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Tag: cafeteria

  • Legendary Clifton’s is reopening in a struggling downtown L.A. Its owner hopes crowds return.

    Legendary Clifton’s is reopening in a struggling downtown L.A. Its owner hopes crowds return.

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    Andrew Meieran is about to reopen the doors of one of L.A.’s legendary restaurants in a bid to once again make it an offbeat dining and entertainment destination.

    Meieran is the proprietor of Clifton’s Republic, the kitschy, forest-themed restaurant on Broadway in downtown’s Historic Core that for nearly a century served up comfort food such as pot roast, mashed potatoes and Jell-O. The five-story restaurant and bar complex has been closed for the last year after a burst water pipe caused a flood that destroyed the kitchen and collapsed the ceilings on three floors.

    Clifton’s is scheduled to reopen next month after extensive repairs and renovations. Among the changes patrons will find is a basement venue several years in the making that Meieran said is “dedicated to innovation and the magic of experiences” with “entertainment, cocktails and culinary offerings.”

    Meieran is keeping details under wraps for now, but he has demonstrated a knack for creating provocative entertainment and dining venues through an obsessive attention to offbeat details, as well as a willingness to spend more money than most real estate developers to realize his vision and preserve the historic integrity of his projects.

    A Bay Area transplant with a background in real estate development and filmmaking, Meieran emerged on the L.A. scene in 2007 when he opened the Edison, a subterranean nightclub he created in a former power plant deep under a century-old building on 2nd Street.

    In 2010 he took over Clifton’s from the family that had operated it since the 1930s, when founder Clifford Clinton purchased the lease of the former Boos Bros. cafeteria on Broadway and set out to create a space that would evoke the coastal redwoods of the Santa Cruz Mountains, where Clinton spent summers growing up. After taking over, Meieran closed the restaurant for nearly four years for renovations and upgrades and again during the COVID-19 pandemic.

    The Times spoke with Meieran to discuss his plans for reviving Clifton’s after the current shutdown, as well as his thoughts about the evolving nature of the bar and restaurant business during a time of change downtown. The interview has been edited for brevity and clarity.

    Since the pandemic began, the restaurant business has been battered and put through changes that have made it hard for owners to operate profitably. How do you intend to make a go of it?

    People need, and I emphasize “NEED” in capital letters, to be able to disengage from their devices and balance their life with physical and social interaction with people who are there and present around them. We are catering to people who are looking for a much more interactive lifestyle and are craving physical experiences to balance the ubiquitous online presence.

    A view of the interior of Clifton’s Republic.

    (Wally Skalij / Los Angeles Times)

    Clifton’s exists in L.A.’s collective memory as a vast cafeteria in a whimsical woodland setting, but we don’t see cafeterias much anymore. Why is that? Will we get back Clifton’s as we remember it?

    Cafeterias used to be the dominant form of food delivery and food service and now, with very few exceptions, it’s not. There are clear reasons for that that are understandable and reasonable — you need tons of people in a captive audience to make a cafeteria work. You need volume and you need stable, reasonable food prices that you can pass on to your guests. That’s completely absent in this era.

    So what will Clifton’s include when it reopens?

    It will be fully operating as a restaurant, lounge and nightlife destination that will include the Brookdale historic dining hall people remember as Forest Glen, Walt Disney’s original inspiration for Disneyland. We’ll also reopen the Monarch Bar on the second floor and the Pacific Seas “adventure bar” on the third floor. The basement will open in midsummer.

    Obviously downtown has changed a lot from Clifton’s heyday in the 20th century when Broadway was L.A.’s premier shopping and entertainment district. Occupancy in office buildings, which used to provide a steady source of lunchtime customers, has dwindled substantially since the COVID-19 lockdown. What are the prospects for downtown businesses like Clifton’s?

    It’s obviously a very different environment from what it was before the pandemic. People have altered their habits and patterns and businesses have responded accordingly, with some closing and others shifting their focuses. It’s a tectonic level shift, something that hasn’t happened in generations, and it’s happening very rapidly now. It was triggered initially by the pandemic but followed up by technological shifts that have altered the dining experience such as app-based ordering, touchscreens and the potentially revolutionary impact of artificial intelligence.

    It’s hard for people to really recognize what’s coming next and where this is all going. Obviously that makes it difficult for a business to respond and for other people to make investments and to determine where we’re going to be in 18 months, three years or five years down the road, which is what you need in business.

    Downtown, because of the level of the impact and its density, is slower to respond to change than some other, more nimble communities. It’s like turning a tanker ship that doesn’t turn on a dime. It’s taking a lot more effort and and concerted focus to shift its direction.

    What are the odds that the Historic Core can mount a comeback?

    Broadway, in particular, has all of the ingredients that make for extraordinary projects and extraordinary communities sitting here waiting for the right catalyst. It has density, historic infrastructure and buildings that have an intrinsic beauty and an intrinsic connection to guests, residents,and visitors. And it’s got the location in terms of accessibility with plenty of parking and service by transit.

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    Roger Vincent

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  • Zuppler Launches Menu Anywhere On-Premise Contactless Ordering Solution for the Food Service Industry

    Zuppler Launches Menu Anywhere On-Premise Contactless Ordering Solution for the Food Service Industry

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    Integrated Technology Platform Powers Restaurants, Hotels, Hospitals, Schools, Cafeterias and Entertainment Venues – Everywhere Menus are Provided – to Serve Food Safely

    Press Release



    updated: May 26, 2020

    ​​​​​Zuppler, a global software and services company focused on empowering solutions for the food services industry, today launched Menu Anywhere On-Premise Contactless Ordering on the Zuppler “Menu Anywhere” Platform, offering an on-premises contactless ordering solution for the $900 billion US food service industry. With applications for restaurants, hotels, hospitals, educational institutions, live events – everywhere menus are provided – this new offering limits contacts between guests, wait-staff and the kitchen, allowing customers to use their mobile device to engage with digitally-enabled, dynamic menus that send orders directly to the kitchen, as well as pay their bills, bringing a much-desired, heightened level of safety to guests and staff.

    Menu Anywhere On-Premise enables a personalized and highly interactive experience allowing customers to track the status of their orders, see prior orders and favorite items; while providing dining establishments the ability to serve guests with limited staff, update menus and specials in real-time, capture order history, encourage guests to enroll in loyalty programs, and allow for more efficient operations.

    “As restaurants, hotels, schools, live events and workplaces return in stages across the country, we know that the reimagined dine-in experience for millions of consumers will require significant change. We are excited to add this new on-premise innovation to Zuppler’s “Menu Anywhere” offerings to power food service operators with a safe, secure, personalized and innovative menu tool that gives consumers what they desperately want: a return to good food with the experience of eating outside the home in a safe manner,” said Shiva Srinivasan, Founder and CEO.

    Mr. Srinivasan continued, “Menu Anywhere On Premise is scalable, can be adapted to different vertical markets and can operate in many environments. We customize the ordering process in a number of exciting ways that enhance the experience for consumers and give greater control and valuable information to food service providers. Today’s launch is a natural extension of our current offerings, and is entirely driven by the needs of our clients.” 

    “As our business starts to open post Covid-19, we were comfortable to manage our ‘to-go’ orders but were getting concerned about dine-in orders. The contactless dine-in product from Zuppler will solve this concern and help us manage the expectations of our customers around safety,” said Keith Pascal, partner at Act III Holdings and investor in Boston-based Life Alive Organic Café

    Gordon Food Service, the largest family-managed broadline foodservice distribution company in North America, works closely with Zuppler to identify emerging needs within the foodservice industry. As foodservice operators began to reopen, the need to replace physical menus with digital, contactless alternatives quickly emerged.  “Zuppler has been an extraordinary partner. Their food ordering system has provided our customers with immediate solutions to support their business in a rapidly changing environment,” said Bill Balke, Director of Customer Marketing, Gordon Food Service.

    In addition to serving 15,000 restaurants and food services clients across the globe, Zuppler enjoys important partnerships with leading transactions processor Worldpay (acquired by FIS in 2019) and Rewards Network, a provider of loyalty-based marketing and financing services to the restaurant industry.

    “We think that in addition to delivering safety, Menu Anywhere On-Premise establishes the baseline for the next phase in dining hospitality, with more options, more flexibility, more control and more engagement with customers. In this way we help deepen the relationship and trust between guests and food service provider,” said Srinivasan.

    Zuppler is a global software and services company focused on empowering solutions for the food services industry, offering Menu Anywhere, a complete online ordering platform for restaurants, caterers, groceries, universities, hospitals, hotels, sports stadiums and delivery services. Headquartered in Conshohocken, PA, Zuppler has additional offices in Romania and India. The Zuppler team has launched thousands of dynamic online ordering menus for brands across the US, Canada, Europe, Asia and the Middle East. Zuppler also integrates with Google, and the leading delivery, POS, loyalty and payment providers.

    Media Contact:

    Elliot Sloane
    ​Throughco Communications
    esloane@throughco.com
    917-291-0833

    Source: Zuppler

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