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Category: Technology

Technology News | ReportWire publishes the latest breaking U.S. and world news, trending topics and developing stories from around globe.

  • A key safety executive at TikTok is leaving as lawmakers keep pressure on the app | CNN Business

    A key safety executive at TikTok is leaving as lawmakers keep pressure on the app | CNN Business

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    New York
    CNN
     — 

    TikTok is about to lose a key safety executive as the app faces growing pressure from lawmakers and threats of a ban in the United States.

    TikTok’s Head of US Data Security Trust and Safety Eric Han is set to leave the company next week. His departure was confirmed to CNN by TikTok spokesperson Maureen Shanahan. The news was first reported Tuesday by The Verge.

    In the role, which he has held since 2019, Han led policy decisions such as those aimed at reducing the spread of dangerous challenges and cracking down on paid political posts by influencers. The position will be temporarily filled by Andy Bonillo, TikTok’s interim general manager of US data security, until a permanent replacement is found, Shanahan said.

    With the move, TikTok will lose a key safety leader at a difficult moment for the platform. US lawmakers in recent months have ramped up calls for a nationwide ban of the app over concerns that its parent company ByteDance’s connections to China could pose a national security risk to the United States.

    TikTok confirmed in March that federal officials have demanded that the app’s Chinese owners sell their stake in the social media platform, or risk facing a US ban of the app. And last month, Montana lawmakers approved legislation to ban TikTok on personal devices, which would make it the first state to do so, assuming the bill is signed by the state’s governor.

    TikTok CEO Shou Chew testified before Congress in March and attempted to reassure lawmakers about the safety of the app and the security of US users’ data.

    TikTok did not respond to a question about the reason for Han’s departure.

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  • Microsoft opens up its AI-powered Bing to all users | CNN Business

    Microsoft opens up its AI-powered Bing to all users | CNN Business

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    CNN
     — 

    Microsoft is rolling out the new AI-powered version of its Bing search engine to anyone who wants to use it.

    Nearly three months after the company debuted a limited preview version of its new Bing, powered by the viral AI chatbot ChatGPT, Microsoft is opening it up to all users without a waitlist – as long as they’re signed into the search engine via Microsoft’s Edge browser.

    The move highlights Microsoft’s commitment to move forward with the product even as the AI technology behind it has sparked concerns around inaccuracies and tone. In some cases, people who baited the new Bing were subject to some emotionally reactive and aggressive responses.

    “We’re getting better at speed, we’re getting better at accuracy … but we are on a never-ending quest to make things better and better,” Yusuf Mehdi, a VP at Microsoft overseeing its AI initiatives, told CNN on Wednesday.

    Bing now gets more than 100 million daily active users each day, a significant uptick in the past few months, according to Mehdi. Google, which has long dominated the market, is also adding similar AI features to its search engine.

    In February, Microsoft showed off how its revamped search engine could write summaries of search results, chat with users to answer additional questions about a query and write emails or other compositions based on the results.

    At a press event in New York City on Wednesday, the company shared an early look at some updates, including the ability to ask questions with pictures, access chat history so the chatbot remembers its rapport with users, and export responses to Microsoft Word. Users can also personalize the tone and style of the chatbot’s responses, selecting from a lengthier, creative reply to something that’s shorter and to the point.

    The wave of attention in recent months around ChatGPT, developed by OpenAI with financial backing from Microsoft, helped renew an arms race among tech companies to deploy similar AI tools in their products. OpenAI, Microsoft and Google are at the forefront of this trend, but IBM, Amazon, Baidu and Tencent are working on similar technologies. A long list of startups are also developing AI writing assistants and image generators.

    Beyond adding AI features to search, Microsoft has said it plans to bring ChatGPT technology to its core productivity tools, including Word, Excel and Outlook, with the potential to change the way we work. The decision to add generative AI features to Bing could be particularly risky, however, given how much people rely on search engines for accurate and reliable information.

    Microsoft’s moves also come amid heightened scrutiny on the rapid pace of advancement in AI technology. In March, some of the biggest names in tech, including Elon Musk and Apple co-founder Steve Wozniak, called for artificial intelligence labs to stop the training of the most powerful AI systems for at least six months, citing “profound risks to society and humanity.”

    Mehdi said he doesn’t believe the AI industry is moving too fast and suggested the calls for a pause aren’t particularly helpful.

    “Some people think we should pause development for six months but I’m not sure that fixes anything or improves or moves things along,” he said. “But I understand where it’s coming from concern wise.”

    He added: “The only way to really build this technology well is to do it out in the open in the public so we can have conversations about it.”

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  • Twitter is adding calls and encrypted messaging | CNN Business

    Twitter is adding calls and encrypted messaging | CNN Business

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    London
    CNN
     — 

    Twitter is adding encrypted messaging to the platform Wednesday, and calls will follow shortly, CEO Elon Musk tweeted late Tuesday.

    “Release of encrypted DMs [direct messages] V1.0 should happen tomorrow. This will grow in sophistication rapidly. The acid test is that I could not see your DMs even if there was a gun to my head,” he said.

    “Coming soon will be voice and video chat from your handle to anyone on this platform, so you can talk to people anywhere in the world without giving them your phone number.”

    The move comes as Musk, who took control of Twitter six months ago, looks for ways to return the platform to growth. Its future looks increasingly uncertain in the face of dwindling advertising revenue and increased competition from rivals such as Mastodon and BlueSky, developed by Twitter co-founder and former CEO Jack Dorsey.

    Adding calls and encrypted messaging could allow Twitter to compete with Mark Zuckerberg’s Meta, which owns Facebook

    (FB)
    Messenger and WhatsApp. Billions of people around the world use those platforms to communicate daily with family and friends, including in groups. Twitter, meanwhile, reported 238 million monetizable daily users last July.

    Since taking the company private in October, Musk has turned Twitter on its head. A number of users, celebrities and media organizations have said they plan to leave the platform over recent policy changes, which they say threaten to make it less safe and reliable.

    Right-wing TV host Tucker Carlson said Tuesday he would relaunch his program on Twitter, which he praised as the only remaining large free-speech platform in the world after Fox News fired him last month.

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  • Mr. ChatGPT goes to Washington: OpenAI CEO Sam Altman set to testify before Congress | CNN Business

    Mr. ChatGPT goes to Washington: OpenAI CEO Sam Altman set to testify before Congress | CNN Business

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    CNN
     — 

    OpenAI CEO Sam Altman is set to testify before a Senate Judiciary subcommittee on Tuesday after the viral success of ChatGPT, his company’s chatbot tool, renewed an arms race over artificial intelligence and sparked concerns from some lawmakers about the risks posed by the technology.

    “Artificial intelligence urgently needs rules and safeguards to address its immense promise and pitfalls,” said Connecticut Democratic Sen. Richard Blumenthal, who chairs the Senate panel on privacy and technology. “This hearing begins our Subcommittee’s work in overseeing and illuminating AI’s advanced algorithms and powerful technology.”

    He added: “I look forward to working with my colleagues as we explore sensible standards and principles to help us navigate this uncharted territory.”

    A growing list of tech companies have deployed new AI tools in recent months, with the potential to change how we work, shop and interact with each other. But these same tools have also drawn criticism from some of tech’s biggest names for their potential to disrupt millions of jobs, spread misinformation and perpetuate biases.

    Also testifying Tuesday will be Christina Montgomery, IBM’s vice president and chief privacy and trust officer, as well as Gary Marcus, a former New York University professor and a self-described critic of AI “hype.”

    Montgomery is expected to urge Congress to adopt a “precision regulation” approach for AI based on specific use cases, and to suggest that lawmakers push companies to test how their systems handle bias and other concerns – and disclose those results.

    As the CEO of OpenAI, Altman, perhaps more than any other single figure, has come to serve as a face for a new crop of AI products that can generate images and texts in response to user prompts.

    Earlier this month, Altman was one of several tech CEOs to meet with Vice President Kamala Harris and, briefly, President Joe Biden as part of the White House’s efforts to emphasize the importance of ethical and responsible AI development.

    In interviews this year, Altman has presented himself as someone who is mindful of the risks posed by AI and even “a little bit scared” of the technology. He and his company have pledged to move forward responsibly.

    Others want Altman and OpenAI to move more cautiously. Elon Musk, who helped found OpenAI before breaking from the group, joined dozens of tech leaders, professors and researchers in signing a letter calling for artificial intelligence labs like OpenAI to stop the training of the most powerful AI systems for at least six months, citing “profound risks to society and humanity.”

    Altman has said he agreed with parts of the letter. “I think moving with caution and an increasing rigor for safety issues is really important,” Altman said at an event last month. “The letter I don’t think was the optimal way to address it.”

    – CNN’s Jennifer Korn contributed to this report.

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  • Fertility app fined $200,000 for leaking customer’s health data | CNN Business

    Fertility app fined $200,000 for leaking customer’s health data | CNN Business

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    CNN
     — 

    The company behind a popular fertility app has agreed to pay $200,000 in federal and state fines after authorities alleged that it had shared users’ personal health information for years without their consent, including to Google and to two companies based in China.

    The app, known as Premom, will also be banned from sharing personal health information for advertising purposes and must ensure that the data it shared without users’ consent is deleted from third-party systems, according to the Federal Trade Commission, along with the attorneys general of Connecticut, the District of Columbia and Oregon.

    Wednesday’s proposed settlement targeting Premom highlights how regulators have stepped up their scrutiny of fertility trackers and health information in the wake of the US Supreme Court’s decision last year striking down federal protections for abortion.

    The sharing of personal data allegedly affected Premom’s hundreds of thousands of users from at least 2018 until 2020, and violated a federal regulation known as the Health Breach Notification Rule, according to an FTC complaint against Easy Healthcare, Premom’s parent company.

    Premom didn’t immediately respond to a request for comment.

    As part of the alleged violation, Premom collected and shared personally identifiable health information with Google and with a third-party marketing firm in violation of Premom’s own privacy policy, which had promised to share only “non-identifiable data” with others, according to the complaint.

    In addition, Premom allegedly shared location information and device identifiers — such as WiFi network names and hardware IDs — with two China-based data analytics companies, known as Jiguang and Umeng, according to the complaint. That information, the FTC alleged, “could be used to identify Premom’s users and disclose to third parties that these users were utilizing a fertility app,” according to an FTC complaint filed against Easy Healthcare, Premom’s parent company.

    Since the Supreme Court’s decision in Dobbs v. Jackson, a wave of anti-abortion legislation has raised the prospect that fertility apps, search engines and other technology platforms could be forced to hand over user data in potential prosecutions of abortion-seekers.

    “Now more than ever, with reproductive rights under attack across the country, it is essential that the privacy of healthcare decisions is vigorously protected,” said DC Attorney General Brian Schwalb in a statement. “My office will continue to make sure companies protect consumers’ personal information to protect against unlawful encroachment on access to effective reproductive healthcare.”

    Samuel Levine, director of the FTC’s consumer protection bureau, said the agency “will not tolerate health privacy abuses.”

    “Premom broke its promises and compromised consumers’ privacy,” Levine said in a statement. “We will vigorously enforce the Health Breach Notification Rule to defend consumer’s health data from exploitation.”

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  • Amazon corporate workers plan walkout next week over return-to-office policies | CNN Business

    Amazon corporate workers plan walkout next week over return-to-office policies | CNN Business

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    CNN
     — 

    Some Amazon corporate workers have announced plans to walk off the job next week over frustrations with the company’s return-to-work policies, among other issues, in a sign of heightened tensions inside the e-commerce giant after multiple rounds of layoffs.

    The work stoppage is being jointly organized by an internal climate justice worker group and a remote work advocacy group, according to an email from organizers and public social media posts.

    Workers participating have two main demands: asking the e-commerce giant to put climate impact at the forefront of its decision making, and to provide greater flexibility for how and where employees work.

    The lunchtime walkout is scheduled for May 31, beginning at noon. Organizers have said in an internal pledge that they are only going to go through with the walkout if at least 1,000 workers agree to participate, according to an email from organizers.

    The Washington Post was first to report the planned walkout.

    The collective action from corporate workers comes after Amazon, like other Big Tech companies, cut tens of thousands of jobs beginning late last year amid broader economic uncertainty. All told, Amazon has said this year that it is laying off some 27,000 workers in multiple rounds of cuts.

    At the same time, Amazon and other tech companies are trying to get workers into the office more. In February, Amazon said it was requiring thousands of its workers to be in the office for at least three days per week, starting on May 1.

    “Morale is really at an all-time low right now,” an Amazon corporate worker based in Los Angeles, who plans on participating in the walkout next week, told CNN. “I think the hope from this walkout is really to send a clear message to leadership that we’re expecting real action from them on a number of issues, with the thesis of just, like, we need better long term decision-making that benefits not only employees but the communities that we serve.”

    The worker, who asked not to be named, said organizers are focusing the in-person walkout efforts at the company’s Seattle headquarters but have also created a way for people to participate virtually so “all Amazonians are welcome to participate.”

    One of the internal groups spearheading next week’s walkout is dubbed Amazon Employees for Climate Justice (AECJ), the same coalition that organized protests slamming the company for inaction on climate change back in 2019.

    “Amazon must keep pace with a changing world,” the group wrote in a Twitter thread Tuesday calling for the walkout next week. “To cultivate a diverse, world-class workplace, we need real plans to tackle our climate impact and flexible work options.”

    Amazon’s Climate Pledge, signed in 2019, commits the company to reach net-zero carbon emissions by 2040, among other climate goals. But in the Twitter thread, the group blasted the pledge as “hype” and demanded “a genuine climate plan.”

    Amazon said it has made progress in meeting its goals, including by putting thousands of electric delivery vehicles on the road, and by continuing to invest in both proven and new science-backed solutions for reducing carbon emissions. Amazon also said it had the goal of powering 100% of its operations with renewable energy by 2030, and now expects to meet that goal by 2025.

    “We respect our employees’ rights to express their opinions,” Rob Munoz, an Amazon spokesperson, told CNN in a statement Tuesday.

    In response to employee concerns about the return to office, Munoz said the company has “had a great few weeks with more employees in the office.”

    “There’s been good energy on campus and in urban cores like Seattle where we have a large presence. We’ve heard this from lots of employees and the businesses that surround our offices,” Munoz said. “As it pertains to the specific topics this group of employees is raising, we’ve explained our thinking in different forums over the past few months and will continue to do so.”

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  • Amazon looks to adapt Alexa to the rise of ChatGPT | CNN Business

    Amazon looks to adapt Alexa to the rise of ChatGPT | CNN Business

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    CNN
     — 

    For years, Alexa has been synonymous with virtual assistants that can interact with users and do tasks on their behalf.

    Now Amazon is trying to keep pace with a new wave of conversational AI tools that have accelerated the artificial intelligence arms race in the tech industry and rapidly reshaped what consumers may expect from their tech products.

    Amazon’s goal is to use AI “to create this great personal assistant,” said Dave Limp, senior VP of devices and services, in a recent interview with CNN. “We’ve been using all forms of AI for a long time, but now that we see this emergence of generative AI, we can accelerate that vision even faster.”

    Generative AI refers to a type of AI that can create new content, such as text and images, in response to user prompts. Limp did not elaborate on how generative AI could be used in Alexa products, but there are clear possibilities.

    In theory, this technology could one day help Alexa have more natural conversations with users, answer more complex questions, and be more creative by telling stories or making up song lyrics in seconds. It could also enable more personalized interactions, allowing the assistant to learn about the device owner’s interests, preferences and better tailor its responses to each person.

    “We’re not done and won’t be done until Alexa is as good or better than the ‘Star Trek’ computer,” Limp said. “And to be able to do that, it has to be conversational. It has to know all. It has to be the true source of knowledge for everything.”

    Alexa launched nearly a decade ago and, along with Siri, Cortana and other voice assistants, seemed poised to change the way people interacted with technology. But the viral success of ChatGPT has arguably accomplished that faster and across a wider range of everyday products.

    The effort to continue updating the technology that powers Alexa comes at a difficult moment for Amazon. Like other Big Tech companies, Amazon is now slashing staff and shelving products in an urgent effort to cut costs amid broader economic uncertainty. The Alexa division has not escaped unscathed.

    Amazon confirmed plans in January to lay off more than 18,000 employees as the global economic outlook continued to worsen. In March, the company said about 9,000 more jobs would be impacted. Limp said his division lost about 2,000 people, about half of which were from the Alexa team.

    Amazon also shut down some of the products it spun up earlier in the pandemic, such as its wearable fitness brand Halo, which allowed users to ask Alexa questions about their health and wellness. Limp said the company also shelved some “more risky” projects. “I wouldn’t doubt we’ll dust them off at some point and bring them back,” he said. “We’re still taking a lot of risks in this organization.”

    But Limp said Alexa remains a “North Star” for his division. “To give you a sense, there’s still thousands and thousands of people working on Alexa,” he said.

    Amazon is indeed still investing in Alexa and its related Echo smart speaker lineup. Last week, the company unveiled several new products, including the $39.99 Echo Pop and the $89.99 Echo Show 5, its smart speaker with a screen. While the products feature incremental updates, Limp said Amazon’s current lineup contains hints of what’s to come with its AI efforts, beyond generative AI.

    For example, if Alexa is enabled on an Echo Show, where it can rotate and follow users around the room, “you’ll see glimmers of where it’s going over the next months and years,” Limp said.

    But generative AI remains a key focus for the company. Amazon CEO Andy Jassy said in a letter to shareholders in April that the company is focused on “investing heavily” in the technology “across all of our consumer, seller, brand, and creator experiences.”

    The company is reportedly working on adding ChatGPT-like search capabilities for its e-commerce store. Amazon is also rumored to be planning to use generative AI to bring conversational language to a home robot.

    While Limp didn’t comment on the report, he said the end goal has long been for Alexa to communicate with users in a fluid, natural way, whether it’s through an Echo device or other products such as its robotic dog, Astro.

    The concept remains a “hard technical challenge,” he said, but one that is “more tractable” with generative AI. “There’s still some hard corner cases and things to work out,” he said.

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  • One of Asia’s top female entrepreneurs is stepping down at Grab, the ride-hailing company she helped found | CNN Business

    One of Asia’s top female entrepreneurs is stepping down at Grab, the ride-hailing company she helped found | CNN Business

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    Hong Kong
    CNN
     — 

    One of Southeast Asia’s most well-known female entrepreneurs is to step down from her operational roles at Grab, the ride-hailing giant she helped found more than a decade ago.

    Tan Hooi Ling, a former chief operating officer who currently leads the firm’s technology and corporate strategy teams, will move to an advisory role by the end of the year, the company said Thursday. She will also give up her seat on the board.

    Her exit leaves Grab’s Chief Executive Officer Anthony Tan the tough task of reversing years of losses amid increasingly fierce competition in the ride-hailing and food delivery markets, all without the help of the woman who helped him co-found the company in 2012.

    “Grab has been one of the most fulfilling experiences of my life. The impact we create is a reflection of who we are as a team, and I am humbled to have been able to walk alongside Anthony and the many amazing Grabbers who share the same values and work ethic to build something that improves lives in Southeast Asia,” a statement from the company quoted Tan Hooi Ling as saying.

    After being founded as a ride-hailing company by the two Tans – who are both from Malaysia but are unrelated – Grab quickly soared to become Southeast Asia’s most valuable private company. It acquired Uber’s Southeast Asia business in 2018, and has since expanded into a variety of other services, including food delivery, digital payments and even financial services.

    But Grab has faced intensifying competition from Southeast Asia rivals, including Singapore’s Sea Ltd, Indonesia’s GoTo Group, and Berlin-based Delivery Hero’s Foodpanda.

    Grab, which unlike some of its competitors avoided mass layoffs during the coronavirus pandemic, posted an annual loss of $1.74 billion in 2022. That was a 51% improvement on the year before, according to its annual report.

    In 2021, the company merged with a special-purpose acquisition company, or SPAC, backed by Altimeter Capital in a deal that would pave the way for a New York listing and value Grab at nearly $40 billion.

    Before that, Grab had heavyweight backers including Japan’s SoftBank

    (SFTBF)
    and China’s ride-hailing startup, Didi Chuxing.

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  • Elon Musk says Tesla is coming to India ‘as soon as humanly possible’ | CNN Business

    Elon Musk says Tesla is coming to India ‘as soon as humanly possible’ | CNN Business

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    Hong Kong
    CNN
     — 

    Tesla CEO Elon Musk said Tuesday the company is looking to invest in India “as soon as humanly possible,” following a meeting with Indian Prime Minister Narendra Modi in New York.

    “[Modi] really cares about India because he’s pushing us to make significant investments in India, which is something we intend to do. We are just trying to figure out the right timing,” Musk told reporters.

    “I am confident that Tesla will be in India and will do so as soon as humanly possible,” he said, without specifying a timeline. Musk said he tentatively plans to visit India next year.

    Musk’s push into the Indian market has been in the works for a long time. Back in 2017, the CEO said that Tesla

    (TSLA)
    was planning to sell cars in India as soon as that summer.

    But that plan has been delayed because of Tesla’s efforts to negotiate lower import duties with local government. Musk tweeted in 2021 that Tesla wanted to enter India, “but import duties are the highest in the world by far of any large country.”

    Tesla had sought to slash the duties, but the Indian government reportedly wants the company to make cars locally before considering any tax breaks, according to Reuters.

    On Tuesday, Musk said he had a “fantastic meeting” with the Modi and feels “incredibly excited about the future of India.”

    “[Modi] really wants to do the right thing for India. He wants to be open, he wants to be supportive to the companies. And obviously, at the same time, make sure that it accrues to India’s advantage,” Musk said.

    Tesla currently has one gigafactory in Asia, which is located in Shanghai. The Shanghai factory is Tesla’s biggest car manufacturing plant outside the United States and accounted for more than half of Tesla’s global deliveries in 2022.

    Last month, Musk said at an event that the company would likely pick a location for a new Tesla factory by the end of the year and that India was an interesting option, Reuters reported at the time.

    Both China and India have been trying to attract global EV investment and boost the EV industry.

    On Wednesday, China announced it would extend tax breaks for consumers buying new energy vehicles — which include battery electric cars, plug-in hybrids, and fuel-cell vehicles — through 2027, in its latest effort to boost sales and production in the world’s biggest EV market. The current policy allows purchase tax exemption on NEVs until the end of 2023.

    The tax break is estimated to reach 520 billion yuan ($72.3 billion) from 2024 to 2027, said Xu Hongcai, vice minister of finance, at a press conference in Beijing on Wednesday.

    The move follows a State Council meeting earlier this month, during which senior officials said they would study policies to promote NEV development and optimize tax exemption.

    From May 30 to June 1, Musk made his first visit to China since the pandemic and met a string of government officials to discuss EV development and Tesla’s operations in the country.

    He also visited the Shanghai gigafactory, thanking the workers and saying that they make the “highest quality” Tesla cars around the world, with the “most efficient production.”

    Before leaving, Musk also met Chen Jining, the Communist Party chief of Shanghai, who encouraged him to boost investment and operations and “bring more new products, new technologies and new services” to the city, according to a statement by the government.

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  • Reddit’s fight with its most powerful users enters new phase as blackout continues | CNN Business

    Reddit’s fight with its most powerful users enters new phase as blackout continues | CNN Business

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    CNN
     — 

    After nearly a week of mass protests on Reddit directed at its management, the company’s strategy appears to be simple: power through.

    That approach was reflected Thursday in a series of media interviews conducted by Reddit CEO and co-founder Steve Huffman.

    In the interviews, Huffman defended the company’s initial decision to charge third parties for data access, a decision that led to the days-long protests involving voluntary blackouts of thousands of forums on the site. Huffman also attributed high-profile blackouts to the petulance of an aggrieved minority, and accused some of its most vocal third-party developers of being freeloaders.

    But Reddit isn’t only pushing back rhetorically. The company also appears to be laying the groundwork for ejecting forum moderators committed to continuing the protests, a move that could force open some communities that currently remain closed to the public. In response, some moderators have vowed to put pressure on Reddit’s advertisers and investors.

    The escalations highlight the rift that’s emerged between the two most powerful groups on Reddit: The platform’s corporate managers and its unpaid volunteer moderators who manage conversations in individual subreddits. And it pits Reddit’s corporate interests, particularly ahead of a rumored initial public offering, against users and outside developers who have long argued they create value for the platform’s owners.

    Now, the fate of the protests may hinge on public perceptions of which group better represents the views and interests of Reddit’s overall userbase, while Reddit increasingly moves to isolate moderators it views as out of line and as it seeks to drive a wedge between average users and moderators.

    More than 6,000 Reddit forums went dark on Monday in what was supposed to be a two-day protest over the company’s plan to charge some developers millions of dollars for third-party apps tapping into its application programming interface (API).

    As of Friday morning, nearly 5,000 subreddits were still set to private and inaccessible to the public, reflecting a modest decrease from earlier in the week but still including groups such as r/funny, which claims more than 40 million subscribers, and r/aww and r/music, each with more than 30 million members.

    But Reddit has portrayed the blacked-out communities as a small slice of its wider platform. Some 100,000 forums remain open, the company said in a blog post, including 80% of its 5,000 most actively engaged subreddits.

    In the interviews with media, Huffman said that while many Reddit users may have supported the protests initially, most now simply want their favorite communities to open back up and that moderators who wish to continue protesting have lost the support of those they represent. Huffman at one point sought to drive home that message by using the phrase “landed gentry” to describe moderators as out of touch and privileged.

    “The blackouts are not representative of the greater Reddit community,” Huffman told The Verge. “Users may have been for this on Monday; they’re not for it now.”

    Huffman added that even many moderators themselves “don’t want to be dealing with this … it’s like a protest in a city that goes on too long, and the rest of the citizens of the city would like to go about their lives.”

    That attitude was reflected in a number of Reddit comments reviewed by CNN, but it was not immediately evident whether that view represents a majority opinion.

    Omar, a moderator of a subreddit participating in this week’s blackout, told CNN Friday that many subreddits have participated in the blackouts based on member polls that indicate strong support for the protests.

    “What we are seeing now is a case of the discontent speaking out where the silent majority is happy with the status quo of a blackout,” said Omar, who requested anonymity for safety reasons. Omar added that the backlash Reddit has faced was largely self-inflicted, and that the company’s critics do not oppose its attempts to monetize the platform so much as the way it has gone about it.

    “We aren’t here to argue that Reddit shouldn’t be charging for their API,” Omar added. “We’re here to argue that the timeline and the price of their API are both unreasonable and anti-competitive.”

    Huffman argued this week that Reddit is a business, telling NPR “it’s time we grow up and behave like an adult company.”

    Even if there remain numerous holdouts committed to a long-term blackout, Reddit appears to be maneuvering for a crackdown.

    Huffman told NBC News the company will soon allow forum users to overrule moderators by voting them out of their positions, a change that may enable communities that do not wish to remain private to reopen.

    In addition, one company administrator said Thursday, Reddit may soon view communities that remain private as an indicator that the moderators of those communities no longer wish to moderate. That would constitute a form of inactivity for which the moderators can be removed, the company said.

    “If a moderator team unanimously decides to stop moderating, we will invite new, active moderators to keep these spaces open and accessible to users,” the administrator said, adding that Reddit may intervene even if most moderators on a team wish to remain closed and only a single moderator wants to reopen.

    Some moderators have interpreted the company’s message as a threat and a twisting of Reddit’s terms. Just because a subreddit stays private does not mean that the moderator team has stopped moderating, they have said.

    “Going private does not affect the community’s purpose, cause improper content labeling, or remove the rules and expectations already set,” wrote a moderator of r/ModCoord, a Reddit forum where much of the moderator organizing has taken place. “Reddit has been vague about what they would do if subreddits stay private indefinitely. They’ve also said [moderators] would be safe. But it seems they are speaking very clearly and very loudly now: Moderators will be removed one way or another.”

    Content moderation on Reddit stands to worsen if the company continues with its plan, Omar said, warning that the coming changes will deter developers from creating and maintaining tools that Reddit communities rely on to detect and eliminate spam, hate speech or even child sexual abuse material.

    “That’s both harmful for users and advertisers,” Omar said, adding that supporters of the protests have been contacting advertisers to explain how the platform’s coming changes may hurt brands. Already, Omar said, the blackout has made it harder for companies to target ads to interest groups; video game companies, for example, can no longer target ads to gaming-focused subreddits that have taken themselves private.

    Reddit has promised to update its proprietary tools for moderators and argued that 93% of moderation actions currently take place through the platform’s website and native app. Huffman has also said that the protests have had little impact on the company financially.

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  • EU official visits Twitter headquarters to ‘stress test’ its ability to handle content moderation | CNN Business

    EU official visits Twitter headquarters to ‘stress test’ its ability to handle content moderation | CNN Business

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    CNN
     — 

    A top European Union official is touring Silicon Valley this week and reminding tech platforms including Twitter and Facebook-parent Meta about their content moderation obligations, just weeks ahead of a deadline to comply with sweeping new EU laws that will apply to large social media platforms.

    On Thursday, EU Commissioner Thierry Breton and a team of staff descended on Twitter’s headquarters in San Francisco to perform a “stress test” of the company’s ability to moderate online content. The test was aimed at evaluating how well Twitter may comply with the Digital Services Act (DSA), one of the first platform regulation laws of its kind anywhere in the world, when its provisions take hold on August 25.

    “The company is taking this exercise very seriously,” Breton tweeted, sharing a silent video depicting Breton’s meeting with Twitter owner Elon Musk, who appeared via videoconference.

    Under the DSA, companies such as Twitter must abide by a slew of rules around transparency and content, including a ban on targeted advertising for children. Violations of the DSA can carry fines of up to 6% of a company’s global annual revenue.

    Breton did not say whether he believes Twitter passed its stress test, but described the session as a “constructive dialogue” that Twitter voluntarily agreed to undertake.

    “Thank you @ThierryBreton,” Twitter’s new CEO Linda Yaccarino tweeted following the visit. “Europe is very important to Twitter and we’re focused on our continued partnership.”

    In a speech Thursday, Breton said Twitter is not the only company that will be receiving a stress test. TikTok will undergo a similar evaluation next month, he added.

    Breton also suggested that it’s a privilege for US tech companies to operate in Europe.

    “Compliance with European rules is not a punishment. It’s an opportunity to tap into our European Single Market,” he said. “And this is my message to the companies here. You are welcome in Europe, but according to our rules, at our conditions.”

    Breton said that his schedule this week also involves meetings with Alphabet CEO Sundar Pichai; Meta CEO Mark Zuckerberg; OpenAI CEO Sam Altman and Nvidia CEO Jensen Huang.

    Part of the reason for his visit was to explain the European Union’s coming rules on artificial intelligence, he added. Last week, the European Parliament passed the AI Act, legislation that works hand-in-hand with the DSA as well as European competition and privacy law to regulate artificial intelligence.

    Concerns about Twitter’s ability to handle hate speech, misinformation and other challenges have grown since Musk’s purchase of the company last year. As recently as this week, US lawmakers cited the company’s deep layoffs as a potential barrier to safeguarding the 2024 US elections.

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  • The invention that changed music forever | CNN Business

    The invention that changed music forever | CNN Business

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    CNN
     — 

    “Do you believe in life after love?” Cher used to sing. And if you’ve ever heard that song, you might now have an earworm in your head.

    The singer’s 1998 comeback track marked the first prominent use of a technology called “Auto-Tune”, a pitch correcting software that has since changed the music industry.

    Auto-Tune alters the pitch of a singing voice to make everyone sound perfectly in tune. When used properly, it’s subtle enough that it can’t be detected.

    But Cher’s producers played with the idea of cranking it up to 11, creating the now-familiar effect that is part human synthesizer, part robotic voice.

    Andy Hildebrand, the inventor of autotune, told CNN: “My thinking was, ok, I’ll put that setting in the software. But I didn’t think anyone in their right mind would ever use it.”

    Thus was born the “Cher effect”, and one of the biggest hits of the 1990s.

    The invention that changed the world of music

    How does one invent Auto-Tune? By analyzing seismic data while looking for oil, of course.

    That’s Hildebrand’s previous job: “Oil companies would detonate charges in the ground or in the water, and then they have sensors analyze the reflections to spot the oil,” he explains.

    That technology was bought by American oil giant Halliburton in 1995 and it’s helped internal production in the U.S. soar from 30 to 60 percent, netting the company about $1 billion a year.

    “It uses the same science of digital signal processing,” says Hildebrand, a long time musician who then applied that science to singing.

    It took him just a month to create it. “Before Auto-Tune, studios would do pitch correction by having the singer repeat a phrase over and over and over. They would do 100 takes and then patch them together to make one piece of music that sounded in tune.”

    Auto-Tune does all that at the push of a button.

    A magic button that makes everyone sing in perfect key was, unsurprisingly, an instant hit with the industry: “Within a year we had sold to every major studio in the world, and that was a year or two after Cher did her song ‘Believe’”, Hildebrand recalls.

    Here are his tasting notes on that song: “I thought it was really cool! Even if they used a bad setting, or what I call bad setting since I didn’t design it to be used like that: it makes this robotic effect because it changes the pitch instantly from note to note.”

    But the jury is still out on whether Auto-Tune was a boon for the music industry, or a disaster: in 2010, Time magazine included it in the list of The 50 Worst Inventions, calling it “a technology that can make bad singers sound good and really bad singers sound like robots.”

    Indie band Death Cab for Cutie showed up at the 2009 Grammys wearing blue ribbons to “raise awareness against Auto-Tune abuse”, and fervent Auto-Tune critic Jay-z released a song in 2009 entitled D.O.A. – Death of autotune.

    Britney Spears notoriously fell into an Auto-Tune controversy in mid-2014, when a vanilla recording of her 2013 song Alien was leaked and compared, rather unfavorably, to the autotuned version on the album Britney Jean.

    But what does its inventor think? “Singers learn about how it works and they kind of like it, but they have a love-hate relationship with it: they don’t want to let others know that they need it.”

    It seems that Auto-Tune might be to music what Photoshop is to photography: everybody uses it, but no one’s too keen to admit it.

    After having sorted singing – “music’s second most popular instrument” – Hildebrand is now going after the first: guitars.

    “It doesn’t sound anything like a vocal correction, but it keeps the guitar perfectly in tune,” he says.

    Next up, your heartbeat: “There’s a new kind of device called the embedded defibrillator: it’s a pacemaker implanted in the chest that monitors heartbeat irregularities and releases energy pulses to correct anomalies. The problem is that sometimes the software fails to detect the heartbeat, and we’re hoping to fix that.”

    The technology, in the form of an algorithm, will soon be embedded into these pacemakers.

    And we have a feeling it might not even stop there.

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  • Meta is giving parents more visibility into who their teens are messaging on social media | CNN Business

    Meta is giving parents more visibility into who their teens are messaging on social media | CNN Business

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    New York
    CNN
     — 

    Meta is adding new safeguards and monitoring tools for teens across its social platforms: parental controls on Messenger, suggestions for teens to step away from Facebook after 20 minutes, and nudges urging young night-owl Instagrammers to stop scrolling.

    The features announced Tuesday come as Meta

    (META)
    and other social media platforms face heightened pressure from lawmakers over the impact that their platforms have on younger users, who can be just 13 when they sign up for Meta

    (META)
    ’s apps.

    Messenger, Meta’s instant-messaging app, is adding parental supervision tools for the first time that are similar to those that exist on Instagram already: Parents and guardians can see how much time their teens spend on the chat tool, view and receive updates on their contacts list, and get notified if their teen reports someone.

    Another new feature is the ability for parents and teens to have discussions directly through notifications if their accounts are synced up.

    “We heard from parents and teens about the value they’re seeing from how a two-way dialogue can foster and encourage discussions,” Diana Williams, who oversees product changes for youth and families at Meta, told CNN in an interview.

    On Facebook, Meta will start to nudge teen users to take time away from the app after 20 minutes.

    Instagram will add introduce a new nudge that suggests teens close Instagram if they’re scrolling Reels videos for too long during nighttime hours. The effort builds on existing Instagram features like Quiet Mode, which temporarily holds notifications and lets people know if you’re trying to focus.

    In addition, Instagram is testing a feature that limits how people interact with non-followers. Users must now send an invite to connect with someone if they’re not a follower, and they cannot call the recipient or send photos, videos or voice messages or make calls until the user accepts their request. The feature aims to cut down on unwanted content from strangers, particularly for women, the company said.

    It’s the latest in a series of new tools and guardrails for teens from Meta, following the release of leaked internal documents that found Instagram can negatively impact the mental health of its young users. Instagram, for example, has since introduced an educational hub for parents with resources, tips and articles from experts on user safety.

    The company said it’s also taking a “stricter approach” to the content it recommends to teens and will actively nudge them toward different topics, such as architecture and travel destinations, if they’ve been dwelling on any type of content for too long.

    Few changes have been made to Facebook and Messenger until now. Facebook does, however, have a Safety Center that provides supervision tools and resources, such as articles and advice from leading experts.

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  • With Twitter in chaos, Mark Zuckerberg looks to pounce | CNN Business

    With Twitter in chaos, Mark Zuckerberg looks to pounce | CNN Business

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    Washington
    CNN
     — 

    Mark Zuckerberg has tried for years to take on Twitter. Now he may finally have his best chance to deliver a knockout blow to the social network at a turbulent moment.

    Meta launched Threads, which the company describes as a “text-based conversation app” and whose promotional screenshots resemble Twitter’s layout, on Thursday. 10 million people signed up in the first seven hours after launch.

    Twitter, meanwhile, has been stuck in a days-long crisis of its own apparent making after it deliberately throttled users’ ability to view tweets. The company claims the move is temporary and aimed at defeating automated bots and artificial intelligence companies that use Twitter data to train their algorithms.

    Whatever the reason for Twitter’s decision to make using its platform more difficult, the net result is that it’s never been easier for users to switch away. The current crisis also comes after months of uncertainty about the platform’s future, which has laid the groundwork for a growing list of Twitter alternatives.

    Poised to benefit are rivals including Meta’s Threads; the decentralized social network Mastodon, which according to its creator saw a spike in signups over the weekend; and Bluesky, backed by Twitter co-founder Jack Dorsey, which had to pause new signups on Saturday due to overwhelming interest.

    Unlike Mastodon and Bluesky, however, Meta has enormous resources to throw at Threads, and a huge existing user base in Facebook and Instagram to which it can cross-promote its new app.

    Meta has tried to muscle in on rivals before, with mixed success. Instagram’s Stories feature, a Snapchat clone, quickly became more popular than Snapchat itself. Other standalone apps from the company such as Poke, Slingshot and Lifestage have each stumbled, however, in the face of a dominant defender and little demand from consumers for an alternative.

    But Threads is launching at a time when its chief competitor — Twitter — has engaged in multiple acts of apparent self-sabotage and when much of its audience now seems up for grabs.

    Twitter owner Elon Musk may sense the unique threat Meta poses to the company he bought for $44 billion. The Threads launch prompted some barbs from Musk directed at Meta and appeared to be the spark for a potential cage match between himself and Zuckerberg.

    Under Musk, Twitter has stumbled through crisis after crisis, from mass layoffs that hit its content moderation teams to more frequent system outages to the rocky rollout of a controversial new verification system. Twitter’s own investors have repeatedly marked down the company’s estimated value since the acquisition.

    But the events of the past week may ultimately do more to drive users away than almost anything else Musk has done to date.

    On Friday, Twitter made tweets inaccessible to anyone who wasn’t logged in, reducing the reach of the platform’s content. Tweets that were once visible to anyone with a web browser suddenly were required to have an account to view the content.

    Musk said the change was a “temporary emergency measure” in response to “data pillage” by third parties, and it now appears to have been reverted, but the move caught many users by surprise — and it was only the first of several jarring changes over the weekend.

    On Saturday, Musk announced further “temporary limits” that restricted the number of tweets that users can view on any given day. Paid members of the company’s Twitter Blue subscription service would be limited to reading 6,000 tweets a day, Musk said, while non-subscribers would be limited to reading 600 tweets a day. After a swift backlash by users, Musk was — twice — forced to increase the limits: first to 8,000 and 800 tweets a day respectively, and then to 10,000 and 1,000 tweets a day.

    Twitter’s newly appointed CEO, Linda Yaccarino, later defended the decision.

    “When you have a mission like Twitter – you need to make big moves to keep strengthening the platform,” Yaccarino tweeted. In a blog post, the company said the current limits affect only a “small percentage” of users and that the impact to advertising has been “minimal.”

    Then, on Monday, Twitter announced that users will soon be required to pay to use Tweetdeck, a longtime free Twitter app beloved by professional users that allows them to view multiple Twitter feeds at once and to display custom search results or Twitter lists. The change will take effect in August and will require Tweetdeck users to be Twitter Blue subscribers to maintain access.

    For years, Twitter has been the go-to social platform for real-time news and commentary. What always allowed the company to punch above its weight was the presence of numerous celebrities, world leaders, businesspeople and other high-profile power users, along with the platform’s openness and accessibility.

    Twitter’s success reflects an immutable law of social media: The more of your friends that are on a social network, the harder it tends to be to leave that network for another. Nobody wants to be the only person in a friend group using a new app by themselves.

    But every so often, something big happens and a platform once thought to be essential or enduring goes extinct, or becomes a shadow of its former self, as users abandon it in droves for something else. Behind these sea-changes are usually two related phenomena.

    The first is a shift in the critical mass of users that otherwise helps a platform retain its staying power, also known as “network effects.” The second is a change in “switching costs,” or the deterrent to users represented by the inconvenience, loss of social connections, or sometimes even the actual financial costs of switching platforms or providers.

    It’s rare to see these dynamics play out in real time, but the internet may now be reaching another one of those turning points.

    What’s happening with Twitter is that the company has sharply reduced users’ switching costs. By restricting its own core functions and availability, Twitter has significantly lowered the barriers to trying a new app and increased the costs of trying to use Twitter the way it was before.

    The more Twitter users head for the exits, the more its alternatives benefit from network effects.

    Even if Twitter’s changes are as temporary as the company claims, some damage is already done. On Sunday, Mastodon founder Eugen Rochko said the platform’s active userbase rose by 110,000 in a single day, and by nearly 300,000 by the end of the weekend, reflecting higher usage by both new members and existing members alike. Bluesky reported system slowdowns as a result of “record-high traffic” and a “large influx” of new users.

    Now, with Threads, Meta seems eager to capture some of the upside, too.

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  • Meta could become even more dominant in social media with Threads | CNN Business

    Meta could become even more dominant in social media with Threads | CNN Business

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    Washington
    CNN
     — 

    In less than 48 hours, Meta’s Twitter rival Threads has surpassed 70 million sign-ups, upended the social media landscape and appears to have rattled Twitter enough that it is now threatening legal action against Meta.

    But even as users signed up for Threads in droves, with some clearly eager to flee the chaos of Elon Musk’s Twitter, the sudden success of Meta’s app could raise a new set of concerns.

    Meta has long been criticized for its market dominance, and for allegedly trying to choke off competition by copying and killing rival applications. Now, some competition experts and even some Threads users worry that if the new app’s traction continues, it may simply lead to the accumulation of even more power and dominance for Meta and its CEO Mark Zuckerberg.

    “The prospect of total monopoly by Meta, yikes,” wrote one user. “It’s a real problem for society when a few dozen people and companies own every single thing so that no alternative paradigms can exist that they don’t co-opt from the cradle,” replied another.

    Twitter had always been much smaller than Meta’s platforms, but it had an outsized influence in tech, media and politics. As Twitter faltered under Musk, though, a cottage industry emerged of smaller apps trying to capture some of its magic. Now more than any of them, Meta seems best positioned to claim the crown.

    Threads’ blockbuster launch this week highlights the uncomfortable reality of the modern digital economy: To potentially beat some of the biggest players in the industry, you might have to be a giant yourself.

    The overnight success of Threads is a testament both to the dissatisfaction with Musk’s ownership of Twitter and to the unique power and reach of one of Meta’s most important properties: Instagram.

    Instagram has more than two billion users, far more than the 238 million users Twitter reported having in the months before Musk took over. When new users sign up for Threads, which they do using an Instagram account, the app prompts them to follow all of their existing Instagram contacts with a single tap. It’s optional, but is easy to accept, and it takes a conscious decision to decline.

    By promoting Threads through Instagram, and by sharing Instagram user data with Threads to let people instantly recreate their social networks, Meta has significantly greased the onboarding process. That frictionless experience has allowed Threads to leapfrog what’s known in the industry as the “cold start” problem, in which a new platform struggles to gain new users because there are no other users there to attract them.

    Thanks to the Instagram integration, “that biggest problem, the chicken-egg problem, has been solved from the jump,” Reddit co-founder and venture investor Alexis Ohanian said in a video Thursday (posted, naturally, on Threads).

    That Threads appeared to clear that hurdle easily, Ohanian said, makes him “bullish” on the new app.

    But that same innovation that made signing up so many users so quickly may raise competition concerns, particularly in Europe where new antitrust rules for digital platforms are set to go into effect in a matter of months.

    “From a competition perspective this can be problematic because Meta can use it to leverage its market power and raise barriers to entry, as other rivals would not have the customer base Meta has via Instagram,” said Agustin Reyna, director of legal and economic affairs at the Brussels-based consumer advocacy organization BEUC.

    Under the EU’s Digital Markets Act (DMA), “digital gatekeepers” — a term that’s expected to cover Meta and/or its subsidiaries — will be prohibited from combining a user’s data from multiple platforms without consent, Reyna said. Another restriction forbids requiring users to sign up for one platform as a condition of using another.

    Instagram CEO Adam Mosseri appeared to acknowledge those issues this week in an interview with The Verge. Threads won’t be launching in the EU for now, he said, because of “complexities with complying with some of the laws coming into effect next year” — a statement The Verge suggested was a reference to the DMA.

    The DMA was passed specifically to deal with the antitrust concerns raised by large tech platforms. That Threads apparently cannot (yet) comply with rules designed to protect competition underscores uncertainty about the app’s potential competitive impact.

    Meta’s approach to Threads could also revive longstanding criticisms about the company’s alleged practice of copying and killing rivals, particularly as Twitter has warned Meta it may sue over claims of trade secret theft (an allegation Meta denies).

    The issue isn’t limited to the realm of social media. As the world races to develop artificial intelligence, Threads represents a huge new opportunity for Meta to gather training data for its own AI technology, in a way that could help it catch up to industry leaders such as OpenAI and Google. That could complicate any attempt at a comprehensive analysis of what Threads means for competition in tech.

    Part of what makes the debate so complicated is Threads’ seemingly very real threat to Twitter.

    If Threads puts pressure on Twitter to improve its service, that is a form of competition between apps, said Geoffrey Manne, founder of the Portland, Oregon-based International Center for Law and Economics.

    But, he added, if it leads to a concentration of power in the social media industry more broadly, it could mean a reduction in competition overall. It all depends on how you define the market.

    “I’m inclined to say it does both simultaneously, and the ultimate consequences aren’t so clear,” Manne said.

    Rather than viewing it through the lens of a social media market, one helpful way to look at the issue is from the perspective of the advertising market, he said. It’s possible that once Threads introduces advertising — which Zuckerberg has said won’t happen until the app has increased to significant scale — Threads simply reinforces Meta’s advertising market power, Manne said. That could lead to further antitrust scrutiny for Meta even if the question about competition in social media is ambiguous.

    Jeff Blattner, a former DOJ antitrust official, said it can only benefit consumers to have Threads as a rival to Twitter.

    “Two platforms run by maniac billionaires are better than one,” he wrote on Threads — though if Threads is so successful as to effectively knock out Twitter altogether, then in some ways the original question about Meta’s dominance will still stand.

    Threads has one thing going for it that may nip any competition concerns in the bud: A commitment to integrate with the same open protocols used by other distributed social media alternatives, such as Mastodon.

    That would give users the option to migrate their accounts, along with all their follower data intact, to a rival like Mastodon that isn’t controlled by Meta.

    While that interoperability isn’t available yet, Mosseri has repeatedly highlighted it as a priority on his to-do list.

    When and if it happens, that could be a significant step. What may appear now as an audience grab by Meta could someday wind up being how millions of people were onboarded to a massive, decentralized social networking infrastructure that is not controlled by any single company, individual or organization.

    “This is why we think interoperability requirements are so important,” said Charlotte Slaiman, a competition expert at the Washington-based consumer group Public Knowledge. If users could port their entire social graph from one rival to another whenever they wanted, she said, “we could have more fair competition based on the quality of the product, not just incumbency advantage.”

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  • Federal appeals court rules Microsoft can close its Activision merger | CNN Business

    Federal appeals court rules Microsoft can close its Activision merger | CNN Business

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    CNN
     — 

    A federal appeals court said it will not block Microsoft

    (MSFT)
    from closing its $69 billion acquisition of Activision Blizzard, handing the Federal Trade Commission its second major defeat this week in a case involving the future of the video game industry.

    The decision by the US Court of Appeals for the Ninth Circuit is a blow to antitrust officials who had requested an emergency injunction of a lower court ruling from Tuesday allowing the deal to close.

    The combination is set to make Microsoft the world’s third-largest video game publisher after Tencent and Sony. Under the terms of the deal, Microsoft has until July 18 to consummate the merger, though the two companies involved could mutually seek to extend the deadline.

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  • Microsoft unveils more secure AI-powered Bing Chat for businesses to ensure ‘data doesn’t leak’ | CNN Business

    Microsoft unveils more secure AI-powered Bing Chat for businesses to ensure ‘data doesn’t leak’ | CNN Business

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    CNN
     — 

    Microsoft on Tuesday announced a more secure version of its AI-powered Bing specifically for businesses and designed to assure professionals they can safely share potentially sensitive information with a chatbot.

    With Bing Chat Enterprise, the user’s chat data will not be saved, sent to Microsoft’s servers or used to train the AI models, according to the company.

    “What this [update] means is your data doesn’t leak outside the organization,” Yusuf Mehdi, Microsoft’s vice president and consumer chief marketing officer, told CNN in an interview. “We don’t co-mingle your data with web data, and we don’t save it without your permission. So no data gets saved on the servers, and we don’t use any of your data chats to train the AI models.”

    Since ChatGPT launched late last year, a new crop of powerful AI tools has offered the promise of making workers more productive. But in recent months, some businesses such as JPMorgan Chase banned the use of ChatGPT among its employees, citing security and privacy concerns. Other large companies have reportedly taken similar steps over concerns around sharing confidential information with AI chatbots.

    In April, regulators in Italy issued a temporary ban on ChatGPT in the country after OpenAI disclosed a bug that allowed some users to see the subject lines from other users’ chat histories. The same bug, now fixed, also made it possible “for some users to see another active user’s first and last name, email address, payment address, the last four digits (only) of a credit card number, and credit card expiration date,” OpenAI said in a blog post at the time.

    Like other tech companies, Microsoft is racing to develop and deploy a range of AI-powered tools for consumers and professionals amid widespread investor enthusiasm for the new technology. Microsoft also said Tuesday that it will add visual searches to its existing AI-powered Bing Chat tool. And the company said the Microsoft 365 Co-pilot, its previously announced AI-powered tool that helps edit, summarize, create and compare documents across its various products, will cost $30 a month for each user.

    Bing Chat Enterprise will be free for all of its 160 million Microsoft 365 subscribers starting on Tuesday, if a company’s IT department manually turns on the tool. After 30 days, however, Microsoft will roll out access to all users by default; subscribed businesses can disable the tool if they so choose.

    Current conversational AI tools such as the consumer version of Bing Chat send data from personal chats to their servers to train and improve its AI model.

    Microsoft’s new enterprise option is identical to the consumer version of Bing but it will not recall conversations with users, so they’ll need to go back and start from scratch each time. (Bing recently started to enable saved chats on its consumer chat model.)

    With these changes, Microsoft, which uses OpenAI’s technology to power its Bing chat tool, said workers can have “complete confidence” their data “won’t be leaked outside of the organization.”

    To access the tool, a user will sign into the Bing browser with their work credentials and the system will automatically detect the account and put it into a protected mode, according to Microsoft. Above the “ask me anything” bar reads: “Your personal and company data are protected in this chat.”

    In a demo video shown to CNN ahead of its launch, Microsoft showed how a user could type confidential details into Bing Chat Enterprise, such as an someone sharing financial information as part of preparing a bid to buy a building. With the new tool, the user could ask Bing Chat to create a table to compare the property to other neighboring buildings and write an analysis that highlights the strengths and weaknesses of their bid relative to other local bids.

    In addition to trying to ease privacy and security concerns around AI in the workplace, Mehdi also addressed the problem of factual errors. To reduce the possibility of inaccuracies or “hallucinations,” as some in the industry call it, he suggested users write clear, better prompts and check the included citations.

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  • A Twitter user found that some airline phone numbers on Google Maps link to scammers | CNN Business

    A Twitter user found that some airline phone numbers on Google Maps link to scammers | CNN Business

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    New York
    CNN
     — 

    Google is working to fix false contact information for some major airlines on Google Maps after a Twitter user found a phone number actually connected callers to scammers.

    Phone numbers appeared to be altered on Google Maps listings for multiple airlines’ locations at John F Kennedy and LaGuardia airports in New York. Impacted airlines included Delta, American, Southwest and Qantas, the user claimed in a widely viewed post.

    The Twitter user detailed his experience trying to contact Delta after a canceled flight left him googling for a help line to rebook. After calling the listed number, he got a call back from what seemed to be a Delta customer service agent – but from a line with a French country code.

    “By providing him with my confirmation number and name, he was able to look up my trip information on Delta. He found [an] alternative flight from Newark, leaving later in the evening. But he needed me to confirm,” Shmuli Evers posted on Sunday.

    Sensing something was off, Evers ended the conversation. “He tried to text me after that, and he tried his best for so long to help me get on a flight… He wanted me to pay him 5 times the price of the original ticket cost.”

    Scammers looking to trick unsuspecting customers are able to edit phone numbers of major companies’ local business listings on Google results, an issue that the tech giant says it is working to combat.

    “We do not tolerate this misleading activity, and are constantly monitoring and evolving our platforms to combat fraud and create a safe environment for users and businesses,” a Google spokesperson told CNN.

    “Our teams have already begun reverting the inaccuracies, suspending the malicious accounts involved, and applying additional protections to prevent further abuse.”

    Using a combination of human moderators and technology, Google constantly monitors contributed content to spot and remove fraudulent information, enforcing policies that state all contributions must be based on ” real experiences and information.”

    Accounts found to be uploading false or misleading data can be suspended or even face litigation, according to the company, such as a lawsuit filed in June against a bad actor posting fake reviews on small businesses.

    Impacted businesses like airlines are able to flag concerns to both Google and law enforcement over suspected scammers.

    “Whenever we become aware of an alleged scam targeting our customers, including in this situation, we immediately conduct an investigation. Using the facts gained from an investigation, when able, we can then address each unique situation as appropriate with the necessary legal means at our disposal,” a Delta spokesperson told CNN.

    Delta also advises customers to contact the airline only through known channels like numbers listed on their website or their online messaging option.

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  • Taiwan’s TSMC to invest $2.9 billion in new plant as demand for AI chips soars | CNN Business

    Taiwan’s TSMC to invest $2.9 billion in new plant as demand for AI chips soars | CNN Business

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    Hong Kong
    CNN
     — 

    TSMC, the world’s largest chipmaker, says it plans to invest nearly 90 billion New Taiwan dollars ($2.9 billion) to build an advanced chip plant in Taiwan, as it expands production to meet booming demand for artificial intelligence (AI) products.

    Last week, CEO C.C. Wei told analysts the company plans to roughly double its capacity for advanced packaging in 2024 compared to 2023, in order to meet “strong demand” for AI chips from its customers, which include Nvidia

    (NVDA)
    and AMD.

    Advanced packaging in the semiconductor industry involves using high-tech methods to aggregate components from various wafers in order to create a more powerful computer chip.

    TSMC

    (TSM)
    said the new plant is expected to create 1,500 jobs.

    “To meet market needs, TSMC is planning to establish an advanced packaging fab in the Tongluo Science Park,” the company told CNN in a statement, referring to fabrication plants — the technical term for semiconductor factories.

    The science park is located in Miaoli County, south of the firm’s main facilities in Hsinchu, near Taipei.

    TSMC on Thursday reported a 23% fall in net profit for the second quarter, compared to the same period last year, as a global economic downturn took a toll on overall demand — even as customers clamored for more of its AI chips.

    Chips manufactured by TSMC for customers like Nvidia are the muscle behind generative AI, a type of artificial intelligence that can create new content, such as text and images, in response to user prompts.

    That’s the kind of AI underlying ChatGPT, Google

    (GOOGL)
    ’s Bard, Dall-E and many of the other new AI technologies.

    TSMC is considered a national treasure in Taiwan, supplying semiconductors to global tech giants including Apple

    (AAPL)
    and Qualcomm

    (QCOM)
    .

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  • Pay $84 a year for Twitter Blue or lose your checkmark beginning April 1, Twitter says | CNN Business

    Pay $84 a year for Twitter Blue or lose your checkmark beginning April 1, Twitter says | CNN Business

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    New York
    CNN
     — 

    Twitter’s free blue “verified” checkmarks for notable users may finally be coming to an end.

    Ever since Elon Musk took control of the company in October, he’s been threatening to remove the “legacy” checkmarks that confirmed the identities of users like government officials, corporations, journalists, celebrities and other high-profile tweeters.

    Now Musk may follow through: “On April 1st, we will begin winding down our legacy verified program and removing legacy verified checkmarks,” the company wrote in a tweet Thursday.

    A caveat, however: Twitter says this policy will go into effect starting on April Fool’s Day. Musk in particular has been known for April 1 trolling, including in 2018 when he falsely tweeted that his electric vehicle company Tesla

    (TSLA)
    had gone bankrupt.

    “To keep your blue checkmark on Twitter, individuals can sign up for Twitter Blue,” the company’s tweet continued.

    Twitter Blue is a subscription service that Musk relaunched late last year that costs individuals $84 a year or $8 a month. Charging fees provides a revenue stream for Twitter — and a needed one, as Twitter currently collects virtually all of its revenue from advertisers, who have been fleeing the social media platform since he took over.

    Charging for Twitter verification provides both additional revenue to Twitter and a way for Musk to show his disdain for government agencies, journalists and others. Yet building a replacement for the legacy verification program has proved to be fraught.

    Twitter Blue first launched in the pre-Musk days of 2021, as a subscription service offering “power features” like undoing a tweet and saving bookmarks to folders. Musk relaunched the program in November 2022, including a blue checkmark in the features for paying users.

    Immediately the program was flooded with users who paid for counterfeit accounts pretending to be users such as former President Donald Trump, Rudy Giuliani, LeBron James and Nintendo.

    Before being suspended, the impostor Nintendo account tweeted an image of video game character Mario giving the viewer the middle finger. The LeBron James account falsely claimed the athlete had requested a trade. The fake Trump account tweeted, “This is why Elon Musk’s plan doesn’t work.”

    Musk pulled the Twitter Blue program for a few weeks and relaunched it yet again in December, with additional steps for reviewing and approving subscribers. Beyond the checkmark, Blue also lets paying users edit a tweet up to 5 times within 30 minutes, create tweets up to 4,000 characters long and post HD videos.

    The company also says Twitter Blue users will see 50% fewer ads in their home timelines, and that their tweets will be prioritized among replies, mentions and searches.

    For companies and other organizations, Twitter Blue costs $1,000 a month for the main account and $50 a month for each additional related account.

    – CNN’s Brian Fung contributed to this report.

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