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Tag: BTIQ-Enl

  • Sabre Adds Rail Content Via Trainline Partnership

    Sabre Adds Rail Content Via Trainline Partnership

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    Sabre Corp. is partnering with Trainline Partner Solutions to increase multinational rail content availability in Sabre’s travel marketplace, the company announced.

    The agreement will “significantly expand” available content in Sabre Rail, which enables agencies to search, book and service train tickets and build itineraries that include flights as well, according to Sabre. The first rail providers to offer content via the partnership include Italy’s Trenitalia and Italo, SBB Switzerland and Germany’s Deutsche Bahn.

    “Demand for train journeys is on the rise and we believe this trend will only accelerate in the coming years,” Trainline Partner Solutions head of commercial Charlie Baikie said in a statement. “Enabling travel agents to offer their customers more rail content simply and seamlessly will be highly beneficial in improving customer satisfaction, driving revenue and encouraging more sustainable travel choices.”

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Choice ‘Confident’ in Wyndham Quest as Q3 RevPAR Slips

    Choice ‘Confident’ in Wyndham Quest as Q3 RevPAR Slips

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    Choice Hotels International’s third-quarter revenue per available room and occupancy slipped year over year alongside lean average-daily-rate growth, the company reported Tuesday. Meanwhile, Choice remains confident it will complete its proposed acquisition of Wyndham Hotels & Resorts, Choice president and CEO Patrick Pacious said Tuesday during an earnings call, despite the opposition of Wyndham’s board.

    Choice made its $7.8 billion bid to acquire Wyndham public in October following stalled negotiations between the two hotel companies. Since then, Wyndham late last month detailed its “well-substantiated reasons” to decline the offer during its third-quarter earnings call, reasons that Choice executives said Tuesday they can remedy at the negotiation table.  

    “The top priority is to get reengagement, to come back to table,” Pacious said, adding that “every issue that’s been identified can be solved by coming back to the table and negotiating.”

    Choice remains “very committed” to this transaction, according to Pacious, calling it “too compelling not to see it all the way through.” There “can be additional value unlocked if Wyndham reengages,” he said, and he is “confident we’ll get the transaction completed.” 

    One benefit to Choice making its Wyndham bid public has been what Pacious called encouraging conversations with franchisees who “support” the potential acquisition. One group of franchisees, the Asian American Hotel Owners Association, stated it “doesn’t support the deal” in a statement on its website in October.

    Following its 2022 acquisition of Radisson Hotel Group Americas, Choice has migrated 75 percent of Radisson Americas’ properties onto its program, and of the company expects that process to be complete by the end of the year, Choice executives said on the call. 

    The Radisson Americas acquisition experience shows Choice “knows how to acquire companies and get them integrated,” Choice CFO Scott Oaksmith said during his first earnings call with the hotel company since being promoted in August.

    Q3 Results

    In Q3, Choice’s systemwide average daily rate was $103.33, up 1.3 percent year over year. The hotel company’s occupancy slipped 1.3 percentage points to 62 percent. 

    Also down slightly was revenue per available room. RevPAR in Q3 was $64.02, a 0.8 percent decrease year over year, but still up from 2019 levels.

    The company still believes there is the “ability to push rate” Oaksmith said, highlighting that business transient will continue to accelerate through the “second quarter and beyond” next year. “It’s a function of the economy as we ride through this … the prognosticators said we feel like we avoided a recession,” Oaksmith said.

    Choice’s total revenue in Q3 was $425 million, up from $414 million in 2022 but down from the company’s “quarterly record” of $427.4 million in Q2. The hotel company’s net income was approximately $92 million in Q3, down from $103.8 million in 2022. 

    Business Performance

    The company continued to improve its international business performance; a sector Choice eyed as “white space” for growth opportunities last quarter. 

    “Our international portfolio-wide third-quarter RevPAR increased 14 percent, with the Americas region growing 25 percent compared to the same period of 2019,” Pacious said, adding that the company believes it has a “significant opportunity” to grow international market share.

    The company also highlighted its pipeline growth, with new hotel openings growing 24 percent year over year. 

    Extended-stay hotel openings grew 13 percent year over year, according to Oaksmith, and conversion properties grew 36 percent year over year. Two-thirds of the company’s hotel openings come from conversion, hotel executives said on the call. 

    RELATED: Choice Q2 results

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    aplatas@thebtngroup.com (Angelique Platas)

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  • Amadeus Bookings Up Amid ‘Milder’ 3Q Air Traffic Recovery

    Amadeus Bookings Up Amid ‘Milder’ 3Q Air Traffic Recovery

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    Bookings in Amadeus’ global distribution system increased 12.7 percent year over year to 112.5 million in the third quarter, a period that saw “progressive strengthening of the travel industry,” according to Amadeus president and CEO Luis Maroto.

    Amadeus noted that global air traffic recovery levels in the third quarter were at “a milder pace” compared with earlier quarters this year, and the mix of international air traffic among overall global air traffic. Air distribution revenue increased 16.4 percent year over year to €667.1 million during the quarter, boosted by a 3.3 percent year-over-year increase in revenue per booking.

    For the first nine months of 2023, Amadeus reported 348 million total bookings, an increase of 15.7 percent year over year—about 78 percent of the 447 million air bookings reported in the first nine months of 2019. Air distribution revenue was up 25.9 percent to €2 billion during the period.

    The Asia/Pacific region has had the sharpest growth for air distribution during the first nine months of the year, up 75.3 percent year over year. The next highest growth region was Western Europe, where are bookings were up 15.7 percent year over year, according to Amadeus.

    Amadeus’ total revenue increased 14.5 percent year over year to €1.4 billion during the third quarter, with air IT solutions revenue up 15.1 percent to €506.1 million and hospitality and other solutions revenue up 8 percent to €221.1 million. The company reported a profit of €301.2 million for the quarter, up 48.6 percent year over year.

    RELATED: Amadeus Q2 results

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  • Survey: Most Buyers Project 2024 Corp. Travel Budgets to Grow

    Survey: Most Buyers Project 2024 Corp. Travel Budgets to Grow

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    Corporate travel managers on average expect their organizations’ travel budgets in 2024 to grow approximately 8 percent year over year as expectations for virtual meetings decrease, according to a new Morgan Stanley survey released Monday.

    Morgan Stanley in October surveyed 135 corporate travel managers from organizations that collectively account for approximately $8 billion in global travel spend. Their travel budget expectations for 2024 “look promising,” according to Morgan Stanley. Overall, 78 percent of respondents project their travel budgets to increase in 2024 compared to the year prior, the highest such figure in the survey since 2011, the report noted.

    Respondents also project hotel rates to rise, at increases “not dissimilar” to 2023, according to Morgan Stanley. 

    Globally, respondent travel managers project room rates in 2024 to increase 5 percent year over year. Rates in the United States and U.K. are expected by respondents to increase 4 percent to 5 percent year over year, while rates in Greater China are projected to drop 1 percent.

    Meanwhile, corporates have tapered their expectations for virtual meetings in 2024, and some are opting to trade down to lower lodging service tiers to save on costs.

    Respondents projected that about 12 percent of their organizations’ events that would have been in-person prior to the pandemic would be virtual in 2024 and 2025. That figure decreased 5 percentage points from the 2022 survey.

    “This suggests a degree of permanence in the shift to virtual, but the ongoing decline in expectations could provide a tailwind to spend,” report authors wrote. Virtual meetings have a larger presence in Europe, where they are expected to rise in 2025 year over year, according to the report. 

    To mitigate potential “tailwind to spend,” more than one-third of respondents are trading down to lower-tier hotels, according to Morgan Stanley. Compared to 2022, this percentage has increased 11 percentage points. Approximately 62 percent of respondents said they are not swapping accommodations to cut costs, according to the report. 

    Additionally, the use of alternative accommodations for corporate travel appears to be “stable,” according to the report.

    “While 39 percent of respondents used alternative accommodation such as Airbnb in the last 12 months—up from 28 percent last year—32 percent expect to use alternative accommodation in the next 12 months, which is stable vs. last year, presenting a lessening competitive threat to traditional hotels,” according to Morgan Stanley.

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    aplatas@thebtngroup.com (Angelique Platas)

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  • Flight Centre: Transpacific Corp. Travel on the Rise

    Flight Centre: Transpacific Corp. Travel on the Rise

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    Corporate travel bookings between the U.S. and the Australia/New Zealand region are up 44 percent year over year for 2023 through Oct. 31, Flight Centre Travel Group reported.

    The increase in bookings, based on booking data by Flight Centre’s Corporate Traveler and FCM travel management companies, comes “as corporate travelers have been looking for ways to further extend their international footprint,” according to Flight Centre’s Americas president, Charlene Leiss. “The necessity of travel for businesses has really been evident of late, as there has been a strong bounce back in meetings, events, and conferences, along with a rise in ‘bleisure’ travel.”

    Airlines also have increased capacity between the regions, according to Flight Centre.

    The education sector has the highest level of travel spending between the regions, and bookings in the sector are up 150 percent year over year, Flight Centre reported. Government/nonprofit, information technology services and mining, oil and gas also are among the sectors with the highest levels of travel between the U.S. and Australia/New Zealand.

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  • GeoSure Launches ‘Hyperlocal’ Safety Data

    GeoSure Launches ‘Hyperlocal’ Safety Data

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    Travel and safety risk assessment technology provider GeoSure has launched a new version with a more granular analysis of more than 400,000 “micro-locations” around the world, the company announced.

    GeoSure 4.0 now can provide safety and risk data broken down to a block-by-block level rather than a neighborhood level, allowing for more customizable information to travelers, according to GeoSure. The zeroing-in reflects a need from companies for more granular risk understanding, GeoSure CEO Michael Becker said.

    “Large organizations need to understand what safety looks like at a location,” Becker said. “As safety risk variants are becoming more prominent, the safety of a location, a lab, a physical asset, a retail store or [particular] real estate is a big deal.”

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Sabre Names New Leader for Lodging, Ground Distribution

    Sabre Names New Leader for Lodging, Ground Distribution

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    Chinmai Sharma

    Sabre has appointed hospitality technology and revenue management veteran Chinmai Sharma as global head of Sabre Travel Solutions’ lodging, ground and sea distribution segment, the company announced.

    Sharma most recently was president of the Americas for hospitality technology provider RateGain, which he helped grow to an initial public offering in 2021, and he also has had executive revenue management roles with hotel companies including Taj Hotels, Louvre Hotels Group, Wyndham Hotels & Resorts and Joie de Vivre Hotels. Additionally, he is active on the boards of the Hospitality Sales and Marketing Association International and the Hotel Electronic Distribution Network Association.

    “The managed travel category brings quality travelers to our travel suppliers, and I am looking forward to working at Sabre in building an end-to-end travel marketplace with market-leading solutions,” Sharma said in a statement.

    While lodging, ground and sea is a much smaller segment within Sabre’s distribution business than air—total bookings for the segment in the third quarter was 13.4 million, compared with 76.1 million air bookings, according to Sabre’s earnings report on Thursday—it is a “significant focus and expected growth area” for Sabre, the company said. Sabre Travel Solutions chief commercial officer Roshan Mendis said Sharma “will be a great asset in leading the LGS team to create a winning market solution for hotels in addition to growing our car and rail business.”

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  • U.S. Hotel Q3 Pipeline Climbs, Led by Dallas, Midscale

    U.S. Hotel Q3 Pipeline Climbs, Led by Dallas, Midscale

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    The U.S. hotel pipeline in the third quarter increased 7 percent year over year, with 5,704 projects in the development pipeline, led by midscale properties, according to a new Lodging Econometrics report. Dallas again reported the largest hotel construction pipeline among major U.S. markets with a record-high 189 projects in Q3.

    While Q3 U.S. hotel pipeline growth mirrored Q2’s year-over-year 7 percent increase, the hotel construction pipeline “continues to grow at a moderate pace,” according to Lodging Econometrics. 

    In Q3, U.S. hotels under construction totaled 1,063 projects and more than 140,000 guest rooms, up 8 percent and 4 percent year over year, respectively. Projects scheduled to start construction in the next 12 months also increased, with 2,234 projects and nearly 258,000 rooms in the pipeline, up 8 percent and 9 percent, respectively.

    There are 2,407 projects in the early planning stages, up 7 percent year over year and just 27 projects shy of the “all-time high,” according to LE. Accompanying those projects, there are nearly 275,000 rooms in the early planning stages, also up 7 percent year over year.

    Midscale Leads

    According to the Lodging Econometrics, the upper midscale tier represents 38 percent of the total U.S. construction pipeline with 2,149 projects, which total nearly 210,000 rooms. Behind is the upscale sector, which accounts for approximately 24 percent of the total U.S. construction pipeline, with 1,376 projects, which total nearly 171,000 rooms in the pipeline. Together, upper midscale and upscale chains account for 57 percent of rooms in the pipeline.

    The extended-stay segment also made its mark in Q3, with 2,176 projects and nearly 224,000 rooms in the U.S. construction pipeline. Extended-stay projects account for 38 percent of total project pipeline, the majority of which are mid-tier brands, according to Lodging Econometrics. 

    Together, conversion and renovation projects totaled 1,912 in Q3 with nearly 286,000 rooms—a peak total room count at the end of Q3, according to Lodging Econometrics, which expects steady growth to continue through 2025.

    Through the end of Q3, 345 new hotels and more than 41,000 rooms have opened in the United States in 2023. 

    “LE analysts forecast a total of 527 new hotels with 65,905 rooms to open in 2023, representing a 1.2 percent increase in new hotel supply,” according to the report. This trend is also expected to continue, according to LE, through 2025.

    Dallas Leads, Again

    In Q3, the U.S. construction pipeline again was led by Dallas, “an all-time high” of 189 projects and nearly 21,800 rooms, according to LE. Close behind, Atlanta had 140 projects and nearly 17,800 rooms in the pipeline, and Nashville totaled 122 projects and more than 16,000 rooms. 

    Dallas also represented the largest number of projects scheduled to started in the next 12 months (80), and greatest number of projects in the early planning stages (84).

    New York City, however, took the top spot of projects under construction, totaling 46 projects and nearly 8,400 rooms.

    Lodging Econometrics did not release U.S. pipeline counts by brand report this quarter, a company spokesperson told BTN.

    RELATED: Q2 U.S. pipeline details

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    aplatas@thebtngroup.com (Angelique Platas)

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  • Hyatt Q3 Corp. Demand Up as Transient, Group Lines Blur

    Hyatt Q3 Corp. Demand Up as Transient, Group Lines Blur

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    Hyatt Hotels Corp.’s third-quarter transient business travel revenue increased 19 percent year over year and has recovered to approximately 90 percent of 2019 levels, hotel executives said Thursday during an earnings call.

    Although most of the hotel company’s corporate accounts use a dynamic pricing model, CEO Mark Hoplamazian said, Hyatt is “about halfway through our discussions for our fixed-rate accounts,” and he expects “rates to increase in the high single-digit range in 2024 compared to 2023.” 

    Meanwhile, demand for all customer segments “remains solid,” Hoplamazian said, adding that the lines between business transient and group are increasingly blurring.

    Hyatt has about 70 percent of its 2024 group business booked—a typical booking level for the hotel company by this time, Hoplamazian said—representing “equal measure of growth” across corporate, association, regional and specialty groups. While the corporate group segment is showing the highest level of growth, “they’re all strong and it’s balanced,” he said.

    Hyatt’s business mix now features “a continued blurring of the line between what means group and what means business transient,” Hoplamazian added. “Some of the use cases have continued to move from what we used to call business transient into what we would call group,” which is 10 or more rooms and a room block.

    Overall, “whether you want to call it business transient or group in corporate, that total demand level is going to be higher and grow over time from 2019 levels,” he added.

    In Q3, group room revenue increased 10 percent year over year and was up 5 percent from 2019 levels, according to Hyatt. Growth in group revenue “accelerated during the quarter” and was up 13 percent year over year.

    Q3 Results

    Hyatt’s systemwide revenue per available room in the third quarter was $145.40, up 8.9 percent year over year. Average daily rate was $202.13, up 2.6 percent. Revenue growth was driven by “strong rates and meaningful occupancy growth,” Hyatt executives said, highlighting the Asia-Pacific region as a standout performer. 

    Systemwide occupancy also was on the up, at 71.9 percent in the quarter with a year-over-year increase of 4.2 percentage points. Occupancy levels continued to recover, according to Hyatt, with the month of September slightly below 2019 levels. 

    In Q3, Hyatt reported $1.62 billion in revenue, up from $1.54 billion in 2022. The hotel company’s net income was $68 million, an increase over $28 million in 2022.

    RELATED: Hyatt Q2 results

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    aplatas@thebtngroup.com (Angelique Platas)

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  • Avis Budget: Q3 Revenue Flat Despite Record Americas Volume

    Avis Budget: Q3 Revenue Flat Despite Record Americas Volume

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    Avis Budget Group reported record rental days, transactions and revenue for its Americas division during the third quarter, “highlighting robust travel demand,” ABG CEO Joe Ferraro said on a Thursday earnings call.

    That demand has continued into October, Ferraro said, “which looks to be the busiest on record with solid mid-week commercial demand, coupled with leisure activity that supports the weekend.” He added that the company sees strong growth in both commercial and leisure into the fourth quarter.

    Outgoing CFO Brian Choi concurred: “We’re encouraged by the strong corporate demand we saw in October and believe that will continue into late November.”

    However, Ferraro noted a “significant strain” in the international segment, primarily from U.S. customers traveling to Europe. The segment reported a rental rate growth of 1 percent versus the high single-digit rental rate growth projected for the quarter.

    Ferraro credited a recovery that started later in Europe than in the Americas, but also noted “unprecedented travel disruptions with labor strikes and flight cancellations, civil disruptions and protests in key markets, and … an economic environment with high energy prices, surging borrowing costs and waning export demand all negatively impacting European consumer confidence and spending.”

    Avis Budget Q3 Metrics

    ABG reported roughly flat third-quarter revenue of nearly $3.6 billion, which still was a quarterly record, compared with more than $3.5 billion a year prior. Both domestic and international revenue segments also were flat. Net income was $627 million versus more than $1 billion in Q3 2022. The company had more than 754,000 cars in its fleet for the third quarter, up 6.7 percent from a year prior.

    Third-quarter Avis revenue was more than $2 billion, up 4.3 percent year over year. Budget reported revenue of more than $1.3 billion, a 4.2 percent decline from Q3 2022. 

    Total quarterly revenue per day was $72.28, down 5.5 percent year over year. The Americas RPD was $76.87, down from $80.89, while international was $59.83, down from $64.62. The company reported a total of 48.8 million rental days for the third quarter, up 5.1 percent year over year.

    RELATED: Avis Budget Q3 performance

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  • Sabre Reports Booking, Share Growth as Q3 Loss Widens

    Sabre Reports Booking, Share Growth as Q3 Loss Widens

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    Sabre reported a 12 percent increase in total third-quarter bookings year over year, which helped push an 11 percent increase in Travel Solutions revenue to $671.9 million.

    The bookings growth included an 11 percent year-over-year increase in air bookings to 76.1 million. In an earnings call, CEO Kurt Ekert said Sabre also grew its share of industry air bookings in the quarter to 34.1 percent, up 0.7 percentage points year over year and up 0.4 percentage points compared with the second quarter.

    “We expect signed but not-yet-implemented [global distribution system] deals, a robust pipeline and our strong competitive distribution offering [will] position us well for continued share gains and future growth,” Ekert said.

    Non-air travel bookings for Sabre increased 18 percent year over year in the third quarter to 13.4 million.

    Ekert said corporate travel bookings remain about 25 percent below pre-pandemic levels, though they are closer to full recovery on a cost basis with higher travel costs. Sabre’s average booking fee for the quarter was $5.87, up 9 percent year over year.

    Sabre Hospitality Solutions revenue was up 16 percent year over year to $78.6 million, and total revenue was up 12 percent to $740.5 million in the third quarter.

    Ekert called the quarter “an important turning point” for Sabre, as it had an operating income of $52 million, compared with a $57 million operating loss the year prior. That has been driven in part by Sabre’s cost-cutting measures announced earlier this year, including a 15 percent reduction in its workforce, that are on track to provide $200 million in annualized savings by next year, Ekert said.

    Sabre reported a net loss of $211.8 million for the quarter, compared with a $140.7 million net loss in the third quarter of 2022. The increased loss stemmed partially from a loss on the extinguishment of a $121 million debt, higher interest expenses and an adjustment in the value of Sabre’s investment in American Express Global Business Travel.

    RELATED: Sabre Q2 results

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  • Report: JetBlue to Lose Amsterdam Slots in Summer

    Report: JetBlue to Lose Amsterdam Slots in Summer

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    JetBlue in September warned in a complaint to the U.S. Department of Transportation against the Dutch government and European Union that it was at risk of losing its slots at Amsterdam’s Schiphol Airport by the summer of 2024, and that prediction seems to have come true. 

    The Schiphol slot coordinator ACNL has said that airlines without historic rights at the airport, including JetBlue, will not be allocated summer 2024 slots, according to Reuters. In addition, airlines with historic rights will receive 3.1 percent fewer slots than before.

    “We believe the U.S. and Dutch governments have an obligation under our historic Open Skies Agreement to ensure that JetBlue is granted continued access at Amsterdam’s only viable airport,” the carrier wrote in an email statement. “We look forward to continuing to engage with all stakeholders to ensure that JetBlue can continue to maintain its presence in Amsterdam going forward.”

    JetBlue just entered the Amsterdam market in August, with flights from New York’s John F. Kennedy International Airport and then in September with flights from Boston. It has two historic-eligible slots for the winter 2023-2024 scheduling season. 

    Schiphol and the Dutch government—which is a majority owner of the airport—has for the past year been in a contentious position with carriers and industry groups, which sued the government as it looked to cut annual movements at the airport to reduce noise pollution. In the most recent ruling, the Dutch court granted permission for the new flight caps to take place. Effective March 31, 2024, movements will be capped at 460,000, down from the current 500,000. As of Oct. 27, 2024, that figure will be reduced to 452,500.

    For the summer 2024 season, which runs from March 31 to Oct. 26, Schiphol on Sept. 28 announced a cap of 280,645 flights, about 12,400 fewer than allowed in summer 2023.  

    In its September complaint, JetBlue also requested that the U.S. government take steps against Dutch carriers, including flag-carrier KLM, “to ensure that they are treated in a similar manner.”

    RELATED: JetBlue Files Complaint Against the Netherlands, EU

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  • Lufthansa Wary of Demand Risk After ‘Strongest’ Q3

    Lufthansa Wary of Demand Risk After ‘Strongest’ Q3

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    Lufthansa Group on Thursday reported third-quarter revenue of nearly €10.3 billion (US$10.9 billion), an 8 percent increase year over year in what it said was the strongest third quarter in the company’s history in terms of revenue. The company also reported a net profit of nearly $1.2 billion, up 47 percent from a year prior.

    The passenger airlines segment revenue was up 14 percent year over year to more than €8.5 billion. Of that, passenger revenue was up 16 percent to €8.1 billion. Third-quarter capacity was up 13 percent versus a year prior and was at 88 percent of Q3 2019 levels. The group’s airlines carried nearly 38.2 million passengers during the quarter, up 14 percent year over year. The company credited its increased quarterly results to strong demand—particularly leisure in the premium segment—higher capacity and ongoing high yields. 

    The company, however, noted in its risk outlook that with economic development in Germany for the rest of 2023 and 2024 “likely to be weaker than forecast,” issues such as “persistently high inflation,” rising interest rates and volatile energy prices are weighing on private consumption and investing activities. 

    “The Lufthansa Group is therefore exposed to an increased risk that customers will reduce their travel budgets, especially in the business travel segment,” according to the company. Persistent high inflation also could result in higher cost increases than expected.  

    Still, Lufthansa Group expects demand to remain strong in the coming months as summer demand has extended into October and the holiday season already is strong. The company projects fourth-quarter capacity to be about 91 percent of 2019 levels. Q4 bookings currently are up by double-digit percentages year over year, according to the carrier.

    So far for the first nine months of the year, Lufthansa reported revenue of nearly €12.1 billion, up 29 percent year over year. Swiss was up 28 percent to more than €4.4 billion. Austrian Airlines saw a gain of 32 percent from a year prior to €1.8 billion, and Brussels Airlines was up 33 percent to nearly €1.2 billion.

    RELATED: Lufthansa Q2 performance

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  • Marriott: Q3 Corp. Growth ‘Slow and Steady,’ Higher Rates Next

    Marriott: Q3 Corp. Growth ‘Slow and Steady,’ Higher Rates Next

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    Marriott International’s third-quarter business transient revenue increased at a “slow and steady” year-over-year pace, executives said Thursday during an earnings call. Meanwhile, Marriott expects “to see another year of strong growth in our special corporate rate on top of very strong growth in that rate in 2023,” CFO and executive VP of business operations Leeny Oberg said.

    Revenue from the business transient sector, which accounted for one-third of the hotel company’s global room nights in the quarter, increased about 4 percent year over year in the U.S. and Canada, Marriott president and CEO Anthony Capuano said.

    Small and midsize enterprises have continued to “show strength” in the business transient sector, according to Capuano, but large managed corporate accounts have yet to fully recover.

    “There are a number of factors that are impacting some of the big corporates,” he said, citing macroeconomic conditions and sustainability goals. “Whatever it might be, it is having some impact on the pace at which their travel volumes recover.”

    Still, Capuano added, “I absolutely don’t think travel is permanently impaired. I just think it’s going to look a little different.” 

    While day-of-the-week numbers and travel segments may look different—i.e. SMEs, group or blended travel offsetting business—”overall volumes are encouraging,” Capuano said.

    A standout performer for Marriott in the third quarter was group business, a sector which Capuano said has been “remarkable” coming out of the pandemic and is “expected to continue to be a meaningful driver of revenue growth going forward,” he said, but at a more normalized pace, executives said on the call.

    According to Marriott, group room night-share stood at 23 percent in Q3, and global group revenue increased nearly 9 percent year over year. Group revenue in the U.S. and Canada increased 5 percent year over year, also representing a sense of seasonal normalization, according to Marriott executives. 

    Group business is back to approximately the same percentage of Marriott’s business that it was pre-Covid, Oberg said.

    Q3 Results

    Overall, third-quarter travel demand “remained strong,” for Marriott. Systemwide revenue per available room was $129.73, up 8.8 percent year over year. Worldwide average daily rate was $179.84, up 4.1 percent. Systemwide occupancy increased 3.2 percentage points to 72.1 percent.

    In the U.S. and Canada, Marriott’s Q3 RevPAR was $133.92, up 4.3 percent year over year. ADR was $183.28, up 2.7 percent. Occupancy was 73.1 percent, up 1.1 percentage points.

    In Q3, Marriott reported $5.93 billion in revenue, up 11.7 percent year over year. The hotel company’s net income was $752 million, up from $630 million in 2022.

    Looking Ahead

    Marriott executives remain optimistic about travel demand, citing the company’s “record-high pipeline” in the quarter, totaling nearly 557,000 rooms, excluding MGM rooms. Capuano pointed to “real momentum” with its City Express brand and “global opportunity” for midscale. 

    With that said, Marriott’s strategy going forward is “to continue to strengthen our leadership position in luxury and upper upscale, while expanding our growth potential in a new segment for us, which is midscale,” Capuano said.

    RELATED: Marriott Q2 results

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  • Coupa Names New CEO

    Coupa Names New CEO

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    Leagh Turner

    Spend management platform Coupa has named Leagh Turner as its new CEO, effective Nov. 13, the company announced.

    Turner is joining Coupa from human resources technology provider Ceridian, where she has been co-CEO for nearly two years and was president and COO prior to that. She helped to double Ceridian’s revenue during her time there and is “an excellent leader with extensive experience scaling companies for growth, empowering teams and fostering a culture of community and authenticity,” according to Coupa board chairman J. Charles Goodman. Prior to her time with Ceridian, Turner also had senior leadership roles at SAP and Oracle.

    Longtime CEO Rob Bernshteyn announced his departure from Coupa earlier this year, and Goodman served as interim CEO. Turner will join Coupa’s board of directors.

    Coupa, which was acquired by software investment firm Thoma Bravo this year, entered the travel bookingspace last year with a module built from its acquisition of Pana.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • Survey: Amid Cost Concerns, Discounts Could Lure Mtg. Planners

    Survey: Amid Cost Concerns, Discounts Could Lure Mtg. Planners

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    Most meeting professionals would increase their budgets to secure preferred venues despite continued cost concerns for 2024, according to a new survey from meeting technology provider Cvent. 

    Cvent’s 2023 North American Planner Sourcing Report surveyed more than 500 regional event professionals in April and May. 

    While 48 percent of respondents said that cost-saving measures would predominantly determine their event planning priorities this year and next, 49 percent of respondents said they would increase their budgets up to 20 percent to secure a preferred venue or hotel, according to the report. Forty-six percent said they would increase their budgets up to 10 percent. Just 1 percent said they would not increase their budget at all.

    These potential budget increases may seem counterintuitive given the expressed interest in cost-saving measures regarding 2024 planning, but event professionals have other avenues of savings in mind. 

    According to the survey, approximately 63 percent of planners would switch venues for savings of at least 6 percent, and 93 percent would switch for savings of at least 11 percent. Only 4 percent said a discount would not affect their venue choice.

    DE&I and Sustainability as Decision Makers

    Along with budget and preferred venue options, sustainability and DE&I are also considerations for planning among some event professionals, according to Cvent. 

    According to the survey, 37 percent of respondents said DE&I will predominately shape their event priorities this year and next, and 36 percent said health and wellness considerations would. One-third of respondents said an increased focus on sustainability would shape their M&E planning in 2024.

    Also on the list, 33 percent of event professionals said rebuilding relationships will shape their event planning priorities in 2024. The highest concern was cost-saving measures, according to 48 percent of respondents. 

    Sustainability and DE&I practices also affect some event professionals’ request-for-proposals considerations. According to the report, 22 percent of event professionals said DE&I practices had the greatest influence over their decision to submit an RFP to a hotel or venue, while 21 percent said sustainability would. 

    The highest considerations for submitting RFPs, however, were event technology support and meeting room rates, cited by 27 percent and 26 percent of respondents, respectively.

    Overall, respondents were highly optimistic about the state of the meetings industry. According to the report, 91 percent said they were optimistic about the state of the meetings and event industry, and 56 percent indicated they were “very” positive about it.

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    aplatas@thebtngroup.com (Angelique Platas)

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  • TravelBank Enables Lufthansa Group NDC Bookings

    TravelBank Enables Lufthansa Group NDC Bookings

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    TravelBank has added Lufthansa Group’s New Distribution Content to its booking platform, the company announced.

    The integration allows TravelBank customers to access the group’s content, bypassing its distribution surcharge, and book, cancel and modify flights, according to TravelBank. App users also can buy premium seats.

    The Lufthansa Group is the third airline company to go live with NDC content on TravelBank’s platform, following United Airlines and American Airlines.

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    mbaker@thebtngroup.com (Michael B. Baker)

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  • JetBlue: Q3 Corp. Bookings Up, but Overall Revenue Slips

    JetBlue: Q3 Corp. Bookings Up, but Overall Revenue Slips

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    JetBlue on Tuesday reported a third-quarter net loss as executives cited challenges during the quarter that included weather disruptions, “unprecedented” air traffic control restrictions and higher fuel costs. 

    “In the third quarter, we had 68 days of significant operational disruption versus 40 days in the third quarter last year,” JetBlue president and COO Joanna Geraghty said during a Tuesday earnings call. “The severity of ATC constraints was also worse than previous summers based on airborne holding, diversions, taxi time and cancellations seen throughout the industry due to ATC.”

    JetBlue for the third quarter reported a loss of $153 million, compared with net income of $57 million a year prior. 

    The carrier also continued its winddown of the Northeast Alliance with American Airlines, which was terminated by the court in May. Coincidentally, the carrier’s antitrust trial regarding its acquisition of Spirit Airlines began today in Boston. JetBlue declined to discuss the trial during the earnings call.

    Another “near-term headwind” is “industry capacity that is outpacing domestic demand,” JetBlue CEO Robin Hayes said. Still, the carrier has seen “an acceleration in corporate booking since Labor Day, an encouraging sign that recovery and business travel is picking back up after notably dropping off through the summer,” Geraghty said.

    Corporate segment revenues, however, remain “about 20 percent below” pre-pandemic revenues, JetBlue head of revenue and planning Dave Clark said. “But we are seeing that sequential improvement [in] some areas like media and entertainment, which has seen some softness over the summer with strikes, picked back up in the fall.”

    The carrier saw “softer than expected off-peak and close-in leisure demand in September,” Geraghty said, adding that fourth-quarter growth primarily will be driven by international “as we proactively work to manage our capacity and reduce schedules in off-peak periods.” 

    JetBlue has been “reallocating capacity out of” and seeing “the most acute demand challenges” in some shorter-haul markets and in some business markets, Clark said. “We’ve really focused there to right-size that capacity to the new reality in those markets.”

    One of those markets has been New York, where JetBlue is “seeing the most pressure on the short-haul day-trip market,” Clark said. The carrier is “now sort of hourly when it counts at the key times a day, and then every couple of hours the rest of the day.”

    The carrier also confirmed it has or is pulling out of two cities: Havana, Cuba—where flights were suspended in September—and Burlington, Vermont. The latter city had twice-daily flights to New York John F. Kennedy International Airport. The last day of service will be Jan. 4, 2024.

    JetBlue Q3 Metrics

    JetBlue reported third-quarter revenue of nearly $2.4 billion, down about 8.2 percent from a year prior. Passenger revenue was $2.2 billion, down from more than $2.4 billion in Q3 2022. The average fuel price for the quarter was $2.94 per gallon. Capacity grew 7.1 percent year over year.

    Fourth-quarter guidance included an increase in capacity of 0.5 percent to 3.5 percent year over year. Revenue is projected to be down 6.5 percent to 10.5 percent compared with Q4 2022. Estimated fourth-quarter fuel costs are $3.05 to $3.20 per gallon.

    For full-year 2023, JetBlue updated its outlook for a revenue increase of 3 percent to 5 percent year over year compared with prior guidance of 6 percent to 9 percent. The carrier also narrowed its projected capacity growth to 5 percent to 7 percent year over year compared with a previous projection of 5.5 percent to 8.5 percent. Estimated 2023 fuel costs are $3.02 to $3.07 per gallon.

    RELATED: JetBlue Q2 performance

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Sabre to Distribute Virgin Australia NDC Content

    Sabre to Distribute Virgin Australia NDC Content

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    Virgin Australia has selected Sabre to distribute its New Distribution Capability content for its “future retailing efforts across both direct and indirect channels,” the technology company announced Tuesday. Sabre did not immediately respond to a request to clarify the timeframe. Virgin Australia will use Sabre’s NDC IT product along with its global distribution system for its NDC offers.

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • GBTA Poll Points to ‘Stronger’ 2024 for Global Business Travel

    GBTA Poll Points to ‘Stronger’ 2024 for Global Business Travel

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    Nearly three-quarters of buyers expect their travel budgets to increase or hold steady next year, and most said they don’t expect economic concerns to limit business travel at their company, according to a Global Business Travel Association Outlook Poll released Monday.

    The poll, fielded from Oct. 11 through Oct. 19, tallied 865 total responses globally, 47 percent of which came from either travel managers and buyers or procurement or sourcing professionals. Among those buyer and procurement respondents, 39 percent said their company’s 2024 travel budget would be higher than this year’s, and an additional 5 percent said it would increase “significantly” more, by at least 25 percent year over year. Twenty-eight percent said their budgets would stay the same next year, while 20 percent said budgets will be lower. The remaining 8 percent didn’t know what their budgets will be next year.

    Only 14 percent of buyer and procurement respondents said they currently are implementing a plan to limit business travel because of economic concerns, according to GBTA. An additional 25 percent said they are considering limits but have not yet made a decision. A quarter of respondents also said limiting business travel due to economic concerns was unlikely, alongside 32 percent who said they are taking a “wait-and-see approach” but are not seriously considering limits to business travel.

    “With some exceptions, as an industry global business travel has continued to rebound over the past year and has made great strides in getting back to business as usual,” GBTA CEO Suzanne Neufang said in a statement. “Ongoing challenges are expected, but there are optimistic indicators for an even stronger year ahead.”

    Across all respondents, which also included suppliers and travel management companies, 43 percent said their company’s business travel had fully or largely recovered compared with 2019 levels this year, and 41 percent said it had mostly recovered. Fourteen percent said it had partially recovered.

    On average, respondents indicated their domestic travel bookings are at 76 percent of pre-pandemic levels, an increase of four percentage points from an April GBTA poll. International bookings averaged 70 percent of 2019 levels among respondents, up seven percentage points from April.

    NDC Gains Some Ground

    The poll also showed some softening in buyers’ attitudes on New Distribution Capability technology from April, though most buyers still indicate they are at sea in terms of NDC strategies.

    Among buyer and procurement respondents, 71 percent said they still need more information and education on NDC, which represents a drop of 10 percentage points from the April poll. Fewer buyers think airlines are pushing NDC bookings too fast than April as well, with 45 percent saying so in the current poll compared with 53 percent in April.

    Just under a third of buyer and procurement respondents in the survey indicated that they have started to implement NDC In their programs. Ten percent said they have started an implementation that is going smoothly, while 22 percent said they have started an implementation but are experiencing challenges. Half of the buyer and procurement respondents said they have not started NDC implementation; an additional 11 percent said it’s “too early to say,” and the remaining 6 percent were not sure.

    Across all poll respondents, 46 percent listed adoption and implementation on new technologies including NDC as one of their organizations two biggest technology-related challenges in 2024, the highest percentage of any option in the poll. Budget constraints ranked second at 38 percent.

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    mbaker@thebtngroup.com (Michael B. Baker)

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