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The technology landscape is rapidly changing due to AI advancements and increased global connectivity. Gartner’s 2026 Top 10 Strategic Technology Trends highlight how organizations are addressing these shifts. At…
Read more How Gartner’s 2026 Tech Trends May Impact Customer ExperienceBank of America continued to see digital adoption grow during the second quarter while keeping up with the digital needs of clients by looking to AI. “AI…
Read more Bank of America taps AI to keep clients happy | Bank Automation NewsDiscover Financial Services is keeping customer needs and compliance at the forefront as it tests uses for generative AI. “We have to understand what is hype versus what…
Read more Discover tests generative AI | Bank Automation NewsFinancial institutions can look to data analytics technology to better understand customer sentiment so they can drive organizational change. Financial institutions are looking to utilize all available unstructured…
Read more Podcast: Data analytics, automation | Bank Automation NewsOpinions expressed by Entrepreneur contributors are their own. Everything is not equal in the customer journey; customers don’t remember their time with you in an even-handed, equitable way.…
Read more Don’t Mess Up These 2 Crucial Customer Service Moments | EntrepreneurRoyal Bank of Canada’s discretionary and tech-related expenses increased by 22% for the second consecutive quarter as the bank looks to continue improving its digital offerings to customers…
Read more RBC looks to improve CX; Q2 spending up 22% | Bank Automation NewsSAN FRANCISCO — Community banks are looking to technology to support human interactions rather than replacing them. When it comes to technology investment, community banks and credit unions…
Read more Community banks balance tech, human aid | Bank Automation NewsOpinions expressed by Entrepreneur contributors are their own. It’s hard to picture how a mere eight minutes a day (every day) could spell the difference between where your…
Read more How 8 Minutes A Day Will Change Your Customer Service | EntrepreneurAlly Financial continues to invest in digital capabilities throughout its product suite to improve customer experience. “We’ll continue finding ways to disrupt the industry and remove friction for…
Read more Ally Financial invests in technology for improved CX | Bank Automation NewsCiti is investing in platform and process simplification, security and infrastructure modernization, client experience enhancements and data improvements. “We recognize these investments have driven a significant increase in…
Read more Citi invests in tech modernization, data, CX | Bank Automation NewsMichigan State University Federal Credit Union is launching a personalized digital banking experience in the fall developed using a low-code, no-code digital banking solution by Nextly. The solution…
Read more MSU credit union updates CX with low-code, no-code generated solution | Bank Automation NewsPayments technology and the ability to facilitate real-time payments is top of mind for many financial institutions as the U.S. government’s real-time payments service FedNow is set to…
Read more Top 4 payments trends for 2023 | Bank Automation NewsIt’s 2023, and technologies like machine learning, robotic process automation, natural language processing and artificial intelligence are fast becoming ubiquitous in both customer-facing and back-office digital infrastructure, bringing…
Read more Seven high-impact automation targets for financial institutions | Bank Automation NewsLONDON – Banks continue to grapple with idea of buy vs. build, but partnerships with fintechs allow the entities teach each other about innovation and customer experience. “Banks…
Read more 3 keys to successful fintech-bank collaboration, CX | Bank Automation NewsDigital customer service provider Glia has integrated its platform into Jack Henry’s Banno Digital Platform to provide clients with a more comprehensive customer experience. The New York-based Glia…
Read more Glia adds CX capabilities to Jack Henry’s Banno platform | Bank Automation NewsRaleigh, N.C.-based First Citizens Bank is leveraging the services of a fintech to offer search personalization and improve the customer experience. The $108 billion bank has a search…
Read more Listen: How FIs can improve CX through site search personalization | Bank Automation NewsThe importance of customer experience has increased exponentially over the past few years as people bring more aspects of their lives online. This year, more than 65% of…
Read more Scaling with purpose: 4 ways to future-proof banking | Bank Automation News
