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[ad_1] NEW YORK — Poland-based Nest Bank is piloting its AI-driven chatbot solution N!Assistant to decrease contact center volume and improve customer satisfaction. The pilot...
[ad_1] NEW YORK — Rocket Mortgage is working with Amazon Web Services to deploy generative AI-driven tools to make its customer relations team and internal operations...
[ad_1] Banks use AI, taxonomy and machine learning to identify the causes of call center complaints and create a more seamless client journey. “If you’re not...
[ad_1] Listerhill Credit Union has improved its call deflection rate through enhanced self-service digital offerings since selecting Glia as its digital partner in November 2021. The...
[ad_1] Evergreen Credit Union is planning to upgrade its call center’s digital communications to include SMS texting and chat capabilities through digital banking provider Access Softek....