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[ad_1] Customer demographics play a role in AI-driven chatbot adoption at financial institutions. “Having a one-size-fits-all strategy [for AI deployment] is not the best strategy to...
[ad_1] NEW YORK — Poland-based Nest Bank is piloting its AI-driven chatbot solution N!Assistant to decrease contact center volume and improve customer satisfaction. The pilot...
[ad_1] Expense management solutions provider fintech Brex is saving an average enterprise customer up to 300 hours per month in employee expense compliance efforts through its...
[ad_1] Data insights company S&P Global is developing internal- and external-facing generative AI tools to boost efficiencies — and it hopes to monetize the technology by...
[ad_1] Bank of America’s innovation is never complete since its team constantly updates offerings to meet ever-changing client needs. “At Bank of America, innovation is...
[ad_1] On Monday, OpenAI began opening up ChatGPT to users without an account. It described the move as part of its mission to “make tools like...
[ad_1] An AI chatbot released by the New York City government to help business owners access pertinent information has been spouting falsehoods, at times even misinforming...
[ad_1] Financial institutions should expect to fail when exploring new technologies, Ami Iceman Hauter, chief research and digital experience officer at Michigan State University Federal Credit...
[ad_1] Financial institutions should expect to fail when exploring new technologies, Ami Iceman Hauter, chief research and digital experience officer at Michigan State University Federal Credit...
[ad_1] NASHVILLE, Tenn. — Fifth Third Bank says that added efficiencies to its chatbot have boosted its accuracy rate as it leans into generative AI. When...
[ad_1] NASHVILLE, Tenn. — CashPro, Bank of America’s business banking platform, is seeing increased adoption as features and services are added. Adoption of the virtual assistant...
[ad_1] NASHVILLE, Tenn. — BankUnited has deployed an AI chatbot to help employees search for information and procedures internally. The deployment was disclosed March 18 by...
[ad_1] NASHVILLE, Tenn. — Wells Fargo has created a generative AI council within the organization to study implementation, development and deployment of gen AI. Steve Hagerman,...
[ad_1] First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant. The $4.8 billion FFB teamed up...
[ad_1] Google said Thursday it’s pausing its Gemini chatbot’s ability to generate people. The move comes after viral social posts showed the AI tool overcorrecting for...
[ad_1] Ami Haueter, chief research and digital experience officer at Michigan State University Federal Credit Union, will speak at Bank Automation Summit U.S. 2024 about how...
[ad_1] Truist Financial is simplifying its operations through ongoing restructuring efforts, affecting headcount, footprint and innovation. Costs associated with the restructuring are expected to reach $225...
[ad_1] CaixaBank is deploying AI as a ‘cognitive assistant’ to personalize the bank’s services and streamline back-end processes. The $678 billion CaixaBank developed its own AI-driven...
[ad_1] Digital bank bunq rolled out its generative-AI driven chatbot this week and expects the bot to automate most of its operations. Bunq launched the bot,...
[ad_1] Meriwest Credit Union’s AI-driven chatbot, Scout, powered by Kasisto’s KAI digital assistant platform, launched in February and accomplished the work of two, full-time, call center...