Delta Air Line COVID Refunds Settlement
Delta Air Lines has reached a settlement over claims that it breached its contracts of carriage with ticketholders by refusing requests for refunds and instead providing credits for future travel on the airline for flights Delta cancelled in the wake of the COVID-19 pandemic. The airline denies all allegations and has agreed to settle this lawsuit to avoid further litigation. The Court has not decided who is right.
The Court will hold a hearing on October 5, 2023, at 10:00 a.m. (which is subject to change) to decide whether to finally approve the settlement. Check out the full details of this Delta COVID settlement below to find out who who is eligible, and how to submit a claim.
Who’s Eligible?
You are a Settlement Class Member if you are a ticketholder who is a citizen of the United States who received a credit for a non-refundable ticket purchased with dollars on a flight scheduled to depart between March 1, 2020, and April 30, 2021, (a) that Delta cancelled; (b) who requested a refund for the ticket as reflected in Delta’s Customer Care or Refund Databases; (c) who did not receive a refund; and (d) who had an Unused Credit or Partial Unused Credit as of January 13, 2023.
Delta and its respective subsidiaries and affiliates, members, employees, officers, directors, agents, and representatives and their family members are excluded.
Not sure whether you are a Settlement Class Member? Call the Settlement Administrator’s toll-free telephone number at 1-888-814-6501 (Toll-Free) or contact the Settlement Administrator at [email protected]. Remember that you are submitting your claim under penalty of perjury.
Related: See All Settlement Rebates Here
Settlement Payout
Delta will provide Settlement Benefits to eligible Settlement Class Members who file a timely and valid claim. The payout comes in form of a Cash Settlement Payment (Ticket Cash and Interest Cash) or a Credit Settlement Payment (Ticket Credit and Interest Credit).
If you have more than one eligible Unused Credit and/or Partial Unused Credit, you can select a Cash Settlement Payment or Credit Settlement Payment for each credit. Here are the details about the payout:
Cash Settlement Payment
You may receive a cash payment if you select the Ticket Cash and Interest Cash option for both an Unused Credit or Partial Unused Credit.
Ticket Cash: This is a cash refund of the remaining Unused Credit and/or Partial Unused Credit. The amount of the cash refund will be the remaining Unused Credit amount and/or Partial Unused Credit amount as of September 15, 2023.
If you select the Ticket Cash option, your Unused Credits and/or Partial Unused Credits will be frozen by Delta within 14 days after September 15, 2023. If you no longer have any Unused Credit and/or Partial Unused Credit as of September 15, 2023, you will only be eligible to receive Interest Cash, not Ticket Cash.
Credit Settlement Payment
You may receive a credit if you submit a timely and valid Claim Form, and you select the Ticket Credit and Interest Credit option for both an Unused Credit or Partial Unused Credit.
Ticket Cash: This is the amount of the Unused Credit and/or Partial Unused Credit which you will keep as a credit, which must be used by December 31, 2023, for travel no later than December 31, 2024.
Interest Credit: If you select to maintain your Ticket Credit, you will receive an Interest Credit in a credit in an amount equal to 7% of the original ticket amount for both Unused Credits and Partial Unused Credits, valid for one year from issuance.
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