70% of Wells Fargo’s client interactions are digital | Bank Automation News

NEW YORK — Nearly 70% of Wells Fargo’s interactions with its customers are digital as it continues to invest and improve its digital banking channels, Jazz Samra, head of partnerships at the $1.9 trillion bank, said at Finovate Fall 2023.   Wells Fargo is pivoting its digital strategy away from cross-selling to prioritizing customer experience, […]