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Tag: The Interchange

  • Robinhood’s new Gold Card, BaaS challenges and the tiny startup that caught Stripe’s eye | TechCrunch

    Robinhood’s new Gold Card, BaaS challenges and the tiny startup that caught Stripe’s eye | TechCrunch

    Welcome to TechCrunch Fintech (formerly The Interchange)! This week, we’re looking at Robinhood’s new Gold Card, challenges in the BaaS space and how a tiny startup caught Stripe’s eye.

    To get a roundup of TechCrunch’s biggest and most important fintech stories delivered to your inbox every Sunday at 7:30 a.m. PT, subscribe here

    The big story

    Robinhood took the wraps off its new Gold Card last week to much fanfare. It has a long list of impressive features, including 3% cash back and the ability to invest that cash back via the company’s brokerage account. A user can also put that cash back into Robinhood’s savings account, which offers 5% APY.  We’re curious to see how this new card will impact the company’s bottom line. But also, we are fascinated by how Robinhood incorporated the technology it acquired when buying startup X1 last summer for $95 million and turned it into a potentially very lucrative new offering.

    Analysis of the week

    The banking-as-a-service (BaaS) space is facing challenges. BaaS startup Synctera recently conducted a restructuring that affects about 15% of employees. The startup is not the only VC-backed BaaS company to have resorted to layoffs to preserve cash over the past year. Treasury Prime, Synapse and Figure have as well. Meanwhile, according to American Banker, the FDIC announced consent orders against Sutton Bank and Piermont Bank, telling them “to keep a closer eye on their fintechs’ compliance with the Bank Secrecy Act and money laundering rules.”

    Dollars and cents

    PayPal Ventures’ latest investment is in Qoala, an Indonesian startup that provides personal insurance products covering a variety of risks, including accidents and phone screen damage. MassMutual Ventures also participated in Qoala’s new $47 million round of funding.

    New Retirement, a Mill Valley–based company building software to help people create financial retirement plans, has raised $20 million in a tranche of funding.

    We last checked in on Zaver, a Swedish B2C buy-now-pay-later (BNPL) provider in Europe, when it raised a $5 million funding round in 2021. The company has now closed a $10 million extension to its Series A funding round, bringing its total Series A to $20 million.

    What else we’re writing

    Read all about how a tiny four-person startup, Supaglue, caught Stripe’s eye. Supaglue, formerly known as Supergrain, is an open source developer platform for user-facing integrations. The team is going to help Stripe on real-time analytics and reporting across its platform and third-party apps for its Revenue and Finance Automation suite.

    Maju Kuruvilla is no longer CEO of one-click checkout company Bolt. He is replaced by Justin Grooms, Bolt’s global head of sales, who is now interim CEO. Kuruvilla, the former Amazon executive, took over as CEO in January 2022 after founder Ryan Breslow stepped down. The Information has more about Bolt’s woes here.

    High-interest headlines

    Inside Mercury’s stumble from fintech hero to target of the feds

    RealPage and Plaid team to curb rental fraud

    In HR software battle, Rippling makes up ground against Deel — at a cost 

    Is Chime ready for an IPO? It has more primary customers than Chase

    Inside a CEO’s bold claims about her hot fintech startup, which TC previously covered here.

    Cloverleaf raises $7.3M in Series A extension

    Abrigo acquires TPG Software

    Want to reach out with a tip? Email me at maryann@techcrunch.com or send me a message on Signal at 408.204.3036. You can also send a note to the whole TechCrunch crew at tips@techcrunch.com. For more secure communications, click here to contact us, which includes SecureDrop (instructions here) and links to encrypted messaging apps.

    Mary Ann Azevedo

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  • When startups fail, these startups clean up | TechCrunch

    When startups fail, these startups clean up | TechCrunch

    Welcome to TechCrunch Fintech (formerly The Interchange)! Apologies for being out last week — a cold got the best of me, but I’m back and here to talk about the fact that shutting down startups is big business, Stripe’s new valuation, Klarna’s latest AI update and more.

    To get a roundup of TechCrunch’s biggest and most important fintech stories delivered to your inbox every Sunday at 7:30 a.m. PT, subscribe here.

    The big story

    Last week, I wrote about two startups — Sunset and SimpleClosure — that help other startups shut down raising capital. It was a deep dive into how and why this business has become one that is so sought after by investors. I also covered Stripe’s tender offer that resulted in a 30% higher bump in valuation — to $65 billion — for the payments giant. This means that the company likely won’t go public this year after all. You can hear Alex Wilhelm and I discuss both topics on Friday’s Equity Podcast episode. You can also hear me talk to Nubank CEO David Vélez about a variety of interesting topics.

    Analysis of the week

    Klarna has been in the news a lot lately. Last week, a failed coup on the part of one investor, Sequoia Capital’s Matthew Miller, made headlines and resulted in his ousting. This week, the Swedish BNPL giant posted a narrower year loss ahead of its potential IPO. Then the company stirred up a bit of controversy when it said its new AI assistant is doing “the equivalent work of 700 full-time agents.” A spokesperson for the company told me via email that since launching globally just a month ago, the AI assistant had 2.3 million conversations, managing two-thirds of Klarna’s customer service chats. She emphasized, though, that the company had not made any cuts as a consequence of launching this AI assistant. She added: “Klarna’s customer service is supported by 4-5 large global partners who collectively have over 650,000 employees and work with thousands of different companies around the world. When one of the companies, like Klarna, requires less support, these agents are assigned to new tasks at another company … With the AI assistant, our customer service can operate with fewer people and require significantly less resources. However, there still is a need for more experienced and senior staff, for example, with specialized training in complex or sensitive cases.”

    Dollars and cents

    Nearly two years after securing $20 million in Series A capital, Colombian B2B financial solutions startup Simetrik is back with additional investment to the tune of $55 million in a Goldman Sachs-led Series B funding.

    Embat, a Spanish fintech which does what they call “real-time treasury management,” closed a financing round of $16 million Series A led by Creandum.

    Deel — the $12 billion HR business — said it is scooping up Zavvy, a Munich-based AI-based “people development” startup building tools for personalized career progression, training, and performance management.

    FairMoney, a digital bank based in Lagos and headquartered in Paris, is in discussions to acquire Umba, a credit-led digital bank providing payroll and financial services to customers in Nigeria and Kenya, in a $20 million all-stock deal, sources tell TechCrunch.

    What else we’re writing

    Google is sunsetting the Google Pay app in the US later this year

    Paytm wallet and FASTag products will cease to exist, Bernstein says

    Grifin’s new model can automatically invest your money as you shop

    Cash App takes on Apple with a 4.5% APY for savings accounts (with direct deposit)

    High-interest headlines

    Finix launches integrated payments offering in Canada

    Robinhood launches a retirement plan for gig workers

    Flourish Ventures promotes Narváez and Gupta to Principal

    Embedded payments fintech Monite just raised $6M in a round co-led by Peter Thiel’s Valar Ventures

    Marqeta ‘still on track’ despite post-earnings stock dip: CEO

    Cheese, a neobank for Asian-Americans that pivoted to credit-building, calls it quits (TC first reported on Cheese here)

    Morgan Stanley-backed TomoCredit isn’t paying its bills, faces mounting legal challenges

    Knock opens funding to individuals through Wefunder

    KPMG’s Pulse of Fintech H2’23

    CB Insights’ State of Fintech 2023 Recap & Emerging Trends in 2024

    PitchBook’s Fintech’s M&A landscape unveiled

    Follow me on X @bayareawriter for breaking fintech news, posts about coffee and more.

    Mary Ann Azevedo

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  • Fintech's wild ride in 2023 | TechCrunch

    Fintech's wild ride in 2023 | TechCrunch

    Welcome back to The Interchange, where we take a look at the hottest fintech news of the previous week. If you want to receive The Interchange directly in your inbox every Sunday, head here to sign up! 

    What a year

    This is the last edition of The Interchange for 2023 — it’s hard to believe that the year is almost over.

    It was an eventful 12 months, even if funding was down. We saw a bunch of M&A activity (read about it here, here, here and here), BNPL made a comeback (sort of), new fintech-focused venture firm capital raises (Flourish and Vesey), some startup shutdowns (Daylight is one example) and more layoffs than we would have liked.

    And, remember when FedNow went live in the U.S. in July? At the time there were 35 financial institutions on the list, and five months later, more than 330 of them are in the network.

    It’s never a dull day in the world of fintech. For a broader look back, stay tuned before year’s end for a deeper dive into the top fintech stories we reported on.

    Until then, we wanted to take this opportunity to give heartfelt thanks to all of you, our readers, for supporting us throughout the year. We know you have a plethora of fintech newsletters to choose from, so the fact that you signed up for this one, and keep coming back, means the world to us.

    As we head into 2024, we wish you and your families a wonderful holiday season and a New Year ahead filled with much love, peace and happiness. We are grateful for you. — Mary Ann and Christine

    Weekly news

    Christine reported on layoffs at Bolt, an e-commerce and fintech company, which was at one time the subject of a federal probe. The company, via a spokesperson, confirmed the one-click checkout company laid off 29% of its staff. In an emailed statement, the Bolt spokesperson said the company made the cuts to get Bolt to “an operating model optimized for sustainable growth and efficiency” and so it could set itself up “with the speed and agility required for the next phase of our business.” We’ve been following Bolt for years, and this new round of job cuts is the latest in a handful of other layoffs made since 2022. In May 2022, Mary Ann reported at least 185 employees, or one-third of its workforce, were let go. Bolt, which provides software to retailers to speed up checkout, raised around $1 billion in total venture-backed funding and at one time was valued at $11 billion.

    Mary Ann reported on a couple of high-profile executive departures this week. She broke the news that Credit Karma co-founder Nichole Mustard would be stepping down after more than 16 years at the company. Mustard’s decision to step down marks the third known high-profile executive departure at Credit Karma in 2023. Then she wrote about how Opendoor co-founder Eric Wu is leaving the real estate fintech company after 9 years to get back to his startup roots. Notably, Wu has been investing in startups during his time at Opendoor. According to Crunchbase, Wu has backed dozens of companies, including Airtable, Scribe, Roofstock and the now-defunct Zeus Living.

    Over on TC+, Jacquelyn Melinek wrote about the fact that while Robinhood’s foray into crypto isn’t necessarily new, the company is still trying to expand its efforts there — even in groups that have typically strayed from the platform. “I think crypto has always been made by very technical people and for technical people,” Johann Kerbrat, the general manager of crypto at Robinhood, said on the Chain Reaction podcast. “At the end of the day, I think customers, when they use crypto, they don’t really care what is the protocol under it? What is the network that you’re using? They just want the thing to work.”

    Other items we are reading

    Google Pay to add BNPL options early in 2024 (In October, Apple made Apple Pay Later available to all users in the United States, after initially releasing it to a limited number of users back in March.)

    Visa acquires Brazilian fintech Pismo in USD$1 billion deal (See TechCrunch coverage on how the Pismo/Visa acquisition initially came about.)

    Dallas’ Apex Fintech Solutions files for IPO in its second go-public bid

    Melio rolls out real-time payments

    HR tech platform Checkr moves into payments for gig workers

    Deel launches a compliance hub

    Repay partners with Green Dot to enable cash-based bill payment

    Klarna plans to replace workers with AI to drive profitability

    Neobank Dave’s new chatbot achieves 89% resolution rate, CEO says  (Head here to read a Q&A Mary Ann conducted with Dave’s founder in March.)

    Funding and M&A

    As seen on TechCrunch:

    SumUp taps €285M more in growth funding to weather the fintech storm

    Comun channels local banking approach to serve Latino immigrants

    British International Investment backs India’s Aye Finance in $37M funding

    Hyperplane wants to bring AI to banks

    Kapital secures $165M in equity, debt to provide financial visibility to LatAm SMBs

    Prevu’s home sale process gives credit to home buyers with cash-back rebates

    Seen elsewhere:

    Stairs Financial platform launches to help first-time homebuyers

    Waste management payments firm CurbWaste raises $10M

    Fintech startup Pontera raises $60 mln, plans more hiring in Israel

    January closes $12M Series B funding

    Necto raises $8M in seed funding

    HSBC backs Aii’s decarbonization grant fund

    E-commerce lender SellersFi secures Citi-led credit facility

    Image Credits: Bryce Durbin

    Christine Hall

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  • Fintechs go shopping | TechCrunch

    Fintechs go shopping | TechCrunch

    Welcome back to The Interchange, where we take a look at the hottest fintech news of the previous week. If you want to receive The Interchange directly in your inbox every Sunday, head here to sign up! We’re back and making up for lost time after taking off for Thanksgiving. Here we go!

    Webull, Yieldstreet and NomuPay go shopping

    Recently on the Equity Podcast, Alex Wilhelm and I talked about how M&A activity this year really didn’t happen at the pace we expected. The year started out strong, with a string of acquisitions taking place in the space. But then things slowed down considerably.

    Well, I guess this week I am eating my words as we at TechCrunch reported on three different M&A deals.

    First up, Webull announced that it had acquired Flink, a Mexican stock trading app. I first covered Flink in 2021 when the company raised a $57 million Series B led by Lightspeed Venture Partners.

    Flink launched its app in 2018 with a wallet service, a digital and physical global debit card backed by Mastercard, and in 2020, it began offering the ability to buy and sell fractional shares from 30 pesos, without commissions, for NYSE-listed stocks. As of August 2021, it had 1.6 million users. It is not known how many it has today.

    At that time, Lightspeed Partner Mercedes Bent told TechCrunch that her firm “fell in love” with Flink’s mission and impact on the country’s “financial ecosystem.” It was also impressed by the company’s unique features, including allowing Mexican investors to access the U.S. stock market and invest fractional shares.

    Looks like Lightspeed is not the only entity to have fallen in love with Flink. Anthony Denier, head of the Americas and Europe for Webull, said the buy marks his company’s expansion into the Latin American market. Notably, he added that Webull anticipates using Mexico as a “springboard” into greater Latin and South America, where it believes “there is a strong desire among retail investors to access global markets.”

    You can hear the Equity podcast crew drill down more on the topic here:

    It’s important to note that this isn’t the only big fintech acquisition out of LatAm by a U.S. company this year. In late June, credit card giant Visa announced it was acquiring Brazilian payments infrastructure startup Pismo for $1 billion in cash in what is likely one of the largest fintech M&A deals taking place in 2023 so far.

    Both Visa and Webull likely had plenty of startup options to consider when deciding to acquire Pismo and Flink, respectively. Visa in particular could have picked up a company located anywhere in the world. Both companies chose to acquire a LatAm company, and that is not insignificant.

    As you can see, although funding in the region has dropped, I’m still bullish on the region. I believe there is so much opportunity for innovation in the region. The most exciting aspect of fintech to me is the ability to boost inclusion. And it’s doing that and more in LatAm.

    As mentioned above, Webull acquiring Flink was not the only M&A deal this week.

    I also wrote about Yieldstreet’s plans to scoop up Cadre, an online marketplace connecting accredited real estate investors with operators. This wasn’t a huge shock, as the deal was rumored to be in the works for a few months. But it’s interesting that Cadre — which was co-founded by Joshua and Jared Kushner along with Ryan Williams — was reportedly not doing very well. If true, this is just one example of a fintech company taking advantage of market conditions to grow in a specific area without having to reinvent the wheel. More on that deal here.

    Over in Europe, TC’s Ingrid Lunden reported on Dublin, Ireland–based NomuPay — the payments startup that was formed out of some of the healthier pieces of the dramatically failed fintech Wirecard — acquiring Total Processing, a startup out of Manchester that builds payment processing solutions for functions like recurring payments, risk management, PCI (data security) compliance and payment integrations.

    NomuPay, Ingrid wrote, is paying around $35 million for Total Processing and says that the total value of the company is now $135 million. More on that here.

    — Mary Ann

    Want to be the next Mint? You may want to rethink that strategy

    When Intuit announced it would shut down personal finance app Mint in January, it was a chance for competitors to grab a portion of Mint’s over 3 million users. However, one investor says companies shouldn’t try to be the next Mint.

    Sheel Mohnot, co-founder and partner at Better Tomorrow Ventures, tweeted on X, “Heard of a few people building a new version of @mint now that Intuit shut it down. I wouldn’t recommend it if you want to build a venture-scale business. There aren’t that many people who want to actively manage their finances; startup graveyard is littered with PFM’s.”

    Yes, Mohnot is most likely biased. He is, after all, an investor in finance tracker Albert. Speaking with me recently, Mohnot said years ago he looked at many of the concepts being built with the aim of competing with Mint — Albert included.

    “Seven or eight years ago, there were a ton of funded companies, all seed-funded, with some even raising a Series A,” Mohnot said. “However, none of them hit any sort of scale with the PFM (personal finance management product). They all had to pivot into something else to make it work.”

    It is widely reported that most Americans will have trouble if an unexpected $400 bill comes up. So actively managing your money — and a free product to boot — can be attractive. Except that, as it turns out, it isn’t.

    Mohnot explained that Albert founders also had to shift strategy when they realized that people don’t actually want to manage their own money. They want a solution to do it for them.

    “The AI manages their money, and there’s a lot more people who want that,” Mohnot said. “They have hundreds of millions in revenue to show that.”

    So should companies try to be the next Mint? A free product, like Mint was, is most likely not going to yield a “venture-scale business,” according to Mohnot.

    Like Albert, other companies are finding success with subscription-based finance tracking models. Just after Intuit’s announcement in early November, Monarch Money told me they saw the number of users joining its platform increase 20x. Meanwhile, Copilot told me they saw numbers spike 5x.  Mohnot referred to both Copilot and Monarch as “good products” and does see some additional promising models here.

    “Where I have seen some interesting companies is managing high-net worth people’s money because people are willing to spend a lot,” Mohnot said. “You have to either get a wide audience with a low-cost product or go up market and charge a lot of money. If you do have this PFM product, it has to be a suite of products.”

    Since then, other personal financial apps reached out to tell me how their user base has grown in light of the Mint news:

    • Eric Dunn, CEO of Quicken, said “Quicken Simplifi has seen the highest volume of user subscriptions since its launch in January 2020.”
    • Customers at financial router Sequence grew by 30%.
    • Bill organizer and budgeting platform PocketGuard said total registrations grew 3x while total revenue jumped 4x.

    — Christine

    Weekly News

    Reporter Manish Singh writes about Warren Buffett’s Berkshire Hathaway exiting Paytm, ultimately taking a loss of 40%. Paytm is one of India’s largest mobile payments platforms and also provides access to loans and investments in mutual funds. Berkshire acquired a stake in Paytm five years ago. Since then, Paytm became a publicly traded company, but its shares haven’t performed well. Read more.

    Buy now, pay later, thought to be a good way to buy high-priced items and pay down the cost in installments with little to no interest, has had its fair share of booms and busts over the past decade. Earlier this year, Mary Ann examined whether this concept was played out. However, BNPL companies are saying, “Not so fast,” and are working to breathe new life into the concept, even to expand it to other areas. Affirm, one of the pioneers of buy now, pay later, is among them. Christine spoke with head of product Vishal Kapoor to discuss how Affirm is doing this. Read the Q&A with Vishal.

    Reporter Paul Sawers writes about Robinhood’s start-stop-start path to opening for business in the United Kingdom. This has been five years in the making, and those across the pond who signed up for the waitlist will finally get that access starting in 2024. Paul goes into how this all came about. Read more.

    Editor Sarah Perez got to the bottom of what’s happening with a credit card and savings account partnership between Goldman Sachs and Apple. The Wall Street Journal reported this week that the deal was dead. And while there have been various media reports and other chatter claiming the relationship hasn’t gone according to plan, Apple told Sarah a different story. Read more.

    Over on TechCrunch+, Greg Waisman, co-founder and COO at global payments infrastructure platform Mercuryo, gives some advice on how B2B startups can make the jump to a Series A in this challenging macro environment. Read more.

    In public company news:

    • Uruguay-based payments platform dLocal reported some positive third-quarter earnings, including an increase in year-over-year revenue of nearly 50%, buoyed by strong activity in Brazil and Mexico as well as in Africa and Asia. The company also reached a record total payment volume of $4.6 billion in the third quarter, up 69% from the same quarter in 2022. Catch up on what’s been going on with dLocal this year in Mary Ann’s story about its share price surge, the naming of a new co-CEO, and how the company rebounded following a short-seller attack.
    • Fintech giant Intuit reported first-quarter earnings that included a boost in revenue to $3 billion, up 15% year over year. This was led by strong performance among both its ProTax, consumer and small business groups. During the quarter, Credit Karma’s revenue declined slightly. In April, reporter Jagmeet Singh wrote about Intuit’s growing pains as it embraced artificial intelligence. Read more.

    Other items we are reading:

    Atlanta-based tech firm Greenwood launches new investment platform

    A bank watchdog crowned its first chief fintech officer. His work history was a web of lies and Jason Mikula took a deeper look at Prashant Bhardwaj’s résumé.

    Stripe’s new service lets companies buy into carbon removal projects early

    Standard Chartered becomes Checkout.com’s banking partner in MENA

    Bluevine says business checking propels managed deposits to $1B

    Funding and M&A

    As seen on TechCrunch:

    Candex lands $45M infusion to grow its procurement management business

    Mozaic raises $20 million to build payment-splitting solution for creators

    FrontEdge raises $10M in debt, equity from TLG, Flexport to facilitate trade for African exporters

    Crezco aims to make integrating bill payments easier

    Indy raises $44 million to simplify taxes and paperwork for freelancers

    Seen elsewhere:

    Peter Thiel-backed debt fund putting $30M in Exectras

    Fintech startup CapitalOS raises $9M seed round and $30M in debt

    Enfuce raises €8.5M in follow-on funding

    Automated forensic accounting startup Valid8 Financial closes on $8.5M funding round

    Two ex-dLocals start a startup that automates company tax payments with $5M

    Image Credits: Bryce Durbin

    Christine Hall

    Source link

  • Inside Brex and Ramp’s AI ambitions | TechCrunch

    Inside Brex and Ramp’s AI ambitions | TechCrunch

    Welcome back to The Interchange, where we take a look at the hottest fintech news of the previous week. If you want to receive The Interchange directly in your inbox every Sunday, head here to sign up! This week, we dig into spend management companies’ AI aspirations, and one U.K. fintech’s recent growth.

    AI ambitions

    At one time, there was a running joke that every company would become a fintech. But now one has to wonder, will every fintech become an AI company?

    This week, we reported on Ramp’s new integration with Copilot, Microsoft’s brand of generative AI technologies. The spend management company said that now, Microsoft Teams users can use natural language to access Ramp’s smart AI assistant from their workspace.

    Of course, Ramp is not the first, or only, spend management company leveraging AI. Brex in September launched Brex Assistant, a flagship product of Brex AI. Besides automating expense information collection, Brex Assistant can also do things like answer questions employees would traditionally ask their finance teams, such as how much they’re allowed to spend per day at a location off-site.

    Brex co-CEO and co-founder Henrique Dubugras told TechCrunch+ that he believes “this is just the beginning of AI’s impact on rethinking from scratch on both the employee and user experience.”

    Earlier this year, Navan claimed to be the first travel company to integrate OpenAI and ChatGPT APIs across its infrastructure and product set.

    The company said it was using the generative AI technology to write, test and fix code with the aim of increasing its operational efficiency and reducing overhead. Also, through Ava — Navan’s virtual assistant — travel managers are able to personalize recommendations and increase traveler engagement, execs claim.

    One has to wonder, though, if leveraging AI is not just about improving the customer experience but also to improve companies’ bottom lines. It’s a valid question, especially considering reports that Brex saw slower growth (of just 1%, according to The Information) in the third quarter compared to the second.

    While Brex declined to confirm The Information’s report that it saw annualized revenue in the third quarter to $283 million, compared to $279 million in the second quarter and annualized revenue of just under $200 million, one has to take this information with a grain of salt. Brex likely saw an event-related bump in revenue after the Silicon Valley Bank meltdown in March. So the fact that it grew slower in the third quarter feels less dramatic than if a big event that gave it a surge in business did not occur. Revenue is still up compared to last year, and according to the company, so are profits.

    A spokesperson told me: “Examining our year-over-year growth tells a significantly different story and shows how Brex compares favorably in this market. Year-to-date, three of Brex’s primary revenue drivers (card revenue, deposit spread revenue, and Empower revenue) are growing materially and we’ve seen over 80%+ YoY growth in gross profit.” Empower, the company’s software product, has seen revenue growth of nearly 50% this year, according to Brex.

    The company, which was last valued at $12 billion, declined to comment on IPO timing, which is rumored to be sometime in 2025.

    In August, Ramp raised $300 million in a funding round co-led by existing backer Thrive Capital and new investor Sands Capital at a post-money valuation of $5.8 billion. At the time, the company said it had passed $300 million in annualized revenue.

    Meanwhile, Navan reportedly generated $300 million in revenue in 2022. That company (formerly called TripActions) was last publicly valued at $9.2 billion.

    Besides competing with each other, these companies are competing with the likes of legacy providers such as Concur and Expensify. So it’s not surprising that they would all be leveraging AI to win over customers and make their operations run more efficiently. — Mary Ann

    P.S. You can listen to Alex Wilhelm and I dive deeper on the topic on the latest episode of Equity here:

    An update on Wise

    I recently spoke with Wise CTO and interim CEO Harsh Sinha when he was in town for the grand opening of the U.K. company’s new Austin office. In case you hadn’t heard, Wise — which is known for facilitating cross-border payments — is doing pretty well these days. It recently reported that revenue grew 22% year-over-year in its fiscal second quarter — to about $314.7 million. It also saw its income climb by 51% year-over-year to about $420 million. The company has over 5,000 employees globally, 180 of whom are located in Austin, where it’s looking to boost its headcount by 50% over the next 12 months.

    With 16 million customers, Wise has been profitable since 2017, well before it went public in 2021, according to Sinha.

    Interestingly, Sinha believes that part of the company’s success lies in the fact that it’s “never given its product for free.”

    “We believe charging for your product is something you have to do — even if it’s $1,” he told TechCrunch.

    Sinha also shared how Wise has grown over time by moving beyond facilitating cross-border transactions to giving users the ability to hold/spend/send funds across the world.

    “Now you can hold 50 different currencies at Wise, and it operates like an account product basically,” Sinha said. “You can get your salary paid into it; you can pay your bills from it, you can do direct debits. And basically the proposition is for anybody who lives in multiple currencies that has an international lifestyle.”

    He also touted the speed of Wise’s offering.

    “An example of the way we move money around the world — you can do a transfer from us to Australia, and it will hit the recipient account in less than 20 seconds. I will challenge you to do that with ACH today,” Sinha said. “And we’ve done this by building a network which connects directly to local payment systems around the world. And 57% of our payments now on the network are instant, less than 20 seconds.” — Mary Ann

    Weekly News

    Reporter Manish Singh tells us about the India central bank’s decision to put several measures into effect in order to slow down the growth in consumer spending. The new measures are for unsecured personal loans, credit cards, consumer durable loans by banks and nonbanking financial companies. This comes as industry analysts report that 39% of retail loans made in the 2023 fiscal year went to borrowers who already had five or more active loans. Manish writes that this tightening will affect startups in the business of making loans. He spoke with one fintech founder who said that it would reduce growth “by a bit.” Read more.

    Reporter Tage Kene-Okafor writes about Paystack laying off 33 employees in Europe and Dubai amid the African payments company’s focus on its home continent. Tage reports that the company maintains a footprint in Nigeria, Ghana, Kenya and South Africa and is now engaging in private beta testing in the Ivory Coast, Egypt and Rwanda as part of expansion efforts. Read more.

    Editor Frederic Lardinois broke down the term “FinOps” in an article this week that has tech giants, including AWS, Microsoft, Google and Oracle, coming together to make cloud spend more transparent. That’s because each SaaS platform has its own definitions and way it goes about doing this. Enter the FinOps Foundation, a movement aimed at creating a better framework for how cloud spend is tracked and reported. Read more.

    Editor Sarah Perez covered Venmo’s new feature that enables users to split expenses among groups. What’s interesting about this is for groups, like individual clubs, community organizations and even household roommates, you can get rid of the spreadsheets you currently use and instead track everything through Venmo. Everyone in the group can manage the expenses, too, so one person isn’t stuck with the role. Sarah points out that this new feature is likely to “cannibalize the user base of single-purpose apps aimed at organizing group expenses, like Splitwise.” Read more.

    TC’s Tage Kene-Okafor reports that Chipper Cash recently announced an enhanced strategic partnership with Visa to drive growth and financial inclusion across the African continent. Having had an established partnership with Visa since 2021 for card issuance, this expanded deal will see Chipper utilize Visa’s vast experience and investment across more areas of its business such as licensing and product marketing. “We are thrilled to announce our expanded collaboration with Chipper Cash. This deepens our support in the growing demand for digital financial services in Africa and driving meaningful impact across the continent,” said Meagan Rabe, senior director of fintechs for Visa sub-Saharan Africa. “We look forward to continuing our work with Chipper Cash to redefine and expand the boundaries of financial accessibility and convenience.” The announcement comes just two months after Chipper announced the launch of Chipper ID, the AI-driven verification and onboarding tool built specifically for the African continent. Read previous coverage on Chipper Cash here.

    Other items we are reading:

    ICYMI: Plaid officially jumps into lending

    Inside the war between Square and Cash App at Dorsey’s Block

    Businesses love rewards credit cards. This startup is making them easy to launch (Check out TechCrunch’s previous coverage of Imprint’s $38 million round.)

    Americans are getting ‘ripped off’ by big banks, Robinhood CEO says. This comes as Robinhood raises its Robinhood Gold rate again to 5% APY on uninvested cash.

    Dwayne Johnson links with Acorns for Mighty Oak debit card launch

    Funding and M&A

    As seen on TechCrunch:

    Meet Tanda, your friendly neighborhood savings, lending network

    Seen elsewhere:

    Dwellsy’s consumer-first rental search earns $11.5M seed round

    Puzzle secures $30M for revolutionary AI-powered accounting platform

    Happy Money announces new funding

    Defacto: French fintech raises funding extension from Citi Ventures (Learn Defacto’s origin story and more in TechCrunch’s earlier coverage.)

    Image Credits: Bryce Durbin

    Christine Hall

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  • A look at how one fintech CEO’s PR decision backfired | TechCrunch

    A look at how one fintech CEO’s PR decision backfired | TechCrunch

    Welcome back to The Interchange, where we take a look at the hottest fintech news of the previous week. If you want to receive The Interchange directly in your inbox every Sunday, head here to sign up! Last week, we chronicled one CEO’s big PR flub, one firm’s new infusion of capital for early-stage fintech startups and much more. Read on!

    The Streisand effect

    Image Credits: Carta

    This past week, Carta CEO Henry Ward took it upon himself to send a letter to customers addressing the company’s recent negative press. The move had many scratching their heads, including many customers and at least one investor.

    I first learned about it when I saw one of those customers, Winnie co-founder and CEO Sara Mauskopf, post something on X. In her post, she noted that prior to receiving the email from Ward, she “didn’t actually read any negative press about Carta recently.”

    She wasn’t alone.

    So essentially what Ward did was notify all of Carta’s customers that the company was the target of lawsuits around allegations of sexual abuse on the part of executives and has been accused of having a toxic “boy’s club culture,” among other things. He did so by pointing them to a Medium post/missive he had shared with Carta employees a few days earlier.

    It is obviously not great that Carta has found itself in such a position. But Ward’s decision to address it all directly to his customers makes one question his, well, decision-making abilities. And quite probably, he only made things — including public perception — worse.

    As Sara put it, “I think people overestimate how much people notice or are talking about them.” Even one of the company’s investors called the email to customers “weird.”

    It also reminded many of when actor and singer Barbra Streisand made a huge deal about some photos taken of her home, only to draw a massive amount of attention to said photos. That incident led to the coining of the term “Streisand effect,” which, according to Brittanica, is “a phenomenon in which an attempt to censor, hide, or otherwise draw attention away from something only serves to attract more attention to it.”

    Interestingly, Ward told customers he was sharing his experience since they were founders, too, and might find it “helpful for other CEOs thinking through similar problems.” I would hope that the majority of Carta’s customers are not also the target of such lawsuits.

    What I’m most curious about now is how all of this drama might be affecting Carta’s business. — Mary Ann

    When opportunity strikes

    José Luis López, Nick Grassi, Finerio Connect, open banking, Latin America

    Image Credits: Finerio Connect / José Luis López and Nick Grassi, co-CEOs of Finerio Connect

    This week, I wrote about Finerio Connect, a Mexico City–based fintech startup, raising $6.5 million in new funding. The company, started by Nick Grassi and José Luis López in 2018, developed an open finance platform to provide compliant sharing and consumption of financial data and data analytics across Latin America. Their goal is better access to personalized financial products and services.

    The co-founders recognized how open banking was taking hold in the region and jumped on the opportunity. Mexico is widely known for its citizens’ distrust of the banking system, so what stood out was that while the country passed some fintech regulation around transparency, it hasn’t gone as far as Grassi and López would like.

    Here’s some extra comments from Grassi talking about the challenge:

    We had a promise of regulation for a long time, but it’s been five years that they have declared they will come out with open banking regulation, and they haven’t come out with anything. That’s been a challenge to getting more adoption and for more companies to take the leap because they don’t want to have to change everything later — they don’t want to have to absorb any risks.

    As a result, Finerio has looked at other markets in Latin America that are moving more swiftly in this area and learned about what works and what doesn’t.

    “We actually wound up doing workshops for banks and financial institutions about how this is probably going to affect them,” Grassi said. “We were consultants by nature, though that isn’t our business, however, we want to help banks understand how to take advantage of a force where sometimes there’s some fear about it, some misconceptions and myths, and build new business lines off of it and break into new markets without a huge cost burden.”

    Today, Finerio works with over 120 financial institutions and fintechs and also launched an API hub with Visa and Ozone API last year for products and services, including digital payments, credit and personal finance management. It also provides a place for financial institutions to comply with new open banking regulations. — Christine

    Weekly news

    Reporter Aisha Malik wrote about Apple now making its Apple Pay Later product available to all users in the U.S. Users are able to split payments into four installments and have six weeks to pay without penalty. The consumer tech giant is also enabling Pay Later to be used on purchases between $75 and $1,000 made on iPhone and iPad. Having “reasonable” repayment terms like that could be what drives more usage of buy now, pay later (BNPL), according to a new J.D. Power study. The BNPL industry has had its fair share of struggles, much of which prompted the U.S. government to figure out better ways to regulate it, as Mary Ann reported earlier this year.

    Earlier this year, Christine covered Candidly’s $20.5 million in Series B funding round to continue developing its employee benefit offering for student debt relief. This week, the company expanded its solutions to include emergency savings, also as a workforce benefit. Employees can set up payroll deduction, auto-enroll and the ability to round up daily transactions to go into an emergency fund.

    A lot went on in the credit space this week. Reporter Manish Singh viewed some documents that show one of India’s largest companies, Reliance, is poised to get in on the country’s co-branded credit card market with state-backed lender SBI. Once established, the cards will be called Reliance SBI Card and offer some “exclusive” benefits, such as vouchers of Reliance Retail, the conglomerate’s retail chain, and discounts on spendings at other Reliance properties. This would be another new sector for billionaire Mukesh Ambani, who has been quite active in the past week with some of his entities, including Jio Financial Services, which launched lending and insurance businesses last week. Here’s some other credit card items we spotted:

    Money20/20 took place this week, and while neither Mary Ann nor Christine (sadly) could attend, here is a sampling of some of the news announced at the event:

    Other items we are reading:

    How a fintech reckoning Is rippling through a small bank in Washington

    Apple Card architect heads to Lightspeed to hunt for fintech deals

    Howard Morgan, tech & VC pioneer — 50 years of shaping the future, from ARPANET to building RenTech, First Round, and B Capital

    Nium launches Global FX (Read more about the B2B payments platform in TechCrunch’s coverage of its $200 million Series D in 2021.)

    Fintech meltdown, working for Musk, regulating AI: WTF highlights

    Riskified and Plaid to enhance risk protection for ACH bank payments

    Fiserv touts a link to Melio to reach more banks for payments and acquiring

    Konsentus: Open Banking underway or live in 68 countries

    Funding and M&A

    As seen on TechCrunch

    Flourish Ventures, a ‘fintech venture fund with a purpose,’ secures $350M in new capital

    Singapore-based fintech YouTrip picks up $50M led by Lightspeed

    Nomad Homes adds software for real estate agents following $20M capital infusion

    Aleph is building a platform to reconcile disparate financial data

    AgentSync raises $50M more in a massive Series B extension (TC+)

    Seen elsewhere

    Open banking startup Prism Data raises $5M

    Preczn rakes in $6.8M to revolutionise SaaS platforms with operational fintech features

    Cyber insurance startup Upfort raises $8M

    Image Credits: Bryce Durbin

    Christine Hall

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