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MSUFCU chatbot equal to 50 employees | Bank Automation News

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Michigan State University Federal Credit Union’s consumer-facing chatbot is answering member live-chat questions at a pace equal to that of more than 50 employees.   “We’ve been on this (AI) journey for a little while,” MSUFCU Chief Executive April Clobes said at the Jack Henry Connect event in Indianapolis last week. The credit union has […]

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Whitney McDonald

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