Delta Air Lines just launched its new ‘Comfort Basic’ tickets for select domestic flights. The option is now the cheapest route to a seat in the roomier Comfort cabin.
For customers deciding on tickets, the Comfort Basic option will pop up next to Comfort Classic and Comfort Extra. It offers extra legroom, free alcoholic beverages, specified overhead bin space, and Zone 3 boarding.
Passengers will also earn rewards that are currently unavailable to Main Basic ticket holders. SkyMiles and Medallion Qualifications Dollars are up for grabs, and ticket holders will be permitted entrance to the airline’s lounges.
But the ticket doesn’t come without restrictions. Seats are assigned, not selected, after passengers check-in, and no one with this ticket type is eligible for first-class upgrades. Same-day changes are not permitted, and cancelling a trip will trigger a fee, as it would for Main Basic.
Customer Reactions to Delta Comfort Basic
This new ticket marks Delta’s 12th fare option across its five cabins. While it gives flyers another choice in price and benefits, some customers are concerned about having too many decisions to make.
“[R]ight now, having this many different class types is confusing as h–l for me and I fly [around] seven times a year,” one Reddit user said. “I can only imagine what it’s like for the average person.”
Others are excited about the prospect of more space for less money.
“If you want extra legroom but don’t care about anything else, this is great,” another user said.
Future Upgrades
Either way, Delta plans to continue adding to the list of fare products.
The airline said it could offer the same three levels that it now offers in the Main and Comfort cabins—Basic, Classic, and Extra—in its more premium cabins down the line.
“I think the segmentation that we’ve done in the main cabin is kind of the template that we’re going to bring to all of our premium cabins over time,” Glen Hauenstein, Delta president, said in July. “It’s all about giving people more choice, more pricing options, and more products and services in every cabin.”
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Ava Levinson
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