ReportWire

Social Security Makes ‘Profound Customer Service Improvements’ — Here’s What Has Changed

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Customer service improved significantly at the Social Security Administration during 2025, according to a recent audit of the agency’s telephone services by the SSA Office of the Inspector General. The report confirmed that the SSA recently has seen “profound customer service improvements” thanks to technology enhancements and key staffing decisions, according to the SSA. Sen.

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Chris Kissell

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