Tag: cba live

Addressing 3 prongs to cybersecurity | Bank Automation News

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Financial institutions must consider personnel, physical security and technical security when safeguarding their data and operations against cybercrimes. “You must look at all three as a combined piece, especially if you think about that personnel piece in a hybrid environment,” Sue Gordon, former Principal Deputy Director of National Intelligence, said at the recent CBA Live event in Las Vegas. “How […]

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Amanda Harris

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April 13, 2023
USAA combines manual, AI-driven language analysis to review complaints | Bank Automation News

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USAA is using a combination of artificial intelligence-powered natural language processing and manual tagging to manage consumer complaints as more companies employ AI-based chat bots. USAA automatically and manually categorizes text when using machine learning and AI-driven text recognition and analysis tools, Josh Swenson, director of compliance and enterprise complaint management program, said last month at the CBA Live event in Las […]

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Amanda Harris

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April 12, 2023
ML helps banks identify root cause of call center complaints | Bank Automation News

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Banks use AI, taxonomy and machine learning to identify the causes of call center complaints and create a more seamless client journey. “If you’re not identifying all of your complaints up front, then how can you run the analytics, draw themes, do root-cause analysis and stop the complaints from happening, or at least reduce the […]

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Whitney McDonald

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March 31, 2023
50% of social media users will utilize embedded payments in 2023 | Bank Automation News

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E-commerce and embedded payments continue to gain popularity as millennials and Gen Z consumers look to social media for shopping experiences — and banks must meet their customers where they are shopping online. “Facebook, Instagram, TikTok users — 50% of them say they will make a social media purchase in 2023,” Allie Chafey, innovation senior […]

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Whitney McDonald

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March 30, 2023
Wells Fargo, Bank Independent implement automation through nCino | Bank Automation News

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LAS VEGAS – Banks are reducing manual processes and streamlining workflows through fintech nCino’s digital banking platform. Wells Fargo, for one, expanded the use of fintech nCino’s digital banking platform to its consumer and small business division in April 2022. The cloud-based platform provides visibility into application status, documentation, submission status, customer records and notes, […]

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Amanda Harris

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March 29, 2023