:DE2?E[ H9:49 C6BF:C6D “323JD:EE:?8[” 96 D2:5]k^Am

    kAmpFC6=:2? 😀 4@>A=:2?E H:E9 4@F?EJ AC:G24J C6BF:C6>6?ED[ FE:=:K6D 6?4CJAE:@? 2?5 😀 46CE:7:65 3J E96 7656C2= rC:>:?2= yFDE:46 x?7@C>2E:@? $6CG:46D[ {6rFC6FI D2:5] %96 4@>A2?J DE@C6D C64@C5:?8D @7 E96 42==D E92E E96 4@F?EJ 42? 2446DD G:2 E96 :?E6C?6E 2D H6==]k^Am

    kAm%96 @E96C >2;@C :DDF6 E96 56A2CE>6?E 92D 366? H@C<:?8 E@ C6D@=G6 😀 E96 AC@8C2>>:?8 @7 E96 2DD:DE2?E’D C6DA@?D6]k^Am

    kAm“uC@> H92E H6’C6 962C:?8 7C@> pFC6=:2?[ E96 4@>A2?J[ H6 92G6 2 G6CJ 4@>A=6I DJDE6> 4@>A2C65 E@ @E96C h“ 46?E6CD 😕 9@H H6 E2<6 E96 42==D 2?5 9@H H6 C@FE6 E9@D6[” {6rFC6FI D2:5]k^Am

    kAmpFC6=:2? 😀 ?@E FD:?8 D6=7E6249:?8 px 3642FD6 @7 :ED F?AC65:4E23:=:EJ 2?5 42A24:EJ E@ 92==F4:?2E6[ 96 D2:5] “%96C6’D 2 =@E @7 D276EJ 4@?46C?D E92E 4@>6 7C@> ;FDE E96 ?@E:@? @7 =6EE:?8 2? px 5@ :ED E9:?8]”k^Am

    kAm%@ 2G@:5 E9@D6 :DDF6D[ E96 DJDE6> 😀 36:?8 56G6=@A65 F?56C E96 56A2CE>6?E’D 8F:52?46 H:E9 pFC6=:2?]k^Am

    kAm%96 4@>A2?J 😀 AC@8C2>>:?8 2 D6C:6D @7 A2E9H2JD H:E9 “:7[ E96?” AC@>AED D@ E92E[ 7@C 6I2>A=6[ :7 2 42==6C D2JD E96J ?665 E@ DA62< H:E9 D@>6@?6 2E E96 ;2:=[ E96 AC@8C2> 4@??64ED E96> H:E9 E96 4@F?EJ ;2:=]k^Am

    kAm{2DE J62C[ E96 56A2CE>6?E E@@< 23@FE “_[___ 42==D[ e_[___ @7 H9:49 H6C6 ?@?6>6C86?4:6D] p A@CE:@? @7 E9@D6 42==D H6C6 2?2=JK65 3J E96 56A2CE>6?E E@ 96=A 4C62E6 E96D6 A2E9H2JD 2?5 E96 AC676CC65 C6DA@?D6D H9:49 H6C6 E96? D92C65 H:E9 pFC6=:2?]k^Am

    kAm{6rFC6FI D2:5 E96J 2C6 DA6?5:?8 H66>:?8 E96 DJDE6> E@ C6DA@?5 😕 2 H2J E92E :E E2<6D 5:DA2E496CD b_ D64@?5D E@ 5@ – 2?5 A2CE @7 E96 C62D@? 😀 E96 G2DE 2>@F?E @7 :?7@C>2E:@? :?G@=G65] x?7@C>2E:@? 23@FE E96 G2C:@FD =2H 6?7@C46>6?E 286?4:6D 2?5 7:CDE C6DA@?56CD 92D E@ 36 :?4@CA@C2E65[ 2=@?8 H:E9 E96:C ;FC:D5:4E:@?D 2?5 C6BF:C6>6?ED 7@C 36DE AC24E:46D] r@F?EJ :?7@C>2E:@? 2?5 86@8C2A9J 2=D@ ?665 E@ 36 4@?D:56C65]k^Am

    kAm“$@[ 7@C E96 9F?5C65D @7 5:776C6?E E9:?8D E92E D@>63@5J 4@F=5 36 42==:?8 23@FE[ 6249 @7 E9@D6 92D 366? 2 G6CJ =23@C:@FD AC@46DD E@ >2<6 DFC6 E92E H6 2C6 C@FE:?8 E9@D6 42==D FA E@ @FC DE2?52C5D[” {6rFC6FI D2:5]k^Am

    k9bm%wt #t$!~}$tk^9bm

    kAm%9FD 72C[ :E D66>D E92E E96 DJDE6> 😀 5:D=:<65 3J 5:DA2E496CD 3642FD6 @7 E96 :?4C62D65 H@C< :?G@=G65 E@ EC2:? :E[ 2?5 3J 42==6CD[ H9@ 2C6?’E FD:?8 :E AC@A6C=J[ {6rFC6FI D2:5]k^Am

    kAmx? 255:E:@? E@ E96 6IEC2 D4C66? >@?:E@C:?8 2?5 EC2?D:E:@?:?8 36EH66? AC@8C2>D[ @?46 2? 24E:@? :E6> 😀 4@>A=6E6[ DE2776CD ?665 E@ C2E6 9@H E96 DJDE6> 5:5 2?5 AC@G:56 7665324< 7@C :>AC@G6>6?ED]k^Am

    kAm“(:E9 9F?5C65D 2?5 9F?5C65D @7 E96D6 42==D 4@>:?8 :?[ E9:D 4C62E6D 2? 255:E:@?2= DE6A E92E H6 92G6 E@ E2<6 😕 @C56C E@ EC2:? E96 DJDE6>[” {6rFC6FI D2:5]k^Am

    kAm%9:D 6IEC2 H@C<=@25 92D =67E E96 h“ E62> F?92AAJ[ H9:49 “:D E96 =2DE E9:?8 E92E H6 H2?E[” 96 D2:5[ “3FE H6 9@A6 E9:D 6IA6C:6?46 :>AC@G6D D@@?]”k^Am

    kAm“%96C6 92D 366? 2 =@E @7 7665324< – 2?5 ?@?6 @7 :E 8@@5[” {6rFC6FI D2:5]k^Am

    kAm~?46 E96 DJDE6> 😀 FA 2?5 CF??:?8 :?56A6?56?E=J[ 96 😀 9@A:?8 E@ AC:@C:E:K6 AF3=:4 65F42E:@? E@ E6249 A6@A=6 9@H E@ :?E6C24E H:E9 E96 2FE@>2E65 2DD:DE2?E]k^Am

    kAm%96 C6DF=E H:== 36 36EE6C[ 72DE6C D6CG:46 :7 42==6CD 42? 6?8286 H:E9 :E 4@?G6CD2E:@?2==J[ 96 D2:5[ ?@E:?8 E92E 42==D 2C6 6IA64E65 E@ =2DE EH@ >:?FE6D @? 2G6C286]k^Am

    kAm“qFE H96? A6@A=6 2C6 C6D:DE2?E E@ :E 2?5 EC62E :E =:<6 J@F H@F=5 EC62E 2?J @E96C A9@?6 EC66[ :E’D 8@:?8 E@ E2<6 2 =@E =@?86C[” 96 D2:5]k^Am

    kAmx7 E96 AC@3=6>D 42?’E 36 D@=G65[ E96 56A2CE>6?E >2J 92G6 E@ 232?5@? E96 AC@;64E]k^Am

    kAmqFE {6rFC6FI E9:? @776CD 2 A@E6?E:2==J =2C86 36?67:E E@ E96 4@>>F?:EJ]k^Am

    kAm“%9:D 😀 >256 7@C AF3=:4 D276EJ[ 2?5 :E’D ?@E =:<6 E96 @?6 2E J@FC 46== A9@?6 4@>A2?J[” 96 D2:5] “%9:D E9:?8 42? 5@ H2J >@C6 – 2?5 :E’D 4FDE@>:K65 7@C vC2?5 %C2G6CD6 r@F?EJ]”k^Am

    [ad_2]

    By Kathryn Depauw KDePauw@record-eagle.com

    Source link

  • GRAND TRAVERSE: Tech problems dog AI dispatch system rollout; program requires ‘babysitting,’ unpopular with callers, dispatchers

    [ad_1]

    TRAVERSE CITY — A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems.

    The county’s implementation of the new automated assistant software program for non-emergency Central Dispatch calls has been plagued by program mistakes, requiring monitoring to ensure it’s working properly, Central Dispatch Director Corey LeCureux said.

    This page requires Javascript.

    Javascript is required for you to be able to read premium content. Please enable it in your browser settings.

    kAmr6?EC2= s:DA2E49 😀 C6DA@?D:3=6 7@C C6DA@?5:?8 E@ 2== 42==D 7C@> h“ 2D H6== 2D E96 4@F?EJ ?@?6>6C86?4J ?F>36C ab`haacdd_]k^Am

    kAm%96 ?6H DJDE6> — 42==65 pFC6=:2? px — 😀 56D:8?65 E@ 2?DH6C 42==D E@ E96 4@F?EJ’D ?@?6>6C86?4J ?F>36C 2D H6== 2D E9@D6 E92E 5@?’E C6BF:C6 2 5:DA2E496C’D C6DA@?D6]k^Am

    kAm%96 6IA64E2E:@? @7 92G:?8 2 72:C=J :?56A6?56?E DJDE6> FA 2?5 CF??:?8 3J ~4E@36C 5:5 ?@E 92AA6?] %96J ?@H 6IA64E E@ 9:E E92E 8@2= ?@ D@@?6C E92? =2E6 y2?F2CJ – @C A@DD:3=J =2E6C[ 244@C5:?8 E@ {6rFC6FI]k^Am

    kAm%96 4@F?EJ D:8?65 2 E9C66J62C 4@?EC24E H:E9 pFC6=:2? 2?5 5:D4FDD:@?D 😕 yF?6 6DE:>2E65 E96 4@DE E@ CF? Se_[___ 7@C E96 7:CDE J62C 2?5 Sfa[___ 7@C DF3D6BF6?E J62CD[ E@ 36 A2:5 7C@> E96 6I:DE:?8 h“ DFC492C86 @? E6=6A9@?6 3:==D]k^Am

    kAmr@F?EJ u:?2?46 s:C64E@C s62? q@EE 4@?7:C>65 E92E E96 7:CDE J62C’D A2J>6?E H2D A2:5 😕 7F== pF8] g]k^Am

    kAm$@>6 255:E:@?2= 4@DED 92G6 366? :?4FCC65 3J pFC6=:2?[ 3FE E96 4@F?EJ 92D ?@E J6E A2:5 2?J 255:E:@?2= 4@DED 7@C E96 :>A=6>6?E2E:@?[ {6rFC6FI D2:5]k^Am

    kAm%96 E9C66J62C 4@?EC24E 7@C E96 D@7EH2C6 H2D AFC492D65 7@C EH@ C62D@?D[ {6rFC6FI D2:5i “%@ AC@G:56 2 9:896C =6G6= @7 D6CG:46 E@ @FC 42==6CD 2?5 E96 86?6C2= AF3=:4” 2?5 E@ C65F46 E96 H@C<=@25 7@C 6>6C86?4J E6=64@>>F?:42E@CD D@ E96J 42? 7@4FD @? h“ 42==D 2?5 C25:@ EC277:4]k^Am

    kAmsFC:?8 E:>6D @7 962GJ h“ 42==D @C :?E6?D6 C25:@ EC277:4 2>@?8 7:CDE C6DA@?56CD[ 5:DA2E49 92D 925 E@ :8?@C6 – @C EFC? @77 E96 C:?86C – 7@C E96 ?@?6>6C86?4J =:?6[ {6rFC6FI D2:5] %9:D px 2DD:DE2?E H:== 9@A67F==J 6?DFC6 E92E D6CG:46D E@ 4:E:K6?D 4@?E:?F6 F?:?E6CCFAE65 5FC:?8 E:>6D @7 962GJ h“ EC277:4 2?5 C6D@=G6 D@>6 @7 E96 C62D@?D 7@C E9@D6 42==D E@ C6=:6G6 E96 3FC56? @? 5:DA2E496CD 36EH66? 6>6C86?4:6D]k^Am

    kAm“(6’C6 ?@E E96C6 J6E H:E9 E9:D AC@8C2>[ 3FE H6 9@A6 E@ 36 E96C6 D@@?[” 96 D2:5]k^Am

    kAmx562==J[ E96 2FE@>2E65 2DD:DE2?E H:== 7:=E6C 2?5 D@CE E96 42==D 4@>:?8 😕 E@ E96 ?@?6>6C86?4J =:?6 27E6C 2 3C:67 4@?G6CD2E:@? H:E9 E96 42==6C] %96 D@7EH2C6 😀 56D:8?65 E@ 82E96C :?7@C>2E:@? 2?5 4C62E6 2? 24E:@? :E6> 7@C 5:DA2E496CD E@ 255C6DD H96? E96J 92G6 E:>6]k^Am

    kAmx7 E96 42==6C D9@F=5 92G6 4@?E24E65 2?@E96C 56A2CE>6?E[ E96 2DD:DE2?E H:== EC2?D76C @C C65:C64E E96 42==]k^Am

    kAm“p?5 E92E’D @?6 =6DD E9:?8 E92E 2? 6>6C86?4J E6=64@>>F?:42E@C 92D E@ 562= H:E9 H96? E96J’C6 562=:?8 H:E9 >65:42= 6>6C86?4:6D 2?5 =2H 6?7@C46>6?E 492D6D – 2?5 2== E96 @E96C E9:?8D E92E E96J 562= H:E9[” {6rFC6FI D2:5]k^Am

    kAmqFE :7 E96 42== 5@6D 4@?46C? 2? 6>6C86?4J[ E96? E96 2FE@>2E65 2DD:DE2?E 😀 D6E FA E@ EC2?D76C :E 5:C64E=J E@ 2 5:DA2E496C]k^Am

    kAmp? 2F5:E @7 =2DE J62C’D 42==D D9@H65 E92E 23@FE `f A6C46?E @7 E9@D6 E92E 42>6 😕 2D ?@?6>6C86?4:6D 24EF2==J C6BF:C65 2? 6>6C86?4J C6DA@?D6[ {6rFC6FI D2:5] s:DA2E49 H@C<6CD 92G6 366? H@C<:?8 H:E9 E96 pFC6=:2? AC@8C2> E@ AC@A6C=J D6E FA E96 2DD:DE2?E E@ :56?E:7J 2?5 C6DA@?5 E@ E96D6 EJA6D @7 42==D]k^Am

    kAm%96 DJDE6> :D?’E A6C764E[ {6rFC6FI D2:5[ 3FE :E 😀 86EE:?8 36EE6C]k^Am

    kAm“tG6CJ 52J[ H6’C6 7:?5:?8 2C62D @7 H62:DE2<6D[ 492?86D E92E H6 ?665 E@ >2<6[” 96 D2:5[ 255:?8 E92E E96 4@>A2?J 92D 366? C6DA@?D:G6 2?5 :>A=6>6?ED 492?86D BF:4<=J]k^Am

    kAmvC2?5 %C2G6CD6 r@F?EJ $96C:77’D {E] y@? |@C82? D2:5 96 92D ?@E:465 2? :>AC@G6>6?E 😕 E96 2DD:DE2?E’D 23:=:EJ E@ 4@?E24E E96 4@CC64E 286?4J]k^Am

    kAmqFE :E’D E96 5:DA2E496CD H9@ DE:== D66> E@ 36 >2<:?8 E92E 7:?2= 42== @? H96E96C E@ C6BF6DE 56AFE:6D[ D@ “2 9F>2? 😀 DE:== E@F49:?8 E92E 42== ;24<6E 367@C6 H6 D66 :E[” |@C82? D2:5]k^Am

    kAm“x7 E96C6 😀 2? 6CC@C[ :7 E96C6’D 2?JE9:?8 E92E’D F?4=62C[ E96 5:DA2E496C 7:I6D E92E 367@C6 AFEE:?8 :E @FE E@ FD – @C E96J 86E 4=2C:7:42E:@? 7C@> E96 42==6C[” 96 25565]k^Am

    kAm~E96C 492?86D 2C6 >:?:>2=[ |@C82? D2:5] u@C 6I2>A=6[ E96 @?=J 5:776C6?46 @? E96 42== D4C66? 7@C C6DA@?5:?8 56AFE:6D 😀 E96 :?5:42E:@? E92E 46CE2:? ?@E6D H6C6 4C62E65 3J E96 pFC6=:2? DJDE6>]k^Am

    k9bm$*$%t| $t%&!k^9bm

    kAm}F>6C@FD E649?:42= :DDF6D 92G6 366? :?G@=G65 😕 :>A=6>6?E:?8 E96 2FE@>2E65 2DD:DE2?E[ H:E9 E96 3:886DE EH@ 36:?8 4@>A2E:3:=:EJ :DDF6D 2?5 AC@8C2>>:?8 E96 2DD:DE2?E’D C6DA@?D6D]k^Am

    kAm{6rFC6FI D2:5 @?6 @7 E96 :DDF6D E92E C62==J 56=2J65 E96 AC@;64E H2D 7:?5:?8 2 H@C<2C@F?5 7@C E96 4@F?EJ’D A9@?6 ?6EH@C<[ H9:49 H2D?’E 4@>A2E:3=6 H:E9 E96 px DJDE6>] %96 D@=FE:@? H2D E@ CF? 2== 42==D E9C@F89 E96 :?E6C?6E 5:C64E=J E@ E96 pFC6=:2? DJDE6>]k^Am

    kAms:DA2E496CD >@?:E@C E96 :?4@>:?8 2FE@>2E65 DJDE6>’D C6DA@?D6D @? pFC6=:2?’D H63D:E6[ 6?DFC6 ?@ 6>6C86?4:6D 2C6 >:DD65 2?5 C6DA@?5 E@ ?@?6>6C86?4J 42==D H96? E:>6 2==@HD]k^Am

    kAmz66A:?8 2? 6J6 @? EH@ D6A2C2E6 >@?:E@CD 😀 4FCC6?E=J 2 DEC2:? @? 5:DA2E496CD[ H9@ 2=C625J 562= H:E9 `c @E96C D@7EH2C6 DJDE6>D @? E96 ;@3[ {6rFC6FI D2:5]k^Am

    kAm“%96J’C6 2=C625J <:?5 @7 AC6DD65 E@ E96 >2I @? E96:C 3C2:? A@H6C 2?5 E96 =:>:ED @7 9F>2? 23:=:EJ E@ >F=E:E2D< 2?5 ?@H H6’C6 2D<:?8 E96> E@ 5@ @?6 >@C6 E9:?8 2?5 E92E’D @3G:@FD=J ?@E 8@:?8 E@ 36 G6CJ A@AF=2C[” 96 D2:5]k^Am

    kAmx?4@CA@C2E:?8 E96 42==D :?E@ E96 4FCC6?E 4@>AFE6C2:565 5:DA2E49 DJDE6> 😀 @?6 @7 E96 :DDF6D E92E DE:== ?665D E@ 36 255C6DD65[ 96 D2:5]k^Am

    kAmx562==J[ pFC6=:2? H@F=5 EC2?DA@D6 E96 :?7@C>2E:@? :?E@ E96 56A2CE>6?E’D DJDE6>[ D2G:?8 E96 5:DA2E496CD 7C@> E92E E2D< 2?5 2==@H:?8 E96> E@ H@C< @77 @?6 D4C66?]k^Am

    kAm“(6 2C6 4=@D6 E@ 86EE:?8 E92E :?E6C7246[ 3FE :E’D E2<6? BF:E6 2 3:E @7 H@C< @? @FC E649?:42= DFAA@CE E62>[” {6rFC6FI D2:5]k^Am

    kAmqFE[ 3642FD6 E96 AC@8C2> 😀 DE:== 36:?8 >@5:7:65[ E96C6 2C6 7C6BF6?E >:DF?56CDE2?5:?8D @? E96 A2CE @7 E96 2FE@>2E65 2DD:DE2?E[ H9:49 C6BF:C6D “323JD:EE:?8[” 96 D2:5]k^Am

    kAmpFC6=:2? 😀 4@>A=:2?E H:E9 4@F?EJ AC:G24J C6BF:C6>6?ED[ FE:=:K6D 6?4CJAE:@? 2?5 😀 46CE:7:65 3J E96 7656C2= rC:>:?2= yFDE:46 x?7@C>2E:@? $6CG:46D[ {6rFC6FI D2:5] %96 4@>A2?J DE@C6D C64@C5:?8D @7 E96 42==D E92E E96 4@F?EJ 42? 2446DD G:2 E96 :?E6C?6E 2D H6==]k^Am

    kAm%96 @E96C >2;@C :DDF6 E96 56A2CE>6?E 92D 366? H@C<:?8 E@ C6D@=G6 😀 E96 AC@8C2>>:?8 @7 E96 2DD:DE2?E’D C6DA@?D6]k^Am

    kAm“uC@> H92E H6’C6 962C:?8 7C@> pFC6=:2?[ E96 4@>A2?J[ H6 92G6 2 G6CJ 4@>A=6I DJDE6> 4@>A2C65 E@ @E96C h“ 46?E6CD 😕 9@H H6 E2<6 E96 42==D 2?5 9@H H6 C@FE6 E9@D6[” {6rFC6FI D2:5]k^Am

    kAmpFC6=:2? 😀 ?@E FD:?8 D6=7E6249:?8 px 3642FD6 @7 :ED F?AC65:4E23:=:EJ 2?5 42A24:EJ E@ 92==F4:?2E6[ 96 D2:5] “%96C6’D 2 =@E @7 D276EJ 4@?46C?D E92E 4@>6 7C@> ;FDE E96 ?@E:@? @7 =6EE:?8 2? px 5@ :ED E9:?8]”k^Am

    kAm%@ 2G@:5 E9@D6 :DDF6D[ E96 DJDE6> 😀 36:?8 56G6=@A65 F?56C E96 56A2CE>6?E’D 8F:52?46 H:E9 pFC6=:2?]k^Am

    kAm%96 4@>A2?J 😀 AC@8C2>>:?8 2 D6C:6D @7 A2E9H2JD H:E9 “:7[ E96?” AC@>AED D@ E92E[ 7@C 6I2>A=6[ :7 2 42==6C D2JD E96J ?665 E@ DA62< H:E9 D@>6@?6 2E E96 ;2:=[ E96 AC@8C2> 4@??64ED E96> H:E9 E96 4@F?EJ ;2:=]k^Am

    kAm{2DE J62C[ E96 56A2CE>6?E E@@< 23@FE “_[___ 42==D[ e_[___ @7 H9:49 H6C6 ?@?6>6C86?4:6D] p A@CE:@? @7 E9@D6 42==D H6C6 2?2=JK65 3J E96 56A2CE>6?E E@ 96=A 4C62E6 E96D6 A2E9H2JD 2?5 E96 AC676CC65 C6DA@?D6D H9:49 H6C6 E96? D92C65 H:E9 pFC6=:2?]k^Am

    kAm{6rFC6FI D2:5 E96J 2C6 DA6?5:?8 H66>:?8 E96 DJDE6> E@ C6DA@?5 😕 2 H2J E92E :E E2<6D 5:DA2E496CD b_ D64@?5D E@ 5@ – 2?5 A2CE @7 E96 C62D@? 😀 E96 G2DE 2>@F?E @7 :?7@C>2E:@? :?G@=G65] x?7@C>2E:@? 23@FE E96 G2C:@FD =2H 6?7@C46>6?E 286?4:6D 2?5 7:CDE C6DA@?56CD 92D E@ 36 :?4@CA@C2E65[ 2=@?8 H:E9 E96:C ;FC:D5:4E:@?D 2?5 C6BF:C6>6?ED 7@C 36DE AC24E:46D] r@F?EJ :?7@C>2E:@? 2?5 86@8C2A9J 2=D@ ?665 E@ 36 4@?D:56C65]k^Am

    kAm“$@[ 7@C E96 9F?5C65D @7 5:776C6?E E9:?8D E92E D@>63@5J 4@F=5 36 42==:?8 23@FE[ 6249 @7 E9@D6 92D 366? 2 G6CJ =23@C:@FD AC@46DD E@ >2<6 DFC6 E92E H6 2C6 C@FE:?8 E9@D6 42==D FA E@ @FC DE2?52C5D[” {6rFC6FI D2:5]k^Am

    k9bm%wt #t$!~}$tk^9bm

    kAm%9FD 72C[ :E D66>D E92E E96 DJDE6> 😀 5:D=:<65 3J 5:DA2E496CD 3642FD6 @7 E96 :?4C62D65 H@C< :?G@=G65 E@ EC2:? :E[ 2?5 3J 42==6CD[ H9@ 2C6?’E FD:?8 :E AC@A6C=J[ {6rFC6FI D2:5]k^Am

    kAmx? 255:E:@? E@ E96 6IEC2 D4C66? >@?:E@C:?8 2?5 EC2?D:E:@?:?8 36EH66? AC@8C2>D[ @?46 2? 24E:@? :E6> 😀 4@>A=6E6[ DE2776CD ?665 E@ C2E6 9@H E96 DJDE6> 5:5 2?5 AC@G:56 7665324< 7@C :>AC@G6>6?ED]k^Am

    kAm“(:E9 9F?5C65D 2?5 9F?5C65D @7 E96D6 42==D 4@>:?8 :?[ E9:D 4C62E6D 2? 255:E:@?2= DE6A E92E H6 92G6 E@ E2<6 😕 @C56C E@ EC2:? E96 DJDE6>[” {6rFC6FI D2:5]k^Am

    kAm%9:D 6IEC2 H@C<=@25 92D =67E E96 h“ E62> F?92AAJ[ H9:49 “:D E96 =2DE E9:?8 E92E H6 H2?E[” 96 D2:5[ “3FE H6 9@A6 E9:D 6IA6C:6?46 :>AC@G6D D@@?]”k^Am

    kAm“%96C6 92D 366? 2 =@E @7 7665324< – 2?5 ?@?6 @7 :E 8@@5[” {6rFC6FI D2:5]k^Am

    kAm~?46 E96 DJDE6> 😀 FA 2?5 CF??:?8 :?56A6?56?E=J[ 96 😀 9@A:?8 E@ AC:@C:E:K6 AF3=:4 65F42E:@? E@ E6249 A6@A=6 9@H E@ :?E6C24E H:E9 E96 2FE@>2E65 2DD:DE2?E]k^Am

    kAm%96 C6DF=E H:== 36 36EE6C[ 72DE6C D6CG:46 :7 42==6CD 42? 6?8286 H:E9 :E 4@?G6CD2E:@?2==J[ 96 D2:5[ ?@E:?8 E92E 42==D 2C6 6IA64E65 E@ =2DE EH@ >:?FE6D @? 2G6C286]k^Am

    kAm“qFE H96? A6@A=6 2C6 C6D:DE2?E E@ :E 2?5 EC62E :E =:<6 J@F H@F=5 EC62E 2?J @E96C A9@?6 EC66[ :E’D 8@:?8 E@ E2<6 2 =@E =@?86C[” 96 D2:5]k^Am

    kAmx7 E96 AC@3=6>D 42?’E 36 D@=G65[ E96 56A2CE>6?E >2J 92G6 E@ 232?5@? E96 AC@;64E]k^Am

    kAmqFE {6rFC6FI E9:? @776CD 2 A@E6?E:2==J =2C86 36?67:E E@ E96 4@>>F?:EJ]k^Am

    kAm“%9:D 😀 >256 7@C AF3=:4 D276EJ[ 2?5 :E’D ?@E =:<6 E96 @?6 2E J@FC 46== A9@?6 4@>A2?J[” 96 D2:5] “%9:D E9:?8 42? 5@ H2J >@C6 – 2?5 :E’D 4FDE@>:K65 7@C vC2?5 %C2G6CD6 r@F?EJ]”k^Am

    [ad_2]

    By Kathryn Depauw KDePauw@record-eagle.com

    Source link

  • GRAND TRAVERSE: Tech problems dog AI dispatch system rollout; program requires ‘babysitting,’ unpopular with callers, dispatchers

    [ad_1]

    TRAVERSE CITY — A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems.

    The county’s implementation of the new automated assistant software program for non-emergency Central Dispatch calls has been plagued by program mistakes, requiring monitoring to ensure it’s working properly, Central Dispatch Director Corey LeCureux said.

    This page requires Javascript.

    Javascript is required for you to be able to read premium content. Please enable it in your browser settings.

    kAmr6?EC2= s:DA2E49 😀 C6DA@?D:3=6 7@C C6DA@?5:?8 E@ 2== 42==D 7C@> h“ 2D H6== 2D E96 4@F?EJ ?@?6>6C86?4J ?F>36C ab`haacdd_]k^Am

    kAm%96 ?6H DJDE6> — 42==65 pFC6=:2? px — 😀 56D:8?65 E@ 2?DH6C 42==D E@ E96 4@F?EJ’D ?@?6>6C86?4J ?F>36C 2D H6== 2D E9@D6 E92E 5@?’E C6BF:C6 2 5:DA2E496C’D C6DA@?D6]k^Am

    kAm%96 6IA64E2E:@? @7 92G:?8 2 72:C=J :?56A6?56?E DJDE6> FA 2?5 CF??:?8 3J ~4E@36C 5:5 ?@E 92AA6?] %96J ?@H 6IA64E E@ 9:E E92E 8@2= ?@ D@@?6C E92? =2E6 y2?F2CJ – @C A@DD:3=J =2E6C[ 244@C5:?8 E@ {6rFC6FI]k^Am

    kAm%96 4@F?EJ D:8?65 2 E9C66J62C 4@?EC24E H:E9 pFC6=:2? 2?5 5:D4FDD:@?D 😕 yF?6 6DE:>2E65 E96 4@DE E@ CF? Se_[___ 7@C E96 7:CDE J62C 2?5 Sfa[___ 7@C DF3D6BF6?E J62CD[ E@ 36 A2:5 7C@> E96 6I:DE:?8 h“ DFC492C86 @? E6=6A9@?6 3:==D]k^Am

    kAmr@F?EJ u:?2?46 s:C64E@C s62? q@EE 4@?7:C>65 E92E E96 7:CDE J62C’D A2J>6?E H2D A2:5 😕 7F== pF8] g]k^Am

    kAm$@>6 255:E:@?2= 4@DED 92G6 366? :?4FCC65 3J pFC6=:2?[ 3FE E96 4@F?EJ 92D ?@E J6E A2:5 2?J 255:E:@?2= 4@DED 7@C E96 :>A=6>6?E2E:@?[ {6rFC6FI D2:5]k^Am

    kAm%96 E9C66J62C 4@?EC24E 7@C E96 D@7EH2C6 H2D AFC492D65 7@C EH@ C62D@?D[ {6rFC6FI D2:5i “%@ AC@G:56 2 9:896C =6G6= @7 D6CG:46 E@ @FC 42==6CD 2?5 E96 86?6C2= AF3=:4” 2?5 E@ C65F46 E96 H@C<=@25 7@C 6>6C86?4J E6=64@>>F?:42E@CD D@ E96J 42? 7@4FD @? h“ 42==D 2?5 C25:@ EC277:4]k^Am

    kAmsFC:?8 E:>6D @7 962GJ h“ 42==D @C :?E6?D6 C25:@ EC277:4 2>@?8 7:CDE C6DA@?56CD[ 5:DA2E49 92D 925 E@ :8?@C6 – @C EFC? @77 E96 C:?86C – 7@C E96 ?@?6>6C86?4J =:?6[ {6rFC6FI D2:5] %9:D px 2DD:DE2?E H:== 9@A67F==J 6?DFC6 E92E D6CG:46D E@ 4:E:K6?D 4@?E:?F6 F?:?E6CCFAE65 5FC:?8 E:>6D @7 962GJ h“ EC277:4 2?5 C6D@=G6 D@>6 @7 E96 C62D@?D 7@C E9@D6 42==D E@ C6=:6G6 E96 3FC56? @? 5:DA2E496CD 36EH66? 6>6C86?4:6D]k^Am

    kAm“(6’C6 ?@E E96C6 J6E H:E9 E9:D AC@8C2>[ 3FE H6 9@A6 E@ 36 E96C6 D@@?[” 96 D2:5]k^Am

    kAmx562==J[ E96 2FE@>2E65 2DD:DE2?E H:== 7:=E6C 2?5 D@CE E96 42==D 4@>:?8 😕 E@ E96 ?@?6>6C86?4J =:?6 27E6C 2 3C:67 4@?G6CD2E:@? H:E9 E96 42==6C] %96 D@7EH2C6 😀 56D:8?65 E@ 82E96C :?7@C>2E:@? 2?5 4C62E6 2? 24E:@? :E6> 7@C 5:DA2E496CD E@ 255C6DD H96? E96J 92G6 E:>6]k^Am

    kAmx7 E96 42==6C D9@F=5 92G6 4@?E24E65 2?@E96C 56A2CE>6?E[ E96 2DD:DE2?E H:== EC2?D76C @C C65:C64E E96 42==]k^Am

    kAm“p?5 E92E’D @?6 =6DD E9:?8 E92E 2? 6>6C86?4J E6=64@>>F?:42E@C 92D E@ 562= H:E9 H96? E96J’C6 562=:?8 H:E9 >65:42= 6>6C86?4:6D 2?5 =2H 6?7@C46>6?E 492D6D – 2?5 2== E96 @E96C E9:?8D E92E E96J 562= H:E9[” {6rFC6FI D2:5]k^Am

    kAmqFE :7 E96 42== 5@6D 4@?46C? 2? 6>6C86?4J[ E96? E96 2FE@>2E65 2DD:DE2?E 😀 D6E FA E@ EC2?D76C :E 5:C64E=J E@ 2 5:DA2E496C]k^Am

    kAmp? 2F5:E @7 =2DE J62C’D 42==D D9@H65 E92E 23@FE `f A6C46?E @7 E9@D6 E92E 42>6 😕 2D ?@?6>6C86?4:6D 24EF2==J C6BF:C65 2? 6>6C86?4J C6DA@?D6[ {6rFC6FI D2:5] s:DA2E49 H@C<6CD 92G6 366? H@C<:?8 H:E9 E96 pFC6=:2? AC@8C2> E@ AC@A6C=J D6E FA E96 2DD:DE2?E E@ :56?E:7J 2?5 C6DA@?5 E@ E96D6 EJA6D @7 42==D]k^Am

    kAm%96 DJDE6> :D?’E A6C764E[ {6rFC6FI D2:5[ 3FE :E 😀 86EE:?8 36EE6C]k^Am

    kAm“tG6CJ 52J[ H6’C6 7:?5:?8 2C62D @7 H62:DE2<6D[ 492?86D E92E H6 ?665 E@ >2<6[” 96 D2:5[ 255:?8 E92E E96 4@>A2?J 92D 366? C6DA@?D:G6 2?5 :>A=6>6?ED 492?86D BF:4<=J]k^Am

    kAmvC2?5 %C2G6CD6 r@F?EJ $96C:77’D {E] y@? |@C82? D2:5 96 92D ?@E:465 2? :>AC@G6>6?E 😕 E96 2DD:DE2?E’D 23:=:EJ E@ 4@?E24E E96 4@CC64E 286?4J]k^Am

    kAmqFE :E’D E96 5:DA2E496CD H9@ DE:== D66> E@ 36 >2<:?8 E92E 7:?2= 42== @? H96E96C E@ C6BF6DE 56AFE:6D[ D@ “2 9F>2? 😀 DE:== E@F49:?8 E92E 42== ;24<6E 367@C6 H6 D66 :E[” |@C82? D2:5]k^Am

    kAm“x7 E96C6 😀 2? 6CC@C[ :7 E96C6’D 2?JE9:?8 E92E’D F?4=62C[ E96 5:DA2E496C 7:I6D E92E 367@C6 AFEE:?8 :E @FE E@ FD – @C E96J 86E 4=2C:7:42E:@? 7C@> E96 42==6C[” 96 25565]k^Am

    kAm~E96C 492?86D 2C6 >:?:>2=[ |@C82? D2:5] u@C 6I2>A=6[ E96 @?=J 5:776C6?46 @? E96 42== D4C66? 7@C C6DA@?5:?8 56AFE:6D 😀 E96 :?5:42E:@? E92E 46CE2:? ?@E6D H6C6 4C62E65 3J E96 pFC6=:2? DJDE6>]k^Am

    k9bm$*$%t| $t%&!k^9bm

    kAm}F>6C@FD E649?:42= :DDF6D 92G6 366? :?G@=G65 😕 :>A=6>6?E:?8 E96 2FE@>2E65 2DD:DE2?E[ H:E9 E96 3:886DE EH@ 36:?8 4@>A2E:3:=:EJ :DDF6D 2?5 AC@8C2>>:?8 E96 2DD:DE2?E’D C6DA@?D6D]k^Am

    kAm{6rFC6FI D2:5 @?6 @7 E96 :DDF6D E92E C62==J 56=2J65 E96 AC@;64E H2D 7:?5:?8 2 H@C<2C@F?5 7@C E96 4@F?EJ’D A9@?6 ?6EH@C<[ H9:49 H2D?’E 4@>A2E:3=6 H:E9 E96 px DJDE6>] %96 D@=FE:@? H2D E@ CF? 2== 42==D E9C@F89 E96 :?E6C?6E 5:C64E=J E@ E96 pFC6=:2? DJDE6>]k^Am

    kAms:DA2E496CD >@?:E@C E96 :?4@>:?8 2FE@>2E65 DJDE6>’D C6DA@?D6D @? pFC6=:2?’D H63D:E6[ 6?DFC6 ?@ 6>6C86?4:6D 2C6 >:DD65 2?5 C6DA@?5 E@ ?@?6>6C86?4J 42==D H96? E:>6 2==@HD]k^Am

    kAmz66A:?8 2? 6J6 @? EH@ D6A2C2E6 >@?:E@CD 😀 4FCC6?E=J 2 DEC2:? @? 5:DA2E496CD[ H9@ 2=C625J 562= H:E9 `c @E96C D@7EH2C6 DJDE6>D @? E96 ;@3[ {6rFC6FI D2:5]k^Am

    kAm“%96J’C6 2=C625J <:?5 @7 AC6DD65 E@ E96 >2I @? E96:C 3C2:? A@H6C 2?5 E96 =:>:ED @7 9F>2? 23:=:EJ E@ >F=E:E2D< 2?5 ?@H H6’C6 2D<:?8 E96> E@ 5@ @?6 >@C6 E9:?8 2?5 E92E’D @3G:@FD=J ?@E 8@:?8 E@ 36 G6CJ A@AF=2C[” 96 D2:5]k^Am

    kAmx?4@CA@C2E:?8 E96 42==D :?E@ E96 4FCC6?E 4@>AFE6C2:565 5:DA2E49 DJDE6> 😀 @?6 @7 E96 :DDF6D E92E DE:== ?665D E@ 36 255C6DD65[ 96 D2:5]k^Am

    kAmx562==J[ pFC6=:2? H@F=5 EC2?DA@D6 E96 :?7@C>2E:@? :?E@ E96 56A2CE>6?E’D DJDE6>[ D2G:?8 E96 5:DA2E496CD 7C@> E92E E2D< 2?5 2==@H:?8 E96> E@ H@C< @77 @?6 D4C66?]k^Am

    kAm“(6 2C6 4=@D6 E@ 86EE:?8 E92E :?E6C7246[ 3FE :E’D E2<6? BF:E6 2 3:E @7 H@C< @? @FC E649?:42= DFAA@CE E62>[” {6rFC6FI D2:5]k^Am

    kAmqFE[ 3642FD6 E96 AC@8C2> 😀 DE:== 36:?8 >@5:7:65[ E96C6 2C6 7C6BF6?E >:DF?56CDE2?5:?8D @? E96 A2CE @7 E96 2FE@>2E65 2DD:DE2?E[ H9:49 C6BF:C6D “323JD:EE:?8[” 96 D2:5]k^Am

    kAmpFC6=:2? 😀 4@>A=:2?E H:E9 4@F?EJ AC:G24J C6BF:C6>6?ED[ FE:=:K6D 6?4CJAE:@? 2?5 😀 46CE:7:65 3J E96 7656C2= rC:>:?2= yFDE:46 x?7@C>2E:@? $6CG:46D[ {6rFC6FI D2:5] %96 4@>A2?J DE@C6D C64@C5:?8D @7 E96 42==D E92E E96 4@F?EJ 42? 2446DD G:2 E96 :?E6C?6E 2D H6==]k^Am

    kAm%96 @E96C >2;@C :DDF6 E96 56A2CE>6?E 92D 366? H@C<:?8 E@ C6D@=G6 😀 E96 AC@8C2>>:?8 @7 E96 2DD:DE2?E’D C6DA@?D6]k^Am

    kAm“uC@> H92E H6’C6 962C:?8 7C@> pFC6=:2?[ E96 4@>A2?J[ H6 92G6 2 G6CJ 4@>A=6I DJDE6> 4@>A2C65 E@ @E96C h“ 46?E6CD 😕 9@H H6 E2<6 E96 42==D 2?5 9@H H6 C@FE6 E9@D6[” {6rFC6FI D2:5]k^Am

    kAmpFC6=:2? 😀 ?@E FD:?8 D6=7E6249:?8 px 3642FD6 @7 :ED F?AC65:4E23:=:EJ 2?5 42A24:EJ E@ 92==F4:?2E6[ 96 D2:5] “%96C6’D 2 =@E @7 D276EJ 4@?46C?D E92E 4@>6 7C@> ;FDE E96 ?@E:@? @7 =6EE:?8 2? px 5@ :ED E9:?8]”k^Am

    kAm%@ 2G@:5 E9@D6 :DDF6D[ E96 DJDE6> 😀 36:?8 56G6=@A65 F?56C E96 56A2CE>6?E’D 8F:52?46 H:E9 pFC6=:2?]k^Am

    kAm%96 4@>A2?J 😀 AC@8C2>>:?8 2 D6C:6D @7 A2E9H2JD H:E9 “:7[ E96?” AC@>AED D@ E92E[ 7@C 6I2>A=6[ :7 2 42==6C D2JD E96J ?665 E@ DA62< H:E9 D@>6@?6 2E E96 ;2:=[ E96 AC@8C2> 4@??64ED E96> H:E9 E96 4@F?EJ ;2:=]k^Am

    kAm{2DE J62C[ E96 56A2CE>6?E E@@< 23@FE “_[___ 42==D[ e_[___ @7 H9:49 H6C6 ?@?6>6C86?4:6D] p A@CE:@? @7 E9@D6 42==D H6C6 2?2=JK65 3J E96 56A2CE>6?E E@ 96=A 4C62E6 E96D6 A2E9H2JD 2?5 E96 AC676CC65 C6DA@?D6D H9:49 H6C6 E96? D92C65 H:E9 pFC6=:2?]k^Am

    kAm{6rFC6FI D2:5 E96J 2C6 DA6?5:?8 H66>:?8 E96 DJDE6> E@ C6DA@?5 😕 2 H2J E92E :E E2<6D 5:DA2E496CD b_ D64@?5D E@ 5@ – 2?5 A2CE @7 E96 C62D@? 😀 E96 G2DE 2>@F?E @7 :?7@C>2E:@? :?G@=G65] x?7@C>2E:@? 23@FE E96 G2C:@FD =2H 6?7@C46>6?E 286?4:6D 2?5 7:CDE C6DA@?56CD 92D E@ 36 :?4@CA@C2E65[ 2=@?8 H:E9 E96:C ;FC:D5:4E:@?D 2?5 C6BF:C6>6?ED 7@C 36DE AC24E:46D] r@F?EJ :?7@C>2E:@? 2?5 86@8C2A9J 2=D@ ?665 E@ 36 4@?D:56C65]k^Am

    kAm“$@[ 7@C E96 9F?5C65D @7 5:776C6?E E9:?8D E92E D@>63@5J 4@F=5 36 42==:?8 23@FE[ 6249 @7 E9@D6 92D 366? 2 G6CJ =23@C:@FD AC@46DD E@ >2<6 DFC6 E92E H6 2C6 C@FE:?8 E9@D6 42==D FA E@ @FC DE2?52C5D[” {6rFC6FI D2:5]k^Am

    k9bm%wt #t$!~}$tk^9bm

    kAm%9FD 72C[ :E D66>D E92E E96 DJDE6> 😀 5:D=:<65 3J 5:DA2E496CD 3642FD6 @7 E96 :?4C62D65 H@C< :?G@=G65 E@ EC2:? :E[ 2?5 3J 42==6CD[ H9@ 2C6?’E FD:?8 :E AC@A6C=J[ {6rFC6FI D2:5]k^Am

    kAmx? 255:E:@? E@ E96 6IEC2 D4C66? >@?:E@C:?8 2?5 EC2?D:E:@?:?8 36EH66? AC@8C2>D[ @?46 2? 24E:@? :E6> 😀 4@>A=6E6[ DE2776CD ?665 E@ C2E6 9@H E96 DJDE6> 5:5 2?5 AC@G:56 7665324< 7@C :>AC@G6>6?ED]k^Am

    kAm“(:E9 9F?5C65D 2?5 9F?5C65D @7 E96D6 42==D 4@>:?8 :?[ E9:D 4C62E6D 2? 255:E:@?2= DE6A E92E H6 92G6 E@ E2<6 😕 @C56C E@ EC2:? E96 DJDE6>[” {6rFC6FI D2:5]k^Am

    kAm%9:D 6IEC2 H@C<=@25 92D =67E E96 h“ E62> F?92AAJ[ H9:49 “:D E96 =2DE E9:?8 E92E H6 H2?E[” 96 D2:5[ “3FE H6 9@A6 E9:D 6IA6C:6?46 :>AC@G6D D@@?]”k^Am

    kAm“%96C6 92D 366? 2 =@E @7 7665324< – 2?5 ?@?6 @7 :E 8@@5[” {6rFC6FI D2:5]k^Am

    kAm~?46 E96 DJDE6> 😀 FA 2?5 CF??:?8 :?56A6?56?E=J[ 96 😀 9@A:?8 E@ AC:@C:E:K6 AF3=:4 65F42E:@? E@ E6249 A6@A=6 9@H E@ :?E6C24E H:E9 E96 2FE@>2E65 2DD:DE2?E]k^Am

    kAm%96 C6DF=E H:== 36 36EE6C[ 72DE6C D6CG:46 :7 42==6CD 42? 6?8286 H:E9 :E 4@?G6CD2E:@?2==J[ 96 D2:5[ ?@E:?8 E92E 42==D 2C6 6IA64E65 E@ =2DE EH@ >:?FE6D @? 2G6C286]k^Am

    kAm“qFE H96? A6@A=6 2C6 C6D:DE2?E E@ :E 2?5 EC62E :E =:<6 J@F H@F=5 EC62E 2?J @E96C A9@?6 EC66[ :E’D 8@:?8 E@ E2<6 2 =@E =@?86C[” 96 D2:5]k^Am

    kAmx7 E96 AC@3=6>D 42?’E 36 D@=G65[ E96 56A2CE>6?E >2J 92G6 E@ 232?5@? E96 AC@;64E]k^Am

    kAmqFE {6rFC6FI E9:? @776CD 2 A@E6?E:2==J =2C86 36?67:E E@ E96 4@>>F?:EJ]k^Am

    kAm“%9:D 😀 >256 7@C AF3=:4 D276EJ[ 2?5 :E’D ?@E =:<6 E96 @?6 2E J@FC 46== A9@?6 4@>A2?J[” 96 D2:5] “%9:D E9:?8 42? 5@ H2J >@C6 – 2?5 :E’D 4FDE@>:K65 7@C vC2?5 %C2G6CD6 r@F?EJ]”k^Am

    [ad_2]

    By Kathryn Depauw KDePauw@record-eagle.com

    Source link

  • 911 call shows fear, concern from couple trapped in car sinking in Florida canal

    [ad_1]

    A 911 call released Tuesday shows how frantic a couple was as they were trapped inside a car sinking in a canal in Florida.Listen to the 911 call in the video player above. Investigators said the couple was driving in a remote section of northwestern Martin County when they were hit by another car, sending them off the road where they landed upside down in the canal.The other car did not stop.The woman in the car was able to get to her phone and call 911.“Please! We need you!” she said to the dispatcher.The woman, whose name has not been released, explains the situation to the dispatcher who asks if the car is sinking.“Yes!” the woman replied. “That’s what it feels like. The car is sinking, sir.”“Where’s the water now?” the dispatcher asked.“We’re in the ditch outside,” she said.“Is the water in the car and how high is it?” the dispatcher asked.“It’s up to my stomach,” she said. “We don’t know how much time we have!”The woman explained to the dispatcher that the power in the vehicle was out, and they could not open the doors nor the windows.“How far in the water are you?” the dispatcher asked.“We’re deep in the water!”“And there’s no way to get that window down?”“No. We tried everything! We’re scared!”After about 10 minutes, the call appears to drop.“You still there, sir? Ma’am?” the dispatcher asked.There was no reply.Deputies arrived a short time later and were able to bust out the car’s windows and pull the couple to safety.Both people were injured, but investigators said both are expected to recover.The sheriff’s office said they are still looking for the other driver involved in the crash.

    MARTIN COUNTY, Fla. —

    A 911 call released Tuesday shows how frantic a couple was as they were trapped inside a car sinking in a canal in Florida.

    Listen to the 911 call in the video player above.

    Investigators said the couple was driving in a remote section of northwestern Martin County when they were hit by another car, sending them off the road where they landed upside down in the canal.

    The other car did not stop.

    The woman in the car was able to get to her phone and call 911.

    “Please! We need you!” she said to the dispatcher.

    The woman, whose name has not been released, explains the situation to the dispatcher who asks if the car is sinking.

    “Yes!” the woman replied. “That’s what it feels like. The car is sinking, sir.”

    “Where’s the water now?” the dispatcher asked.

    “We’re in the ditch outside,” she said.

    “Is the water in the car and how high is it?” the dispatcher asked.

    “It’s up to my stomach,” she said. “We don’t know how much time we have!”

    The woman explained to the dispatcher that the power in the vehicle was out, and they could not open the doors nor the windows.

    “How far in the water are you?” the dispatcher asked.

    “We’re deep in the water!”

    “And there’s no way to get that window down?”

    “No. We tried everything! We’re scared!”

    After about 10 minutes, the call appears to drop.

    “You still there, sir? Ma’am?” the dispatcher asked.

    There was no reply.

    Deputies arrived a short time later and were able to bust out the car’s windows and pull the couple to safety.

    Both people were injured, but investigators said both are expected to recover.

    The sheriff’s office said they are still looking for the other driver involved in the crash.

    [ad_2]

    Source link

  • Man accused of decapitating parents sang Tina Turner after being shot by deputies

    Man accused of decapitating parents sang Tina Turner after being shot by deputies

    [ad_1]

    A 41-year-old man accused of decapitating his parents and killing their dog started to sing Tina Turner’s “What’s Love Got to Do With It” after he was shot by an Orange County Sheriff’s deputy.

    Joseph Brandon Gerdvil was arrested on suspicion of killing his parents, 77-year-old Ronald Walter Gerdvil and 79-year-old Antoinette Gerdvil in their San Juan Capistrano home on July 9, according to the Orange County Sheriff’s Department.

    In body camera video of the incident released Friday, a blood-soaked Gerdvil is shown with a metal object in his hand approaching a sheriff’s deputy moments before he is shot, then swearing and singing after he’s on the ground wounded.

    Authorities say the series of disturbing events began with Gerdvil text messaging photos of his bloodied mother to a cousin.

    That relative called 911 around 7:30 a.m. to report a possible domestic assault on their elderly relatives who live in a mobile home community in the 32000 block of Alipaz Street, authorities said. She told dispatchers her cousin suffers from mental health issues and has been violent in the past.

    Another dispatcher, meanwhile, received a 911 call from a maintenance worker at the same mobile home community who reported they were being chased by a bloodied man with a fork, authorities said.

    The bloodied man, later identified as Gerdvil, drove off in the maintenance worker’s golf cart in an unknown direction.

    Sheriff’s deputies who arrived at the scene found a person on the ground bleeding and a gruesome scene inside Gerdvil’s parents’ home.

    “There’s a head on the counter,” one of the deputies on scene told dispatchers.

    Gerdvil reappeared on a bike path a short time later and then approached a Sheriff’s Department community service officer as she sat in her vehicle, according to authorities. He then threw a shovel at the officer’s vehicle and drove off in the golf cart.

    Body camera footage shows what happened next: A blood-soaked Gerdvil parked the golf cart on the sidewalk and approached a deputy while carrying a metal object.

    He ignored the deputy’s orders and shouted something unintelligible before the deputy fired five times and Gerdvil fell to the ground.

    “F— you,” Gerdvil said as he lay on the ground wounded.

    Gerdvil then rolled onto his stomach and was handcuffed.

    He can be heard telling deputies “I love you” and “I’m sorry you’re gonna have to die” while facing the ground.

    As deputies assessed his wounds, Gerdvil said, “Finish me off.”

    “Put one in my head, please. I beg of you,” he said.

    At one point as he lay on the ground bleeding, and law enforcement and first responders moved frantically around the crime scene, Gerdvil broke out into song.

    “What’s love got to do with it. What’s love, but a secondhand emotion?” he sang softly, quoting the 1984 Tina Turner hit.

    He then shifted to Stevie Wonder and sang, “I just called to say I love you” as the deputies gave him medical attention.

    It’s unclear how many times he was hit but the unnamed deputy who shot Gerdvil later told other deputies on the scene he aimed for his chest and stomach.

    Gerdvil was booked on suspicion of two counts of homicide and remains at the hospital, according to authorities.

    There were no deputies injured and the shooting is under investigation by the Orange County district attorney’s office. The killings are under investigation by the Orange County Sheriff’s Department homicide detail.

    [ad_2]

    Nathan Solis

    Source link

  • Fullerton police say man called 911 on himself, succeeded in ‘suicide by cop’

    Fullerton police say man called 911 on himself, succeeded in ‘suicide by cop’

    [ad_1]

    Fullerton police said Monday that a man they killed last month appeared to provoke the incident in an effort to die.

    On June 15, police said they responded to a 911 call urging the department to send multiple officers to deal with a man who threatened the caller and others with knives on Imperial Highway.

    When officers arrived, they found a man who matched the caller’s description holding what appeared to be two knives, according to police.

    Officers told the man — later identified as 27-year-old Lorenzo Roger Hills III of Brea — to drop the weapons, but instead he ran at them with the knives in hand, prompting officers to fatally shoot him.

    On Monday, police said they recovered two knives and a cellphone. Upon investigation, police said the phone was registered to Hills and was the same one used to make the initial 911 call.

    “It is believed Mr. Hills intentionally provoked a deadly police encounter, commonly referred to as ‘suicide-by-cop,’” the department said.

    Police on Monday released body camera video that shows Hills running toward officers, who shoot him before he nears them.

    Police also released a recording of the 911 call, in which the caller gives his name as Antonio. After the caller reports a mentally ill man wielding knives, the dispatcher tells the caller she’ll remain on the line with him until officers arrive.

    The caller responds that he may have to go, but then doesn’t after the dispatcher tells him he must stay on the phone so officers know exactly where the knife-wielding man is.

    Before officers arrive, the caller says, “My phone is cutting …” and the line goes dead.

    Suicide prevention and crisis counseling resources

    If you or someone you know is struggling with suicidal thoughts, seek help from a professional and call 9-8-8. The United States’ first nationwide three-digit mental health crisis hotline 988 will connect callers with trained mental health counselors. Text “HOME” to 741741 in the U.S. and Canada to reach the Crisis Text Line.

    [ad_2]

    Andrew Khouri

    Source link