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PORTLAND, Ore. (KOIN) — Months after the Portland International Airport was recognized as the best nationwide, another ranking has knocked it down several spots.
J.D. Power has ranked PDX as the sixth-best large airport for travelers. The global insights company’s annual North America Airport Satisfaction Study assesses each place based on how it performs among consumers, who are asked for their opinion on metrics including accessibility, security check and food, beverage and retail options.
PDX earned a score of 683 points out of 1,000, compared to 659 points in the previous study. The highest-ranking destination this year, the John Wayne Airport in Orange County, Calif., earned 730 points.
But J.D. Power noted that passenger satisfaction scores have increased by an average of 10 points, when compared to last year. The company’s Managing Director Of Travel, Hospitality and Retail Michael Taylor attributed the increase to recent renovations.
“A few big capital improvement projects have now been completed and many more are underway or about to break ground,” Taylor said in a statement. “A decades long trend of bringing unique, local flavor to the passenger experience has positively impacted the airport experience with these local touches having a major influence on passenger satisfaction.”
The Portland airport’s main terminal underwent a major renovation that was unveiled to travelers in August 2024, and more upgrades are in store. Some of the new additions were recognized by The Washington Post when it ranked PDX as the best airport nationwide earlier this summer.
“Walk into this airport terminal and gasp,” The Washington Post wrote. “It’s practically a nature bath. Skylights built into soaring timber roofs filter sunlight onto the oak floor.”
Yet the “nature bath” wasn’t enough to secure PDX’s spot within J.D. Powers’ top five for large airports. Tampa International Airport, Dallas Love Field, Kansas City International Airport and Raleigh-Durham International Airport all followed Orange County’s top-ranking large airport.
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Jashayla Pettigrew
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