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[ad_1] Opinions expressed by Entrepreneur contributors are their own. We’re all being asked to deliver bigger, better results with less investment. A friend of mine who’s...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Customer demands are never static — what people want or need is constantly changing. Businesses that successfully...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Every day, as a customer service consultant and customer service turnaround expert and trainer, I work with...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Tech is powering business, but it isn’t enough on its own to generate success. Creating a personal...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. When ecommerce activity skyrocketed during the pandemic, many were quick to call it the death of brick-and-mortar...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Everything is not equal in the customer journey; customers don’t remember their time with you in an...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. We’ve come a long way from the negative and misleading image of rewards programs only being for...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. In today’s competitive business landscape, customer satisfaction is paramount — it’s the difference between a thriving business...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Talking on the telephone with customers is a pretty unflashy form of customer service interaction. And as...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It’s how your company looks at, treats, and engages with employees —...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Data makes the world go around. While not every restaurant takes advantage of the wealth of data,...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Once upon a time, in a world full of competition and noise, there was a business owner...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. “Whoever can spend the most, wins.” This is an adage in marketing that happens to be 100%...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. It’s hard to picture how a mere eight minutes a day (every day) could spell the difference...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Attention spans aren’t what they used to be, ranging from 20 minutes to just two seconds —...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. There’s a difference between a customer who spends hundreds at your store at a regular cadence and...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. If you ask the majority of marketing teams what their main focus is, they will probably tell...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. While there’s a widely-held belief that three days a week in the office is the magic number,...
[ad_1] Opinions expressed by Entrepreneur contributors are their own. Digital identity verification is a critical step in customer onboarding, especially for businesses operating in highly regulated...