ReportWire

Tag: Azure AI

  • Dev Diaries: GitHub Copilot at Ramp: Fueling a 10x developer mindset – Microsoft in Business Blogs

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    Coding is a deeply creative act. It’s part engineering, part imagination. You’re writing syntax that brings ideas to life, translating ideas into logic, designing systems, and solving real-world problems. But it’s also fast-paced, ever-evolving and filled with constant learning curves.

    That’s where AI comes in. With tools like GitHub Copilot, developers are gaining a powerful edge – coding faster and thinking bigger.

    It’s a new reality that Austin Ray is already building toward. As AI DevX Lead and Staff Software Engineer at Ramp, he’s pushing the boundaries of how developers work and what they can create.

    “We’re moving into an era of builders,” says Austin. “Code is turning into a byproduct of good specs and guardrails. The real work is choosing the right thing to build and proving it delivers.”

    Leading the way to better dev experiences

    Austin started coding at 11, building Flash games for him and his friends to play. That early curiosity became a career and, eventually, a mission.

    Today, he leads Ramp’s AI Developer Experience team, where he empowers 300+ engineers with modern tooling, fosters an AI-first developer culture and builds scalable systems that streamline workflows.

    “My day usually splits in two,” explains Austin. “In the first half, I’m leading the developer community around AI tooling and coding agents. And in the second half, I’m building platforms to help our AI tooling and coding agents perform even better.”

    GitHub Copilot as a developer’s supercharger

    “We share tribal knowledge every day,” says Austin. “In this fast-changing field, open, honest discussion is how we level up. There’s no substitute for devs helping devs.”

    GitHub Enterprise plays a foundational role in Ramp’s engineering ecosystem. Pull requests (PRs) drive collaboration with clarity and traceability. GitHub Actions, meanwhile, handles the critical behind-the-scenes work, serving as the core engine of Ramp’s CI/CD and significantly increasing developer productivity via automated checks and actions on PRs.

    Quote with a photo of Austin Ray - AI DevXLead at Ramp.

    “Many important conversations about Ramp’s codebase and product happen in PRs.” explains Austin. “The history of these conversations associated with the code they’re discussing is a goldmine for devs and coding agents when fixing related bugs and building related features. And GitHub’s PR system is amazing. GitHub Actions let us spin up automations that improve everything from testing to deployment. It fits seamlessly into our dev processes, and now powers our agent development too.”

    For Austin, GitHub Copilot takes that flow to the next level. He relies on it daily in PyCharm, supercharging both productivity and thinking.

    “GitHub Copilot boosts my productivity by at least 30%. It helps me finish my thoughts and stay at a higher level of abstraction. It reduces cognitive load, lowers activation energy and helps me avoid writer’s block.’ I stay in the zone longer.”

    Other features, such as autocomplete, are also delivering value for Austin, allowing him to reduce repetitive manual tasks and save time.

    “GitHub Copilot autocomplete is the main feature I use. It’s uniquely effective – other tools just aren’t the same. For repetitive tasks, it’s a slam dunk. You just keep pressing that tab key until you’re done.”

    As Austin explains, “The future is about optimizing your workday around coding agents working in parallel. Your job is to lay the concrete for that highway – let the agents do the dev work and jump in only when you’re needed.”

    Riding the AI wave

    Austin believes we’re at the edge of something exponential, and developers need to ride that wave.

    Quote with a photo of Austin Ray - AI DevXLead at Ramp.

    Inspired by the shift, Austin is working on the next evolution: running agents at scale.

    “We’re past the local agent phase. Now we’re asking: how do we deploy these agents reliably in the cloud? How do we give developers the tools to offload work safely and scalably? That’s what I’m building.”

    His advice to fellow developers:

    • Stay open to how your role might evolve.
    • Be flexible, use the best tools available.
    • Follow your curiosity. Experiment boldly.
    • Develop strong opinions about code quality and taste.
    • And most of all, use agents often.

    “Work with them daily. Learn their quirks. Just like becoming a senior engineer, it takes time and exposure. But once you get there, you’ll see further. You’ll plan better. You’ll ship smarter. And that’s how you stay in the game.”

    It’s this kind of developer-led momentum that Azure AI Foundry is designed to support; bringing together product teams and forward-thinking engineers to experiment, learn, and push AI experiences forward.

    Austin’s journey at Ramp is one of curiosity and evolution. With GitHub Copilot and Azure AI Foundry by his side, he’s writing code to shape what’s next.

    As he explains, “There’s a moment when you first start using GitHub Copilot where you understand that software development has fundamentally changed forever. I remember texting everybody, all my friends who were developers, and telling them you have to start using this. It is definitely the future. You will be more productive immediately.”

    Quick five with Austin Ray

    Tabs or spaces?
    Spaces.

    Dark mode or light mode?
    Dark.

    Open source or closed source?
    Depends. Open source was the way, but with agents and unified direction, closed source might offer better product velocity.

    Favorite shortcut?
    Command + Tab. App switching, all day.

    Coding music?
    My “Gotta Go Fast” playlist. House, techno, whatever gets the tempo up.

    Discover how RAMP is transforming customer experiences with Azure AI Services.
    See how they harness AI to deliver smarter, faster solutions.

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    Microsoft in Business Team

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  • A blueprint for leaders: How Allegis Group unlocks, sparks and drives AI innovation – Microsoft in Business Blogs

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    At Allegis Group, empowerment is a mindset. As a global leader in workforce and business solutions, the organization has a common purpose: to create significant opportunities for people and companies to grow and thrive.  

    That purpose drives how Allegis Group operates both externally and internally. When generative AI began reshaping the business world, the organization didn’t wait on the sidelines. Instead, it leaned in and asked: 

     “How can AI help us work better and faster?” 

    What began as a spark of curiosity quickly ignited a movement, reaching HR, operations, IT and delivery teams to reimagine how work gets done. 

    Turning excitement into confidence  

    Here’s what made progress real: 

    • Education-first rollout. Teams got hands-on through demos, pilots and safe environments that made AI approachable. From rewriting Outlook emails with Microsoft 365 Copilot to extracting insights with Azure AI, employees were encouraged to ask, “what if?” and see what was possible. 
    • Leadership-driven transformation. Senior leaders didn’t just endorse AI, they championed it. With backing from the CIO and enterprise architects, AI became a clear priority, giving teams confidence to experiment and adopt new workflows. 
    • Culture of exploration. Curiosity was celebrated. Managers invited AI ideas into team discussions, and employees shared creative use cases that built momentum across departments. 

    “We weren’t focused just on leveraging the technology,” explains Pervez Nadeem, Chief Enterprise Architect at Allegis Group. “Our goal was to reshape processes, remove inefficiencies and free people from the routine tasks that can slow them down.” 

    Real change, real results 

    • Faster time-off requests. PTO calculations that previously took an average of 31 hours now close in just 13 hours with 100% accuracy, thanks to an AI-powered solution built on Azure AI.
    •  Smarter translation at scale. With the Azure AI-based Allegis Language Translation Assistant translations now happen in minutes, saving an estimated $1.5 million year-to-date and ensuring consistency across regions.
    • Everyday productivity. Administrative tasks are now streamlined with Copilot in Microsoft 365 apps and Teams, empowering employees to redirect their time and energy toward the work that matters most.
    • Better candidate experiences. As demand for digital skills accelerates, Allegis Group uses AI to match candidates with personalized job recommendations, speed up onboarding and improve communication, helping customers in every industry connect with top talent faster. 

    “AI is helping us move problems out of the backlog and tackle them faster,” says Anshuman Jain, Enterprise Architect for AI, Allegis Group. 

    Kelly Quick, Compliance Controller at one of Allegis Group’s companies adds: “AI also makes our work more efficient, giving us time back for critical thinking, deeper data analysis and better interactions with colleagues”. 

    The new mindset: AI as a co-pilot 

    For Allegis Group, this is just the beginning. With strategic support from Microsoft and implementation guidance from TEKsystems Global Services (TGS), Allegis Group’s internal systems integrator and a trusted Microsoft partner, the organization is building on its foundation with: 

    • Multi-agent solutions for complex workflows 
    • AI-powered training and onboarding experiences 
    • Intelligent search and knowledge assistance at scale 
    • Enterprise-wide innovation, where every new solution becomes a stepping stone for the next 

    At its core, Allegis Group’s AI journey shows that when people and technology work hand in hand, the results ripple outward. Customers benefit from faster placements, higher retention and cost savings. Candidates gain more personalized opportunities, smoother onboarding and stronger support throughout their careers.  

    Allegis Group_Assets_Quote 1

    By putting AI to work across its business, Allegis Group is reimagining how work gets done internally and reshaping the future of professional services.  

    Read the full case study to see the transformation in action.

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    Microsoft in Business Team

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  • Introducing Instant Chime V5: A Revolutionary AI-Powered Chat-Based Service Desk

    Introducing Instant Chime V5: A Revolutionary AI-Powered Chat-Based Service Desk

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    Today, Instant Technologies, a leading provider of chat-based service desk solutions, proudly unveils Instant Chime V5, a cutting-edge chat-based service desk application leveraging the power of artificial intelligence (AI). This groundbreaking solution is designed to empower employees by resolving their problems swiftly and efficiently.

    Instant Chime V5 takes customer support to new heights by utilizing advanced AI algorithms, natural language processing, and machine learning capabilities. This intelligent system proactively addresses employee queries, identifies issues, and offers automated solutions, significantly enhancing the overall user experience. With Instant Chime V5, organizations can foster a more streamlined and productive work environment.

    The key feature of Instant Chime V5 is its ability to preemptively resolve problems before escalating them to a live person. By harnessing an embedded content management system (CMS) and AI, the service desk accurately analyzes incoming queries and employs automated solutions based on an extensive FAQ knowledge base. This proactive approach not only saves valuable time but also ensures swift resolution for employees, improving productivity and reducing downtime.

    “We are thrilled to introduce Instant Chime V5 as an extension to our existing service desk offerings,” said Peyton McManus, CEO of Instant Technologies. “This revolutionary platform empowers employees to resolve their issues efficiently while minimizing their reliance on live support agents.  Instant Chime V5 also integrates with Microsoft Teams in order to provide immediate access to help – from any device at any time.”

    Key Features of Instant Chime V5:

    1. AI-Powered Assistance: Instant Chime V5 leverages AI services to analyze employee queries and provide instant automated solutions.
    2. Preemptive Problem Resolution: The system proactively identifies issues and offers resolution steps to employees, minimizing the need for escalation.
    3. Seamless Integration: Instant Chime V5 seamlessly integrates with existing IT infrastructure such as Microsoft Teams and Microsoft Office 365, ensuring a smooth implementation process.
    4. Enhanced User Experience: Employees enjoy a user-friendly chat-based interface that is intuitive and efficient, empowering them to find resolutions quickly.
    5. Knowledge Base Expansion: The AI-driven platform continuously learns from interactions, constantly improving its knowledge base for enhanced accuracy and effectiveness.
    6. Analytics and Insights: Instant Chime V5 provides comprehensive analytics and insights into employee queries, enabling organizations to identify trends and optimize support processes.

    Instant Chime V5 is poised to revolutionize service desk operations and set new standards in employee support. By combining AI technology with intuitive chat-based workflows, organizations can create a proactive, efficient, and user-friendly support environment.

    For more information about Instant Chime V5 and its features, visit https://www.chimev5.com or Instant’s main site at: https://instant-tech.com.

    About Instant Technologies: Since 2002, Instant Technologies has been a leading provider of innovative service desk applications dedicated to empowering businesses with chat-based applications. With a strong focus on end user UI and creating value for our customers, Instant Technologies strives to deliver transformative solutions that drive growth and efficiency.

    Media Contact: Peyton McManus, CEO and Founder, Instant Technologies: pmcmanus@instant-tech.com 603.418.8735

    Twitter: @TeamInstant

    Source: Instant Technologies

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