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AT&T said it will provide a $5 credit to customers who were “potentially impacted” by Thursday’s widespread network outage, when tens of thousands of customers reported losing cellphone service for much of the day.
In a letter sent Sunday to AT&T employees, CEO John Stankey said the $5 credit is the cost of “essentially a full day of service.”
The carrier apologized to customers for the disruption, which the company said was “due to the application and execution of an incorrect process used while working to expand our network, not a cyber attack.”
The outage also created problems for people with service from rival carriers, as many were unable to reach people who use the AT&T network. Additionally, the issue snarled 911 service, with some municipalities saying residents with AT&T service were having problems reaching the number, while others warned residents not to call 911 simply to test whether their phones worked.
“We understand [the outage] may have impacted their ability to connect with family, friends, and others,” AT&T said in its statement. “To help make it right, we’re reaching out to potentially impacted customers and we’re proactively applying a credit to their accounts.”
Here’s what to know.
AT&T is offering $5 per account for customers who may have been affected by the telecom’s February 22 network outage.
Individuals and some small businesses who were impacted by the outage qualify for the $5 credit.
However, AT&T said AT&T Business, AT&T Prepaid and Cricket customers are ineligible for the credit.
AT&T said it will provide options to its AT&T Business, Prepaid and Cricket customers, although it didn’t specify what those options might be. “Our customers are valuable customers and we’ll have options available to them if they were potentially impacted by the outage,” an AT&T spokesperson told CBS MoneyWatch in an email.
AT&T said it is “working closely” with its AT&T Business customers to address their concerns.
“Prepaid customers will have options available to them if they were impacted,” said Stankey in his letter to employees. He didn’t disclose what options AT&T will offer those customers.
AT&T said it will automatically apply the $5 credit to your account, with the credit appearing within two billing cycles.
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Consumer Reports is urging General Mills to reduce plastic chemicals in its pre-packaged foods.
In a letter sent Wednesday to General Mills, the advocacy group said it found “concerning” levels of phthalates in several General Mills products, including Annie’s Organic Cheesy Ravioli. Other General Mills products that tested positive for high levels of chemicals include Yoplait Original Low Fat Yogurt, Cheerios Original and Green Giant Cream Style Sweet Corn, according to Consumer Reports.
“When you buy organic, the last thing you’d expect is that you would be eating plastic chemicals,” Consumer Reports Food Policy Director Brian Ronholm said in a statement.
General Mills did not immediately respond to a request for comment.
Phthalates, also known as plasticizers, are chemicals that can be used to make plastics more durable and flexible, according to the Centers for Disease Control and Prevention. Some studies have linked the chemicals to adverse health outcomes such as heart disease, diabetes and obesity.
Consumer Reports also launched a petition on Wednesday calling on General Mills and its subsidiary, Annie’s, to eliminate plasticizers from their products.
The organization in January published a report listing the plastic chemical contents of more than 80 popular snacks and other pre-prepared foods. The study found that 99% of supermarket and fast foods contain phthalates, while 79% contain traces of another potentially harmful substance called bisphenol A.
“In a recent test of a wide variety of foods, Consumer Reports found plasticizers in every food product at very high levels, including several General Mills products,” the group said in its February 7 letter to General Mills CEO Jeffrey Harmening.
“Because of the number of ways that plasticizers can enter our food supply, we recognize that these chemicals cannot be completely avoided,” Consumer Reports add. “However, our test results revealed that some products had much lower levels compared to others. This demonstrates that, even though these chemicals are ubiquitous in food, it is possible to reduce their presence, and consumers expect the industry to achieve these lower levels.”
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The job market remains one of the U.S. economy’s main engines, with the nation’s unemployment rate near a 50-year low and wages finally pulling ahead of inflation. At the same time, major companies in technology, finance, media and other key sectors have all recently announced sizable job cuts, with layoffs nationwide more than doubling in January from a month earlier.
U.S. companies in January announced more than 82,300 job cuts, a 136% increase from December, according to a new analysis from executive coaching firm Challenger, Gray & Christmas.
That may raise questions about the strength of the labor market as well as concerns among employees about their job security. On Friday, new government data is expected to show that businesses hired about 177,000 workers, with the jobless rate ticking up slightly to 3.8% from 3.7% in December, according to economists polled by FactSet.
Recent layoffs are mostly clustered in a few industries, with experts saying that the job market as a whole remains strong. Here’s what is driving the recent spike in layoffs and what it tells us about the state of the economy.
Not according to economists, who point to the nation’s relatively low jobless rate and ongoing hiring.
Even so, the job market has definitely cooled from the hiring frenzy that occurred in 2021 and 2022. During those years, businesses snapped up workers as the economy began to recover from the initial shock of the pandemic, leading to a job market so tight it spurred millions of Americans to switch jobs in search of better pay and working conditions — a trend dubbed the “Great Resignation.”
Americans may be comparing the unusually strong job market in those years with today’s cooler hiring. The U.S. economy added 4.8 million jobs in 2022, with that pace slowing to 2.7 million new jobs in 2023 — the latter is still higher than hiring in years prior to the pandemic, according to JPMorgan Wealth Management.
“[L]abor market conditions have loosened, but the job market remains healthy,” analysts with Oxford Economics said in a report this week.
One encouraging sign: 57% of small businesses — which account for roughly 46% of private-sector employees — plan to add jobs this year, according to a new Goldman Sachs survey of 1,459 small business owners taken earlier this month. Three-quarters also expressed optimism about their financial prospects this year, the investment bank found.
Excluding January 2023, the January layoffs this year represent the highest number of job cuts announced in the first month of the year since January 2009, according to Challenger, Gray & Christmas.
At the time, the U.S. economy was mired in the Great Recession, spurring businesses to cut more than 241,000 jobs that month.
January’s job cuts are mostly among financial and tech businesses, Challenger, Gray & Christmas noted.
Financial firms announced the largest number of layoffs last month, at more than 23,200, which represents the highest number of job cuts for the industry since September 2018, when more than 27,000 jobs were cut. One of the biggest layoff announcements in the sector came from Citigroup, which said it plans to cut 20,000 jobs.
Tech employees suffered the second-largest number of layoffs, with almost 16,000 people losing their jobs, according to the analysis. Alphabet-owned Google, Microsoft and Salesforce were among the big tech companies slashing thousands of jobs last month.
Media businesses also increased their job cuts, although the number of layoffs is relatively small. News businesses cut a total of 528 workers in January, a 1,660% increase from December, Challenger, Gray & Christmas noted.
Some companies are seeking to cut costs amid the rise in interest rates, while others are shedding workers after a hiring binge during the pandemic. Other businesses are refocusing to invest in artificial intelligence, which has prompted job cuts in some of their non-AI business units.
“[T]hese layoffs are also driven by broader economic trends and a strategic shift towards increased automation and AI adoption in various sectors, though in most cases, companies point to cost-cutting as the main driver for layoffs,” said Andrew Challenger, senior vice president of Challenger, Gray & Christmas, in a statement.
That is likely given the push by many businesses to trim costs. The jobless rate could rise to 4.1% this year, according to a recent forecast from Oxford Economics.
Federal Reserve Chair Jerome Powell said this week that the central bank wants to see the labor market cool without causing a jump in joblessness — part of a so-called soft landing, or a cooling of inflation and economic growth, while avoiding a recession.
“We’re hoping to see … a continuation of what we have seen, a labor market coming into better balance without a significant increase in unemployment,” Powell said.
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The stock market rallied to record highs on Friday, with Wall Street buoyed by investor expectations of interest rate cuts ahead by the Federal Reserve and robust corporate profits.
With technology stocks driving early year gains, the S&P 500 rose 1.2% to a record 4,839, sailing above the broad index’s prior closing high of 4,796 in January 2022. The Dow Jones Industrial Average also hit new heights, surging nearly 400 points, or 1.1%, to reach its second record high since December. The Nasdaq Composite climbed 1.7%.
“When the stock market last peaked, the Fed had yet to begin raising interest rates to combat inflation” Greg McBride, chief financial analyst for Bankrate, said in an email. “In the two years since, we saw the fastest pace of interest rate hikes in 40 years. With inflation now moving back toward the target of 2%, the focus is on when the Fed will begin trimming interest rates.”
Investors were cheered Friday by a report from the University of Michigan suggesting the mood among U.S. consumers is brightening, with sentiment jumping to its highest level since July 2021. Consumer spending accounts for roughly two-thirds of economic activity.
Perhaps more importantly for the Fed, expectations for upcoming inflation among households also seem to be anchored. A big worry has been that such expectations could take off and trigger a vicious cycle that keeps inflation high.
Economists at Goldman Sachs started the week by predicting the central bank is likely to start lowering its benchmark interest rate in March and make five cuts all told during the year.
The investment bank expects the U.S. economy to come in for a “soft landing,” with modestly slowing economic growth, and for inflation to keep dropping this year. Goldman expects the central bank to gradually ease rates, which would steadily reduce borrowing costs for consumers and businesses.
John Lynch, chief investment strategist for Comerica Wealth Management, thinks robust corporate earnings and expectations for declining interest rates are likely to drive markets higher in 2024.
—The Associated Press contributed to this report.
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Citigroup for years illegally discriminated against credit-card applicants who the bank identified as Armenian-American, according to U.S. financial regulators.
Officials with the Consumer Financial Protection Bureau (CFPB) said Wednesday that Citi trained employees to deny applications from people with last names ending in “yan” or “ian” — the most common suffix in Armenian last names — as well as applications that originated from Glendale, California, which is home to a large Armenian-American population.
Bank workers also hid their wrongdoing by purposely not taking notes or recording the conversations they had with Armenian-American consumers, the CFPB charged in revealing the findings of an investigation that focused on credit-card applications Citi received between 2015 and 2021.
“The CFPB found that Citi purposefully discriminated against applicants of Armenian descent, primarily based on the spelling of their last name,” CFPB Director Rohit Chopra said in a statement. “Citi stereotyped Armenians as prone to crime and fraud. In reality, Citi illegally fabricated documents to cover up its discrimination.”
Citi is the nation’s third-largest bank, with $1.7 trillion in assets.
The credit card denials took place when people Citi employees assumed were Armenian-Americans applied for the Wall Street giant’s co-branded credit cards with American Airlines, Best Buy, Home Depot and others, not Citi’s own credit card, the CFPB said. Citi employees also gave false reasons when some Armenian-Americans asked why their credit card application was rejected, the agency alleged.
In a consent order, the CFPB said some Citi workers refereed to credit applicants with ethnically Armenian names as “Armenian bad guys” or the “Southern California Armenian Mafia.”
Denying credit to a group of people because of their nationality is illegal under the Equal Credit Opportunity Act of 1974. Citi will pay a $24.5 million fine and $1.4 million to affected consumers, the CFPB said.
Citi apologized, while neither admitting nor denying the details from the CFPB’s investigation, according to the consent order. The company said a statement that only a small number of its California employees engaged in the discriminatory practices.
Citi also said some employees were trying to stop potential fraud due to what it called a “well-documented Armenian fraud ring operating in certain parts of California” that often involved individuals running up credit card debts, then leaving the country.
“We sincerely apologize to any applicant who was evaluated unfairly by the small number of employees who circumvented our fraud detection protocols,” Citi said. “Following an internal investigation, we have taken appropriate actions with those directly involved in this matter, and we promptly put in place measures to prevent any recurrence of such conduct.”
In a call with reporters, Chopra also expressed concern with how Citi manages its many business lines, noting that the company has broken consumer financial protection laws several times in recent years. In 2018, for example, Citi paid $335 million to 1.75 million credit card holders for violating the Truth in Lending Act. And in 2015, the bank paid nearly $750 million for deceptive and unfair practices related to credit card add-on products, according to the CFPB.
“I am concerned about Citi’s longstanding problems when it comes to managing its sprawling lines of business,” Chopra said. “The public has provided Citi with very large bailouts because of its past management failures. It is unfair for consumers to continue paying the price.”
— The Associated Press contributed to this report.
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SUNDAY, Sept. 17, 2023 (HealthDay News) — Cannabinoid products may interfere with some prescription medications, so people who use them should add these to the list of supplements they tell their doctors about.
This interference could have serious health consequences, according to Penn State Health, which offered some additional advice as legal medical and recreational cannabis becomes more common.
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TUESDAY, July 11, 2023 (HealthDay News) — Marijuana use during pregnancy may impact the baby’s brain development and long-term health, according to new research with monkeys.
THC (delta-9-tetrahydrocannabinol) — the main psychoactive ingredient in cannabis — altered the placental and fetal epigenome in monkeys who were given THC edibles, researchers say. These modifications can cause changes that affect the way genes work.
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Bud Light sales plunged in May, toppling the beer brand from its longtime perch as the nation’s best-selling brew.
Parent company Anheuser-Busch InBev (ABI) sold $297 million worth of Bud Light for the four weeks ending May 28 — a 23% drop from the same time period the year before, according to consumer behavior data analytics firm Circana. Modelo Especial ranked No.1 in May, with $333 million in sales — a 15% increase from 2022.
The sales drop for Bud Light follows a promotion debacle with TikTok star Dylan Mulvaney, a trans rights activist and actress, that sparked an uproar among conservatives including singers Kid Rock and Travis Tritt, who called for a boycott of the popular beer.
Anheuser-Busch’s Global CEO, Michel Doukeris, said last month on an investor call that Budweiser was still experiencing conservative backlash over the episode, in part because the public mistakenly believed it had a long-term partnership with the social media influencer.
The company’s attempt to distance itself from the campaign caused further backlash, this time from the LGBTQ+ community, with some bars pulling all Anheuser-Busch products from their menu.
ABI did not immediately respond to a request for comment Thursday.
To be sure, Bud Light is still enormously popular and has sold more cases than any competitor year to date, but the Mulvaney fiasco threatens to change that, according to Bump Williams Consulting, which tracks the alcohol industry.
“Unless Bud Light starts to experience a serious course correction in terms of performance, which can only come from consumers finding their way back into the brand family, then that firm grip on the No. 1 rank by year-end loosens a bit more every week,” Dave Williams, vice president of analytics and insights at Bump Williams Consulting, told CBS MoneyWatch.
Williams pointed out that Bud Light had been the best-selling beer prior to May, and if it can reverse its sales decline, the brand could regain its top spot, he added.
Modelo Especial is a pilsner-style lager that began nearly 100 years ago in Mexico. Constellation Brands bought Modelo from ABI in 2013. Since then, Constellation has prioritized sales of Modelo, specifically by making sure stores never run out of stock, Williams said.
According to Circana, the top-selling beer brands in the U.S. in May included:
Constellation also plans to increase the brand’s sales by introducing “Modelo to new consumers through increased distribution and presence at retail,” a company spokesperson told CBS MoneyWatch on Thursday.
The next two months will be crucial for Bud Light sales as the summer ushers in more holidays and beer-drinking, Williams said. Breweries also use the summer to place more in-store displays at grocers and gas stations, he added.
“Companies invest a lot into being front and center and top of mind during this season as there is only so much floor space to allocate; consumer money to spend and beer occasions to fulfill,” Williams said. “And if a brand misses those opportunities, then that is almost impossible to fully recover that lost potential over the balance of the calendar year.”
One place Bud Light won’t be in short supply: Friends in Low Places, a bar in Nashville owned by country music singer Garth Brooks.
“We’re going to serve every brand of beer. We are,” the star said at a live Q&A event with Billboard. “It’s not our decision to make.”
Brooks told the audience that he wants to encourage inclusive behavior at his bar and that those who do not wish to comply can take their business elsewhere.
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Some consumers who used Intuit’s TurboTax could get up to $85 each as part of a 50-state settlement over the software maker’s tactics that allegedly tricked consumers into paying for tax services that should have been free.
Under the settlement, Intuit must suspend its “free, free, free” ad campaign that promised free tax prep, but actually charged many consumers for the service, according to a Thursday statement by New York Attorney General Letitia James.
The $141 million settlement, which also includes residents in Washington, D.C., stems from a 2019 ProPublica report that found Intuit relied on deceptive tactics to steer low-income tax filers away from federally supported free services for which they qualified and into a product that charged a fee to file tax returns.
“Today, every state in the nation is holding Intuit accountable for scamming millions of taxpayers, and we’re putting millions of dollars back into the pockets of impacted Americans,” James said in the Thursday statement.
In an emailed statement to CBS MoneyWatch, Intuit said, “Intuit is pleased to have reached a resolution with the state attorneys general that will ensure the company can return our focus to providing vital services to American taxpayers today and in the future.”
Here’s what to know about the settlement.
About 4.4 million consumers across the U.S. are eligible for the payment, according to the statement.
People who qualify to receive a payment are TurboTax customers who used the product in the 2016, 2017 or 2018 tax years and were also eligible to use an Intuit IRS Free File Product.
Eligible customers also must have begun their tax returns using a TurboTax Free Edition Product but then have been informed that they were ineligible to use that product, and thus paid for a TurboTax product. Consumers must also have not used the IRS Free File Product in a previous tax year.
For the 2016 tax year, IRS Free File was available for taxpayers who made $64,000 or less.
You don’t need to do anything, according to the settlement website.
If you are eligible, you should receive an email from the settlement fund administrator that informs you of the approximate amount of your payment.
Payments will be mailed throughout May, the site says.
The payment is based on the number of years a consumer used the TurboTax product and whether they qualify.
Most consumers will receive between $29 and $30, the site says, although some individuals who filed for all three of the years covered by the settlement could get about $85, the New York attorney general said.
A multi-state investigation found that Intuit used “several deceptive and unfair trade practices that limited consumers’ participation in the IRS Free File Program,” according to the New York AG’s statement.
For instance, Intuit used similar names for its commercial “freemium” product and the IRS Free File service, and it also blocked its IRS Free File landing page from search engine results in the 2019 tax filing season, the investigation found. That effectively shut out people who were eligible for the free file program from using the service, the statement said.
Free File, a partnership between the IRS and commercial tax-preparation companies, should allow about 70% of U.S. taxpayers to file their tax returns for free, but less than 3% of taxpayers used Free File in the 2020 tax year, IRS figures show.
Intuit stopped participating in the IRS Free File program in July 2021.
The settlement website notes that while payments are being mailed in May, some people may not receive their checks until June. If you haven’t received your check by mid-June, you can visit the settlement site and ask for a payment to be reissued. To do that, you’ll need the claimant ID number from the email that you received.
“Please check back in mid-June if you need to request a reissue, after all checks have been mailed,” the site says.
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Many Americans are feeling the pinch of sharply higher interest rates, the result of nine consecutive rate hikes from the Federal Reserve since March 2022, which has made everything from mortgages to credit card debt more expensive.
Now, as the Federal Reserve meets on Wednesday to discuss its next move, economists, investors and consumers are pondering whether more rate hikes are in store, or whether the central bank could say that it is finished — at least for now — with additional increases.
Here’s what the experts say.
On Wednesday, the Federal Reserve is expected to raise its benchmark interest rate for the 10th consecutive hike since March 2022 as part of its campaign to temper the hottest inflation in four decades.
The central bank is expected to boost its benchmark rate to a range between 5% and 5.25%, reflecting an increase 0.25 percentage points, according to economists polled by financial data company FactSet.
That would reflect a 16-year high, as well as a rate that would be a full five percentage points higher than in March 2022.
In dollar terms, every 0.25 percentage-point increase in the Fed’s benchmark interest rate translates to an extra $25 a year in interest on $10,000 in debt.
The Fed’s target range in March 2022, when it kicked off its regime of rate hikes, was 0.25 – 0.5 percentage points. If the central bank pushes its target rate to between 5% to 5.25%, borrowers would be paying as much as $500 more in interest each year for every $10,000 in debt.
Yes, because they’ve made it more expensive to borrow money. Mortgages, auto loans and credit cards have boosted rates in response to the Fed’s higher benchmark rate. The jump in mortgage rates has put a damper on home buying, pricing some house hunters out of the market.
The surprisingly resilient job market, which has kept the unemployment rate near 50-year lows for months, is now showing some cracks. Hiring has decelerated, job postings have declined and fewer people are quitting their jobs for other, typically higher-paying positions.
Higher interest rates have also impacted the banking industry. Silicon Valley Bank and First Republic failed after skittish depositors pulled money on concerns about the banks’ balance sheets. In SVB’s case, that was partly because higher interest rates caused the bank’s investments to decline in value, leading to losses and sparking fears about its stability among depositors.
Higher interest rates are the Federal Reserve’s most potent tool for battling inflation chiefly because they make it more expensive to borrow money, acting as a drag on economic activity such as buying new homes, cars or expanding a business.
When spending cools, there’s less stimulus to push prices higher, which can help tame inflationary pressures.
So far, economists say there’s evidence that the Federal Reserve’s rate hikes are having an impact on inflation, which has dropped from an annual rate of 9.1% in June 2022 — a 40 year high — to 5% in March.
That’s the big question on economists’ minds, especially as there are ongoing signs of weakness in the banking sector, which is especially sensitive to interest rate hikes.
For instance, First Republic Bank was wobbling for weeks before it was seized early Monday by regulators, who then accepted a bid from banking giant JPMorgan Chase for almost all of its assets. First Republic had been weakened by massive deposit outflows over concerns about its financial strength.
In the wake of First Republic’s collapse, there are worries about a “contagion” effect, with growing fears about the strength of smaller banks that have heavy exposure to uninsured deposits, which makes them more vulnerable to bank runs.
At the same time, inflation remains far above the Federal Reserve’s target of 2%. With those conflicting trends, investors and economists are eagerly awaiting the Fed’s Federal Open Market Committee [FOMC] comments on Wednesday to glean what might be coming next for interest rates.
“Beyond May, we expect the FOMC to hold rates steady for the rest of the year, though several paths are possible, with much depending on how severely the bank stress affects the economy,” noted Goldman Sachs economist David Mericle in a research report.
But some experts aren’t as sure that the Fed will ease up, especially as inflation remains higher than the central bank would like. Even if the Fed signals a pause in rate hikes, it still might not cut rates in 2023, some experts say.
“The Fed will be highly data dependent. They want to maintain financial stability, while tightening financial conditions to bring down inflation,” noted Joe Davis, Vanguard chief global economist, in an emailed note. “More important than the terminal rate is our view that the Fed will not cut in 2023.”
The Associated Press contributed to this report.
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MONDAY, March 13, 2023 (HealthDay News) — An approved CBD oil product will, apparently, not be the solution for patients trying to reduce pain after kidney stone treatment, a randomized clinical trial suggests.
“Urologists and patients alike are interested in finding effective alternatives to pain management after urinary stone treatment,” said senior study author Dr. Karen Stern, a urologist at the Mayo Clinic in Phoenix, Ariz. “Our study found that although treatment with CBD oil was safe, it wasn’t effective in minimizing pain or opioid use after ureteroscopy and stent placement.”
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