NC DMV brings self-service kiosks to more locations. See where.

Sick of waiting in long lines for simple DMV transactions, like renewing your driver license or registration? The agency knows you are. It’s bringing self-service kiosks — which allow people to complete tasks that don’t require an office visit — to 10 new locations across the state.

That brings the total number of kiosks to 18. By spring, there will be 20, a goal the N.C. Division of Motor Vehicles initially wanted to reach by the end of 2024.

The new kiosks are coming to counties that already have them elsewhere: Wake, Mecklenburg and Cumberland counties.

The locations of the new and existing DMV kiosks are as follows:

• Wake County: Carlie C’s on New Bern Avenue, Publix on Forestville Road, Publix on Walnut Street, Harris Teeter on Corners Parkway, Harris Teeter on Oberlin Road, Harris Teeter on Walnut Street and Harris Teeter on Broad Street.
• Cumberland County: Carlie C’s on Reiller Road, Harris Teeter on Traemoor Village Drive and Harris Teeter on Raeford Road.
• Mecklenburg County: Publix on Benfield Road, Harris Teeter on Park Road, Harris Teeter on Sharon Amity Road, Harris Teeter on South Boulevard, Harris Teeter on Central Avenue, Harris Teeter on University City Boulevard, Harris Teeter on Smith Farm Road and Charlotte DMV on Arrowood Road.

At a kiosk, people can perform transactions that can also be done online. But the kiosk can also print out documents like temporary driver licenses, license plate stickers and registration cards, making it handier in some cases.

The transactions a kiosk can handle include:

• Renewing driver license/state ID and printing temporary versions
• Ordering duplicate driver license/permit/state ID
• Changing address on driver license/permit/state ID
• Registering to vote
• Renewing vehicle registration and printing license plate sticker and registration card
• Paying property tax on a new vehicle

DMV commissioner Paul Tine visited the new kiosk at Carlie C’s on New Bern Avenue on Monday morning. That kiosk is located right up front by the sliding glass doors of the grocery store. He was joined by a representative from Neumo, the company behind the kiosks’ technology, and a spokesperson from Carlie C’s.

“Transactions take just 2 to 3 minutes and you’re ready to go,” Tine said. “You don’t have to come into one of our offices, you can avoid all of that and come right here to Carlie C’s and get it taken care of.”

The kiosks are one of several strategies the DMV is using to shorten the long lines that are currently synonymous with the DMV experience. Tine said Monday that the average wait time is now under 40 minutes.

“It’s not a single thing that’s going to fix us as far as wait times,” he said. “Every little step we take, the more we move online, the more things we do in the office to create efficiency, it’s going to continue to drive that down further and further.”

Tuesday, a ninth kiosk will open in Charlotte. The DMV is also planning to add one at Fort Bragg this spring.