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Tag: credit union

  • Ocean Financial opens micro-branch at Mercy Hospital | Long Island Business News

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    Ocean Financial Federal Credit Union opens a 200 sq. ft. micro-branch at Mercy Hospital, offering banking services for staff and volunteers

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    Adina Genn

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  • Cobalt Credit Union deploys Eltropy’s AI Voice technology

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    Eltropy announced today that Cobalt Credit Union has deployed its AI Voice technology, achieving an 83% session containment rate while maintaining high member satisfaction. The Papillion, Neb.-based credit union, which serves military members and their families, is among the first clients using the DNA core system to implement Eltropy’s AI Voice solution, according to Eltropy’s […]

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    FinAi News, AI-assisted

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  • December FinAi Transactions: Red Rocks Credit Union, Interface.ai launch AI agent

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    Red Rocks Credit Union teamed up with Interface.ai to develop an AI agent for the credit union’s call center.  Since the launch of Roxie, the credit union’s AI agent, just over two weeks ago, the agent has handled 10% of customer calls end-to-end, Chief Executive Darius Wise told FinAi News.  Although Roxie is handling call volume, the $330 million, Denver-based credit union does […]

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    Whitney McDonald

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  • FourLeaf FCU sees 53.8% jump in auto loan origination with AI

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    FourLeaf Federal Credit Union is using AI to grow its auto loan portfolio, increasing originations while keeping quality lending standards.  The $14 billion credit union has exceeded $1 billion in loan originations so far in 2025, up from $650 million in 2024, Chief Executive Linda Armyn told FinAi News. That’s a 53.8% year over year increase in auto loan origination volume with nearly three weeks to go. FourLeaf attributes the growth to its partnership with […]

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    Vaidik Trivedi

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  • 14 FinAi execs to watch in 2026

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    Banks, fintechs, credit unions and tech giants are looking to leadership to spearhead AI strategy as the technology continues to improve speed, efficiency and overall productivity in the industry.  FI leaders are experimenting with AI, deploying it and hiring talent to support AI initiatives, which have become priorities.  This year, more “chief” AI titles have […]

    The post 14 FinAi execs to watch in 2026 appeared first on FinAi News.

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    Whitney McDonald

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  • Volusia deputy arrested over alleged check-kiting scheme, sheriff says

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    Former Volusia Deputy Douglas Meyer, 37, has been charged with organized scheme to defraud, and his badge has been melted down, according to the Volusia Sheriff’s Office. “Meyer thought he could get away with a check-kiting scheme where he wrote himself bad checks from one credit union to another, accessing funds by exploiting the time it takes for checks to clear,” Sheriff Mike Chitwood said in a post on social media.Meyer showed up at one of his credit unions in uniform to ask for the hold on his deposited checks to be released, and was caught on surveillance cameras.Meyer’s credit union reported the fraud to the VSO in September. At that point, the deputy had already turned in his badge.The former deputy worked for the VSO from 2020 to 2024, and again this year until he resigned in August. The sheriff’s office started an investigation that led to his felony charge, and Meyer turned himself in last night.According to court documents, Meyer allegedly did this over and over again at several different banks.Space Coast Credit Union in Daytona Beach took the biggest hit with a loss of just over $5,000, according to court records.”My goal is to make sure he’s held accountable and never works in law enforcement again,” Chitwood said. Meyer was arrested and posted his $7,500 cash bond the same day on Sunday, Nov. 2.

    VOLUSIA COUNTY, Fla. —

    Former Volusia Deputy Douglas Meyer, 37, has been charged with organized scheme to defraud, and his badge has been melted down, according to the Volusia Sheriff’s Office.

    “Meyer thought he could get away with a check-kiting scheme where he wrote himself bad checks from one credit union to another, accessing funds by exploiting the time it takes for checks to clear,” Sheriff Mike Chitwood said in a post on social media.

    Meyer showed up at one of his credit unions in uniform to ask for the hold on his deposited checks to be released, and was caught on surveillance cameras.

    Meyer’s credit union reported the fraud to the VSO in September. At that point, the deputy had already turned in his badge.

    The former deputy worked for the VSO from 2020 to 2024, and again this year until he resigned in August.

    The sheriff’s office started an investigation that led to his felony charge, and Meyer turned himself in last night.

    According to court documents, Meyer allegedly did this over and over again at several different banks.

    Space Coast Credit Union in Daytona Beach took the biggest hit with a loss of just over $5,000, according to court records.

    “My goal is to make sure he’s held accountable and never works in law enforcement again,” Chitwood said.

    Meyer was arrested and posted his $7,500 cash bond the same day on Sunday, Nov. 2.

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  • Nonprofits, credit unions help impacted federal workers from government shutdown

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    Nonprofits, credit unions help impacted federal workers from government shutdown

    Updated: 2:41 PM PDT Oct 16, 2025

    Editorial Standards ⓘ

    From nonprofits to credit unions, organizations across the country are stepping up to help military families and federal workers as the government shutdown continues. Many are reporting an alarming surge in demand.Since the shutdown, military spouse Alicia Blevins has faced a mountain of stress. Her family’s savings are depleted, stress-related health issues are emerging, and her job search has been put on hold 16 days into the shutdown. “It’s the stress that’s really gotten to us,” Blevins said. “Right now, I’ve got my resume out to every customer service job, entry level or not. I’ve got it out everywhere.”The desperation is being felt at nonprofits like the Military Family Advisory Network (MFAN). This week, the organization launched its emergency grocery support program in response to the shutdown, noting that more than 6,000 verified military families applied for its 1,600 grocery packages in the first 24 hours alone.”This moment really puts families at a very fragile place,” MFAN’s Chief Advancement Officer Kara Pappas said. “The need has so quickly eclipsed the demand that we need support from Americans.”Financial institutions are also escalating aid to military members and federal workers who qualify. The Navy Federal Credit Union, for example, is offering 0% interest loans through its paycheck assistance program.The USAA is offering the same and reports that it’s issued nearly $270 million in loans to more than 71,000 of its members so far.The Federal Employee Education and Assistance Fund (FEEA) is giving those eligible up to $150 in micro-grants to support federal employees impacted by the shutdown.Patrick Malone, Director at the Key Executive Leadership Program at American University, emphasizes prioritizing mental health during the shutdown. Malone advises those impacted to reach out and tap into resources immediately and scheduling time for self-care.Watch the latest coverage on the federal government shutdown:

    WASHINGTON —

    From nonprofits to credit unions, organizations across the country are stepping up to help military families and federal workers as the government shutdown continues. Many are reporting an alarming surge in demand.

    Since the shutdown, military spouse Alicia Blevins has faced a mountain of stress. Her family’s savings are depleted, stress-related health issues are emerging, and her job search has been put on hold 16 days into the shutdown.

    “It’s the stress that’s really gotten to us,” Blevins said. “Right now, I’ve got my resume out to every customer service job, entry level or not. I’ve got it out everywhere.”

    The desperation is being felt at nonprofits like the Military Family Advisory Network (MFAN). This week, the organization launched its emergency grocery support program in response to the shutdown, noting that more than 6,000 verified military families applied for its 1,600 grocery packages in the first 24 hours alone.

    “This moment really puts families at a very fragile place,” MFAN’s Chief Advancement Officer Kara Pappas said. “The need has so quickly eclipsed the demand that we need support from Americans.”

    Financial institutions are also escalating aid to military members and federal workers who qualify.

    The Navy Federal Credit Union, for example, is offering 0% interest loans through its paycheck assistance program.

    The USAA is offering the same and reports that it’s issued nearly $270 million in loans to more than 71,000 of its members so far.

    The Federal Employee Education and Assistance Fund (FEEA) is giving those eligible up to $150 in micro-grants to support federal employees impacted by the shutdown.

    Patrick Malone, Director at the Key Executive Leadership Program at American University, emphasizes prioritizing mental health during the shutdown. Malone advises those impacted to reach out and tap into resources immediately and scheduling time for self-care.

    Watch the latest coverage on the federal government shutdown:

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  • Hanscom Federal Credit Union to deploy AI tools on mobile app

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    Hanscom Federal Credit Union has teamed with tech provider Alkami to launch a mobile banking platform.  The $1.9 billion credit union is replacing its mobile app to “really co-develop a new type of app where digital banking lives alongside our financial wellness application,” Jared Silver, senior vice president of digital innovation and data strategy at […]

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    Whitney McDonald

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  • Credit unions look to AI to trim costs

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    Nearly 28% of credit unions are deploying AI for cost savings, more than big banks.  Banks and credit unions do not approach AI the same because of a difference in margins, Mauricio Deutsch, senior vice president for banking and capital markets at fintech GFT Canada, told Bank Automation News.  “Big banks are deploying AI tech […]

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    Vaidik Trivedi

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  • Credit unions look to AI to trim costs

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    Nearly 28% of credit unions are deploying AI for cost savings, more than big banks.  Banks and credit unions do not approach AI the same because of a difference in margins, Mauricio Deutsch, senior vice president for banking and capital markets at fintech GFT Canada, told Bank Automation News.  “Big banks are deploying AI tech […]

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    Vaidik Trivedi

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  • Credit unions look to AI to trim costs

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    Nearly 28% of credit unions are deploying AI for cost savings, more than big banks.  Banks and credit unions do not approach AI the same because of a difference in margins, Mauricio Deutsch, senior vice president for banking and capital markets at fintech GFT Canada, told Bank Automation News.  “Big banks are deploying AI tech […]

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    Vaidik Trivedi

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  • Credit unions look to AI to trim costs – FinAi News

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    Nearly 28% of credit unions are deploying AI for cost savings, more than big banks.  Banks and credit unions do not approach AI the same because of a difference in margins, Mauricio Deutsch, senior vice president for banking and capital markets at fintech GFT Canada, told Bank Automation News.  “Big banks are deploying AI tech […]

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    Vaidik Trivedi

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  • Gen AI return on investment ‘not that great,’ credit union CTO says

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    NEW YORK — Financial institutions are diving headfirst into gen AI but University of Michigan Credit Union hasn’t seen much in terms of its return on investment. Amid financial institution hype around gen AI, “the ROI is not that great,” Sherry Wu, chief technology officer at University of Michigan Credit Union, said at FinovateFall 2025 […]

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    Vaidik Trivedi

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  • Transactions: Blaze Credit Union selects Osaic for wealth management

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    Blaze Credit Union is the most recent credit union to join wealth management solution provider Osaic’s cloud-based channel.   The $4.2 billion Blaze was formed last year through a merger of Spire Credit Union and Hiway Credit Union, which both had existing relationships with Osaic. The Minnesota-based credit union has $840 million assets under management. […]

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    Whitney McDonald

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  • Transactions: Blaze Credit Union selects Osaic for wealth management

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    Blaze Credit Union is the most recent credit union to join wealth management solution provider Osaic’s cloud-based channel.   The $4.2 billion Blaze was formed last year through a merger of Spire Credit Union and Hiway Credit Union, which both had existing relationships with Osaic. The Minnesota-based credit union has $840 million assets under management. […]

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    Whitney McDonald

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  • How Red Rocks Credit Union customers prompt innovation

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    Red Rocks Credit Union is looking to consumer feedback before adding to its product set.  “A lot of times, what we’re guilty of doing [in the industry] is assuming we know the needs of the consumer, rather than simply listening to and asking them what their needs are,” Chief Executive Darius Wise told Bank Automation […]

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    Whitney McDonald

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  • Inside one credit union’s search for a CTO

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    University Federal Credit Union is on the hunt for a chief technology officer.  The $4 billion credit union is prioritizing agility, scalability and resilience as it builds out its digital capabilities, Sumeet Grover, executive vice president and chief strategic growth and digital officer at UFCU, told Bank Automation News.   Grover, who joined the Austin, Texas-based […]

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    Whitney McDonald

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  • Orlando Credit Union Continues Sponsorship of Hispanic Chamber of Central Florida’s CEO Series in 2025

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    ORLANDO, Fla., January 31, 2025 (Newswire.com)
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    The new year is off to a great start at Orlando Credit Union with the continued sponsorship by Orlando Credit Union to the Hispanic Chamber of Central Florida. “In 2025, Orlando Credit Union seeks to deepen relationships within the Hispanic Chamber by continuing sponsorship of the CEO Series,” stated David Duncan, C-Suite VP of Marketing, Communications, and PR, at Orlando Credit Union. “The CEO Series is a unique opportunity for business leaders from across Central Florida to engage with C-Suite members from businesses, educational institutions, sports and entertainment organizations, and non-profits. A coalescing of conversations discussing opportunity, challenges, and the boundless promising future of Central Florida,” added Duncan.

    About the Hispanic Chamber of Metro Orlando:

    The Hispanic Chamber of Metro Orlando is one of the largest business organizations in Central Florida. For over three decades, the Hispanic Chamber has been an advocate for the Hispanic business community. This organization is recognized as one of the main economic development entities in the region, serving as the pivotal point of connection, fostering business success, unifying communities, and empowering Hispanic business owners and professionals to drive exceptional economic growth in the region. As a valued member of the Hispanic Chamber, business owners and professionals will be part of one of the largest, most engaged business networks in Central Florida, with exclusive access to unparalleled benefits, award-winning events, and programs focused on commerce opportunities, coaching, and community building, making the Hispanic Chamber the top choice for businesses of all industries in the region.

    About Orlando Credit Union:

    Orlando Credit Union stands as a pillar of financial stability and community support within the greater Orlando area. Established in 1936, Orlando Credit Union has consistently served its members with integrity, dedication, and a commitment to enhancing their financial well-being. As a member-owned cooperative, Orlando Credit Union prioritizes the financial success of its members more than anything else. By offering a comprehensive range of financial products and services, including savings accounts, loans, mortgages, and investment opportunities, Orlando Credit Union empowers individuals and families to achieve their financial goals. Beyond financial services, Orlando Credit Union is deeply invested in giving back to the community it serves. Through partnerships with local organizations and initiatives, Orlando Credit Union actively contributes to the social and economic development of Orlando and its surrounding neighborhoods.

    Contact Information

    Kaylee Greene
    Content Marketing Specialist
    kayleeg@orlandocreditunion.org

    Source: Orlando Credit Union

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  • Navy Fed to pay $95M for charging illegal overdraft fees

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    The Consumer Financial Protection Bureau today fined Navy Federal Credit Union for illegally charging customers overdraft fees, calling it the largest penalty the agency has levied against a credit union for illegal activities.  The $177 billion, Vienna, Va.-based credit union allowed customers to make transactions beyond their available balances, then charged them surprise overdraft fees, […]

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    Vaidik Trivedi

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  • Commonwealth automates majority of underwriting with AI

    Commonwealth automates majority of underwriting with AI

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    Commonwealth Credit Union is using Zest AI’s underwriting solution to speed up customer service and improve risk modeling and accuracy of underwriting.  “Seventy percent to 83% of all our loan underwritings are automated now,” Chief Growth Officer Jaynel Christensen told Bank Automation News. The $2 billion credit union started working with Zest AI in 2021 […]

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    Vaidik Trivedi

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