ReportWire

Tag: analytics

  • Avoid the After-Click Abyss

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    Marketers obsess over clicks. We A/B test headlines, refine creative, and squeeze every cent of ROI from media budgets. Yet, most performance collapses right after the click. That invisible drop-off.

    The after-click abyss is where customers vanish into a maze of embedded browsers, login walls, and broken attribution. You paid for the audience. But you lost the customer.

    The problem isn’t your ad copy or landing page speed. It’s the fragmentation of mobile itself. This challenge isn’t new. I previously explored how smart links became a way to restore continuity across splintered mobile experiences, work that now feels like an early warning for the scale of what marketers face today.

    Every major app, Instagram, TikTok, Facebook, and even email clients, now act as their own mini browsers. Each has isolated cookie storage and no referral data.

    To your analytics platform, that means one customer suddenly looks like five different people: one in Safari, one in Facebook, one in TikTok, one in Gmail. To your customer, it feels like starting over with every tap.

    When a shopper clicks an Instagram ad and lands inside Instagram’s in-app browser, that session doesn’t recognize her login or past purchases. She’s asked to sign in again. Friction wins, thus you lose.

    Or a text message link opens in the wrong browser (outside your brand’s app) where tracking breaks and attribution disappears. The conversion may still happen, but it’s logged as “organic.” Multiply that blind spot across millions of sessions, and your performance data becomes fiction.

    Where journeys quietly break

    Most “broken journeys” aren’t technical failures; they’re context failures.

    • A QR code leads to a generic country-selector page instead of a localized offer.
    • A paid social link opens in a sandboxed browser that can’t recognize prior behavior.
    • A remarketing ad drives a user into a duplicate session that analytics can’t connect.

    Each tiny misfire adds friction, erodes trust, and drains return on ad spend. According to Accenture’s 2025 Me, my brand, and AI report, 34 percent of consumers want to feel special, and would switch from a preferred brand to another that does this. Those who experience emotionally engaging interactions are 2.3 times more likely to recommend the brand and 1.7 times more willing to pay a premium. When post-click continuity breaks, so does that sense of connection, and with it, the loyalty that drives long-term value.

    The cost of invisible friction

    These quiet leaks rarely make headlines, yet they siphon billions in abandoned carts and lost conversions annually. They distort ROI calculations, mislead media allocation, and mask high-performing channels that never get credit.

    Worse, they erode digital trust. A customer who must log in twice or reconfirm preferences doesn’t feel “recognized;” they feel unknown. In an age when attention is currency, that’s an expensive first impression to waste.

    Most marketers never see it because analytics dashboards stop at the click. The data looks healthy, traffic steady, yet conversion rates are “average.” Beneath the surface, embedded app browsers and cookie silos prevent your measurement tools from seeing where people actually drop off.

    Close the abyss with intelligent linking

    The solution begins before the landing page, at the link itself.

    Smart, context-aware links detect device, browser, and app ownership in real time, then route each user to the most seamless destination:

    • Opening the right screen in your mobile app
    • Bypassing redundant logins
    • Localizing language and currency automatically

    These intelligent links capture metadata that traditional analytics miss, such as which app or embedded browser drove the click, which country or language was used, and whether the visitor opened a native app or web view.

    Suddenly, marketers regain the missing visibility. Campaigns can be optimized for the after-click experience, not just the pre-click audience.

    Smart linking doesn’t replace your stack, it strengthens it. It turns the humble hyperlink into a dynamic bridge—one that closes the gap between platforms, browsers, and customer intent.

    A ten-minute audit for marketers

    If you suspect an after-click abyss in your funnel, run this simple diagnostic:

    In today’s splintered mobile landscape, the only consistent signal left is the link itself. It’s the thread that ties the ad impression to the conversion, the audience to the outcome.

    Marketers who master the after-click experience aren’t just improving UX, they’re reclaiming lost revenue, restoring measurement integrity, and rebuilding customer trust.

    Because in the end, performance marketing isn’t about getting the click. It’s about ensuring every click counts.

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    Brian Klais

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  • Grading The Week: Broncos’ passing woes wouldn’t be saved by Jaylen Waddle at NFL trade deadline

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    Jaylen Waddle can’t throw the ball to himself.

    It’s kind of been the worst “best” week for the Broncos that anybody on the Grading The Week (GTW) crew can remember.

    After all, the orange and blue went 2-0 over the last seven days to extend Denver’s lead atop the AFC West with an 8-2 record. The Broncos set up a showdown with the Chiefs (5-4) at Empower Field on Nov. 16 that could officially end the Mahomes-Reid stranglehold on the division.

    It’s how they got there. A victory over the Texans (18-15) was due to a brilliant defense and a very timely injury to Houston quarterback C.J. Stroud. A win over the Raiders (10-7) on Thursday night was an exercise in sheer agony. Brilliant defense again, but mostly agony.

    In between the games, Sean Payton was grouchier than usual. And on Tuesday, despite being on track for a No. 1 or No. 2 seed in the AFC playoffs, the Broncos elected to stand pat as the trade deadline came and went. Marcedes Lewis, the 41-year-old “blocking” tight end, was Broncos Country’s midseason acquisition of note. Everybody dance!

    Broncos at the NFL trade deadline — D

    Payton insisted midweek that he had everything he needed inside Broncos Park Powered by CommonSpirit. Against Vegas, his offense showed him otherwise.

    Several reports over the last few weeks had the Broncos sniffing around at offensive additions, primarily at wide receiver. Denver was allegedly a suitor for New Orleans wideout Rashid Shaheed, only to be pipped by the Seahawks.

    NFL reporter Jordan Schultz then claimed the Broncos reached out to the Dolphins to inquire about Shaheed clone Jaylen Waddle, only to find the reported asking price — a first-round draft pick, at the least — to be too steep.

    Considering the Colts (7-2) coughed up two first-round picks to free star cornerback Sauce Gardner from the Jets, it puzzled the kids in the GTW offices why the Broncos wouldn’t consider a corresponding move in kind. Nix will only be on a rookie contract for so long, and the Broncos’ cap situation improves significantly in 2026.

    Waddle would be an upgrade over Troy Franklin. But we’re not sure he’d be a significant improvement over Marvin Mims Jr., assuming the latter is good to go. And it would be a waste of a first-rounder to land a guy that Sean Payton would likely just be asking to block on screens anyway.

    DePodesta is a Rockie! — C

    The GTW gang is torn on this one. We’re mildly and pleasantly surprised that Rockies CEO Dick Monfort hired a director of baseball operations from a) outside the organization; and b) outside his genetic family tree. Baby steps, after all, are still steps.

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    Sean Keeler

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  • ConnectOne Bank builds data lake in-house | Bank Automation News

    ConnectOne Bank builds data lake in-house | Bank Automation News

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    ConnectOne Bank built its own data lake and data warehouse in-house to allow for access to insights for all departments. 

    One of the first assignments for the $9.8 billion Englewood Cliffs, N.J. -based bank’s Chief Technology Officer and Executive Vice President Sharif Alexandre was to “build a data lake and a data warehouse so that we can aggregate the data from our various data sources,” he told Bank Automation News, noting, it took approximately nine months to have the data lake and data warehouse fully functional but it’s “an ongoing effort that never really stops.”

    According to Amazon Web Services, a data warehouse stores data in a structured format and a data lake hosts raw and unstructured data. 

    Before the data warehouse, the bank had to export data to other systems that required various formatting. Now, the same data can be organized in a single place and exported out to other systems, said Alexandre, who joined the bank in 2022.  

    “There are obviously systems out there that we could have built off the shelf or customized, but we decided to build from scratch because we wanted to have that control over every part of that architecture,” Alexandre told BAN. By building in-house, the bank controls it all — from how the data is built to the organization of workflows to the analysis of the data. 

    When evaluating the options for the data lake and data warehouse, including cloud-based services, cost was a consideration but the decision to build “was largely driven by our desire to fully manage the orchestration of the data we were ingesting,” he said.

    Bankwide efficiencies

    The data lake serves as a “foundation for everything else that we can build on top of,” he said.  

    For example, with access to structured data, departments can glean information to help with planning, he said. That wasn’t always the case. 

    “For a long time, data was the responsibility of a team, and really one department accessed the data, and now with so many different departments running reports, logging into our data lake, understanding client behaviors … allows us to look ahead very differently,” Siya Vansia, chief brand and innovation officer, told BAN.  

    With an in-house data lake, Vansia said the bank’s team can more easily use data to: 

    • Understand client behavior; 

    Early-bird registration is now available for the inaugural Bank Automation Summit Europe 2024 in Frankfurt, Germany, on Oct. 7-8! Discover the latest advancements in AI and automation in banking. Register here and apply to speak here.   

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    Whitney McDonald

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  • AI helps JPM analysts | Bank Automation News

    AI helps JPM analysts | Bank Automation News

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    NEW YORK — JPMorgan Chase is deploying AI to help investors research the likeability and growth trajectory of companies.  The $3.5 trillion bank created its AI-driven “social calculator” to track positive, negative and neutral social media comments about companies, Manuela Veloso, head of AI research at JPMorgan Chase, said at the AI for Financial Services […]

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    Vaidik Trivedi

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  • Why JPMorgan’s chief data and analytics officer sits on operating committee | Bank Automation News

    Why JPMorgan’s chief data and analytics officer sits on operating committee | Bank Automation News

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    JPMorgan Chase’s chief data and analytics officer sits within its operating committee to keep up with ongoing AI investment and implementation bankwide.   Appointed in June 2023, Chief Data and Analytics Officer Teresa Heitsenrether serves on the $3.7 trillion bank’s operating committee and reports directly to Chief Executive Jamie Dimon and Chief Operating Officer Daniel […]

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    Whitney McDonald

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  • Dan Campbell and the Detroit Lions Were Right to Trust Math

    Dan Campbell and the Detroit Lions Were Right to Trust Math

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    Photo: Ezra Shaw/Getty Images

    As I’ve gotten older, I’ve realized that, in almost any field, from sports to politics to economics to media to parenthood, there are essentially two types of people: people who want new information, and people who don’t. You have people who are trying to learn, and you have people who have decided that what they already think is just fine, thank you. Perhaps not coincidentally, as the years go by, the first group tends to transform inexorably into the second. But — and this is what’s most important — in the end, the second group always loses.

    On Sunday, the long-suffering Detroit Lions, trying to reach their first Super Bowl ever, blew a 17-point lead to the San Francisco 49ers in the NFC Championship Game on Sunday. Many, many things went wrong for the Lions during a nightmarish second half, from dropped passes to untimely penalties to a freakish, act-of-God play in which a Lions defender had a pass bounce through his hands and off his helmet and somehow end up with a game-changing 49ers 51-yard play that led to momentum-shifting touchdown:

    Of all the things that went wrong for the Lions, though, the takeaway from many old-school NFL observers the morning after was: They used too much math.

    The reason? Lions coach Dan Campbell, a hyperaggressive metalhead former linebacker who looks and acts like a professional wrestler and thus no one’s idea of a pencil pusher, uses analytics. Specifically, he, guided by his analytically driven front office, followed statistical probability in his decision making rather than whatever may or may not have been in his gut. Thus, Campbell passed on multiple opportunities to kick field goals (worth three points) and instead go for touchdowns (six points; 6 > 3) in key moments, and, unfortunately for him and his team, the probabilities didn’t pay off for him; the Lions missed on two huge fourth-down plays, which led directly to the 49ers victory.

    As someone who has obsessed over baseball for as long as I’ve known baseball exists, it is difficult to overstate the impact analytics had on how I (and so many others) viewed the game, thanks to the analytical baseball writers like Bill James and Rob Neyer who introduced me (and countless others) to this lens. So much of what I thought I knew about the game was wrong. Walks really were as good as a hit; the most important thing a hitter can do is get on base; strikeouts are not that big of a deal; RBIs and batting average are pointless stats; the hit-and-run is counterproductive and sort of dumb. How could I have known so little about something I loved so much? Those writers, along with the crew at Baseball Prospectus (boosted by Michael Lewis’s best seller and subsequent movie Moneyball), didn’t just change the way I thought about baseball; they changed how generations of fans — and, eventually, front offices and players — thought about baseball. The sport quite famously resisted this change for many years, and if you listen to John Smoltz or any other of a number of older, crotchety baseball television broadcasters, you might think that debate remains unsettled. But the war is over. There isn’t a baseball team that isn’t run by the very stat-heads who were once the outcasts, and there isn’t a player who doesn’t know their spin rate or exit velocity. The reason for this is simple: Using analytics — which, at their core, exist simply to determine probabilities of success — gives you a better chance to win. People like to win. That’s why they play sports.

    Every sport has been changed by the analytical revolution, from basketball (which now focuses on three-point shooting, thanks to the mind-blowing mathematical formula: 3 > 2) to soccer (which pays almost as much attention to “expected goals” as actual goals) to even boxing (sensor technology can actually quantify how much that face-punch just hurt). If there has been one sport that has been slowest to embrace their revolution, it has undeniably been the NFL. In fact, football seems to be going through the same dumb fights baseball went through 15 years ago. So it comes as no surprise that a whole bunch of John Smoltzes have decided the reason the Lions lost on Sunday night was not the dropped passes or a lack of execution but all that math.

    Leading this charge has been Pro Football Talk’s Mike Florio, who in his well-read column on Monday morning voiced what he clearly hopes will become the new conventional wisdom: The math bros are ruining football.
     
    “Enter analytics, the effort by mathematicians to infiltrate NFL front offices (and to get NFL paychecks) without possessing traditional football skills,” Florio sniffed. “It worked in baseball, so they decided to move it to football. Even if it doesn’t work nearly as well in football as the mathematicians insist.” Florio wasn’t alone in this complaint, but his practiced Luddite-ism was the most evocative of the same tired argument people made about baseball (and other sports) 20 years ago — before those arguments were rendered so ridiculous that no serious person could possibly make them anymore and still remain a part of their sport.

    Coach Campbell’s decisions were not out of character: Going for it on fourth down was his modus operandi all season and was, in fact, a big part of why he and his team were a win away from the Super Bowl. The Lions are considered one of the more analytically driven front offices in the sport, one of the primary reasons they just had their best season in more than 30 years. But rather than recognize the Lions as the Moneyball Oakland A’s (or the NBA’s “Seven Seconds or Less” Phoenix Suns, another canonical analytical vanguard team) — a canary in the coal mine who other teams would end up emulating for years to come — the NFL’s tough guys (wannabe and otherwise) have decided that the very analytics that led the Lions to the NFC Championship Game are the reason they (and Campbell) lost it.

    This is not to say that analytics are the be-all and end-all of the NFL any more than they are in any other sport: Even the wonkiest efficiency expert in the most McKinsey-esque MLB front office would tell you analytics are best mixed with on-field scouting and, of course, having big talented humans on your team who can run, throw, jump, and tackle. But the usefulness of analytics is a settled fact in every other sport, and the talking points these detractors use are now decades past their expiration date.

    Campbell was simply doing what gave his team the best chance to win, which is what every coach has tried to do forever. One doesn’t need to be a “mathematician” to do so; Campbell certainly isn’t one. He just went for it on fourth down. His strategy didn’t work. But he made it clear after the game that he’d do it again. Because that’s what playing probabilities is. It sure beats trusting your gut. The NFL is a zero-sum game: Everyone’s trying to win. The rest of the NFL saw what the Lions did this year and will copy them. Most teams have already started. In 20 years, we will all see the Florios of the world as figures of mockery, just like we all do with those bygone baseball dinosaurs from 20 years ago. Meanwhile, coaches like Campbell will keep doing the same thing and thriving because of it. Sports are about winning and finding new ways to do it. And math always wins. That’s why it’s math.



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    Will Leitch

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  • This Is the Top Budget Priority for Marketers Today | Entrepreneur

    This Is the Top Budget Priority for Marketers Today | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Recession or no recession, marketing budgets are getting smaller. Marketers are being asked to do more with less.

    The upside of this is that it provides clarity to the priorities marketers need to make with the budget they have. Time and money work the same way in that regard. Given an unlimited number of hours in a day, you’d accomplish everything. But that’s not how life (or budgets) work.

    Over several informal conversations with marketing leaders at over 20 companies across a range of industries, we asked what struggles, pain points and wish lists dominated their day and influenced their spending decisions.

    Specifically, we asked what their priorities were when making budget allocation decisions.

    One clear desire rose above the rest — Reporting and Analytics. If they were given free money to spend on anything they liked, increasing their reporting and analytics capabilities regularly came out on top among the wish lists.

    Related: How to Grow Your Business With Marketing Analytics: The Ultimate Guide

    The marketer’s wish list

    Here are the top 10 results, in order of importance, of how these marketing leaders told us they would stack rank their priorities against their budget. This was not a list of pre-set options, but rather what they volunteered themselves that simply laddered up into the categories below.

    Take a look and see if your priorities match:

    1. Reporting / Analytics

    2. Machine Learning / Artificial Intelligence

    3. Stability

    4. Audience Growth

    5. Customer Journey

    6. UI and operational efficiency

    7. Privacy and Trust

    8. Loyalty

    9. Content

    10. Simplify Stack

    Why Reporting / Analytics?

    The first question, of course, is why? What makes Reporting and Analytics so important that it so far outpaces the other items on this potential wishlist?

    For starters — ROI. Marketing departments have to constantly justify every action and every dollar through the results they achieve. Marketers (and those they report to) need to see that their efforts are performing as expected in terms of direct attribution (read: revenue) across all channels — email, mobile, and so on.

    That leads us to autonomy. Marketing teams would prefer to analyze the results of their campaigns themselves directly from the platform they use, rather than rely on a separate IT or tech department to pull data for them.

    Not only is this more efficient from a time/resources perspective (eliminating the back-and-forth request/response/request/loop), but it also makes the insights gained more actionable within the marketing team and the campaigns they manage.

    Automation is another one. Marketing teams are trending smaller as budget is pulled away into building IT and tech-focused groups like marketing automation. So, marketers say they’re spending too much time on data creation and the manual tasks behind that effort, and would prefer platforms with built-in automation wherever possible to help them.

    This includes connecting data and analysis functions directly with the CRM platform they use, as well as proactive predictive customization to automatically implement campaign changes based on pre-set parameters.

    And finally, monitoring is a big part of the data/analysis equation. The ability to monitor incoming data and make rapid changes as needed is a logical place to invest data and analytics dollars. This includes robust A/B testing capabilities with the ability to rapidly and dynamically modify tests on the fly, as well as the ability to monitor the entire customer journey.

    Preferably, this monitoring can take place through a single dashboard that compiles all datasets from across the platform (or integrates data from multiple platforms) to reduce the number of multiple screens or handoffs necessary with most systems today.

    Related: 5 Analytics Tools to Supercharge Your Marketing Strategy

    What to report/analyze?

    The ability to report and analyze data is one thing. Knowing what data to focus on is another.

    Revenue was a common data point the marketers we spoke with wanted to measure. Partnering with a technology company that can track web behavior and tie it back to channel performance is a key data point. What marketing emails, ads and other tactics are driving the most revenue, and why? If something outperformed historical trends, what was the differentiating factor? Could a change in one channel drive a shift in channel share?

    Engagement stats like clickthrough is another important metric to monitor because engagement often leads to revenue. Conversions are important.

    And finally, ensuring that interested customers are being serviced properly through digital channels to avoid involving a human intervention, which can tie up resources and ultimately slow down a conversion. Imagine receiving a push notification with a coupon code but then not being able to redeem that code upon checkout.

    The “human” cost associated with any digital channel snafu can be expensive in the form of customer service representatives ultimately needing to complete the transaction. Keeping the activity online and completing sales in a single session is the mark of a well-functioning marketing campaign that drives both engagement and revenue.

    Ultimately, the number one goal is to avoid sparking a phone call to customer support. A phone operator can only assist one person at a time, while a website can serve thousands.

    On paper, good data reporting and analysis seem obvious. Time and time again, good data and analysis result in improved ROI. But in the reality of the fast-paced marketing world, carving out the time needed to both collect and analyze data can be difficult when doing so remains a manual process.

    That’s why companies should seek out and demand automated reporting and analytics features from their marketing platform providers. Revenue modeling and channel attribution are too important to be left to chance. Working with a platform that can easily automate this kind of performance reporting, and then using AI to detect the small shifts in these results, gives marketers the insights they need to optimize their efforts in real time.

    In other words, the same tools that marketers use to automate marketing outreach should make collecting and extrapolating data just as easy and automatic. This allows marketers to spend more time making the data more actionable for more personalized communications — and ultimately, more meaningful relationships.

    Related: 10 Tools Helping Companies Manage Big Marketing Data

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    Michelena Howl

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  • How to Harness Data for the Underserved Market | Entrepreneur

    How to Harness Data for the Underserved Market | Entrepreneur

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    Opinions expressed by Entrepreneur contributors are their own.

    Simply knowing who’s included in our most underserved populations can be a challenge that makes public sector outreach nearly impossible. To overcome these obstacles and better serve consumers, we must first identify the underserved and their needs. Public agencies can use two powerful tools to help reach the most vulnerable: credit and alternative data.

    Defining underserved populations

    The first thing agencies must do is understand what an underserved population is. The Department of Health and Human Services (HHS) has a good definition specific to healthcare: individuals who have experienced healthcare disparities. Healthcare disparities can manifest due to a lack of available services, difficulty accessing care and limited knowledge about navigating the healthcare system or finding providers. Agencies looking to define underserved populations can adapt this definition to their specific fields.

    The Federal Reserve also has a good working definition: people who don’t have access to a bank. This lens is handy because a lack of access to essential banking functions is a significant barrier to receiving other public services. Without a bank account, options to cash checks are limited and often come with additional hurdles like stricter controls, timing requirements, increased fees and more. Those without a bank account also can’t receive direct-deposit benefits or savings interest rates that could help them get ahead. Identifying the unbanked or underbanked first is an excellent way to use data to find and reach more individuals likely underserved by public benefits.

    Research shows underserved populations regularly fit into specific demographic groups. These groups include the unemployed and elderly, veterans, disabled persons, those living below the poverty line and those residing in rural areas. Through a combination of factors, these groups are at the highest risk of needing government benefits while often participating in assistance programs at lower rates.

    Related: Leverage the Power of Data to Boost Your Sales — and Your Customer Connections

    Out-of-reach insights

    As it stands, government agencies could better understand who uses their services. A lack of comprehensive understanding is partly due to outdated privacy laws and red tape; until recently, government websites weren’t allowed to collect cookies on their visitors. Of course, there’s a fine line between privacy protection practices and using data to reach underserved populations better. Still, many government agencies can be more effective in using the data they have at their disposal. Crucial insights may remain out of reach for agencies that struggle to analyze the reams of data that can exist across systems.

    Public sector executives must meet this pervading problem with a viable solution. Veterans are one significantly underserved group — often because states don’t have access to a robust database covering their veteran populations. However, they’re only one of the groups often overlooked by public agencies. And while many agencies are getting better at using digital tools and data analytics, there’s still work to be done. Improving outreach is one way to close this gap, and we can do so through the judicious use of good data.

    Related: Using Data Analytics Will Transform Your Business. Here’s How.

    Data unlocks doors

    The private sector is good at leveraging data to identify and reach its customers. Most brands and companies know the demographic data of their typical consumers — and they’re experts at turning that knowledge into profits. Data can reveal where a company’s target market lives, how it responds to advertising and other key behaviors that better enable retailer outreach. Public sector agencies can operate in the same way.

    For example, take the bus system in Montgomery County, Maryland. The county’s Department of Transportation redesigned its bus system to introduce the Flash. That redesign happened because the agency looked at its proprietary data behind its typical user. Before the redesign, bus riders often had to make multiple transfers, adding inconvenience to their lives.

    The Montgomery County Department of Transportation (MCDOT) reviewed whom this problem impacted, the peak times it affected them, and how the city utilized the busing system. Then, it created new routes, resulting in significantly improved and efficient customer experiences. Innovations like these are precisely what other public sector agencies need to embrace to serve constituents more effectively.

    Related: Redefining Customer Engagement in a World Where Data Privacy Reigns

    Taking action

    Good data is essential to determine the best way to connect with consumers. But how exactly do busy public sector leaders begin implementing a more robust data analytics strategy? External data is readily available through many public sources. Companies like credit reporting agencies have access to a plethora of information on underserved populations. They can help pinpoint the most vulnerable audiences — who they are and what they need — to maximize the good a new outreach program can do.

    Internal usage data may also be key to determining the highest area of need. Public transit is an excellent example: Adding a bus route in an affluent suburb may not be as important as expanding or optimizing routes in a high-density metropolitan area because most suburban people have cars. Agencies will only discover information like this by leveraging data.

    Analytics are particularly valuable when they inform the best strategy to reach those in need. Not all methods work for all audiences; one group may be best reached via email, another may be more open to television ads, and yet another may be most receptive to telephonic outreach. Analytics can provide valuable insights that keep agencies from wasting resources on dead-ends or unnecessary services.

    Quality service begins with informed outreach

    Public services are intended to help the people who need them most. But to meet the mark, we must first know their needs. Improving the customer experience begins with a solid outreach strategy guided by both external and internal data and analytics.

    Modern tools can help us close the gap in need, enhancing the quality of life for the most vulnerable and elevating our society. Data is the engine powering the train toward that goal.

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    Scott Straub

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  • Ideal Credit Union launches analytics solution through Alkami | Bank Automation News

    Ideal Credit Union launches analytics solution through Alkami | Bank Automation News

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    Ideal Credit Union launched data analytics solution Segmint on its Alkami digital banking platform in December to offer a customizable experience for its members. Segmint, which was acquired by Alkami in April 2022, uses account transaction data to enable an FI to “get the right offer to the right people at the right time,” Alisha […]

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    Whitney McDonald

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  • Macy’s CFO says his finance team will help ‘shape outcomes’ in 2023, not just report results

    Macy’s CFO says his finance team will help ‘shape outcomes’ in 2023, not just report results

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    “The finance team will not report the news,” says Macy’s Inc. CFO Adrian V. Mitchell. “The finance team is going to help shape outcomes with our partners across the enterprise. That mindset shift was quite critical.”

    As we head into 2023, I followed up with Mitchell about the progress of Macy’s transformation to a digitally-led business. He says the finance, planning, merchandising, and supply chain teams are working together to modernize the retailer, which has been in business for more than 150 years.

    “Much of the modern department store ambition is about retooling Macy’s by building new capabilities, exiting legacy capabilities, and showing up for the customer,” he says. 

    Macy’s Inc. CFO Adrian V. Mitchell / Courtesy of Macy’s Inc.

    By streamlining its supply chain, Macy’s improved inventory turnover by 15% compared to before the pandemic, the company reported in its Q3 earnings. A big part of supply chain and inventory management has to do with analytic capabilities using tools like machine learning and demand forecasting, Mitchell says. 

    With a deep focus on the supply chain in 2021, “We were able to get the vast majority of our inventory in time for the holiday, and very little [of 2021 goods] actually spilled into 2022,” he says. “In 2022, we’ve seen the supply chain loosen up. The fill rates continue to improve every month, and every quarter this year. So we’ve adjusted and we’re watching confirmed orders.”

    He continues, “So if you think about the 2022 holiday, we had 55% newness, which is 30 percentage points higher than 2019. We’re coming into the season with a lot of newness as a fashion retailer, and we can actually adjust in season based on the demand profile.”

    Location-level pricing is an area where Macy’s uses machine learning, Mitchell says. For example, they can look at the velocity of a particular item like a black Polo sweater, its inventory availability in specific locations, and availability for the digital business “Then we can predict for that black Polo sweater what the appropriate markdown magnitude and timing should be,” on a case basis, he explains. This is different from the past when looking at the sell-through rate and then making decisions on markdowns that would apply to every store in a particular region, he says.

    “Pricing analytics continue to pay dividends for us,” Mitchell says.

    Mitchell has replaced manual processes with technology that includes enterprise reporting “that’s one truth for how the entire leadership team and their managerial teams talk about performance,” he says. “We talk about inventory, sales, margin, credit business, marketplace business, all on one sheet of data and information.”

    Macy’s reported net sales in Q3 were $5.2 billion, down 3.9% compared to the same time last year. However, the retailer beat estimates. We’re pleased to be on the higher end of our sales expectations,” Mitchell says. “We were able to beat the bottom line handily relative to expectations.” 

    “Our stores were ready for the holiday in mid-October,” he says. “This year, we believe the holiday pattern is very much a pre-pandemic pattern.” The demand is on Black Friday, Cyber Monday, cyber week, and the 10 to 12 days leading up to Christmas, he says. 

    “The consumer remains under pressure,” Mitchell says. “We do recognize that in dollars things are more expensive on the nondiscretionary side. So we have to continue to delight the customer.” The company will be able to share more data in January, he says.

    For Mitchell’s finance team, getting a 360-degree view of the business is critical, and you can’t just do that from your desk. “My finance leaders and their teams are now going to [distribution centers], they’re going to stores, they’re sitting in working sessions with business partners to understand the levers that we need to pull in order to drive the financial outcomes,” he explains. 


    See you tomorrow.

    Sheryl Estrada
    sheryl.estrada@fortune.com

    Big deal

    Accenture’s new report, “Payments Gets Personal,” explores the consumer transaction journey and provides insight on future payment innovations. Globally, 66% of consumers surveyed use cash for payments at least five times a month. By region, North America had the lowest percentage of consumers (59%) that use cash frequently. Debit card came in second as the most frequent form of pay globally (64%). And more than half (56%) of respondents use a digital wallet. Biometrics payments is the authentication of physical characteristics such as retinas, fingerprints, and faces. Forty-two percent of respondents believe biometrics are likely to be widely used by 2025. In addition, 9% said they would be willing to use it as their in-person primary method of payment, if available, by 2025. The findings are based on a survey of more than 16,000 consumers in 13 countries across Asia, Europe, Latin America, and North America.

    Courtesy of Accenture

    Going deeper

    Amazon Web Services (AWS), Amazon’s cloud computing services, the company’s “best performing and least recognized business, is cutting few, if any jobs,” and may even add headcount next year, writes Fortune’s Geoff Colvin. For his piece, “The CEO of Amazon Web Services likes to hire people who are ‘restless and dissatisfied.’ Here’s why,” Colvin sat down with Adam Selipsky to talk about the culture of AWS and how he chooses team members.

    Leaderboard

    Christina Zamarro was promoted to EVP and CFO at The Goodyear Tire & Rubber Company (Nasdaq: GT), effective Jan. 1. Zamarro will succeed Darren R. Wells, who will become EVP and chief administrative officer. Zamarro joined Goodyear in 2007 after several years working for Ford Motor Company. She’s currently VP of finance and treasurer at Goodyear. For more than 15 years with the company, Zamarro has played key roles in financial strategy, treasury, and investor relations functions.

    James M. Moses was named vice chairman and CFO of First Hawaiian Bank and its parent company First Hawaiian, Inc. (Nasdaq: FHB), effective Jan. 3. Moses has more than 20 years of experience in the banking field. He joins the company from First Bank in St. Louis, Missouri, where he served as EVP and CFO. His previous experience includes serving as EVP and CFO of Berkshire Hills Bancorp, and SVP and manager of Asset Liability Management at Webster Bank.

    Overheard

    “We still have some ways to go.”

    —Federal Reserve Chair Jerome Powell said at a press conference on Wednesday that officials were not close to ending their campaign of interest-rate increases to tame inflation. Powell’s statement followed the central bank’s announcement of a 0.50 percentage point interest rate hike, which is smaller than the four previous hikes of 0.75 percentage points. Officials also signaled borrowing costs would head higher than expected next year, Fortune reported.

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    Sheryl Estrada

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  • Webgility Named FrontRunner for Shipping Software by Software Advice

    Webgility Named FrontRunner for Shipping Software by Software Advice

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    The ecommerce automation SaaS company thanks its customers for the recognition and promises to continue prioritizing their needs.

    Press Release


    May 26, 2022

    Webgility announced today it was named a FrontRunner for Shipping software by Software Advice, the latest in a series of accolades from peer-review organizations. FrontRunners is designed to help small businesses evaluate which software products may be right for them.

    “Customer success and satisfaction is our North Star, and we prioritize providing solutions that address their pain points,” said Parag Mamnani, founder and CEO of Webgility. “We are honored to be recognized by them and by Software Advice for helping to save time and do more by leveraging automation.” 

    FrontRunners is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on Usability and Customer Satisfaction ratings for small businesses.

    FrontRunners for Shipping software is available at https://www.softwareadvice.com/scm/shipping-comparison/#frontrunners.

    As the automation solution of choice for thousands of established retailers, brands, wholesalers, and their accounting professionals, Webgility helps ecommerce businesses process millions of orders each month. The software automatically integrates sellers’ sales and operations channels with their accounting platforms, and also offers a robust inventory management solution and seamless shipping capabilities. The resulting intelligence allows users to make more informed decisions and fuels productivity, predictability, and profitability.

    “Once we got [Webgility] connected to our online selling platforms and QuickBooks, this software freed up so much of my time,” one reviewer wrote. “It allowed me to transition into a more impactful position with the company.”

    To learn more about Webgility and see verified customer reviews, visit Software Advice

    ABOUT WEBGILITY

    Commerce is changing rapidly. Your customers have increasing expectations. Your competitors are on your heels. Stop wasting precious time on data entry, jumping into multiple systems, and tracking mind-numbing spreadsheets. Webgility’s Modern Commerce Workspace™ is designed to work with QuickBooks and brings together all your commerce apps. With Webgility, you can expand your ecommerce business, cut time and money spent on accounting, and get insights to increase profitability. Recognized as the leader by G2 for providing top-rated solutions and services for SMBs, it’s no wonder over 5,000 businesses rely on Webgility every day. Let us help you get back to business so you can grow faster and win. Learn more at www.webgility.com.
     

    Media Contact

    Taylor Knauf
    taylor.knauf@webgility.com
    877-753-5373

    Required disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

    Source: Webgility, Inc.

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  • Launchmetrics Acquires Its Main Competitor, DMR, Strengthening Its Data and Analytic Capabilities — Becoming the Undisputed Category Leader in Brand Performance

    Launchmetrics Acquires Its Main Competitor, DMR, Strengthening Its Data and Analytic Capabilities — Becoming the Undisputed Category Leader in Brand Performance

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    Together, they offer clients the best of both worlds; the industry-recognized technology behind Launchmetrics’ solutions along with DMR’s 20 years of historical data and reputable white-glove expertise.

    Press Release


    Mar 29, 2022

    Launchmetrics, the leading Brand Performance Cloud for the Fashion, Luxury, Beauty (FLB) industries, announces the acquisition of their largest competitor, DMR. Following the acquisition, Launchmetrics becomes the SaaS provider to over 1,200 FLB brands, offering the most comprehensive brand performance solution. This strategic move marks the company’s fifth acquisition*, projecting Launchmetrics to the undisputed category leader in Brand Performance.  

    For Fashion, Luxury and Beauty industries, the brand is the most important financial asset, with investments upwards of $250B/year on activities directly linked to brand reputation. While there are a multitude of tools that track business and financial performance, Launchmetrics provides the only end-to-end solution to measure brand performanceTheir Brand Performance Cloud provides optimization and measurement tools enabling executives to make smarter decisions around their branding efforts. 

    “This is a significant moment for Launchmetrics,” states Michael Jais, CEO of Launchmetrics. “We’ve been working hard to create the industry’s most powerful solution to optimize and measure brand performance – thanks to DMR’s added value, our momentum is propelled, with more than 1,200 clients using our tools today.  I am proud to say that we’re an undisputed player in our category but we’re also one step closer to reaching our greater business objectives: hitting over $100M in ARR by 2025.”

    “At DMR, we care deeply about each and every one of our client’s specificities and as Founder I have also cared for more than 20 years about our employees, whom I consider my family,” states DMR’s President & Founder, Enzo di Sarli. “Launchmetrics has been a longstanding competitor of DMR, the conversation has been a natural evolution over the years and my main goal, thanks to this decision, is to ensure my legacy, over the next years both to DMR clients, whose trust was essential over the years, and to DMR worldwide staff who have always been by my side throughout this exciting journey.”

    Thanks to this acquisition, Launchmetrics grows to over 400 employees, across 10 offices worldwide. DMR clients will continue to benefit from the extensive panel of data and services that they know and love, while gaining access to even more metrics found within the Launchmetrics Brand Performance Cloud solutions, including (but not limited to) social media campaigns in both Western and Eastern territories on platforms such as Instagram, Facebook, Twitter, TikTok, Youtube, WeChat, Douyin (TikTok), Weibo, RED, Bilibili, and others. In return, Launchmetrics clients will see an added value thanks to augmented coverage results, 20 years of historical data as well as access to strengthened customer-centric services.

    Launchmetrics technology monitors data for more than 5,000 lifestyle brands; tracking upwards of 5 million documents per day. Its Brand Performance Cloud encompasses:

    • 600,000 Voices across print, online and social media 
    • 10,000 publications (newspapers, magazines and supplements)
    • and 50,000 online sources

    As well as: 

    • 85% global fashion shows powered by Launchmetrics
    • 4k images and 1k videos shot every season, for more than 40 Fashion Weeks
    • $5B product value managed every season through the Samples tool

    Ongoing, Launchmetrics will provide industry professionals with the tools and data to help executives make smarter decisions around their branding effortsEnzo di Sarli will stay on as a consultant to ensure a smooth transition for clients, while bringing his respected expertise to the business alongside former DMR CEO Marco Levi. Moving forward, Launchmetrics’ top priority is to ensure DMR customers keep the same level of service while benefiting from the variety of tools found within their Brand Performance Cloud. 

    *Previous, recent acquisitions include PARKLU in 2020, IMAXtree in 2019, Visual Box and Style Coalition in 2017

    Press Contacts:

    Launchmetrics

    Katherine Knight, Communications Director

    Katherine.knight@launchmetrics.com

    About Launchmetrics
    Launchmetrics is the leading Brand Performance Cloud used by Fashion, Luxury and Beauty (FLB) executives to connect with the modern consumer in a constantly changing landscape. With over a decade of industry expertise, Launchmetrics helps more than 1,000 customers create inspiring, impactful and measurable experiences.

    Its Brand Performance Cloud provides companies with the tools and intelligence they need to optimize the use of their creative assets, execute powerful brand amplification programs and measure their brand performance. The company’s AI-driven and proprietary Media Impact ValueTM gives customers the ability to benchmark their performance against 2,000 competitors worldwide. Launchmetrics’ intelligence empowers these companies to grow their businesses and streamline their processes, bringing a sharp focus to profitability, accountability, and efficiency while enabling the type of quick decision-making required for agility.

    Founded in New York and with operating headquarters in Paris, Launchmetrics has employees in ten markets worldwide and offers support in five languages. Launchmetrics has been the trusted brand performance technology to brands worldwide such as Dior, Fendi, Shiseido, and NET-A-PORTER as well as partners like IMG, the Council of Fashion Designers of America, the British Fashion Council, Camera Nazionale Della Moda Italiana and the Fédération de la Haute Couture et de la Mode.

    To learn more about Launchmetrics, please visit launchmetrics.com/newsroom and follow @launchmetrics.

    Source: Launchmetrics

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  • emnos Rolls Out Its Retail Analytics Strategy for Non-Grocery Segments

    emnos Rolls Out Its Retail Analytics Strategy for Non-Grocery Segments

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    Extends its solution offering for retailing segments of Pet, Auto Parts, Sporting Goods, Office Supplies, and more

    Press Release



    updated: Jan 23, 2018

    emnos, the retail analytics and shopper insights organization based in Chicago, USA and headquartered in Munich, Germany, has rolled out its strategy to offer solutions and services to non-grocery retail segments. Having successful, long-term client relationships with some of the world’s leading food and drug retailers, emnos has made the strategic decision to pursue verticals outside the grocery space that include Sporting Goods, Office Supplies, Pet, Consumer Electronics, Apparel, Furniture, Do-It-Yourself (DIY), Auto parts, and Travel.

    This initiative is led by a dedicated team with deep expertise in customer insights, retail analytics, data monetization, and product innovation. They will be focused on building and offering data and insights solutions that enable non-grocery retailers to seamlessly incorporate customer data into category management and planning processes. emnos will take this offering to retailers in the USA and across Europe.

    emnos’ Balanced Promotions solutions have successfully delivered ROI for food and drug retailers, and we are confident we will repeat the same performance in the non-grocery segments as well.

    Florian Baur, CEO

    “We are excited to begin offering our products and solutions to these retailers, especially our latest offering, emnosNavigator, an intelligent solution that pushes guided insights via a visual insights interface directly to key stakeholders across an organization,” said Brian Murphy, who is leading the initiative globally.

    The team also plans to help retailers in these segments better use their data to efficiently and effectively optimize and balance their mass and targeted promotions. “emnos’ Balanced Promotions solutions have successfully delivered ROI for food and drug retailers, and we are confident we will repeat the same performance in the non-grocery segments as well,” said Florian Baur, CEO while announcing the new initiative.

    Recently, emnos shifted focus to a solutions-focused retail insights organization and is investing heavily into the development of innovative, new solutions and enhancing their existing offerings. The expansion into non-grocery segments comes at a pivotal time as these retailers face growing challenges of e-commerce and must find new and unique ways to maintain customer loyalty, drive trips, and build baskets.

    About emnos

    emnos enables retailers to transform shopper data into tangible growth through its retail insights solutions focused on Category Management and Personalized Marketing. Driven by powerful analytics, years of retail insights expertise and intelligent technology, emnos’ quick-to-deploy SaaS based solutions enable retailers to best engage their customers and drive growth.

    With offices in five countries, emnos works with some of the leading global retailers spread throughout Europe and the USA. emnos is part of Loyalty Partner GmbH, a subsidiary of American Express.

    For more details, visit https://www.emnos.com. 

    Media contact: Sachin Pande
    email: press@emnos.com
    Munich: +49 89 2050 7386
    Chicago: +1 312 880 1336

    Source: emnos GmbH

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  • Control Releases Square Integration

    Control Releases Square Integration

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    Press Release



    updated: May 25, 2017

    Control, a leading transaction analytics and alerts platform for SaaS, subscription and eCommerce businesses, has added an integration with Square.

    As the first standalone analytics and reporting tool to integrate with Square, Control now offers merchants that accept payments online and offline the efficiency of seeing all their analytics on one dashboard, rather than having disjointed data that will require manual calculation.

    “We are excited to be working together with Square. Square changed the way businesses accept payments, removing the friction that came with acquiring and setting up antiquated POS systems. The future of commerce for smaller businesses is a blend of online and offline. Teaming up with Square ensures that these operators have the analytics and business intelligence they need to grow their company.”

    Kathryn Loewen, Founder and CEO of Control

    “We are excited to be working together with Square,” says Kathryn Loewen, Founder and CEO of Control. “Square changed the way businesses accept payments, removing the friction that came with acquiring and setting up antiquated POS systems. The future of commerce for smaller businesses is a blend of online and offline. Teaming up with Square ensures that these operators have the analytics and business intelligence they need to grow their company.”

    A 2015 study conducted by IDC found that a shopper who buys on both online and offline channels has 30% higher lifetime value than those who only participate on one channel. Monitoring the spending habits of customers is not only crucial for big companies, but for smaller ones too. However, smaller businesses don’t have access to all-in-one enterprise tools. They are restricted by price and size of staff. They use different softwares stacks to accomplish various tasks such as payment — arguably the most important task for any business of any size.

    Through its integration with Square, Control becomes the cost-effective, time-saving solution for small to medium-sized business, doing business online and offline, needing critical data in real-time.  

    “Access to real-time data and insights is critical for any business, whether it’s learning more about your customers or tracking sales performance,” said Pankaj Bengani, Square’s Partnerships Lead. “We’re excited to give sellers more tools to run their business and take payments with Square.”

    In addition to Square, Control also added John J. McDonnell, COO of Deep Labs — a transaction processing and risk management platform — to the board of directors. McDonnell has been in the FinTech sector for over 20 years. After McDonnell earned his B.A. degree with honors from Stanford University and his J.D. from UCLA law school, he held executive roles at Visa, CyberSource, Paymo (now BOKU), PaylinX and TNS. 

    Media Contact:
    Elliot Chan
    Marketing Manager
    elliot@getcontrol.co

    About Control: (https://www.getcontrol.co)
    Control is a leading transaction analytics and alerts platform for SaaS, subscription, and eCommerce, enabling instant intelligence anywhere via its Android, iOS, and web-based products. Control combines data from multiple sources such as PayPal, Stripe and Square to provide key metrics, without the need for manual calculation or spreadsheets.

    Source: Control Mobile Inc.

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  • Blyncsy Partners With Former CDOT Executive Director Don Hunt

    Blyncsy Partners With Former CDOT Executive Director Don Hunt

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    Don Hunt, of The Antero Company and former Executive Director of CDOT, is partnering with Blyncsy to improve movement data solutions

    Press Release



    updated: May 16, 2017

    Blyncsy is proud to announce a new partnership with one of the most respected leaders in intelligent transportation systems and roadway operations, Don Hunt. The partnership with Blyncsy and Hunt deepens collaborative efforts to bring movement analytics solutions to smart cities. 

    Mark Pittman, CEO of Blyncsy, commented, “Don’s experience and passion for the space are unmatched. He’s been on the cutting-edge of intelligent transportation systems and we are grateful to be able to work with him to provide the next generation of solutions.”

    “They’re committed to providing solutions that make an impact. I’m energized at the prospects of what we can do together.”

    Don Hunt, Owner, The Antero Company

    Don has built his career developing urban transportation solutions. As the Executive Director of the Colorado Department of Transportation, Hunt moved the agency forward in intelligent transportation systems and roadway operations. Hunt also served on national committees focusing on emerging connected and automated mobility. He is also the founder of Mobility Choice, an ongoing public-private effort to ready the Denver region for technology-enabled mobility.

    “Having Don as a part of the Blyncsy team gives us a unique vantage point in terms of product development and delivering value to the market,” says Victor Gill, Chief of Product at Blyncsy. 

    The Blyncsy suite of solutions — from the Pulse Analytics toolset, to the Movement Insight Engine — is built to deliver actionable insights from volumes of data. The Blyncsy platform centers around interoperability with a wide variety of data sources, including the Blync family of sensors and probe data.  

    Hunt says of Blyncsy: “The team at Blyncsy continues to impress me. They have some really great technology; but more importantly, they’re committed to providing solutions that make an impact. I’m energized at the prospect of what we can do together.”

    About Blyncsy

    Blyncsy is a tech start-up headquartered in downtown Salt Lake City, Utah. Focused on location analytics and big data science, Blyncsy helps its customers understand movement through various environments. Blyncsy’s Movement Insight Engine assists departments of transportation, cities and other private and public entities to better understand the habits and trends of people by providing insights across data sets. Blyncsy was founded to give cities, companies and leaders better decision-making tools.

    Movement. Data. Intelligence.

    Learn more about Blyncsy

    Media Contacts:

    Blyncsy, Inc.
    Carlee McFarland
    (385) 216-0590
    carlee.mcfarland@blyncsy.com
    Blyncsy.com

    Source: Blyncsy, Inc.

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  • Data Base Products Inc. Announces Strategic Leadership Changes for 2017

    Data Base Products Inc. Announces Strategic Leadership Changes for 2017

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    The industry “Gold Standard” in aviation data announces strategic leadership roles to support company growth and development

    Press Release



    updated: Jan 4, 2017

    ​​​​Data Base Products, Inc. (www.airlinedata.com), the gold standard for supplying quality U.S. commercial airline data, is pleased to announce the promotion of Jeff Pelletier to Managing Director.  Having already served the firm for the past 18 months as its Vice President of Product Management and Delivery, Mr. Pelletier will expand his role to cover all aspects of development, delivery, operations, and execution of the Data Base Products organization, including their suite of aviation data solutions.

    “I am excited to expand my role with the team at Data Base Products,” said Jeff. “After more than 30 years in business, 2017 will be an exciting time.  With our new product on the market, “The Hub,” clients are excited to access new functionality and analytics not available anywhere else.  Add to that the new solutions we have planned for the next 12 months and beyond, and the possibilities for our clients are endless.  At a time when data intelligence and delivery innovation are key, we look forward to continuing to deliver on the rich history of quality data that is second to none in the industry.  We will also continue to provide the exceptional customer service our clients have come to expect from us.” 

    I am excited to expand my role with the team at Data Base Products. After more than 30 years in business, 2017 will be an exciting time. With our new product on the market, “The Hub,” clients are excited to access new functionality and analytics not available anywhere else.

    Jeff Pelletier, Managing Director

    In addition, Data Base Products is pleased to announce that Richard Olmos has been promoted to the position of Vice President of Sales and Marketing.  Richard will continue to lead the sales and delivery aspects of Data Base Products while expanding his role to include responsibility for managing customer support for our users.

    “With this change in leadership, I’m committed more than ever to continuing the legacy of putting our customers’ needs first!” said Richard. “We take pride in making sure our clients not only know how to use our software, but also understand the vast DOT reporting regulations, as well.  I’m also excited to show off our most recent software enhancements and plans for 2017. Exciting times!”

    “Providing superior, personal customer service is a hallmark trait of Data Base Products,” said Jeff.  “Richard is key to instilling that activity and personal commitment across our base of potential and current clients each and every day.  Add to that his energy and enthusiasm while working with customers, and he makes using our solutions easier than ever!”

    Quality Data and Customer Service

    Since 1987, Data Base Products, Inc. has been considered the “Gold Standard” for supplying quality U.S. commercial airline data. Clients agree that the proprietary reconciliation process used by Data Base Products, Inc. instills a high level of confidence not found in raw data provided by other vendors.  Our highly-trained staff are always available to help clients. No customer is too large or too small to receive personal attention.

    Media Relations (800) 345-2876

    Source: Data Base Products, Inc.

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