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Gen AI delivers quantifiable returns for TD Bank, and it is planning to deploy the tech more widely. One of Toronto-based TD’s first gen AI use cases was a virtual assistant for its customer service centers, introduced in 2024, to help employees find answers to client questions faster, Sumee Seetharaman, head of AI and machine learning, told FinAi News. “Since rolling out our virtual assistant, […]
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Vaidik Trivedi
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NEW YORK — Poland-based Nest Bank is piloting its AI-driven chatbot solution N!Assistant to decrease contact center volume and improve customer satisfaction. The pilot of the Microsoft Open AI-driven chatbot has been live for five months and has yielded the following results, Janusz Mieloszyk, first deputy CEO and chief commercial officer at Nest Bank, […]
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Whitney McDonald
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NEW YORK — Rocket Mortgage is working with Amazon Web Services to deploy generative AI-driven tools to make its customer relations team and internal operations more efficient. The lender selected Amazon Bedrock’s gen AI solution to develop its Synopsis tool to: Help its customer relations team summarize calls; Provide self-service assistance to clients through an […]
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Vaidik Trivedi
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Whitney McDonald
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Listerhill Credit Union has improved its call deflection rate through enhanced self-service digital offerings since selecting Glia as its digital partner in November 2021. The $1.2 billion credit union uses Glia’s online guide CoBrowsing to help consumers navigate its website through AI-enabled assistance and web page monitoring, according to a Glia release. The tool is […]
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Whitney McDonald
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Evergreen Credit Union is planning to upgrade its call center’s digital communications to include SMS texting and chat capabilities through digital banking provider Access Softek. The Portland, Maine-based, $469 million credit union first selected Access Softek for mobile banking more than five years ago and added its online banking capability in 2020 to resolve its […]
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Whitney McDonald
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