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[ad_1] The Consumer Financial Protection Bureau today fined Navy Federal Credit Union for illegally charging customers overdraft fees, calling it the largest penalty the agency has...
[ad_1] Commonwealth Credit Union is using Zest AI’s underwriting solution to speed up customer service and improve risk modeling and accuracy of underwriting. “Seventy percent to...
[ad_1] Banks and credit unions are using data-driven insights to diversify their offerings, create personalized experiences and grow their operations. Use of data-driven insights is...
[ad_1] Eight in 10 credit union execs are looking to AI to enhance their underwriting capabilities. Credit union executives “said they would like to deploy AI...
[ad_1] Financial institutions are looking to The Clearing House’s real-time payments network to grow deposits and offer instant gratification in their payments offerings. “It’s definitely...
[ad_1] BECU has rolled out same-day payments for its dealer partners as the credit union looks to increase funding speed as dealer cash flow remains squeezed amid...
[ad_1] Meriwest Credit Union’s AI-driven chatbot, Scout, powered by Kasisto’s KAI digital assistant platform, launched in February and accomplished the work of two, full-time, call center...
[ad_1] Michigan State University Federal Credit Union’s consumer-facing chatbot is answering member live-chat questions at a pace equal to that of more than 50 employees. ...
[ad_1] American United Federal Credit Union has automated document processing through software company Laserfiche. The $375 million credit union uses Laserfiche to automate the input of...
[ad_1] Credit unions are looking to digital lending marketplace Union Credit to grow their membership, gain national exposure and break into younger demographics. Nationally, the average...
[ad_1] In one week in April, Metro Credit Union received more than 450 fraudulent account opening applications. Using manual processes, fraud and digital teams at the...
[ad_1] AMOCO Federal Credit Union is identifying internal processes that will benefit from workflow automation built by software company IMM. The $1.5 billion credit union has...
[ad_1] Michigan State University Federal Credit Union developers are investigating how to use AI in its software coding. The $7.45 billion credit union has several teams,...
[ad_1] Plaid is looking to fight fraud with its Thursday launch of a network-based tool to help financial institutions take a collective approach to a problem...
[ad_1] Michigan State University Federal Credit Union saves 2,000 employees hours each month via its AI-driven, internal chatbot Gene. The $7.3 billion, East Lansing, Mich.-based credit...
[ad_1] AI solution FairPlay and Splash Financial are teaming up to offer unbiased loan decisioning to the digital lending platform’s network of bank and credit union...
[ad_1] Credit unions and community banks are looking to digital communications platform Eltropy to strengthen call center authentication and ultimately reduce fraud as voice-cloning tools and...
[ad_1] L&N Federal Credit Union has selected Jack Henry’s cloud-based Symitar platform to digitize the credit union as it grows its membership. The nearly $2 billion,...
[ad_1] Ideal Credit Union launched data analytics solution Segmint on its Alkami digital banking platform in December to offer a customizable experience for its members. Segmint,...
[ad_1] Financial institutions continue to upgrade their mobile offerings as consumer expectations require self-service capabilities. For example, Citizens Financial Group and Fifth Third Bank at the...