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Tag: 911 calls

  • Secret Service thwarts massive telecom threat near UN General Assembly

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    Secret Service thwarts massive telecom threat near UN General Assembly

    The Secret Service thwarted a massive telecom threat near the United Nations that could have disrupted New York City’s communications.

    Updated: 2:39 PM PDT Sep 23, 2025

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    The Secret Service stopped a massive telecom threat near the United Nations headquarters in New York City on Tuesday, just as world leaders gathered for meetings.Agents described the threat as one of the most sweeping communications threats ever found on U.S. soil, involving a hidden network capable of knocking out cell service across the city. Investigators discovered more than 300 SIM servers containing over 100,000 SIM cards within 35 miles of the U.N. headquarters. These servers had the potential to send out millions of fake calls and messages, which could cripple cell towers, jam 911 calls, and flood networks with chaos. An agent compared the potential impact to the blackouts following 9/11 and the Boston Marathon, noting that this system could trigger such a shutdown on demand.Experts warn that the threat extends beyond phones, as banking, emergency services, and even the power grid rely on telecom networks. Matt Pearl from the Center for Strategic and International Studies said, “A lot of this traffic goes over telecom networks, and in some cases, specifically, wireless networks. And so just literally everything in modern life could be hampered or taken down by this.”The investigation is ongoing, with the Secret Service indicating that the operation was highly organized, costing millions, and early signs suggest foreign actors may be involved. Experts say building such a system is not particularly difficult, with the main challenge being financial rather than technical expertise. They are also hard to detect, raising concerns that similar networks could exist in other cities.

    The Secret Service stopped a massive telecom threat near the United Nations headquarters in New York City on Tuesday, just as world leaders gathered for meetings.

    Agents described the threat as one of the most sweeping communications threats ever found on U.S. soil, involving a hidden network capable of knocking out cell service across the city. Investigators discovered more than 300 SIM servers containing over 100,000 SIM cards within 35 miles of the U.N. headquarters.

    These servers had the potential to send out millions of fake calls and messages, which could cripple cell towers, jam 911 calls, and flood networks with chaos. An agent compared the potential impact to the blackouts following 9/11 and the Boston Marathon, noting that this system could trigger such a shutdown on demand.

    Experts warn that the threat extends beyond phones, as banking, emergency services, and even the power grid rely on telecom networks.

    Matt Pearl from the Center for Strategic and International Studies said, “A lot of this traffic goes over telecom networks, and in some cases, specifically, wireless networks. And so just literally everything in modern life could be hampered or taken down by this.”

    The investigation is ongoing, with the Secret Service indicating that the operation was highly organized, costing millions, and early signs suggest foreign actors may be involved.

    Experts say building such a system is not particularly difficult, with the main challenge being financial rather than technical expertise. They are also hard to detect, raising concerns that similar networks could exist in other cities.

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  • 911 callers describe moment FedEx truck rolled over in deadly crash

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    Several 911 callers described the moments a semi flipped onto its side and landed on State Route 4 in Dayton on Sunday.

    [DOWNLOAD: Free WHIO-TV News app for alerts as news breaks]

    News Center 7’s Malik Patterson has the latest information and describes what 911 callers saw when the crash happened tonight on News Center at 11:00.

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    >>PHOTOS: At least 1 dead after semi truck flips onto side

    As reported on News Center at 6:00, the crash happened in the area of Interstate 75 and State Route 4 around 9:30 a.m. on Sunday.

    The highway reopened just before 4 p.m. on Sunday.

    Dayton Police said in a social media post that a FedEx truck flipped onto its side.

    The Montgomery County Coroner’s Office also confirmed to News Center 7 that they responded to the scene. Their identity has not yet been released.

    News Center 7 obtained several 911 calls from a public records request. The callers claimed to have seen the crash when it happened.

    “It rolled down,” the caller said. “It rolled down the hill onto State Route 4.”

    We will continue to update this developing story.

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  • Fairfax Co. to use AI for screening nonemergency 911 calls – WTOP News

    Fairfax Co. to use AI for screening nonemergency 911 calls – WTOP News

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    Fairfax County is turning to artificial intelligence to help prevent long wait times for nonemergency 911 calls.

    Fairfax County is turning to artificial intelligence to help prevent long wait times for nonemergency calls.

    At a recent county safety and security meeting, Scott Brillman, director for the county’s department of public safety communications, detailed plans for the AI system. It will help the department prevent lengthy wait times for requests that may not need to be addressed by a person.

    FFX Now first reported the county’s plans for the AI system.

    The change in approach comes as the number of nonemergency calls the county is responding to is surpassing the number of emergency calls. So far this year, there have been almost 507,000 nonemergency calls, compared to 497,000 in all of 2023. There have been almost 421,000 emergency calls so far this year, down from almost 443,000 last year.

    “What has worked for Fairfax County for so many years, which is taking all these calls by phone, is not sustainable in 2024,” said Brillman, adding that it’s a problem jurisdictions across the country are facing.

    When someone calls the department of public safety communications with a nonemergency call, Brillman said, they’ll get an artificial intelligence voice. Non-emergencies include noise complaints, animal control calls, requests for trash pickup or questions about a speed camera ticket, among other things.

    If someone whose first language isn’t English calls, the system will immediately translate the call, so there’s no wait for an interpreter, Brillman added. But the tool will also help the agency “triage the call,” he said.

    “If that call does not belong at a public safety 911 center, if that call belongs in Arlington or Alexandria, DPW or DOT, or another agency, this system can route that call to the appropriate agency,” Brillman said.

    Residents and visitors that still need to be connected to a 911 dispatcher will have the option to speak to one if they need to. The hub prioritizes emergency calls “which leaves the caller that’s calling about a nonemergency case on hold and waiting in a queue, sometimes for a few minutes, which is frustrating for that caller, and it’s also frustrating for us,” Brillman said.

    Handling all types of calls has an impact on the call takers’ mental health, he said, because they can transition from walking someone through administering CPR to taking a call about someone complaining about a neighbor’s grass.

    “It’s very frustrating for that, from switching on and off, emergency to nonemergency,” Brillman said. “It does take a toll.”

    The AI system could help process calls in the event of a major storm or other emergency, he said, and will be used to support the process the county uses for towing vehicles. The county’s current towing process involves use of fax machines, Brillman said.

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    Scott Gelman

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