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Tag: ally financial

  • Ally rolls out AI tool for 10K employees to automate, streamline processes

    Ally Financial is steadfast in its AI investment and is seeing its operations becoming efficient over time.  “This quarter, we rolled out our proprietary AI platform Ally.ai to 10,000 teammates to help them streamline tasks, automate routine work and make more informed decisions,” Chief Executive Michael Rhodes said today during the bank’s Q3 earnings call. […]

    Vaidik Trivedi

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  • Ally invests in data, analytics in Q2 | Bank Automation News

    Ally invests in data, analytics in Q2 | Bank Automation News

    Ally Financial continues to invest in its digital capabilities as clients gravitate toward its online channels.  “We’ve made significant investments to modernize our technology platform, including the core operating system of the auto finance business and ongoing investments in data and analytics,” Chief Executive Michael Rhodes said during today’s second-quarter earnings call.  Ally’s all-digital user […]

    Whitney McDonald

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  • Ally launches AI innovation challenge | Bank Automation News

    Ally launches AI innovation challenge | Bank Automation News

    Ally Financial will launch a generative AI innovation challenge for startups on July 9, focusing on developing tech solutions for its customers and staff.  “We see generative AI giving us more capabilities that solve for unmet business needs and applicable to many functions within the company,” Sathish Muthukrishnan, chief information, data and digital officer, told […]

    Vaidik Trivedi

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  • Even before Fed cuts rates, banks trim what they pay for deposits

    Even before Fed cuts rates, banks trim what they pay for deposits

    Ally Financial and Discover Financial Services are among the online banks that have recently lowered the rates they pay on high-yield savings accounts.

    Bloomberg

    The war for consumers’ cash has reached a detente, with banks taking a less aggressive approach to gathering deposits and starting to cut the interest rates they pay.

    The rate reductions, which are providing some relief from what has been a bruising battle for deposits over the past year, are coming even though the Federal Reserve hasn’t yet cut interest rates.

    The latest action came at Goldman Sachs’ consumer deposit arm Marcus, which last week cut the rate on its high-yield savings account from 4.5% to 4.4%. The online-only banks Ally Financial and Discover Financial Services also recently made their high-yield savings accounts a little less high-yielding, lowering their rates to 4.25%.

    Traditional branch-based banks are also shifting gears ahead of Fed rate cuts. Last year, they ratcheted up the rates they paid on certificates of deposit, but now they’re starting to lower them a bit. And instead of locking up customers’ money for a year or so, they’re shortening the terms of CDs to just a few months.

    “They don’t see the need to be that aggressive,” said Ken Tumin, the founder of DepositAccounts.com.

    So far, the moves aren’t all that big. High-yield savings accounts at large online banks paid about 4.43% on average this month, a tiny decrease from 4.49% earlier this year, according to a DepositAccounts.com index. Investors will get a fuller picture of deposit costs starting Friday, when banks begin reporting their quarterly earnings.

    Online banks appear to be testing the waters and seeing whether they can lower rates just enough to save some money without majorly disappointing customers. Traditional branch-based banks have long relied on the “inertia” of depositors, who may not be willing to go through the process of shifting their cash to a higher-paying institution, Tumin said.

    The “more mature online banks are in the same boat now,” Tumin said, while newer online competitors are chasing after each other in the “rate-leader game.” Several newer online banks still pay upwards of 5%, significantly above Marcus, Discover, Ally and others that have long offered high-yield savings accounts.

    For some consumers, opening a new account at a higher-paying bank is much like driving 10 minutes to save a little money on gas, said Adam Stockton, head of retail deposits and lending at the consulting firm Curinos. Doing so requires research, transferring funds and keeping track of a new username and password, he noted.

    Also contributing to the inertia is the fact that those customers may be happy with their online banks’ services, he noted. Some deposit customers may have credit cards or auto loans with their online bank, or they may like certain apps or features that help them budget.

    “Once people start using the tools and get everything set up and find a bank that they’re comfortable with, then they do value the stability,” Stockton said.

    Online banks are also cutting the rates they pay on certificates of deposit, reflecting the less competitive environment for CDs across the industry. For one-year CDs, the average rate at prominent online banks fell this month to 4.94%, down from 5.35% in January, according to DepositAccounts.com.

    Rates on traditional brick-and-mortar banks’ CDs are falling a bit as well. It’s yet another sign that the peak of rate pressures, when depositors were asking for higher payouts, has passed.

    Last year, some banks acted defensively, paying up to keep their customers happy rather than see them head out the door — a prospect that became more sensitive after Silicon Valley Bank’s failure.

    Funding worries have since died down, but many banks still see a need to fight for deposits, since industrywide deposit levels have somewhat flatlined. Few banks are targeting double-digit loan growth these days, but they need fresh cash for those new loans they’re making.

    “There is still a need for deposits and concern about where deposit levels could go, which I think is part of the reason that we haven’t seen very many aggressive rate cuts,” Stockton said, noting that the moves so far have been “measured’ and aimed at balancing deposit retention with growth.

    One action that banks took last year to lock up much-needed deposits was offering CDs that lasted about a year — and paying rates of 4.5% or higher. Banks are now less interested in locking up money for that long at that price.

    Instead, they’re gearing their CDs toward terms of just a few months. That strategy gives them more flexibility to reprice CDs downwards if the Fed lowers interest rates this year, a prospect that remains likely, even though investors are increasingly calling it into question.

    JPMorgan Chase, for example, is now paying a higher promotional rate on two-month CDs than on CDs of other lengths. Pittsburgh-based PNC Financial Services Group is focused more on four-month CDs, while Regions Financial is looking to draw in five-month CDs.

    “They’re getting shorter, which means that’s going to cost them less,” Tumin said.

    In February, 72% of the new CDs that branch-based banks booked lasted less than a year, up from 37% a year earlier, according to a deposit tracker from Curinos. Very few banks want to lock themselves into long-term CDs at today’s rates, with just 2% booking new CDs of two years or longer in February. The tracker analyzes data from 40 leading banks.

    All the shifts in banks’ consumer deposit strategies are aimed at protecting their profit margins, which have been “getting squeezed” for the past year, Stockton said.

    Banks’ net interest margins, which measure the difference between their interest income and interest expenses, have fallen as depositors seek higher rates for the cash they park at the bank.

    Lenders have been able to blunt the impact on their margins by charging higher rates on their loans, but that revenue boost is diminishing at some banks. Many loans have already repriced to today’s higher rates, and the modest loan growth that some banks are settling for this year will give them a smaller pool of loans to earn interest on.

    Keeping deposit costs down is critical at this stage of the economic cycle, according to Stockton, since rates have flatlined and margins are under pressure.

    “The end of a rising rate cycle has historically been one of the more challenging environment banks, and this is no exception,” Stockton said.

    Polo Rocha

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  • Ally sells POS financing business to Synchrony | Bank Automation News

    Ally sells POS financing business to Synchrony | Bank Automation News

    Ally Financial today agreed to sell its point-of-sale financing business along with its loan books to Synchrony Financial for an undisclosed price.  The $196 billion Detroit-based bank is looking to simplify its organization and move away from sectors where it has no scale to grow after the banking crisis of 2023, Chief Executive Jeffrey Brown […]

    Vaidik Trivedi

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  • Ally, Microsoft team up on gen AI | Bank Automation News

    Ally, Microsoft team up on gen AI | Bank Automation News

    In 2023, financial institutions continued to look to third-party vendors for innovative solutions to enhance their offerings.  A December report by Scottdale, Ariz.-based bank and fintech advisory company Cornerstone Advisors of Arizona said U.S. banks are most eager to partner in the following three areas:  Payments and money movement;  Fraud and risk management; and  Mobile […]

    Vaidik Trivedi

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  • Doug Timmerman named interim Ally Financial CEO | Bank Automation News

    Doug Timmerman named interim Ally Financial CEO | Bank Automation News

    Longtime Ally Financial leader Doug Timmerman today was named the lender’s interim chief executive, succeeding Jeffrey Brown.   Brown, who announced his plans to step down in October, will depart Ally on Jan. 31 and Timmerman will take over on Feb. 1, according to a company release. Timmerman has held several leadership positions at Ally in his 30-plus years with the […]

    Amanda Harris

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  • Discover appoints Rhodes as new CEO | Bank Automation News

    Discover appoints Rhodes as new CEO | Bank Automation News

    Card payments network giant Discover Financial Services has named Michael Rhodes as chief executive and president. He is expected to take the helm of the company by March 6, according to a Discover release on Dec. 11.  Rhodes has led TD Bank’s Canadian personal banking segment since January 2022, also serving in other management positions […]

    Vaidik Trivedi

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  • Inside Ally’s AI playbook | Bank Automation News

    Inside Ally’s AI playbook | Bank Automation News

    Ally Financial has developed an AI playbook to help its employees better understand the technology and take part in its innovation.  “AI playbook is the common language that we have created so everybody becomes immersive and understands AI and starts using it,” Sathish Muthukrishnan, chief information, data and digital officer, told Bank Automation News. The […]

    Vaidik Trivedi

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  • Ally to roll out gen AI features | Bank Automation News

    Ally to roll out gen AI features | Bank Automation News

    Ally Financial is exploring close to 200 use cases in-house for generative AI as it looks to increase efficiencies at the $197 billion bank.   Ally is developing its generative AI in-house and launched beta testing in June, Sathish Muthukrishnan, chief information, data, and digital officer, told Bank Automation News.  “We have set a goal […]

    Vaidik Trivedi

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  • Brex, Ally roll out AI-driven chatbots| Bank Automation News

    Brex, Ally roll out AI-driven chatbots| Bank Automation News

    Ally Financial and Brex rolled out AI-driven virtual assistants this week. Ally debuted a customer representative assistant to help service team members aid clients more efficiently while Brex’s virtual assistant aims to help employees of commercial clients file and manage expense reports.  In the United States, more than 100 million consumers will use generative AI […]

    Vaidik Trivedi

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  • Ally emphasizes digital migration | Bank Automation News

    Ally emphasizes digital migration | Bank Automation News

    Ally Financial continued to prioritize digital offerings and operational efficiency in the second quarter as its millennial and Gen Z client base grew.  WHY IT MATTERS: The bank gained 86,000 customers in Q2, and 69% of those customers were millennial or younger generations, according to the bank’s earnings presentation.  With the growth in Q2, Ally is approaching […]

    Whitney McDonald

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  • Ally emphasizes digital migration | Bank Automation News

    Ally emphasizes digital migration | Bank Automation News

    Ally Financial continued to prioritize digital offerings and operational efficiency in the second quarter as its millennial and Gen Z client base grew. WHY IT MATTERS: The bank gained 86,000 customers in Q2, and 69% of those customers were millennial or younger generations, according to the bank’s earnings presentation. With the growth in Q2, Ally […]

    Whitney McDonald

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  • On the job with … Ally’s tech hires | Bank Automation News

    On the job with … Ally’s tech hires | Bank Automation News

    Ally Financial is turning to the fintech layoff pool to hire for multiple high-level positions within its technology solutions department, including a new director of software engineering and fellow site reliability engineer.  During the $196 billion bank’s Q4 earnings presentation, Chief Executive Jeffrey Brown said Ally would look to recruit from the layoff pool, now […]

    Brian Stone

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  • Ally Financial invests in technology for improved CX | Bank Automation News

    Ally Financial invests in technology for improved CX | Bank Automation News

    Ally Financial continues to invest in digital capabilities throughout its product suite to improve customer experience. “We’ll continue finding ways to disrupt the industry and remove friction for customers by delivering leading digital experiences,” Chief Executive Jeffrey Brown said today during the bank’s earnings call. THE BIGGER PICTURE: Ally’s digital investment played a role in […]

    Whitney McDonald and Brian Stone

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  • Ally looks to tech industry layoffs for potential hires | Bank Automation News

    Ally looks to tech industry layoffs for potential hires | Bank Automation News

    Ally Financial is looking to capitalize on recent layoffs of tech talent to grow its own digital platforms despite potential economic turbulence to come this year.  WHY IT MATTERS: The $191 billion bank plans to survey the workers being laid off at tech-driven companies and see who available, as major tech companies such as Amazon, […]

    Brian Stone

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  • Banks employ bots to fight rising fraud, compliance risks | Bank Automation News

    Banks employ bots to fight rising fraud, compliance risks | Bank Automation News

    Financial fraud is big business for cybercriminals, with the Federal Trade Commission (FTC) estimating that $5.8 billion was lost to scams in 2021, a 70% increase from 2020.   To fight the threat and help maintain compliance, several banks have turned to bots and robotic process automation (RPA).  Ally Financial, for example, has partnered with […]

    Brian Stone

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