Sometimes the bias can be easy to identify and easily fixed. For example, the large training text might include toxic or hateful dialogue, in which case that text…
Read more Banks must address bias in large language modelsThe most effective leaders understand that you don’t lead with technology to drive change. Rather, technology is an enabler to overcome business challenges and realize a future different…
Read more Senior bank leaders must articulate a clear strategy for adopting AISynovus Financial sees promise in how artificial intelligence can aid in its customer complaint management system, but the bank is starting small. “I thought it was ironic that…
Read more AI’s potential for handling customers’ complaintsLack of understanding remains a key hurdle for adopting traditional and generative artificial intelligence-powered tools, but banks and credit unions are still eager to use the technology, according…
Read more Banking on AI: How financial institutions are deploying new techEnjoy complimentary access to top ideas and insights — selected by our editors. Goldman Sachs announced it would sell GreenSky last fall as part of its efforts to…
Read more Goldman closes GreenSky sale, and Synovus sees an edgeThe technology teams at BMO Financial Group were in a form of stasis from the date the bank agreed to buy Bank of the West until the date…
Read more How BMO merged its technology with Bank of the West’sTennessee-based Lineage Bank has shaken up its leadership team in the wake of a consent order with the Federal Deposit Insurance Corp.Adobe Stock Lineage Bank in Franklin, Tennessee,…
Read more Tenn. bank is latest to be penalized over banking as a serviceMichael Berman (left), founder and chief executive of Ncontracts, and Ginger Devine (right), senior vice president and senior risk officer at Citizens First Bank, a client of Ncontracts.…
Read more An AI helper for third-party risk managementEnjoy complimentary access to top ideas and insights — selected by our editors. Blue Ridge Bank, based in Charlottesville, Virginia, and founded in the shadow of the Blue…
Read more Blue Ridge Bank begins offboarding at least a dozen fintech partnersBankers show a lot of interest in advanced AI, as well as a daunting list of challenges, according to American Banker’s innovation readiness survey.Adobe Stock Artificial intelligence is…
Read more Banks are excited about AI, but that doesn’t mean they’re using itThe Security Traders Association conference in D.C. led a panel about the SEC’s proposal to scale back robo-advisors and AI in markets. A Securities and Exchange Commission proposal…
Read more SEC proposal could slow innovation in trading, panel saysNorthern Trust’s use of smart contracts is part of a trend. JPMorgan Chase has incorporated them in its blockchain projects, and just this week PayPal integrated them in…
Read more How blockchain is helping Northern Trust self-execute contractsAfter the collapse of Silicon Valley Bank, the public discourse has been brimming with hindsight advice on what regulators and lawmakers have missed. Yet nobody is talking about…
Read more Either regulate Big Tech’s entry into finance now, or regret it laterPhoto by Chris Williams For community banks, marketing often points to finding ways to educate, support and grow community, as well as customer knowledge and awareness. True relationships…
Read more Rebeca Romero Rainey: Authentic connectionPhoto by Ismail Rajo/iStock The time has come for the long-awaited FedNow launch. As community banks navigate this process, there are plenty of resources available to answer questions…
Read more The community bank guide to FedNow resourcesPhoto by Chris Williams I am grateful to have had the opportunity to serve as chairman. I will continue to advocate for community banking, and for the rest…
Read more Brad Bolton: Keep advocatingBankOnBuffalo president Michael Noah says the bank’s mobile branch will provide service to those who don’t have easy access to banks. Photos by Luke Copping Photography BankOnBuffalo has…
Read more BankOnBuffalo redefines mobile bankingBy Lindsay LaNore, ICBA The theme for ICBA LIVE 2023 is “Light the Fire. Light the Way.” As leaders, that’s a huge part of what we do: spark enthusiasm,…
Read more Lindsay LaNore: 7 ideas for cultivating inspirationValley Bank offers financial literacy education to women through Hoving Home. Valley Bank is working side by side with Walter Hoving Home, a place of refuge for women…
Read more Valley Bank helps lead women homeFrom left: Coastal Heritage Bank staff Pat Driscoll, Sondra Krieg, Lisa Levy, Janet Joyce, Diane Calabro and Scott Ambroceo. Photo by Mike Ritter Spurred by social distancing and…
Read more The benefits of offering virtual advisor services
