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Tag: consumer watchdog

  • California just passed three bills to boost internet privacy

    California has passed three new bills designed to boost privacy for internet users, governor Gavin Newsom’s office announced. The biggest one, AB 566, builds on a 2018 law by requiring web browsers to let users universally opt-out of allowing third parties to sell their data.

    The original California Consumer Privacy Act from 2018 only let Californians opt out third-party data sharing one site at a time. However, AB 566 signed into law yesterday by Newsom requires web browsers like Chrome, Firefox and Safari to allow users to opt out of all third-party tracking with a single setting. “This law will help people protect their personal data by allowing them to simply switch a toggle that tells businesses they can’t sell or share it,” said Consumer Reports policy analyst Matt Schwartz.

    The bill was originally passed by the California legislature last month, but its signing by the governor wasn’t necessarily a done deal. Newsom vetoed a similar bill last year for being overly broad as it also applied to smartphone operating systems. He also said that major browsers already offer one-click opt out for third-party data sharing, though Consumer Watchdog said at the time that none offer a universal way to decline data sharing.

    Two other bills will also help internet users keep their data to themselves. SB 361 boosts the Data Broker Registration Law (Delete Act) signed into law in October 2023 by giving consumers more information about which personal information is collected by data brokers and who else might have it. AB 656, meanwhile, requires social media companies to make canceling an account straightforward and clear while it triggers full deletion of the user’s personal data.

    Steve Dent

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  • After insurance pullback, advocates demand a ‘bill of rights’ for California policyholders

    A leading consumer group is proposing a policyholder rights initiative that would require insurers to offer coverage to California homeowners who fireproof their homes — or lose the right to sell home or auto insurance in the state for five years.

    The Insurance Policyholder Bill of Rights was filed with state Atty. Gen. Rob Bonta’s office last week by Consumer Watchdog, the Los Angeles advocacy group whose founder Harvey Rosenfield authored Proposition 103, the 1988 initiative that governs California home and auto insurance law.

    The initiative for the November 2026 ballot also would give policyholders not renewed by their insurer 180 days to make home repairs and improvements necessary for renewal if they face unavoidable permit, construction and other delays.

    “The Insurance Policyholder Bill of Rights guarantees that people who invest in wildfire mitigation get coverage and prevents companies from canceling people simply because they file a claim,” Rosenfield said in a statement.

    Insurers can seek six-month waivers of the rule in certain geographic areas but would need to show they have an overconcentration of risk there.

    The proposed initiative comes after insurers began pulling back from the California market a few years ago after a spate of wildfires and began seeking double-digit rate increases. However, it is unclear whether the group will even start gathering the 500,000-plus signatures it would need to make the ballot.

    Carmen Balber, executive director of Consumer Watchdog, said the measure was prompted by a separate initiative filed by a Roseville, Calif., insurance broker that would repeal core reforms of Proposition 103, which established an elected insurance commissioner with the right to review requests for rate hikes before they take effect.

    The proposed initiative — called the California Insurance Market Reform and Consumer Protection Act of 2026 — was filed by Elizabeth Hammack, owner of Panorama Insurance Associates. It would allow insurer rate increases to take effect prior to any rate review, though they could be suspended later if the insurance commissioner determines the market is not “reasonably competitive.”

    Additionally, insurers would have to provide premium credits to policyholders who take steps to reduce fire dangers on their property, under the measure.

    The measure also would abolish another core element of Proposition 103, by banning payments to “intervenors” such as Consumer Watchdog, which insert themselves in the rate-review process and seek to block or reduce increases — a provision that has irked the industry since its inception.

    Hammack did not immediately respond Monday to requests for comment.

    In an earlier email exchange with The Times, she said: “I drafted up the initiative and filed it out of pure frustration about the horrible California insurance market dysfunction and the feeling of just needing to do something, anything, to make a difference.”

    Balber said it requires $5.5 million to gather the required signatures for an initiative. While the group is confident it could raise the funds, she said it would not proceed with its own measure unless Hammack raises money and moves forward beyond the filing stage — or if Consumer Watchdog is swamped by donations.

    “There are hundreds, if not thousands of Californians who are fed up with the insurance industry and after the Los Angeles fires, I can guarantee you that there are people out there who would be begging to fund a ballot measure that would finally hold the insurance industry accountable,” she said.

    Proposed ballot initiatives in California must be reviewed by the attorney general, who prepares a title and brief summary. After that, proponents have 180 days to gather signatures.

    The proposed dueling ballot measures come at a time when there is widespread anger not only over rate increases, but how some insurers have handled claims stemming from the Jan. 7 Los Angeles-area fires, which destroyed thousands of homes and killed at least 19 people.

    The Eaton Fire Survivors Network in Altadena and local politicians have demanded that Insurance Commissioner Ricardo Lara halt anymore rate increases for State Farm General, California’s largest home insurer, unless complaints over its claims handling are resolved.

    In addition to State Farm, the state’s insurer of last resort, the California FAIR Plan, has come under attack for denying smoke-damage claims. That prompted Gov. Newsom to send a letter this month calling on the plan to handle the claims “expeditiously and fairly.”

    The plan has taken on hundreds of thousands of policyholders in recent years as insurers began pulling out of the state’s fire-plagued homeowners market. Hammack’s initiative seeks to have the plan establish a schedule to shrink its roles when more coverage from carriers becomes available.

    Her measure also would require the California insurance commissioners to have at least five years of insurance experience, either with a regulator, insurer or in other roles, such as actuarial science.

    Times staff writer Paige St. John contributed to this report.

    Laurence Darmiento

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  • Documents will be unsealed in L.A. city attorney and DWP corruption case, judge rules

    Documents will be unsealed in L.A. city attorney and DWP corruption case, judge rules

    More than 1,000 pages of confidential documents from a federal criminal investigation into the Los Angeles city attorney’s office and the Department of Water and Power will be unsealed, a federal judge signaled Friday.

    The Times and Consumer Watchdog had requested the documents to better understand the government’s criminal case and whether former City Atty. Mike Feuer bore any culpability for a scandal involving a sham lawsuit and an extortion plot. Feuer has long denied wrongdoing.

    In a tentative ruling, U.S. District Judge Stanley Blumenfeld Jr. said the documents, which consist mainly of dozens of search warrants filed during the government’s investigation, will be unsealed, with personal data redacted.

    The names of public officials, along with individuals who are “wrongdoers,” will not be redacted, Blumenfeld said at a hearing Friday — a blow to prosecutors who had sought to keep the officials’ names from the public.

    The Times and Consumer Watchdog are expected to work with the U.S. attorney’s office to ready the documents for release in the coming weeks.

    Much of Friday’s hearing centered on Feuer and whether an FBI agent’s alleged assertions that Feuer lied to a grand jury and lied to the FBI should be redacted.

    The FBI agent’s purported comments, made in an affidavit for a search warrant, were revealed in court by a defendant, Paul Paradis, at his sentencing in November.

    Paradis, a former attorney turned cooperating witness for the federal government, pleaded guilty to accepting a nearly $2.2 million kickback from another attorney working on the DWP case and was sentenced to 33 months in prison.

    Paradis had ingratiated himself at City Hall, befriending top city officials. An outside lawyer from New York, he was retained by Feuer’s office to help with litigation related to the DWP, then went on to secure separate contracts at the DWP.

    Later, he secretly recorded high-ranking city officials and was present when armed agents raided the home of DWP general manager David Wright, who is serving a six-year sentence after conspiring to give Paradis a lucrative contract.

    Jerry Flanagan, an attorney for Consumer Watchdog and The Times, told Blumenfeld that the FBI agent’s comments amounted to an “opinion” that wasn’t subject to federal rules that require grand jury information to be kept confidential. Flanagan also argued that the “cat is out of the bag” because Paradis had publicly revealed the alleged comments.

    Blumenfeld appeared concerned about protecting the secrecy of the grand jury process and said he would rule later on the issue.

    Feuer has said he had no knowledge of any crimes. In a 2022 letter, the U.S. attorney’s office told Feuer that he wasn’t a target in their criminal investigation.

    When asked by The Times last November about the FBI agent‘s alleged statements, Feuer pointed to the 2022 letter.

    Feuer also told The Times last year that he gave the U.S. attorney’s office his phone in 2020, but investigators did not search his home or office.

    A former state assemblymember and L.A. City Council member, Feuer ran for L.A. mayor in 2022 but dropped out shortly before the primary. Last month, he finished fourth in the primary for the congressional seat being vacated by Rep. Adam B. Schiff.

    The 1,400 pages of search warrants and other documents requested by The Times and Consumer Watchdog were issued between 2019 and 2021.

    Court filings by prosecutors in the criminal case make clear that some individuals, including city officials who remain anonymous in the filings, took part in or were aware of various schemes.

    Only four people were ultimately charged, and prosecutors said that their case concluded last year.

    The criminal prosecution centered on a 2015 class-action lawsuit brought by DWP customers over massive errors caused by a new billing system at the utility.

    The lawsuit was covertly written by Paradis, then working for Feuer’s office, who handed the suit to an outside attorney to file against the city.

    The goal, according to prosecutors, was to settle all the claims by various DWP customers on terms advantageous to the city.

    Prosecutors also uncovered other unethical and illegal schemes, including an illicit payment involving the city attorney’s office.

    Blumenfeld said at Friday’s hearing that he expected the name of one person, Julissa Salgueiro, to remain unredacted in the search warrants and other documents.

    “Ms. Salgueiro is a quintessential wrongdoer,” Blumenfeld said, describing why her name should be unredacted.

    Prosecutors have never named or charged Salgueiro, but their court filings refer to a former employee of a Beverly Hills law firm who threatened to reveal the city’s collusive lawsuit over the DWP billing errors.

    The employee had “stolen or improperly retained” documents showing the collusive lawsuit and demanded money for their return, prosecutors said in court documents.

    Thomas Peters, a top aide to Feuer, was charged with aiding and abetting extortion after being ordered by unnamed city staff to take care of the employee’s threats, according to prosecutors. Prosecutors never charged any other senior staff members from the city attorney’s office.

    After pleading guilty, Peters was sentenced to nine months home detention and ordered to pay a $50,000 fine.

    Salgueiro’s attorney, William Pitman, told The Times on Friday that he “respectfully disagrees with Judge Blumenfeld’s opinion.” His client has never been charged, indicted and has no criminal history, he said.

    “With regard to the unsealing motion, Ms. Salguiero was never notified [of the case],” said Pitman.

    Dakota Smith

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  • California’s home insurer of last resort sees enrollment surge, raising concerns over its finances

    California’s home insurer of last resort sees enrollment surge, raising concerns over its finances

    With home insurers scaling back coverage in the state, enrollment is surging in California’s backstop insurance plan — as is the plan’s risk of sustaining losses that it can’t cover.

    Victoria Roach, president of the FAIR Plan Assn., told lawmakers this week that property owners even in areas with low wildfire risk were finding it difficult to keep their homes insured as companies increased rates, limit coverage or left areas susceptible to natural disasters amid climate change.

    That has prompted thousands of Californians to purchase coverage through the state insurer as a last resort. Funded by the insurers doing business in California, the Fair Access to Insurance Requirement plan provides a limited policy as a fallback for property owners unable to find conventional coverage they can afford.

    Roach said the Fair Plan set a new record last month when it added 15,000 new policyholders.

    The FAIR plan has about 375,000 policyholders, and the insurer’s total risk exposure was $311 billion as of December 2023; it was $50 billion in 2018.

    “We’re one of the largest writers in the state right now in terms of new business coming in,” Roach said. “As those numbers climb, our financial stability comes more into question.”

    Roach said homeowners and businesses are typically insured by any of the state’s 118 standard insurers or 132 surplus line insurers, which specialize in high-risk insurance.

    “Unfortunately, as you know with the current state of the market, I think this is often reversed because there’s not a lot of options out there for people,” Roach told lawmakers during Wednesday’s Assembly Insurance Committee. “Instead, the FAIR plan is quickly moving to be the first resort for a lot of people.”

    She said consumers who would never have sought insurance through the FAIR plan in years past were now among the new policyholders, many of whom were not living in wildfire areas.

    The insurer’s expansion is the latest wrinkle in California’s ongoing insurance crisis, and it mirrors a similar trend across the country of major companies dropping customers in areas prone to wildfires, flooding and hurricanes.

    Florida’s state insurance of last resort, known as the Citizens Property Insurance Corp., has become the largest property insurer there, adding about 11,000 new policies in the last two weeks, according to local reports.

    In Louisiana, state officials have been trying to address an insurance crisis following a series of hurricanes in 2020 and 2021 that caused insurance companies to stop renewing policies or leave the state.

    Since 2022, at least eight insurers, led by State Farm and Allstate, have announced plans to stop offering home insurance to new customers or withdraw from the state entirely. Some blamed a spike in the cost of reinsurance — insurance policies that insurance companies buy to cover their big losses — and financial strains caused by inflation that have made materials and labor for home repair and rebuilding costly.

    The potential loss of insurers prompted Gov. Gavin Newsom to issue an executive order commanding the insurance commissioner to take action to address issues with the insurance market and expand coverage options for consumers.

    Insurance Commissioner Ricardo Lara’s response to the crisis is a set of new rules still being implemented that would allow insurers to raise rates to cover reinsurance costs and projected losses from catastrophic fires, but also require them to provide coverage for more homes in the canyons and hills. The proposals, which aim to move people off the FAIR plan and slow the increase in premiums, have won support from insurance industry trade groups and some consumer groups, but criticism from other consumer advocates.

    Under the existing system, insurers need to apply to the Department of Insurance to raise their average rates across the state and prove that the price hike is justified. The process allows consumer advocates to intervene to contest the insurer’s claims.

    This system was created when California voters approved Proposition 103 in 1988, but the insurance department went a couple of steps further than the ballot measure. Its rules barred insurance companies from including the cost of reinsurance in their rates and allowed the use only of historical loss data, rather than forward-looking simulations, to support a hike in premiums.

    Insurance industry representatives have been trying to lift both of those restrictions for years, but their calls have intensified as insurers have pulled back coverage in California.

    On Thursday, Lara proposed a regulation that would allow insurers to use catastrophe modeling that takes into account the projected impacts of climate change and other shifting factors when asking to raise rates.

    “We can no longer look solely to the past as a guide to the future,” Lara said in a statement. “My strategy will help modernize our marketplace, restoring options for consumers while safeguarding the independent, transparent review of rate filings by Department of Insurance experts, which is a bedrock principle of California law.”

    The proposed regulation comes a week after the Los Angeles County Board of Supervisors approved a motion demanding that Lara investigate the compliance measures that insurance companies require from homeowners to keep their coverage.

    “It’s no secret that insurance providers have become more conservative due to increased wildfire threats statewide,” said Supervisor Kathryn Barger, who introduced the motion, in a statement. “As a result, homeowners are increasingly being put in a very tough position: pay higher premiums and comply with varied, costly, and inconsistent mitigation requirements or lose your insurance.”

    She added: “I’ve heard from many of my constituents district wide who are facing steep cost increases or being dropped altogether by their insurance carriers and left to fend for themselves. That’s simply unacceptable.”

    In response to proposed expansion of catastrophe models, Consumer Watchdog, a consumer advocacy group that often intervenes in proposed rate hikes, said Lara’s proposed regulation limits transparency.

    “Black box catastrophe models are notoriously contradictory and unreliable, which is why public review and transparency are key before insurance companies are allowed to use them to raise rates,” the group wrote in a statement. “Commissioner Lara’s proposed rule appears drafted to limit the information available to the public about the impact of models on rates in violation of Proposition 103.”

    The group contends that the rule fails to spell out how the Department of Insurance would assess a model’s bias or accuracy and instead creates “a pre-review process that appears primarily focused on determining what information companies must disclose and what they may conceal from public view.”

    “California needs a public catastrophe model to ensure climate data is transparent and to prevent insurance price-gouging and bias.”

    Staff writer Sam Dean contributed to this report.

    Ruben Vives

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