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Tag: coaches

  • Bill Belichick’s Carolina Train Wreck

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    In November, the fact that Carolina beat Stanford was overshadowed by a nugget, in the Post, that a beef between Hudson and one of Belichick’s daughters-in-law, Jen, had reached a point where Jen had screamed at Jordon in Bill’s office, calling her “batshit crazy” and accusing her of “fucking twisting” Bill’s brain. Shortly thereafter, Belichick was seen attending an adult-cheerleading event where Hudson, wearing a high pony and a red scrunchie, was competing. A photo of him sitting in the audience, looking miserable, went viral.

    WRAL was now reporting that nearly twenty per cent of U.N.C’s players had been ticketed for reckless driving or speeding, and that a “significant” number of them were Belichick’s recruits. One, Thad Dixon, a star transfer who had played under Belichick’s son Steve at the University of Washington, was cited for doing ninety-three in a fifty zone. At a presser, Belichick wearily said, “We’ve addressed it.”

    Generations of reporters have learned that it is nearly impossible to extract personal insight from Belichick. His memoir, “The Art of Winning,” which was published in May, reads like somebody made him write a term paper about leadership. The monotony of his curmudgeonly gray flame and supposed aversion to distraction is part of why Belichick scholars went on alert when he uncharacteristically surfaced on social media, with Hudson, playing mermaid angler and yoga daddy. What, I wondered, would Belichick’s best-known biographer, the late David Halberstam, have made of all this?

    Halberstam edited the Harvard Crimson and distinguished himself young, at the Times, by winning the 1964 Pulitzer Prize in International Reporting for coverage of the Vietnam War. He went on to publish nearly two dozen books on politics, civil rights, and professional sports—Bill Walton and the Portland Trail Blazers; the Yankees–Red Sox rivalry. In 2005, the Patriots were in the midst of a historic run, having won three of the last four Super Bowls. A friend of Belichick called Halberstam to suggest him as a new book subject.

    Both Halberstam and Belichick owned property on Nantucket, but had never met. Halberstam invited Belichick and his then-wife, Debby, whom Belichick had known since high school, over to dinner. As it turned out, Belichick wasn’t sold on the idea of a book, though he did admire Halberstam’s work, especially “The Best and the Brightest,” about Vietnam. According to Halberstam, Belichick agreed only after the project was framed in terms of lineage and learning.

    Much of what we know about Belichick appeared first in that book, “The Education of a Coach.” Belichick’s paternal grandparents immigrated to the U.S. from what is now Croatia. His mother, Jeannette, was a languages scholar of English descent; she learned Croatian to communicate with the relatives of her husband, Steve. The family worked in “the coal mines of western Pennsylvania, the steel mills of eastern Ohio,” Halberstam once told PBS. Steve “got out and made it because he was a very good, albeit relatively small, high school running back, and that got him to Case Western Reserve in Cleveland, and a coach picked up on him and understood that he was rough, crusty, but smart as could be, hardworking, and that everything you asked him to do, he would do, and more. And the values of that home—of nothing to be wasted, of maximizing your talents—he passed on to his son in a much more affluent America.”

    Bill was born in 1952, in Nashville, where his father briefly worked as an assistant football coach at Vanderbilt University, and he grew up in Annapolis, Maryland, where Steve spent thirty-three years scouting for the Navy’s team, a job that he was able to hold for so long, in a profession marked by turnover, because the Naval Academy gave him tenure as a P.E. instructor. Father took son to work; the future Hall of Famer quarterback Roger Staubach tossed the kid passes. Belichick was a small child when he began absorbing the art of breaking down game film. He played football and lacrosse at Annapolis High School, where he met Debby, who captained the cheerleaders. After graduating, he spent a year at Phillips Academy, in Andover, Massachusetts, to improve his grades and his college prospects. Playing center on the football team, he met Ernie Adams, a brainy senior from Brookline, Massachusetts, who played guard and was a fan of “Football Scouting Methods,” a book, published in 1962, that Steve had dictated to Jeannette with a level of density and detail that only other football obsessives could love.

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    Paige Williams

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  • Lynx coach Cheryl Reeve suspended one game for tirade at officials

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    (Photo credit: Rick Scuteri-Imagn Images)

    Minnesota Lynx head coach Cheryl Reeve has been suspended one game and fined for her conduct during and after Friday’s 84-76 loss to the host Phoenix Mercury in Game 3 of their WNBA semifinals series, the league announced Saturday.

    Minnesota assistant coaches Eric Thibault and Rebekkah Brunson were also fined for separate infractions.

    The punishment stems from Reeve’s late-game outburst following a pivotal no-call involving Lynx star Napheesa Collier in the final minute. Reeve pursued and berated a game official on the court, was slow to leave after her ejection with 21.8 seconds remaining, directed profanity toward fans while exiting and later launched into a blistering critique of the league’s officiating in her postgame press conference.

    ‘For the leadership to deem those three people semifinals playoff worthy is (expletive) malpractice,’ she said of the officiating crew.

    Video from courtside circulated on social media showing Reeve shouting obscenities at fans as she was escorted off the floor, while the National Basketball Referees Association publicly defended the no-call on the decisive play. Collier left the game with a leg injury, which Reeve suggested could be a fracture.

    Reeve, a four-time WNBA champion and one of the league’s most accomplished coaches, will serve her suspension Sunday when the Lynx face the Mercury in Phoenix for Game 4. The series stands at 2-1 in favor of Phoenix.

    –Field Level Media

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  • Snipback AI Confirms Release of Latest Version of Video Capture Software

    Snipback AI Confirms Release of Latest Version of Video Capture Software

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    Snipback AI Confirms Release of Latest Version at the 54th Annual Athletic Directors Conference

    Snipback AI, a pioneering company in sports technology, is excited to announce its upcoming participation in the 54th Annual Athletic Directors Conference. This esteemed event, known for gathering the most influential figures in the world of athletics, will be held at the Orlando World Marriott on December 17th and December 18th.

    Revolutionizing Athletic Performance with Advanced AI

    At the conference, Snipback AI will showcase its cutting-edge technology designed to enhance athletic performance and strategy. Our latest AI-driven solutions offer unprecedented insights into player performance, injury prevention, and game strategy, tailored specifically for athletic directors and coaches.

    “We are thrilled to showcase our latest version of Snipback AI. We are not just introducing a new version, we’re reshaping the landscape of Sideline video usage, training and stakeholder inclusiveness,” said Masud Khan, CEO of Snipback AI.

    “We are harnessing the power of AI and creative design to provide coaches and teams with unparalleled insights – while making the product accessible to key stakeholders, namely parents and athletes. Our vision was to create a tool that goes beyond traditional video, offering a more intuitive, user-friendly experience that turns video into a competitive edge, as well as an asset for athletes looking to take the next step, or parents needing to record and share memories of their athlete.”

    Interactive Demonstrations and Expert Discussions

    Attendees can look forward to interactive demonstrations of our products, including live analysis sessions and Q&A opportunities with our team of experts.

    Building Partnerships for the Future of Athletics

    This conference presents a unique opportunity for Snipback AI to connect with athletic directors from various institutions, fostering partnerships and collaborations that will shape the future of sports technology.

    Join Us at Booth #316

    We invite all attendees to visit us at Booth #316, where you can experience our technology firsthand and discuss how Snipback AI can benefit your athletic programs.

    About Snipback AI

    Founded in 2022, Snipback AI is at the forefront of sports technology innovation, dedicated to enhancing athletic performance through advanced AI solutions. Our mission is to empower athletes, coaches, athletic directors, and parents with visual insights for optimal performance and strategic decision-making.

    Source: SnipBack AI

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  • 5 Sales Call Mistakes That Are Costing You Coaching Clients | Entrepreneur

    5 Sales Call Mistakes That Are Costing You Coaching Clients | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Before I became a business coach, I spent a year as a Director of Sales, helping scale a multi-seven-figure coaching business with one of my best friends.

    Our team took hundreds of sales calls every month, and each week, I would study them to figure out what we did well and how we could improve. Along the way, I discovered a few big mistakes we were making that decreased the chance someone would buy from us by 50% or more.

    If you’re a coach who sells a high-ticket program over the phone, avoiding these mistakes is a proven path to signing more clients, increasing your income and making a bigger impact through the work you do. I only wish I would have discovered them sooner.

    Let’s dive in…

    Related: The 5 Best Actions You Can Take to Improve Sales Calls

    Mistake #1: Selling with the wrong intentions

    A coach recently reached out to me because he was struggling to grow his business and wanted help.

    I asked him, “What do you do before every sales call?”

    He said, “I pump myself up and tell myself — ‘I know I’m going to close this deal.’”

    It’s no surprise to me that he was having trouble.

    Imagine you’re going out on a first date. Do you want to have dinner with someone whose goal is to sleep with you later that night?

    Probably not.

    Your potential clients feel the same way. Nobody wants to get on a sales call with someone who wants to “close” them.

    What people do want is an advocate — someone who can show up in the heart of service, unattached to making a sale, focused instead on figuring out how to get them what they want.

    Don’t show up to a call trying to close the deal. The less attached you are to making a sale, the more likely it is to happen.

    Mistake #2: Not listening enough

    My top sales reps spent up to 80% of their calls asking questions and listening. My less experienced reps spent far more time talking, pitching, convincing and, in general, running their mouths.

    For someone to want to work with you, they need to feel seen, heard and understood. You do this by listening, not by talking.

    When in doubt, ask more questions. The more time you spend talking, the lower your close rate will be.

    Mistake #3: Pitching the process

    Your prospects don’t care that much about the nitty-gritty details around working with you.

    What really matters to them is…

    How will my life be different after we work together? And will this be worth the pain of hiring you?

    My average sales reps would overwhelm prospects with details about our program, dragging them into the weeds of how we could help them and what every step of the process would look like.

    On the flip side, my best sales reps pitched very differently. They focused primarily on outcomes and results instead, painting in vivid detail what someone’s life would look like after working with us. This was far more effective.

    Related: 6 Simple, Proven Methods to Improve Your Sales Skills

    Mistake #4: Pushing for the close

    People value freedom and autonomy above everything else. Your prospects want to feel in control during the sales process — like they have the power to determine how and when things happen.

    Sales pressure threatens this freedom and autonomy. When you try to force someone, however subtly, into taking a step they’re not yet ready to take, you’re trying to take their freedom away. This is why people hate sales pressure and why it will almost always doesn’t work.

    My best sales reps were intuitive and attentive on calls. Rather than defaulting to going for the close, they felt out where someone was at and whether or not they were ready to commit. Sometimes the people they spoke to were right there and just needed a little nudge to enroll. Other times, they sensed someone wasn’t ready and allowed them more space and time to process and think things through. This approach is much more effective.

    Mistake #5: Being their friend instead of the leader

    My average sales reps would spend up to ten minutes building rapport on calls — talking about someone’s family, where they grew up, what they did this past weekend, etc.

    My top reps didn’t waste this time. They’d spend a minute or two with casual chat, but then they would get down to brass tax.

    Being overly focused on building rapport usually comes from a place of neediness. It’s something you do when you’re trying to impress someone.

    The message you’re sending people when you do this is, “I need to convince you to like me.” This actually repels prospects, rather than attracting them to you.

    Instead, show up to a call focused on what someone came there for. If someone reached out to you, it’s because they need help. They don’t want to spend ten minutes talking about the vacation they just went on. They want you to take the lead, figure out what’s going on and how you can help. So, get to the point instead.

    If you can avoid these mistakes, you’ll sidestep the biggest issues that kept my team stuck and increase your close rate immediately. That means more coaching clients, more income and a bigger impact on the lives of your clients.

    Remember that sales is a skill that you can develop with practice over time. I’d encourage you to do so, as it will have a huge impact on your success.

    Happy selling!

    Related: I’ve Conducted More Than 500 Sales Calls Over the Past Few Years. Here Are 5 Tips for Having Better Sales Conversations.

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    Jason Moss

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  • How ‘Productizing’ Your Services Can Boost Your Coaching Business | Entrepreneur

    How ‘Productizing’ Your Services Can Boost Your Coaching Business | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    In the evolving global economy, coaching businesses play a crucial role. A significant trend in the coaching market is tool consolidation, driven by the need for smoother business operations and improved client experience.

    However, coaching businesses often struggle to scale due to outdated tools. This has led to a shift towards product thinking and software innovations, which can enhance client service and scalability.

    Related: How to ‘Productize’ Your Service Business Offerings

    Product thinking in coaching services

    Product thinking is about creating and delivering customer value by focusing on the user experience, needs and pain points. It involves a deep understanding of the target audience and applying this knowledge to design, develop and improve products, services and client experience.

    For coaching services firms, adopting a product-thinking mindset can increase client satisfaction, engagement and retention, ultimately driving business growth.

    Key aspects of product thinking include:

    • Understanding the client’s needs: Coaching services firms need to empathize with their clients to identify their requirements, challenges and aspirations. A study by McKinsey found that companies that prioritize customer experience (CX) have the potential to increase their revenue by 5-10% and reduce costs by 15-25% within 2-3 years.

    • Personalization and customization: Product thinking encourages coaching vendors to offer tailored solutions to clients, which is highly valued in the coaching industry. Research by McKinsey revealed that 80% of consumers are more likely to do business with a company if it offers personalized experiences.

    • Scalability and growth: By treating coaching services as products, firms can develop scalable and repeatable processes. This mindset enables them to grow efficiently, just like successful SaaS companies.

    • Metrics-driven approach: Product thinking emphasizes the importance of measuring success through key performance indicators (KPIs). Using data-driven insights, coaching services firms can optimize their offerings and make informed decisions. A study by PwC revealed that data-driven organizations are three times more likely to report significant improvements in business performance.

    Related: How Service-Led Firms Can ‘Productize’ Knowledge & Boost Revenue

    Modern consumer habits and coaching services

    Modern consumer habits have significantly influenced the delivery of coaching services.

    Traditional marketing avenues are losing their effectiveness, and the cost of acquiring new customers is on the rise.

    1. Declining social media reach: A decade ago, the average Facebook page enjoyed a 16% organic reach. Today, it’s down to approximately 8.5%. Even Instagram, which performs better, sees its rates dropping annually.

    2. Search engines losing traction: In 2020, 65% of Google searches ended without a click. The rise of zero-click searches and advertising has shifted search behavior. AI technologies like ChatGPT are expected to accelerate this trend.

    3. Attribution software limitations: If you’re using attribution software, you’re likely seeing Google pop up more often than it actually contributes as a lead source. Asking “How did you hear about us” upon conversion can provide a clearer picture of your lead sources.

    4. Overlooked data sources: Social media platforms, podcasts, online communities, word-of-mouth referrals, blogs or events often provide valuable insights into your network effects and demand generation opportunities.

    5. Email becoming cluttered: 33% of marketers surveyed by Hubspot identified low open rates as a major hurdle. Email response rates fell by about 40% last year. Our user research revealed an 88% dissatisfaction rate among clients when their coach communicates via email due to a disjointed engagement experience and overwhelming clutter.

    With this decline in organic reach across social media, search engines and email, it’s time for businesses to reevaluate their GTM strategies and align with contemporary buyers’ preferences.

    Our findings at Profi emphasize the principle of Value > Volume, with 83% of professionals believing that producing higher-quality content and engagements less frequently is more effective.

    In today’s digital age, customers, whether in the SaaS or professional services markets, have come to expect the opportunity to familiarize themselves with products or services before making a commitment.

    This shift in consumer behavior has led to the rise of a product-led model, which has demonstrated remarkable success in the SaaS industry and holds significant potential for professional services as well. This model prioritizes delivering value upfront, allowing potential clients to experience the benefits of your services before they decide to invest.

    By adopting this approach, you can align with your clients’ preferences, build trust and improve your business metrics. In fact, companies with product-led growth (PLG) motions outperform peers on Customer Acquisition Cost (CAC) payback:

    “Companies that see discoverability and a robust free product as core to their strategy return CAC costs four months faster than their peers.”

    Related: 3 Insider Tips for Creating a ‘Productized’ Business (Even if You Offer Services)

    The role of productization in coaching services

    Productization refers to turning services into scalable, standardized product experiences. It’s essential for effectively scaling and maintaining consistent quality for professional coaching services firms.

    By incorporating best practices and lessons from the SaaS industry, coaching services can achieve greater client satisfaction, increased revenue and reduced operational costs.

    Best practices for productizing coaching services

    • Hyper-personalized service packages: Design service packages that resonate with your Ideal Customer Persona (ICP) on an emotional level, based on the Jobs To Be Done (JTBD) theory.

    • Standardized service delivery: Develop standardized processes for consistent coaching services. Regularly monitor your clients’ perception of your brand and services through surveys and Net Promoter Score (NPS).

    • Pricing strategy: Establish transparent, tiered pricing models that align with the value provided by each service package. Regularly review your pricing strategy to ensure it reflects the value you provide, the market rate and your business goals.

    • Performance tracking: Use key performance indicators (KPIs) to measure the effectiveness of your coaching services. Use these insights to optimize and refine your offerings.

    • Technology adoption: Use technology and digital platforms to streamline service delivery, manage client relationships and track performance metrics.

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    Alina Trigubenko

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  • How to Become a Successful Coach Through High-Ticket Offers | Entrepreneur

    How to Become a Successful Coach Through High-Ticket Offers | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    The key to growth is always investing in yourself. Especially if you’re a coach, consultant or service provider.

    When you invest in yourself, you become more and more confident. And the more confident you are, the more you realize your value and are less fearful of demanding higher prices for the valuable transformations that you help your clients with.

    Related: 5 Simple Strategies for Landing High-Ticket Clients as a Coach

    The benefits of offering high-ticket coaching

    1. A high-ticket program is the fastest way to scale on the front end compared to any other and to get a budget for ads to scale further down the road.

    2. High-ticket offers get the best results for your clients, hands-down. Why? Because when folks invest in themselves, they are all in and therefore do way more. And you are all in because you naturally respect a larger investment.

    So, yes, you will serve your clients at a much higher level if they are paying high-ticket prices. And I know you’re saying to yourself: “I give as much when people pay $100 as $10,000.” It’s not true.

    So, what is keeping you from this? Well, what’s keeping a lot of people from it is that they don’t believe that they are worth it or that anybody will pay them for it.

    Coaches, consultants and service providers discount their programs because it fits in with their idea of themselves — their idea that they are not worth it.

    It all comes down to belief. You can’t hide, or as I say, “half hide,” and somehow become a success. People can feel that a mile away. They can smell it.

    Related: 6 Techniques You Can Use to Boost Your Career Self-Confidence

    Embrace how good you are, and stand in your truth

    What needs to happen is you need to fully embrace exactly how good you are. Look at all the client success that you have had. And if you haven’t had a lot of client successes, then ask yourself why you set out on this journey in the first place.

    We all started somewhere. We all had to get that first client. And we all had to produce results. Nobody was born with clients.

    So, stand in your truth. There was a reason you started all of this. And the reason was not to second-guess — or even triple-guess — yourself while you’re not making money and while you get up every morning and feel bad about yourself every day because you’re nowhere near your goals and discouraged because it seems like it’ll be 100 years before you get to where you want to be in life.

    And on top of everything else, you’re not getting client results because who can get client results with some cheap course or program that there’s no real investment in?

    And then there’s imposter syndrome

    “Who am I to think that I could be one of those top coaches who transforms other people’s lives and businesses and also creates meaningful wealth?”

    The question is who are you NOT to be that person? And no, you are not being arrogant. No, you’re not being pretentious. Those days when you get up and you feel inspired, remember why you started this in the first place and feel like your true self and on fire — that’s the real you.

    That is not the false you. The false you is the one that is always doubting, always having to talk yourself off the ledge.

    Related: How to (Finally) Start Landing High-Ticket Clients of Your Own

    Get to the real you

    Get to that place of the real you, have a real talk with yourself, and ask yourself what you really want. And then go for it. Yes, you are worth it. Yes, you are worthy. Right now!

    Nobody can conceive of what they want if they are not capable of it. Period.

    The real client magnet is true confidence, standing in your truth and helping your clients without crumpling and self-doubting. I see this all over the place, and it is destroying businesses that haven’t even had a chance to start yet. It wastes so much time, so much precious life, and it destroys so many hopes.

    So, take that step, and create an offer that you really want to create. Because the fact is that nobody really wants to hustle and grind to sell a $200 program. It will not get results, and it is demoralizing for you. Once you get this mindset straight, get a really good lead generation system in place, and learn how to sell your offers from a genuine place of serving other people without trickery or tactics — and I guarantee your business will explode!

    The authentic you is worthy, so start living who you are now, and go for what you really want! It’s a cliché I know, but life really is too short.

    Stop hiding, invest in yourself, and create offers that are worthy of you and your true vision. This is the way to become a million-dollar coach.

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    Jeanne Omlor

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  • Tallahassee police suspected FSU QB Deondre Francois was selling marijuana at apartment – Orlando Sentinel – Medical Marijuana Program Connection

    Tallahassee police suspected FSU QB Deondre Francois was selling marijuana at apartment – Orlando Sentinel – Medical Marijuana Program Connection

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    TALLAHASSEE — Deondre Francois became the subject of a two-month drug investigation after Tallahassee police received a tip and believed the Florida State quarterback possessed marijuana with the intent to sell, according to a search warrant obtained by the Orlando Sentinel on Tuesday.

    The anonymous male tipster, who was in Francois’ apartment in late February, said he saw a large paper grocery-type bag full of cannabis, which TPD estimated at about two pounds, present during a drug-related crime.

    The tip led to an investigation in which TPD collected and examined the contents of Francois’ curbside garbage on four separate occasions.

    But when TPD concluded its investigation of Francois last Thursday, an executed search warrant conducted at his apartment yielded just 17 grams of marijuana among other items.

    Francois, a former Orlando Olympia High standout, was not arrested and offered the chance to participate in a pre-trial diversion program after the search. He was not expected to play in FSU’s spring game last week and was present on the sidelines for the game.

    New FSU football coach Willie Taggart said he met with Francois and discussed the matter, which the team was handling internally.

    “He’s still with our football team,” Taggart said after FSU’s spring game.

    ” … We talked about his responsibility as a student athlete here, and he understands my expectations and what I’m looking for, especially when it comes to our quarterback.”

    Francois worked this spring in a limited…

    Original Author Link click here to read complete story..

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    MMP News Author

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  • The Key to Elevating Your Coaching Practice | Entrepreneur

    The Key to Elevating Your Coaching Practice | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Do you feel like there’s more you could achieve with your coaching practice? Do you find it challenging to adapt to the changing needs of your clients? Are you searching for a more straightforward method to deliver top-notch coaching services, grow your coaching team and increase your client base?

    If so, Service Delivery Intelligence can help you solve these challenges.

    Service Delivery Intelligence (SDI) is a new methodology we designed to help you streamline your operations, increase efficiency and improve client experience.

    Continue reading to learn what Service Delivery Intelligence is, its benefits and how SDI helps you level up your coaching business.

    Related: The 6-Step Plan for Growing a Successful Coaching Business

    What is Service Delivery Intelligence?

    To help you improve your coaching business, the Profi team has developed Service Delivery Intelligence (SDI). This methodology allows you to collect and analyze data from the client feedback loop. By utilizing SDI, you can continuously improve your coaching business operations and gain a holistic view of your business performance.

    You can implement SDI in your coaching business operation to remove any friction that hinders your progress, manage your professional practice, optimize service delivery and grow your coaching business online.

    SDI consists of tools and resources that enable you to:

    • Monitor client journey

    • Streamline clients’ experience

    • Increase clients’ engagement

    • Gain insight into their needs and preferences

    • Identify patterns and trends in their behavior

    • Customize your services accordingly

    As a result, you can stand out from competitors, acquire new clients, retain existing clients, renew your coaching contracts, track the success of your coaching programs and ultimately increase your revenue.

    The benefits of Service Delivery Intelligence for coaches

    Service Delivery Intelligence offers many advantages for your coaches and coaching business, regardless of your specific focus or area of expertise. Let’s discuss the most important ones:

    1. Increased efficiency and productivity: Optimize workflow, streamline processes and tasks, and let your coaches focus on more complex or high-value work. It is why they have chosen their profession — to assist clients with their coaching requests.

    2. Reduced errors and improved insight into clients’ progress: Reduce manual work and errors in manual data collection and migration and ensure consistency in service delivery with unified operating systems.

    3. Improved customer service and faster response times: Promptly address customer inquiries, increase customer satisfaction and prevent any loss of customer information.

    4. Ability to handle a larger volume of clients: Enhance productivity and enable coaches to manage more clients and customers by using their time and resources more efficiently.

    5. Increased flexibility and scalability: Quickly adapt this methodology and scale SDI to meet your evolving requirements.

    6. Improved data collection and analysis for decision-making: Gather real-time data and insights to help coaches make good decisions and improve coaching services.

    7. Reduced labor costs and increased cost savings: Reduce the amount of manual work and VA/admin backend management.

    8. Increased consistency and standardization in service delivery: Ensure your services are consistently standardized.

    9. Improved communication and collaboration among coaches on your team: Improve communication and collaboration by providing real-time data, templates and services for team members.

    10. Increased availability and accessibility of services for customers: Make services more available and accessible by eliminating the need to answer repetitive questions.

    Related: 4 Steps for Growing Your Coaching Business to $1 Million a Year

    Choosing the right enablement for Service Delivery Intelligence

    Implementing Service Delivery Intelligence in your coaching practice requires a mindset and using specific software to collect, analyze and utilize data. However, knowing which tools best fit your business can be challenging with so many available options.

    Here are some factors to consider:

    • Data collection: Consider the type of data you need to collect, such as client demographics, progress and session information. For example, you can focus on the client feedback regarding the session and service delivery experience to optimize their engagement with your coaching business. Look for tools that automatically fire off such forms and manage and store this data in a centralized, secure location.

    • Data analysis: Ensure the operating platform can securely store the data you need to analyze and has the necessary visualization and reporting capabilities.

    • Integration: For optimal usage of digital infrastructure, integrate data and tools seamlessly to prevent inconsistencies or loss of information, particularly the data collected through forms. It can prevent loss of revenue.

    • Accessibility: Ensure that your digital infrastructure allows for a superior and streamlined client experience and journey to engage and activate clients.

    • Cost: Assess the cost of the platform you are considering, and ensure it fits your budget.

    By evaluating these factors, you can choose the right tools for your SDI needs and make data-driven decisions to improve the effectiveness of your coaching business.

    How to incorporate Service Delivery Intelligence into your coaching practice

    Implementing Service Delivery Intelligence in your coaching practice may seem daunting, but it doesn’t have to be. Here are some steps to help you get started:

    1. Assess your and your coaches’ current process: Take a look at your current coaching process, and identify what you need to improve.

    2. Choose the right software: Choose the right tool for data collection, analysis and utilization that fits your practice.

    3. Set clear goals: Determine what you want to achieve by implementing SDI in your practice, such as improved client outcomes, increased coaching effectiveness or better client engagement. Clear goals will help you focus your efforts and measure progress.

    4. Train your team of coaches: Ensure your team understands your chosen tools and processes, so you can further scale your coaching business and framework.

    5. Continuously monitor and evaluate client feedback data: It helps you stay on track and achieve your goals.

    Related: Multimillionaire Coach Shares 8 Tips for Running a Coaching Business

    Following these steps, you can implement a Service Delivery Intelligence mindset in your coaching practice or any other professional service business smoothly and efficiently. It will allow you to gain valuable insights into your clients’ needs and make data-driven decisions to elevate your coaching practice and reach your full potential.

    In conclusion, the Service Delivery Intelligence methodology can significantly benefit your coaching business by maximizing efficiency, reducing data loss and insights and improving customer satisfaction.

    By streamlining processes, you can focus on providing better customer service through hyper-personalization and a better service experience. You should also analyze customer feedback, anticipate needs and optimize the resource allocation of the coaches in your team.

    Finally, you can identify potential problems and take preventive measures, reducing costs and improving customer experience. Service Delivery Intelligence methodology can be your powerful ally for maximizing service delivery and boosting clients’ results.

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    Alina Trigubenko

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  • How to Give Your Coaching Clients What They Need Most | Entrepreneur

    How to Give Your Coaching Clients What They Need Most | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    With technology increasingly pervading our daily lives, clients expect an optimized digital experience in all areas, including coaching.

    Unfortunately, many coaching businesses still rely on outdated service delivery methods, leaving their clients frustrated with a suboptimal coaching experience.

    In this article, we’ll explore what clients need most and how coaching businesses can meet those needs, mainly through adopting advanced service delivery platforms such as Profi.

    Related: 4 Steps to Building a Successful Coaching Business

    Understanding your coaching clients

    For many clients, coaching is more than just a service; it’s a relationship built on trust and communication. They expect their coaches to have excellent communication skills, be empathetic and understanding, and provide them with personalized solutions.

    Clients also want to feel empowered to achieve their goals and see progress through measurable results. They want to feel heard, understood and supported in their journey toward success.

    For coaches, the key to success lies in being very niche-focused. Coaches can differentiate themselves from the competition by offering highly specialized services to attract and convert more clients and increase ticket size.

    Hyper-personalization is also crucial in the coaching industry. By leveraging data and analytics, coaches can gather information on their clients’ goals, preferences and learning styles and use this information to deliver highly personalized coaching experiences.

    Gathering feedback from current clients

    Feedback provides coaches with valuable insights into their clients’ experiences and helps them understand what is working and what needs improvement.

    Coaches must adopt a product-based mindset and think like product managers. They need to consider their coaching service as a product and continuously evaluate and improve it based on client feedback. However, gathering feedback can be a challenge for non-tech-equipped coaching service providers.

    One way to gather feedback is to regularly ask clients how satisfied they are with their coaching experience. Coaches can use surveys, polls or questionnaires to collect feedback and track critical metrics.

    By monitoring metrics such as client retention, client satisfaction and progress toward goals, coaches can understand their clients’ needs and tailor their coaching programs accordingly.

    It’s also essential to test and optimize coaching services continually. By gathering data and analyzing results, coaches can improve their coaching programs and deliver better client results.

    Related: How to Create an Endless Stream of Clients for Your Coaching Business

    The most significant challenges to consider

    Here are some critical challenges coaches must consider regarding service delivery:

    1. Limitations of manual scheduling and form automation: Manual scheduling can be time-consuming and error-prone. Coaches may struggle to keep track of their clients’ schedules and availability, leading to missed appointments or scheduling conflicts.

    2. Streamlining service delivery: Multiple coaches working with multiple clients must facilitate service delivery to provide a high-quality branded coaching experience consistently. Automating and managing client interactions can be challenging without the right tools and technology.

    3. Low engagement that hinders meaningful progress: It can be difficult to activate and engage clients, especially cohorts of clients, if coaches are not tech-enabled. Low engagement can hinder progress, and clients may not see the desired results.

    Coaches must leverage service delivery platforms to address these challenges and streamline their processes. It helps them save time and ensure a smooth coaching experience.

    Meeting the needs of coaching clients

    Here are some strategies coaches can use to meet the needs of their coaching clients:

    • Automation: Coaches can streamline processes and automate forms, content notifications, billing and more to create a smooth coaching experience.

    • Service delivery management system: Coaches can manage client interactions, track progress, monitor client engagement and deliver personalized coaching to each client using a centralized system.

    • AI tools: Artificial Intelligence tools such as chatbots and virtual assistants can help coaches boost customer engagement and provide personalized client support. For example, a chatbot can help clients with quick questions or provide support outside coaching sessions.

    • Self-serve micro-learning and practice: Coaches can promote self-serve micro-learning and practice tools to help clients develop skills and knowledge outside of coaching sessions. Micro-learning tools such as online courses, webinars and podcasts can help clients learn and grow at their own pace.

    • Hybrid and group sessions: Hybrid coaching sessions that combine virtual and in-person sessions provide flexibility and efficiency. Additionally, group coaching sessions can provide a cost-effective way for coaches to work with multiple clients and provide personalized coaching in a group setting.

    Implementing these strategies can help you provide a valuable coaching experience that promotes clients’ growth and development.

    Related: How to Build an Audience That Craves Your Coaching

    The key client experience trends

    Here are some key trends that coaches need to remember:

    1. Diversification of coaching and hyper-personalization: To meet client demand for specialized coaching experiences, coaches should diversify their offerings and focus on hyper-personalization. It involves expanding service options to include executive, leadership, career coaching and more.

    2. Streamlined digital experience: To meet client expectations of a seamless coaching experience, coaches must employ technology to streamline their services and cater to each client’s unique needs.

    3. On-demand reporting and secure platform: Clients expect a secure platform that facilitates service delivery and provides access to on-demand reporting to monitor their progress.

    4. Less employee skepticism towards coaching: More employees recognize the value of coaching in their personal and professional development. As a result, they are more open to improving their skills, achieving their goals and advancing their careers.

    5. Changes in coaching format and frequency: As technology advances and work culture changes, coaching takes various forms, including virtual, group and self-paced learning modules. Additionally, some coaches offer shorter, more frequent sessions to help clients achieve their goals more efficiently.

    It’s a challenging but exciting time for the coaching industry, and coaches who embrace these trends are well-positioned to succeed in the future.

    Coaches must adapt to evolving client needs and leverage technology for a convenient and engaging experience. They must also prioritize the human connection and provide personalized coaching tailored to each client. Staying informed and adaptable is key to providing valuable coaching experience that promotes growth and development.

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    Alina Trigubenko

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  • K2 Awards & Apparel Announces Unsung All-Stars Contest

    K2 Awards & Apparel Announces Unsung All-Stars Contest

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    Custom trophy manufacturer headquartered in Richmond, Va., launches contest to honor one extraordinary school program adviser.

    Press Release



    updated: Oct 15, 2018

    Trophy manufacturer K2 Awards & Apparel has announced its new Unsung All-Stars Contest to recognize a special individual who goes above and beyond to run an after-school activity, sport or club. One winner will be chosen and honored with a custom award and $500.

    Starting Oct. 15, 2018, students, parents, friends and co-workers are encouraged to nominate an extra-special school employee or volunteer who runs an extracurricular program. The details are simple:

    One winner will be chosen and honored with a custom award and $500.

    • Choose any adult adviser or leader of an extracurricular activity or sport at any U.S. high school.
    • Let K2 Awards & Apparel know why they deserve to be honored.
    • K2 Awards will then select one winner to receive the custom award and $500.

    All nominations must be received by Nov. 30, 2018.

    Visit the contest page to nominate your adviser and to view the official contest rules.

    About K2 Awards & Apparel

    Located in Richmond, Virginia, K2 Awards & Apparel is a trophy manufacturer that was founded in 2002. K2 Awards is focused on providing top-notch customer service and quality products at an affordable price. Those who are in need of custom apparel, custom trophies and plaques, or personalized gifts, no matter the order size, are encouraged to visit www.k2awards.com for more information or to build your own trophy, award or gift.

    Media Contact: 
    Greg Owens
    K2 Awards & Apparel 
    http://www.k2awards.com/ 
    (866) 794-4122

    Source: K2 Awards & Apparel

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