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BART service between the South Hayward station and the Berryessa station in San Jose remains shut down Friday after the agency said vandals cut a crucial fiber cable.
Around 5:20 a.m., the agency issued a service advisory about the issue, which they said involved an equipment problem.
BART spokesperson Chris Filippi told CBS News Bay Area, “We have crews on the scene and additional staff responding at this point to make repairs and to gather more information on exactly what happened.”
In an update posted around 11:30 a.m., BART said the cause of the disruption was an “apparent act of vandalism” that resulted in a fiber being cut near the Hayward maintenance yard.
“The fiber cut prevents BART from being able to safely run trains,” said a statement on the agency’s social media.
Officials said crews are on scene making repairs. As of Friday morning, there is no estimate on when service is expected to resume through the area.
Other parts of the system in the East Bay, San Francisco and Peninsula are not affected. Green Line trains from Daly City are going as far as the Bayfair station in San Leandro, while Orange Line trains from Richmond are going as far as Hayward.
The agency has sent extra staff to help at stations with no train service. AC Transit is providing free mutual bus service connecting impacted stations between Hayward and Milpitas.
Friday’s incident follows several other high profile service disruptions in recent months. Last month, issues in the Transbay Tube led to major delays, while computer issues led to hours-long shutdowns of the system in May and September.
When asked about the recent issues, Filippi noted that the customer on-time rate remains over 90% even after the disruptions.
“BART typically is a reliable service, but having said that, we have to acknowledge that even at over 90%, that doesn’t matter this morning. That doesn’t matter for folks who impacted by this major service disruption. We certainly apologize to those folks,” he said.
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Tim Fang
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