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GRAND TRAVERSE: Tech problems dog AI dispatch system rollout; program requires ‘babysitting,’ unpopular with callers, dispatchers

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TRAVERSE CITY — A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems.

The county’s implementation of the new automated assistant software program for non-emergency Central Dispatch calls has been plagued by program mistakes, requiring monitoring to ensure it’s working properly, Central Dispatch Director Corey LeCureux said.

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