Delta to Revamp Its ‘Delta Professional’ Platform

Delta Air Lines’ division for corporate and travel agency
customers, Delta Business, today previewed during a customer event what will be
a revamped business platform coming to corporate customers later in 2025, and
travel agencies in 2026 with additional features “tailored to their
workflows.”

The new platform will replace Delta Professional and simply will
be called the “Delta Business site” and will offer “intuitive
navigation designed around real world workflows, a smart search to surface key
details in one place for faster access to the information you need, and
finally, a streamlined wallet solution that enables companies to deploy
resources on demand,” Delta managing director of sales and distribution
innovation Sara Reid said.

For navigation, instead of going into specific applications
for certain actions, the new site will offer key information centralized on the
dashboard, including account manager details and contact information, Reid said.
There also will be “quick access” to real-time support via chat with
a global sales solutions specialist. 

The new “smart search” is designed to
“understand what you’re looking for and bringing the right information
together in one place quickly and intuitively,” Reid said. That includes the
ability to ask a question or perform specific searches, such as passenger name
record, she added. This function will launch in beta, so it will continue to
evolve as Delta receives feedback on it. 

The third highlight of the new site is the wallet, which
will include three key items: loyalty tokens, which can be used for
complimentary Medallion status—whether awarding a high-tier status for a top
traveler, or distributing Silver status across a team, Reid said; amenity
points, for use when purchasing a new ticket, changing an existing one, or
upgrading a traveler’s experience; and service points, which can be used to
waive unused ticket transfer fees. 

Customers will be able to see the value of their wallets at
the top of the new dashboard, Reid said, and travelers will receive
confirmation of any new status they receive in their SkyMiles account within 24
hours. 

The new site also will provide updates on how a company is
performing based on their contract with Delta—and all contract documents will
be available in one place. A travel manager will be able to adjust the time
range to view performance over a specific period, and all metrics will update
based on that identified time range, Reid said. They’ll also be able to see how
travelers are engaging with Delta, including how many are booking with their
SkyMiles number, using the Fly Delta app or holding a Delta SkyMiles American
Express card. 

NDC Update

Reid also provided an update on Delta’s progress with New
Distribution Capability. 

“We’re enhancing our internal systems to support
omnichannel shopping and servicing, connecting direct and indirect channels
seamlessly,” Reid said. “And we’re focused on our foundational NDC
capabilities: shop, price, order, pay, settle and cancel. And we’re working
with our [global distribution systems] to begin integrating these capabilities
so you can begin testing alongside us. We’re going to invite partners to begin
testing soon.”