USPS delays: Miami woman says $2k clock sent to Houston stuck in transit 114 days

SHARPSTOWN, Texas – 114 days have gone by, and the clock keeps ticking as Amanda Herro waits for her package to be delivered.

“It was a Jaeger-LeCoultre 13-Joule Atmos Vendome clock. It was a mantel clock. So, it was big, and it was heavy,” said Herro.

Herro sold the award-winning clock on eBay. She shipped the clock from a Miami post office to Houston on November 28.

“It literally just disappeared off the map for ten days. No tracking updates, no nothing,” Herro said.

“Then miraculously, it appeared in Houston, Missouri City initially,” Herro said.

Herro’s tracking information shows the clock bounced back and forth between the Houston North and Missouri City distribution centers. She was able to file a refund through eBay for the customer, but getting the package back has still been a mess.

Herro said the last update she got from the post office was back on January the 9.

“It was sent to the recovery center, which I believe is in Atlanta, if I’m not mistaken,” Herro said.

Herro has insurance on the package, but she said it has not helped her time-ticking situation.

“I obviously hope to either get the clock back or be rightfully reimbursed, because I paid for insurance on the clock. It’s the worst part about it. I insured the clock for the $1,775, which was its value with proof of purchase from eBay that the customer paid for it. I just want the money, or I want the clock back,” Herro said.

KPRC 2 Received this response from USPS:

While a vast majority of mail in the Houston area is being delivered in a timely manner, the Postal Service is continually working to improve mail processing at the North Houston Processing and Distribution Center (P&DC) and South Houston Local Processing Center (LPC). Our goal is to provide timely and reliable mail and package delivery in the Houston area, which is and will remain a high priority for the management of the Postal Service. Customers are reminded that, if they need assistance with mailing or shipping concerns, they have a variety of options for reaching us, including contacting a manager or supervisor at their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777), or visiting our website at www.usps.com. As we continue to modernize our processing facilities in the Houston area, we will report on our efforts.