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Tag: Airlines

  • S&P 500, Nasdaq post worst day in month after strong data fuels worry about Fed rate hikes

    S&P 500, Nasdaq post worst day in month after strong data fuels worry about Fed rate hikes

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    The S&P 500 and Nasdaq Composite indexes recorded their worst day in almost a month on Monday, after a hotter-than-expected U.S. services-sector reading fueled concerns that the Federal Reserve may need to be even more aggressive in its inflation battle.

    How stocks traded
    • The Dow Jones Industrial Average
      DJIA,
      -0.26%

      finished down 482.78 points, or 1.4%, at 33,947.10.

    • The S&P 500
      SPX,
      -1.79%

      ended 72.86 points lower, or 1.8%, at 3,998.84.

    • The Nasdaq Composite
      COMP,
      -11.01%

      closed down 221.56 points, or 1.9%, at 11,239.94.

    • Those were the largest declines for the S&P 500 and Nasdaq Composite since Nov. 9, according to Dow Jones Market Data.

    Stocks finished mixed on Friday, although they clinched gains last week, following a robust November jobs report, which stoked fears that inflation might not be so easily defeated.

    What drove markets

    Strong wage growth numbers released Friday were followed up on Monday by a robust reading for the U.S. services sector — both of which helped to stoke fears that the Fed’s interest-rate hikes, along with the central bank’s modest balance-sheet unwind, haven’t had much of an impact on the tight labor market.

    The ISM barometer of U.S. business conditions in the service sector came in stronger than expected, rising to 56.5% in November, a healthy showing that signals the U.S. economy is still expanding at a steady pace.

    “If nothing else, the ISM services report is being interpreted as very strong, and thus the economy is overheating and that means more Fed tightening,” said Will Compernolle, a senior economist at FHN Financial in New York. “Consumer resilience has proven to be more intense than I would have expected. In the two most interest-rate sensitive sectors — housing and autos — tightening has channeled into markets in meaningful ways.”

    But there has been so much pent-up demand, that higher interest rates haven’t been cooling overall spending as much as the Fed would like because companies are still having to fill a backlog of orders, he said via phone.

    In other economic data, the final November S&P Global U.S. services PMI edged up to 46.2 from 46.1, but remained in contractionary territory.

    November jobs data released on Friday showed average hourly wages grew over the past year by more than 5% as of November, beating economists’ expectations and stoking concerns that robust wage growth would continue to fuel inflation, market strategists said.

    Worries about a more-aggressive Fed also helped to drive Treasury yields higher, adding to the pressure on stocks. The yield on the 10-year note rose 9.6 basis points to 3.6% on Monday. Treasury yields move inversely to prices, and yields had fallen sharply over the past month, driven by shifting expectations about the pace of Fed rate hikes.

    Monday’s ISM services figure “surprised to the upside, suggesting that the economy is still running above its long-run sustainable path and that the Fed is going to have to slow the economy more than expected in 2023,” Bill Adams, the Dallas-based chief economist for Comerica Inc. CMA, said via phone.

    In other markets news, signs that China’s government is easing its COVID restrictions helped Hong Kong’s Hang Seng Index
    HSI,
    +4.51%

    finish with a 4.5% gain.

    See also: Chinese ADRs and casino operators rally on signs of easing COVID

    Meanwhile, oil futures ended lower on Monday, a day after Sunday’s decision by OPEC and its allies to keep production quotas unchanged.

    Falling equity prices helped drive the CBOE Volatility Index
    VIX,
    +8.87%
    ,
    also known as the VIX, back above 20 on Monday. The volatility gauge had fallen sharply in recent weeks as stocks rallied, potentially signaling complacency that could ultimately hurt stocks, said Jonathan Krinsky, chief market technician at BTIG, in a note to clients.

    Companies in focus
    • Tesla Inc.
      TSLA,
      -6.37%

      shares finished 6.4% lower after reports of a looming production cut at its factory in Shanghai, though the electric-vehicle manufacturer denied the reports.

    • GameStop Corp.‘s Class A shares
      GME,
      -7.12%

      ended down by 7.1% ahead of the company’s third-quarter results, which are set to be released after the market closes on Wednesday. Analysts are looking for a narrowing loss from the videogame retailer.

    • Shares of U.S. airlines and aircraft makers traded higher on Monday, bucking the broader trend in stocks. Boeing Co.
      BA,
      +1.22%

      and United Airlines Holdings Inc.
      UAL,
      +2.60%

      were among the best performers in the S&P 500, finishing up by 1.2% and 2.6%, respectively.

    • Shares of Salesforce, Inc.
      CRM,
      -7.35%

      ended down by 7.4% after the company confirmed its CEO Stewart Butterfield is leaving the company following Bret Taylor, the co-CEO, who departs at the end of January.

    ––Jamie Chisholm contributed reporting to this article.

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    December 5, 2022
  • Alabama center sells the unclaimed luggage of thousands of airline travelers

    Alabama center sells the unclaimed luggage of thousands of airline travelers

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    Alabama center sells the unclaimed luggage of thousands of airline travelers – CBS News


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    For the thousands of airline travelers who lose their luggage every year, 99% will eventually get their property back. However, for the 1% of luggage that is never claimed, those items end up in a storefront in Scottsboro, Alabama. That luggage is then processed for either donation, sale or recycling. Rachel Polansky has more.

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    December 4, 2022
  • Chris Christie’s Niece Kicked Off Plane After Accusing Passengers Of Being Drug Smugglers: Police

    Chris Christie’s Niece Kicked Off Plane After Accusing Passengers Of Being Drug Smugglers: Police

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    A niece of former New Jersey Gov. Chris Christie was kicked off a plane in New Orleans last month after she asked passengers she believed were Latino if they were drug smugglers, according to law enforcement authorities.

    She then “bit, kicked and spit on” Jefferson Parish sheriff’s deputies attempting to detain her after the incident on Thanksgiving Day at Louis Armstrong International Airport, Sheriff’s Office spokesperson Jason Rivarde told the New Orleans Times-Picayune.

    Shannon Epstein, 25, was on her way to New Jersey Nov. 24 when she asked a nearby family — whom she believed to be Latino — if they were “smuggling cocaine,” the newspaper reported.

    Airline staff reportedly asked that Epstein be removed from the plane as she became increasingly “irate,” and the plane returned to the gate.

    When deputies arrived, Epstein refused to exit into the terminal, and when they tried to arrest her she became “extremely combative,” Rivarde said.

    During the ensuing scuffle, Epstein shouted that the deputies were going to lose their jobs or end up in jail, boasting that she was related to powerful people and that her uncle is a friend of Donald Trump, Rivarde said.

    Six deputies were injured, and were treated on the scene by paramedics, the Times-Picayune reported.

    Epstein was charged with six counts of battery on a police officer, three of disturbing the peace, and one of resisting arrest by force, Rivarde said. She paid $10,750 bail and was reportedly released from the Jefferson Parish Correctional Center later that day.

    She’s scheduled to appear in court Jan. 23.

    Neither Shannon Epstein nor Chris Christie could be reached for comment on Saturday evening.

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    December 3, 2022
  • Boeing Stock Surges On Report of 787 Dreamliner Order By United Airlines

    Boeing Stock Surges On Report of 787 Dreamliner Order By United Airlines

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    Boeing  (BA) – Get Free Report shares lurched higher Friday following a report that suggested United Airlines  (UAL) – Get Free Report is close to making a deal for dozens of the planemaker’s trouble 787 Dreamliner.

    The Wall Street Journal reported that United could confirm the purchase as early as this month, noting the multi-billion dollar deal would mark a major win for Boeing over its European rival Airbus just as it resumes deliveries of the flagship aircraft following a host of regulatory and production issues.

    The Federal Aviation Administration gave Boeing the go-ahead in August to resume 787 Deliveries after halting them in May of 2021 over concerns linked to safety inspections. 

    Boeing booked orders for 10 of its 787-9 Dreamliner variant aircraft in October, the planemaker said last month, with overall bookings for all of its aircraft pegged at 122. October deliveries fell to 35 aircraft from the 51 reported in September. 

    Boeing shares were marked 3.3% higher immediately following news of the potential deal and changing hands at $181.65 each, a move that would extend the stock’s six month gain to around 29.3%.

    Boeing posted an adjusted loss of $6.18 per share over the three months ending in October, a wider-than-expected tally that included a $2.8-billion charged linked to its Pentagon defense contracts. 

    Free cash flow, however, came in firmly ahead of Street forecasts at $2.9 billion, with the group holding to its full year forecast of positive free cash flow powered by stronger commercial deliveries.

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    December 2, 2022
  • Air travel reaches pre-pandemic levels for holiday weekend

    Air travel reaches pre-pandemic levels for holiday weekend

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    Air travel reaches pre-pandemic levels for holiday weekend – CBS News


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    As an estimated 55 million Americans travel over Thanksgiving weekend, airports and roadways saw thousands of delays. The TSA predicted Sunday would be on par with the Sunday after Thanksgiving in 2019, which was the busiest day in TSA history. Elise Preston has more.

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    November 27, 2022
  • CBS Weekend News, November 27, 2022

    CBS Weekend News, November 27, 2022

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    CBS Weekend News, November 27, 2022 – CBS News


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    Air travel reaches pre-pandemic levels for holiday weekend; New film “Devotion” tells story of first black navy pilot and man who tried to save his life

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    November 27, 2022
  • Frontier Airlines no longer has a customer service phone line | CNN Business

    Frontier Airlines no longer has a customer service phone line | CNN Business

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    New York
    CNN
     — 

    Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday.

    Starting last week, the ultra low-cost airline said it has transitioned to fully digital communications. Customers seeking help or information from the carrier must deal with an online chatbot, social media channels or WhatsApp. Those who need to speak to a live agent can use the carrier’s 24/7 chat tool.

    “We have found that most customers prefer communicating via digital channels,” spokesperson Jennifer F. de la Cruz said in a statement, saying they can now receive information as “expeditiously and efficiently as possible.”

    Frontier is known for its cost-cutting measures, such as charging for advance seat assignments and for carry-on bags that exceed the carrier’s size rules. (It checks their dimensions when you board).

    Customers who call the customer service phone number now are greeted with an automated message that says, “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at Flyfrontier.com or on our mobile app. We also have a chat service available 24/7.”

    Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents.

    It’s no wonder Frontier wants to get rid of customer service over the phone. The Department of Transportation in November said it is issuing $7.25 million in fines against six airlines for the “extreme delays” in providing refunds since the start of the Covid-19 pandemic to passengers. The only US carrier was Frontier, which was fined $2.2 million by the agency.

    Frontier recently launched an unlimited annual flight pass currently for $799 – though it comes with caveats, such as blackout periods concentrated around the holidays. Customers also can’t book a domestic flight more than a day in advance.

    It’s not the only carrier without a call center for its customers. Breeze Airways, an airline founded in 2018 by JetBlue’s David Neeleman, does not even have a call center phone number. Customers are advised to contact the carrier via Facebook Messenger, text, email or they can make changes to their flights on its app and website.

    – CNN’s Geneva Sands and Pete Muntean contributed to this report.

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    November 26, 2022
  • Man arrested after threatening passenger mid flight

    Man arrested after threatening passenger mid flight

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    Man arrested after threatening passenger mid flight – CBS News


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    A man is facing federal charges after he demanded another passenger pause her in-flight movie before putting a razor blade to her throat, officials say. According to the complaint, the woman’s husband ran for help and she was able to break away. Christina Ruffini has the details.

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    November 25, 2022
  • Climate activists prompt closure of Berlin airport runways

    Climate activists prompt closure of Berlin airport runways

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    A climate activist glues herself to a runway at the Berlin Brandenburg Airport (BER) during a protest, in Berlin, Germany November 24, 2022, in this still image obtained from a handout video. Courtesy of LETZTE GENERATION/Handout via Reuters

    Letzte Generation | Via Reuters

    Berlin Brandenburg Airport on Thursday said it closed its takeoff and landing runways due to unauthorized access of several people, while a climate group said its activists glued themselves to the tarmac.

    The activists from the Last Generation environmental group called on the public to stop travelling by air and on the government to stop subsidizing it, the group said on Thursday.

    “In an airport area that is not open to the public, we encountered several people who had previously gained unauthorized access and some glued themselves,” Berlin police said on Twitter.

    A spokesperson for the airport said police had detained the activists but the runways were closed in order for staff to check for and rule out the presence of further people.

    The spokesperson could not say how many flights were affected.

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    November 24, 2022
  • Millions of holiday travelers take to sky

    Millions of holiday travelers take to sky

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    Millions of holiday travelers take to sky – CBS News


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    A surge in holiday flyers is a big test for the nation’s airlines after staffing struggles this summer contributed to thousands of cancellations and delays. Kris Van Cleave has more.

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    November 22, 2022
  • Western New York slammed with more than 5 feet of snow, triggering road closures and flight cancellations the weekend before Thanksgiving | CNN

    Western New York slammed with more than 5 feet of snow, triggering road closures and flight cancellations the weekend before Thanksgiving | CNN

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    CNN
     — 

    New Yorkers in the western part of the state are still being slammed with a massive snowstorm that has shut down roads, triggered driving bans and canceled flights the weekend before the Thanksgiving holiday.

    By Friday evening, 5.5 feet of snow had covered streets in the town of Orchard Park, New York, near Buffalo in hard-hit Erie County, according to the National Weather Service. As the snowfall intensified, two county residents died from cardiac complications related to shoveling and attempting to clear the grounds, said County Executive Mark Poloncarz.

    “We send our deepest sympathies and remind all that this snow is very heavy and dangerous,” Poloncarz said.

    Forecasters and officials have been sounding the alarm on the life-threatening nature of this snowstorm, which has the potential to be historic even for the Buffalo region where heavy snow is the norm during winter months. And the forceful snowfall is expected to continue through the weekend with little periods of relief.

    “Historic snowfall exceeding 4 feet will be possible south of Buffalo, New York. Very cold air will accompany this event with temperatures 20 degrees below normal forecast by the weekend,” the National Weather Service wrote Friday.

    See snow building as New York faces historic snowstorm

    Areas northeast of Lake Ontario – from central Jefferson County to northern Lewis County – were being inundated with heavy snow late Friday, when the snowfall rate was up to 3 inches per hour, according to the weather service in Buffalo. Places between Watertown and Harrisville were also seeing treacherous conditions.

    “Travel will be extremely difficult, if not nearly impossible. … Visibility will be near zero at times with deep snow cover on roads,” the local weather service warned.

    Dozens of flights arriving and departing from Buffalo Niagara International Airport were canceled as storm conditions worsened, according to the airport’s website.

    A new daily snowfall record of 13.9 inches Saturday was set at the airport, nearly doubling the 7.6 inches seen on the same date in 2014, according to the local weather service. This month is also Buffalo’s third snowiest November, with 29.3 inches recorded for the entire month, the weather service added.

    Heavy snow is expected to continue smashing the Buffalo region early Saturday, with some respite Saturday afternoon as the storm moves farther north. A final bout is expected through Saturday evening and into the overnight hours before snow tapers off early Sunday.


    The colossal storm has been pounding the region for days, prompting local and state officials to issue states of emergencies to bolster response. But with a storm that big, it only takes one or two vehicles to slow down clearing operations, Poloncarz noted.

    “A reminder to all employers: if your business is located in a driving ban area or your employees are currently in a driving ban area, it is illegal to make them come into work,” Poloncarz said online.

    The snowstorm, which came with a forecast for the Buffalo region not seen in more than 20 years, has been making travel miserable for many drivers, despite authorities’ emphasis on staying off the roads.

    A loader on Friday digs out a parking lot in Hamburg, New York, after an intense lake effect snow storm dumped several feet of snow around Buffalo and surrounding suburbs.

    “I can say that our deputies have been just absolutely inundated with calls for service as it pertains to disabled motor vehicles and stranded motorists,” Erie County Undersheriff William J. Cooley said during a news conference Friday night. “We implore the residents to just, please, obey the travel ban, you become part of the problem very quickly when you’re out there on the streets.”

    Erie County issued a combination of travel bans and travel advisories that remain in effect as of 9 p.m. Friday, including a travel ban for the southern portion of Buffalo.

    “This is an event that has hit the south towns with a vengeance, very hard and all these communities are in a state of emergency at this point,” Poloncarz said.

    More than 300 citations were issued to drivers who violated the travel ban, Poloncarz said late Friday.

    “Please, do not be the reason that an ambulance cannot get to the hospital,” he said. “There are many vehicles that are not only getting stuck but are just being abandoned by the owners.”

    Poloncarz underscored the danger the storm is unleashing in communities, pointing out the impacts of heavy snow that are exacerbated by sheets of ice underneath it.

    “There are vehicles stuck on roads who should not be driving. There are even some snow plows getting stuck in the worst parts of the storm. Do not drive if there is a travel ban,” said Poloncarz, adding that most residents have adhered to the ban.

    Heather Ahmed uses a shovel to dig a path next to a vehicle after an intense lake-effect snowstorm impacted the area Friday in Hamburg, New York.

    Snow has been falling for an extended period of time at rapid pace, making it difficult for crews to respond.

    “In some cases, we are going to far surpass five feet of snow and that’s in a 21-hour period of time,” said Bill Geary, the county’s public works commissioner. “It’s a remarkable amount of time.”

    Blasdell, about eight miles from Buffalo, recorded 65 inches as of 8:30 p.m Friday, according to the National Weather Service. Several locations in the region were hit with at least 3 to 4 feet of snow, including Hamburg (51 inches), Elma (48 inches), East Aurora (43.7 inches) and West Seneca (36 inches).

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    November 19, 2022
  • Taylor Swift slams ‘outside entity’ over ticket fiasco: ‘I’m not going to make excuses for anyone’

    Taylor Swift slams ‘outside entity’ over ticket fiasco: ‘I’m not going to make excuses for anyone’

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    Taylor Swift performs onstage during iHeartRadio’s Z100 Jingle Ball 2019 Presented By Capital One on December 13, 2019 in New York City.

    Kevin Mazur | Getty Images

    Taylor Swift responded to her fans Friday after Live Nation‘s Ticketmaster said a general public sale of tickets to the superstar’s “Eras” tour would be canceled because there weren’t enough tickets to meet high demand.

    “It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” Swift wrote in a message posted on Instagram. She did not mention Live Nation or Ticketmaster in her statement.

    “I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them,” she wrote.

    Separately, The New York Times reported Friday that Justice Department has opened an antitrust investigation into parent company Live Nation’s practices. The probe predates the Swift ticket sale this week, according to the report. The Justice Department declined to comment.

    Live Nation, Ticketmaster and the company’s largest shareholder, Liberty Media, also didn’t immediately comment about Swift’s Friday statement or the Times’ report on a Justice Department investigation.

    Ticketmaster announced the cancellation hours after Liberty Media CEO Greg Maffei defended Ticketmaster on Thursday. Maffei blamed a surge of demand from 14 million users, including bots, for site disruptions and slow queues for presales earlier this week.

    “It’s a function of Taylor Swift. The site was supposed to open up for 1.5 million verified Taylor Swift fans,” Maffei told CNBC’s “Squawk on the Street.” “We had 14 million people hit the site, including bots, which are not supposed to be there.”

    Maffei said Ticketmaster sold more than 2 million tickets on Tuesday and demand for Swift “could have filled 900 stadiums.”

    The “Eras” tour is set to kick off in March 17 in Glendale, Arizona.

    Read Swift’s full statement:

    Well. It goes without saying that l’m extremely protective of my fans. We’ve been doing this for decades together and over the years, l’ve brought so many elements of my career in house. I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do. It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.

    There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward. I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.

    And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs.

    Thank you for wanting to be there. You have no idea how much that means.

    -CNBC’s Sarah Whitten contributed to this article.

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    November 18, 2022
  • 6 airlines must pay $600 million in refunds over pandemic delays

    6 airlines must pay $600 million in refunds over pandemic delays

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    Frontier Airlines and five foreign carriers have agreed to refund more than $600 million combined to travelers whose trips were canceled or significantly delayed since the start of the pandemic, federal officials said Monday.

    The U.S. Department of Transportation said it also fined the same airlines more than $7 million for delaying refunds for so long that they violated consumer-protection rules.

    The largest U.S. airlines accounted for the bulk of complaints about refunds and avoided fines. An official said no other U.S. carriers are being investigated for potential fines.

    Consumers flooded the agency with thousands of complaints about their inability to get refunds when the airlines canceled huge numbers of flights after the pandemic hit the U.S. in early 2020. It was by far the leading category of complaints.

    “When Americans buy a ticket on an airline, we expect to get to our destination safely, reliably and affordably, and our job at DOT is to hold airlines accountable for these expectations,” Transportation Secretary Pete Buttigieg said.

    He added, “this really shouldn’t be happening in the first place. It shouldn’t take enforcement action from the U.S. Department of Transportation to get airlines to pay refunds that they’re required to pay.”


    What to know about the online dashboard outlining air travelers’ rights

    03:44

    Frontier refunds

    The department said Frontier Airlines is refunding $222 million and paying a $2.2 million civil penalty.

    In a consent order, the government charged that Frontier changed its definition of a significant delay to make refunds less likely, and that an online system to process credits went down for a 15-day period in 2020.

    Frontier spokeswoman Jennifer de la Cruz said the Denver-based airline issued nearly $100 million in “goodwill refunds,” including to people with nonrefundable tickets who canceled on their own and were not entitled to a refund under federal law.

    The refunds “demonstrate Frontier’s commitment to treating our customers with fairness and flexibility,” de la Cruz said.

    Five other airlines fined

    Five other airlines paid fines and issued refunds, the Transportation Department said.

    TAP Portugal will refund $126.5 million and pay a $1.1 million fine; Air India will pay $121.5 million in refunds and a $1.4 million penalty; Aeromexico will pay $13.6 million and a $900,000 fine; Israel’s El Al will pay $61.9 million and a $900,000 penalty; and Colombia’s Avianca will pay $76.8 million and a $750,000 fine.

    “We have more enforcement actions and investigations underway and there may be more news to come by way of fines,” Buttigieg said during a call with reporters.

    However, there will be no fines for other U.S. airlines because they responded “shortly after” the Transportation Department reminded them in April 2020 of their obligation to provide quick refunds, said Blane Workie, the assistant general counsel for the Transportation Department’s Office of Aviation Consumer Protection.

    “We do not have any pending cases against other U.S. carriers. Our remaining cases are against foreign air carriers,” Workie said on the same call with Buttigieg.

    That did not satisfy consumer advocates, who said that the major U.S. airlines also violated rules around refunds — even if they took corrective steps more quickly.

    “Frontier was a bad player in all this, and they deserve to be fined, and we’re glad they are paying the refunds they were supposed to pay. But we are very critical of how the DOT just seems to not want to go after the biggest fish, the ones causing the most problems,” said Bill McGee of the American Economic Liberties Project, a non-partisan group that opposes concentrated industrial power.

    “Airlines that brazenly skirt the rules deserve to be fined,” he said.


    How the Spirit Airlines and JetBlue’s $3.8 billion merger could affect budget travel

    05:02

    In 2020, United Airlines had the most refund-related complaints filed with DOT — more than 10,000 — although smaller Frontier had a higher rate of complaints. Air Canada, El Al and TAP Portugal were next, both over 5,000, followed by American Airlines and Frontier, both topping 4,000.

    Air Canada agreed last year to pay $4.5 million to settle similar U.S. allegations of slow refunds and was given credit of $2.5 million for refunds. The Transportation Department initially sought $25.5 million in that case.

    CBS News’ Kris Van Cleave contributed reporting.

    Trending News

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    November 15, 2022
  • Frontier, 5 other airlines to refund more than $600 million

    Frontier, 5 other airlines to refund more than $600 million

    [ad_1]

    Frontier Airlines and five foreign carriers have agreed to refund more than $600 million combined to travelers whose trips were canceled or significantly delayed since the start of the pandemic, federal officials said Monday.

    The U.S. Department of Transportation said it also fined the same airlines more than $7 million for delaying refunds so long that they violated consumer-protection rules.

    The largest U.S. airlines, which accounted for the bulk of complaints about refunds, avoided fines, and an official said no other U.S. carriers are being investigated for potential fines.

    Consumers flooded the agency with thousands of complaints about their inability to get refunds when the airlines canceled huge numbers of flights after the pandemic hit the U.S. in early 2020. It was by far the leading category of complaints.

    “When Americans buy a ticket on an airline, we expect to get to our destination safely, reliably and affordably, and our job at DOT is to hold airlines accountable for these expectations,” Transportation Secretary Pete Buttigieg said.

    The department said Frontier Airlines is refunding $222 million and paying a $2.2 million civil penalty.

    In a consent order, the government charged that Frontier changed its definition of a significant delay to make refunds less likely, and an online system to process credits went down for a 15-day period in 2020.

    Frontier spokeswoman Jennifer de la Cruz said the Denver-based airline issued nearly $100 million in “goodwill refunds,” including to people with non-refundable tickets who canceled on their own and were not entitled to a refund under federal law.

    The refunds “demonstrate Frontier’s commitment to treating our customers with fairness and flexibility,” de la Cruz said.

    The Transportation Department said TAP Portugal will refund $126.5 million and pay a $1.1 million fine; Air India will pay $121.5 million in refunds and a $1.4 million penalty; Aeromexico will pay $13.6 million and a $900,000 fine; Israel’s El Al will pay $61.9 million and a $900,000 penalty; and Colombia’s Avianca will pay $76.8 million and a $750,000 fine.

    “We have more enforcement actions and investigations underway and there may be more news to come by way of fines,” Buttigieg said during a call with reporters.

    However, there will be no fines for other U.S. airlines because they responded “shortly after” the Transportation Department reminded them in April 2020 of their obligation to provide quick refunds, said Blane Workie, the assistant general counsel for the Transportation Department’s Office of Aviation Consumer Protection.

    “We do not have any pending cases against other U.S. carriers. Our remaining cases are against foreign air carriers,” Workie said on the same call with Buttigieg.

    That did not satisfy consumer advocates, who said that the major U.S. airlines also violated rules around refunds — even if they took corrective steps more quickly.

    “Frontier was a bad player in all this, and they deserve to be fined, and we’re glad they are paying the refunds they were supposed to pay, but we are very critical of how the DOT just seems to not want to go after the biggest fish, the ones causing the most problems,” said Bill McGee of the American Economic Liberties Project, a non-partisan group that opposes concentrated industrial power.

    In 2020, United Airlines had the most refund-related complaints filed with DOT — more than 10,000 — although smaller Frontier had a higher rate of complaints. Air Canada, El Al and TAP Portugal were next, both over 5,000, followed by American Airlines and Frontier, both topping 4,000.

    Air Canada agreed last year to pay $4.5 million to settle similar U.S. allegations of slow refunds and was given credit of $2.5 million for refunds. The Transportation Department initially sought $25.5 million in that case.

    ___

    This story has been updated to correct that five foreign airlines were fined, not four.

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    November 15, 2022
  • TSA: Screening failures allowed box cutters on plane

    TSA: Screening failures allowed box cutters on plane

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    TSA: Screening failures allowed box cutters on plane – CBS News


    Watch CBS News



    The TSA is briefing all screeners nationwide after a man was able to get on a Frontier Airlines plane with two box cutters. One of the man’s two box cutters was discovered during a secondary search, but it was returned after its blade was removed, which is against procedure, the agency said. Kris Van Cleave reports.

    Be the first to know

    Get browser notifications for breaking news, live events, and exclusive reporting.


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    November 14, 2022
  • This company wants to make air travel sustainable | CNN Business

    This company wants to make air travel sustainable | CNN Business

    [ad_1]


    New York
    CNN Business
     — 

    In 2019, Air Company made a splash when it launched vodka derived from recaptured carbon, in an effort to reduce the amount of the harmful greenhouse gas in the atmosphere.

    Today, the Brooklyn-based startup has begun using the same process to make fuel for airplanes.

    Air Company’s sustainable aviation fuel, which was recently tested by the US Air Force, could ultimately help the airline industry hit its goal of net zero carbon emissions by 2050. Currently, the airline industry accounts for about 3% of total global carbon emissions each year, and mostly relies on traditional, fossil-based fuels that require various forms of environmental disruption to produce.

    Already, some of the world’s biggest airlines are signing on to Air Company’s vision. The company announced last month that Jet Blue and Virgin Atlantic, as well as startup aircraft company Boom Supersonic, have agreed to purchase millions of gallons of its fuel in the coming years. Jet Blue Ventures, the airline’s investment arm, also invested directly in Air Company’s $30 million Series A funding round earlier this year.

    “How we think about what the company does is trying to solve humanity’s toughest problems,” Gregory Constantine, co-founder and CEO of Air Company, told CNN in an interview last month. “For us, climate change is the greatest challenge that we’re facing as humanity to date … so if we can work on technologies that take what was once really thought of as a problem and turn it into a solution, then that’s a massive win.”

    A number of producers of sustainable aviation fuel have emerged in recent years, including a major Finnish producer called Neste, many of them using ingredients such as plant material and cooking oil. But Air Company’s production process starts by pulling harmful carbon emissions out of the air.

    The company first harvests carbon, mostly from industrial settings such as biofuel production facilities. It then takes water, separates the hydrogen from the oxygen, and blends the captured carbon with the hydrogen and a proprietary mix of other compounds, according to Air Company CTO Stafford Sheehan. It then distills that solution down, using what looks like a larger version of, say, a whiskey distilling system. The final products are ethyl alcohol, which is used to make the company’s vodka and other products such as perfume, as well as paraffin, which forms the basis of its jet fuel.

    In some ways, Sheehan said, the process mimics how plants work: It takes in carbon, and aside from the final products, the only other offput is oxygen. And the company says its tests have indicated that planes should be able to fly using its fuel without blending it with fossil-based fuels or modifying their engines.

    By the time a plane has flown using Air Company’s fuel, it will have released the same amount of carbon dioxide back into the atmosphere as was captured to make the fuel, meaning the process on the whole is carbon-neutral, Sheehan said. The company uses renewable energy sources like solar to power its production facility.

    Air Company does still have some work to do until its carbon-derived fuel is ready to be used widely on commercial flights. It needs more testing, and it needs to grow its manufacturing footprint. Sheehan said the company’s next production facility is already in the works and will be about 100 times the size of its Brooklyn test facility, which is probably about the size of a two-bedroom New York City apartment.

    Air Company was founded in 2019 by Gregory Constantine and Dr. Stafford Sheehan.

    The company will also need to bring down the cost of its fuel, which is currently more expensive than traditional jet fuels, although the company declined to provide details on just how much. Air Company said that “consumers will not feel the impact of this shift,” and added that lowering the cost will be achieved in part “through an array of government incentives made available to fuel producers generating sustainable alternatives.”

    Constantine said the company is planning for the first test of its fuel on a commercial plane next year, and expects to have its fuel used on its first commercial passenger flight by 2024.

    Still, Air Company is hopeful that its efforts could eventually disrupt the aviation industry for the better, just as it’s been working to do with its consumer goods.

    “Aviation has been a part of the goal since the start,” he said. “However, to get to those, you know, large industrial markets like aviation fuel, which it is traditionally known as the hottest industry industries to decarbonize, is going to take time. It’s going to take a lot of money and a lot of effort.”

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    November 13, 2022
  • Frontier flight to Tampa diverted after passenger found with box cutter

    Frontier flight to Tampa diverted after passenger found with box cutter

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    A Frontier Airlines flight from Cincinnati to Tampa was diverted to Atlanta was diverted Friday after a passenger was discovered to have a box cutter on the plane, officials said.

    The incident occurred around 9:30 p.m. on Friday when Frontier flight 1761 from Cincinnati/Northern Kentucky International Airport, bound for Tampa International Airport, diverted to Hartsfield-Jackson Atlanta International Airport after a disturbance began with a disruptive passenger, according to Patricia Mancha of the Transportation Security Administration. 

    Passengers were deplaned in Atlanta, and the FBI and Atlanta police responded to the incident by taking the suspect into custody.

    No one was injured, and the flight was canceled. 

    A second box cutter was discovered in the passenger’s carry-on luggage, according to Mancha. Box cutters are prohibited in the cabin, per TSA’s website.

    “TSA has started an internal review of the incident by viewing CCTV, airport security checkpoint processes and operations and will continue to provide updates as they are available,” Mancha said.

    The incident is under investigation with the U.S. Attorney’s Office.

    Trending News

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    November 12, 2022
  • Chinese travel, consumption stocks rally as Beijing eases COVID rules

    Chinese travel, consumption stocks rally as Beijing eases COVID rules

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    Shares of Chinese travel and consumer companies gained ground in Hong Kong after Beijing eased some Covid-19 restrictions, improving the outlook for sectors directly hit by the pandemic and the broader economic recovery.

    In Friday afternoon trade, the Hang Seng China Enterprises Index
    160462,
    +7.98%

    advanced 7.6%, while the city’s benchmark Hang Seng Index
    HSI,
    +7.51%

    jumped 7.1% to 17221.43, recovering to levels last seen a month ago. The benchmark index would mark its largest one-day gain since mid-March if it closes at current levels.

    China’s three major airlines, Air China Ltd.
    601111,
    -3.11%
    ,
    China Southern Airlines Co.
    600029,
    +0.13%

    and China Eastern Airlines Corp.
    600115,
    +1.14%
    ,
    added between 2.2% and 5.1%, while travel retailer China Tourism Group Duty Free Corp.
    601888,
    +3.65%

    climbed 7.1%.

    Broader consumer-related sectors also strengthened, amid hopes that less stringent rules could help revive consumption. E-commerce platforms Alibaba Group Holding Ltd.
    BABA,
    +7.60%

    9988,
    +11.51%

    and JD.com Inc.
    JD,
    +8.41%

    9618,
    +16.22%

    jumped 11% and 16%, respectively, while restaurant operator Haidilao International Holding Ltd.
    6862,
    +5.21%

    climbed 4.7%.

    China said Friday that it will shorten the quarantine period for close contacts of COVID cases and travelers to the country, among other policy tweaks. But the government also said it will stick to its zero-COVID policy.

    Friday’s market upturn came on the back of U.S. stocks’ biggest rally in two years, after October inflation data was weaker than expected, lifting expectations of less aggressive interest-rate increases by the Federal Reserve.

    Write to Clarence Leong at clarence.leong@wsj.com

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    November 10, 2022
  • 19 dead after commercial aircraft crashes into Lake Victoria in Tanzania | CNN

    19 dead after commercial aircraft crashes into Lake Victoria in Tanzania | CNN

    [ad_1]



    CNN
     — 

    A Tanzanian commercial flight operated by Precision Air crash-landed in bad weather in Lake Victoria on Sunday, killing 19 people.

    The country’s Prime Minister, Kassim Majaliwa, said officials believe all bodies have been recovered from the airplane.

    “We’re starting to pull out the luggage and personal items from the aircraft. A team of doctors and security agencies have started the process of identifying the dead and notifying the families,” Majaliwa said.

    The airline confirmed the death toll and amended the number of survivors down to 24 in an updated statement on Sunday evening. Earlier, the carrier as well as local officials had said that 26 of the 43 people on board had been rescued.

    “Precision Air extends its deepest sympathies to the families and friends of the passenger and crew involved in this tragic incident. The company will strive to provide them with information and whatever assistance they will require in their difficult time,” the airline said.

    “The names of passengers and crew on board the aircraft will not be released until all next-of-kin have been notified,” it added.

    The flight, including 39 passengers and four crew members, had taken off from Tanzania’s commercial capital of Dar es Salaam and was headed to the town of Bukoba before it plunged into Lake Victoria as it was preparing to land.

    Video circulating on social media taken by onlookers on the shores of Lake Victoria showed the aircraft submerged in the water with emergency responders coordinating rescue efforts from nearby boats.

    Precision Air CEO Patrick Mwanri appeared visibly distressed while speaking to reporters in Dar es Salaam Sunday.

    Mwanri’s voice broke and he had to pause to wipe away tears as he said the plane had departed around 6 a.m. local and had been expected in the northwestern lakeside town of Bukoba at 8.30 a.m.

    “But at 8.53 a.m. our Operations Control Center got a report that that aircraft had not arrived,” he said in a televised statement.

    The accident is believed to have happened on the final approach to the airport whose runway begins right next to Lake Victoria, Africa’s largest freshwater lake.

    Local officials suggested bad weather may have played a part in the accident, saying the area had been under heavy rainfall and strong winds at the time.

    The regional airline has opened a Crisis Management Center and established information areas in Bukoba and Dar es Salaam to communicate with families of the passengers.

    Following news of the crash, Tanzania’s President took to social media to call for calm while rescuers worked at the site of a downed plane.

    “I have received with sadness the information of the crash of the Precision Air flight at Lake Victoria, in the Kagera region,” President Samia Suluhu Hassan wrote on Twitter Sunday.

    “I send my condolences to all those affected by this incident. Let’s continue to be calm as the rescue operation continues and we pray to God to help us.”

    Precision Air is a Tanzanian airline based out of Dar es Salaam.

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    November 6, 2022
  • Climate activists swarm private jets at Amsterdam airport to protest pollution

    Climate activists swarm private jets at Amsterdam airport to protest pollution

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    Climate activists protest against environmental pollution from aviation at Amsterdam’s Schiphol Airport, in Schiphol, Netherlands November 5, 2022.

    Piroschka Van De Wouw | Reuters

    Hundreds of climate activists swarmed a private jet section of Amsterdam’s Schiphol Airport on Saturday as part of a day of demonstrations in and around the airport.

    The activists stopped several aircraft from taking off by sitting in front of their wheels. Commercial flights were not delayed as of early afternoon. The environmental groups Greenpeace and Extinction Rebellion organized the demonstrations to protest the aviation industry’s pollution and greenhouse gas emissions, as well as local noise pollution, according to the organizations.

    Demonstrators also protested in the airport’s main hall and carried signs that read “Restrict Aviation” and “More Trains,” according to a Reuters report. Military police said in a statement that they had detained several “persons who were on airport property without being allowed.”

    “We’ve been campaigning to stop Schiphol’s large-scale pollution for years, and with good reason. The airport should be reducing its flight movements, but instead it’s building a brand new terminal. The wealthy elite are using more private jets than ever, which is the most polluting way to fly,” Dewi Zloch of Greenpeace Netherlands said in a statement.

    Greenpeace said Schiphol is the largest source of carbon dioxide emissions in the Netherlands, reportedly emitting more than 12 billion kilograms annually. The airport responded to the climate demonstrations by saying it will aim to become emissions-free by 2030 and that it supports targets for the entire industry to reach net zero emissions by 2050.

    Schiphol CEO Ruud Sondag said in a statement that he has been committed to a sustainable Netherlands for 25 years, and that he shares the activists’ sense of urgency.

    “As an aviation sector, we must do everything we can to become quieter and cleaner. That’s my view. The task is immense, but achievable,” he said according to a translation of the statement. Sondag said he plans to talk to Greenpeace, employees, trade unions and others in the coming days.

    “And for Saturday,” he said, “be welcome, but keep it tidy.”

    The Dutch government is reportedly considering whether to include private jet traffic in its climate policy. The government in June announced a 440,000-person cap on annual passengers at the airport, citing air pollution and climate concerns.

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    November 5, 2022
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