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Academy Bank is developing a generative AI knowledge base to make operations more efficient and reduce costs. The $3.4 billion bank plans to use Microsoft Copilot to deploy an internal tool to help customer service representatives find rules quicker and assist clients better, Chief Executive Paul Holewinski told Bank Automation News. The development of the […]
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Vaidik Trivedi
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Academy Bank is developing a generative AI knowledge base to make operations more efficient and reduce costs. The $3.4 billion bank plans to use Microsoft Copilot to deploy an internal tool to help customer service representatives find rules quicker and assist clients better, Chief Executive Paul Holewinski told Bank Automation News. The development of the […]
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Vaidik Trivedi
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Academy Bank is leaning on employees to suggest AI applications throughout operations. The Kansas City, Mo.-based $3.4 billion bank created its Idea Exchange platform where employees can pitch ideas for emerging tech deployment, Chief Executive Paul Holewinski told Bank Automation News. Through the program, created in 2022, “we have collected 120 ideas … [and] nearly […]
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Vaidik Trivedi
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Academy Bank is leaning on employees to suggest AI applications throughout operations. The Kansas City, Mo.-based $3.4 billion bank created its Idea Exchange platform where employees can pitch ideas for emerging tech deployment, Chief Executive Paul Holewinski told Bank Automation News. Through the program, created in 2022, “we have collected 120 ideas … [and] nearly […]
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Vaidik Trivedi
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Dickinson Financial Corp., the holding company for $1.3 billion Armed Forces Bank, implemented an automated proactive monitoring and anomaly-detection system in the fourth quarter of 2023 that allows the bank to identify fraud before clients are aware it is happening. The $3.9 billion holding company of Armed Forces Bank and $2.6 billion Academy Bank selected […]
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Whitney McDonald
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Financial institutions are looking to mergers and acquisitions to expand their footprints in growing markets and leaning on their growth for technology investment. For smaller financial institutions, their M&A strategy is usually “to get a bigger portfolio of assets to smooth your expense base as the costs of regulation are going up,” Dan Goerlich, U.S. […]
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Whitney McDonald
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Academy Bank is investing in AI this year to ensure that its operations are more efficient and more useful for the end user. “Our top goal for the year is to innovate for success, and AI is really at the center of that,” Chief Executive Paul Holewinski told Bank Automation News. Academy is owned by […]
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Whitney McDonald
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