CFPB highlights AI-driven chatbot risks for FIs | Bank Automation News

Financial institutions must consider the efficiencies and limitations of artificial intelligence when deploying chatbots as client adoption grows and regulators address pain points of the technology. According to the Consumer Financial Protection Bureau’s (CFPB) “Chatbots in Consumer Finance” report, released yesterday, adoption of bank chatbots is expected to hit 110.9 million users by 2026. In […]