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Tag: delivery drivers

  • Amazon’s smart glasses with AI will help its drivers deliver packages faster

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    Amazon has revealed that it’s currently working on smart glasses designed for delivery drivers, confirming previous reports about the project. The company said that glasses use AI-powered sensing capabilities and computer vision to detect what their cameras are seeing. Drivers then get guidance through the glasses’ heads-up display (HUD) embedded right into the lens. Based on Amazon’s announcement, it’s been working on the glasses for a while, and hundreds of delivery drivers had already tested early versions to provide the company with feedback.

    The glasses automatically activate after the driver parks their vehicle. They then show users the right packages to deliver, according to their location. Users will see the list of packages they have to take out on the HUD, and the glasses can even tell them if they pull out the right package from their pile. When they get out of their vehicle, the glasses will display turn-by-turn navigation to the delivery address and will also show them hazards along the way, as well as help them navigate complex locations like apartment buildings. Simply put, the device allows them to find delivery addresses and drop off packages without having to use their phones. Drivers will even be able to capture proof of delivery with the wearable.

    Amazon’s glasses will be paired with a vest that’s fitted with a controller and a dedicated emergency button drivers can press to call emergency services along their routes. The device comes with a swappable battery to ensure all-day use and can be fitted with prescription and transitional lenses if the drivers need them. Amazon expects future versions of the glasses to be able to notify drivers if they’re dropping a package at the wrong address and to be able to detect and notify them about more hazardous elements, like if there’s a pet in the yard.

    In the annual event wherein the company announced the device, Amazon transportation vice president Beryl Tomay said it “reduces the need to manage a phone and a package” and helps drivers “stay at attention, which enhances their safety.” She also said that among the testers, Amazon had seen time savings of 30 minutes for a given shit.

    The company didn’t say anything about developing smart glasses for consumers, but The Information’s previous report said that it’s also working on a model for the general public slated to be released in late 2026 or early 2027.

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    Mariella Moon

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  • DC coffee shop owner under fire for encounter with Uber Eats driver – WTOP News

    DC coffee shop owner under fire for encounter with Uber Eats driver – WTOP News

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    A delivery driver in D.C. says he was berated and assaulted by a D.C. coffee shop owner — and he posted video of the encounter on TikTok. Police are now investigating.

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    DC coffee shop owner under fire for encounter with Uber Eats driver

    An Uber Eats delivery driver from Venezuela is calling for justice after he claims he was berated and assaulted by a D.C. coffee shop owner.

    On Monday morning, delivery driver Gregorio José Amundarain Lávate said the encounter began when he went to Canna Coffee on Florida Avenue in Northwest D.C. to pick up an order.

    “He told me that the order was ready. When I went to go look for the order, he told me I need to learn English. And I told him I don’t speak English. That’s when he became upset,” said Amundarain Lávate through a translator.

    The driver, who is a native of Venezuela, said he began recording the interaction to have as proof and the video has since gone viral on social media.

    “Here I am working, trying to provide for my family that’s in Venezuela, and change my life here for the better, little by little,” he said.

    In the video, the cafe’s owner Greg Harris can be seen yelling at the driver, saying, “If you’re getting money in America, learn English,” and “Learn English, this ain’t your … country.”

    “He was practically humiliating me just because I didn’t know the language,” Amundarain Lávate said.

    WTOP attempted to interview Harris but he declined our request.

    Harris posted a picture of the WTOP reporter who requested the interview on his Instagram account with the caption, “Wanna know what happened? Gotta pay for an exclusive.” WTOP does not pay for interviews.

    D.C. police said it is investigating what happened as a possible hate crime and a case of simple assault. The owner has not been arrested or charged.

    In a statement to WTOP, Uber said action has been taken against the business because of what occurred: “We are absolutely disgusted by this behavior. Uber is proud to help people from many backgrounds find work in their communities, and hate has no place on our platform. We have removed this business from the app and are working to get in touch with the courier to check on his well-being.”

    The business also advertises it provides delivery through Grubhub.

    In an emailed statement, Grubhub said: “We are aware of the incident with another delivery service at Canna Coffee. Delivery partners should always be treated with respect, and we’re doing a full investigation with this merchant before taking any further action.”

    WTOP’s Juan Herrera, Ciara Wells and José Umaña contributed to this report.

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    Mike Murillo

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