Business
A Customer Just Wanted an Oil Change. Then an AI Bot Made Everything Weird
[ad_1] This is a story about a man who wanted to get an oil change at his Subaru dealership. Really, though, it’s a story…
Tag: Customer Support
Business
FedEx’s Use of AI Chatbots Is the Worst Thing a Company Could Do to Its Customers
[ad_1] If you’ve ever had a package delayed by FedEx, you already know the feeling of frustration. You refresh the tracking page for the…
Gadgets
Discord users’ IDs and data compromised in customer service provider hack
[ad_1] One of Discord’s third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users’ information.…