Surge in cold calls targeting older people about personal alarms, claims Which? – Tech Digest

Reports of older people being targeted by cold calls about personal alarms are on the rise, claims consumer group Which?

Which? received just five reports about personal alarms (medical pendants or wristbands used to alert emergency services at the push of a button) to its scam sharer tool in the whole of 2023. But that number jumped to 25 in the first five months of this year.

Some of the tactics reported mirror those of predatory cold callers flogging useless white goods and appliance repair cover. 

Here, we explain how these cold callers operate and tell you how to tackle them head on:  

Harassed by cold callers

Cold callers may already know your name, age and even details of your medical conditions. 

One tactic they use is to claim you’re eligible for a free alarm, asking for card details to cover the ongoing subscription costs or a one-off installation fee. 

They may say they’re a local health worker, as one Which? reader reported: ‘He said that as I had health conditions, they would give me a free alarm pendant in case I fell. He knew I was over 70 and when I asked where he had obtained my details he went silent. I asked if it was via the NHS or the doctor, and again he went silent. 

More often than not, Which? heard from family members who said their elderly relatives had been harassed or misled by callers claiming to be linked to a legitimate company that provides medical pendants, perhaps offering an ‘upgrade’ or claiming that a replacement device was needed ahead of phone lines switching to digital by 2025. One reader told Which?: ‘My 88-year-old father has an emergency alarm service from Careline and received a call from a company pretending to be them, telling him they needed to upgrade his device. They knew how much he was paying. 

‘They then asked for his bank details, but he became suspicious and hung up. I looked up the number and, sure enough, it came up as a scam. I told Careline and it’s aware this is happening.’

Two recent reports point the finger at a company trading as Doctor Alert, with a registered company name of Digitex Global Ltd. 

One relative told Which? that her mother, 94, received a call claiming that ‘as phone systems are going digital, she needed to sign up for Doctor Alert for a personal alarm which would work anywhere in the country’. She already has a medical alarm through Careline and assumed that this was who she was talking to, so handed over her card details.’

Which? contacted Doctor Alert multiple times using the contact details listed on its website, but didn’t receive a response.

Says Grace Forell, Which? Consumer Expert: