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  • Southwest Airlines is sued for not providing refunds after meltdown

    Southwest Airlines is sued for not providing refunds after meltdown

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    NEW YORK, Jan 3 (Reuters) – Southwest Airlines (LUV.N) has been sued by a passenger who said it failed to provide refunds to passengers left stranded when an operational meltdown led the carrier to cancel more than 15,000 flights late last month.

    In a proposed class action filed on Dec. 30 in New Orleans federal court, Eric Capdeville accused Southwest of breach of contract after a fierce winter storm that swept across the United States shortly before Christmas upended the carrier’s schedule.

    Though Southwest has promised to reimburse passengers for expenses, Capdeville said it offered only a credit to him and his daughter after scrapping their Dec. 27 flight to Portland, Oregon from New Orleans and being unable to book alternative travel.

    Affected passengers “cannot use their airline tickets through no fault of their own and they are not getting the benefit of their bargain with defendant,” the complaint said.

    Capdeville, a Marrero, Louisiana resident, is seeking damages for passengers on Southwest flights canceled since Dec. 24, and who did not receive refunds or expense reimbursements.

    In a statement on Tuesday, Southwest had no comment on the lawsuit, but said it had “several high priority efforts underway to do right by our customers, including processing refunds from canceled flights, and reimbursing customers for expenses incurred as a result of the irregular operations.”

    Capdeville’s lawyer did not immediately respond to requests for additional comment.

    The meltdown at Dallas-based Southwest has been blamed on staffing shortages and outdated flight scheduling software.

    Southwest has said it would reimburse affected passengers for reasonable expenses such as last-minute hotel, rental car and dining costs, but it might take several weeks.

    The carrier largely restored normal operations on Dec. 30, several days after other airlines had recovered from the storm.

    In a Dec. 29 letter to Southwest Chief Executive Bob Jordan, Transportation Secretary Pete Buttigieg called the disruptions “unacceptable” and said the law requires refunds when carriers cancel flights unless passengers accept rebooking.

    The case is Capdeville v Southwest Airlines Co, U.S. District Court, Eastern District of Louisiana, No. 22-05590.

    Reporting by Jonathan Stempel in New York; Editing by Nick Zieminski

    Our Standards: The Thomson Reuters Trust Principles.

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  • Morocco airline cancels World Cup fans flights, citing Qatar restrictions

    Morocco airline cancels World Cup fans flights, citing Qatar restrictions

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    RABAT, Dec 14 (Reuters) – Morocco’s national airline said it was cancelling all flights it had scheduled for Wednesday to carry fans to Doha for the World Cup semi-final, citing what it said was a decision by Qatari authorities.

    “Following the latest restrictions imposed by the Qatari authorities, Royal Air Maroc regrets to inform customers of the cancellation of their flights operated by Qatar Airways,” the airline said in an emailed statement.

    The Qatari government’s international media office did not immediately respond to requests for comment.

    Royal Air Maroc had previously said it would lay on 30 additional flights to help fans get to Qatar for Wednesday night’s semi-final game against France but on Tuesday a source at a RAM travel agency said only 14 flights had been scheduled.

    The cancellation of Wednesday’s seven scheduled flights means RAM was only able to fly the seven flights on Tuesday, leaving fans who had already booked match tickets or hotel rooms unable to travel.

    RAM said it would reimburse air tickets and apologised to customers.

    The RAM spokesperson did not immediately respond to Reuters request for comment. Qatar Airways did not immediately respond to Reuters request for comment.

    Reporting by Ahmed Eljechtimi; Additional reporting by Andrew Mills; Writing by Angus McDowall; Editing by Andrew Heavens

    Our Standards: The Thomson Reuters Trust Principles.

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  • U.S. Congress split on making daylight-saving time permanent

    U.S. Congress split on making daylight-saving time permanent

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    WASHINGTON, Nov 3 (Reuters) – A push in the U.S. Congress to make daylight-saving time permanent, which was unanimously passed by the Senate earlier this year, has stalled in the House, with a key lawmaker telling Reuters they have been unable to reach consensus.

    In March, the Senate voted to put a stop next year to the twice-annual changing of clocks, which supporters say will lead to brighter afternoons and more economic activity.

    U.S. Representative Frank Pallone, who chairs the Energy and Commerce Committee that has jurisdiction over the issue, said in a statement to Reuters the House is still trying to figure out how to move forward.

    “We haven’t been able to find consensus in the House on this yet. There are a broad variety of opinions about whether to keep the status quo, to move to a permanent time, and if so, what time that should be,” Pallone, a Democrat, said, adding that opinions break down by region, not by party.

    Legislative aides told Reuters they do not expect Congress to reach agreement before the end of the year. Supporters in the Senate would need to reintroduce the bill next year if it is not approved by the end of the year.

    Daylight-saving time has been in place in nearly all of the United States since the 1960s. Year-round daylight-saving time was used during World War Two and adopted again in 1973 in a bid to reduce energy use because of an oil embargo and repealed a year later.

    “We don’t want to make a hasty change and then have it reversed several years later after public opinion turns against it — which is exactly what happened in the early 1970s,” Pallone said.

    On Sunday, Nov. 6 at 2 a.m. EDT (0600 GMT), the United States will resume standard time.

    Pallone previously said he backs ending the clock-switching but has not decided whether to support daylight or standard time as the permanent choice.

    Supporters also argue that if approved, the so-called Sunshine Protection Act would allow children to play outdoors later, and reduce seasonal depression. It would also prevent a slight uptick in car crashes that typically occurs around time changes — notably crashes with deer.

    They also point to studies suggesting a small increase in heart attacks and strokes soon after the time change and argue the measure could help businesses like golf courses draw more customers into the evening.

    Critics, including the National Association of Convenience Stores, say it will force many children to walk to school in darkness during the winter, since the measure would delay sunrise by an hour in some places.

    On Sunday, Mexico rolled back its clocks one last time after the passage of a law last week to abolish daylight-saving time. Some northern towns will continue to practice the time change come spring, however, likely due to their ties with U.S. cities across the border.

    The move, long sought by President Andres Manuel Lopez Obrador, was based on backing by voters as well as negligible energy savings and negative health effects from the time change, officials said.

    The White House declined to say earlier this year if Biden supports making daylight-saving time permanent.

    Since 2015, about 30 states have introduced or passed legislation to end the twice-yearly changing of clocks, with some states proposing to do it only if neighboring states do the same.

    The bill would allow Arizona and Hawaii, which do not observe daylight-saving time, to remain on standard time as well as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands.

    Reporting by David Shepardson in Washington; additional reporting by Kylie Madry in Mexico City; editing by Diane Craft

    Our Standards: The Thomson Reuters Trust Principles.

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