ReportWire

Tag: AIR

  • IATA: January Global Air Demand at 2019 Levels

    IATA: January Global Air Demand at 2019 Levels

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    January 2024 global air demand, measured in revenue
    passenger kilometers, increased 16.6 percent year over year and was at 99.6
    percent of January 2019 levels, according to the latest International Air
    Transport Association report, released Wednesday. In December, the 2019
    comparison level was at 97.5 percent.

    Total January capacity, measured in available seat
    kilometers, was up 14.1 percent compared with a year prior and came within 0.5
    percent of January 2019 levels, according to IATA.

    International January traffic was up 20.8 percent versus
    January 2023, with capacity up 20.9 percent. Total domestic air demand
    increased 10.4 percent, with capacity up 4.6 percent. 

    “2024 is off to a strong start despite economic and
    geopolitical uncertainties,” IATA director general Willie Walsh said in a
    statement. “As governments look to build prosperity in their economies in
    the busiest election-year ever, it is critical that they see aviation as a
    catalyst for growth.”

    [Report continues below chart.]

    Asia-Pacific carriers once again led other regions in international
    demand growth, with January 2024 traffic up 45.4 percent versus January 2023.
    Capacity increased 48.1 percent for the period. The strong growth rate is
    mainly due to China, which a year earlier had begun to lift Covid-19 travel
    restrictions, according to IATA, which added that “the recovery in major
    international routes to/from Asia-Pacific is still lagging, but routes such as
    Asia-Middle East have exceeded pre-pandemic levels.”

    European carriers’ January 2024 international traffic and
    capacity each increased by double digit percentages versus a year prior, and
    the load factor was up 0.1 percentage points. “Routes between Europe and
    North America have rebounded particularly strongly from the pandemic, and stand
    6.5 percent higher than in January 2020,” according to IATA.

    For North America, January international demand and capacity
    each also increased by double-digit percentages year over year, however load
    factor declined 1 percentage point from January 2023.

    On the domestic front, January air demand increased across
    all countries IATA tracked, however there was a pull-back in capacity by four
    of the six countries. Those two exceptions were Australia, in which capacity
    increased 6.3 percent year over year, and China, which reported a 19.2 percent
    increase. 

    Domestic load factors for January each were up except for
    Australia, which reported a 0.7 percentage point decrease from January 2023.
    China had the highest January 2024 load factor increase at 8.4 percentage
    points, followed by India at 4.2 percentage points.

    RELATED:  IATA:
    December Air Demand Continues Recovery

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  • Southwest Launches SAF Ventures Subsidiary, Invests in LanzaJet

    Southwest Launches SAF Ventures Subsidiary, Invests in LanzaJet

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    Southwest Airlines has launched a venture capital subsidiary dedicated to creating more opportunities for the carrier to obtain scalable sustainable aviation fuel, the airline announced Wednesday. 

    Dubbed Southwest Airlines Renewable Ventures, the group also has invested $30 million in LanzaJet, a SAF technology provider and producer “with a patented ethanol-to-SAF technology and the world’s first ethanol-to-SAF commercial plant.” Southwest said further details of the venture group’s funds were “proprietary, but fit within our financial guidance.”

    SARV officially was formed in 2023, according to a Southwest U.S. Securities and Exchange Commission filing, and the carrier said it will continue to work with SAF producers and enter into SAF offtake agreements, while SARV, meanwhile, will “manage [the carrier’s] investments in” SAFFire Renewables, a company formed as part of a U.S. Department of Energy-backed project to develop and produce scalable sustainable aviation fuel, “and engage in other similar activities in support of the company’s SAF goals, initiatives and strategies,” according to Southwest. SARV’s president is Tom Nealon, CEO of SAFFire.

    As part of the funding agreement, LanzaJet “intends” to build an ethanol-to-SAF facility to produce SAF primarily for Southwest. The planned facility would include capabilities to convert SAFFire’s cellulosic ethanol into SAF, which can produce greater quantities of SAF from SAFFire ethanol over time, according to Southwest.

    The carrier also has SAF purchase agreements with USA BioEnergyVelocys Renewables and Neste. In addition, Southwest has partnered with Marathon Petroleum and Phillips 66 to “facilitate the development and production of commercialized SAF.”

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  • Delta, Aeromexico File Objection to DOT Plan to Rescind ATI

    Delta, Aeromexico File Objection to DOT Plan to Rescind ATI

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    Delta Air Lines and Aeromexico on Friday filed an objection with the U.S. Department of Transportation against DOT’s January decision to “tentatively dismiss” the carrier’s antitrust immunity grant renewal, which has allowed the airlines to operate a joint venture. 

    The carriers said that the decision if finalized would punish the partners “and the communities they serve, erode competition in the transborder U.S.-Mexico market, harm U.S.-Mexico consumers and slow economic growth with the largest trading partner of the United States—all with no countervailing benefit to U.S. aviation interests or likely impact on the action of the government of Mexico.”

    Delta and Aeromexico since 2015 have operated an antitrust-immune crossborder joint venture, allowing them to jointly set prices on routes between the U.S. and Mexico. DOT last month indicated it planned not to review later this year the grant of antitrust immunity, in part because the agency alleged the Mexican government recently moved all cargo operations from Benito Juarez International Airport to airports outside of Mexico City, and passenger capacity at the airport has been reduced during the past three International Air Transport Association traffic seasons.

    Delta and Aeromexico argued that they had no “responsibility or control” over the government’s decision to move cargo operations and reduce capacity at the airport. Those decisions were “to the detriment of both current air carriers and potential new entrants,” according to the filing.

    The carriers also noted that should they “unravel” their agreement, nearly two dozen routes between the U.S. and Mexico would be at risk of cancellation, and capacity would be reduced. Without network benefits, they argued, fares on their partner routes would “certainly increase,” jobs on both sides of the border would be lost, the number of tourists between the countries would fall and competition in the market would erode.

    After DOT’s Jan. 26 order to show cause, Delta and Aeromexico on Jan. 29 filed a request for additional time for objections and comments. On Feb. 7, the agency issued an order extending the comment period by two weeks, to March 5.

    DOT also charged that despite issuing repeated warnings to its Mexican counterparts, the government of Mexico is not adhering to the 2015 U.S.-Mexico Air Transport Agreement, and as a result suspended its review of an application for antitrust immunity by Allegiant Air and Viva Aerobus on July 31, 2023, and will dismiss the Delta-Aeromexico application to renew the grant of ATI. Should the agency issue a final order, Delta and Aeromexico tentatively have until Oct. 26 to unwind their relationship.

    On Feb. 9, Delta filed a request urging DOT to engage in continued consultations with the government of Mexico, to begin arbitration with the government under the U.S.-Mexico Air Transport Agreement, and “to impose schedule filing requirements on all Mexican carriers serving the United States and, if necessary, restrictions on their schedules.”

    Proceeding on DOT’s current course “would harm consumers and competition, fail to change the [government of Mexico’s] behavior and culminate in an order that suffers from numerous [Administrative Procedure Act] violations,” Delta and Aeromexico argued in Friday’s filing.

    American Airlines, however, on Feb. 23 filed a comment in favor of the agency’s decision regarding Delta and Aeromexico, stating that the Open Skies agreement between the U.S. and Mexico is a prerequisite for granting antitrust immunity, and charged “the Mexican government’s continued noncompliance” with that agreement “effectively means that there has not been a functioning open skies agreement between the United States and Mexico, and therefore the department’s main prerequisite for a grant of ATI is absent.”

    American in its filing also noted that in 2015, “several airlines raised concerns regarding the lack of a fully functioning open skies agreement between the two countries and the lack of transparency in slot allocation at Benito Juarez International Airport “that unfairly advantaged Aeromexico,” adding that since that time, “the situation has worsened.”

    DOT declined further comment.

    RELATED: DOT Plans to Terminate Delta-Aeromexico Antitrust Immunity

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  • Canada’s Lynx Air Ceases Operations

    Canada’s Lynx Air Ceases Operations

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    Ultra-low-cost carrier Lynx Air, based in Canada with a destination map that includes domestic locations as well as those in the United States and Mexico, announced Friday that it would cease operations Feb. 26.

    The airline, which launched in April 2022 and in December had been added to the TSA PreCheck program, said that despite substantial growth, ongoing operational improvements, cost reductions and efforts to explore a sale or merger, “the challenges facing the company’s business have become too significant to overcome.”

    The carrier canceled flights over the weekend “as we work to bring aircraft, crew and as many passengers as possible home,” according to the carrier. A FAQ page on its website said that passengers affected by a cancellation must contact their credit card provider for a refund, as “Lynx Air will not be able to assist with refunds or accommodations.”

    Air Canada on Friday said it would cap fares and add more than 6,000 seats in select markets in response to the Lynx announcement. The fares were available before Feb. 26 for travel through April 2. Air Canada said it would not honor Lynx Air tickets and advised affected customers to consult the Canadian Transportation Agency.

    Air Canada also said it planned to add incremental capacity on routes Lynx operated, from each Toronto and Montreal to Cancun, Fort Myers, Orlando, Tampa, Phoenix and Las Vegas between Feb. 25 and March 19. However, “flights are already relatively full and the carrier’s ability to increase capacity further is limited,” according to Air Canada.

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  • Delta to Add Los Angeles-Brisbane Service

    Delta to Add Los Angeles-Brisbane Service

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    Delta Air Lines on Dec. 4 will launch seasonal service between Los Angeles and Brisbane, Australia, the carrier announced Friday. Flights will operate three times weekly through March 28, 2025, using Airbus A350-900 aircraft with four cabins: Delta One Suites, Premium Select, Comfort-Plus and Main. 

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  • American to Launch Nonstop NYC-Tokyo Service

    American to Launch Nonstop NYC-Tokyo Service

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    American Airlines on June 28 will launch nonstop service between New York’s John F. Kennedy International Airport and Tokyo’s Haneda International Airport, the carrier announced Thursday. 

    The flights will operate daily using Boeing 777-200 aircraft. The new service will complement the twice-daily flights already offered by American partner Japan Airlines

    American will become the only U.S. carrier operating nonstop service between the two airports following approval of the route application last week by the U.S. Department of Transportation, according to the airline.

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  • FCM Report Shows Q4 Rise in Global Corporate Airfares

    FCM Report Shows Q4 Rise in Global Corporate Airfares

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    Global airfares were up by double-digit percentages year
    over year in the fourth quarter, according to FCM’s Global Quarterly Trend
    Report. The report, based on FCM’s corporate booking data, showed economy
    airfares across 380 city pairs was up $76, or 17 percent, year over year, while
    business airfares increased by $246, or 15 percent.

    In North America, the largest economy fare increase was the
    route between New York’s John F. Kennedy International Airport and Los Angeles
    International Airport, up 33 percent. Business fares in North America, however,
    were largely down year over year in the fourth quarter. Business fares between
    JFK and Toronto registered the only increase, up 11 percent.

    FCM said airline global capacity is expected to exceed
    pre-pandemic levels this year but that airlines are adding more seats with
    fewer flights as a result of “fleet configuration changes and shifts in
    schedules to meet demand.” In North America, for example, FCM projects the
    number of available seats in the first half of this year will be up 7 percent
    compared with the first half of 2019, but the number of flights will be down 7
    percent. In Europe, the number of seats will be down 1 percent and flights down
    8 percent, according to the report.

    In addition to its own booking data, FCM’s report uses
    Cirium data in capacity analysis.

    On the hotel side, corporate average daily rates in North
    America for the fourth quarter were up 9 percent year over year, but they were
    up only 1 percent compared with the third quarter, which FCM said is an
    indication that rates are stabilizing. In Europe, rates were up 28 percent year
    over year but only 2 percent compared with the third quarter.

    Other regions showed less stable hotel rate movement. In
    Australia and New Zealand, for example, rates were up 19 percent year over year
    and 12 percent quarter over quarter. Corporate hotel rates were up 43 percent
    year over year in Asia and up 14 percent quarter over quarter.

    Car rental rates also are stabilizing, with the global
    average daily rate for car rental generally flat over the course of 2023 at
    $73, the report indicated. That is $20 higher than the ADR for 2019, however.

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  • Sabre: Q4 Air Bookings Growth Slows Amid ‘Temporary’ Corp. Travel Slowdown

    Sabre: Q4 Air Bookings Growth Slows Amid ‘Temporary’ Corp. Travel Slowdown

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    Air bookings through Sabre’s global distribution system slowed in the fourth quarter of 2023 due in part to a slowdown in corporate travel, though executives said that slowing trend has reversed in the first weeks of 2024.

    Sabre’s GDS air bookings through totaled 65.3 million, up 1 percent compared with the fourth quarter of 2023. By comparison, third-quarter air bookings were up 11 percent year over year.

    Sabre’s share of industry air bookings also was down slightly compared with the fourth quarter, at 33.2 percent compared with 34.1 percent in the third quarter. In an earnings call, Sabre CEO Kurt Ekert said the drop came largely from a “temporary slowdown in corporate travel” in the quarter combined with the usual seasonal corporate slowdown.

    “Corporate travel comprises a larger proportion of our client footprint and bookings relative to the GDS industry,” Ekert said. “We have seen a rebound of corporate bookings and resultant strong GDS marketshare performance trends as we start 2024.”

    Sabre’s air booking share for the fourth quarter was up 0.2 percentage points year over year, and for the full year, Sabre’s share was 33.8 percent, up from 32.6 percent in 2022.

    Besides a corporate travel rebound, Ekert said he was optimistic about other growth opportunities, including the continued return of longer-haul international capacity, which has been slower to recover post-pandemic comparted with short-haul international and domestic capacity. Ekert said that there has been a post-pandemic increase in airline direct-connect bookings with online travel agencies that “might be characterized as [New Distribution Capability],” which has had a “negative volume impact” for Sabre. He added, though, that there could be an opportunity to recapture that “as OTAs are seeking our help with automation, shopping and caching solutions to deal with their content, retailing and operational needs.” 

    NDC currently represents only about 1 percent of total volume from travel management companies and brick-and-mortar agencies, and those volumes are “flowing almost entirely through Sabre and other GDSs,” he said.

    Ekert added that low-cost carriers are “a largely untapped opportunity for Sabre” in growing volume and share.

    Non-air bookings through Sabre’s GDS in the fourth quarter grew 14 percent year over year to 12.9 million. Total Travel Solutions revenue was up 8 percent year over year to $621.9 million in the quarter, and Sabre’s average booking fee for the quarter was $6.09, up 11 percent year over year.

    Sabre reported a net loss of $96.4 million for the quarter, compared with a net loss of $165.4 million in the fourth quarter of 2022. For full-year 2023, Sabre’s net loss was $541.9 million, deepening from 2022’s net loss of $456.8 million. The bigger loss stemmed from an increase of $153 million in interest expenses as well as the $112 million gain in 2022 from Sabre’s sale of AirCentre.

    RELATED: Sabre Q3 results

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  • EU OKs Korean Air-Asiana Merger

    EU OKs Korean Air-Asiana Merger

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    The European Commission has approved the merger of Korean Air and Asiana Airlines, Korean Air announced Tuesday. The carrier has secured the approval from 13 of the 14 regulatory authorities required. The remaining entity is the United States.

    The EC clearance for the merger is conditional and subject to Korean Air’s compliance with agreed-upon commitments, including divestment of Asiana Airlines’ cargo freighter business and “support to ensure the entry by a new airline on the four overlapping passenger routes between [South] Korea and the European Union,” according to Korean Air.

    Japan in late January was the most recent entity to approve the merger.

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  • Altour Projects Increasing but Stabilizing Business Travel Costs

    Altour Projects Increasing but Stabilizing Business Travel Costs

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    Travel costs in 2024 should increase year over year but not at the “torrid” pace seen in the previous two years, according to Altour’s 2024 Industry Forecast.

    Airline, hotel and car rental rates all are “stabilizing” this year as leisure travel is returning to the levels seen prior to the pandemic, according to Altour. In addition, capacity across the segments is beginning to meet or exceed demand.

    For air travel, Altour projects domestic U.S. airfares will increase 2 percent to 4 percent year over year, although increases in some hub markets could be more than that, given carriers’ built dominance in those markets. Airfares between the U.S. and both Europe and Latin/South America will increase 2 percent to 5 percent, according to the travel management company. Costs could decrease in other regions, such as the Asia/Pacific region, the forecast indicated.

    Altour also noted the corporate sales agreement negotiations in 2023 yielded fewer discount offerings, particularly in U.S. domestic travel that included hub markets, where companies saw “limited, if any, negotiating ability.” International premium travel remains “highly coveted” by airlines and is an area of leverage for travel buyers, and that leverage can be used to achieve better domestic discounts, according to Altour.

    For lodging, Altour projects an overall increase in 2024 average daily hotel rates of 2 percent to 5 percent year over year. The TMC’s hotel consulting team reported that 2024 rates across its consumer rates are up 2 percent.

    That increase is an average of “large fluctuations” among hotel types and markets, according to Altour. Markets servicing a combination of business, leisure and group customers—Chicago, London, Los Angeles, New York and Paris, for example— are projected to have increases above that average, particularly among higher-tier properties, according to Altour. Lower-tier properties, meanwhile, are becoming more dependent on corporate business as the leisure travel boom subsides and will have limited rate increases. Altour said its team has negotiated rates with some hotels in the tier with decreases as high as 10 percent year over year for 2024.

    Average daily car rental rates are projected to increase 3 percent to 4 percent year over year in 2024, according to the forecast. Altour said that while supply chain issues have improved for car rental companies, high labor costs, vehicle acquisition costs and inflation still are driving up rates.

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  • Sales Vet Kristen Shovlin to Retire from Delta

    Sales Vet Kristen Shovlin to Retire from Delta

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    Delta Air Lines VP of sales operations and innovation Kristen Shovlin has announced her retirement, according to a Friday Delta Business LinkedIn post. She has led the sales operations and development team for about 14 years, according to Delta.

    Shovlin joined the airline’s global sales team in 2008, “where she launched the sales operations function with industry-first innovations,” according to Delta. Prior to joining the carrier, she led reservations, customer care and sales support at Northwest Airlines and began her career in 1985 with Republic Airlines as a part-time reservations agent. 

    BTN recognized her as one of the 25 most influential executives in business travel in 2012. Shovlin also was a founding member of the Global Business Travel Association Winit strategic advisory board, and GBTA in 2022 recognized her as one of the “Top 50 Women in Travel.”

    GBTA CEO Suzanne Neufang commented on LinkedIn that Shovlin has been “a beacon of inspiration in our industry. You are leaving big shoes to fill!”

    The date of Shovlin’s last day wasn’t immediately disclosed, nor has Delta announced her successor. Delta did not immediately respond to a request for comment and additional information.

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  • Delta Invests in Premium Lounges, Set to Open in 2024

    Delta Invests in Premium Lounges, Set to Open in 2024

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    Delta Air Lines—which along with American Airlines and United Airlines has seen a continued uptick in premium demand since the pandemic—is investing in premium lounges currently set to join Sky Club lounges at three U.S. airports, the carrier announced Thursday. 

    The first premium lounge is slated to open in June at New York’s John F. Kennedy International Airport. At 38,000 square feet, including a year-round terrace, the premium lounge will be the largest in the Delta network, according to the carrier. The lounge will complement Delta’s recently opened Sky Club in Terminal 4 near Gate A7, along with a third club on Concourse B.

    The other two premium lounges are planned to open during the fourth quarter of 2024, in each Los Angeles and Boston. The Los Angeles International Airport lounge will be 10,000 square feet, feature an outdoor terrace and be directly accessible by elevator from the Delta One check-in area. The new premium lounge will join Delta’s Sky Club, which opened in 2022, as part of the carrier’s LAX modernization plan.

    At Boston Logan International Airport, the premium lounge will join three already-opened Sky Clubs, the most recent of which debuted in August 2023. The premium lounge will include 6,300 square feet for up to 120 guests and will be connected to the BOS-E Delta Sky Club, according to Delta. Premium lounge guests in Boston will have access to both lounge spaces, however “access guidelines” to the JFK and LAX premium clubs “are still being finalized.”

    The existing Sky Clubs and the new premium lounges “will be separate products with separate features,” according to a Delta spokesperson, and the carrier does not have current plans to reposition existing clubs. The airline provided no further detail on the new lounges’ features.

    As travel returned following the height of the Covid-19 pandemic, airport lounge demand increased to the point where there were long lines to gain access to some clubs. A little more than a year ago, Delta tried to address this challenge with increased Sky Club membership prices and restricted access in order to “preserve a best-in-class experience.”

    “We want each of our guests to receive a highly personalized and dedicated level of service,” Delta VP of Sky Club and lounge experience Claude Roussel said in a statement. “Premium lounge customers should feel welcomed and known when they walk in the door, just as they would at their favorite hotel or restaurant.”

    Additional New, Expanded Delta Sky Clubs

    In addition to the new premium lounges in the works, Delta has plans to open or expand four more Sky Club lounges this year. 

    New clubs are projected to open during the fourth quarter in each Charlotte and Seattle. Delta’s first lounge at Charlotte Douglas International Airport will be nearly 15,000 square feet and seat more than 250 people. The lounge at Seattle-Tacoma International Airport’s Terminal A will be more than 21,000 square feet, according to Delta. 

    Scheduled for an early summer 2024 debut is an expanded Sky Club at Terminal C in New York’s LaGuardia Airport, with the addition of a Sky Deck and more than 100 seats. Delta also during the second quarter plans to open an expanded Sky Club at Miami International Airport, which when complete will be about 12,000 square feet and accommodate up to 320 guests, according to Delta.

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  • SITA: 2023 IT Spend for Airlines, Airports Up

    SITA: 2023 IT Spend for Airlines, Airports Up

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    IT spend by airlines and airports in 2023 increased year over year, and more than two-thirds of surveyed airline and airport chief information officers expect continued growth into 2024, according to airline industry technology provider SITA’s 2023 Air Transport IT Insights report, released Tuesday. 

    Planned airline IT spend in 2023 was $34.5 billion, up from $30 billion in 2022. Planned 2023 airport spend was $10.8 billion, up from $8.8 billion a year prior.

    SITA for the report between August and November 2023 surveyed more than “250 senior airline and airport executives, covering a quarter of global passenger traffic.” 

    For airlines, top IT investment priorities include cybersecurity (97 percent of respondents), passenger services (95 percent), cloud services (95 percent) and business intelligent solutions (90 percent). For airports, the top IT investment priorities also included cybersecurity (100 percent of respondents), passenger processing (95 percent), commercial services (94 percent) and airport security (93 percent). 

    One area getting respondents’ attention is passenger identity verification. About 44 percent of airlines have implemented touchless technologies and 35 percent use biometrics for this purpose, according to SITA. Another 24 percent plan to implement touchless by the end of 2026, and 35 percent plan to add biometrics by that time. Ninety percent of airports are investing in major programs or R&D related to biometrics, according to the report.

    For other technology investments, business intelligence is the biggest area for airlines in the coming three years, with 73 percent of respondents investing in “major programs.” Nearly two-thirds of airports and airlines collect and integrate data, and with the rise of generative artificial intelligence, they are “looking to AI and machine learning to leverage this data and generate insights,” according to SITA. Nearly all airlines (97 percent) and 82 percent of airports are investing in AI by 2026.

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  • Latam’s St. George to Return to JetBlue as President

    Latam’s St. George to Return to JetBlue as President

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    Former JetBlue chief commercial officer Marty St. George on Feb. 26 will return to the carrier and assume the role of president, the airline announced Wednesday. St. George will succeed and report to Joanna Geraghty, who on Feb. 12 will take over as JetBlue CEO.

    In his new role, St. George will oversee marketing, loyalty, network planning, airline partnerships, sales and revenue management, customer support, enterprise and operational planning and corporate communications, according to JetBlue. He also will oversee JetBlue Travel Products, which will continue to be run day-to-day by its president, Andres Barry.

    St. George most recently was chief commercial officer at Chilean carrier Latam. Prior to joining Latam in 2020, he operated an airline strategy consulting practice, where one of his roles was as interim chief commercial officer at Norwegian Air Shuttle, according to JetBlue.  

    He was at JetBlue from 2006 to 2019 in various senior roles, including leading the carrier’s entry into airline partnerships and product strategy, according to the carrier. Prior to JetBlue, St. George held marketing and network leadership roles over nearly two decades at United and US Airways.

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  • NTSB: Bolts Missing on Boeing 737 Max with Door-Plug Blowout

    NTSB: Bolts Missing on Boeing 737 Max with Door-Plug Blowout

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    Four “missing” bolts appear to be the cause of the Jan. 5 door-plug blowout on Alaska Airlines Flight 1282, according to a preliminary report released Tuesday by the U.S. National Transportation Safety Board. The incident led to a grounding by the U.S. Federal Aviation Administration of 171 Boeing 737 Max 9 aircraft in the U.S., which was only recently lifted after approved inspections were completed.

    Manufacturing records reviewed by the NTSB showed that Spirit AeroSystems Malaysia manufactured the middle exit door plug on March 24, 2023, and it was received by Spirit AeroSystems Wichita on May 10. The MED plug was installed and rigged on the fuselage before it was shipped to Boeing on Aug. 20. The fuselage arrived at Boeing’s Renton, Wash., facility on Aug. 31.  

    There was work done on Sept. 19 to repair five damaged rivets “on the edge frame forward of the left MED plug,” according to the report. Removal of the bolts was needed to repair the rivets. The repair was completed by Spirit AeroSystems personnel. 

    A photo obtained from Boeing that was attached to a text message between Boeing staff on Sept. 19 “shows evidence of the left-hand MED plug closed with no retention hardware (bolts) in the three visible locations” of where the bolts should have been, according to the report. The ongoing investigation will work to determine what manufacturing documents were used to authorize the opening and closing of the left MED plug during the rivet rework. 

    “Whatever final conclusions are reached, Boeing is accountable for what happened,” Boeing president and CEO Dave Calhoun said in a statement. “An event like this must not happen on an airplane that leaves our factory. We are implementing a comprehensive plan to strengthen quality and the confidence of our stakeholders.”

    The aircraft manufacturer has implemented new inspections of Boeing 737 Max 9 door-plug assembly and similar structures at its supplier’s factory and on Boeing’s production line. The company also is implementing plans to improve the overall quality and stability across the 737 production system, according to Boeing.

    The NTSB report was released the same day FAA administrator Michael Whitaker made a statement before the aviation subcommittee of the House of Representatives Committee on Transportation and Infrastructure, saying that “our findings during inspections of those aircraft showed that the quality issues at Boeing were unacceptable and require further scrutiny. That is why we are increasing oversight activities.”

    The agency also has increased its oversight activities, including capping expanded production of new Boeing 737 Max aircraft, launching an investigation scrutinizing Boeing’s compliance with manufacturing requirements, having increased floor presence at all Boeing facilities, closely monitoring data to identify and mitigate significant safety trends and risks in the system, and launching an analysis of potential safety-focused reforms around quality control and delegation.

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  • DOT: November Air Cancellations Continue Decline

    DOT: November Air Cancellations Continue Decline

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    Total November flight operations were down from October, but cancellations also continued to decline, according to the latest U.S. Department of Transportation Air Travel Consumer Report.

    U.S. carriers in November operated nearly 599,000 flights, nearly a 6.8 percent increase year over year, but that also represents a 5.4 percent month-over-month decrease. 

    Carriers in November canceled just 0.1 percent of their scheduled domestic flights, lower than both the 1.1 percent rate from November 2022 and the 0.3 percent rate from October 2023, according to DOT. 

    The airlines with the least cancellations included Delta Air Lines Network at zero percent with just 11 flights canceled in November, American Airlines Network at 0.1 percent and Allegiant Airlines also at 0.1 percent. Networks include branded codeshare partners.

    Carriers with the highest November cancellation rates included Hawaiian Airlines at 1 percent, Alaska Airlines Network at 0.5 percent and Spirit Airlines at 0.4 percent.

    Airlines in November handled 39.1 million bags and posted a mishandled baggage rate of 0.39 percent, lower than each the November 2022 rate of 0.51 percent and the October 2023 rate of 0.44 percent.

    DOT’s November complaint data again was delayed. The last complaint data released was in November for March, April and May. The agency is revamping its system for processing delays and in December said that it anticipated the new system would be operational by January 2024.

    RELATED: DOT: October Flight Ops Up, Cancellations Down

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Court Sets JetBlue-Spirit Merger Appeal Timeline

    Court Sets JetBlue-Spirit Merger Appeal Timeline

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    The First Circuit U.S. Court of Appeals anticipates hearing oral arguments in June from JetBlue and Spirit Airlines in regard to their blocked merger deal, according to a Friday court filing.

    The carriers recently had requested an expedited timeline of appeal.

    “We contemplate argument during the court’s June sitting,” the court said in the filing. “Extensions will be strongly disfavored.”

    JetBlue and Spirit had requested oral arguments “no later than the May sitting” to allow the appeal to be decided prior to the July 24 outside closing date of the merger agreement.

    The carriers’ appellant brief is due Feb. 26, as proposed in the expedited appeal request, according to the filing. The plaintiff’s response is due April 11, while the carriers’ reply is due April 25. 

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Condor Airlines Names Lufthansa Group’s Gerber CEO

    Condor Airlines Names Lufthansa Group’s Gerber CEO

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    Peter Gerber

    German carrier Condor Airlines has named as CEO Peter Gerber, who was CEO of Brussels Airlines, effective immediately, the carrier announced Friday. He succeeds Ralf Teckentrup, who stepped down at the end of December after nearly 20 years as the carrier’s CEO.

    Gerber most recently was CEO and chief commercial officer of Brussels Airlines, a subsidiary of Lufthansa Group, where he had worked for more than 30 years, according to Condor.

    Condor a year ago launched a business class, a new head of sales for the Americas and announced expansion plans.

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Swiss to Launch Direct Zurich-Seoul Service

    Swiss to Launch Direct Zurich-Seoul Service

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    Swiss International Air Lines on May 8 will launch nonstop summer service between Zurich and Seoul, Swiss parent company Lufthansa Group announced Friday. The carrier will operate the route three times weekly with Airbus A340 aircraft configured into four cabins: First, Business, Premium Economy and Economy. 

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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  • Report: American to Lay Off 650 Customer Service Reps

    Report: American to Lay Off 650 Customer Service Reps

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    American Airlines will lay off 656 customer service employees by March 30, according to multiple news reports this week. 

    American did not immediately respond to a request to confirm the reports.

    About 335 of the individuals affected work in Phoenix and the other 321 in Dallas-Fort Worth, according to USA Today. Most handled baggage and AAdvantage loyalty program questions, according to reports.

    American told USA Today that it would launch a new consolidated “Customer Success” team with 135 openings, designed to address a broader scope of customer service issues. American also will outsource some “lighter-touch” issues to international call centers, which will operate 24/7, according to the report. 

    It is not clear whether support for corporate contracted customers will be affected. [Update, Feb. 2] An American spokesperson told BTN that “contracted clients won’t experience any change” as a result of the customer service changes.

    The carrier last year reconfigured its sales department.

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    dairoldi@thebtngroup.com (Donna M. Airoldi)

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