This is a story about a man who wanted to get an oil change at his Subaru dealership. Really, though, it’s a story about what happens when companies…
Read more A Customer Just Wanted an Oil Change. Then an AI Bot Made Everything WeirdIf you’ve ever had a package delayed by FedEx, you already know the feeling of frustration. You refresh the tracking page for the tenth time, watching as the…
Read more FedEx’s Use of AI Chatbots Is the Worst Thing a Company Could Do to Its CustomersOne of Discord’s third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users’ information. Discord said it recently discovered…
Read more Discord users’ IDs and data compromised in customer service provider hack