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[ad_1] Bank of America continued to see digital adoption grow during the second quarter while keeping up with the digital needs of clients by looking to...
[ad_1] Discover Financial Services is keeping customer needs and compliance at the forefront as it tests uses for generative AI. “We have to understand what is...
[ad_1] Financial institutions can look to data analytics technology to better understand customer sentiment so they can drive organizational change. Financial institutions are looking to utilize...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Everything is not equal in the customer journey; customers don’t remember their time with you in an...
[ad_1] Royal Bank of Canada’s discretionary and tech-related expenses increased by 22% for the second consecutive quarter as the bank looks to continue improving its digital...
[ad_1] SAN FRANCISCO — Community banks are looking to technology to support human interactions rather than replacing them. When it comes to technology investment, community banks...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. It’s hard to picture how a mere eight minutes a day (every day) could spell the difference...
[ad_1] Ally Financial continues to invest in digital capabilities throughout its product suite to improve customer experience. “We’ll continue finding ways to disrupt the industry and...
[ad_1] Citi is investing in platform and process simplification, security and infrastructure modernization, client experience enhancements and data improvements. “We recognize these investments have driven a...
[ad_1] Michigan State University Federal Credit Union is launching a personalized digital banking experience in the fall developed using a low-code, no-code digital banking solution by...
[ad_1] Payments technology and the ability to facilitate real-time payments is top of mind for many financial institutions as the U.S. government’s real-time payments service FedNow...
[ad_1] It’s 2023, and technologies like machine learning, robotic process automation, natural language processing and artificial intelligence are fast becoming ubiquitous in both customer-facing and back-office...
[ad_1] LONDON – Banks continue to grapple with idea of buy vs. build, but partnerships with fintechs allow the entities teach each other about innovation and...
[ad_1] Digital customer service provider Glia has integrated its platform into Jack Henry’s Banno Digital Platform to provide clients with a more comprehensive customer experience. The...
[ad_1] Raleigh, N.C.-based First Citizens Bank is leveraging the services of a fintech to offer search personalization and improve the customer experience. The $108 billion bank...
[ad_1] The importance of customer experience has increased exponentially over the past few years as people bring more aspects of their lives online. This year, more...