ReportWire

Tag: Company Culture

  • Free Webinar | January 31: How to Raise Capital & Scale A Business

    Free Webinar | January 31: How to Raise Capital & Scale A Business

    Opinions expressed by Entrepreneur contributors are their own.

    As a groom in 2005, our next guest experienced first hand how difficult it was to find an online resource that would help him execute his wedding plans more efficiently. He vowed to build a tech-forward company that would make planning less stressful and frustrating for engaged couples. Since co-founding WeddingWire in 2007, Timothy Chi led the company from an internet start-up to a multimillion-dollar leader in the wedding planning industry. He also led the merger of WeddingWire with The Knot and its collective brands under one umbrella – The Knot Worldwide – the largest provider of wedding marketplaces, websites, planning tools and registry services in 16 countries across North America, Europe, Latin America and Asia.

    In the next Leadership Lessons episode, Chi will chat with series host Jason Nazar about the greatest lessons he learned from his 25+ year career. Topics include:

    • Entrepreneurship & co-founding companies

    • How to raise capital & scale a company

    • The future of work & workplace culture

    • Servant leadership

    Don’t miss out—register now!

    About The Speakers

    Timothy Chi is co-founder of WeddingWire and CEO of The Knot Worldwide, a leading global wedding planning company comprised of over 1,900 employees worldwide. Previously, he co-founded Blackboard Inc. where he helped the company grow to over 600 employees, raised $100M in capital with a valuation of $750M, and took the company public in 2004. Chi holds a B.S. degree in Operations Research/Industrial Engineering from Cornell University and a M.S. degree in Engineering Management from Tufts University. He is a member of the Young President’s Organization in Washington, D.C.

    Jason Nazar is a serial tech entrepreneur, advisor, and investor with two successful exits. He was most recently co-founder/CEO of workplace culture review platform Comparably (acquired by ZoomInfo), and previously co-founder/CEO of Docstoc (acquired by Intuit). Jason was named LA Times’ Top 5 CEOs of Midsize Companies (2020), LA Business Journal’s Most Admired CEOs (2016), and appointed inaugural Entrepreneur in Residence for the city of Los Angeles (2016-2018). He holds a B.A. degree from the University of California Santa Barbara and his JD and MBA from Pepperdine University. He currently teaches Entrepreneurship as an adjunct professor at UCLA.

    Jason Nazar

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  • 3 Ways to Lead Effectively While Dealing with Anxiety

    3 Ways to Lead Effectively While Dealing with Anxiety

    Opinions expressed by Entrepreneur contributors are their own.

    “I don’t feel well. Call 911.”

    That was supposedly what I said to my husband, who was sitting next to me at a midtown Manhattan restaurant, but I’m not quite sure. I do recall telling him a bit earlier about a new business angle my maternity brand, Emilia George, could potentially pivot to, as well as taking out my cellphone to snap a selfie while jokingly observing: “This is gonna be the moment when the next great business idea was born!”

    Suddenly, all was a blur, and quiet — far too quiet for a New York eatery — followed by people around us panicking and wishing me well. Then there was an ambulance, a stretcher and siren, then doctors, nurses, EKG and blood work, and a few hours later my husband took me home. I’m a mom, so went immediately to check on my baby and toddler, but didn’t know what to say or think in the wake of the diagnosis.

    It wasn’t long thereafter when I began asking, “Can someone continue to be an entrepreneur, a thriving and successful leader if he or she has panic attacks?”

    Take it from me: In response to such a question, a great many in your circle will beg you to stop your entrepreneurial journey. This is because they assume, such attacks indicate that the stress of being an executive is simply too much.

    And let’s be clear: Panic attacks are not to be taken lightly, and those who actively (or even vaguely) expect them to appear anywhere and anytime could impede their own self-confidence as well as the confidence of those on the other side of the table. But over some years, I’ve learned ways of handling anxiety while continuing to be an effective leader — methods that could help fellow entrepreneurs going through a similar challenge.

    Related: These Strategies Help Entrepreneurs Combat Anxiety and Depression

    1. Prioritize your bottom line: physical, not fiscal

    We all want to build successful businesses, but our lives do not end there. When a leader in a company prioritizes his or her wellbeing, everyone else follows, and a resilient team is built as a result. One example was my decision to close Emilia George boutique for a day when a staff member was not feeling well. Even though he proposed to keep the store open for “just a few hours more,” I refused, because the few sales we could’ve made during those hours were never going to equal a team member’s health.

    All founders are on this entrepreneurial journey for the long haul. They may get a fiscal boost during sales seasons or fundraising, but physical health is the one asset that a leader needs to take 100% control of.

    2. Lean on your team

    Leaders need to be able to trust their teams with healthy boundaries. And this is not a weakness, it’s trust. When there is no second-guessing or suspicion when a CEO needs, say, to be hospitalized or otherwise requires care from professionals, effective working relationships thrive.

    When a solo entrepreneur starts to build a founding team, its evolution is much harder than one might think. Founding members are the ones that build the company culture, so it’s critical to pick those you can trust for the long haul. This is hard, and it takes time, but once you have such a core group, trust its members with your healthy boundaries so they know how to support you.

    Related: The Biggest Obstacle Facing Leaders Is Distrust. Here’s How to Build Confidence in Your Team.

    3. Don’t worry about what others might think

    A paramedic told me once about a CEO who asked to have his head covered while being loaded into an ambulance — worried that company stocks would drop if the public knew he was ill. Of course, it’ll be New York Times “Stop the presses!” news if Elon Musk is taken into the hospital, but most of us are not on that rarefied wealth/influence list (yet).

    It’s important to recognize that everyone deals with something challenging, whether health-related or not. Do not judge yourself because you are dealing with anxiety — even though I fully grasp the imaginary image any leader wants to maintain. Be at peace with the fact that you have an anxiety disorder, and may have panic attacks out of nowhere. The more accepting you are and less concerned you become about others’ perceptions, the more confident you’ll be in front of a team and the more reassured they’ll feel in turn.

    Related: You Don’t Need High Self-Esteem. You Need High Self-Compassion.

    Anxiety disorder among entrepreneurs is becoming more prominent and ramped up, particularly since the onset of Covid-19. Knowing you have it and not letting it deter your resolve and commitment to a business takes strength, as well as a support system. Once we embrace mindful actions to manage it, the closer we are to telling new and compelling leadership stories.

    Elle Wang, Ph.D.

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  • How Leaders Can Embrace Change and Keep Thriving Through It

    How Leaders Can Embrace Change and Keep Thriving Through It

    Opinions expressed by Entrepreneur contributors are their own.

    If you’re anything like me, when you reflect on the past year, you find yourself reeling from what feels like a punch to the gut. At the start of 2022, businesses were grasping for new hires amid a nationwide employee shortage and trying to decide upon a flexible work plan that was right for them. With 2023 now underway, many organizations are steadying their sails for what increasingly looks like an imminent downturn by tightening budgets and issuing hiring freezes.

    Navigating change will be the anchor for leadership in 2023. As a business leader, you already recognize that change happens constantly. Economies fluctuate between recessions and expansions, share prices increase and decrease, innovative technologies and industries disrupt businesses, and so on.

    The typical response to change can vary greatly depending on the person and the current environment. Some want to jump to immediate action, while others take a wait-and-see approach. It’s only natural that we as humans — and as leaders — get comfortable in our present state and find a rhythm for success, only to then get thrown off by change.

    But what if instead of simply reacting to disruptions, we turned them into opportunities for innovation and growth? Here are some key strategies I’ve found useful to successfully navigate change — and even embrace it — as 2023 kicks into high gear.

    Related: 7 Ways to Stay Resilient in Uncertain Times

    1. Reframe change as untapped potential

    Seasoned leaders know that handling change is always going to be part of the job. The key is for leaders to see that change can be a good thing, and to reframe change as an untapped opportunity for employees.

    A few years ago, we made the proactive decision to upend our business model and undertake a massive digital transformation. Things were not going poorly for us — we were doing better as an organization than we had in a long time. But our CEO at the time believed there was a better way to serve our customers: by transitioning to a digital-first subscription model. And if that proved to be true, it was going to be much better for our clients and our organization.

    I was tasked with testing the model with a subset of salespeople and clients, where results quickly proved the idea viable. But it was not an easy decision as a public company to transform our business. We needed to address everything — what we sold, the way we sold, the way we engaged clients, the financial model of the company, how we recognized revenue, how we accounted for our sales, how we went to market and more. In one way or another, every touchpoint of our business had to change.

    Throughout that process, we knew that if we couldn’t capture the hearts of our people, this change would fail and the benefits we envisioned wouldn’t be realized. As leaders, our job was to help everyone in the organization understand that, while we didn’t have answers to every question, ultimately this move was right for them and our customers.

    We often believe that leadership is about having the “big idea.” But the idea is only the starting line. Leaders need the willingness to confront reality, adjust, get input, adjust again and bring people along. That’s the real work of leadership.

    Related: How to Get Comfortable With Change and Build It Into the Foundation of Your Business

    2. Create a plan for better change management

    When it comes to change management, I have seen organizations of all sizes on every part of the spectrum. Some business leaders have done an incredible job of developing change management plans that are agile and of which their entire workforce is on board, while many others have not.

    Having a change management plan is both a failsafe for organizations and a safety net for employees. It’s a clear signal to employees that you as a leader know change is coming and can be trusted to lead the organization through what’s to come. Creating a great change management plan includes forecasting what changes you expect — and what you as an organization and your individual departments specifically will do to come out ahead.

    3. Communicate your plan and lead out by example

    Start by getting in touch with your own personal reactions to change. As you do so, your empathy with your team increases. Harness that empathy; it’s key to helping your team persist when the going gets tough.

    Empathy plays a major role in communicating effectively with your team. Successful leaders directly engage their people in change. A change management plan is nothing except words on paper if you as a leader don’t communicate it and get buy-in from your people.

    No matter the size of your organization, one of the best ways to communicate your change management plan is to get employee feedback early on in the process. Be a sounding board and listen as they voice their concerns over the anticipated change. It’s essential to meet people where they’re at to successfully gain their support for a change management plan. Try not to focus too much on the process — humans make up your teams, so be human in your approach.

    Related: Want to Make Your Workplace More Human? Here Are 4 Foolproof Ways.

    4. Encourage leadership at every level

    Once you’ve received buy-in and communicated with your employees, trust your leaders to take the helm and begin implementing the plan within their individual departments and teams. With each small win, your leaders will find the courage and motivation to continue moving forward with your change management plan. They will know they can turn to you as a resource for voicing concerns or providing direction, but they will also know that you trust them to make important decisions and carry the initiative forward.

    Over the past decade, we’ve worked with hundreds of organizations to equip them with the skills not only to develop change management plans, but also to create change-ready cultures where people move from fearing and disliking change to embracing and thriving through change.

    As we look to the months ahead, don’t be afraid of what’s to come. You’ve navigated uncharted territory before and you’ll do it again. Use these insights and work with your employees to create a change management plan that is right for your organization and you will steadily sail — even through the storms — and come out ahead on the other side.

    Paul Walker

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  • Why You Need to Consider Implementing the 4-Day Workweek

    Why You Need to Consider Implementing the 4-Day Workweek

    Opinions expressed by Entrepreneur contributors are their own.

    The four-day workweek concept isn’t new. New Zealand and many European countries have proven it successful over recent years. Yet, with the shift to hybrid work and the need for increased flexibility, more companies are rethinking the work week. One study showed that 40% of companies have implemented or are beginning to implement a four-day workweek.

    Having managed my diversity speaking business for eight years, my organization is trying the four-day workweek in 2023. We studied the benefits, discussed our preferences and decided as a team to commit to the shift. As with any change, we anticipate there will be challenges short-term and are hopeful about the long-term results.

    Research shows the four-day workweek boosts productivity, improves retention and increases access to diverse talent. This work schedule is more attractive to those that are caregivers, younger employees, those from different socioeconomic classes and those with disabilities.

    According to Four-Day Week, organizations with successful implementation take into account the differing preferences of their employees with the flexibility to co-create their work schedule. LinkedIn’s Workforce Confidence survey, which surveyed 19,000 workers in 2022, found that for 54% of people, the four-day workweek is among their top three priorities when it comes to workplace benefits. Support is especially strong for the younger generation of workers, with 62% of both millennials and Gen Z supporting the shift. The four-day week was also more popular among women (57%) than among men (51%).

    One wrinkle to this — most senior leadership teams have significantly lower interest in four-day work weeks at just 43%.

    What does it take to boost diversity and inclusion with the four-day workweek?

    Related: The Case for a 4-Day Work Week

    Ditch the “traditional worker” mindset

    Most senior-level leaders grew up under the “traditional worker” mindset where men were more likely to occupy leadership roles with stay-at-home partners to help with tasks outside of work. The preference for workers to always be “on,” respond to emails right away, be visible in the office for more hours, have back-to-back meeting schedules and emphasize being busy over actual results is outdated. The “traditional worker” model needs to shift from the four-day workweek to work.

    For women that are caregivers, folks with disabilities and those from different cultures and backgrounds, it is more difficult to fit into a culture that reveres the “traditional worker.” Burnout and turnover are much higher for leaders in diversity work. More flexible work environments are known to create more psychological safety for workers with different backgrounds and reduce the number of microaggressions they face.

    Barnes‘ organization, which is working with university researchers to test the four-day week across different industries, promotes the 100/80/100 model: 100% productivity, 80% of the time, with 100% pay.

    Oftentimes people don’t reduce their workloads, they’re simply more intentional and efficient with the time they have when they lose one working day. People are forced to evaluate trade-offs and set clear priorities instead of saying yes to everything.

    Related: This is What It’s Actually Like to Work a 4-Day Workweek

    Be clear on what good performance looks like

    Instead of glorifying the “traditional worker,” have objective criteria to measure performance. Reduce meetings by asking “could this meeting be an email,” set clear boundaries on business hours and do not reward work done outside of those business hours.

    Teams that flourish in the four-day workweek have a concise set of documented goals and expectations. They know what is in scope for their role and out of scope for their role. They have the confidence to push back on work outside of their job descriptions.

    Also, encourage employees to set healthy boundaries based on their primary job responsibilities. Normalize pushing back when people ask more from you with clever phrases like, “If I helped you, I’d be letting others down” or “I would be unable to do a good job on your project and my other work would suffer.”

    As a leader, paint a picture of what good looks like. Measure performance objectively based on specific, measurable data to set your team up for success. For example, my team does quarterly key performance indicators (KPIs). Each team member selects three broad goals with specific tactics that are easy to measure completion on. We evaluate them at the end of each quarter to inform quarterly bonuses and pay increases.

    Related: Want to Work A 4-Day Workweek? Here’s What It Takes

    Do a trial run

    If your team is skeptical about the four-day workweek, try it first. Set an expectation for a time period for the trial, define what success looks like and gather perspectives at the end of the trial. My team has committed to our trial period at the start of the year. We are shifting to longer hours Monday through Thursday, proactively managing expectations with our clients and blocking time on our calendars for critical tasks aligned with our KPIs.

    We also looked ahead to the year and blocked time off when we know we are traditionally slow. We plan to take time off on holiday weeks, summertime and spring and fall break times. That way we can be available when our clients are traditionally busier by proactively planning our work schedules around past known seasonality.

    One of the few downfalls to the four-day workweek is time for creative work for folks with diverse backgrounds. With less time to wonder and banter with colleagues informally, the status quo can endure. Innovation time should also be prioritized and fit into the new work week. Our team schedules regular creative project time throughout the month to remind us to continue to rethink work.

    Flexible work environments like the four-day workweek are known to help diversify workplaces. With this new model, our team hopes to retain our diverse team and also attract more talent from diverse backgrounds.

    Julie Kratz

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  • How to Build the Right Culture by Building the Right Team

    How to Build the Right Culture by Building the Right Team

    Opinions expressed by Entrepreneur contributors are their own.

    As the founder of a successful real estate investment platform connecting investors with national holdings in commercial and residential properties, I have learned a great deal about leadership, culture and talent. In building a team of employees at 1031 Crowdfunding, I have had to learn the basics of managing a workforce and building up a healthy, productive and fun internal culture while also attracting accredited investors.

    I have some tips for entrepreneurs that might apply across various businesses and industries that involve hiring and honing talent and growing the right culture that pleases employers, employees, customers and clients. Culture, combined with passion, is the key to success and longevity as a business, regardless of your industry.

    Related: 5 Ways to Create a Great Company Culture

    Ask for help: Manage and delegate to a team

    Whether you work in real estate or another industry, and you want to start up your own business, the most important thing to understand is that just because you’re an entrepreneur, you’re not automatically also a good manager. In this situation, you have to surround yourself with colleagues who are highly skilled at the art of managing other employees. I prefer to isolate myself, put my head down and focus on my job. With the high-functioning team around me, it’s easier for me to allocate more time to sales, strategy and growth, as opposed to employee management.

    Managing also requires a grasp on psychology: You have to understand people’s unique personalities and feelings. When it comes to starting a business, stick with what you know, and be cognizant of what you don’t and of where you need support. The bottom line: If you’re not a good manager, bring good management around you.

    Achieve a strong culture: Select team members whose values align with your own

    Once you have a senior management team in place, the next step is to create a healthy culture by hiring individuals with the right drive and goals. According to PwC’s 2021 Global Culture Survey, 67% of people believe culture is more important than strategy or operations. Make sure that whatever your passion is, it’s matched by those you hire.

    I have some team members at my company who are in my family, but they have earned their place and continue to work hard to showcase their value. If you hire family members, I recommend keeping your company a meritocracy. Blood relation isn’t enough of a reason to hire and keep an employee; like-mindedness and enthusiasm for the business are also deciding factors. When I hire outside of my family, I do so based on referrals. Cultural alignment is critical to sustaining a healthy internal culture, which boosts productivity and output, ultimately keeping investors happier.

    Related: 6 Steps for Hiring the Right People to Build Effective Teams

    What should you look for when making a hire?

    Employees should share a sense of urgency, responsibility and passion for your business. It’s also a two-way street in that, as a business owner, you need to provide an opportunity for your employees to grow their careers by working to earn higher titles, promotions and raises. A strong culture is one where employees can not only educate themselves but also strengthen their skillset. While it’s necessary for many employees to start at a more entry-level position because of their experience level, it’s critical to create an environment for them to be able to work their way up. These are key to building a business that can survive and thrive.

    When assessing potential candidates to join your company, being a good judge of character and work ethic is important as well. I can tell when I look into somebody’s eyes how much and how hard they work. I personally have dark circles under my eyes constantly. Many entrepreneurs are sleeping in their offices, working seven days a week, maybe 16 hours a day. When you try to start a business, it’s not a 9-to-5. It’s 24 hours a day, seven days a week.

    While you shouldn’t expect your employees to sleep in their offices or burn the midnight oil all the time, having a deep commitment to hard work is important, especially for an entrepreneurial firm with a lot of growth potential. Success is never overnight, and the journey can be arduous. But once you reach a point of success, you can appreciate what you have built. By relying on the right team, you’re going to sustain success by making wise and reasonable decisions.

    Overall, building out the right team to manage the entire workforce and selecting employees whose cultural values align with your time are key to running a successful, productive and healthy business. Now more than ever in a post-pandemic working world, culture is critical to helping sustain startups and even more established businesses.

    Edward Fernandez

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  • Too Patient or Not Patient Enough? How Leaders Strike a Balance

    Too Patient or Not Patient Enough? How Leaders Strike a Balance

    Opinions expressed by Entrepreneur contributors are their own.

    We’ve all been told that “patience is a virtue.” Our parents admonished us when we incessantly asked, “Are we there yet?” Our teachers scolded us when we requested our grades back mere minutes after we finished the test. And even though we have now (hopefully) aged out of our restless childhoods, it is still just as important that leaders practice patience in business.

    Businesses are under immense pressure to produce results at break-neck speed in today’s fast-paced world. However, more often than not, the best, most sustainable results take time to achieve. What’s more, business results require the efforts of fallible, imperfect humans — people will miscommunicate, get sick and disagree. Month-long projects stretch into years, and rockstar employees fall behind. Patience is a critical yet undervalued element of great leadership — but how do leaders know when to be patient and when their patience has become inaction to resolve a long-term issue?

    Related: Why Patience And Kindness Need To Be At The Center Of How You Run Your Business

    Monitoring our returns

    In our business, we spend millions of dollars a month and we have precise guidelines for the amount and speed at which we expect to see returns on our investments (ROIs). We closely monitor ROIs and know how to recalibrate when our returns are lower or slower than expected. However, these fine-tuned metrics become much more nebulous when investing in human capital.

    We invest in our employees with the expectation that they will return that investment with tangible business results. For example, if we hire a team of developers at a specific yearly rate and they help our company make five times that rate within a year, we know we’ve made a solid investment. But what if that year turns into two or three years?

    Patience in business does not mean we let everything slide, twiddling our thumbs as we invest more and more into never-ending projects. Rather, it means we monitor our investments closely, knowing when patience is required and when it is time to step in and recalibrate our approach.

    Related: Patience Is the Secret to Boosting Your Profits

    Balancing the scale

    Movies have been made about impatient leaders who terrorize their employees with impossible expectations. However, leading with too much patience, though not as obviously harmful as too little, can hurt everyone in the end. Patience can quickly morph into avoidance or inaction; employees may lose faith in or take advantage of their leader, and business growth will stall. We must balance extending patience to our employees while also holding them accountable. We don’t want to become Meryl Streep in The Devil Wears Prada, but we don’t want to be Steve Carrell in The Office, either.

    In my role, I aim to lead with a growth mindset and I have faith that most people can develop into productive team members. But when employees are not meeting expectations, have a toxic attitude or their behavior negatively affects team morale, it’s a pretty easy call to put them on a performance plan. If they don’t improve, investing their resources in a new, more positive employee is often the next step.

    On the other hand, some underperforming employees are a great fit for our culture and want to improve. When this happens, we can extend a greater degree of patience. In the past, I offered a promising but underperforming employee two options: leave today and accept six weeks’ severance or work to improve, but if they showed no improvement in a timely manner, they would only receive two weeks’ severance. They decided to stay and have become one of our highest-performing employees.

    Remember, “It’s not what you preach; it’s what you tolerate.” We cannot tolerate a toxic or underperforming employee just to appear patient — not only will it hurt the business, but it could also hurt other employees. But we shouldn’t be so quick to fire that our employees live in fear. Leaders must balance how much patience they offer to create a supportive, productive and safe workplace.

    Related: How to Harness the Power of Patience to be a Better Leader

    What to consider

    When deciding how much or how little patience to extend to a struggling employee, there are three questions to ask:

    1. Is the person committed to improving?
    2. Does their team have confidence in their ability to grow and succeed?
    3. Based on the employee’s progress and current attitude, does the company have sufficient time and resources to allow this person to improve at their current pace?

    This last point is a tricky one. I hope all employees will thrive and create fair value for the company. Since I have a growth mindset, I believe people can learn and improve. However, we need to weigh how much time it will take an employee to improve against how much it will take to replace them. We can generally hire and train a new employee to be productive in three to six months. So, if we’re not certain an underperforming employee can improve in that time, should we replace them or should we be patient? The right answer isn’t always immediately clear.

    Take the time to consider each employee’s unique situation before making a decision. Companies that hire and fire fast may lose employee trust and create a negative atmosphere. Give employees the chance to step up to the plate before making the drastic choice to fire them — nobody wants to work in an office where they are always afraid of the chopping block. At the same time, no one wants to work with co-workers who don’t do their fair share and drag down the company’s performance.

    Reap the rewards of patience

    Patience can make or break a company. With too little patience, the workplace may become toxic, leading to employee burnout and high turnover rates. With too much patience, growth will stall, projects will get delayed and businesses will miss out on the growth that allows employees to see increases in compensation and responsibility.

    Patience is an art, not a science. There is no magic formula to tell you whether a project is worth waiting for or an employee worth keeping. Aristotle said, “Patience is bitter, but its fruit is sweet.” To taste the fruit, we must find the right balance of patience to build a company that allows employees to thrive, customers to be happy and shareholders to prosper.

    Daniel Todd

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  • Free Webinar | January 31: How to Raise Capital & Scale A Business

    Free Webinar | January 31: How to Raise Capital & Scale A Business

    Opinions expressed by Entrepreneur contributors are their own.

    As a groom in 2005, our next guest experienced first hand how difficult it was to find an online resource that would help him execute his wedding plans more efficiently. He vowed to build a tech-forward company that would make planning less stressful and frustrating for engaged couples. Since co-founding WeddingWire in 2007, Timothy Chi led the company from an internet start-up to a multimillion-dollar leader in the wedding planning industry. He also led the merger of WeddingWire with The Knot and its collective brands under one umbrella – The Knot Worldwide – the largest provider of wedding marketplaces, websites, planning tools and registry services in 16 countries across North America, Europe, Latin America and Asia.

    In the next Leadership Lessons episode, Chi will chat with series host Jason Nazar about the greatest lessons he learned from his 25+ year career. Topics include:

    • Entrepreneurship & co-founding companies

    • How to raise capital & scale a company

    • The future of work & workplace culture

    • Servant leadership

    Don’t miss out—register now!

    About The Speakers

    Timothy Chi is co-founder of WeddingWire and CEO of The Knot Worldwide, a leading global wedding planning company comprised of over 1,900 employees worldwide. Previously, he co-founded Blackboard Inc. where he helped the company grow to over 600 employees, raised $100M in capital with a valuation of $750M, and took the company public in 2004. Chi holds a B.S. degree in Operations Research/Industrial Engineering from Cornell University and a M.S. degree in Engineering Management from Tufts University. He is a member of the Young President’s Organization in Washington, D.C.

    Jason Nazar is a serial tech entrepreneur, advisor, and investor with two successful exits. He was most recently co-founder/CEO of workplace culture review platform Comparably (acquired by ZoomInfo), and previously co-founder/CEO of Docstoc (acquired by Intuit). Jason was named LA Times’ Top 5 CEOs of Midsize Companies (2020), LA Business Journal’s Most Admired CEOs (2016), and appointed inaugural Entrepreneur in Residence for the city of Los Angeles (2016-2018). He holds a B.A. degree from the University of California Santa Barbara and his JD and MBA from Pepperdine University. He currently teaches Entrepreneurship as an adjunct professor at UCLA.

    Jason Nazar

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  • Salesforce’s ‘Ohana’ mantra questioned after CEO Marc Benioff dodges questions about layoffs in all-hands meeting

    Salesforce’s ‘Ohana’ mantra questioned after CEO Marc Benioff dodges questions about layoffs in all-hands meeting

    Billionaire Salesforce CEO Marc Benioff often conjures the Hawaiian concept of “Ohana” with regards to his company culture. It conveys the idea of family bonds that encourage people to be responsible for each other.

    After an all-hands call at Salesforce on Thursday in which Benioff reportedly dodged questions about recently announced layoffs in a rambling, two-hour speech, the appropriateness of that concept came into question. 

    A day earlier, the software giant said it would cut about 10% of its workforce, noting customers were “taking a more measured approach to their purchasing decision” in a “challenging” environment.

    In an email to staff about the thousands of layoffs on Wednesday, Benioff again evoked “Ohana” and the idea of family bonds:

    “The employees being affected aren’t just colleagues,” he wrote. “They’re friends. They’re family. Please reach out to them. Offer the compassion and love they and their families deserve and need now more than ever. And most of all, please lean on your leadership, including me, as we work through this difficult time together.”

    ‘Avoiding the topic at hand’

    But judging by reactions to his speech and the unanswered questions, employees were not feeling the “Ohana.” On an internal Slack channel intended for questions during the meeting, according to Insider, one employee asked: 

    “Given how little of this call has addressed the layoffs, the questions asked in this channel, and the ‘family’ who were laid off, should we consider retiring the phrase ‘Ohana?’”

    Other posts in the Slack channel reportedly included, “Is Marc filibustering 47,600+ employees right now by talking in circles and avoiding the topic at hand?” and “I’m sure many of the 10s of thousands of people on this call could be getting things done rather than listening to an unstructured conversation about the business when most people came with very specific questions they hoped would be addressed.”

    Benioff did seem to briefly refer to the layoffs in his speech, but in a way that likened them to deaths, according to Insider: 

    “At the kickoff every year, you know, we, um, have a moment where we always say goodbye to everyone who’s died during the year,” he said. “And, um, loss is really difficult, and losing folks, and especially losing our trusted colleagues and our managers or employees, it’s very similar, uh, in a lot of ways for me. We need to kind of acknowledge that and give ourselves time to mourn and kind of be able to move forward.” 

    A company blog post from 2017 entitled “The Real Meaning Behind ‘Salesforce Community’” states: “In Hawaiian culture, Ohana represents the idea that families—blood-related, adopted, or intentional—are bound together, and that family members are responsible for one another. When [Beniofff] created Salesforce in 1999, he made sure that ‘Ohana’ was in the company’s foundations.”

    Salesforce did not immediately respond to Fortune’s request for comments.

    Our new weekly Impact Report newsletter examines how ESG news and trends are shaping the roles and responsibilities of today’s executives. Subscribe here.

    Steve Mollman

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  • Chef Joe Isidori of Arthur & Sons NY Italian on Finding Your Authentic Voice

    Chef Joe Isidori of Arthur & Sons NY Italian on Finding Your Authentic Voice

    Takeaways:

    Authenticity Makes the Most SenseJoe Isidori is unapologetically “New York Italian”. However, it wasn’t always that way. While building his brand, he found his voice after “shedding the armor” of what he thought he should be, and did what made the most sense: be himself.

    Gaining Balance by Leveraging Social Media – Joe Isidori’s father Arthur was a huge influence on him as a man and restaurateur. One of the lessons he learned from his father is, despite how hard it is to run a restaurant business, you need to take care of yourself and your family. Luckily, the digital age of social media has allowed Joe’s presence to grow without him spending every waking moment in his various restaurants.

    Being Yourself Makes you Bulletproof – Finding his voice has helped Joe Isidori build an impeccable empire and a worldwide restaurant portfolio. When asked how he did it, his advice to up-and-coming restaurant owners can be applied universally: Cut the BS and get over yourself.

    ***

    Chef Joe Isidori learned a secret to life that has resonated with him ever since: “Knock it off and cut the BS out.”

    Thanks to leaning into his authenticity online, the Michelin starred restaurateur and founder of Arthur & Sons in NYC has built a global brand and expanding food empire.

    For Joe Isidori, the key to it all has been authenticity.

    “And at the end of the day, it’s all going to be about one thing. It’s going to be about authenticity. It’s New York Italian,” Isidori passionately explains about his food to podcast host Shawn P. Walchef of CaliBBQ Media. “Which means it’s got that attitude, it’s got that flavor, it’s got that authenticity.”

    After the death of his father Arthur (or Artie), who was his inspiration for being a chef and business owner, Isidori searched internally for happiness. That search materialized to a tribute restaurant entitled Black Tap that harkened back to his childhood days of grabbing a cheeseburger and milkshake on Tuesdays with his father.

    While the popularity of Black Tap grew quickly, it skyrocketed when he introduced Crazy Shakes after following his wife’s wishes.

    Despite worldwide acclaim online for his decadent, over the top shakes, Isidori found himself struggling again to find his voice.

    “The day I started Black Tap as a memory I had with my father. And unfortunately, that memory had faded away and Black Tap had become something else. It was eclipsed by the milkshake. It was eclipsed by worldwide fame.” he says of the experience. “I decided that I was going to just shed the armor, throw it all away. And I was just going to be myself, and that’s what I did. And that was the game plan.”

    That game plan has taken Joe Isidori’s empire to even new heights. His NY Italian restaurant Arthur & Sons has amassed an Instagram following that has many followers based purely on Isidori being himself and putting his authentic experience on full display.

    Fortunately, the social media influence of today’s marketplace has also freed him up to be more present in his family’s lives and provided a level of balance he hadn’t previously experienced.

    “My father gave his shirt off his back. He worked his ass off. He made people happy. He did nothing but bring joy into people’s lives and a lot of restaurants. The end of the day, when I buried him, he had $265 in his pocket, two packs of Marlboros and those lottery tickets.” says Joe Isidori.

    “What social media has done and what I do as a chef and everything; I don’t live and die in my restaurants anymore, but I make sure I run my business accordingly and I make sure everyone’s happy and I make sure they keep coming back. Social media allows me to do that because they still feel me through social media, even if I’m not in a dining room with them.”

    The aspirations to be better came from Isidori’s father. He was a man of the people and the people loved him for it. As for Joe Isidori, the kid who started cooking while listening to Wu-Tang Clan, he has since realized what his dad meant by “chicken parm pays the bills.”

    Cut the BS. Be yourself.

    ***

    ABOUT RESTAURANT INFLUENCERS:

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    Shawn P. Walchef

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  • How to Make Your Weekly Status Meetings More Exciting

    How to Make Your Weekly Status Meetings More Exciting

    Opinions expressed by Entrepreneur contributors are their own.

    Team meetings are often the most telling sign of the culture of an organization. And who among us hasn’t attended the painfully dry and dull weekly status meeting? The format is predictable: Each person shares their work status and then ends up with a brand new to-do list by the end.

    Status meetings can be useful. But most employees tune out of these meetings until it’s their time to speak. This defeats the whole purpose of sharing information and engaging in a meeting. This format couldn’t be worse for employee engagement and organizational morale. It causes employees to daydream, put themselves on mute, pretend they are taking notes on their laptop while perusing Facebook, browse other jobs on LinkedIn, etc. And with remote meetings, disengagement becomes even more likely.

    Unproductive meetings are more than just an occasional nuisance. According to research, the average employee spends 35% of their time in meetings, approximately 67% of which are considered unproductive. This results in a total cost of $47M per year in labor cost hours.

    Do you want to transform meetings at your organization from a routine, unvaluable experience to a motivating and inspiring one? If so, start by addressing the following questions and using the tips below:

    1. Are our meetings efficient and purposeful?

    Do our meetings have a clear, specific agenda beyond updating each other on statuses? Are there topics spelled out ahead of time that need to be discussed? Are materials sent ahead of time to reduce time wasted in meetings? Are meetings facilitated strongly so that they don’t stray off-topic?

    Tip: Set context for the meeting beforehand by denoting specific areas that need to be discussed. Ensure that only employees relevant to meeting topics are required to attend, and keep it optional for others. Often, meetings can veer off topic by one or more attendees expressing other concerns. Ensure that the meeting leader is able to keep the meeting on course and make progress on the topic(s) at hand while making note of other issues for a follow-up discussion if needed. Try to keep to the scheduled agenda of the meeting and end on time. Keep meetings snappy and efficient.

    Related: When Meetings Get Stuck: Getting Past the ‘Cork in the Bottle’

    2. Are our meetings inspiring?

    Routine meetings that occur on a weekly or daily basis can start being taken for granted by both leaders and employees. The meetings then have a tendency of jumping right into the weeds: current status updates and upcoming action items and steps. Do you take the time to inspire employees and keep them tethered to the big-picture goals?

    Tip: We can make these meetings more inspiring by setting big-picture context at the onset and conclusion of the meetings: iterating the project vision, long-term goals and outcomes (and why they are exciting). Encouraging an attitude of innovation and openness to solve problems in new ways. Rather than jumping into the weeds right away, start the meeting by setting intention and ground rules that focus on inviting input, innovation and crazy ideas from all members of the team, regardless of level. Just voicing this intention can help inspire a mindset of openness and non-judgment across the team.

    Related: How to Lead Effectively and Inspire During Virtual Meetings

    3. Do our meetings foster inclusion and collaboration?

    Do meetings maintain a clear hierarchy or differential in terms of contribution level? Is the meeting conversation dominated by one or two people? Is there enough space for each member to contribute not just status, but ideas as well?

    Tip: One way to increase inclusion in meetings is to remember that not every individual communicates best through words and may find it difficult to voice his/her ideas in a group. Meetings often form a competitive and stressful environment in which every voice struggles to be heard, and the loudest and most assertive ones usually win.

    Consider other forms of gathering input from all members: menti.com is a great tool for polling and crowdsourcing ideas or using chat features on Zoom. If you want to be more creative, lead a drawing/diagramming exercise in your meeting, where each individual is able to pictorially show their vision and ideas and share them with the group. Look for parallels/synergies between ideas to create a collaborative whole.

    4. Along the same lines, do our meetings give space for conflicting ideas?

    Are meetings dominated by groupthink, or are team members empowered to speak up in disagreement? Often the quietest members in a meeting are the ones who aren’t quite on board, and these are the individuals that may need to be heard from.

    Tip: One of the most important points for a meeting leader to remember is that silence does not necessarily equate to agreement. A valuable skill of a leader is a keen awareness of the collective field of the team and each individual. If a participant seems less engaged or enthusiastic, as a leader, it behooves you to encourage and support that person to speak up — even if, and especially if, he/she has a differing viewpoint. Addressing individuals by name, you may say something like, “Kate, it looks like you might feel differently. What are you thinking?”

    5. Are our meetings appreciative?

    Do we show recognition and appreciation to individuals for successes big and small by naming them in meetings? Do we thank all members of the meeting for their unique contributions?

    Tip: To foster a healthy organizational culture, remember to celebrate both financial and non-financial successes. Emphasize all of the goals of the organization (e.g., diversity, collaboration, acts of kindness) — not just those directly related to financial gain. Often, the simple act of showing you noticed good work is enough to boost morale.

    Truly constructive company meetings depend on both clarity of agenda and cross-functional and cross-organizational openness to sharing ideas and opinions. These are the types of meetings that everyone in the team looks forward to attending each week. They know they will have a chance to be heard and introduce something new. Aim to use new facilitation techniques and collaborative technology to revamp your company’s meetings. Then watch your employee engagement, innovation and performance dramatically boost.

    Related: 3 Tips for Getting the Most Out of Your Meetings

    Sam Basu

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  • What You Need to Do to Get Your Team Ready for 2023

    What You Need to Do to Get Your Team Ready for 2023

    Opinions expressed by Entrepreneur contributors are their own.

    2022 was a year of unexpected challenges. Runaway inflation, war-driven energy and food shortages and rising interest rates conspired to make 2022 the most volatile year for the U.S. economy since 2008. In recent executive coaching engagements, I’ve heard more than a few leaders say, “I’ve never been more excited for a year to end.”

    But, though 2022 will end, our problems will not. If the past year has taught us anything, it’s that we do not know what 2023 will bring and we cannot control the whims of the outside world. We can, however, support the health of our teams. As leaders, we need to start preparing our teams today to enter the new year with energy, focus and motivation — no matter what new curveballs 2023 may bring.

    Related: How to Lead With Resilience, Empathy and Vision Despite an Uncertain Future

    Refill your tank

    Leaders are no strangers to difficult decisions; business ebbs and flows, and we often have to make cuts to rebuild a healthy company. But what we often neglect to recognize is the effect those cuts have on the remaining members of our team. After the last few years, many of them are feeling exhausted and emotionally weary, unsure just when that light is going to appear. Our engines are sputtering as we approach the finish line, but 2023 will require a full tank of gas.

    As simple as it sounds, take a moment to check in with each individual on your team. Working to understand their individual context will help you understand how much gas is left in the tank and what you need to do to help them refuel so your team is ready to go full speed once the new year begins.

    Related: How to Get Comfortable With Change and Build It Into the Foundation of Your Business

    Balancing culture and productivity

    Though the last few years have turned life as we knew it upside down, we don’t have to reinvent the wheel when building strong teams. The elements of a great team remain the same whether we live in 2003 or 2023. Business leaders need to optimize team culture and productivity to work effectively.

    Team culture is the collective emotional state of our team, including all of our interpersonal relationships and the climate that is created through our exchanges. On the other hand, team productivity is how effectively and efficiently we complete our goals as a team. When teams have too little team culture but high productivity, employees may become burnt out and resentful. Conversely, when teams have too much culture and too little team productivity, employees may be unable to execute at their highest capacity.

    Both scenarios make us vulnerable to our competition — disgruntled employees jump ship in search of a better culture, or our team becomes too comfortable and falls behind the latest innovation. The team leader’s role is to ensure their teams maximize both culture and productivity levels, allowing employees to feel supported, cared for and connected while also inspired and motivated to push the ball forward. If productivity and culture are not balanced, our team will not have the energy we need to succeed in 2023.

    Related: Creating a Vibrant Office Community in Our New Working World

    The day-to-day work

    Countless articles speak theoretically to the importance of culture and productivity. But what can we do daily to ensure both elements are optimized?

    Let’s start with team culture. Consider this: When was the last time you brought your team together? If you can’t remember, now is the time. If possible, gather in person to connect face-to-face. However, whether your gathering is in person or remote, ensure the discussion goes beyond trust falls and team-building exercises from leadership 101. We need to facilitate a robust and honest conversation that allows us to take stock of the past and prepare for the future. If you’re looking for a playbook, there are three crucial elements:

    • Complete a retrospective on your year. We have to understand our past to dive into the future.
    • Celebrate team successes. Our past wins, no matter how big or small, can motivate us to press on amidst hardship and instability.
    • Turn your gaze to the future. Ask, “What are our goals, and how can we achieve them together?” and, “Which team behaviors will set us up for success?” Establish operating principles and shared agreements to support everyone in the coming year.

    Team productivity comes when we have clarity of purpose. Without a clear shared goal, the team will scatter, running in opposite directions like chickens with their heads cut off. Once that is clear, we can focus our collective energy on the same finish line, and the path we must take to get there suddenly comes into view. With purpose established, leaders should work with the team to establish priorities and build strategies that stem from it. But we cannot address everything at once, and we should be careful not to overextend ourselves. When it comes to effective change, less is more.

    Finally, the value of proper communication cannot be overstated. Wars have been fought over miscommunications, and our teams are not immune to such mishaps, especially in the era of a remote and increasingly global workforce. Establish effective communication structures and cadences so your team can communicate with ease.

    Put your oxygen mask on first

    The past few years have taken a toll on all of us. The pandemic may largely be coming to a close, but that does not mean we will wake up tomorrow to sunshine and roses. Even the strongest teams are composed of individuals with unique needs and life circumstances. If even one employee is burnt out and frazzled, the entire team will suffer — this applies to leaders, too. The safety advice of flight attendants is more true than ever: “Put your own oxygen mask on first.” No team meeting or strategy session will do much good if we struggle to breathe. We must recharge and recuperate (and ensure our team is doing the same) to succeed in 2023.

    We can’t be sure exactly what the year will hold, but I have a feeling it might be an uphill climb — take the time to rest your muscles, pack your bags and prepare to join your team at the base.

    Jonathan Kirschner

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  • Long-Term Success and Quality Leadership Hinge on Authenticity

    Long-Term Success and Quality Leadership Hinge on Authenticity

    Opinions expressed by Entrepreneur contributors are their own.

    To say that we have collectively experienced massive turmoil and upheaval since 2020 first arrived would be an understatement of the highest measure. Lessons learned from the pandemic, and the roller coaster that it was in our personal and professional lives, highlight the critical nature of genuine, steadfast leadership.

    When challenging and chaotic times occur, emotionally intelligent leadership is essential to ensure safe passage across choppy seas. This critical nature of a steady hand at the helm rings true for small businesses and large corporations alike. While the scale may differ, the core element remains the same: people.

    Long-term, quality leadership hinges on the ability to keep the humanity of business a central component of all operations.

    Related: How You Can Build a More People-Centric Workplace

    Humanity drives business

    Every aspect of the business and customer relationship, whether directly or indirectly, impacts individuals. It’s important to step back from the point of sale or moment of service and see the layers of men and women connected to those single moments.

    1. The consumer who is due quality products and service.
    2. Shareholders expecting profitable — and sustainable — results
    3. Senior leadership tasked with guiding the bigger picture
    4. Team or departmental heads charged with implementing the vision
    5. Every employee in their ranks, inspired to take on the challenge
    6. The family and social connections every individual represents

    When running a business, it’s natural to zero in on the transactional moments that represent the viability of our business or brand. Quality leadership remembers the bigger picture and what it takes to get there, to that moment when the product or service is fulfilled.

    Amplify this process fivefold, tenfold or a thousandfold and that one thing remains: the humanity of it.

    Related: 5 Ways Emotional Intelligence Will Make You a Better Leader

    Employees deserve authentic respect in challenging times

    In business, challenging seasons are inevitable; there is no avoiding that reality. And while the size and scope of the issue will vary in correlation to an organization’s size, the experience is felt the same for every employee.

    A company may have hundreds or thousands of employees; a small business may have a baker’s dozen. Regardless, the workforce encompasses men and women who deserve leadership anchored with authentic respect.

    Authentic respect as a leader is defined by the simple truth that we are all in this together. Small business leaders may experience this reality in a more tangible way, as the natural divide between employee and employer logically expands with every stage of company growth.

    When operating with authentic respect, leaders navigating challenging seasons choose transparency over opaqueness, with intentional communication and connectedness driving adaptive, creative problem-solving.

    Related: 7 Ways to Stay Resilient in Uncertain Times

    Avoiding empathy just for empathy’s sake

    Any business leader striving to guide their company through an arduous period may be tempted to dive into the deep end of empathetic and intentional support without having earned it or knowing how to achieve it effectively.

    Employees are instinctively aware of inauthentic support done seemingly for show and little else. If clumsily attempted, well-intended measures of communicating care and fueling connection can prove ill-fated and counterproductive. Forced efforts exacerbated by poor research or being rushed into action can derail positive momentum.

    Amidst tumultuous times, one-on-ones with employees and regular, alternating team and departmental meetings can be an excellent means to retain awareness and understanding. The larger the company, the more complex the system may be to ensure every individual receives proper care and support.

    Conversely, scheduling one-on-ones or more frequent team meetings and having no game plan for effectively utilizing the time can drain away the impact of a well-intentioned check-in.

    Perhaps your game plan is to listen if an employee or team member needs to vent about the stresses and challenges they’re experiencing. Having an awareness of your goals with any effort is essential to ensuring a positive, sustained impact on employee and company morale.

    Related: Inspire Loyalty With Your Leadership: Here’s How

    Leading with assured authenticity, transparency and vision

    Nothing in business is accomplished without the individuals making it happen, the men and women who are the lifeblood of a company. Any leadership position is a privilege; it’s an opportunity to guide career paths and company trajectories. An awareness of this foundational truth is crucial to tamping down any potential for overly inflated egos that can derail leadership development.

    Leading during challenging times is a wholly different level of challenge and reward. It requires higher levels of flexibility and creativity, demands authentic interpersonal skills fueled by empathy and necessitates open and active communication channels.

    Your employees will look to you as their leader to provide clarity and confidence. You may not have all the answers, and your vision for the path forward may be a work in progress. If confidently communicated on wheels of authenticity and transparency, the light at the end of the tunnel will be all the brighter.

    Related: Power With Purpose: The Four Pillars of Leadership

    Summit Ghimire

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  • Why High-Performance Culture Is Critical to Business Success in 2023

    Why High-Performance Culture Is Critical to Business Success in 2023

    Opinions expressed by Entrepreneur contributors are their own.

    With 2023 business planning underway, business leaders are setting priorities for the next year and beyond. For some, the focus may emphasize productivity or roll back certain benefits like flexible working schedules.

    A high-performance culture improves productivity, bringing higher profits and happier employees, improving talent retention and continuing a growth cycle. A cornerstone of 2023 growth should be building or maintaining a high-performance culture for all businesses. Refraining or forgetting about culture in 2023 is a mistake, as it plays a critical role in company performance.

    Related: How to Create a Work Culture That Can Survive Anything

    Understanding the importance of high-performance culture

    A high-performance culture allows an organization to succeed and grow. This type of structure is good for business and for each employee. Not every high-performance culture will look the same, yet every organization with a high-performance culture values workers and holds their trust in return.

    Employees may come to work partly for a paycheck, yet evidence suggests they crave meaning from work and are more productive when they get it. Like everyone, workers want to feel a sense of purpose and mission in their daily lives and enjoying the same at work is only natural.

    The best cultures embed their mission throughout the employee experience, honoring and furthering these values daily. These cultures also offer their employees interesting and engaging projects which drive their sense of belonging to the organization. A recent survey by McKinsey showed workers across all levels of income believed having an interesting job was as important as earning a solid income.

    Related: How to Develop a Company Vision and Values That Employees Buy Into

    Workers feel fulfilled by purpose-driven work. Unfortunately, many employers ignore culture in favor of focusing on profits. Workers need clarification and connection in these types of work environments. In a survey from Gallup, only four in 10 employees strongly agreed they knew what their company stands for and what differentiates their company from competitors. Even for organizations that articulate their values often, management could be viewed poorly if employees do not see the connection between the values and the organization’s actions.

    When leaders grow nervous about their businesses’ future, it can feel tempting to ignore culture at the expense of profit. In fact, culture becomes even more important in times of economic uncertainties. In these moments, employees will look to management to set the tone. Without a culture fostering engagement and collaboration, workers could lose productivity to stress and conflict.

    Related: Why Purpose-Driven Entrepreneurs Focus on the Bigger Picture

    How to build a high-performance culture

    To build a high-performance culture, first, understand how your culture functions. Employees usually understand culture best simply by judging their own level of satisfaction. Their daily experiences are typically defined by coworkers and frontline managers more than company management. Leaders who do not work with frontline managers daily will likely need to speak with employees to understand their experiences.

    Signs of an underperforming culture could include low employee retention, low productivity and frequent workplace conflicts. Not every employee will be satisfied, even in the highest-performing cultures, but consistently unhappy employees reflect serious problems. Direct, private conversations between employees and HR can offer insight. If employees seem reluctant to speak candidly, much-needed feedback via surveys can provide ways to track improvement.

    After gathering information about employee experiences, HR may wish to prepare a report assessing culture as it stands. Strong cultures should clearly understand which policies contribute to the culture and how to continue them. Doing so will help preserve civilization in the face of future business difficulties or leadership changes.

    On the other hand, struggling cultures need to identify the most negative factors of their culture to begin changing. High-performance cultures feature strong leaders, actively engaged employees, ongoing workforce development, strong communication and adaptability. If employees are disengaged, find out whether imbalanced workloads, micromanaging, lack of flexibility or absence of trust could contribute.

    During this process, employees also feel their input is genuinely welcomed, which it should be. Psychologically, employees accustomed to a toxic culture may fear expressing their true thoughts, mainly if their frontline managers previously engaged in verbal abuse or insults. Build this trust by taking accountability to admit that culture has not met the mark and protect employees who voice their concerns from retaliation.

    Each leadership level, from the C-suite to frontline managers, plays an integral role in rebuilding a company’s culture. The positive vision set forth at the top needs to be actionable. Once the vision has more tangible attributes, through structure and processes, each level of leadership can provide the necessary training and easily communicate these goals on how they translate into the fabric of the company.

    A high-performance culture is often viewed as optional. That cannot be further from the truth. A high-performance culture is the backbone of an organization, providing a strong framework for business growth. Moving into 2023, culture should be central to every successful business strategy.

    Steve Arizpe

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  • You Can’t Stop Quiet Quitting, But Here’s How You Can Prevent It

    You Can’t Stop Quiet Quitting, But Here’s How You Can Prevent It

    Opinions expressed by Entrepreneur contributors are their own.

    The new workplace trend known as quiet quitting has left office managers and employers up in arms over what to do to keep employees engaged and enchanted — just as companies were able to rebound from the tumultuous conditions brought on by the Great Resignation, which saw nearly 19 million employees quit their jobs.

    But even as employees left their jobs in droves last year in hopes of changing their careers or landing a more purposeful job somewhere else, quiet quitting has become the workplace trend that just doesn’t want to quit.

    Unlike the Great Resignation, which simply meant employees were leaving their jobs because they felt burned out, stressed and anxious quiet quitting resembles an attitude of setting boundaries and not taking work too seriously.

    It’s a workplace trend that has inspired millions of workers to “act their wage,” leaving them to only do what is required of them and not go above and beyond.

    Related: Employers Should Fear The Truth Behind Quiet Quitting. Here’s Why.

    It’s more than just quitting

    After years of reconfiguring the workplace environment due to the pandemic and the onset of remote work, employees still seem to be quitting their jobs despite economic and financial uncertainty looming.

    The Talkspace and The Harris Poll Employee Stress Check 2022 Report found that employees ages 18 to 34 years are most likely to experience high levels of stress and anxiety in their jobs leading to factors such as feeling burned out. At the same time, a Gallup study found that those employees born after 1989 (55%) are less likely to be engaged in their jobs.

    There’s evidence of employees quitting their jobs in the hopes of finding something more worthwhile and meaningful around 40% according to McKinsey research. For others, quiet quitting in the office has become a major headache for managers, human resource staff and employers alike.

    It’s not completely possible to stop quiet quitting in its tracks or control it from spreading across the office like wildfire. There is, however, room for proactive ways to overcome quiet quitting in the office.

    Talk to employees

    Any employee can become disengaged at work, and it’s even harder to assume someone is quietly quitting based on their performance. Various factors can influence performance from the workload to the workplace environment.

    Executive personnel should take the time and effort to talk to employees to get a better view and understanding of their possible disengagement at work. Seek to monitor employee stress levels and their current workload. This will help to understand whether an employee is simply overworked, or actively quiet quitting.

    Make an effort to invest in employee well-being — not only for the sake of improving office morale or company loyalty, but to better understand where possible workplace challenges are causing employees to do the bare minimum.

    Related: Quiet Quitting Is Taking Over the Workforce. Here’s How to Fix It.

    Understand employee needs

    Often and more than usual, employees who exhort feelings of quiet quitting will do so to get back at their employer or manager simply because they feel overworked and underappreciated.

    In this case, it’s the ideal time to start promoting employee engagement through active conversations. The idea is not to simply talk about any workplace-related pains, but actively look to resolve the issues with workable solutions.

    Research shows that how employers and managers treat their subordinates will make a big difference in whether people will remain loyal to the company or start resembling traits of quiet quitting. Furthermore, employees who feel emotionally and psychologically disengaged from their employers are less likely to speak out about possible grievances.

    The best and easiest solution, in this case, is to promote employee dialogue among those experiencing high levels of stress and burnout, sooner rather than later.

    Advocate employee recognition

    Often, employees start to become disinterested and disengaged in their work due to a lack of recognition. This helps to kindle quiet quitting even more.

    Employees who feel their efforts are being recognized, either by their boss, manager or team members, will see value in doing more than what is expected of them. Yet, in the same breath, it’s not easy for those in power to monitor recognition-worth progress among a large team of workers.

    It’s important to consider the type of contribution certain employees are making, and what they are bringing to the table during projects and team meetings. Employees that are disconnecting themselves from projects and other teamwork will have an affect on other workers, as well as the overall team performance.

    As a rule, employers and managers, and in some cases HR, should understand the impact employees are making and how they are actively contributing to the overall success of the company.

    Related: From the Great Resignation to Quiet Quitting, Here’s Why Good People are Really Leaving and How to Keep Them.

    Mentor employees in their careers

    Quiet quitting is often about making a career change or taking on a new job without quite knowing how to do it successfully. In most instances, it’s common for employees to change their jobs every so often. But for those that are looking to commit to a career change, without the right guidance, they can often feel overwhelmed and anxious doing so.

    Knowing that employees are willing to make a career shift, or have come to terms with finding a new job, it should be a time when employers or managers can help to offer career management advice. For many employees, leaping into something unknown is a thought riddled with anxiety. To prevent quiet quitters from slowing progress and performance in the office, employers need to help employees better manage their careers and prospects within the company.

    Finishing off

    Quiet quitting isn’t going away anytime soon. It’s not possible to stop it dead in its tracks before it comes into your office. There will come a time when employers and managers will need to step in to help assess employee well-being and performance based on their workload, engagement and company loyalty.

    Head-hunting quiet quitters is not the right way to deal with the situation. Yet it is possible to effectively communicate with employees about their current working conditions and help promote a healthy work-life balance. Make sure to be a leader more than a boss, and advocate employee well-being. It’s better to help employees, rather than leave them to hurt your company’s bottom line.

    Pierre Raymond

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  • 6 Values That Define a Healthy Workplace Culture

    6 Values That Define a Healthy Workplace Culture

    Here are six values that I use to cultivate a healthy culture in the workplace.

    Justin A Staples

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  • How to Create a Work Culture That Will Survive Anything

    How to Create a Work Culture That Will Survive Anything

    Opinions expressed by Entrepreneur contributors are their own.

    In the age of the Great Resignation, executives are in a near-constant battle to attract and retain talent. Paramount to this issue is the importance of company culture. In fact, studies have found that a toxic corporate environment is over 10 times more impactful than compensation when it comes to an employee leaving their job.

    Forward-thinking companies must put the focus back on building and maintaining an engaging, rewarding company culture, to which employees feel empowered to contribute, strengthen, and support for the long haul — especially in times of challenge or change. Such is the definition of “regenerative” — to renew, restore and continuously come back stronger.

    But achieving this means maintaining a people-first mindset and nurturing your employees to be your number one advocates for each other and the company. Here are four fundamentals for building a regenerative workplace culture.

    Related: Your Employees Want Purpose — Not Ping Pong Tables. Here’s How to Thrive Through the Great Resignation.

    Align your employees with company values

    Successful organizations energize employees around core values, referring back to them in times of uncertainty and modeling them for clients, consumers, and the greater good. Establish your values early and explicitly, such that employees can understand them, act on them and identify them in others.

    A consistent and shared appreciation of company values allows your employees to engage with the organization on a deeper level, fostering a professional and personal investment that promotes greater ownership, agency and motivation toward company goals.

    One way to align your team around company values is to acknowledge and uplift them at every opportunity. It’s important to both recognize staff who exemplify company values and create incentives for those who uphold them. Another way is to ensure your company policies both reflect and reinforce your beliefs, thereby giving back to employees and demonstrating your sincerity.

    At NINE dot ARTS, we host regular arts-oriented social activities to lean into our “authentic” and “creative” values, as well as offer ongoing DEIB training and professional development opportunities so employees can embrace our “ethical” and “educational” values.

    When your company’s core tenets help to ground your team in the face of obstacles, guide shared decision-making and galvanize collective action, you will experience the kind of continued growth and affirmation necessary for a regenerative culture.

    Related: 5 Lessons for Early-Stage Entrepreneurs I Wish I Knew

    Focus on human connection

    Values alignment is critical for organizations because it also helps promote employee connection. Thus, it’s essential to create opportunities for your staff to recognize, celebrate and support one another around core beliefs and business goals. And given that approximately 50% of leaders are asking employees to return to an in-office environment, such connections may be easier than you think.

    In fact, despite the rise of office perks like ping pong tables or deluxe coffee drinks, new research by Enboarder found that 60% of respondents feel the most valuable element of working in an office is the opportunity for spontaneous interactions with coworkers. Other top activities from which employees derived the strongest feelings of connection were team meetings, one-on-ones and skill sharing with peers.

    Such findings mean good news for employers because these activities aren’t anything new. There’s no need for special events or unique “connection-building” programs. Instead, incentivizing staff to collaborate in person through simple meetings, coffee dates and even serendipitous interactions may be just the key to strengthening overall connections.

    And when the connection is strong, the research found, employee productivity, satisfaction and retention are strong , too — all contributing to a regenerative culture.

    Related: Here’s the Secret to Improving Employee Engagement That Every Company Can Afford

    Promote employee agency

    As a longtime entrepreneur and business leader, I truly believe that diverse, hard-working individuals who unite around shared values can produce new innovations and outstanding results.

    This begins in the hiring process. One of the greatest lessons learned in my career is to hire for your deficits. After all, even the best leaders have blind spots. Bringing together fresh perspectives, diverse life experiences and a range of expertise can make your organization stronger as a whole, helping to prevent siloed thinking, promote ingenuity and hold everyone accountable. And when diverse specialists share common values and feel connected to one another and your mission, the potential is endless.

    Further, knowing you have committed, specialized team members who balance each other out can allow you to delegate with trust and confidence, giving employees the agency they (and you) need to improve your organization.

    For instance, our employees create topical task forces around our core principles, presenting recommendations to leadership about policy changes in these areas — from sustainability measures to artist advocacy efforts. Meanwhile, with the support of leadership, employees are emboldened to take initiative on operational innovations, creating efficiencies and improvements that benefit our business success.

    Such employee agency is critical for seeing the kind of sustained problem-solving and improvements necessary for regenerative workplace culture.

    Related: Investing in Your Employees Is the Smartest Business Decision You Can Make

    Emphasize education

    Lastly, don’t forget to further your employees’ aspirations — both personal and professional. Oftentimes, employees who seek to enhance a certain skill set, passion or area of expertise will contribute their newfound strengths to your organization in meaningful ways.

    Start by including education in your staff training. For example, at NINE dot ARTS, all new team members complete three Courageous Allyship trainings and each year we have a company-wide session for all employees. This workshop gives our team a shared understanding and language around diversity, equity, inclusion and belonging — a core component of our ethos across every department.

    Additionally, provide continuing education stipends to fund workshops, lectures, conferences or other educational endeavors. And let your employees present their learnings from such opportunities to the company as a whole. Promoting your staff’s continuous advancement inspires each individual to have a growth-oriented mindset for themselves and the organization.

    Related: Is Your Employee Engagement Program Up to Snuff?

    Move beyond material perks

    In today’s hiring and retention landscape, we can’t underestimate the impact of workplace culture. Gone are the days when a mini fridge, coffee machine, branded merch or gym membership could entice talent to your organization. Instead, leaders need to focus on the foundational aspects of culture, like values alignment and human connection. Once these are solidified, empower employees to feel ownership, agency and a sense of purpose around their work — and provide educational opportunities to further that purpose. These are the building blocks of a regenerative culture — one that is adaptive, resilient and always improving on what’s been done before.

    Martha Weidmann

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  • 5 Essential Things Leaders Can Learn From Their Employees

    5 Essential Things Leaders Can Learn From Their Employees

    Opinions expressed by Entrepreneur contributors are their own.

    In the era of entrepreneurship and business ownership, many aspiring leaders focus on collecting as much knowledge as possible in terms of running a company or maintaining dazzling team performance. Everyone wants to be the best version of themselves when it comes to professional growth and development.

    Entrepreneurs worldwide try to be constantly on the right track with approaches, business models, leadership strategies, etc. — the world provides plenty of resources and education in the shape of books, courses, seminars and university degrees.

    When it comes to hard skills, though, entrepreneurs can definitely reach out to plenty of resources. We all know, however, that successful leadership is closely connected with soft skills and certain management strategies. What if the employees themselves could teach entrepreneurs useful tips?

    Related: 5 Lessons a Boss Should Learn From Employees

    The team is the mirror an entrepreneur looks straight into

    Usually, we tend to believe that the entrepreneur is the one who teaches their employees all things important when it comes to business and work ethic.

    But much like every major aspect of life, it’s a two-way street. A leader can surely share plenty of useful knowledge with their team but the other way around is definitely as important. Being part of a team is incredibly beneficial both for the employees and the entrepreneur. Through tasks and duties, the team can in fact share beneficial knowledge in terms of soft skills and personal growth — they both are crucial when it comes to successful leadership.

    All it takes is for the leader to actually listen and pay attention to their surroundings. They’d be surprised to know just how much they can learn through daily communication with the team members. At the end of the day, a leader’s success is measured mostly by the success of the team — what’s important here is that this success is not because of the leader only; the employees themselves contribute a great deal by showcasing their personal experiences, work ethic and communication strategies.

    Related: Why Lifelong Learning is the Key to Entrepreneurial Success

    5 things employees can teach leaders

    A good leader is someone who never stops trying to improve themselves work-wise. And while books and courses are always a great option, we can actually add some additional sources of knowledge and experience. Here are five things an entrepreneur can indeed learn from their relationship with the employees at the office.

    1. Diversity in teams, even when challenging, is definitely worth the effort. A team may (and should) consist of different people with different backgrounds and experiences. This way everyone can easily contribute to the whole group by sharing thoughts and beneficial ideas. The trick for the leader here is to learn how to balance out all the diverse opinions and work approaches. Essentially, this could teach them a thing or two about flexibility and team growth.
    2. Communicating with the employees daily requires the leader to put all theoretical knowledge into practice. Teamwork is indeed a great source of various types of situations and issues that need solving and fixing. Even if an entrepreneur has mastered the management theory, only a live situation can actually showcase all this knowledge in practice. That’s why it’s often said that a good leader is someone who manages to keep their team happy and content with the work they do. Without the team, the feedback and the plethora of situations a workday presents, we, as entrepreneurs, could never really improve our theoretical knowledge and check whether it’s suitable for actual situations.
    3. There’s a close connection between the leader trusting their team and trusting themselves as well. We all know that trust is essential when it comes to establishing great professional relationships. If a leader fails to trust their team, then delegating work may soon result in interpersonal issues and arguments. Since building trust is mutual, whenever a leader allows themselves to let go of control and trust their team members, they also showcase trust in themselves. Why? Simply because the team’s success proves the leader’s fair judgment. Whenever an entrepreneur sees how well they’ve managed to distribute work, they ultimately begin trusting their skills as well.
    4. Since the team often consists of professionals, there’s a high chance the leader can oftentimes take the role of a student. There’s beauty in not knowing everything all the time. This way, any person can allow themselves to submerge in other people’s knowledge and expertise. Coming from a place of respect and trust, entrepreneurs can learn a lot of skills from their employees that later could be used in their own experiences. We all are teachers and students at the same time — the fact that someone is a team leader doesn’t necessarily mean they’ve got nothing to learn from the members of that same team.
    5. While money is important, being happy with what you do is more important. Nowadays, a great majority of employees worldwide tend to choose satisfaction and happiness over big paychecks, especially if the latter is at the expense of the first. Through this constant chase after work fulfillment, entrepreneurs and leaders could indeed stop for a second and remember what truly makes their engine run. Essentially, this is the core of truly successful businesses.

    Related: How Becoming a Lifelong Learner Is a Must If You Want to Achieve and Maintain Success

    Being part of a team, regardless of the role, is an incredible opportunity for everyone to learn so much and further elevate their professional expertise and personal development.

    Entrepreneurs and leaders worldwide can indeed benefit quite a lot if they listen and pay attention to their teams. Through this enriching experience, they can gather additional information and knowledge on all things worthy and self-improving. It would be for the better if they play the role of a student from time to time since this position allows them to truly open the door toward successful leadership and business ownership.

    Ivan Popov

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  • How to Activate and Align Your Values When Under Pressure

    How to Activate and Align Your Values When Under Pressure

    Opinions expressed by Entrepreneur contributors are their own.

    In times of high pressure, aspirational core values can seem entirely impractical. Who has time for being “bold,” “innovative” or “connected” when they’re slammed by a barrage of emails and threatened by volatility or disruption?

    In these situations, values are relegated to vinyl stickers on an office wall or words tucked away on the About Us page of a website. How many people can recall their company’s values, never mind using them as a blueprint for decision-making and the basis for team alignment and trust?

    Related: Want Success? Define Your Company Values

    How workplace values emerge

    Values are what is important. Whether you can articulate them clearly or not, you have values. Your company has values and they are set by the executive — not the marketing — team.

    Leadership values shape employee behavior. If leaders value financial performance over all else, employee well-being, environmental impact or social connectivity may be neglected. Values contagion is a real phenomenon, and no training initiative will shift your culture if leadership values are misaligned or inconsistent. Employees roll their eyes at what they perceive as phony company values when leaders don’t walk the talk.

    Values in distress

    Distress arises when there is a misalignment of values. For example, imagine that you’re working late nights and sacrificing family time. If a core value is family, you’ll start feeling resentful toward work. Or perhaps you’re spending too much time caring for your family when a core value is productivity. You might then resent your family. There is no right or wrong; your values profile is entirely unique.

    In life’s journey, purpose is your North Star and values are the flame lighting your way. The terrain may be challenging, but knowing what is important and acting in alignment reduces ambiguity and increases fulfillment. You’ll have a reason “why” and a torch to guide your “how.” If the flame of your values burns low, you — and your team — may feel lost. In an environment of uncertainty, we activate ancient survival mechanisms, including our negativity bias, to secure our safety.

    Are values purely cognitive?

    The missing link in values alignment is our physiological state. When distressed, under threat or unwell, our values shift from aspirational and collaborative to primal and protective.

    There’s an ancient part of the brain called the amygdala. It scans input arriving via our senses and triggers strong emotions to help protect us from perceived threats. This can save our life if a lion wanders into the office. It saved the lives of our ancestors who navigated challenging environments where direct threats to survival were the norm. Fast forward to modern life, where inboxes overflow, amplified by pressure to perform and conflicting demands. We are our worst enemies because to manage complexity, we need to be calm, present and energized — yet we’re sleeping less and worrying more than ever.

    The flame of our values is reduced to embers under chronic distress. Our window of tolerance shrinks. We become a less human version of ourselves. Driven by basic survival emotions such as anger, sadness, fear, craving or disgust, the potential for creativity and collaboration is impaired. Our values downgrade to surviving rather than thriving.

    Related: A Set of Core Values Is What Makes Company Culture a Real Thing

    Find your baseline of calm

    Values-based leadership requires deliberately shifting from fight, flight or freeze into a state of calm coherence: body, emotion and mind. How do you establish calm? Create space in your day. Schedule micro-breaks. Use breathing techniques, meditation, and time in nature to reboot your nervous system.

    Train yourself out of habituated busyness by silencing your phone when it is not in use. Your phone is a tool, don’t mistake it for a friend. It is an extractive technology, and it is mining your attention.

    Polyvagal theory suggests that our nervous system is capable of progressing from calm to playfulness, trust, and high performance. In high performance, you can purposefully ride the edge of fight-flight while in a deeply immersive flow state. Here lies the golden zone for values-based action — and a 500% productivity boost.

    When you trust your environment, yourself and your team, you unlock psychological safety and a shift towards a values-driven culture.

    Values as habits

    Your values should be actionable. Instead of words describing desired traits, they should be an identity you believe in. For example, if you value kindness, your identity is: I am a kind person. Now, what does a kind person do? Simply, they treat others with respect, care and compassion.

    So we proceed to build micro-habits around this identity. Start with what you can achieve in 60 seconds or less. Prepare your environment by leaving strategically positioned cues or reminders. As a kind person, I might choose gratitude as a micro-habit worth implementing. So I set a reminder at 4 p.m. every day to reach out to one person in appreciation, care or support. With repetition, this is embedded in my operating system as a habit. I consistently send positive ripples across my circle of influence. I’m becoming the person I aspire to be through targeted, decisive and practical action.

    We are the sum of our habits. Even a company value like innovation requires a web of supporting practices, ranging from vitality to goal-setting. Leaders valuing innovation need to allocate space for it to emerge. Habits such as relaxation, which shifts us out of fight-flight mode, contemplation and play will support innovation.

    Follow a phased approach, upscaling the habits that work. Build rhythm in your work and life.

    Related: The 8 Values Every Company Should Live By

    Conclusion

    Instead of espousing aspirational values, lead with values-based behavior. You’ll transform yourself, your team and your business one micro-habit at a time.

    Remember that the most significant risk to values is distress — so stay calm. Be the change you wish to see in your organization. Nurture your values flame so that you burn bright instead of burning out. Light the way, and your team and culture will follow.

    Bradley Hook

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  • How to (Ethically) Use Psychology to Your Advantage at Work

    How to (Ethically) Use Psychology to Your Advantage at Work

    Opinions expressed by Entrepreneur contributors are their own.

    “I don’t want to play games” is a common phrase uttered by hopeful people everywhere, intent on wooing the object of their desires into a committed relationship. Most people are opposed to the word “manipulation,” assuming one who does so can only have harmful intentions.

    In the workplace, being a “kiss-up” is frowned upon as fake. I’ve even had past bosses tell me, “Oh, so you’re the brown-noser; we love brown-nosers.” Needless to say, the backhandedness of the comment didn’t exactly feel great.

    At work, it seems simple: Do your job well, be reasonably well-mannered and you’ll do just fine. Treat your boss, colleagues and clients respectfully, and you’re all set. But what if you want more than “fine,” or “all set?” That is where a basic understanding of peer psychology comes in very handy.

    As the brand strategist of a boutique firm, I have responsibilities that are client-facing and managerial in nature. I often interact with the CEO of the company and am aware that I represent her at all times. Knowing how she, our clients and my colleagues think — in general terms — is crucial to my professional .

    Here are my dos and don’ts for using your workplace culture and a bit of human psychology to your career’s advantage.

    Related: How Business Fits Into the Puzzle of Human Psychology

    Don’t: Be someone you’re not

    I got called a kiss-up because I love working hard, am nice to everyone until they give me a good reason not to be and I’m praise-motivated. Frankly, I hate the term and the more colorful ones associated with it. It gives people who genuinely love their jobs a bad name.

    Being too cool for school isn’t actually cool anymore — we’re adults. If you’re like me, don’t be afraid to show it. Paradoxically, if you think that “acting” excited is unnecessary to get the job done, don’t be ingenuine — and strongly consider my next point if you find yourself surrounded by happy-go-lucky coworkers who make your hairs stand up.

    Do: Choose a workplace culture that matches you

    Work somewhere you fit in. There’s nothing wrong with preferring to be serious at all times unless your workplace culture deems “bubbliness” important. Then, you might be in the wrong place.

    Pay attention to culture during interviews. In 2022, you’re interviewing the company just as much as they’re interviewing you. Ask what is expected of you regarding attitude, dress and demeanor. In traditional jobs with 40-hour weeks, we spend massive chunks of our lives at work. Getting to be who you are increases the chances that you will be satisfied in life and able to grow your career effortlessly.

    Don’t: Use negative manipulation to get ahead

    Putting someone else down is the worst way to “get ahead.” Either the truth will come out, making you look terrible, you will feel downright terrible or you will get your just deserts in kind.

    Related: How to Tell If Someone Is Manipulating You Based on Their Body Language

    Do: Notice who is who

    The quiet hard worker, the money-motivated one, the praise addict, the one who bluntly cuts to the chase — everyone is different.

    One colleague might love to be teased when given criticism, while the other might require an “ego sandwich” (compliment, criticism, compliment).

    Understanding who is on your team is essential. Whether superiors, equals or people you manage, figure out what makes them tick and use it to your advantage.

    Don’t: Speak your mind to the wrong people

    There will always be something you wish was different at work. Maybe you see how a department can improve or find it challenging to work with a particular person. While talking about it on the sidelines to a coworker you think you can trust (you can’t) might seem easier, speaking to that department head or difficult coworker directly is always the better solution.

    If you have a great idea, share it with someone above you who can approve it or help you see it through. Don’t get caught up on who gets the credit; making your manager look good to their boss makes you look good to them. Having a happy manager means you’re happy — it’s simple math!

    If your difficult coworker becomes more annoying, be the bigger person (note: this advice excludes abuse of any kind). Eventually, what they’re doing will become apparent to more people than just you, and you can be proud that you didn’t fall into their sticky traps or do things you regret in trying to get back at them or make yourself feel better. Patience, especially in the workplace, wins.

    Related: Why You Should Care About Psychological Safety in the Workplace

    Do: Give compliments

    Give compliments to yourself and others. I save every good compliment people give me on a private Slack channel to read if I ever need a pep talk. If you work somewhere with in-person communication, write down the nice thing your boss said about your project somewhere for yourself.

    This positive feedback loop is a gift to yourself that keeps on giving. Don’t forget to contribute to other people’s compliment loops, too.

    Don’t: Be afraid to use patterns in your favor

    Think like : If your boss likes the homemade biscuits you bring every day, keep ’em comin’.

    Does your boss hate the color red? Don’t wear red. Does someone you manage work harder if you give them a bunch of work at once instead of drip-assigning throughout the week? Work dump it is.

    A client is more impressed by the exact same quality of work if presented on a Zoom call? Schedule a Zoom meeting. A colleague talks great about you to the boss if you compliment that colleague publicly at team meetings? Time to look for something to authentically compliment more often.

    Doing things that you find out work well for people is not fake, nor is it manipulation, if done with good intentions. Note: If you ever hesitate or question an action in a moral sense, you should not do that thing (i.e. if you question wearing a different color other than red because you think you only look good in red, that isn’t a moral concern).

    Related: What 5 Classic Psychological Experiments Can Teach Workplace Leaders

    Do: Practice

    This advice is surface-level for a reason: Every workplace and every person is different. It takes practice and is different with each individual you meet. As with a healthy marriage, there will be trials and errors along the way.

    If you accidentally do a “don’t,” that doesn’t mean you’re a bad person. While trying to sway situations in our favor, we are still human.

    Others might hold just as much influence as we do; it’s impossible to predict every outcome. Plus, maybe the people you differ with at work read this article, too.

    Natalie Constable

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  • Why You Have to Put Your Money Where Your Mouth Is With DEI

    Why You Have to Put Your Money Where Your Mouth Is With DEI

    Opinions expressed by Entrepreneur contributors are their own.

    As the old adage goes, “what gets measured gets done.” Historically, the challenge with diversity, equity and inclusion work () is that it’s perceived as a “nice-to-have” versus a “must-have” with few concrete goals to measure progress. In fact, McKinsey research found that organizations often overburden those marginalized groups to lead the DEI work without additional compensation.

    That trend is changing with more companies tying compensation to DEI work. According to the Society for Human Resource Management, between September 2017-18, 51 companies in the S&P 500 included a diversity metric in their compensation program. Between February 2020-21, that number had nearly doubled to 99 companies.

    By rewarding DEI work, these organizations are seeing results. When people know that it’s tied to their compensation and performance goals, people see it as a part of their job rather than a hobby outside of work hours. With goals, employees are more likely to prioritize the time spent on education and activities to drive awareness and systemic change.

    Related: 5 Reasons Leaders Fail to Transform DEI Rhetoric into Action

    Why set DEI goals

    Goals are essential for human . The Psychological Bulletin found that 90% of the studies showed that more challenging goals lead to higher performance. Research has shown that people are two to three times more likely to stick to their goals if they make a specific plan for when, where and how they will perform the behavior. The human brain is wired for goals.

    Without accountability, goals do not work. It is essential to frame DEI goalsetting as important as any other goal-setting process in business, but there might be initial pushback, as there often is with organizational change. Watch out for these opportunities to advocate for DEI :

    • DEI is not a zero-sum game. By focusing on diversity goals, we grow opportunities for innovation and decision-making in business results.
    • The majority group is a part of the solution, not the problem. Decision makers must prioritize DEI for their decisions to support diversity.
    • DEI is not political. These are human issues that impact people in the workplace.

    The initial pushback can create drama. The more the emphasizes the importance of diversity and inclusion and how it ties to the organization’s overall strategy, the more people buy in. People often need a starting point for goal setting.

    Related: 4 Trackable Metrics to Move the Needle on Diversity and Inclusion Goals

    How to set DEI goals

    You might be thinking that this sounds hard. Decades of workplace inequity will not be solved overnight. Yet with specific goals, people understand expectations and modify their behaviors to be more inclusive. Setting goals requires specificity, numeric measurement, aspiration, relevance and a deadline.

    • Specific: It should be easy to know when the goal has been completed.
    • Measurable: There is a number or percentage tied to the goal.
    • Aspirational: By definition, goals are not being met today it should be challenging based on the present state.
    • Relevant: The individual can influence the outcome of the goal.
    • Time-bound: Without a deadline, things don’t get done.

    By making DEI goals SMART, employees understand expectations and are held accountable. Without goals or with vague goals, employees are left to wonder why it is important or how to show progress. DEI goal setting often comes with pushback (as with any change).

    Here are some starter goals to consider:

    • Number of hours on diversity education and training
    • Participation in Employee Resource Group (ERG) activities
    • Activities to support removing bias from recruiting, hiring, promotion, pay and performance decisions
    • Inclusive behavior 360 data from team members
    • Leadership roles in DEI and ERG teams
    • Participation in community events for DEI
    • Teaching time with others about DEI
    • Recognition from others of allyship

    Related: Want Your Employees To Stay? Be Accountable To Your DEI Goals

    As with any goal, thinking about how it fits into what people are already doing makes it easier to accomplish. James Clear, author of Atomic Habits summarizes it best: “You do not rise to the level of your goals. You fall to the level of your systems.”

    Bottom line — weave DEI into daily tasks and embed it into how people live already personally and professionally. Break the daunting goal into baby steps with incremental activities throughout the year to support it.

    Here are some themes to keep in mind to get your organization ready for DEI goals:

    • It’s a journey, not a destination: Set reasonable targets and goals to close gaps in talent, pay and education.
    • Make it a part of the performance: Establish KPIs for employees to work on DEI, otherwise, it is simply a “nice-to-have” vs. a “must-have.”
    • Engage senior leadership in a consistent, intentional set of actions over the year: This should be a part of every employee meeting and key activity.
    • Measure progress: Look beyond representation numbers and dig in holistically about attitudes/perceptions.
    • Take education to the next level: Go beyond awareness to tangible activities employees can take action on like addressing bias in systems and accountability.

    DEI goals should be a part of a bigger DEI picture. Providing tools and systems to help people hold themselves accountable is pivotal. By focusing on DEI goals, organizations increase their chances of long-term success with DEI — and by investing and prioritizing it now, they will remain relevant for future customers and employees.

    Julie Kratz

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