No Emergency Crews Dispatched After 911 Call About Woman Bleeding From Her Head – KXL

PORTLAND, Ore. – A 911 call was made last week by a man named Ben, who saw a woman laying down on the sidewalk as he was walking to class at OHSU.

As Ben walked up to the woman, he tells the Lars Larson Show that he noticed what looked like blood on the back of her head, and called 911. Ben told the operator that the woman looks like she is sleeping, and the operator asked him if he could wake her up. Ben did, asked the woman if she was okay, and asked her if she needed an ambulance.

The woman declined, but Ben was still concerned about her head injury, and thought paramedics should still be sent to check on the woman. Ben asked the 911 operator if they were going to send someone to check on her, but the operator said if she is declining medical attention, they won’t be sending anyone out. You can listen to the entire 911 call made by Ben below:

BOEC, the agency responsible for taking and dispatching 911 calls made this statement in regards to Ben’s call. “BOEC calls are evaluated through a stringent quality assurance process. We are on the path toward accreditation level performance. BOEC’s typical protocol is to triage calls by asking the caller a series of questions that would inform whether a first responder is dispatched. This call did not meet our standards for following protocol and did not demonstrate our value of compassion for the community we serve. BOEC will be following up with appropriate next steps.”